Snap Fitness QLD

SNAP FITNESS KENMORE AVOID. The ‘manager’ [Name Removed] completely misleads and lies about the memberships you sign up for and when you try to cancel he’ll charge you over $200 dollars. Avoid at all costs, he’s a liar.

No stars for the management of this gym. Stopped taking membership money Dec 2024 for renovations but when re-opened in June 2025 just started taking money again without asking. They claim an email was sent in June 2025 asking if still wanting membership but because of "no reply" they just assumed yes and started taking membership money. In what… Read more

universe is this a "yes take my money"?? No p/call or customer service to check if person is still alive or dead. In fact the member had left the state and had no reception where he worked. Said no refund would be given. Very poor ethics in a small community Snap Kingaroy! Snap Kingaroy's answer = after spelling my name incorrectly, they proceeded to tell me that I (the customer) am in the wrong. Very poor customer service from this owner who is determined to be right at all costs.

Snap Fitness Caloundra – I have used alot of different gyms and signed up to Snap Fitness Caloundra about 2 years ago. The gym is extremely well presented with the design and layout over the 2 stories. It was always immaculate and it is the only Snap Fitness I have been into where the manager is always either cleaning or servicing equipment. I think the manager and her… Read more

partner may be the owners and they deserve acknowledgement! they always answered every call (trying to get hold of other gyms is generally a nightmare especially other snap fitnesses). after a year i decided to try an opposition gym as the fees at Caloundra are a little higher than most Snaps. However after a month at the opposition gym i went crawling back with my tail between my legs. Not only were they extremely understanding they instantly made me feel like i was part of the family and as if i had never left! These guys are amazing and i am more than happy to pay the small premium they charge!

Clean and friendly – Love the Rochedale club. It is very friendly and clean. The staff are helpful. I always feel comfortable and safe going here. The price point is great compared to other gyms in the area.

SNAP Rockhampton: Best gym in Rocky hands down! – Very customer focussed. Cares about my goals and aspirations. Feel very welcomed in one of the friendliest and non judgemental environment. Brand new equipments with good balance between cardio, free weights, machines etc.

Send harassing texts to a 10 yr old for payment not even due. They said she couldn't join if they didn't have her phone number when we tried to put ours down for her. Police involved.

Don't waste your $$$ – Very disappointing when it comes to cleanliness/broken machines. I was a long term member (approx 15yrs), and over the years made numerous recommendations/complaints and NONE were ever acted upon. The issues appear to exist across numerous clubs. All CLUB MANAGERS have always been nice and approachable, so I can only put it down to club/franchise… Read more

OWNERS not wanting to spend the dollars, remember you get what you pay for (services - cleaning/maintenance). I once witnessed a cleaner clean a toilet with a mop and then mop the actual floor (Mt Gravatt East) a few years back...[Content Removed]!!! They sign commitment statements they fail to uphold. I really didn't want to cancel my membership but couldn't put up with it any longer. I tried but couldn't get improvements implemented. Really disappointing...get your act together Snap!!!

Taking payments after you cancel and ghosting you – Do not pay by direct debit. When you cancel they keep taking payments and ignore your emails or just do not read them. When you ring they say they're waiting to hear from head office and then you hear nothing, you have to keep chasing them, they still owe me two months worth of payments. Absolute disgrace.

i ended my membership and paid the remaining balance and they've not cancelled the payments and won't reply to emails update: they called and refunded the payments they took Show reply

Southport has thieves – If you want a membership I would do the 3 or 12 month prepaid so you can go to any gym. In regards to Southport, I had an hand made glass water bottle ordered from Sydney stolen from the locker area new years day. What type of s**t stain would want to steal a glass water bottle? You can't even buy them anymore from the company, but it's Southport… Read more

what would you expect? Full of homeless and drug addicts, Scabrador is the neighboring suburb. Seen dodgy looking homeless people or drug addicts early in the morning too, using it like a homeless shelter. Best steer clear of this hole.

Poor management, very small gym, and not a great vibe – The initial opening offer at Mount Ommaney Snap Fitness was advised it was a “one time only” special strictly for the first founding members, and that membership would never be this low again. When they didn’t get the response they hoped for over the next few months they made further even better offers. They ran a weight loss challenge with a… Read more

sign up fee of $99 and advised it started on a particular date. We all got body scans done ready for the start date. When they didn’t get the number of participants they’d hoped they pushed the start date out by a week to accept more people, WITHOUT notifying the original participants. They wouldn't retake initial body scans and measurements… but everyone started on the same weigh in date. This didn’t start everyone on an even playing field, and created a disadvantage for some participant. The gym is run by a young manager who is totally incapable. The gym is small and doesn’t have a great vibe. I didn’t enjoy going there and that impacted my gym motivation. Goodlife Jindalee has way better facilities, more equipment, classes and far better energy.

30 day notice period is disrespectful to customers – Have to give 1 star because of the policy on “30 days notice to cancel”. Such a cheap money grabbing on the way out policy. This is not like giving notice to an employer in which you give them time to rehire, it’s purely about squeezing more money out of people before they get away.

Disappointing service – Snap fitness will steal your money after you cancel, and the staff are very judgemental. I highly recommend that you find another gym, as this one cannot be more dissapointing.

