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Snapfish

Snapfish

1.8 from 596 reviews

Reviews

(68)
(31)
(19)
(54)
(424)
  • Product Quality
    1.9 (102)
  • Return Claim MadeYes (9) · No (92)
  • Customer Service
    2.0 (82)

Reviewer Photos & Videos

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Terrible

published

Twice I have ordered calendars and twice they have gone missing.
Snapfish does issue credits for the calendar to be remade and resent (as they should) but really, that's the best they can do? After spending 20 mins to customer support trying to locate my order, I think they are pathetic and not worth using. Just go with another company, they surely can't be as bad as snapfish. BTW don't know what the quality is like, I've only been waiting for 3 weeks for the order, and as I said, its gone missing.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationsnapfish. australia online
See all answers

Terrible customer service!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
See all answers
Brit

BritGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great Product!!

published

I ordered two photo books and they've turned out amazing and significantly cheaper than other sites. Not sure why the other reviews on here are so negative... My only criticism would be that it takes a really long time to upload photos, but apart from that, the process is fairly easy and straight forward. Will definitely be ordering again.

Customer Service
Product Quality
Return Claim MadeNo
Jo W

Jo WSouth East Queensland, QLD

  • 8 reviews

Horrendous print quality!

published
Customer Service
Product Quality
Return Claim MadeNo

Diana Warren

Diana WarrenIllawarra, NSW

  • 2 reviews

Continually dissapointed

published

Product quality has diminished in recent orders. (12"x12") has reduced in size, even though still advertised as (12x12). Photos still too dark, even after many complaints. Customer service have been helpful & given some credits in the past, but continual disppointment has become frustrating. I will look elsewhere from now on.

Customer Service
Product Quality
Return Claim MadeNo

Annalisse L.

Annalisse L.

  • 3 reviews

Very poor resolution - will never use again

published

I spent $50 on photos, standards prints from photos taken on a Samsung S10.

The resolution was terrible. Colours were off, the photos were blurry it was akin to photos prints I would have from my old Nokia in the early 2000's.

I will never use this company again terribly dissapointed.

Customer Service
Product Quality
Return Claim MadeNo

Terrible picture quality

published

We've ordered about 200 postcard sized prints of wedding photos to send with thank you cards and ended up throwing them all out. The prints were blurry and faint, the paper just felt cheap. We ended up buying a Canon Selphy printer and did it ourselves. While more expensive, the difference in quality is insane. Very disappointing for a professional photo service. We certainly won't be returning customers.

Product Quality
Return Claim MadeNo
Store Locationsnapfish.com.au

Emma

EmmaGreater Melbourne (Metropolitan), VIC

If I could give no stars, I would

published

I recently purchased 400+ digital prints from Snapfish as a first time customer. I wish I had read the reviews beforehand. Without a doubt, the worst quality photos I have ever received. The prints were dull, low resolution, on cheap quality paper. I would not recommend this company or their products.

Product Quality
Return Claim MadeNo
Store LocationOnline
Emma Handford

Emma HandfordSouth East Queensland, QLD

Has Really Silly Default Settings, I DON'T NEED 20 PAGES!

published

Their default settings are ridiculous. I went to delete the 4 blank pages at the end of the photo book I designed and I was not allowed to select delete? I work in Real Estate I wanted to use the photo books for marketing purposes and gifts for our Buyers. But can't if they do not look professional. Approx 10 homes sold per month $32.95 X 12 months is about $4000.00. Lost all because of there "Default" setting that apparently "Can not be changed" Taking my business elsewhere. Companies should listen to their customers needs for the benefit of both parties.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
Arthur

ArthurKaleen 2617, ACT

  • 2 reviews
  • Verified customer

Poor quality prints

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline Australia
See all answers

discouraged customer

discouraged customerNew South Wales

Snapfish photos, terrible quality

published

Terrible quality of prints and also bad customer service. Photos were taken on new iphone, super clear but the prints arrived blurry. Snapfish wont give a refund only a store credit but problem is i will never use them again because of how bad their prints are. Talked to a work mate about it and she had the exact same issue. Do not use this company to get photos printed.

Customer Service
Product Quality
Store LocationSnapfish Australia/New Zealand

Vik S.

