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Solar Edge
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DaveSydney
- 3 reviews
- 3 likes
- Verified
The absolute worst of all worlds
Solar Edge is an example of where people with horrifying levels of ineptitude attempt to make SMART products and the result is garbage. Probably the biggest thing to point out is that their support is non existent and their product goes offline at the drop of a hat - Sometimes taking solar production with it.
Probably the biggest thing to point out is that representative from NSW Sales has absolutely no clue about his line of products. On a number of occasions he has provided me with incorrect information and tends to live by the philosophy ...
Read more"If I don't know then the answer is a definite no". As early as our first conversation I was told there would be no API access, yet when I log into the portal it's the first thing I see. Furthermore his pretty arrogant with the attitude "Leave it to us professionals" but doesn't have any insights to suggest a capability above mopping floors. The other big problem is that their products lack of transparency - considering the abundant connectivity problems with connectivity between their inverters and their cloud monitoring platform this becomes an insurmountable problem with troubleshooting. All reconfiguration occurs through an app that is slow and painful to use, gives absolutely no information about the applied configuration. It won't tell you an IP address or allow you to manually configure network settings and blames everything on a "DNS error". When sniffing traffic it was clear their unit was not even trying to use DNS or attempting to connect. Of course, they don't show you the DNS server it thinks it's trying to use. Of course it relies on DHCP for all IPv4 and despite using not supporting IPv6 (according to support), its busy participating in router solicitations on the network and doesn't seem to expire global addresses correctly. Naturally, you can't set ANY of this manually! Pairing the device with your network is not a process that occurs within minutes but hours (due to not trying to connect to the cloud and only completes on cloud connectivity), this pairing needs to be repeated continually. Furthermore, their support seem to do more harm than good. Their advice is to use the latest firmware which they pushed to the device only to offline the system completely. Their support team "are not that tech savy" (to quote) and basically attempt to distract you with long lists of troubleshooting that in no way relate to your problem. Despite showing a clear evidence that the device had network connectivity and was not attempting any kind of outbound connections, they chose to ask me for pictures of components with their serials and part numbers suggesting it was a WIFI coverage issue. They also ask you to disable 5Ghz like your WIFI network exists for the sole purpose of supporting their inverters. They ask you to source a hotspot, a unicorn and a leprechaun just in the interest of wasting more of your time while they do nothing! When pressed on this, they basically said it was all being escalated to a senior engineer and could not offer any ETA on a response. They treat any operational information about their product as super secret but I suspect this is not through a concern of security, intellectual property or regulatory safety but instead a thin veil for extremely ignorant support staff. Their portal is painfully slow and full of bugs. It has endless half cocked ideas like that will only calculate revenue forward from the day you enter it a tariff and can't be entered retrospectively. Furthermore, any attempt to use their features to align with an approximate billing cycle is impossible at 90 days unless the anniversary happens to fall within the current month - basically incompatible will all Australian Energy retailers and will require continual realignment to remain even remotely useful. Their screen physical layout always seems to get the dimensions of your screen wrong and you can't drag back into focus. They have bound the scroll to both zoom and the dialogue boxes creating distraction and sea sickness when trying to query components. Their amateur use of javascript makes it impossible to copy'n'paste useful information like serial numbers into forms that demand them like their support tickets. Their labeling of the UI is vague beyond belief and despite little blue question marks placed next to many, they don't pop up or link to any information. Their support portal is horrible and doesn't allow you see all the comments you entered, only incomplete vague beyond belief comment from their support staff. Your never really sure what information is visible on a case when playing support turkey roulette. The app doesn't use the android bound keys but it's own making it difficult to recurse out of menus in apps and instead closes the app, only to greet you again with a long load time. They also push everything back onto their back of house capabilities or the installer who has privileged access. Quite often panels will stop reporting back to the inverter and will need to be re-paired with the inverter but as "just" the system owner you have no ability to do this. Unless you like speaking to your installer every couple of days, then I suggest you stay away from this over priced and over complicated garbage.1 comment
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ValeriePerth, WA
- 10 reviews
Seems reasonable product but service is extremely poor
I had a solar system installed 2 years ago. Solaire connect were the installer who told me that it could not use wifi and had to use a line into my modem. I now have to change modem and need to know how to change the system to wifi. Solaire connect ignored emails and calls. Solaredge have not replied to emails or facebook queries. I dread to think if something goes wrong with the system.
