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Warranty not honoured
I had a bad experience with Solahart. Part of the problem is that each West Australian Company in this case Balcatta and Midland are not run by the same management. One company Midland was prepared to honour the warranty.
History..I had experienced major problems since new install 2021. Not getting satisfactory hot water. The same poor performance existed before the new system was installed. No proper inspection was done prior to installation and the initial problem for poor hot water performance a non performing valve existed with the o...
Take Your Business Elsewhere
We recently had a service and recondition performed on an existing Solahart roof top solar hot water system (about 17 years old with no history of maintenance) which has left us with more questions than answers.
Once the service technician was on the roof, within five minutes the technician stated the hot water system was ageing and would likely need to be replaced soon. Two options were discussed, perform a recondition of the system to buy some time, or what was perceived to be his preference, replace the system. When the technician learned ...we had an outstanding quotation for a solar PV system from Solahart, he made a call to his office and tried to hard sell us on a combined solar PV system and new roof top solar system at a 'great price', saving us thousands of dollars, but the offer had to be agreed to right then and there. Not liking being hard sold to, and that the quote for the solar PV system was several thousand dollars greater than the other four quotes we obtained, I informed the technician to just perform the recondition service of the roof top system for the additional recondition fee. He continued for 5-10 minutes attempting to hard sell us on the combination solar PV system and new hot water system and eventually gave up and performed the recondition service on the hot water system. When he was completed with his work, he informed us that we would receive a recondition report via email as to what actions were performed and what was replaced from a parts perspective. Over two weeks later, the report was not received. We contacted the admin staff (who were always very polite and engaging on the phone) on two separate occasions to request the report, and just before making a third request, received the report nearly a month after the original work (and which were not given the opportunity to review nor sign as evident in the report at the completion of the work). Due to this delay in receiving the report, I decided to take a cursory look at the hot water system and the work that was done to it using the report as a guide. It appears that potentially only one part was replaced along with one large gob of silicone (both were shiny and new looking compared to the rest of the system). Several of the other external parts stated to have been replaced in the report did not look to be new parts - the original plumbing tape appeared to still be in use. Additional, there were bits and pieces left on the roof that include a plastic coupling/bushing/sleeve, an O-ring left hanging on a water valve, and a small water line filter disc. On top of that, we now have a small leak at one of the water valves that was not there before the work.
Premium price for poorly rated HWS
So I did a lot of research when my hot water system needed replacing, and I learned a lot.
Firstly, my old roof top mounted SolaHart hot water system was installed in 2006. It lasted nearly 16 years, which is about double the length of time they last now, but more about that later.
I got two quotes. One from Solahart, the other from another hot water system company.
Solahart’s quote was $5600 to replace the gas boosted hot water system and replace it with the same size but this time electric boosted system. 300 litres and two panels.
The quote I got from another company was $3810.00.
Before I went ahead with either company, I did some research....Solahart, Rheem and Solar Edwards hot water systems are now all made by the same company. Further research revealed that those systems don’t last nearly as long as they used to. Read the reviews. Whereas I got nearly 16 years use, the newer systems (according to the reviews I read were getting as little as 8, and one had 6 years before it started leaking). So if you’re expecting similar quality from your new hot water system, or 15-20 years use out of it, you may be disappointed. If Solahart’s reviews were good, and most people agreed their heaters were the best, I’d consider the nearly $2000 EXTRA they wanted for their hot water system, but I simply couldn’t find ANY good reviews. That quote from Solahart by the way was on top of the $360 call out fee which diagnosed the problem and did actually include the use of a 50 litre hot water system (for 24 hours). Another thing to consider is the company. Are all their services provided in house or to they subcontract? I called a different local business (not solahart) to get my second quote because like most people you want to support local businesses, only to find they subcontract for a Perth company. So when I went ahead with the quote and was told a certain install date, I was very disappointed when the “install team” told me it would be another week on top of the week I was told the heater would be installed. According to the “install team”, there was a minimum two week installation time, which was news to me, and news to the person I had spoken to who said installation would take place on the date she gave me; which was a week earlier. In fact that was one of the main reasons I initially chose this company; it was a week for install and their price was good. This miscommunication happened because I was actually dealing with two different companies. So, make sure the company you choose (where possible), does everything in house (as much as possible these days). I.e. Are actually local, have local plumbers in house, or subcontract local plumbers, and most importantly have local service technicians should something go wrong or needs looking at. Perth is 80k’s from where I live. Hardly local! So I paid $3800 for my new hot water system and the whole process from water heater failing to installation took 18 days. With call out fees, and temporary water heater loan costs, the total figure was $4270.00 Not a nice experience to have to go through.
