Snap Fitness VIC

So they up to 6 weeks free is a scam in my eyes i signed up and at no point was i told i had to pay a joining fee. I went into snap e/hills to get my access card to find out you had to pay $100 joining fee then get the 6 weeks fee. Well if you work that out your pretty much paying for the 6 weeks free with the joining fee. Im not happy as a company sholdn't be allowed to fake avertise online. I will be taking this further.

I’m writing this after being completely ghosted by management for a fortnight regarding serious breaches of my membership agreement. The issues: • Harassment & Privacy Concerns: Since beginning to sometimes use the Altona North branch, I’ve felt stalked and tracked. The very first time I stepped foot in the gym, management interrogated me about… Read more

where I’ve signed up, how much I pay and track which other clubs I am training . It is incredibly unsettling and feels like a massive invasion of privacy. • Unauthorised Club Transfer: My "Home Club" was moved from Sunshine to Altona North without my consent. My agreement says a transfer only happens if I use a secondary club more often, yet I’ve only been to Altona North twice in the last month. To make matters worse, the Altona North facilities are noticeably inferior to the other clubs I visit. I visit Footscray the most which doesn’t make any sense either. • Contract Breach (Rate): I signed a 12-month agreement at a fixed rate of $35.90. Despite this, my fees have been HIKED, a direct violation of the fixed-term contract I signed. • No Compassion for Hardship: I’ve reached out multiple times to explain I’m under the pump financially due to losing my job and dealing with massive bills. Instead of showing professionalism, they’ve just put their heads in the sand and ignored me for two weeks. Give this lot a miss. They care more about tracking your every move than honouring their own contracts. I’ve escalated this to Consumer Affairs Victoria!

I have been a member for 10 years. Snap Heidelberg has an extensive program in two side-by-side gyms. They're packed with constantly maintained equipment. There's a really top owner/manager with hand-picked charismatic professional staff. It's… Read more ·  2

professionally cleaned daily, with a large membership. Snap Heidelberg is a happy place. It reminds me at times of CHEERS, the TV show set in Boston, where "everyone knows your name". The group workouts are noisy because the members are having fun. Snap Heidelberg behind the scenes, also provides a great deal of support to community organisations. It's a very-well managed, welcoming gym and its truly impressive.

More than I expected!! – So I arrived in Colac xmas period and went looking for the gyms that were open through this period, Most are 24/7 gyms but Snap were the only gym that had staff rostered on. Got my tour and satisfied myself they had what I was looking for. Most importantly was staff support and interaction, followed by equipment SELECTION in the gym. Now 3 months… Read more ·  1

later Im delighted with my choice, growing gym numbers and very healthy environment supports my choice. Very happy with my sign on free 6 weeks and two staff members stand out, Kate for her extrovert and bubbly smile every time I walk in she is engaging all the members, and Cody for being Mr consistent and considerate. Most importantly weights need to be put away and cleanliness is a big thing at Snap COLAC..

A real community feel – I have been a member at Snap Fitness Altona Gate for about 9 months. Its the most amazing gym, they have just had a refurb and the equipment and setup is next level. The staff are incredibly supportive and always happy to help with equipment etc. The gym boasts a real community feel and totally inclusive. Amenities are always really clean. If you thinking of joining do it. Its been the best decision..

Helpful Trainers – Thank you for turning my “cannots” into “cans.” You’ve pushed me further than I thought I could go, and shown me that I can reach my physical goals if my mind wants it bad enough. Training with you has benefited my perspective in other areas of my life and I feel more empowered than ever before.  Show reply

One of the worst gym memberships in Australia . 1. They try to impose st#pid rules on you. Why would you lay for their st#pid rules ? 2. staff is super rude with no etiquettes . 3. Poor maintenance in gym . 4. Cancel or restrict access for no reason at all.

I would strongly advise against joining Snap Fitness Patterson Lakes. Despite choosing a membership that explicitly allows cancellation at any time, Snap Fitness refuses to cancel memberships when requested. They play ridiculous games to continue taking your money, claiming they “did not receive” emails, even when I provided both a copy of the… Read more

email I sent and the receipt confirming it was received.

