Snapfish

After researching a number of other companies that can create photobooks - I went with Snapfish (what a mistake that was). I spent hours collating photos of my daughter from my hard drives, phones, social media to create a photobook of her life to present to her on her 18th Birthday. I then spent hours formatting it on the Snapfish website.… Read more

Double/triple checked everything and paid the $120.00. 4 days later with no reasoning and now too late to use another company - I receive an email from Snapfish to say there is an issue and they can't supply my order, and I will receive a refund. Customer service number would appear to be in America; Australian customer service chat doesn't work (just keeps coming up with error messages). Utterly heart breaking that I can present my daughter with such a gift on her 18th Birthday dinner.

Wanted to create a book for my mum after a visit to Australia created a book took me a couple of hours got to checkout won't let me pay just said there a problem with my order but did not say what problem was unable to contact no email just some useless chat bot. I have given up should not be hard to order and pay for a product. Very disappointing and waste of my time.

Do not use Snapfish. I used them in the past for photobooks, collages, photos and the service was reliable and good. Not so now. They sent 10 reprints of one photo that was not ordered, the collage that was ordered has not been received, the shipping costs was exhorbitant for posting photos. They apologised and gave me $10 credit for future orders, which I will NOT be using.

I have lost photos of my grand daughter while using Snapfish. I will not buy from them again while they use Aramex as delivery courier. Some one now has photos of my family that I did not wish to share. Snapfish, get rid of Aramex. They have the worst reputation. Show details

Charged for an order I did not make – I was preparing a hard copy album but it disappeared despite the fact that I saved it consistently. Then two and half hours later I notice a charge for $180.60 for a framed photo that I fiddled with last year and a soft copy album that I discarded.… Read more

At no time did I order these. I didn’t click PayPal, put in my password, receive a verification code or press confirm. PayPal tells me that in Snapfish’s fine, fine print they can charge me money without my knowledge or permission. And they did despite the fact that one of their staff told me I would have a full refund. Never, ever again. I’ve been well and truly defrauded and I’m very angry.

The silver Christmas bauble came out nice, however they unfortunately seem unable to colour match a silver bauble with the silver top cap and string as depicted online. This year they did gold top caps and string on the silver baubles and last year they did silver top caps and string on all our gold baubles (if only i could simply swap them over… Read more

but they are different sizes from last year and aren't interchangeable). I contacted them last year about this and asked for the correct colour caps and string (as advertised) to be re sent but i just got given the run around by their 'support team' and was asked to repeat myself over and over via email with no follow up or replacement caps sent as I requested.

I chose Silver this year in the hope that they would at least match this time but was disappointed to see that Snapfish YET AGAIN failed to sell the item as depicted online (they attached gold caps and string) and they didn't match the image advertised. The silver colour is nice all in all, the gold bauble is not so nice in person. That all said, I have been happy with the quality of their Premium calendars each year and will continue to buy them.

Easy experience, perfect result – Ordered Monday 20 Jan 2025, arrived Thursday 24th Jan 2025. Perfect photo books. Easy user experience on website to lay them out - be sure to proof before clicking the order & print, as I found mistakes of my own doing that were easy to rectify. Excellent email communication throughout transaction. So simple and easy. Only complaint is postage… Read more

goes on number of items, not weight, so paid $59 for what was in reality a $15-$20 postage fee. They could ditch the courier and just do Aus Post normal parcel delivery. Not too bothered though as their discount codes are very generous. Overall, quick, so easy and completely satisfied with photo books. (If your photos are low resolution etc., they tell you, so adjust accordingly. Re: heads being cut off in other reviews below: you need to use the little grab hand icon once your photos are in position and center your photos! I cannot comment on the chatbot function or follow-up service because I didn't need it, but I do note there is no email address or phone number to call. Your address is asked firstly before adding things to cart- ensure it is correct because I don't remember an opportunity to edit it later on.)

EXTRAORDINARY CUSTOMER SERVICE – Astounded at the number of negative reviews as our experience with SNAPFISH has been extraordinary We took 15 Months to get our act together, spent not much more than a week to collate it all, 320+ Photos, 75 Pages, complete with captions and embellishments, their website is so simple to use. Placed our Order on the Sunday after New Years Day,… Read more

which surely must be about their busiest time of the Year. On the Monday we received confirmation of our Order with an estimated Delivery Date of the 15th of January, which we reckon was very much OK. Actual Delivery was the following FRIDAY, that was within FIVE (5) Working Days from placing our Order. EXTRAORDINARY SERVICE, Fantastic Album, exactly as we wanted and our memories of our Italy Trip are with us and our Family forever. Next time all we need to do it get OUR performance somewhere near that of SNAPFISH's and our Memories will be able to be shared much sooner. We have never before experienced such a high level of Customer Service, WELL DONE SNAPFISH

Just received my 18th photo book I have made through Snapfish and cannot speak Highly enough about this company. Quality, speed of delivery, pricing, all 10/10 have never had a problem or bad book

I ordered 2 short orders of Photos as you do. I chose regular post, one lot arrived in about 9 days, the other went missing, but without tracking there was no way of knowing where it was. I rang and spoke with someone in support who happily replaced the order with express shipping for free. Thank you. Show details

Always delivered in good condition and good time through Australia post,we normally get the canvas and calendars but have ordered coasters,magnets,mugs and keychains all arrive looking great,if you want to give a personalised gift take a good look at this site and send your mug everywhere. Show details

DO NOT PRINT PHOTOS FROM HERE. They come back super dark and unclear. Then they will just tell you to re-upload them and edit the brightness on all of the photos. For huge orders this is simply ridiculous, especially when the photos are already crystal clear and bright and uploaded in full resolution. They are absolutely pathetic.

I ordered 2x 20 page books with 60 extra pages in total. The price quoted with discount was $7.95. Once I had completed both books and got to check out I was astonished they charged me $320 then applied discount of $115 with postage it cost me $214.95! A complete scam! I still not have received my books!! I have tried contacting Snapfish and the… Read more

“bot” chat I get keeps repeating what the invoice total is and will not understand what I am complaining about. Clearly overcharged! I received an email from them offering me a $10 credit to my next order! Never again will I be using Snapfish

I ordered a 11oz custom mug and a 17oz mug arrived. Did their crappy online chat. They offer a refund but do not care or explain what happened or how to fix it. Waste of time

I ordered the lay flat photo book expecting what it says..... pages laying flat and able to span both book pages. I had a text block that was to span the pages and you can't read the text as the words are hidden by the binding. When i pay extra I should get what I paid for. Glad I didn't overlap too many pages. Disappointed with the pages I did.

Ordered one book that looked awful so tried again. Spent 3 hrs getting my photos perfectly aligned on my book and when I submitted the order they were perfectly aligned . Book came back with photos not where I wanted them not aligned and just the top half of people on some photos . 2 times ordered and not worth it at all. Just going to buy our… Read more

own album and print our photos ourselves . I cannot believe that no one is checking the alignment of photos before they are printed in to a book . Won't ever be using Snapfish again .

Got three canvasses. The colour on all 3 is dull. Came from good camera. I'm going to use gold pen and trace over features, making them into art pieces (or just try to sell on as is) because they don't display quality as is. Packing and timing was good. Backing on one of canvasses very nice also with wiring.

Sadly they are horrible dont even look like photos the printing is dull and almost catalogue type I ordered glossy print havnt ordered in 2 years but what I got was like shiny hard paper not a photo or at least not what they used to be I'll never order again postage was killer my order was only $18 but postage was 22 Show details