Terrible Experience – Poor Quality & Service Had a very disappointing experience with Snooze Marsden Park. We purchased an ELISE bed frame for around $2,500, which was placed in a guest room with minimal use, yet it failed structurally—after some time, screws came out and the centre support collapsed, raising serious safety concerns. After… Read more
multiple follow-ups and waiting over two weeks, Snooze declined warranty coverage based only on photos. No inspection or technician visit was arranged. Instead, we were asked to pay an additional $400 for replacement parts.
I ended up spending hours repairing the bed myself just to make it usable. Very poor quality and disappointing after-sales service. Absolutely do not recommend this store or the Snooze brand.
Anita was very helpful and her product knowledge is excellent. It was a very easy process form start to finish and nothing was a problem. I highly recommend them. Show details
Bought a Sealy mattress from Snooze. The worse thing I ever did. They recommended at mattress, so we bought it. A few weeks later we started to have problems with it, it was starting to When they gave it back to us they said there was nothing wrong with it, even though I sent them a video of the noise. WE told Snooze what happened and showed them… Read more
the video they said they would investigate the matter. A few days later they sent me an email saying they can't do anything about it, they didn't have the guts to ring like they said they would. The only reason we bought this mattress is the sales person recommended it. The sales people are a bunch of crooks, they sell you mattress that are no good. Now we have a mattress that makes a noise like there is plastic on it. NEVER BUY FROM SNOOZE AGAIN THEY SELL CRAP MATTRESS.
Fantasic service – To Aaron and Anita at snooze Marsden Park. Thank you for your friendly service and how you Aaron went above and beyond to accommodate our queries and needs. The service was ourstanding and we are absolutely in love with our purchases. Show details · 1
Not recommended – This is the worst mattes that I had in my life… very uncomfortable.. me and my husband both get terrible backaches, we bought this mattress from Snooze on Nov 2023 and have been used for 2 months only.. I talked with them, they didn’t have any options for refund or exchange.. absolutely NOT RECOMMEND.
Hi Sara Sorry to hear about your discomfort while using a… Read more
They aren't open during their operating hours – The store is meant to close at 9pm on Thursday. We drove a while to get there, and it was 8pm and they'd shut the doors. Even the window said they were open until 9, the lights were on, but the people inside waved us away saying it was closed. What a waste of time. We can only go on Thursday evenings, so I guess we're not shopping there. Show details
Dear KVM Sincere apologies for any inconveniences. Your… Read more
Wonderful Service – Called the Marsden Park store yesterday to enquire about mattresses and the phone was answered by a very friendly sales person called Anthony. He was answering all calls for 3 different stores due to the lock down. We needed advice on types of mattresses and the different qualities for comfort and back support and he was extremely knowledgeable… Read more
and explained everything so well and in a very friendly manner.
We were able to make a decision very quickly because of his great help and advice and purchased a Sealy Back Support Harmony Deluxe Queen on line.
I very rarely buy on line but this man was so good and professional that I actually paid on line too.
I highly recommend Anthony Stephens to all people looking to buy a mattress.
Slumberland mattress – After 3 years mattress dip down and caused strain in my back.It will be repaired,not replaced or refund.Expecting a refund. Show details
Hi Zaheer, Thank you for reaching out to us and taking… Read more
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Hi Kerrie, we're sorry to hear that you're unhappy with… Read more