From June 2019 until August 2019, Snooze is running a monthly draw to win one (valued at $129). Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Outstanding Customer Service
It’s a pleasure to visit this store! Beautifully displayed, great prices but what impressed me and will bring me back was the helpful and friendly service from Leonnie,Lorraine and Carl.
Chirnside Park SO rude!
Sales Lady and Man so rude. I am a respectful parent and don't let my children run and jump on beds. After leaving a competitor's store and having a completely opposite experience I went in to Snooze with my children who had not been 'jumping on beds respectfully not putting shoes on mattresses. But I was made to feel so uncomfortable and shamed out of the store. Grumpy people will never return and go spend my money elsewhere!
Quality products, quick delivery and great customer service
Ordered our Sealy mattress and base via phone, very quick delivery and kept to their promises, even gave us an extra discount on top of the sale. Thank you Michael from Snooze Chirnside Park VIC, for your great customer service and being understanding of our situation. Will definitely be a returning customer and recommend to everyone looking for quality products, they go above and beyond to cater to customers; thanks again for your hard work.
Great products, inconsistent customer service
My fiance and I were looking for a mattress to prepare our new home. We went to Snooze Chirnside Park last weekend and were very disappointed at the service. Whoever the salesman that served us seemed disinterest to offer any help at all. All our questions were with short answer with no follow up and guidance. What's worse was when another customer arrives later they received a much better customer service and we were completely ignored. We later found a mattress at a different snooze store and was very happy with the purchase, the product and the experience. We were well informed of different type of mattresses and how they worked with our body shapes and sleeping pattern, being put onto bed match system. This 1 star is to chirnside park store only and the other store we went today can have a 5 star.
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