Snapfish

Sadly they are horrible dont even look like photos the printing is dull and almost catalogue type I ordered glossy print havnt ordered in 2 years but what I got was like shiny hard paper not a photo or at least not what they used to be I'll never order again postage was killer my order was only $18 but postage was 22 Show details

Do not use. Terrible service. Never delivered orders. Will not refund without a tremendous amount of hassle. Save yourself the time and trouble and use a local store.

Always delivered in good condition and good time through Australia post,we normally get the canvas and calendars but have ordered coasters,magnets,mugs and keychains all arrive looking great,if you want to give a personalised gift take a good look at this site and send your mug everywhere. Show details

Id give it zero stars photos are very poor quality washed out dark and blurry they are just rubbish do not bother with snapfish complete waste of money and utterly disappointing to open your photos after long delivery time just to find not usable!! … Read more

One photo was a reprint and by comparison to the old print the new one is absolutely terrible its good to have this comparison from the exact same digital file to prove snapfish is the problem not the images themselves

The silver Christmas bauble came out nice, however they unfortunately seem unable to colour match a silver bauble with the silver top cap and string as depicted online. This year they did gold top caps and string on the silver baubles and last year they did silver top caps and string on all our gold baubles (if only i could simply swap them over… Read more

but they are different sizes from last year and aren't interchangeable). I contacted them last year about this and asked for the correct colour caps and string (as advertised) to be re sent but i just got given the run around by their 'support team' and was asked to repeat myself over and over via email with no follow up or replacement caps sent as I requested.

I chose Silver this year in the hope that they would at least match this time but was disappointed to see that Snapfish YET AGAIN failed to sell the item as depicted online (they attached gold caps and string) and they didn't match the image advertised. The silver colour is nice all in all, the gold bauble is not so nice in person. That all said, I have been happy with the quality of their Premium calendars each year and will continue to buy them.

Easy experience, perfect result – Ordered Monday 20 Jan 2025, arrived Thursday 24th Jan 2025. Perfect photo books. Easy user experience on website to lay them out - be sure to proof before clicking the order & print, as I found mistakes of my own doing that were easy to rectify. Excellent email communication throughout transaction. So simple and easy. Only complaint is postage… Read more

goes on number of items, not weight, so paid $59 for what was in reality a $15-$20 postage fee. They could ditch the courier and just do Aus Post normal parcel delivery. Not too bothered though as their discount codes are very generous. Overall, quick, so easy and completely satisfied with photo books. (If your photos are low resolution etc., they tell you, so adjust accordingly. Re: heads being cut off in other reviews below: you need to use the little grab hand icon once your photos are in position and center your photos! I cannot comment on the chatbot function or follow-up service because I didn't need it, but I do note there is no email address or phone number to call. Your address is asked firstly before adding things to cart- ensure it is correct because I don't remember an opportunity to edit it later on.)

EXTRAORDINARY CUSTOMER SERVICE – Astounded at the number of negative reviews as our experience with SNAPFISH has been extraordinary We took 15 Months to get our act together, spent not much more than a week to collate it all, 320+ Photos, 75 Pages, complete with captions and embellishments, their website is so simple to use. Placed our Order on the Sunday after New Years Day,… Read more

which surely must be about their busiest time of the Year. On the Monday we received confirmation of our Order with an estimated Delivery Date of the 15th of January, which we reckon was very much OK. Actual Delivery was the following FRIDAY, that was within FIVE (5) Working Days from placing our Order. EXTRAORDINARY SERVICE, Fantastic Album, exactly as we wanted and our memories of our Italy Trip are with us and our Family forever. Next time all we need to do it get OUR performance somewhere near that of SNAPFISH's and our Memories will be able to be shared much sooner. We have never before experienced such a high level of Customer Service, WELL DONE SNAPFISH

I ordered 2 short orders of Photos as you do. I chose regular post, one lot arrived in about 9 days, the other went missing, but without tracking there was no way of knowing where it was. I rang and spoke with someone in support who happily replaced the order with express shipping for free. Thank you. Show details

I am so glad I followed through with the order for my photo book. I read some bad reviews but decided to submit it anyway as I had spent ages setting it out. The book came within a week and I am so happy with the result. Some of the photos I used were screenshots of my videos and not the best quality and Snapfish did warn me before checkout ,but… Read more

they printed up really well. The photos are a little bit darker as other people have reviewed, but overall I am really happy with the quality. There are a lot of options to choose from in your order to personalise it. I will definitely use them again.

Wow, what else can I say but WOW. My wife & I had photos of our daughter's wedding made into a coffee table book and, it looks amazing. The colour reproduction is spot on and the layout is perfect with heaps of options for backgrounds & covers. Delivery was way ahead of the predicted date & arrived in excellent condition. Pity the discount code failed to apply. Otherwise, a great experience. Show details

Horrific product provided - they supply layout technology but none of the images in the montage were printed where they had been placed. Heads were cut off 90% of the images and the product was unusable. They clearly have no quality control. However - when I contacted them, the said they would provide a full refund. I am awaiting the refund. use another company instead. Don't waste your time.

I spent quite a bit of time adding 110 photos to my order, editing to fit the cropping etc. I then added 2 basic acrylic magnets to my order. Went to checkout and saw postage was $34.90! Um excuse me? It doesn't cost more than $12 for a small padded satchel thank you very much. I buy much heavier and bulkier goods online often and have never paid… Read more

anywhere near that much postage to south east Qld! I started a live chat and the assistant told me it was because they have to send the items separately. Incredibly inefficient. So I deleted the 2 magnets. Postage was still $24.90! Once again, it costs maximum $12 to send a simple photo pouch! Nothing worse than companies trying to profit on postage. Don't recommend this company.

Ordered and received a photo album. Did not receive the gift box which it was supposed to be delivered in nor did I receive the photo key ring which I also ordered and paid for. Very difficult to contact Snapfish. Customer service were not interested in my complaint and even refused to sell me a gift box which I offered to pay again for. Order No 45364000321458. Stay away from these guys! Show details

Do not go with this company they are not helping me resolve an issue and keep cutting the chat off they are rip off merchants thanks heres my ticket number so you can review who is writing this snapfish :) i will be taking you trading standards thanks. 9800233

Tried to get a board book printed for my one year old..it was printed crooked as every right hand page was skewed on the book page. Chatted online with Snapfish and they gave me a credit for another one (although I had to pay shipping again!). Product was delivered and is crooked again!! This time, skewed to the other side. Obviously an issue with the printing but I'm a bit over it to keep disputing it.

Very disappointed in Snapfish. Placed 2 expensive orders. First was a 67pg hard cover photo book ( postage $12) and 2nd was 7 x calendars (postage $63) . Reached out to them and theu said $$ charged for postage does not just go on postahe an freight. This makes no sense. Show details

Thank you Snapfish for our fantastic travel photo book. We paid the extra for the glossy photos! It was worth it! We are very happy with the photo book. The photos are clear and the is colour excellent through out the entire book.

When my mother in law passed we created a number of mementos. They were absolutely beautiful. In particular the glass photo block and large banner. We also get a book of our best photos annually and the quality this year was a step up on last year I thought. I was so happy with the quality of all my items. And the look on the faces of the family… Read more

members we presented the gifts to made all the difference. If you arent confident at digital photos or the photo is low res maybe ask a friend to do your art. But with a bit of playing about with the softwear I thought it was achievable to get a great result. In fact we were highly impressed and can recommend Snapfish. Delivery prices were fair I thought because we got the items REALLY fast, in days.