??!
1 photo
Solar Miner
4.7 from 202 reviews

Reviews

4.7

202 reviews
5
(163)
4
(28)
3
(1)
2
(1)
1
(9)
  • Value for Money
    4.7 (152)
  • Product Quality
    4.7 (145)
  • Return Claim MadeYes (2) · No (139)
  • Customer Service
    4.7 (161)
  • Warranty Claim MadeYes (9) · No (126)
  • Purchase PriceA$4,130.16 (45)
  • Installation
    4.8 (136)
Previous
Next

Very attentive customer service from James

published

The Rebate application process was a bit of a trial for the VIC Govt, but Solar Miner took care of the paperwork for the Federal rebate. The installation was completed quickly once the rebate was approved. System is not yet live.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$2,700.00
See all answers
Emanuele

Emanuele

  • 2 reviews

Great service

published

I contacted Solar Miner trying to find a better quote than the one I had. The process was very smooth by email and phone. I got the Trina panels and the Growatt inverter I wanted at a lower quote than competitors. The installers were excellent. Waiting for final approval. Thank you!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina 330W
System Size6.6 KW
Purchase PriceA$5,179.00
See all answers
Heather

Heather

  • 2 reviews

SOLAR system installation.

published

The whole process from our first contact with this company to the final installation of the system was handled very capably by Austin looking forward to approval and saving lots of money I would recommend Solar Miner to anyone wanting a great solar installation deal

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Solar Retailers

Find out how Solar Miner compares to other Solar Retailers

Know better, choose better.

Compare all

Exceptional Team

published

I had a great experience with Solar Miner who installed my system a couple of days ago. From quotation to technical explanation Austin did an exceptional assistance and always very helpful on all of my inquiries. The installer guys also impressed me when they come on-time and the team was nice, efficient and happy to answer my questions. Things gets even better after the inspection, when the inspector told me that the installation was done really good and clean.
Thanks again Solar Miner Team.
-Rustan

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Trina Solar Panel and Fronius Inverter
System Size6.6 KW
See all answers

Happy customer

published

The whole process was via phone but Austin was very good and understanding, he was very helpful and also the team that installing solar was very nice. Thank you all!

Customer Service
Value for Money
Product Quality

Excellent service Austin & the team

published

Austin was so helpful. He gave us useful informations that we needed. Excellent service. Love the panel installation process. Was quick & happy with it. Thank you for the team. You guys have done a great job.

The reviewer stated that an incentive was offered for this review

Eh Lar

Eh LarSouthwest, VIC

Excellent communication skills and very generous from Austin, the person who helped us through this process.

published

No issues with the company at all. The person that helped us with the solar installation process has been a great help. Updated every little information regarding the installation and had excellent communication skills.

Customer Service
Value for Money
Product Quality
Installation
Panel Purchased Jinko
System Size9.67 KW
Purchase PriceA$2,989.00
See all answers

The reviewer stated that an incentive was offered for this review

all good cant really complain company very helpful. ron reeves

published

first spoke to james he was very understanding and helpful austin was also good with installation.roman was also very helpful thanks to solar miner team .all compleated and working.thank you all.ron

Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Professional service

published

Whole process was over the phone and smooth. I didn't have to worry about anything at all. I also recommend to my friend to choose solar miner. Jane was helped me set up the app

Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size6.6 KW
Purchase PriceA$815.00
See all answers
Solar Retailers

Find out how Solar Miner compares to other Solar Retailers

Know better, choose better.

Compare all
CarolS

CarolSGippsland, VIC

  • 2 reviews

Happy

published

Got a quote for 24 panels and 6.6 inverter . They could only fit 20 panels. Solar miner compensated for them . Job was very well fitted in a professional manner. Very happy with the job

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased G
System Size6.6 KW
See all answers
Paul

PaulGreater Melbourne (Outer), VIC

  • 2 reviews

Goid time to get 6.6KW Solar Panels

published

I had good experiences with Solar Miner. From quotation till installation and finished dealing with my retailer AGL for the EGrid was fantastic. Roman is helpful and professional. Thank you.