1 comment
UPDATE 31/3/21 Solaredge contacted me following this review. They arranged the installer to follow up and resolve the query. Thanks Julia.
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LeaWide Bay-Burnett, QLD
- 2 reviews
- 3 likes
Lack of technical support
I have been having problems with my battery and solaredge system for over 2 months now with little to no response to me .The twoing and throughing between solar edge and the installer is crazy. The system has worked well for 6 months and now it playing up . You can't ring solar edge they just hang up .
I do not recommend this product at all .Just monitoring this isn't fixing anything.
David
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IngolfWide Bay-Burnett, QLD
- 5 reviews
- 1 like
After many discussions and quotes they were the best - for me..
I will not buy a system from a TV ad with Allan Border as the xpert! I received a few quotes based on a photo of our roof. Nobody asked about access and in our case a east-west installation - if there are trees shading some areas. One installer had a look and no - not possible 20 degrees roof - too dangerous. Another installer made a quote on site - which went up by over $1000 next day - no details given what I get. And then came Jason from Solargain > professional, friendly and even knew what he was talking about. Solaredge has also optimisers...
Read more to add to every panel- every panel has a address and is monitored and accessible via WiFi - and it works. Explained what PERC and half cut panels are and had a price for me within hours >6.6 kW , Jinko panels, solar edge inverter and optimisers -installed $5790 to be paid by us! All installed in a day and running. Monitoring works fine - every string and panel can be accessed and there is also a phone app. This was money saved for a cruise. Does not earn money on the bank - but sitting on the roof it will make +- $100 a month -- good enough interest for me -- and a cooler roof is a bonus! Think and research before you buy I am happy to answer questions
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ChrisSydney, NSW
- 2 reviews
- 2 likes
Great Customer Support experience
I’m very pleased with the support provided by the SolarEdge technical support team. The Customer Service representative went above and beyond and provided on-call instruction to fix an error in the installation of my Energy Meter Modbus device.
Jono_6955Sydney
- 8 reviews
- 11 likes
Overpriced garbage, REALLY bad after sales service
I have installed multiple solar arrays on multiple properties that I own. I have always used SMA inverters and have never had an issue with SMA. The installer has been banging on that SMA are old technology. I took the dive and stumped up for the more expensive Solaredge inverter on my latest installation. What a piece of garbage. This inverter has continually thrown up error codes and the engineers at Solaredge have tried to blame it on the installers. The engineers have called out the installers to prove their installation is to specification...
Read more and when it is discovered that the installation is within specification a series of unnecessary delays have ensued. It has blown a fan unit and there is a control board issue that the Solaredge engineers have agreed to replace but have failed to arrange a time. They have the part but now want the installers to be on site for the replacement. The Solaredge field engineer is capable of replacing a board unit by himself. I am uncertain what the need is for the installer to be onsite is when the field engineer is the individual who needs to replace the board. I understand that Solaredge have a reputation for good after sales service. This has not been my experience. Guys stick with SMA it won't let you down.Need better quotes & high quality solar panels?
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SpursfanSydney, NSW
Absolutely love my SolarEdge!
System has been installed for over 6 months. No issues to report. No shade on our roof but since we went for a super premium LG Neon R Black module, we wanted to be able to monitor the performance of every panel over the life of the system.
Also, I can see in real time if I can turn on my AC, or what devices I can run etc.
I've recently had my electrician install some of the Home Automation devices and love being able to automate my AC, underfloor heating and towel rail. My system will turn these on when there is enough excess sugar being generated.
I have a Backup inverter ready to add a battery ( and some more PV) once the SolarEdge battery is released.
Chuffed to bits with the investment!
