Snapfish

I ordered 2 photo books, I was very pleased with the finished result on both! Pictures came up much better than I had anticipated and quality was very good. The type was clear, even on a darker background. I ordered the 20 x28cm Earth Tones, hardcover photo books. Highly recommend. The only disappointment was the fridge magnets I also ordered at… Read more

$10 each. On one of them, the picture was blurred (it was the same picture I had used on the cover of the book so I knew it was high enough res). The second fridge magnet was dull in colour. They both came with a smaller magnetic square that you had to stick on the back of the photo board. They are barely strong enough to stay on the fridge, let alone hold up the shopping list. Would strongly advise not to waste you money on these.

I ordered a cushion with a little girls photo printed on it. I received a white cushion cover without the print and a white insert. No photo. It was for a 90th birthday present. So disappointed. Show details

DO NOT USE: Puzzle arrived missing multiple pieces. They just package it with two flimsy bits of cardboard as a whole puzzle so all the side bits fall out. This also happened last time I ordered a puzzle and I let them know about it, and then they have done it again.

Mostly good products. I've been a customer for very many years, I've bought photo books, a beer holder, and lots of photos of all sizes, and have been satisfied with the quality of it all - until recently when I had cause to complain about an order… Read more

of photos because they were much too dark. Their speedy response was good, and they quickly sent me a redo of my order. Unfortunately, the second batch of photos was equally dark. I know the photos I ordered should not have been dark because I had ordered the same photos previously and just wanted copies for framing and to give away. Now I have two batches of unusable dark photos. Sad! Maybe their colour settings need adjusting?

I have lost photos of my grand daughter while using Snapfish. I will not buy from them again while they use Aramex as delivery courier. Some one now has photos of my family that I did not wish to share. Snapfish, get rid of Aramex. They have the worst reputation. Show details

Charged for an order I did not make – I was preparing a hard copy album but it disappeared despite the fact that I saved it consistently. Then two and half hours later I notice a charge for $180.60 for a framed photo that I fiddled with last year and a soft copy album that I discarded.… Read more

At no time did I order these. I didn’t click PayPal, put in my password, receive a verification code or press confirm. PayPal tells me that in Snapfish’s fine, fine print they can charge me money without my knowledge or permission. And they did despite the fact that one of their staff told me I would have a full refund. Never, ever again. I’ve been well and truly defrauded and I’m very angry.

The silver Christmas bauble came out nice, however they unfortunately seem unable to colour match a silver bauble with the silver top cap and string as depicted online. This year they did gold top caps and string on the silver baubles and last year they did silver top caps and string on all our gold baubles (if only i could simply swap them over… Read more

but they are different sizes from last year and aren't interchangeable). I contacted them last year about this and asked for the correct colour caps and string (as advertised) to be re sent but i just got given the run around by their 'support team' and was asked to repeat myself over and over via email with no follow up or replacement caps sent as I requested.

I chose Silver this year in the hope that they would at least match this time but was disappointed to see that Snapfish YET AGAIN failed to sell the item as depicted online (they attached gold caps and string) and they didn't match the image advertised. The silver colour is nice all in all, the gold bauble is not so nice in person. That all said, I have been happy with the quality of their Premium calendars each year and will continue to buy them.

Easy experience, perfect result – Ordered Monday 20 Jan 2025, arrived Thursday 24th Jan 2025. Perfect photo books. Easy user experience on website to lay them out - be sure to proof before clicking the order & print, as I found mistakes of my own doing that were easy to rectify. Excellent email communication throughout transaction. So simple and easy. Only complaint is postage… Read more

goes on number of items, not weight, so paid $59 for what was in reality a $15-$20 postage fee. They could ditch the courier and just do Aus Post normal parcel delivery. Not too bothered though as their discount codes are very generous. Overall, quick, so easy and completely satisfied with photo books. (If your photos are low resolution etc., they tell you, so adjust accordingly. Re: heads being cut off in other reviews below: you need to use the little grab hand icon once your photos are in position and center your photos! I cannot comment on the chatbot function or follow-up service because I didn't need it, but I do note there is no email address or phone number to call. Your address is asked firstly before adding things to cart- ensure it is correct because I don't remember an opportunity to edit it later on.)

Hardcover photobook quality is superb, with excellent printing definition and vibrant colours on satin pages. I found the website's tool for page layout easy to use and it gave what turned out to be an accurate representation of the final book - no surprises. My images were digital illustrations rather than photos and they came out in perfect… Read more

detail at full-page (28x20cm) size. The 2 photo prints I ordered are also top notch - great colours and everything. Both projects were mailed in suitably protective packaging, and although they arrived on different days rather than together, they were several days earlier than the ETA given at checkout, so that was a nice surprise!

