Solar Edge
Verified175 reviews
Receive up to 3 quotes with ProductReview.com.au
The inverter and micro inverters work well. Its the login to the app on the iphone which is absolutely lousy. It does not accept my password which I know is correct as I can login on my computer. Trying to change the password has proved impossible. Solaredge advises it will send your email a code but then no email arrives with the code. It… Read more
doesn't matter how many times you try, it simply does not work. So, there's no access to the app to check on how the system is going. It is extremely hard to talk to anyone at Solaredge so the problem remains unresolved. Completing their online support contact form takes an inordinate amount of time and asks for what appears to be totally irrelevant information. It seems designed to dissuade users from lodging issues. Do better Solaredge.
Installed their product 2 years ago. First 6 months worked well. Last 18 months nothing but recurring problems. Their customer service is very bad. I am still waiting for a response from their customer care team from an email I sent them over 10 days ago. Getting hold of a human to talk to is almost impossible. When you get hold of one they refer… Read more
you to the customer care email address. Only problem is I don’t think there is anyone there checking the emails!!! Very frustrated. Think long and hard about using their products based on my experience.
Reviews with attachments
Very happy with Solaredge. We had a slight issue with the inverter shutting itself off during the day and then us drawing power from the grid but all it needed was a firmware update which they can check remotely if you are hooked up to wifi. Thank you for your help Stirling. Absolute legend. We are drawing almost nothing from the grid. We have a 14.5kw battery system and 6.6kw Solar. Show details
Welcome to your Solar Edge support experience! Expect your in-warranty device to be offline for months at a time, whilst you get handled by an incompetent support team, that tell you're you're their "highest priority", yet a simple stock check takes them 4 weeks to complete, with another 2 weeks to send a replacement invertor. I'm still waiting… Read more
for mine after 2 months. This is costing me money and my sanity!!!
I'll never buy Solar Edge products again!
I foolishly selected 2 SolarEdge Invertors for my duplex, and both have proven to be faulty now.
Receive up to 3 quotes with ProductReview.com.au
EDIT 15/08/2025: Wow. Now two DC optimisers have failed (P505). Again, these are about 5 years old and come with a 25 year warranty. The first one died about a month ago and finally got a replacement. A day after the replacement arrived a second one has died. My installer is going to replace them but how long before other parts start to die? I was… Read more
going to get a SolarEdge battery but not anymore.
Original Post: Purchased Solar Edge inverter with DC optimisers. Five years after installation the inverter dies and it came with a 12 year warranty. System no longer producing. I contact my solar installer company who escalates to Solar Edge. Five weeks later Solar Edge have approved my warranty claim but solar installer has not received replacement inverter. Thankfully, my solar installer is going to give me a "loner" inverter to get my system back up, which will mean six weeks without a system producing. A huge thank you to my solar installer for giving me this loner inverter.
I had the option of going Enphase but chose Solar Edge because of the good warranty and high quality parts, or so I thought. My system is approx 8.47kw with LG panels and as I am based in Tasmania I paid top dollar for what I thought was high quality system from a high quality company, Solar Edge. I was warned by others not to go with Solar Edge and was told to go with Enphase microinverters. I understand "sh~t" happens and this could happen with any company but it has been the absolutely terrible communication from Solar Edge.
Now I wonder how long I'll wait next time if and when something breaks. If anyone asks me on my thoughts I will tell them that Solar Edge do honour warranty claims but be prepared for slow/poor communication and a long time getting replacement parts.
Unreliable equalizers – After owning my solar system for several years, I had to have several equalizers replaced. Several years ago I got a plugin hybrid car and added two 400 watt solar panels to charge it. It looks like I have the same problem with the equalizers and it only got worse when the two new panels were added. The dealer reluctantly came out and checked… Read more
the voltage on the equalizers and said that there wasn’t any problem. The problem they said that there were shadows. There was only one small shadow on one panel and they would not come out later in the day when there were no shadows. By the way, it was other panels that had reduced output. When I contacted Solar Edge all they did was send me a link to shadows on the panels. That dealer is now out of business. Yes, when the panels were added the output increased but not every month. Time has shown that in February and March the output is the same as before the new panels were added. In January there is only a small increase. I guess the equalizers don’t work when the days are short, the temperature is low or the sun is low in the sky. Also note that the output could be higher in the spring and summer if the inverter wasn’t saturated and limiting the output.