Ash D.Southern and Hills, SA
Solar Edge Monitoring (Lack of)
In early July we learned from our energy retailer that the solar installation at our café had not generated any electricity for some 6 weeks. Logging into the Solar Edge Monitoring Program confirmed this.
We are still trying to understand not only why the solar was not operating (apparently a passer by had sufficient knowledge to fiddle with a red toggle switch) but also why we had not received any notification in 6 weeks that something was wrong. We visually inspect the inverter each and every day to ensure it is switched on – we had no idea...
Read more that it had not been operational all this time. Surely that is the whole point of the Monitoring Program? Seems like we are expected to log in every day to ensure it is working! We have a solar system at home and any faults are automatically and repeatedly notified to us via email. If the problem continues for more than 24 hours, the solar company who installed it for us 5 years ago calls us and alerts us to the fact that something is wrong. Despite the system at the café being a substantially greater investment, we received no such alerts. We’ve found no way of setting up such alerts via their monitoring program. Can't say I'm overly impressed with the overall Solar Edge product or the service they offer.
H DaveyCentral Queensland, QLD
I love my Solaredge!
We chose Solaredge as the optimised panels were the best choice for the shading on our roof. The local company we went with are Solaredge experts and explained why they would best suit our situation. I cannot express enough how happy we have been with our installation and the solar generation it has created. The power exported alone has drastically cut our electricity bill and the battery option has bought it down to almost nothing. The monitoring app is a wonderful way to see how we are using our power and we have changed our habbits to suit. I would and have highly recommeded Solaredge as the number one choice in solar systems!
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Carl B.South East Queensland, QLD
- Verified
My new solar edge Install
I had the Solar Edge panels etc. installed recently. The installers arrived on time and completed a no fuss installation the same day .They were very professional and left no rubbish behind.
The units are working great and have made a huge difference to my power account.
My future plan is to maybe update and have a battery storage system installed.
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Dave H.South East Queensland, QLD
Loving how my Solaredge System works
Installed a Solaredge Storedge battery inverter ( ready for a battery and backup ) with some of their home automation products to run my pool, lights and AC unit. Love how simple it is use, easy to read monitoring app. Also love that I can see all my panels are working properly. Great investment
Green GraceCentral Queensland, QLD
Best products on the market.
I went with the best solar company in Mackay Qld., they are Solaredge experts.
They delivered on the best quality products, Solaredge of course, back up battery & monitoring, wow, super impressed.
Backed up by local service, you can't go wrong.
If you want the Rolls Royce of solar, then solaredge is the best value, nothing comes close to it.
Highly recommended.
Need better quotes & high quality solar panels?
Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.
Calvin P.Central Queensland, QLD
Love SolarEdge!
The process was very easy. From start to finish. The company we used was local and have partnered with SolarEdge so we were very confident in the decision to install.
SE are most progressive solar company
Energy Partners have been using solaredge since we started. Reason being, the full transparency it gives our clients. No one can hide behind the product. If panel bypass diodes have failed, or inverter is not working, has not been installed correctly, customer is using more electricity everyone can see it. It is a product that gives the customer total peace of mind that what they have paid for is working correctly.
The best part is all the new products coming from solaredge EV charging, Batteries, home automation.
Excellent performance with added safety
We went with Solaredge for the added safety their optimised systems have and have not been disappointed. Excellent production and performance, have not had any issues. Our local installers are Solaredge experts an did an excellent job. We check our monitoring each night on mySolaredge app and it gives us a great insight into how much we've saved and where we can change habits to save even more. Highly recommended!
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KonNorth Queensland, QLD
- 2 reviews
High End product - But ensure you get an expert to install
This product is at the very high end of the solar industry and packed with features. Make sure your installer is an expert and backs their workmanship. There is a little more work in setting these up but well worth it in the long run.
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Brett A.South East Queensland, QLD
Fantastic product no issues with install
We have installed many Solar Edge systems and have found the process very easy. After completing the initial training we are very happy and confident in the system. When we do have warranty claims (like with all the inverter manufacturers we use) we have found the process quick and easy. Solar Edge is our go to inverter
Eddie S.South East Queensland, QLD
Solid Product.