Im here to write a review on the 10/10 customer service i received from Snapfish Aus. We ordered a custom clock. When it arrived the clock mechanism was broken from delivery process. I went online and found a customer service chat, and the problem was resolved in minutes. No phone calling, no being put on hold and waiting it out for a company… Read more

representative. I wish more companies held this high standard in customer service and willingness to resolve issues that come up.

I ordered 3 different glossy posters. One in A3 size and two A4s. All three came out as good as could be expected. The packaging was good too. Although a note on the envelope said "Do Not Bend", it appeared as though the package was handled roughly during transit as the envelope was crumpled on the outside. Fortunately, the posters were kept… Read more

straight by a thick piece of cardboard inserted to prevent the contents from creasing and it worked! I chatted with customer service because one envelope had arrived by courier without the other two, but later in the day the others turned up separately via the postman. The person I chatted with was helpful. I have no complaints.

I ordered another book from Snapfish. I done this before and to be honest I have been happy with what was received up until now. When my last order was delivered I was surprised to not only see the pages I had prepared for my granddaughter but also about half a dozen pages of people I don't know as well as some pages with Snapfish documents on… Read more

them.

This got me thinking that my own photographs might be shared with other strangers just as others' photos had been shared with me.

Anyway, I contacted who I thought was Snapfish via the chatbot, and was promised that my book would be reprinted corrected. That was about 3 weeks ago. I haven't heard back from any one since.

I wont be sharing the pictures below, but if you made a book for David's 70th birthday then I have your photos!

Used to be a great product but poor quality, rip-off postage and no customer service contact (other than a live chat that doesn't work) will now force me print my calendars elsewhere. Show details

Photos came in an envelope with no protection at all. Not even a piece of cardboard to help stop the photos from damage. The photos themselves were pretty poor quality - colours not very vibrant or sharp. Photo paper feels really cheap. Not recomended and would not use again.

This sad excuse for a company won't even let you cancel you order even when you actually cancel the order. I canceled my order on my laptop and a few moments later went to check the order on my phone, it was still there so I emailed support asking about my cancellation, I never heard a thing back despite multiple email and then I get an email saying that my order is expected on Friday. They 100% do not care about the consumer!

I had a disappointing experience with my Snapfish mug order. I spent time making sure my design was exactly how I wanted it. The photo was perfectly centred in the preview, but the mug I received had the image slightly off-centre and noticeably tilted. The printed photo was also much darker than both the image I uploaded and the final preview… Read more

shown before checkout, so it didn't look like what I had approved. I also noticed small marks on the bottom of the mug. This mug was meant to be a gift, so I was really disappointed that it didn't turn out as expected. I hope Snapfish improves its quality control and provides clearer information about possible colour differences during printing so customers know what to expect.

I wasted 6weeks going back and forth not receiving my order, then having the company say they’d reorder it. Only for the reorder to never arrive. It’s a total scam. The worst part- the order was thank you cards with the photos of my child, his full name and date of birth. Go through anyone else other than this company. There is no way to escalate… Read more

it and the “chat” function pretends you’re talking to an “agent” but it’s just Ai and repetitive inaccurate and unhelpful information.

I ordered hundreds of photos from a genealogy trip I did only to receive over coloured, crappy looking prints that don't even appear to be printed on photographic paper because she I tried to rip one up, it was covered in a layer of plastic. Tried to complain only to have the person disconnect me. Show details

I was pleasantly surprised how amazing the photo book I ordered turned out. I had ordered from here a few times and the quality has always been pretty good especially considering some of my photos were of a slightly low resolution yet still looked great when printed. I was a bit worried at first that uploading at "standard resolution" (this is the… Read more

default and I didn't know you could choose "full resolution") would affect the quality but the quality was amazing and way better than I was expecting. I chose to do the 'lay flat' book which is made of thick card and it was absolutely worth it, crisp clear bright photos. Will definitely keep using them for my photo gifts. I can't speak to other photo printing companies as this is the only one I have used but I am very happy with this one.

After researching a number of other companies that can create photobooks - I went with Snapfish (what a mistake that was). I spent hours collating photos of my daughter from my hard drives, phones, social media to create a photobook of her life to present to her on her 18th Birthday. I then spent hours formatting it on the Snapfish website.… Read more

Double/triple checked everything and paid the $120.00. 4 days later with no reasoning and now too late to use another company - I receive an email from Snapfish to say there is an issue and they can't supply my order, and I will receive a refund. Customer service number would appear to be in America; Australian customer service chat doesn't work (just keeps coming up with error messages). Utterly heart breaking that I can present my daughter with such a gift on her 18th Birthday dinner.