Positive experience – This is our second Solar (& Solaredge) installation in 4 years. We have been very satisfied with both systems. The second system includes a Solaredge battery. There was some initial occasional interruption associate with 'firmware' updates in one part not communicating with another however Solaredge support have been very responsive and resolved this quickly. Show details
Latest follow-ups
I was initially happy with my Solaredge inverter, but since I had a battery added it has been unreliable. A major purpose of the battery is as a backup when the grid goes down, but when running in backup mode it has dropped out 3 times, leaving me… Read more
with no power. Also, the app often won't connect, or gives me incorrect consumption info, which makes it hard to manage consumption. I've logged these issues, but have never received an explanation from Solar Edge
Follow-up · We still have no idea what caused the dropouts. The outages lasted until the grid connection was restored. I did receive a request (via Trustpilot) from Solaredge to provide my contact details regarding this issue. I provided my email and phone number as they requested - and I've never heard back from them.
Hi, Michelle here from the SolarEdge Customer Care… Read more
The system forgets my log in details weekly. Its not me! I know its correct. But am forced to update my password so often, its incredibly annoying. When it works, its pretty good but I have heard lacking in many features found on other systems. So I'm about to upgrade my solar system but will find more reliable software. Show details
Follow-up · The system remains unable to remember my password. I change it, it accepts the new one, and then immediately tells me that new password is invalid. I'm still unable to access my account.
I got my inverter in mid 2020 and it's been fantastic. The reason I'm now writing a review is because of a recent customer service experience. At the end of last year there was a massive storm, with lightning strikes close to my home. The car… Read more
charger stopped working properly (also solar edge and it turned out the problem was actually the inverter). Quite naturally I planned to claim this on insurance, and made initial enquiries along those lines. Solar Edge decided that despite the scorched mother board, they couldn't prove it was the storm and have just sent out a replacement inverter which is currently being installed. The customer service and support via the installation company has been absolutely excellent and they have made this a very smooth process.
Follow-up · So, a quick follow up from the questions asked. The charger is about to get replaced (waiting for that), they thought the problem was the inverter, so that's been replaced. Once that was replaced, we discovered the problem still existed, so I'm just waiting for the charger to be available, which shouldn't be too much longer now. If I remember,… Read more
Recent reviews
My experience with SolarEdge was a real roller coaster. On one hand, their initial response was lightning fast—I reported my 4-year-old inverter faulty in late February and had a replacement unit sitting in my garage within 5 days. I thought "Wow, that’s great service!" However, that’s where the "speed" ended. Even though I had the part, I had to… Read more
wait a full month just for a technician to be available. To make matters worse, on the morning of my appointment—after I had already taken a day off work to be home—I got a call saying it was cancelled because the technician was sick.
I later found out they only have one technician covering the whole of Adelaide. While I totally understand people get sick (and I don't blame the staff at all), it’s pretty disappointing that a big company has no backup plan. It took nearly two months to get my solar system back up and running.
On a positive note, the technician who finally came out was fantastic. Even though he was still coughing and clearly not 100% recovered, he was super professional and did a great job. Also, just a heads-up for others: the warranty doesn't "restart" with the new unit; it just carries on from your original purchase date.
Great hardware and staff, but the company really needs to hire more people in SA so customers aren't left in the dark for months.
Upgrading my system and solaredge has been a nightmare. My installer who installer solaredge as a premium option doesnt even do them anymore because they have been horrible to deal with and is now stripping out the SE systems for better cheaper systems that dont the all the connectivity and system issues that have arisen Show details
Find out how Solar Edge compares to other Solar Panel Installers
Know better, choose better.
Our SolarEdge Inverter was installed April 2023, failed in October 2024, thankfully still under warranty, so got a new SolarEdge Inverter, albeit 5-6wks without production while waiting, which has lasted just under 18mths to fail again! See how long this takes to correct & whether its still under warranty!
