1,501 reviews
AI reviews summary
Feedback for Solar Battery Group is polarised, characterised by high praise for the initial installation and severe criticism regarding after-sales support and refund processes. While many users report a seamless setup and immediate power savings, a significant segment of customers highlights a complete breakdown in communication once payments are finalised.
Pros
Cons
Verdict
Solar Battery Group is a viable option for consumers seeking a fast, professional installation and competitive upfront pricing for solar storage. However, potential buyers should be aware of significant risks regarding post-purchase support and the difficulty of obtaining refunds or warranty repairs. If the system works as intended, satisfaction is high, but any technical issue may lead to prolonged periods of no communication and a non-functional battery.
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⭐⭐⭐⭐⭐ Exceptional Upgrade – Total Game Changer! I recently had Solar Battery Group install a 26kWh battery to complement my existing solar setup, and the results have been phenomenal. Before the battery, I was exporting so much power back to the grid for pennies. Now, I'm actually keeping and using the energy my panels produce. During the… Read more
summer months, my self-sufficiency jumped to almost 90%. What stood out to me: Sizing Expertise: They listened to my needs and recommended the 26kWh capacity, which turned out to be the absolute sweet spot for my household's energy consumption. Flawless Integration: Retrofitting a massive battery onto an existing system can sometimes be tricky, but their installation team handled it seamlessly. The Savings: Watching my reliance on the grid drop to nearly zero during peak sun months has been incredibly satisfying (and amazing for my wallet). If you already have solar and are on the fence about adding storage, I can't recommend Solar Battery Group enough. Professional, efficient, and they deliver exactly what they promise.
Product has been good. Buying a bigger battery has led to much larger savings on power bills. Communication from SBG not good in 2025 but much better this year. Hence not 5 out of 5 overall. Much better communication in 2026. Show details
SBG first came to my attention from a podcast link via email on Solar Batteries. I found that podcast to be very informative and confirmed to me that it was the right way to go for our electricity needs. The representative from SGB explained the process well and gave me a quote. I did enquire about other quotes, but I accepted the quote after some… Read more
misunderstandings were allayed. On accepting the quote the installation was arranged within 2 weeks and the installer completed the work efficiently and talked through the features of how the battery works, all good! Now 3 months on from installation, I couldn't be happier, I have control over, how the battery works, for our household. I did find it hard to get support and information from the contact number but to Solar Battery Groups credit, they did follow up after some time. All in all, I was happy with the process and outcome.
Reviews with attachments
A wise person once said that the secret of life is planting a tree that you will never live to eat the fruit from. That’s how at my age (1956 was a vintage year) I feel about my solar battery system, professionally installed by Solar Battery Group Feb 2026. My Goanna Batteries were replaced with a 40kw capacity and I decided to go for broke and… Read more
include a battery backup system which has now been tried twice while Western Power ‘blacked’ us for 2 separate days whilst replacing poles in our area. 1x power and 1x light circuit flawlessly kicked in so lights & internet & telly, music were still available. The only issue is that it seems that the power inverter is powered only from the grid so no battery charging occurred during the blackout. (I still need to make enquiries in regard to this issue) Very competent and friendly technicians made a the removal of the old batteries & installation seem easy. Most helpful to answer the many questions I had for them. The only hiccup was the fact that the toggle need to connect the system to the internet was not presently available so there was a delay whilst waiting for the component to arrive. On the topic of support, I did try and contact Solar Group on a few occasions to find out when I could expect the component to arrive and found that I always seemed to get a ‘busy’ notification. To their credit though, I always received a call back to answer my enquiries. Performance?? Installed at the end of Summer (no clouds in sight) so batteries quickly charged to 100 % with self-sufficiency in the very high 90’s … Now June and Winter is setting in. Batteries with a break in the weather are presently getting up to the mid 30’s and back to the 20’s in the morning. Presently. depending mostly from the grid. Not until the system runs for a year or so can I fully assess the benefits over whole seasons of weather. We will see?? but overall the system seems robust and user friendly. I hope this helps. Kind regards all. Sincerely, David H (Gooseberryhill WA) #321598
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Solar battery group provided a great product a 40kw battery system Ambrion Batteries the installers were professional and understanding Show details
Hi, I recently had my batteries installed by Solar Bank Group, the installer is a great job. They cleaned up after themselves and I would recommend using their products. Show details
SBG’s process from ordering to installation was smooth. The installation team of Adrian, Willow and Zac, were great to deal with. Everything looks to have gone well. The inspection to confirm it’s safe to switch the battery on can’t come soon enough. Peter East Hawthorn Show details