This is dishonest, frustrating, and completely unacceptable. If you value your money and your time, do not trust Snap Fitness with your membership. Being under new management is not an excuse.

- Dirty bathrooms - Water all over the floor in bathroom, slipping hazard - Human excrement all over the toilet bowls and floor - Bins overflowing - Broken equipment - Broken equipment crates - Tripping hazards - Light switches in disrepair - Small facility - Very cramped - Unable to locate weights as they're all over the gym, the floor and in… Read more

strange illogical places.

- Gym manager -- Spends his entire shift messing about on his laptop or phone doing who-knows-what -- REFUSES to do any cleaning and maintenance and needs to be told that matters need attention (for example, uses bathroom and choses to ignore, overflowing bins, empty soap dispenser and human excrement all over the toilet bowls and floor.) -- Incapable of being pragmatic in allowing one to suspend memberships with zero notice due to several unexpected hospital admissions. - Unbelievable poor work ethic - Female PT -- Incredibly rude to anyone who is not her client. -- Unbelievable poor work ethic -- Bullying behaviour towards members, laughs and makes fun of members

- Lockers promised in 08/2024, still not installed as at 18/2/2025, which resulted in a member's car getting stolen from the gym's onsite carpark.

And the saddest thing is, the owner of the gym choses to turn a blind eye to the above, ignores feedback from members and makes excuses for his poor performing staff.

Snap fitness in South Caulfield after a two year membership try to put my membership up by more than 30%. I told them that I not be renewing and would be cancelling my membership if they put up my membership by 30% they didn’t notify me as per my request For a end date and then try to charge me for eight weeks cancellation even though I had not… Read more

used the gym and was waiting for email to let me know when the end date was when I spoke to them. There were abusive and rude on the telephone. The gym isdirty And they allow people to train with no towels sweating all over the equipment.

They use the language of cults to reel in members. The unethical business practices of playing on people's emotions and trying to use what I would characterise as coercive control to try and maintain people's membership and ongoing membership fees is down right deceitful. This business seriously needs to reform its business practices in regards to… Read more

cancellation of membership. Either have a form people can fill out and send in, or let people phone the relevant franchise and let them cancel.

The South Caulfield Snap Fitness branch They are rude the gym is filthy because there is no proper gym etiquette of using a towel or wiping down the equipment after using it after being a good member for 2 years they tried in the middle of the year to put my membership up by 30 % with out notice and then were rude

Altona Gate Snap is only interested in a Money Grab – Made it clear before joining, looking for a programme as part of joining fee as I have a bad hip and not been to the gym for over 3 years. Was told included in fee and as soon I joined, told to look at their app for a programme. A few days to think about it, contacted them saying this is not the gym I needed and if I could cancelled my membership.… Read more

Offered a general membership and free PT session, asked what does it mean, a vague respond. Told not interested and apologies for inconvenience. The Manager [Name Removed] than stated "You are unemployed right and that why you cannot afford a PT" She repeated 3 times like she wanted to provoke me. I have just sold my cafe and financially secure and stated joining time I wanted a simple easy programme for 3 months or so to build some strength and flexibility before I decide the next step. I not sure why she felt the need to "shame" me about her assumption on my financial life because I was not ready for a PT just yet.. So it appears the Altona Gate Snap Fitness is about a money grab and if you dont want to buy a PT session, you are broke and be shamed. So pitiful customer service.

SCAMMERS – You are forcing people to sign up for 12 months without informing them and you want a lot of money to cancel. YOU ARE A SCAMMER. Even cards did not work at Waverley gardens first a few week, it is the worst gym i have ever seen!