Hi, Michelle here from the SolarEdge Customer Care… Read more
I had a warranty issue with the inverter which was about 3 years old. It took them 4.5 months to have it replaced. Initially sent to the wrong address, then closed for a month of stocktake (thrice extended), then an error with finding one, then an error with the paperwork before it was sent back to the installer to do anything. Twitter 20 calls… Read more
and 15 emails at my initiation for them to finally sort the situation out. There was no proactive management of the case, despite them acknowledging the significant delays taken. My system was down between 2 October and 22 February, the most productive months. I was then offered $260 in compensation. Honestly, if I could give a rating of zero I would. A complete shambles and considerable frustration thro the whole thing. Run from these guys as fast as you can. Appalling
0 production
Have 2 x 5kW inverters installed 5 years ago. First one died after 4 years, second after 5. Original installer isn't interested in changing the second one so SolarEdge have told me to sort it out myself with no clear guidelines on who is going to pay. The monitoring app knew the inverter had failed both times but didn't tell me - I had to notice that solar production was down (which I initially thought was because it was overcast for weeks)
Hi Peter, Michelle here from the SolarEdge Customer… Read more
6 months and nothing Our Solar Edge inverter stopped working. It is under warranty but Solar Edge still have not replaced it. We now pay for power, but if our inverter was working we would be supplied by our battery storage. Solar Edge are difficult to contact and ignore calls only very occasionally do you get them to answer. When can you replace our inverter Solar Edge? Show details
Hi Lee, Michelle here from the SolarEdge Customer Care… Read more (+1 reply)
UPDATE EDIT TO POST After submitting the 1st review, I was contacted by Solar edge who apologised for the inconvenience of the poor function of the invertor. On their instructions, I had to reconnect it to my wifi so they could see if it was a problem they could fix remotely, or else they were going to send a technician out. Within a few hours the… Read more · 1
invertor was working again. So I've updated my review and given them 4 stars for helping me so promptly. Thank you Solar edge. 1st solar edge invertor lasted a couple of years. Replaced with updated version. This one failed after a few months. 3rd invertor installed Sept 5th. Now this one is no longer working. The app is supposed to give information regarding the running of the unit, however after installment of the latest model, this no longer works. I'm registered with PowerPal which gives me actual electricity usage in real time and proves the unit is faulty. The cost of electricity has doubled since the failure of the unit, and having to wait 3 weeks plus for replacement is very poor. Fortunately the warranty protects me from extra cost at present
I was one of the first SolarEdge customers in Australia, installing my system back in 2014. I chose SolarEdge because it was marketed as a premium solution, and I paid significantly more than other systems available at the time. I also paid my Queensland installer for the 25-year extended warranty uplift during installation. Unfortunately, that… Read more
installer has since gone out of business, and SolarEdge has refused to honour the extended warranty leaving me with only the standard coverage, which expires in less than 12 months. Despite being a loyal early adopter and someone who recommended SolarEdge to many others, I now feel completely abandoned by the company.
To make matters worse, one of my inverter strings failed over 12 months ago, and the SolarEdge monitoring portal provided no alert or notification. When the system was first released, customers could access an “Alerts” tab in the monitoring portal to track issues, but that feature has since been removed. Without it and with my installer gone I had no way of knowing my system wasn’t functioning properly. This has cost me significantly with higher power bills. To make matters worse, I have a new company who wants to charge me $500 to monitor the system for me !
After years of supporting this brand, I’m now seriously considering removing the entire system and switching to another vendor. My experience shows that SolarEdge does not value or respect long-term customers, nor do they stand by the commitments made when their products were first introduced.
My advice: stay away from SolarEdge. They may have cutting-edge marketing, but their customer support and warranty practices are anything but.
A few months in and riddled with technical issues. Tried support but cannot get past their bot, with the issue being on their end. Stay away if you have other options. Show details
Hi Grass, Michelle here from the SolarEdge Customer… Read more
Good first impressions, long term disappointment. Have been all in on Solar Edge - originally a decent 12kw system with 8.5kw inverter; upgraded to 10kw battery and 10kw inverter. That was a mistake. One optimiser has never registered, but it's a… Read more
2 storey house so I can't just check it.
The battery is terrible / randomly turns off, so we are forced to use the grid despite being full. At the moment, the battery is online about 25% of the time - so effectively the battery only offers 25% usable capactiy. Who knows if it'll even provide the grid backup we need, or whether it'll randomly turn off 75% of the time and leave us without battery backup we paid for?! It worked fine for a few months, now it's not working. Not sure if buggy firmware, or the battery is about to fail.
Monitoring is entirely useless / it’s inaccurate and has no resemblance to what the utility provider shows. This happens only when the battery is fully charged. When the battery is charging it's accurate, but once charged, the system massively over-reads our house's usage. That was a fun time discovering that - frantically turning off every circuit-breaker in the house, panicked that something was about to catch fire due to our house usage surging to about 5 times our usual baseload usage.
And when you contact support, they say ‘it’s performing as expected’ (typical), or 'we're about to push out a fix' (which has never come).
I wish I’d never bought this system. Avoid.