We purchased a 15Kwh battery from SBG. I am a retired Electrican so I was looking for a good product that was installed correctly. I wasn’t disappointed, SBG was very professional from the start, I have recommended them to my friends. We are very pleased with the system and the app to monitor the system is very good. Well done SBG, 317241 Show details
I have been a long-term customer of Solar Battery Group. For the most part I have had very good pre-and post sales advice and support. I will continue to use the company for further upgrades to my system. Show details
We are very happy with our updated battery. The installation went seamlessly and the installers were polite and efficient. Thank you. BL Show details
Pre installation comms was professional and helpful . Batteries and installed promptly and efficiently, even accommodating some cabling changes to allow stacking ( and avoiding having to install an extra safety bollard in my garage ) . Batteries have worked flawlessly and the activation of blackout circuit switching was fuss free and at a… Read more
reasonable cost . Installers were friendly , professional and knowledgeable. Answered my questions willingly and left the area clean and tidy . The 20kwh stack looks smicko . Our power bill is now generally less than the std connection charge and we charge our car 100% from the system , mostly during daylight but house batteries let us charge overnight if needed ( trickle charging ). Only issue has been not being informed of the bottom 20% not being available fir battery discharge. Though this can be adjusted if requested I believe
SBG have been informative and helpful to deal with their install was prompt and the install team offered helpful advice and consultation throughout the installation. We are very happy with the result Show details
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I couldn’t be happier with the solar battery installation at my house in Sydney! From the very first phone call, Solar Battery Group made the whole process smooth and stress-free. The team arrived right on time on the day it was raining like hell. I offered to rescedule but all three installerd replied that the will do their best to keep going and… Read more
I must admit they did a great job., were incredibly professional, and explained everything clearly — including how the battery would work with my existing solar panels and how I could monitor it on my phone. They kept the site spotless, worked efficiently, and even took the time to show me a few extra tips for getting the most out of the system. Since the battery was installed, my energy bills have dropped significantly, and I love knowing I’ve got backup power during storms or peak times. The quality of workmanship is outstanding, and the customer service has been top-notch from start to finish. I highly recommend Solar Battery Group to anyone thinking about adding battery storage. They’re honest, reliable, and genuinely care about their customers. Thank you for making the switch to energy independence so easy! — Norbert, Sydney NSW
Solar Battery Group made the entire process as easy as possible for me. They explained the rebate system, offered finance if needed, battery was organised and installed within weeks even though it was January. The installers were polite, clean and cleaned up after themselves. Battery appears to be working as intended, the app keeps me informed of everything. So far, so good! Show details
Very happy with the installation and crew members from the company
Good company to deal with, installer was very friendly and he did a very good job on the installation, left every thing clean Very happy with the installer and Solar Battery Group Show details
Solar Battery Group- was great to deal with and we are very happy with our purchase and saving of power. Show details
Professional work from qualified trades, quality batteries and water systems the air con is next Show details
Latest follow-ups
I would not recommend or use this company ever again. I have just spent the last 4 months with no power to over half the points in my house due to a faulty battery inverter and it took SBG that long to fix the problem which was still under… Read more
warranty. When they finally replaced the unit, it took all of 30 minutes to resolve.
If you try to call them, you will not get through, instead you can organise a call back and they may or may not even call back. The number of hours I had to spend on hold with SBG is crazy. Even then I would often get hung up on at the end.
4 times they organised to come and fix the problem. We set a date and time for me to be home, then they did not even show up. 3 times without so much as a notification. It is then left up to me to initiate the process all over again where I seemed to be placed at the back of the queue again.
I am not sure, but I feel like they do not have their own technicians. When pressed for a date in which they could come and fix the problem, this process sometimes took them a week or more, just to give me a suitable date weeks in the future.
The battery itself is good and I am happy I have a solar battery. Totally recommend batteries.
If I had to go through the process again, I would look for an alternative to SBG. Perhaps a local electrician with a solar ticket. I am grateful they fixed it in the end. Mostly because I have working power points again, I have a solar battery again but also because I am so glad I do not have to keep dealing with this company and trying to make contact.
I lodged a formal complaint with them and they just ignored it. In the end I had to go through fair trading who wrote to them. They responded to fair trade saying they would be here on a set date. They did not show up. I was desperate and even looking into taking legal action but they did show for the next appointment. (3 weeks later)
I think any of the 5 star reviews on here have never had a problem with their battery. Just look for a 5 star review of someone who had to have it fixed under warranty. Understandably hardware will fail but fixing it does not seem to be a high priority for SBG.
