Solar Battery Group
- solarbatterygroup.com.au
- ✓ Verified company
798 reviews · Statistics
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Reviews
Pathetic After Sales Service
No communication from Solar Battery Group, left hand does not know what right is doing.
Battery installed and was faulty, replaced and working but come home a few days ago and techs onsite about to replace the battery again. I was not aware they were attending site, no communication.
Battery now not working and advised I have to wait three weeks to have it looked at.
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The money I saved!
The installer came on time and rid the job quickly. Great comunication.
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Loving more batteries
Had a 5kw battery installed earlier this year and this week added another 10kw of batteries based upon our summer and winter usage. Solar Battery Group were again incredibly helpful in the whole process including installation. Installer Josh is a complete legend! Thank you all again, we appreciate everyone's efforts to make this so easy.
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The installation of the batteries has been great
Staff have been great very helpful installation completed with no problems
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Perfect
Great service from the installer and very efficient the gentleman couldn’t help us enough thankyou
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A perfect experience
The advise I had on the size and type of battery was perfect, the process leading to installation was perfect, the actual installation took place in very little time by a very competent installer who gave great advise on where to place the battery. The information I’m getting on performance is perfect. In short, I’m perfectly happy. Thank you Solar Battery Group.
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Installation of second battery
Installer was very polite and was on time. He was professional with the installation of our second battery and letting us know what he had done . Very happy.
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New Power
The installation went very smoothly and the benefits are already in play.
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Very good customer relations
Even though you were not able to install a new higher powered battery to replace by Goanna 2.5 Battery your Engineering Team of Marcus and Colleague did try and sort out what might be possible under the new location rules and we all decided I should stick with the system I had. I am also now connected back to the Monitoring System of my existing battery (from which I had got disconnected) with the help of Aaron Kenneth. So thank you Solar Battery Group you have been good to deal with.
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Additional Battery
Ordering was a breeze and the installer was prompt and efficient
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Backup battery put in.
Have found process of having the battery put in and work done with on problem could not be any happier.
Would and have recommended solar battery to others.
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Fast & efficient installation
Trouble free installation and great customer service from start to finish
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No longer drawing electricity from the grid!
Since installation of the 5.04kWh battery I’ve been using solar / battery-stored solar only! Not a drop of energy from the grid, and feeding in more solar than my daily connection fee. It finally looks like I’ll be getting cash back from my panels instead of paying 100s of dollars each quarter. Best decision ever, wish I’d done it sooner. Installation was easy to organise, speedy, and the app is easy to use, was well-explained and makes me happier every time I look at the graphs showing my power generation!
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great product
easy people to deal with great product the men that installed the battery and shield over it worked in the rain to get it done for us , they didn,t have to they also checked all of our solar system and fixed a few problems that the people who installed the solar had made . really good guys explained everything in laymans terms and if we didn,t know something they made sure we did before they left, can,t praise them enough. i hope the solar battery group let these guys know how good they were.
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Secure & balance the budget
Solar battery makes electricity supply affordable. The most important reason I bought it is my wife requires medication which has to be kept at very low temperature & costs near $1000.00 per injection. The Blackout protection is essential and can be guaranteed in this age of "Load Sharing". I Very highly recommend Solar Battery Group Battery with Blackout protection.
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Questions & Answers
The Solar Battery Group TV advertisment implies that Solar Battery will avoid the problem of power blackouts. We have been considering a battery add-on to our existing 3 phase solar panels, but the advantages of having backup power automatically come on during a Queensland blackout was not a feature of batteries according to electricians. We would need to have a backup generator if we wanted guaranteed continuous power during a blackout.
So is the TV ad misleading?
As long as you have power in the battery you should have power to the hose in a blackout.
When the battery runs out then there is no power.
Thanks for your answer, Solar Battery Group haven't replied to my emailed enquiry, so I was hoping they monitored this website
WOW!!!
reading about what other people are saying...
.... spending $17,000 on a battery and almost power bill neutral???
I am guessing there was $10,000 spent on solar panels too. So how long does it take to become power bill neutral when that $27,000 is factored in?
We were fed the lie over ten years ago, that a 2.5kW solar system (they didn't even know about batteries then) would mean we never have to see a power bill again....
How do those salespeople sleep at night?
Hi QLDZDR,
I have sent you a private message to discuss your issues further.
Look forward to speaking soon.
Thanks
When will I get my deposit back? I called with an enquiry about getting solar for a new home that I'm awaiting settlement on, ie really just wanted price and info on availability. Jake the Salesman told me I needed to pay a deposit to put a system on hold as they were selling fast but I've since found that I will need to get my meterbox upgraded so have decided it's out of my price range to go ahead with getting solar. I've signed nothing, filled out none of the paperwork you sent me AND called both Jake (no response, didn't answer and ignored message) and your reception (was told you'd be in touch soon) but STILL no refund! Very angry EX customer here, seems like a con to me! You're quick to take $$$ but doesn't seem so easy for you to refund the money! When will someone be in touch with me about this or who do I contact to make an official complaint?
We 10kW solar system installed in July this year. We got a letter in the mailbox stating the battery price is just under $4k. Is this correct? How much the battery can hold?
Hey Urvi. That's right - we are running that promotion on the 2.9kwh Alpha B3 battery, which is the most popular solar battery in Australia. I'd suggest chatting with one of our solar specialists so you can discuss what would be best for your home, as solar solutions aren't always a one-size-fits-all depending on your house size, number of panels, wattage, usage, number of people in the home etc.
Happy to discuss your circumstances and evaluate the best options for you,
Urvi. Give us a bell - 1300 223 224 - or flick us a message and we'll give you a ring when it suits. Cheers
10kW solar, but they only spec less than 3kW of battery??? seems like they are under specifying like the beginning of solar systems when they told us that a 1.5kW to 2.5kW was enough to reduce electricity bill to nothing
We called and left a mesage to call us back with our number but never received a call back.
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Details
About Solar Battery Group
Solar Battery Group is a solar power company that has over 30 years of industry experience, and specialises in battery storage and solar power systems. The company also sells and installs inverters, micro inverters, and Tesla Powerwalls.
They offer a range of solar battery sizes from leading brands - such as Energizer and Hive - to suit your specific household needs. The process of getting a solar battery involves Solar Battery Group analysing your electricity bills and getting to know your household needs so that they can tailor a solution for you.
Solar Battery Group is a Clean Energy Council approved solar retailer.
Points of praise:
- Most reviewers found that the panels and battery they had installed through Solar Battery Group worked as expected, and have so far helped them reduce their electricity bills.
- They also found that technicians were prompt, clean, and helpful in answering any questions that reviewers had.
- Overall, reviewers appreciated that the whole process of using Solar Battery Group was fuss-free, saying that it was a quick, painless process from their initial enquiry all the way through to installation.
| Category | Online Shops, Solar Panel Installers and Solar Retailers |
|---|---|
| Offers Free Standard Shipping | No |
| After Sales Service | Yes |
| Services Provided | Installer and Solar Product Retailer |
| Clean Energy Council Member | No |
| Clean Energy Council Recognition | Approved Retailer |
| Solar Connection Type | Grid-Connected and Hybrid |
Contact info for Solar Battery Group
- ABN: 86610972686
Extra Information
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