Don't shop at Snooze!
We placed an order for bedroom furniture on 28 August 2019 and, 15 weeks later, it is still somewhere in Melbourne with little chance of receiving it this year. At the time of purchase we were advised the furniture order would take 8-10 weeks to receive. At no time were we told that was just the start of the wait. There are delays the whole way in the delivery chain; suppliers won't deliver to the depot until the truck is full, the transport company only runs from Melbourne to Sydney once a fortnight....and so it goes on. Every time I have chas...ed the status of the delivery I have been given a different story and every time told the furniture will DEFINITELY be at the store in 2 weeks. I have spoken to 3 or 4 different people at the store and the information keeps changing and is not accurate. I feel I am just being fobbed off.
Great knowledge and wealth of information.super fast delivery and installation . Well done snooze on great customer service too. Made it easy to deal with everyone even the warehouse.
Will definitely be back
Great customer service
I was referred to snooze by my daughter Janelle N. I found everyone very helpful and the delivery men were fabulous. I will highly recommend this store and especially Marita.
Easy, fast process
Alex was great to deal with. Answered all our questions & made what we thought would be a long hard process - easy & fast. Delivery guys were also great & delivered when they said they would. Thank you.
The reviewer stated that an incentive was offered for this review
Amnie was very friendly and helpful, I am a very fussy and picky customer but Amnie was very patient and answered all our questions best customer service ever !!!! Highly recommend we need more people like amnie in stores.
Brilliant customer service with Harry Bennie
We would like to compliment Harry Bennie who works in the Claremont Store. We recently purchased 2 beds, mattresses and several doonas . We were served by Harry who was highly knowledgeable about Snooze products and extremely professional in his approach. He was friendly, courteous, reliable and efficient. Harry made sure that the delivery of our beds was carried out promptly and on time and we were impressed by his follow-up phone calls and thoughtful nature in ensuring that all went smoothly. We highly recommend him as an outstanding, intelligent employee, an asset to your company.
Great customer service
We were looking for a QB for our newly renovated master bedroom. We like high beds and bought a Luxe ensemble (firm/firm). We are very happy with our purchase. Thank you Sofie for your great customer service.
Great service, top product!
Noel is so knowledgeable and has a great sense of humour. He listened to our needs and budget, and didn't stray from that. Madison Waldorf is a great quality mattress; we love it! Very happy.
Love our new bed
We found the staff to be helpful in selecting a bed that suited our needs and was in our price range.It is the most comfortable bed we have ever had.
Jordie from Marion was amazing! She let me in with 2 minutes till closing, did not rush me and was extremely helpful even though she had been there from the time they opened. My order was delivered the very next day by their friendly delivery team. I would highly recommend Snooze Marion!
Devastating shopping experience, nearly four months and still waiting for my bed. Every time I contact the store they fob me off and then nothing, worst customer service ever. Beware.
Do not buy Madison products from Snooze. Sever back pain for anyone who slept on this.
Would give negative rating if I could. Sadly a 1 star is the lowest on this site.
Started getting severe back pain a few days after purchasing this mattress. My wife also started getting similar back pain. We swapped beds with our MIL who was visiting from overseas. MIL also complained of severe back pain after a few days of using Madison mattress.
Contacted Snooze store in Auburn, Sydney. Their crew is well rehearsed in responding to these back pain complaints. They will merely tag this complaint as a 'COMFORT ISSUE' also gently blaming the ...customer by pointing out the fact that "You had a chance to test this mattress in store before purchasing, it was your choice, now we cannot refund your money". I escalated my complaint to their area manager who referred me on to 'their friendly mattress manufacturer' to test the mattress technically and find any issue with the product. As expected the product came back with 'no fault found' status with the manufacturer now selling me the 'Seems to be a comfort issue with you' tag line. The fact remains that a products like a mattress, a car, a medical device or a house are something that do not exhibit embedded faults till a person uses them over an extended period of time. A visual inspection or even 4 to 5 hours worth of product trial is not enough to bring to light the long term damage this product can cause. Donate your money for a better cause rather than buying products from this company.
My teen loves me again
I finally bought a double bed for my teenage daughter who is so happy to be out of her single bed! Staff were helpful and patient in-store. Delivery was courteous and prompt (actually early!) and the lads even dismantled her old bed for us and set up the new one and removed all rubbish. Thank you snooze!
Thank you Barry excellent service.
Dear Barry ,
Thank-you so much for all your help, suggestions, and professional service. We went to many places to look for mattresses , but you were the most accommodating , reasonable , and personable . After we purchased our Queen bed and mattress, and all went smoothly and on time, we decided to buy another king bed for our son . Thankyou for your time, patience ,service, and great sense of humour . You made the whole exercise so easy . Wishing you all the best . With appreciation .
Hemi and Gabrielle Mizrahi
The reviewer stated that an incentive was offered for this review
Best sleep I've had in months .
Just a big Thankyou to Sophie who gave us excellent service, and did all she could to accomadate our requests. We are very happy with our purchase , excellent mattress, excellent service, and excellent sleep.
Thanks also to the team who delivered and assembled our bedroom suite
Well done 'Snooze'
Customer service .
Great service could not ask for a better salesman David spent time to make sure we had what suited both way beyond my expectations.i had drove around to many places no one else could offer the service David offered fantastic service
Best in Store Service & Delivery
We highly recommend Snooze Kotara for the great in store service. We had to store our furniture for sometime and the girls at the storage facility were friendly and courteous. We have just taken delivery of our new bed and the delivery men were fast, efficient and courteous.
AMAZING PRODUCTS AND SERVICE!
Maria and Sarah made the laborious process of buying a mattress simple and enjoyable! Maria helped us identify what we needed, showing us great options! Best service ever! We left with a wonderful purchase perfect for us! Thank you!
The staff here were very helpful and happy to help us.
The staff at Crossroads have been amazing. From the moment we walked in looking at their products to the after sales support. We couldn't be happier. Karen and Preena (spelling) are fantastic.
Now that I have everything which I have purchased, I can highly recommend this store, and particularly these two sales people. Honest and very helpful.
The products sold to us are awesome. The best sleep I have had in years. Life changing actually.
I can only recommend you give these people a chance as they have proved their weight in gold to me.
Well Done Bivek at Bankstown Snooze
Very happy with service provided by staff, particularly Bivek. He LISTENED to my needs, offered alternatives and explained features with a refreshing professional grace. Perfect shopping experience. Good range available. I bought a Sealy mattress and adjustable base. My physiotherapist was also pleased that I had been advised and directed towards the correct products for my needs. Thank you Snooze.
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Questions & Answers
Bilby Single Bed Frame Snooze- does anyone know where I can get a copy of Assembly instructions?
Does anyone have a My design gas lift bed from snooze they can comment on? Cheers.
Hi Bec, the team at your nearest Snooze store will be able to answer any questions you have regarding the My Design gas lift bed. You can find your nearest store using the store finder on our website here: https://www.snooze.com.au/pages/store-locator. Regards, Snooze.
I’m missing a part on the Bilby kid loft bed, can I purchase them from the store? It’s a screw bolt thing. Thank you
Hi Yvette, thanks for your question. Sorry to hear you are missing a part from your Bilby bed.
The best thing to do would be to contact the store you made the purchase at. You can do a quick search for their contact details here: https://www.snooze.com.au/pages/store-locator
Alternatively, you could email email@example.com with your name and contact details (and the name of the store), and someone will be able to reach out to help you get this missing part.
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