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Solarlink Australia

Solarlink Australia

3.4 from 18 reviews · View Statistics

Reviews

3.4

18 reviews
4
(0)
3
(0)
2
(0)
  • Value for Money
    4.2 (13)
  • Product Quality
    4.5 (12)
  • Return Claim MadeYes (1) · No (12)
  • Customer Service
    3.9 (14)
  • Warranty Claim MadeYes (2) · No (11)
  • Purchase PriceA$5,166.67
  • Timeliness
    5.0 (7)
  • Job Satisfaction
    5.0 (6)
  • Rates and Fees
    4.8 (6)
  • Installation
    3.8 (14)
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Mark - Bentleigh East

Mark - Bentleigh EastGreater Melbourne (Metropolitan), VIC

Sunsational

published

The Solar Link Team looked after us from the first moment we contacted them. We are now reaping the benefits from the system being installed, and we look forward to our quarterly bills arriving to see how much we have saved and contributed back to the grid. I would certainly recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Destined F.

Destined F.Greater Melbourne (Outer), VIC

Thankyou Solarlink

published

After shopping around for a solar solution that suited my family needed Adam was always only to glad to help with any questions I had, to put my mind at ease. I was waiting for the hard sell each time I asked an annoying questions but he never put pressure on me to buy hence why I chose Solarlink. Given that the Installers were contractors they did a thorough job with no hassles and now I'm saving so much money on my bills being forced to work from home my family and I can not be any happier. Thankyou for your patience professionalissm and service.

Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedLG
Warranty Claim MadeNo
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Don't use this company

published

I don't normally write reviews but my experience with Solarlink has changed that. They are hopeless. Once you pay a deposit they don't want to know. Installation dates are not kept. Then you get contracted installers who wonder if they will be paid. Problem is Solarlink don't do site inspections so pure luck if you get appropriate system.
This company is really hopeless, so do yourself a favour and move along if you value peace and serenity.

Incentivised ReviewNo
1 comment
Solarlink Australia
Adam D.Solarlink Australia

Patently false. Please disclose who you are. There is no record of any complaints or delays associated with an 'Ashleigh'. We have completed thousands of installations over 10 years and never had reason to withhold payments to our electricians.

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Nish S

Nish SGreater Melbourne (Metropolitan), VIC

Superior solar experience

published

All aspects in terms of service and installation were handled professionally by Adam and the team with the final product offered using very good quality panels and inverters that have stood the test of time!
Trustworthy and deliver on what they say, highly recommended for any one looking for peace of mind and ongoing value in terms of saving money and helping the environment through this well established reputable aussie based solar company.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified customer

Amazing - a trust worthy company to deal with that will not let you down!

published

We were really happy with Solarlink installation of 6Kw system at our home. The workmanship was top notch and all done in a day. I was very impressed with the quality of the electrical installation and the explanation given on operation on the system. I now know that every day I am not only saving $$ on electricity, I am contributing in a meaningful way to a lower carbon footprint.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel Purchased24 x 250W InfiSolar
Warranty Claim MadeNo
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Michael B

Michael BGreater Melbourne (Metropolitan), VIC

Absolute amazing service and product. Saving a heap of money

published

I used solar link to get a 6.5 kw system installed and I must say Adam and his team were fantastic from start to finish. We are saving hundreds. We saving heaps.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo
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Fantastic Experience

published

We recently had our solar installed by Solar Link Australia. We opted to install a 6.6Kw System. From the initial discussion on the phone right through to the installation and grid connection, Solar Link made it super easy. They did everything for us and kept us informed all along the way. After both the Federal Govt subsidy and the State Govt rebate & loan were applied, the system will pay for itself in only 2 years. We are wrapped with the service received. We should have done this years ago!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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greatGatsby