Rude Phone Manner
We received promotional material in our mailbox despite the clear sign saying No Junk Mail. The website shown on the flyer does not exist. I called the phone number shown on the flyer and asked why we had received it. "Sam" told me the Post had distributed it so to take it up with them and told me my question was silly. When I tried to respond she hung up on me before I had the chance. Very rude and insulting. The customer service skills are definitely lacking. I bet if I had called up interested in a purchase I would have gotten a different response. I hold doubts that anyone using their services would be listened to if any sort of disagreement occurred.
Poor follow up and lack of installation workmanship guarrantee
My roof was in perfect condition prior to installation of the HWS. I now have to place a tub underneath where the solar panels were installed. Solarhart have not lived up to their promise of warrantying the installation of the unit. Greenwashing turned water on carpet with health hazardous mould.
Waiting over 4 months for a service and still nothing!
Bought a house with existing solahart water system. Running poorly since November 2021. Made many calls to the local franchisee for a service, but still no service. No local alternatives.
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Avoid Solarhart, especially Dubbo branch
I insisted on buying a solar system from what was supposed to be the best. We paid considerably more than from a "lesser" company. The salesman was great, but tried to persuade my that I didn't need as large a system as I wanted.
We've never seen that salesman since. His promises have not been met. We 'invested' in the Solaredge system so that we could monitor the system. It has spent more time NOT working than working. Solarhart do not care. They did send out one of their electricians one time: he couldn't get any assistance from the dealer either. Our electricity bills are a similar level to what they were before we installed a 5.5kW Solarhart system. Thanks Solarhart...for nothing.
Unprofessional Rogues with Poor customer service
The worst lack of customer service ever... I originally contacted Solahart for information of my system that wasn't working properly, they advised the plumbers they used and after a month we needed a quote for Sewer connection also. I just happened to request a quote from the same plumbers for 2 different jobs no sooner to be invoiced by Solahart Mandurah. Despite asking if there was a callout fee for plumbing quotes (I was advised no). Amanda Brown has been rude & demanding that because I used the same plumbers they require payment, she is a rogue and wont be getting our business. I have contacted the CCC to report them
Bad installation and won't cover warranty and owner disregarding the warranty and repairs none what a big waste of money will never happen again and have told everyone I know about it
Stay away from Solahart Hoppers Crossing VIC
Cowboy contractors hired by company with no sense of Standard/compliance took few minutes to run AC cable between two dry wall and invoiced for unagreed $495 for pre wiring which is currently not approved by inspector as it’s not in metal conduit. Pricey outdated panels and terrible service makes Solahart least preferred provider for solar energy system.
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Thankyou to the team at Solarhart Bundaberg. Very professional to deal with and quality workmanship. Wouldn't hesitate to recommend this local business to other members of our community here in Bundaberg.
Could have been good BUT!!!!
I went to the Sydney Home show earlier this year (2021) and went to the Solahart stall specifically for Solar Panels. The lady I spoke to was nice enough; I even spoke to the General Manager. Anyway, after a long discussion about Solar Panels I booked provided my details for them to come out and give me a quote for our new home.
After several weeks had passed, I received no phone calls; I needed to have panels installed quickly. After a few more weeks I decided to contact them; they were extremely apologetic and said that someone would contact...me to make an appointment, which to their credit, they did. I had my on site visit with the Solahart Rep. and I think after a day or two I received my quote (which for the record was THE most expensive I had received) I promptly advised the Rep. of the same and told him that we would not be proceeding with Solahart After reading some of the reviews on this website, I am glad I did not proceed. My own experience, and those on this website, are a clear indicator of the very poor service Solahart provide to their "customers". Due to my onw experience with Solahart, I cannot, with a good conscience, recommend Solahart fo ryour Solar needs. I have since gone with another supplier/provider.
