411 reviews
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Great service, the install team was fantastic, and the way the system works is great, I haven't received the latest electricity bill yet, but I'm expecting a pleasant surprise. Show details · 1
This company was a joy to work with, there was no stress at all, everything flowed so smoothly and the staff were wonderful to deal with. I would deal with them again as well as refer them to friends. Show details · 1
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I’m really happy with my solar system overall. The system itself is performing well and doing exactly what I hoped it would, with strong generation and reliable battery performance. The installation process was smooth and professional. The team clearly knew what they were doing, communicated well, and the workmanship looks neat and well thought… Read more
out.
What really stood out was the after-sales support from Neil from Solarhart far North Coast. Any questions or issues I had were taken seriously and followed up properly. It’s reassuring knowing that support doesn’t disappear once the install is finished.
Overall, a great experience from start to finish. I’d confidently recommend both the system and the installer to others looking to go solar.
Great product and very professional service from the office staff to the installers. Highly recommend Solarhart Coffs Harbour for a very professional job. Show details · 1
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Solarhart were fantastic from start to finish. I'm so looking forward to reaping the rewards of their efforts. Thank you Solarhart Show details · 1
I found the Solarhart team to be both courteous and professional. A ten year warranty gives peace of mind also. What's not to like about this, if you can afford the initial cost, that admittedly is not dirt cheap. But good quality I guess comes at a price. Show details · 1
Solahart Joondalup did an excellent job for us. We are looking forward to seeing the financial results of our investment. Show details · 1
I have had a Solarhart HWS at my country prperty for 24 years - great investment! Due for the 5 year maintanance - decided to upgrade my 17yo solar power panels to Sillhouette IQ as well as the HWS in a single deal. Cameron and Chris responded and followed up promtly and made the government form process easy - great support. The installation… Read more · 1
took 3 days as planned - the crew were great - clear explanations, polite and cleaned up perfectly.
Investing in the Silhouette panels was immediately proven - generating during fog and cloud - and shade cast on one or two panels is not reducing the performance of the rest.
Strongly recommend Solarhart on all aspects
Solahart Townsville has been extremely prompt and professional with the installation of my new heat pump hot water system. No complaints from this customer! Show details · 1
Fantastic service and communication throughout the whole process. From the office team to the installation crew and even after the installation, everything was handled smoothly and professionally. Couldn't ask for a better experience! Show reply
This is the second Solarhart I have purchased. Had one on the old house and the first thing I did with the new house is buy the latest model. In the Adelaide Hills, and susceptible to frost, the frost free unit is extremely efficient and excellent instant hot water. Gone are the days of having to switch manually to night use, the all electric (or… Read more · 1
gas) booster automatically kicks in when needed. Also qualifies for the energy efficiency government rebates. The Sales and Support from Solahart was excellent. They actually come out to your house and view the available roof space and explain the system. Had some issues with the contractor that installed it (lots of broken tiles and clipped pipes failing), but that had nothing to do with Solahart. Couldn't fault Solarhart, minor delays, timelines and finished work were all marked down because of the installation contractor.
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Solahart supplied and installed a Tesla Powerwall 3 in September 2025. We arranged for them to supply and install an additional 4kw of solar panels on our roof. Their contractor, Austenergy did a good job on both instances and offers support to Solahart clients. Show details · 1
Follow-up · Initial deposit paid in April 2025. Powerwall 3 installed in September 2025. Solahart did all the permitting requirements for the Federal rebate. Declined the WA rebate as I didn't want to be part of Synergy' VPP. Telsa app is very good. Had a minor software glitch in March 2026 which Tesla cleared remotely through the app.
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When the rep came to sign us up for the install we were informed it would take approximately 6-7 weeks to complete. When the date came around, I called and asked when the install was to be started , I was the informed it would be another 6 weeks… Read more
before install.. the installers were professional and tidy, however the electrician was sick on the day of the install, so the installers laid down the railing for the panels. We were informed the they would be back the next day to finish off the install, again the electrician was sick, but we did not receive a call to let us know, we were left wondering if te the install was going to be completed before Christmas. The communication from your Bundaberg office was very poor.I understand that events happen and jobs get delayed, however all it would have taken is a couple of phone calls to keep us informed of the progress of the job.
Follow-up · The final cost was 9k the total delay was between 6-7 weeks and the system works perfectly
Fantastic service throughout the whole solar battery installation. Starting with a very informed plan based on our usage and house size, we then proceeded to accept the quote (with the generous government incentive) and were quickly informed of the… Read more · 1
installation date. Installation was done yesterday and the two installers were friendly, helpful, knowledgeable and informative. A very good experience. Thank you.
Follow-up · The battery is performing very well just as we expected. I needed some support because we briefly lost the wireless connection to the inverter and Solahart responded very quickly. We do monitor the energy savings but not in a lot of detail.
Positive reviews
In Geraldton and could not have asked for a better lot to deal with. Gave us the quotes on Saturday and was fully installed by Tuesday Afternoon. Absolutely the best to deal with. Would recommend them to anyone looking for a solar hot water system. Show details · 1
Solahart Geraldton went above and beyond to help us out, as we have a special needs child in the house. They were quick, precise and efficient, with their quote and instillation of our new Hot water unit. We received friendly and precise instructions for our unit and I can’t thank them enough. Show details · 1
The Coffs Harbour team were fantastic, every one of them. They guided me through the choices I had in a tricky space, giving insights I hadn't considered. Very happy with the result and would definitely recommend. Show details · 1
Negative reviews
My first experience with Solahart was like what everyone described, but this time, the only word I can use to describe it is appalling! I ordered a battery in September 2025. A day before the installation in November it was cancelled due to no stock. The day before our 6th March installation, yet again, I was informed that part of my order was out… Read more
of stock. It is now the 25th March and I still have not received any updates on when my sun cover will be installed. All emails are ignored, and don't talk to me about customer service, there has been none. Solahart told me I had to have a cover or my warranty would be impacted so as each day passes the more damage is done.
