Personal trainer disappointed
Recently made the decision to go back to the gym and loose some weight, now we all have been here you start with good intentions but lack of knowledge on what exercises to do lack of knowledge on what diet works for you means you run into a wall and give up, so after going through this a couple of times I decided to use the services of a trainer, now I don't expect for a trainer to make me workout or make me eat right what I do expect is for them to give me the knowledge I need to do these things on my own, what I didn't expect was to have my m...oney taken both by snapp fitness and the trainer ok was talked into a year contract which if I had it explained to me properly would have never signed in the first week of training my trainer told me she needed to go away for a few days and would not be available for my session keep in mind she has already billed me after a few months of this I decided I may as well watch a YouTube video that's how disgusted I was so I decided to end it off any of you have been with SNAPP FITNESS then you might understand how difficult they make it to get out but that was not the end of it the trainer even though I had canceled with the gym still billed me for sessions she never even had with it got to the point I had to go to my bank and have my card canceled so she could not continue to bill when I told my partner he asked if I had signed a contract with as Snapp Fitness said she was separate from them I said no I had not up to this time she still had 3 training sessions she billed me for that I never got and was after I quit the gym stuff like this is the reason why most people prefer not to use a trainer, and that's not fair in a country were many people are suffering because of their weight Snapp Fitness Coburg shame on you and shame on that trainer
I highly recommended this CLUB the trainers and staff are very professional and helpful, the club is immaculately clean and recently had a refurb.
I have been attending for over two years but am leaving due to relocation.
Andrew the Manager has always been responsive and customer focused going the extra mile. I will certainly be back if I return to the area.
Clean modern and great value for money. Friendly staff who are always willing to help out. 24/7 access provides convenience and I love all the free weight set up. Excellent all round!
The effort the staff put into making me feel comfortable was amazing. They not only showed me an exercise but explained how it would help and what exercise would be the next step.
Best 24/7 gyms
I have been training at Snap Fitness Glen Iris since it opened 2 years ago. They have added new machines and equipment and its really clean and tidy with natural light. I love how I can use Snap Fitness nation wide.
Why is it so hard to cancel membership
I emailed them saying I wanted to cancel my membership and they said I had to come in and do it. So I went in and they said the manager is not here right now he's in a meeting (apparently they couldn't help me fill out a form) and told me to call him so I did - he didn't answer so I left a message asking him to call me back and he still hasn't.
Just emailed him again asking him when I can come in to cancel.
I've had relationships that are easier to end than this.
Also having to pay for 30 days after you end your membership makes no sense and is a clear rort.
Package pricing not disclosed until they have enough personal info to know who you are
Could you please advise why all package pricing options are not disclosed before you require someone to enter their personal details. I should not have to provide you with my personal details to then access you pricing options. If there is a reply to this, could you please advise pricing options? All other similar businesses give pricing so could be easier to just not include Snap Fitness in my decision.
Love my Snap Fitness membership
I absolutely love my Snap gym. Such a clean, safe environment and I can use it all over the world whenever I travel. Great value for money with non expesive membership rates. The staff and other members are always so friendly and happy to help you out whenever needed.
Love this Gym
Love the awesome equipment & super friendly members and staff! One of the PT's helped write me a program and set me up to achieve some awesome results! I've joined with a few of my friends and now love working out!!
It's my second family.
The owners and PT's create a friendly and welcoming environment to everyone who walks in their door. It has created a fabulous community within the club. The group classes are motivating and FUN!
Great flexibility and facilities
Having lived and worked all over Australia, I love the flexibility of only needing 1 membership no matter where I am. There's never a Snap Fitness club too far away and despite my regular travel, I only ever need to be a member of one gym as your membership also transfers automatically if you move and start using another club regularly. You literally don't have to do anything. Plus they an awesome range of facilities so can train anything I want. Cardio, strength, weights, functional, it's a really good range. All for less than $15 a week.
Lots of equipment! Best gym!
Been in and out of all sorts of gyms my whole life and i can promise Snap fitness is the best
Never wait for equipment.
Staff know there stuff.
They love to help people.
BEST GYM! Wouldn't go anywhere else!
Been a member at Snap for 3 years and loving every minute of it. The girls on the desk are always up for a chat and have built a strong friendship with each of them. Always greet you when you walk in :)
Cant imagine being at any other gym, especially for the high quality of their equipment, always keeping up with the latest.
Awesome place to train, friendly staff, manager Katrina always makes you feel welcome, Classes are great, neat and tidy gym!! Been coming here over a year now, won’t go anywhere else!!
I love the community atmosphere that Snap Fitness Waverley Gardens brings. This fun and friendly family vibe is so comforting and very motivating. I have achieved so much being here for the past 6 years.
Lovely gym, family orientated and very friendly. Only thing is it is small, so you have to choose your times to train - but it’s not a big issue at all!
Snap Fitness Waverley Gardens
Awesome gym with fantastic and friendly staff, always nice and tidy (within reason for a gym obviously). Just generally a good place to be. I left there a few years ago to try other gyms in the area, and the quality of staff and cleanliness just dont compare elsewhere!
DO NOT SIGN THE CONTRACT
DO NOT SIGN THE CONTRACT. TRust me. They made an error and here I am paying for it, with a collection agency bothering me over originally like $20.
They’ll say anything to get you to sign, they say they don’t get commission I definitely do not believe this.
You might have a different experience. Just make sure when you cancel/suspend you have all the details.
A great little gym
Snap Fitness Vermont South is a great place to go for a workout. It has a good range of equipment to suit most people and the gym is always well maintained. The PTs are experienced and very professional. The icing on the cake is manager Matt who is always welcoming and willing to give you a hand. I have spent nearly every afternoon there for over a year and met lots of friendly people while getting fit. Highly recommended.
I paid for 3 months register with snap fitness Endeavour Hills.
see attachment photo, not clean at all (See photo). Rubbish left there for 3 days.
No soap in one of the toilets.
My entrance card didn't work, and they supposed to let me know when it going to be fixed in their system, but never happened.
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