Could have been a great product 20 years ago, differently not now
Had installed solar hart system in 2014 .received a larger than normal water bill must have a leak somewhere, notice solar hart panel gushing water phone solar hart it’s out of warranty. What piece of crap.
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If your a Family Don’t get solar hot water
I’ve now had this system for 12 months so this is what I’ve found.
The Good. Plenty of Hot water in summer.
The Bad. One day of cloud in winter with booster on off peak 2 still not enough hot water for a family of 6.
It was explained to me that gov regulations have forced the change in the booster location of the tank which now only heats half the tank whereas my old solar hot water heated the whole tank. I never had a problem with the old system.
So In Regards to this I can’t be critical of solarhart but congratulations to the intellects in...
Hot water system installed in 2017. Since then 80 odd emails, numerous phone calls to and fro and 20 meg data (pictures) to get a working system?? At least 5 visits by Solarhart to "fix"the system. Came home one day and the pump (tank water) was going flat out as the relief valve on the hot water system was jammed open. I rang and told the company that my septic was full of water from it. I was asked so what. So what indeed? we are in the bush so we only have tank water. One glass panel was covered with an aluminium sheet to stop the system get...ting too hot. A jockey tank was then fitted and the bloke removing the aluminium sheet shattered the glass panel, leaving glass all over the place. The company then came to replace the glass panel. I suggested that a vacuum cleaner was needed and they hired one in Kingaroy 30 kms away. The repair technicians did not have one ($50 at Bunnings for a good one. They also had no cover for their truck to stop crap falling out as they drove. This is mandatory in Qld. (Another 50 dollars would have solved this). I went to the Office of Fair Trading who were (in my opinion) useless. I believe that the company is just trying to limp the system past the warranty period.
Questions & Answers
I submitted a review around 3-4 weeks ago expressing my amazement that when Solahart sent a repair person to fix my 8 y.o. Solahart 302J roof-mounted system, he sent me an invoice for $740, with another visit required to replace the sacrificial anode at a further $200.
This service is apparently necessary every 5 years, doubling the price of the system over its lifetime.
This was never mentioned either when making initial enquiries or at the time of installation.
l attempted to make detailed enquiries at the time but these were artfully deflected by sales staff.
Needless to say l would never have bought the system had l known the cost over 20 years was $8000 rather than $4000.
I have contacted Solahart 3 times but never received so much as an acknowledgement.
My review has disappeared from this website. Why?
Yes solarhart have problems with maintence that other brands dont have.
Thanks Sammy. These problems would include failing to mention at the time of purchase that the lifetime cost is double what they're advertising? That they're continuing to advertise that their system...s will "save you money" when this is clearly not the case? And that they don't respond to enquiries about this situation? Have Solahart just given up on customer support? And on complying with consumer laws on advertising products? Worth a complaint to what used to be called Consumer Affairs?
Thank you for taking the time to contact us. Customer experience is a top priority for us at Solahart so we place great importance on your feedback....We are very concerned to hear that you have had a negative experience as we strive to provide the highest levels of product and service at all times. Could you please send an email to firstname.lastname@example.org with your contact details? We would appreciate the opportunity to look into this and would like to arrange for you to be contacted. We regret that your experience has not been of the standard we pride ourselves on at Solahart and we hope that we can resolve this for you. Thank you
an you get compensated if the solar system is not working and you are waiting ages for a part
No nothing and no contact ever, and will never deal with any company that deal with solahart
Hi Glenda, please email email@example.com - with your details so we can contact you.
Thank you Solahart Australia
Hi the company we purchased from said they will contact us when part is available but have not had solar into the grid as last electricity bill Contacted asolar hart and left a message but know9ne called me back
Get an answer from our members and Solahart representatives
|Category||Online Shops, Physical Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Recognition||Approved Retailer and Member|
|Solar Connection Type||Grid-Connected|
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