Customer Service
Value for Money
Installation
Panel Purchased Suntec
System Size6.6 KW
See all answers
  • Verified customer

Quick confident and competent

published

It was very straight forward fast and well planned prior to installation. Went like clockwork wth everyone doing their job confidently. There were no issues. I would recommend them to anyone. Roman followed with paperwork in good time as well.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech
See all answers
Josh S

Josh SGreater Melbourne (Outer), VIC

Roman - Very good process

published

They are very helpful from start to finish, Roman and the the rest of the solar team ensured that everything was done right and the new system looks great. I would put forward them to anybody for a solar connection

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt & 20 T1 panels
System Size6.6 KW
See all answers

Excellent customer service

published

I spoke with Jame.. she is so good with dealing with my issue. Good customer service, patience . Good knowledge about the product, could not ask for more. Over all Happy .Thanks

Customer Service
Value for Money
Product Quality
Terry

TerryGreater Melbourne (Outer), VIC

  • 7 reviews
  • 1 like

Could not recommend

published

Poor service - I left on line request for quote on 16/07, no response. Left another request for quote on 21/07, no response, obviously ignoring my requests. Called on 24/07 and was told that my roof too small so they could not quote. The sales person appeared disinterested and no apology for not getting back to me earlier. Cannot in all honesty recommend this company

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Solar Retailers

Find out how Solar Miner compares to other Solar Retailers

Know better, choose better.

Compare all
Richa

RichaGreater Melbourne (Outer), VIC

  • 2 reviews

Solar pannel

published

The installation was quick and the whole process is quite simple. Great communication by Austin who followed up from beginning till completion of installation. Installers gave me detailed information about working of solar panels.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Geoff A

Geoff AAU

  • 11 reviews
  • 6 likes

Can't complain

published

Gave me what I wanted which was a cheap solar system (a bit under 2.5k after rebates in Vic), they also installed it in a couple of weeks after signing up.

Installers were good, customer service was good (I spoke to Austin and Yash).

Brand of panels (Suntech) and inverter (Growatt) are decent, while not high end (which you wouldn't expect at this price).

Glad I went with this company - which was for no other reason than seeing them on a YouTube ad.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech
System Size6.6 KW
Purchase PriceA$2,490.00
See all answers

Excellent and Prompt service

published

Inverter went faulty and I reported it. Got a call from Jane who promptly followed up and got it replaced. Impressed with the quick turnaround. Awesome service and keep up the good work

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Solax
System Size6.6 KW
See all answers
Bruce

BruceCentral Highlands and Goldfields, VIC

APPRECIATED THE SERVICE

published

Great service and communication.
Happy with both Austin and his partner who installed the panels, they were friendly and helpful with instructions and any questions we had.
NO issues at all. And happy to know we can contact Austin if theres any problem.
Thankyou very much guys.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
frederick m.

frederick m.Greater Melbourne (Metropolitan), VIC

This is the perfect l can,t live without it

published

The panel installation was very nice and easy process. I had no any issues with this company. Mr AUSTIN the project coordinator was very good and helpful. The job was done in time and accurate this is a good company to deal with.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Suntech
System Size6.6 KW
Purchase PriceA$7,388.00
See all answers
Page 1 of 11

Questions & Answers

geoff

geoffasked

not sure about solarminer victoria. Guy on phone called himself ALAN, actually has an indian name.. nothing wrong with that but rasies trust issue for me.. any feedback on how reliable this company is??
geoff

2 answers
frederick m.
frederick m.

This company is very reliable and trusted. The job is done accurately in a good time . I can't hesitate to recommend others to deal with this company.

geoff
geoff

hey, thanks. Did you have a job done by them? I am in Melbourne..

Raymond

Raymondasked

would like to read the review in Vic. please

2 answers
Justin
Justin

Dont do it Raymond , go with someone else who can actually install

Justin
Justin

G'day Raymond, My installation happened yesterday. They neglected to give me the manual for the inverter or the warranty paperwork, also they left much rubbish eg; Plastic bags, cardboard and a whole box of rubbish down the side of my house. Also 3 Dominoes Pizza boxes in my driveway and a 3 and half inch screw on my driveway.

i take great pride and work hard to pay of my house and these people treated it like a construction zone.
Not very happy and from my experience i couldnt recommend.
My install i waited for over 3 months.

Get an answer from our members and Solar Miner representatives

Other Solar Retailers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.