greatGatsbyCentral Highlands and Goldfields, VIC

Deal with the Experts

published

The guys at Solar Link Australia are outstanding. They provided me with multiple options and advised on the technical differences between the various makes and models. No other company I spoke with was able to provide advice, the rest were just pushy sales companies. The installation team was also outstanding. The installation was fitted within the day and the team took all necessary safety precautions. The job was neat and tidy and they cleaned up afterwards. I couldn't recommend them highly enough.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
System Size6.6 KW
Panel PurchasedEGING 390W
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Comfortable process throughout

published

We elected to proceed with Solar Link after receiving six other quotes. The research certainly paid off.
The products supplied were as contracted and the workmanship was exemplary. Thank you Solar Link for a great experience & a job well done!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Installation
Incentivised ReviewNo
See all answers
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  • Verified customer

Terrible

published

Delayed instal, bad communication system not designed properly, no site visit to design, charged over quote and wants more to connect to grid.
Owner unhelpful and unconcerned.
Please consider carefully before dealing with Solarlink

Incentivised ReviewNo
2 comments
Solarlink Australia
Adam D.Solarlink Australia
Unhappy
Unhappy

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Veronica B

Veronica BGreater Melbourne (Outer), VIC

  • 2 reviews

Nightmare to deal with! Do not recommend!

published

I rarely leave reviews, particularly negative ones but our experience with SolarLink has prompted me. We experienced constant delays for the installation with vague excuses and promises that someone would be in touch. As we wouldn't hear anything for another week or two we would contact and again be given vague promises. This went on for months. My partner would call and could never get through. He blocked his phone number and finally his call got through. We finally got the panels installed after many months only to find out that process still wasn't complete (CT meter wasn't installed) and I'm back to square one trying to communicate with them.

Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Mark Spicer

Mark SpicerGreater Melbourne (Inner), VIC

Quality Service.

published

Solarlink Australia provided us with a professional & knowledgeable installation service and answered all our questions about which panel & inverter product would be most suitable and efficient for our daily energy usage.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedEging
Warranty Claim MadeNo
Purchase PriceA$4,000.00
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Awful customer service - stay away from this company and their inept management.

published
Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.7 KW
Panel PurchasedEging PV
Warranty Claim MadeNo
Purchase PriceA$6,000.00
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4 comments
Solarlink Australia
Adam D.Solarlink Australia
Simon
Simon
Solarlink Australia
Adam D.Solarlink Australia

Simon - As your full name and contact details have not been disclosed, there has been no imposition on your privacy. Solar Link stand 100% by its comments.

Dion

Dion

  • 2 reviews
  • 3 likes

Disgustingly poor. Do not do business with these con artists

published

Had solar installed for 16+ months. Still not working correctly. They falsified a safety certificate. Solar panels still not working correctly. They won’t return any emails. [name removed] himself (manager) is childish by hanging up and not returning phone calls. They collect their money and run. do not use solar link Australia. Poor, incompetent and refuse to fix any problems what so ever.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeYes
System Size6.6 KW
Warranty Claim MadeYes
Purchase PriceA$5,500.00
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4 comments
Solarlink Australia
Adam D.Solarlink Australia
Dion
Dion
Solarlink Australia
Adam D.Solarlink Australia
Ava

AvaWide Bay-Burnett, QLD

Four months later and still not connected.

published
Value for Money
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
See all answers
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Second Time round

published

This is the second time I have used Solar Link to provide Solar Panel Systems to my property.On each occasion, the service provided was exception and the installations undertaken went smoothly. I also found that installations were very competitive with other providers.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Peter J

Peter JSouth East Queensland, QLD

Excellent company to deal with

published

Salesperson was extremely helpful and installation followed within a 4 week time-frame as advised. Installers were very thorough and careful on roof & completed the job within a day. The whole process was simple for me. Thank you Solar Link Australia, I am very happy with it all. God Bless.

Value for Money
Product Quality
Customer Service
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Peter D.

Peter D.Wide Bay-Burnett, QLD

  • 2 reviews
  • 1 like

Extremely Disappointed

published

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid

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