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Solahart

Solahart

1.8 from 36 reviews · View Statistics

Reviews

1.8

36 reviews
  • Value for Money
    1.7 (24)
  • Product Quality
    2.2 (21)
  • Return Claim MadeYes (2) · No (21)
  • Customer Service
    1.8 (24)
  • Warranty Claim MadeYes (4) · No (20)
  • Purchase PriceA$6,918.75
  • Timeliness
    1.0 (2)
  • Job Satisfaction
    1.0 (2)
  • Rates and Fees
    1.0 (1)
  • Installation
    2.4 (21)
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ASJ

ASJPerth, WA

  • 2 reviews

Avoid Solar Hart South West (Western Australia)

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
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John Vatovec

John VatovecIllawarra, NSW

Don't Even Consider One...!!!!!

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedSolarhart RoofTop
Warranty Claim MadeNo
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Rob Barnes

Rob BarnesSouth East Queensland, QLD

Absolutely shocking solahart hot water system

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedSolahart L series
Warranty Claim MadeYes
Purchase PriceA$5,600.00
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Stuart C.

Stuart C.Sydney Surrounds, NSW

  • 2 reviews
  • 2 likes

Woeful installation experience.

published

Sales team were excellent, however...

Once the deposit was paid I didn't hear from them, until an SMS message after business hours from one of their subcontractors who did not have the full scope of works. Difficut to get satisfaction once the contract is signed.

Avoid.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Narelle

NarelleSouth East Queensland, QLD

  • 3 reviews

Technician absolutely useless.

published
Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Expensive and unreliable

published

Bought a GreenGlo in 2012 after a quote with 10 year warranty. System installed and working ok. When serviced in 2019 it needed fluid. 3 months later it failed. Faulty workmanship in panel. Cost $2100. Disputed warranty even though written in quotes. Wouldnt go near them.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Purchase PriceA$12,000.00
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Bill R

Bill RWide Bay-Burnett, QLD

Seem to work ok but workmanship on the roof terrible

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedQCELLS 300w panels
Warranty Claim MadeNo
Purchase PriceA$5,995.00
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Brendan M.

Brendan M.Perth, WA

  • 2 reviews

Company lacks customer values

published

Installers did a fantastic job on the day. All sub contractors. Very polite and well managed for a big install. More than what can be said from the actual business and their electrician. [name removed] at the mandurah store was extremely bad to deal with from multiple family members.

House nearly suffered a bad electrical fire.... One did happen behind the meter box from bad wiring but luckily being double brick and 2 story it was isolated.

Approached the previously mentioned mandurah store with report from personally hired electrician. Electrical fault due too solar install causing fire.
All received was attitude and no reimbursement. I'll be taking the appropriate action and reporting to electrical board and supplier companies.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$6,000.00
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Townsville Solahart

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$6,500.00
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Lil

LilMetropolitan Adelaide, SA

  • 4 reviews

Quick reliable service

published

During the cool part of the year I was happy that the team could act upon my cold showers within a week. John was helpful and educated me about the system well. Had a hot shower that night they were helpful with directions as to the government incentives and did not demand payment straight away

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sandy

Sandy

  • 3 reviews
  • 2 likes

Solahart Melbourne West are Cowboys

published

Two missed appointments. 3 goes at Installing, 1st time not enough rails to attach panels to the roof, 2nd time they ran out of cables. 3rd time all completed however the inspector failed the install due to non compliance. The inspector disconnected the system due to the sanger of burning the house down. The system had to be reinstalled by another installer. This whole process took 5 months

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$8,000.00
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Sandra

SandraSouth East Queensland, QLD

Don’t buy from Solahart

published
Incentivised ReviewNo
Warranty Claim MadeYes
Purchase PriceA$4,100.00

Price gouging : BEWARE

published

The hot water heater has been great but the very first time we needed a service call they severely gouged us, charging over $550 to install a $30 part (as they came without the part even though I had described the problem and a quick search on the internet after the fact told me that the valve needed replacing) plus charging us travel both times when they had told us the first time that the technician was dropping in on the way back through town as well as charging a full service call both times even though all they did was look at it on the way through town the first time. Beware if you are dealing with this company

Value for Money
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Geoff
Geoff

Bundaberg Solahart Office: Worst Company I have ever dealt with

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$7,498.00
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JoC

JoCGreater Melbourne (Outer), VIC

  • 2 reviews
  • 3 likes

Service cost rip off

published

Our 10 year old solar hot water service was not working. We organised for a service, accepting over the phone call out fees and time and parts costing.
8.30 was the organised time - at 3.30 pm cancelled the job as no one turned up and had three very frustrating phone calls to find out what was going on - job organised again for following day.
Technician fixed HWS ! The next day started to make loud noises on the roof - and another technician was then organised for three days later. Not sure yet that problem is fixed but this company had the audacity to charge us in full for the second call out - excuse - it was a valve we couldn’t test on the day..
Go figure..

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedHWS
Warranty Claim MadeNo
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Guy

GuyGreater Melbourne (Outer), VIC

  • Verified customer

The best system for us.

published

The Solahart distributor, Keeman Electrical, gave us a 5 star experience.
They included 20 Tier 1 REC PV panels (290watt outpit ea.) and a 5kw ABB inverter. This is a perfect combination.
The installation was all done in 1 day and the follow up quality check ensued no issues would arise. After sales service exceeded our expectations.
After 18 months we are still in ctedit with our power acvount.
Will always recommend Solarhart and Keeman to everyone.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5,800 KW
Panel PurchasedREC Twin Peak 2
Warranty Claim MadeNo
Purchase PriceA$8,800.00
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Misleading and overpriced

published

We went with solaheart thinking a big name company was the way to go , had their salesman come out and I stated I was interested in a 10kw solar system , he said mate our 6.6kw system is second to none and will do the job you need , they installed a 5kw inverter and now we are stuck with it , long story short we got a $5k system for $10k , misled and ripped off !!!

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedSilhouette
Warranty Claim MadeNo
Purchase PriceA$9,500.00
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Michael

MichaelSydney, NSW

Great to deal with

published

Took their time with quote and installation. Great communication throughout process.
Solar system has delivered the promised performance and my electricity bills are now a fraction of what they previously were. Highly recommended.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$8,000.00
See all answers

Bad from the start

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$6,000.00
See all answers
Fiona G.

Fiona G.South East Queensland, QLD

Terrible Service Do Not Use Them

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
System Size3 KW
Panel Purchased302L
Warranty Claim MadeYes
Purchase PriceA$4,960.00
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The reviewer stated that an incentive was offered for this review

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes

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