Disappointing Experience with Snap Fitness: Unfair Policies and Lack of Customer Loyalty – Title: Disappointing Experience with Snap Fitness: Unfair Policies and Lack of Customer Loyalty Rating: ⭐️ I recently had a deeply unsatisfactory experience with Snap Fitness, and I feel compelled to share my frustration with the unfair policies and lack of customer loyalty exhibited by this gym franchise. The trouble began when Snap Fitness… Read more

system decided to transfer my Oakleigh membership to Craigieburn. Initially, I thought this would not be a problem, but my dismay started when they failed to honor my VIP membership rates during the transition. According to the Craigieburn manager, [Name Removed], there were some obscure terms and conditions that allowed them to charge me the costliest fees they could muster. This left me bewildered, as my previous gym franchise in Oakleigh assured me that such situations were common and my VIP membership should have been seamlessly transferred with the old rates intact.

Upon revisiting my contract, I confirmed the existence of my previous rates, but getting [Name Removed] to acknowledge and honor them proved to be an exasperating challenge. Instead of straightforward communication, I found her beating around the bush and offering no tangible solution to address my concerns.

Adding to the frustration, the Craigieburn facility itself is outdated, and it became apparent that Snap Fitness was more interested in extracting money from its patrons than providing quality services. I eventually stopped going to the Craigieburn location and discovered a new gym facility closer to my residence. I am now hoping to switch my membership to the new franchise, which boasts a modern setup.

What troubles me further is the recurring theme in other reviews, where individuals are being charged late fees and facing similar issues with Snap Fitness. It seems like this gym franchise is more focused on money-making than building a positive and loyal customer base.

At this point, I am contemplating relinquishing my Snap Fitness VIP foundation membership and exploring options with the newly opened gym in my new suburb. It's disheartening to realize that loyalty to a brand may not be reciprocated in today's business environment. If you're considering Snap Fitness, be cautious and explore alternatives that prioritize customer satisfaction over profit margins.

Snap Fitness Brain snap behaviour very disappointing take it or Get out !!! Wow – Dear Snap Fitness Team, I hope this message finds you well. I am writing to express my deep concerns regarding my recent experience with Snap Fitness Camberwell specifically concerning your advertising practices and the level of professionalism demonstrated by your staff. Firstly, I have found some of your advertising to be misleading and not… Read more

fully reflective of the services you offer. It is important that potential customers receive accurate and transparent information about your facilities, classes, and membership options. I believe that clarity in advertising is essential for building trust and maintaining positive customer relationships.

Secondly, I was disappointed by the unprofessional and rude behaviour I encountered during my interactions with your staff Hayley Camberwell Gym manager melbourne . A toxic environment and lack of proper people skills can have a detrimental impact on a customer's overall experience. Professionalism, courtesy, and effective communication are fundamental aspects of any successful business, and I strongly urge you to address this issue promptly.

I am writing this letter with the hope that you will take my concerns seriously and work towards improving both your advertising practices $4 per week x 4 weeks (hidden clause join for additional period prior) take it or leave it in hostile manner was communication to me whilst waiting at door for 10 minutes while staff struggled to open the door looking at me via clear glass door for over 10 minutes sitting on chair watching clock ticking by. I believe that by addressing these issues, you can create a more positive and welcoming environment for all your customers.

Thank you for your attention to this matter. I look forward to seeing positive changes in the future.

Sincerely,

Andrew

Snap Fitness Patterson Lakes - The Australian Consumer Law doesn't apply to this owner – COVID was contracted by the club manager. Several days later I and at least one other person contracted COVID. We both spent significant time one on one with the club manager. Make of that what you will, however the owner will dispute this and has shown in text that they do not understand how the virus works. My issue stems from no communication… Read more

going out to all club members advising of a case and potential infection, basic customer service, and how the owner responded to me when I suggested they should do this, regardless of government guidelines.

I then requested cancellation of my membership, which then led to the owner attempting to overcharge me against Snap Fitness' own terms and conditions, as well as breaking several Australian Consumer Law statutes. The owner has resorted to harassment as well. The owner will dispute all of this, and no doubt make up a bunch of things to make me look bad, however I have all of this in written form, by SMS and email.