Hi Kristi, Thank you for bringing this to our… Read more
One of the worst companies I have had dealt with in over 40 years as a consumer, tradesman & business owner. October 2025 I purchased a 40Kw battery system to be installed for $20k+, paid $10k (half of the invoice), installation confirmed by email 12 December 2025 for 22 January 2026. 1st installation date 22 January 2026 - date/time cancelled by… Read more
their staff & new 5 February installation booked even though I had taken time of work for the installation & did not agree. Their email stated they tried calling but I had no missed calls or voicemail left, (this became a common theme when dealing with their staff). As well as stating they gave that installation date/time to someone else, even though I had confirmed the date and time by return email. 2nd installation date 5 February - the day prior to installation I call multiple times requesting confirmation of time with no reply. I receive a SMS at 19:01hrs stating "we identified an equipment performance issue" & installation is cancelled, again loss of income as i had taken the day off work again. New date booked. 3rd installation date 20 March - Day before I again call multiple times requesting confirmation of attendance, no reply. I receive SMS installation day @ 0521 stating "installer crew called in sick" 4th installation date 8 April 2026 - TBC - who knows what excuse it will be then when they dont show In my trade when & if a cancellation occurs we book the customer straight away the following days not weeks and months later and never just say we tried calling, we always send email & SMS as well as call and leave voicemail if no answer as well as follow up calls so there is no mistake. Solahart this not my experience with solahart. After sending a 1 star review I was contacted by a lady stating that they understood and I would be contacted by the owner as this was SO uncommon but funny enough I received no call or email or SMS from the owner. I'm now out of pocket for the 3 days I took of work and still have to take a 4th day off if not more considering their history. Its apparent to me they subcontract all their installation work out to third parties after discussions with their staff and its apparent by the way I'm put back to the end of their installation line when they don't show up. Solahart Sydney are NOT, what I was lead to believe, a reputable company. BEWARE
Hi Jason, Thank you for taking the time to set out your… Read more
Solahart are great at selling the system - totally useless in after sales service (and seriously made worse by the useless drones at SolarEdge) I really regret having anything to do with Solarhart Show details
Hi Osiris, Thank you for bringing this to our… Read more (+1 reply)
Recent reviews
The initial quote and information we got was great, we just had a few issues when it came to verifying that our deposit had been paid and getting the installation booked in. The install guys on the day were great as well and haven't had any problems since install. Show details · 1
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Panels are ground mounted. Easy to clean. Ample power to charge battery on any sunny day allowing potential for future possibilities. Eg electric car. Company interaction was excellent. There were numerous options and open discussions provided the best outcome. I have referred an issue that my daughter has been experiencing and we are meeting very soon to discuss the options and the best solution going forward. Happy customer. Show details · 1
We got a solarhart hot water system and solar battery set up. Love the great interaction between us and solarhart. No question was to hard for them. Polite and very helpful. The people who also installed both systems were efficient and helpful. We have used Solarhart years ago and this is why we used them again. Show details · 1
"Great sales service and invaluable advice when considering a near off grid installation, ended up changing from a Solar hot water system to a heat pump which runs entirely on solar input and do not regret it. The installers were very professional and provided expert advice on alternative layouts to optimize the installation. They took the time to… Read more · 1
explain how positioning the panels differently would enhance the system's performance and maximize power generation, which I found very refreshing compared to the standard 'one-size-fits-all' approach. Highly recommended for anyone looking for a thoughtful and high-quality solar setup."
guys were on time, installed new replacement system in approx 2 hours. I still had to pick up bits of copper pipe etc and when I examined the roof, I found 2 broken tiles and 1 really broken piece of ridge capping. The guys had silicone the damaged tiles and capping up but did they bother to tell me....NO, pretty disappointed with that Show details
Thank you for your sharing your experience with us. We… Read more
The product is very good. The installer/s however were not. Even though we asked if they’d been any broken tiles, we were told no. This was on the day of install My husband went up to check, and found 3 tiles broken initially and one valley was damaged when stepped on. Then on callback, an additional 3 tiles broken….however, we are not sure about… Read more
3 additional tiles as we believe them to be cracked, but cannot get access to know for sure. I guess we’ll find out come winter to see if there is water damage
Hi Annette, Thank you for your sharing your experience… Read more (+1 reply)
Professional and Caring. From my initial distressed telephone call when I discovered my hot water system leaking on my roof right through to the installation of a new system, every person with whom I had dealings was polite, kind, caring and professional. I was provided with a temporary hot water system whilst I was awaiting the new system to be… Read more · 1
installed. This ensured that I was never without hot water which was such a blessing for me. The service was prompt and efficient as well. Thank you Solarhart Balcatta for your amazing staff and service.
Company was very helpful in accommodating my needs as roofing had to be replaced prior to new installation. Contractors were experts and friendly. Small issues were resolved immediately and amicably. I have no hesitation in recommending Solarhart. Show details · 1
Install quick and easy, a few sandy foot prints left on a couple of panels. However the wifi/lan (Goodwe) dongle is useless, worked for 5 mins and has not worked since. Also the Apps installed on my Iphone are useless too. Inverter too gets hot, and has dropped off a couple of times in the heat. Show details · 1
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Hi Mark, Hi Mark, Thank you for your sharing your… Read more