Vik S.Greater Melbourne (Inner), VIC

Bad service

published

Wrong decision to order thru snapfish they worst in delivery no updates what they say what they deliver is totally different so never order through snapfish as they have worst customer service

Customer Service
Product Quality

LillaLisa

LillaLisaHunter Region, NSW

  • 2 reviews

Awful quality

published

Uploaded my photos which were nice and bright. When I received my prints, the print quality was terribly poor; dull colours and the matte effect looked cheap. They’re not worth the paper they’re printed on.


Clickie

Clickie

  • 3 reviews

Photobook good value and super quick delivery

published

I enjoyed actually designing my photobook and adding embellishments - found the website quite easy to use. Received my book 2 days early and happy with overall quality. Some of my pics were quite old and they came out pretty well. Will use Snapfish again.

Customer Service
Product Quality
Return Claim MadeNo
Angie

Angie

  • 2 reviews

Terrible quality product and confusing payment process

published

Three photo albums I ordered were very poor quality. Photos were very dark and colours washed out. The items came very quickly and delivered at 2 separate places,even though I put my address in. Refund process was very difficult and took a long time. They blamed me for the poor quality photos and wanted me to re-do everything again. I was handballed to someone else who got my name wrong. Even the ordering process on line was very confusing and I couldn't use one of the special deal offers. I finally got part of my costs refunded but was still out of pocket substantially. Beware of specials and postage costs. I would not use Snapfish again.

Customer Service
Product Quality
Clarissa M.

Clarissa M.Sydney, NSW

Just picked up our 3 wedding canvases from kmart

published

We bought 3 large canvases when they had a 75% off sale, all 3 for just under $105. I was so skeptical at the quality as it was so cheap and I saw some not so great reviews. But! They are amazing! Not to mention free delivery if you pick it up from kmart so that was a bonus! I love snapfish and definitely reccomend it to others. We just placed and order for a photo book now.

Customer Service
Product Quality
Return Claim MadeNo

Jake

Jake

  • 2 reviews

If I could put 0 star I would

published

Photos came out looking like they came from a Nokia phone from the early 2000's and they keep spaming your email, even when you unsubscribe. What a nightmare read the reviews, I really should have

Customer Service
Product Quality
Return Claim MadeNo

Melissa W.

Melissa W.South East Queensland, QLD

Two Christmas’s in a row they have “lost” my items that were ordered months ahead

published

Stuffed around waiting for it to be fixed items never arrived. Items that did arrive were low quality and one photo the heads were chopped off. I will never use them again.

Customer Service
Product Quality
Return Claim MadeNo

ok product. Terrible customer service.

published

Have used them several times. Mostly products have been as ordered. Have had a few photos where parts have been chopped off. Had them once post me somebody elses photo book. Just to contact them to ask should I post the book back or bin it caused me to discover the customer service is terrible. They would only communicate via online chat or email and they constantly seemed confused as though struggling with english as a second language.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationaustralia
See all answers

Peta

PetaVictoria

Thanks Snapfish!

published

I was typically late organising my Christmas pressie Calendars and the online order said they wouldn't arrive until January. Yet they arrived 2 days before Christmas so I was able to give them as gifts. The quality is great and I found it had a lot more options than the company I used to use. Thanks Snapfish!

Product Quality
Return Claim MadeNo

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Questions & Answers

Dee

Deeasked

Dear Snapfish.
Why should anyone order from you with all of these terrible reviews?

1 answer
Steph
Steph

Because they were cheap. You get what you pay for though.


Andrew Crouch

Andrew Crouchasked

Regarding the Snapfish wall calendars. Is it possible to have a photo printed on the rear cover?

No answers

Vladamir Gottwald

Vladamir Gottwaldasked

Hello dear...
I would like to print /create book with some stories which some of them will have pictures.
It would be possible ,please ?
Thank you before hand for your reply
regards from
Vladimir Gottwald
[email removed]

1 answer
Candice
Candice

I did get a photo book printed and the quality was good. But only as good as the quality of the photos you took. So take care when uploading photos. For example, dark photos will come out quite dark so you may need to edit some photos but be sure it does not distort the quality.


Get an answer from our members and Snapfish representatives

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