Make of that what you will, however I could, in good conscious, not recommend Snap Fitness Patterson Lakes to anyone.

I can also see that Member Services is pro-active here in attempt to resolve issues. I have contacted and dealt with Member Services, however as each Snap Fitness is its own franchise, ultimately I am beholden to the franchisee.

I will never use Snap Fitness again.

Horrible experience at the Ballarat store – The store at Ballarat is horrible, payments always declined when there was plenty of money in the account every time, staff very rude and immature when dealing with trying to fix the issue, I had to constantly go in at my inconvenience every time and each time the staff were rude. I finally cancelled last month via email as requested and of course… Read more

it’s not cancelled and bang no worries taking money out this time! Worst customer experience I have ever encountered. I would appreciate my last payment refunded as it was unlawful also each time the payments declined throughout the year I was paying extra fees also. Very incompetent staff and business.

Snap Fitness Essendon - Hostile Management – Each time I have raised a concern or query I have been dealt with hostility. Both Craig and Frances, although the professionals, simply display an intolerance, defensive approach and inability to remain dignified when handling customer enquiries that are not necessarily critiquing them, but more as a precaution. As we continue to go through… Read more

lockdowns and because of their systems set up to automatically direct debit customer accounts, I in turn take the necessary steps to inform them for when it’s happening so that it can be correctly accounted for down the track. In bringing this to Craig’s attention by email on 15/07/21 prior to another lockdown, I’ve been asked to show some “diplomacy” and as per the phone call, that I’m apparently being “so egocentric” as he’s already “highly stressed” and “too busy”. I was merely giving him the heads up to prevent issues later so that we are across dates and correct accounting of periods. Perhaps if you provided some assurance in the form of a group email to all members then one wouldn’t exert themselves to make such enquiries to begin with. Just as my bank said, others would be requesting that the direct debit doesn’t go ahead whereas in my case I was happy for it to happen just as long as there was an acknowledgement that the next direct debit would be postponed depending on how long we were in lockdown for. This was the only purpose of my email - nothing more.

In trying to call Craig to discuss the matter as clearly it was taken out of context, he used profanity and failed to listen or understand my concern threatening to shut down the membership. As parties cannot properly understand or show a degree of “diplomacy” stemmed by their direct debit system, I have opted into shutting down my membership period. This is no way to treat long standing members - we are your customers and in no way should this be considered a “due diligence check” or “being self-centred” to the extent that you swear at me despite all efforts to remain calm. I am not responsible for the lockdowns and for simply raising an enquiry, I’m dealt with hostility - direct your anger elsewhere or fix up your direct debit systems so that you aren’t prompted of this every time we go into a lockdown.

I’ve had to repost my review through this means as Craig has engaged in bullying behaviours through Google Reviews including untrue personal statements about me and manipulation of truths in their replies. Rather than focus on the issue at hand, he alleges various other matters including accusing me of apparently not focusing on the full story when the review above solely relates to a specific issue. They’ve raised previous allegations already clarified, alleging the bringing in of a non member, when in actual fact the understanding was that a casual visit cannot occur after hours - they were reimbursed accordingly and was resolved due to the misunderstanding but yet then continue to use this as a bullying tactic. It appears they’ve forgotten the number of times I’ve also flagged for their awareness several others who have brought non members into the gym where unlike myself, they don’t end up paying for a casual visit. They’ve also alleged of an instance where equipment apparently wasn’t sanitised after use apparently “endangering” the community despite previous clarification provided and attempts to maintain cleanliness of the equipment which others seem to fail to do out of hours. They’ve also managed to throw it in my face that apparently I have a lot of issues (what issues exactly?) which they’ve sat down and talked to me about when quite frankly, if what they are referring to are the friendly and reciprocal face to face chats, that would be part of their engagement with the public regardless. Is it suddenly forbidden for you to have to exert yourself to socialise with your members which I’m quite sure many other gyms do as part of their jobs? If that’s the case, then don’t bother engaging with them as they’ll later turn it around and put it back on you that apparently they’re doing you a favour by talking to you. Irrespective, this is not up to them to use against me particularly across social media. In return, they were offered baked sweets which Craig refers to as a token of what once was a friendly business relationship - which should not be confused for how they’ve recently been.

