4,438 reviews
We recommend Snooze midland 10/10. The service provided was beyond outstanding from all staff but especially from Rod. They are very knowledgeable and friendly and went out of their way to help us and we really appreciated the time they spent to make sure we received the right mattress for us. We even have a great bed ensemble set up too! The… Read more
mattress we now have has significantly improved our sleep quality. It’s soft enough to relieve pressure on my shoulders and hips, yet firm enough to keep my spine properly aligned. We are both sleeping far better and can’t thank them enough!
Gauran helped us select a bed and mattress. It has still to be delivered but we are confident it will be as good as it was in store. Gauran was helpful, pleasant and knowlegable. Show details
We recently purchased two Sealy mattresses from the Marion store (a King Single and a King). Jordie was an absolute pleasure to deal with, she was honest, trustworthy, and very knowledgeable. She took the time to explain everything clearly and gave us really helpful, genuine advice about the different mattresses, which made the whole decision… Read more
process so much easier. We truly appreciated her professionalism and the way she made us feel confident in our purchase. Thanks again, and please pass on our thanks to Jordie. ☺️
Reviews with attachments
I purchased the Jervis - bed range! It was easy to put together and I love it! Shane was very helpful, knowledgeable and professional- I would highly recommend Snooze Windsor for anyone needing to find their next bedroom look! Their range was great, service outstanding! Show details
I purchased 2 new king beds from the Fortitude Valley showroom in the last 12 months. The beds are amazing, super comfortable and great quality. Both shopping experiences were really good, super friendly staff. Delivery was on time and there were no issues with anything. Highly recommend.
Excellent service at the store and seamless delivery with friendly employees. The bed looks amazing. Show details
Great Experience with Snooze Marion Team ! 3 words required for 10?
Hello, From great customer service as below . : Sales staff - exceeding my expectations going out of their way . Phone calls - Knowledgeable staff . Amazing solid furniture, so happy in every way . 2x gentleman put my bed together efficient hard working - Friendly & helpful. If I could rate 10 or above I would - very good company . Well… Read more · 1
done to the team at Snooze Marion my shopping for furniture to end result has been very satisfying experience.
Excellent customer service. We came back after 10 years and are VERY happy both with the service and delivery, timeframe. Our sales assistant listened to us and that makes a difference! Keep doing what you are doing! We will enjoy our long single mattresses after having the King for such a long time. Show details
Our new Sleeptailor Platinum Luxe mattress was delivered today. I have been extremely impressed with the whole experience with Snooze in Chirnside Park, Victoria. When we walked into the store, we were greeted by Lorraine who was so informative & helpful...we were asked if we wanted to do a sleep profile, which we did & it was so helpful in… Read more · 1
choosing the right mattress for me & my husband. We chose this mattress as it ticked all the boxes we needed it to... the mattress was delivered on time & the guys were really professional & quick & took away our old mattress. I have no doubt that we will experience the best night's sleep that we've had in quite some time... Best choice ever walking into that Snooze store!! Thanks to Lorraine & the team...
Excellent and professional service provided by Yogesh and delivery team Show details
Went to snooze Toowoomba Karley from the store was simply brilliant professional and so helpful She knew her stuff and ended up selling us a split double king adjustable bed Highly recommend this shop if you are looking for a new Bed Show details · 1
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The staff were extremely helpful and friendly. It was my first time buying a toddler bed and I was given all the information needed, all options for all price ranges. I’m so happy with my purchase and the bed, mattress and mattress protector. Show details · 1
Terrible Experience – Poor Quality & Service Had a very disappointing experience with Snooze Marsden Park. We purchased an ELISE bed frame for around $2,500, which was placed in a guest room with minimal use, yet it failed structurally—after some time, screws came out and the centre support collapsed, raising serious safety concerns. After… Read more
multiple follow-ups and waiting over two weeks, Snooze declined warranty coverage based only on photos. No inspection or technician visit was arranged. Instead, we were asked to pay an additional $400 for replacement parts.
I ended up spending hours repairing the bed myself just to make it usable. Very poor quality and disappointing after-sales service. Absolutely do not recommend this store or the Snooze brand.
Shockingly Poor Quality evidence ignored. I purchased an Australian Made base and mattress expecting a quality product. I received a mattress that didn’t fit the base overhanging on all sides. Snooze replaced the mattress and base. The replacement base has 5 fabric finish flaws on the side panels and the mattress is still too big for the base.… Read more
Quality is the issue, management seem to think if they replace something no matter how bad it looks and fits they have done their job. They stand by the shockingly poor quality they had delivered and refuse to replace the defective products. Customer Warning do not expect management to resolve a simple quality issue. Snooze offered manufacturing (internal mattress measurements) and transport issues along with industry tolerances as excuses for the poor quality products they deliver. Snooze Osborne Park have certainly not satisfied this customer.
Latest follow-ups
Do not buy the mattresses from the SleepTailor range. Their gold mattresses are priced above $6000 and they are complete rubbish. We wanted to buy a mattress that could have two options for mattress firmness, we got one side medium and one firm. … Read more
After only few months the mattress sagged and they told us that only option was to make mattress firm on both sides, reluctantly I agreed and only again after few months my husband again feels like mattress sagging and I hate the firmness as I wanted medium feel. Warranty process is a joke, they offered no resolutions except for us paying them to pick mattress up to do a report to see if they thought it was faulty, even though they had already fixed it previously. Also didn’t get the same product as we ordered as now it’s simply just a firm mattress that sags and was ridiculous expensive for what it is. Terrible customer service! Terrible product!! - don’t waste your money !!!!