Follow-up · Following up: The battery has been working fine since the fix. Its been just over a month now. I have not had contact with SBG and the fix was outsourced to technician which took around 30-45 mins to replace the faulty unit.
Fast, friendly and efficient service! It's first class! Installation of my battery was very quick. Show details · 1
Follow-up · Since we got new panels to go with the batteries (old ones were 15 years old and only putting 30 to 50% charge into the batteries), the battery is charged soon after sunrise to 100% then feeds the grid (payback to us). We save about $250.00 a quarter with this system, it's fantastic. After sales service has been great, they (Solar Battery Group)… Read more
Solar Battery Group are superb, good value for money, efficient installation and answer all your questions. Highly recommend them Show details
Follow-up · Not so good with follow up problems with a fault in the solar battery. Difficult to contact and slow to remedy the fault
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In-depth reviews
I recently had a solar battery installed through Solar Battery Group, and the experience was excellent from start to finish. The team were knowledgeable, transparent, and took the time to explain the system in plain language. I was able to tailor a fantastic setup that included an expansion to my existing solar installation along with ample… Read more
battery storage.When it came to installation, the process was smooth and right on schedule. The crew were respectful of the property, and when an issue arose with solar conversion, they prioritised the troubleshooting immediately. They liaised with me directly throughout the process and didn’t leave until the system was fully functional and performing as expected.The battery has delivered exactly what was promised, with noticeable reductions in grid usage. Overall, Solar Battery Group proved to be a reliable company that genuinely delivers on its commitments. If you’re considering solar storage, I’d confidently recommend them. Ian – Order 292435
Difficult to complain about the service when there isn't any!! Have had an ongoing issue since October 2025 and still no resolution. Issue was the App monitoring our soalr battery system which ceased to connect. After multiple attempts to fix any possible software issues, it was decided that the issue was a hardware problem and a replacement… Read more
battery was ordered. This took over 2 months to arrange and install and afetr it was done, there was still a fault in the communication with the App but the installers left without it being resolved!!! The numerous phone calls and emails to try and resolve this have continued with the post-installation section telling me that they had to contact the manufacturer. After not hearing anything for over 2 weeks, I contacted them again and found out that the manufacturer had responded but no one from SBG bothered to update me. Now I am being told that another order has been placed and an installer will be scheduled for a visit. If the last experince is anything to go by, this could be multiple weeks delay again and I'm not confident the issue will be resolved. How this organisation continues to survive with this type of service is beyond me. Their automated phone message highlights that they are experiencing high demand for calls and reources have been increased. If they have been inccreased, its not working!!! Avoid this company at all costs to save yourself the frustration I have experienced. Simple customer service standards are obviously beyond them.
Thank you for your feedback. We are sorry to… Read more (+1 reply)
The Solar Battery Group, perspective of a qualified Tradesman. I'd like to say at the outset, my background of 50+ years is as a Tradesman (3 different trades), two of those, a Qualified Electrician and an Electrical Fitter. I have extensive experience with Solar and batteries of varying technologies. I've been dealing with the Solar Battery group… Read more
for more than 4 years. My first battery, was installed by them, subsequently upgraded to a larger capacity twice, and the second full installation was to a bigger capacity and different brand (Dec 2025). On all of those occasions the process has been smooth and trouble free. The sales team have been excellent, the technical backup guys are spot on and the installer (the same guy every time), is a great guy whose workmanship is what I would expect from a qualified Tradie, absolutely first class. I recommend if you are starting out or upgrading, talk to the Solar Battery Group, my experience with them has been nothing short of excellent. Bob (#306350)
Recent reviews
Good experience all the way through Follow even months afterwards also top class - Thanks Tilly Would be good if there was a consultant to explain VPP a bit more in depth. Show details
Order no: 313738 Mark Grace The whole process was so smooth, from the initial conversation about the battery, to the installation ( they did an amazing job) I had to leave for work and when I returned, everything was finished, the worksite was clean and all rubbish removed. 5 out of 5 stars! Show details
Decided to get a battery and it was the best decision ever. I went with Solar Battery Group and the service was excellent, the install went so smoothly and the people that did the installation were friendly, efficient and did a fantastic job. After service follow-up was also exceptional. Five stars all round. Show details
The installer was prompt and also arranged a concreter to put a pad down for the battery. Friendly and efficient. Alex also added the app on my phone.Very professional Show details
Very helpful team that helped me get the best deal for my needs. Excellent installation and whole process was very smooth from start to finish. Order number 321575 Show details
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Thank you for your feedback. We are sorry to… Read more (+1 reply)