I was happy being a member here for a big part of my life referring many others - long before select staff who have come on board. To have this strenuous stance taken against me and once again, so out of context is uncalled for - you can threaten to terminate memberships, and likewise, I’ll equally get in first to do the same. They express how this is the second time it’s happened twisting the underlying reasons why but yet fail to engage in any self-reflection activities - pure entitlement and arrogance. You threatened to terminate the membership - and I in turn terminated it - of course, their replies suggest that I’ve apparently been terminated? Again, pure deflection and manipulation.

Abysmal management – My daughter joined online and was charged a $69 fee, which upon picking up her pass was told no fees were required and that this amount would be credited to her account (which it never was). There was no other communication at all at the time of joining. She paid the fortnightly fees on credit card as per the requirement. Upon attempting to cancel… Read more

the membership was only told she owed weeks worth of money, no other information?!? She was not told about having to fill in a form to complete her cancellation of the membership and the weekly fees continued to be deducted. Now upon further follow up and showing proof of past payments, we are finally advised cancellation is not complete until a form is lodged, further money will need to be deducted until the 30 day cancellation notice has passed. Nearly $500 out of pocket within 4 months for absolutely no service or communication.

Excellent staff – As a member I found the Vermont South snap fitness centre is very well organise and spotless clean, specially the staff ( club manager LAUREN AND TOMMY highly professional and give excellent service.

No Towel, No Problem – Before COVID-19 was even a thing, Snap fitness had a non observed, non enforced towel rule being that if you don't have AND use your towel, you cannot workout. Now that COVID-19 is a thing and gyms are allowed to open (again) Snap are pushing the 'no towel - no workout' rule even harder. Except I'm sorry to say not much has changed. I'm still… Read more

seeing careless members flout the rule and not be challenged by staff. Now it's Dec 2022 and I can say with hindsight that the "no towel, no problem" attitude hasn't changed. A few weeks ago, I noticed the owner of a Snap, training a client and while using the bench press, his towel was on the floor under the bench. This is the same owner that challenged me when I raised the issue on their Facebook page. I'm not singling out any one gym. This is happening at ALL gyms. Personally, I don't care about the towel rule. I use my towel. Just don't post signs everywhere saying "No Towel No Workout" if you're not serious about enforcing the rule.

Snap fitness - Care about your wallet and not you – Stupid scheme where if you want to cancel your membership, you need to go through a "30 day notice period", where you'll still be required to pay every fortnight, even if you don't go to the gym. When asked what this 'notice period' was for, was given the reason that its for a change of mind, yet there's no avoiding it if you are 100% you want to cancel. You're quitting a gym, not a full-time job. Nothing but a way to suck money out of you.

Snap Fitness Caulfieldsouth is the best! – Such a great vibe to the gym. The trainers are all very friendly & the gym is very clean & maintained to a high standard! The club manager is very approachable & runs a great ship. Highly recommended

TERRIBLE – I have got so many problems with the cancellation process and you cant cancel easily on the phone and you have to go there during manned hours. They know it will take some planning to do with schedule as it may not be on top of everyone's to do things and it lingers on. For my son it took a few weeks to go do it and you bleed money because you… Read more

cant go there manned hours. With everything online these, you should not have do this.. And then if you dont want to pay for 2 weeks you were busy they send you collection letters What a scam!

Stay Away from Snap fitness Dandenong – Staff member Shane is rude and unprofessional. ( please also look at the amount of complaints towards him on google reviews) Cancelled because of him. Show some respect. Waste of money. Stay away from this gym.

Terrible service , not transparent – On a 12month contract which ended on the 05.05.20. Prahran club wanting two more months because I didn’t tell them with 30 days notice I wanted to stop monthly “rolling”