Follow-up · We rotated the bed monthly. The bed base was sturdy with no dipping and the slates were under an additional mdf wooden flat board for extra support. The sag depth I am not sure what it was but it was bad enough that you would sink into the mattress, and that is why they originally had to fix it, as you could not get comfortable. On the whole it… Read more
I found the in store staff great at discussing options and timeframes for the type of bed and furniture I was after. Ordering and timeframes were clearly articulated and followed through with good communication from the delivery team. My further… Read more
contact regarding a warranty claim on a damaged piece was excellent worth prompt response and resolution of the claim
Follow-up · Had a piece with pre-existing damage. Was promptly resolved by store staff who ordered a replacement part and promptly replaced it at the expense and effort taking the bed apart and putting it together again. I really couldn't be happier with their service
Mat from Ossie Park snooze is on point i got the best deal best service no messing around everything he said was 100% from start to finish.Mat is the go to man for stress free proffessional service and a great deal and I will be using Mat and… Read more
snooze for the next project. The Madison Broklyn queen mattress and all the linen we bought feel and are of thr highest quailty and the whole experience was so easy.
Follow-up · From the service to delivery was brilliant but the product was amazing the mattress I have had before because its the best mattress in the world and sleeping on it was like sleeping like baby it was 10/10 the bedframe was so well packed and so easy to put together and it looks so beautiful in the room with the bedsides I love snooze
Positive reviews
We’ve recently taken delivery of our King bed purchased from Snooze Marion. We weren’t able to take delivery for a few months due to a new build. Snooze were wonderful in accommodating the later delivery and the guys that installed were fabulous. They took great care, left everything tidy and made sure we were happy with placement. Thank you Snooze Marion
Salesman ( yogi) was pleasant , knowledgeable & very helpful . Offered excellent advice. Gave us samples to compare at home. Very impressed. Delivery was excellent as well!! Happy customer Show details
Extremely knowledgeable and helpful staff. Just finished making bed after having it delivered and set up once again with helpful people. Wood recommend Snooze anytime. Invoice 44452 Show details
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Negative reviews
Purchased to replace an old mattress ( a cheaper mattress of the same firmness) , I had back pain from the first few nights sleeping on it and ever since, the manufacturer came and took it for assessment with no change, would not recommend it Show details
I got recommended the Sleep-tailor mattress - Australian made, German springs, this thing sags on the plush side and split open on the regular side under a year of use. When we contacted warranty on this, that came up with all sorts of excuses on why they can’t replace or fix it. Nightmare service, terrible product , don’t waste thousands on a substandard product.
Horrible service. After advance payment I had to chase up every step multiple times. Organising delivery dates, organising assembly dates. They confirmed on phone and then didn’t show up. So had to chase up again and ask for everything in writing on emails. Product was defective so couldn’t be assembled in one go and again, no communication from… Read more
their side, had to call multiple times and such a blasé attitude because customer has paid upfront. Again chased them a few times on phone. Finally owner Lane confirmed dates to finish assembly on phone and didn’t put anything down. Had to call again and make a shop assistant to email me while I was on call. And after confirmation on email again canceled last minute. I am still awaiting assembly …
So, over all not worth buying from Snooze Cockburn. They are now independently owned franchise and any service except billing is non existent or pathetic.
I think the store is doing a great job sinking the snooze brand.
And after writing this review on their website, they further delayed my bed assembly without any communication to me. And when I called to check, I was told just because you wrote a 1 star review, we will wait for the part needed and let you know. Still one ended, no confirmation.
Giving credit where it is due, Amy is very diligent and a pleasure to work with
Recent reviews
Excellent customer service and care from Snooze Windsor, Brisbane! The staff members (especially Shane and Ellen) were very helpful, informative, patient and kind, especially as I tried several mattresses and took my time to consider the best option for me. Great delivery process also. I’m very happy with the mattress purchased and had a great experience in person at this store, and by phone following my visit to the store. Highly recommended. Show details
This was our first time buying a mattress, and the experience was incredible. When we arrived, the gentleman who helped us (I unfortunately can’t remember his name) was so kind, attentive, and helpful. We received the absolute best service! I’m not sure if every Snooze is like this, but Snooze Windsor is one of those places I drive past and just… Read more
want to pop back in to say hello. The young lady there was also amazing—just stellar service all around. Best of all, we finally have a king-size mattress that makes me look forward to going to bed just to lie there! Thank you so much.
They rang me a month ago to tell me they're ordering in my online order to a local store to send it to me, then never sent it. I had to ring them to get them to actually send it. They also hung up on me to check the order status and never rang back. I rang the next day and they said it was being delivered to me soon, but I still never got a tracking number. Show details
The experience from first entering the store until the bedroom furniture was delivered was excellent. The customer service was great, a good selection of bedroom furniture. Once our decision was made, we were kept updated on the progress of our order. The delivery guys were on time and polite. We would recommend Snooze Marion. Show details
Anna is amazing. I’ve never been so happy to spend thousands of dollars as i was today. Haha. Seriously though, this lady taught me more about beds in 30 mins than my life prior and when i told her my sleep issues, her knowledge and genuine desire to help made all the difference. Give this woman a raise. Show details
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