Follow-up · The battery issues started a few months after install. Initially we loved it, but the battery is becoming more and more unreliable. It's now down to being active for 20% of the time. I tried a test by disconnecting the grid to see if perhaps running solely off battery would work - the power went out twice in an hour. Effectively we've dropped $10k… Read more
Hi Jay, Michelle here from the SolarEdge Customer Care… Read more
I think solaredge has some special deal with installers to make them push for this product. At our installer's insistence we've had a solaredge system (solar + EV charger) installed on our hose and regretted it every day since. We've had two inverters break, and the EV charger only works about 50% of the time. Various things break with the EV… Read more
charger - won't do solar-only mode, and often won't charge at all - just shows a red ring of death. When something goes wrong with solaredge, you're totally at the mercy of your installer - it's totally impossible to get ahold of anyone at solaredge for support. Their 10 year warranty might as well be written on toilet paper as much as they care about that. Save yourself the pain, and go with a different brand.
Hi Naks, Michelle here from the SolarEdge Customer… Read more
Find out how Solar Edge compares to other Solar Panel Installers
Know better, choose better.
Customer service for home owners ABSOLUTELY NON EXISTANT. Inverter broke at only 4 years old. I spent MONTHS trying to contact solar edge to change ownership of the solar on my new house. During this time our Inverter broke and I unknowingly gained 4 months of electricity bills without solar. Solar edge is completely unable to be contacted by… Read more
home owners. They have an AI help chat which can end in dead ends with no help to progress the conversation to a human representative. Their phone number has no options for home owners and even if you select installer options it goes to a call centre overseas where you can't hear or understand the representative properly. Their email address gets absolutely no response. THIS COMPANY IS A JOKE DO NOT GO WITH THEM.
When I was researching for a new Solar System I discovered that this company is Israeli owned and therefore decided to boycott them. Attached link gives more reasons why they are not even an environmentally sound choice. https://redflag.org.au/article/solaredge-israels-dirty-green-energy-company?fbclid=IwY2xjawFzPTdleHRuA2FlbQIxMQABHQ958G-GLavKmI_2bhhXMdhbi8GUTOG2gDMSxNvDjYgg7Wk1hSUGvVMVFg_aem_GFbT9BqqBGIeo9MyFHXZ-Q
I have solar edge panels and inverter . Over 8 yrs 2 solar edge 5kw inverter had failed and am waiting on the 3rd one . Long wait everytime it had to be replaced . Panels are ok no issues so far .i would not recommend solar edge products specially inverter . Show details
Our solar edge system installed by Neutral electric in Launceston. I have tried repeatedly to contact Mr Davis from Neutral who seems to ignore all emails and messages. even the electrical contactor who employed Neutral has been apparently unable to get a response. Show details
Follow-up · There has been no further change to the status or response from Neutral Lectric (or Solar Edge for that matter) and I was forced to order my battery system through another company after getting quotes from three companies. The batteries I will purchase are Franklin.
We installed a system in 2017 with assurances about its longevity. Worked perfectly until last year 2025 when it began playing up (switching off by itself). Supports idea of a closed case is when they send you a email saying either ‘not our fault’ or ‘not our responsibility’. We pay a sparky lots of money to ‘repair’ because support take so… Read more
long to assist them (they are on the phone for hours - we pay) These people want to sell you things but dont want to support it. Buy elsewhere. Make dire your system is ‘generic’ or you will stuck purchasing proprietary repairs and charged accordingly.
Solar Edge customer support is so bad that I had to hire an attorney to start an investigation. If you are experiencing getting support please let me know as I would like to start a class action lawsuit against Solar Edge Show details
SolarEdge battery comes with 10 year warranty. Battery broke down after 2 years. While SolarEdge agreed to replace they did not and dont respond to follow ups- everything by Chatbot on website. My installer had no luck with them either despite giving them lots of business. Am having to take legal proceedings against them.
I have a SolarEdge inverter + battery + EV charger. All SolarEdge. I thought let's get them all from the same people and everything will work wonderfully. But almost 2 months in, I can't get the simple task of changing the battery behaviour to Manual mode or Time of Use mode. The support staff on WhatsApp are telling me the grid is controlling the… Read more
battery behaviour when clearly that's not true as I contacted both the grid (United Energy) and the electricity retailer (PowerShop) who confirmed they do not touch the SolarEdge app nor can they change the settings on the battery. I cannot in good conscience recommend this company to anyone. The promotional material promises features that they simply don't have. The staff has no idea and can't help customers but the company will happily keep promoting their products and battery features that can't be used?? It's time customers find out before they make the same mistake as me. In the last 2 months I've contacted the company so many times without any satisfactory outcomes, the last time was yesterday with case reference number 5745414. I'm not holding my breath.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Receive up to 3 quotes with ProductReview.com.au
Hi Glen, Michelle here from the SolarEdge Customer… Read more