- VIC, Chirnside Park
- Verified customer
I'm extremely impressed with Snooze's service. I ordered a double bed + mattress + mattress protector 6 weeks ago to replace my single bed and old sagging mattress, which were all delivered this morning. Estimated delivery was 8-10am and they arrived right on 8, and assembled the bed so quickly!
If I'd done it I probably would have taken hours but they were whizz's. I'm also impressed by them getting the mattress in because our house has very narrow corners and it was a tight squeeze - I kind of wish I'd seen them do it! Thank you Lorraine for helping me pick a bed and mattress and thank you to Snooze for your excellent service delivering and assembling my new bed. I really appreciate it, especially during this pandemic.
So lovely and helpful
Lorraine was so helpful when I was looking at getting 2 toddler pillows. Helping me find them and talking and playing with my 2 kids. Thanks so much! We will be back!
Lorraine was very helpful and very patient, she explained the benefits of all the different beds and gave us a great deal, she was not pushy at all, thank you Vanessa and Matt
Thank you Carl from Snooze Chirnside Park.
Your service and knowledge matching our needs to the correct purchase of an appropriate bed was superb.
Delivery was on agreed time and date.
Have never slept in a bed so comfortably or for so long after having had spinal surgery.
Would highly recommend Snooze Chirnside Park and we will definitely recommend to family friends looking for quality and comfortable beds.
Outstanding Customer Service
It’s a pleasure to visit this store! Beautifully displayed, great prices but what impressed me and will bring me back was the helpful and friendly service from Leonnie,Lorraine and Carl.
Chirnside Park SO rude!
Sales Lady and Man so rude. I am a respectful parent and don't let my children run and jump on beds. After leaving a competitor's store and having a completely opposite experience I went in to Snooze with my children who had not been 'jumping on beds respectfully not putting shoes on mattresses. But I was made to feel so uncomfortable and shamed out of the store. Grumpy people will never return and go spend my money elsewhere!
Quality products, quick delivery and great customer service
Ordered our Sealy mattress and base via phone, very quick delivery and kept to their promises, even gave us an extra discount on top of the sale. Thank you Michael from Snooze Chirnside Park VIC, for your great customer service and being understanding of our situation. Will definitely be a returning customer and recommend to everyone looking for quality products, they go above and beyond to cater to customers; thanks again for your hard work.
Great products, inconsistent customer service
My fiance and I were looking for a mattress to prepare our new home. We went to Snooze Chirnside Park last weekend and were very disappointed at the service. Whoever the salesman that served us seemed disinterest to offer any help at all. All our questions were with short answer with no follow up and guidance. What's worse was when another customer arrives later they received a much better customer service and we were completely ignored. We later found a mattress at a different snooze store and was very happy with the purchase, the product and ...the experience. We were well informed of different type of mattresses and how they worked with our body shapes and sleeping pattern, being put onto bed match system. This 1 star is to chirnside park store only and the other store we went today can have a 5 star.
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