Fitness Passport - don't bother! – Having purchased a fitness passport, I arrived at Snap fitness. I could not gain access and after a while a staff member opened the door and advised me that the use of their gym can only be accessed with a card that costs a further $69. I do know that an additional fee may be charged for an access card but at that price, why would you even ever bother with them

Bad gym don’t sign up – Signed up with a friend was told I would only be charged every 2 weeks and I could leave at any point and to find when I canceled I had a a 30 day lock in I hadn’t used the gym since I signed up legit paid for months before canceling and now been sent to debt collection honestly disappointed and would not recommend Show details

Awful – They asked me to pay 70 dollars for a membership card although they advertised for a free classes until January! I just used one session and found that it’s not useful and after i asked for my memberships cancellation ,they didn’t accept and send them amail again ,but after the new year they wanted to charge me 2 times.don’t trust this gym !

Threatened by club manager due to her mistake with contract – I was signed up to the Dalby 4405 snap fitness. My partner went in and enquired for the both of us. I then went in after to sign up and was told by the club manager that she had already ticked my paper work and all I had to do was sign my name at the bottom. My partner enquired about 2 month to month contracts however it was later stated that his… Read more

was a month to month and mine was a 12 month lock in contract. I have tried to explain this to the club manager however she is demanding I pay the $200 after she has canceled my membership. I did not fill in the form myself the club manager did. I have tried to explain this to her however she refuses to listen and continues to demand the $200. I never wanted a 12 month contract my partner had enquired about month to month contracts. She refuses to believe it was her mistake. I have been getting phone calls and messages at night by her she keeps threatening to take me to collections. She refuses to give me any details of someone else to contact that is higher up than her.

Runaway Bay has new owner – Been going there for a few years, and the Manager [Name Removed] was great. The gym was sold in June-July 2022 and taken over by a new owner "[Name Removed]". He bought new equipment and raised the fees by more than $12 / month. Equipment started failing and it took many weeks and many complaints to get fixed. Two walled TVs stopped working.… Read more

Months passed and still not fixed. The young Assistant Manager does care and I was unimpressed when she came to the gym with her 3 young kids who were going crazy jumping on machines etc (an accident waiting to happen) while she sat at the computer working. She doesn't care about anything in the gym and if I were her boss I would sack her. All in all, I'm fed up and now looking to join another gym.

Customer Service non exisitent – Do not sign up for a membership with Snap Fitness staff are helpful only when it comes to signing up customers. My husband and I joined together, after the 12 month period we requested in person to cancel my membership and continue his. The staff didn't cancel my membership and continued to bill me for 6 months until I noticed on my bank statement… Read more

we were being billed twice. The staff in the gym refused to take accountability and just told us to send them an email if I want to cancel my membership but I have to wait another 6 months. There is no communication between gyms, no one answers the phone and to resolve the issue we had to drive over an hour to the gym we originally signed up at even though we were being billed by another location. It is impossible to get a hold of the staff and when you do the policy's are in Favour of the gym vs the customer so many sure you get every single conversation in writing, such a pity as the convenience of the gym is let down my the lack of customer service and processes.

Loyal customer can’t get in! – My access card was deactivated without any prior notice. After attending snap, Carina, my account details were clarified in my access card was reactivated. Three days later my card was again deactivated on a Saturday afternoon. My level of training demands two sessions per day. Having attended my local snap Monday morning. The problem still isn’t… Read more

fixed and I have no access for Monday afternoon training session. This is not the behaviour of a professional company to a loyal customer. I can cancel my membership and it might be time to do so. I have always enjoyed using snap fitness all around Queensland, but to be treated with such disrespect is unforgivable.

Sell sell sell – Offers 7 day free trial call them and they don't actually honour this. They call incessantly to get you to join but you need to go through all sorts of hoops to find changes. $70 joining! Say they might offer a few days free not 7 . Call non stop had to block them opted out kept calling. Jetts free joining all others same snap old style heavy sales bull.

Physical club was good but communication and customer service was horrible – Hi, I'm having issues with snap fitness gympie. I let that club know I was cancelling my membership on the 29/11/22 and was informed I had some fees and to let them know when they could take them out. I let then know on the 1/12/22 but they didn't take it out so I said again on the 6/12/22 . I then got a call on 19 and 20th saying I hadn't paid my… Read more

fees and again to let them know as they didn't want me to not be able to acess the gym. I on 21/12/22 then had to re tell them I cancelled my membership and they could take the fees out that day. I received a message that day saying my payment was process and that I had acess until the 4/1/23 and wishing me well. I got a call today 3/1/23 saying I had over due fees when on the 21st I was told my last payment was processed.

Disgraceful – How dare you still charge memberships after cancellations.... it doesn't take 30 days to do cancellations as ebery other gym it's instant. You're just disgusting money thieves

They have charged me again after i cancelled – I joined snapfitness a while ago and recently had to cancel my membership due to financial issues, the lady at the front desk told me i would be charged once more, i have this women’s number as well. i got charged and i messaged her confused cause it was just a little higher then expected, i now realise that was just the added taxes, but she never… Read more

messaged me back. this was on the 20th it is now the 2nd and i have gotten yet ANOTHER charge from there, i have messaged her again and i’m hoping to get a refund but i am a minor and i have recently quite my job because of the toxicity of the workplace, i am unemployed and i DO NOT have the money to pay this. this is completely unprofessional and horrible service. i wish i could give this a one star review