Great monitoring platform. Excellent performance and versatility in installation. The long term warranty and track record from this company gives great piece of mind when thinking of the future. Can't wait to use more if the smart home features Soo.
Need better quotes & high quality solar panels?
Work with a top rated Solar Provider - Ever Power Solar. Click or call on 1800 383 776 for the best price and the fastest possible installation.
Dmac
- 5 reviews
- 5 likes
After sales service difficult
Single phase inverter with HD-Wave technology non display. We had this inverter installed with our system. We are very happy with the performance so were disappointed with the process when we changed our home wifi network. This required a call to the installer as we discovered as a system owner you do not have access to Setapp. Our inverter was installed in August 2019 and our wifi changed in March 2020. Following instructions from SolarEdge to use the app “MySolarEdge” we discovered that the firmware required updating - New firmware was relea...
Read moresed in Oct/Nov 2019. System owners cannot do this. The only way to do a firmware update is through Setapp and to do this you have to call your installer who will charge you. Solar Edge have not yet responded to my request that they update MySolarEdge app to be able to perform this function. Patience is required when attempting to contact SolarEdge.
ADSL4Q989Perth, WA
- 4 reviews
- 1 like
I have never seen a company that treats their customers so badly !!!
I don't understand how a company continues to keep a management board so ineffective! The products are of good quality however it is absolutely impossible to have any support or advice after the sale.
Questions & Answers
Bob Hardcastleasked
We have a Solar Edge inverter in our system, I would like some info and price for a back-up box.
Bob Hardcastle.
[Contact Details Removed]
1 answer
Why are you not asking an installer?? Nobody can answer your question ---what is a back up box??
Allen R.asked
Hi,
We are looking at installing either SolarEdge System with Optimizers or Enphase Micro Inverter system as we have shading issues from trees of neighbors . Approximately 6.3 kW system due to available roof area. My question is what are your true thoughts about SolarEdge products and their warranty / customer support against Enphase products etc etc ?
3 answers
I’d like to know too! I have shading issues and a neighbour recommended (not the solar provider) that I consider Solaredge. The provider has said it will be worth it, assuming I live in the property for 5+ years. I plan to ... but not sure the extra $2k is worth it?
I personally now feel that if the shading is being caused by your neighbors trees , which are out of your control, then solar is not your best investment. If your paying a premium price for the current most effective product against shading , and your system efficiency is only 75% based upon shading at this time then its a longer pay back period. Also as the system ages, the efficiency percentages drop further, and that is calculated on everything being perfect. Shading is not a friend of solar as we know , and can also lead to problems to panel damage based on resistance / voltage issues in the strings. I am sorry to say that in our case , that shading at our home, based upon trees of our neighbor's and having no control over rectifying the situation, has led us to believe Solar is not a viable preposition nor investment.
I chose REC panels and SolarEdge after extensive research of the SolarQuotes blog. In winter I knew there would be some shading and the optimisers have done their job. Only installed for a short time at present but it was winter/spring in Sydney so occasionally warm days and mixed bag other times. Very happy with performance, it is producing what my (experienced) installer predicted.
Jacobasked
My 2 year old Solaredge is not generating any power. PAC showed 0.0 also it says battery internal fault. Customer service very bad. Send emails no reply
2 answers
Jacob, can you call me on 0417753468 and I will attempt to help you
Who do I contact if my system is not performing as expected?
You should contact your solar installer for all performance-related inquiries
Details
| Category | Solar Panel Installers and Solar Retailers |
|---|---|
| After Sales Service | Yes |
| Solar Connection Type | Grid-Connected |
| Services Provided | Installer and Solar Product Retailer |
| Clean Energy Council Recognition | Member |
| Solar Connection Type | Grid-Connected |
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Dave
Update: Heard from Solar Edge but issues are still outstanding. Open case has been quiet for 3 days now.