Ready to buy; reluctant to deal
We had formally bought 2 bed frames and mattresses and several items from snooze and we thought we would buy another bed and mattress to match the other rooms. The young lady working there on cup day didn't show any initiative to cement what would have been a very easy sale. So we went next door to Bevmarks talked to someone who took the time to chat find out what we needed and come to a fair price and we bought on the spot. Shame for Snooze as the lady who worked there 2 years ago was great. The bed' s arrived now and we are going to get the matching set. From Bevmarks.
The customer service could not have been better!
My partner and I went into snooze waurn ponds to find a new mattress and Georgia approached us and offered us her assistance. I had been recommend a firm mattress by my chiro and she straight away popped us on the sleep profiler to see what we would need, we tried quite a few mattresses and we were in the store for approximately 1.5-2 hours! Georgia was super patient with my indecisiveness and offered suggestion when needed. She was very personable and was lovely to deal with! Even gave us tips on an upcoming holiday we were going on to a place she had been. Couldn’t recommend her more highly!
Excellent Product Knowledge and Service
Due to us owning a Madison mattress previously, and having a bad experience with another brand mattress, we decided to go back to the Madison brand. We were assisted in our decision by Holly who we found to be very knowledgeable on the product range and easy to speak with. Holly was able to answer every question we put to her and after two lengthy visits to the store, we finally made our decision. We were able to get an excellent price on a top range mattress and base that we were happy with. The Madison Empire was delivered by two very courteo...us guys and while complimentary set up had been offered we decided to install it ourselves, which was extremely easy to do. Cannot speak highly enough of the service we have received from Snooze Waurn Ponds. Thanks again Holly you are a credit to your company.
Excellent product range and service
We had a custom arrangement made up for us. Easy to order and staff were most helpful.
Product assembled by Snooze staff on delivery. Very courteous efficient and professional delivery staff.
We are very happy with our product and overall customer experience.
Store and delivery
Bought three beds from the Waurn Ponds store, service was exemplary. Had just been to another bedding store prior to Snooze where the staff were less than helpful. Decided not to buy there as a result of the lack of service and total disinterest.
The two men who delivered the beds to my home were also very helpful, rang prior to delivery and set up beds on arrival. Highly recommend the store.
Terrible treatment at Waurn Ponds Sooze
Went in to discuss a concern with my order I placed. After explaining my situation and that I would like to change what I had ordered he told me this was not possible and that if I'd ordered something wrong it was my fault and I was stupid for making the mistake. After trying to explain that the order was not due for me to pick up until August he raised his voice at me and said that there was nothing he could do and that I should just deal with it and order another item and pay for it because he wouldn't be changing anything. I then outlined I ...had no communication from them to say they had placed my order early and that the stock already being in could not be used "against" me as they had not communicated about the order since I placed it in February. He shook his head at me and said what am I meant to do, that's your problem, you want one you order one and pay for another item. He then turned his back and walked away. I am beyond disgusted with this mans attitude and lack of customer service and decency. I work in a large retail organisation and this businesses customer service and overall approach to this situation is appalling. I will be telling everyone I know to never shop with this business and he is a disgrace to your brand and reputation. Please address this mans attitude before he upsets another customer. He is an embarrassment. I would like to mention that after driving to the other Geelong store to explain my situation the lady there changed my order at no charge. Thank you to her for at least listening to me and helping knowing that their lack of communication around the order had caused the issue.
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