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Solar Miner
4.3 from 61 reviews

Reviews

(45)
(7)
(1)
(1)
(7)
  • Value for Money
    4.4 (30)
  • Product Quality
    4.4 (29)
  • Return Claim MadeYes (0) · No (31)
  • Customer Service
    4.1 (33)
  • Warranty Claim MadeYes (1) · No (27)
  • Purchase Price$4,603.17 (6)
  • Installation
    4.5 (22)
Mahdi A.

Mahdi A.Greater Melbourne (Outer), VIC

Bad Customer Service Expericne

published

I have been approached by Alan from SolarMiner couple of time and after I made my mind to proceed with installation and product he did not follow up even after me contacting their call center leaving message and emailing him.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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dave b

dave b

  • 2 reviews

Worst customer service

published

Sitting here at home waiting for my install no one has turned up no phone call will be asking for deposit back and they can shove it don't use warning

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
dave b
dave b

Still no call great customer service not will give them until Tuesday don't like my chances of getting my deposit back stay clear of this mob

Solar Miner
Solar MinerSolar Miner
Raj

RajGreater Melbourne (Metropolitan), VIC

Worst customer service! Do not choose solarminer for solar needs.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ZnShine and SolarPower
Purchase Price$4,750.00
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3 comments
Solar Miner
Solar MinerSolar Miner
Raj
Raj
Solar Miner
Solar MinerSolar Miner
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Great company

published

Very easy to set up. Marks been great at keeping me informed with the set up. I have recommended solar miner to friends and family and already 3 family members have signed with solar miner.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Growatt
System Size6.6 KW
Purchase Price$3,050.00
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1 comment
Solar Miner
Solar MinerSolar Miner
Dilan and Disna

Dilan and DisnaVictoria

  • 2 reviews

Worst company

published

I will provide more information soon I'm Still trying to know what happened with my installation that never took place After having all my government approvals. Excuse is We tired Calling you. You Never answered. But they got no proof of calling me. They have emailed me and the sales consultant who use to send me sms didnt even try to message me. I just found out my neighbor is still waiting for his installation form the same company. I told them to call and check. I phoned them in Dec too and i was told that the installation team would get in touch with me. No calls emails or SMS from these guys. Excuse is you Rebate has expired.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Miner
Solar MinerSolar Miner
Dave

DaveGreater Melbourne (Metropolitan), VIC

Disgusting Customer Service......

published
Customer Service
Return Claim MadeNo
3 comments
Solar Miner
Solar MinerSolar Miner
Dave
Dave

i am still waiting for a true date of installation date for 3 months and nothing happens are you people serios ?

Dave
Dave

Still waiting for install

published

Service getting the quote and grant was great service....but still havent got install date , I received QR code for installer on 21st October and have rang for update of install and still getting no response.

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
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3 comments
Solar Miner
Solar MinerSolar Miner
Justin
Justin

Yes was installed yesterday and didnt even get the instruction booklet nor warranty papers and they left rubbish everywhere in my yard.

Solar Miner
Solar MinerSolar Miner

Excellent service

published

The process was very impressive from the beginning. The sales personals who handled the paper work, specially Allan Johnson who guided me through the whole procedure ,was excellent. The panel installation was very good and the job was completed on time.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech 275 Poly -Half 120 celles
System Size6.6 KW
Purchase Price$7,824.00
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Excellent service

published

Had great assistance during the process from Alan and Richard from Solarminer they gave us great initial and followup support during the process - the installation guys Jesse and Mick where great

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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Ankit S

Ankit S

  • 2 reviews

Excellent service

published

Installation job done with perfection
Good and hard working people
Helped to install apps and to understand total solar system
Easy communication with Solar Miner
Contacted me frequently to assure system works perfectly

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size4.95 KW
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Sachin

SachinGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Very customer focused

published

Their sales and customer service team are very professional and know the process really well. They were in constant touch with me throughout the process of getting a quote, obtaining approvals from solar vic for the rebate, installing the panels, getting the certificates. In each call, the person I spoke to did not forget to give their direct line asking me to contact them directly in case I had any issues or questions. They even followed up after a month asking if everything was okay.
The installer was very good too. I recommend Solar Miner to anyone who wants to go solar and likes good customer service.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ZNShine 275 W Poly 5BB
System Size5 KW
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Great customer service

published

Great customer service. Very easy to deal with Tim and other team members.
Installer was very professional, did great job. Solar System installed working great. I Highly recommend Solar Miner.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
See all answers
cas

casGreater Melbourne (Outer), VIC

  • 2 reviews

Thorough and prompt with excellent after sales service

published

I contacted Solar Minor as my work colleague recommended.. Quote was for what I needed based on electricity usage. Installers were very pleasant, quick and professional with their work, leaving the work site clean and tidy. Inspector was impressed with work done, one small change required and attended to next day. I have recommended Solar Minor to my family, friends and work colleagues. They will not be disappointed.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Honest, Impeccable installation, Great customer service. I have already recommended 2 friend.

published

Offered quote for what you need and not what you want. Their after sales customer service is great. No fuss sales support. it was job well done for me so i recommended 2 of my
friend already.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size6.5 KW
Purchase Price$4,880.00
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Kris P.

Kris P.

  • 2 reviews

Solar miner quote with with all technical aspects.

published

I contacted Solar miner based on my friend recommendation. Rajan whom I did not know came evaluated site conditions perfectly and provided very competitive quote. Thank God I did not accept other solar company would have been disastrous. Their proposal is to integrate 3kW single phase Inverter that we already have with the new 3-phase Inverter. What a joke. I have enough documentary evidence.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Susan

SusanGreater Melbourne (Metropolitan), VIC

Responsive and thorough

published

I was dealing with Tim and Austin. They are very friendly and responsive. Tim was able to organize special arrangement to suit my roof. Excellent experience with them.
Installers are also good at their jobs, who managed to fit as many panels as my roof allows.
Solar miner also organizes Inspector review to make sure installation is done up to standard.
I have been recommending them to friends. :)

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko 315
System Size6.3 KW
Purchase Price$4,799.00
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Krishna

KrishnaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Worst customer service dont get in to their trap

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Solar Miner
Solar MinerSolar Miner
Krishna
Krishna
Sandeep

Sandeep

  • 2 reviews

Well done

published

I was dealing with Austin. It was very nice to talk to him and deal with him. Very friendly and good knowledge about products. And also concern as well about customers

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntec
System Size6.6 KW
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1 comment
Solar Miner
Solar MinerSolar Miner
Harpreet H.

Harpreet H.Greater Melbourne (Outer), VIC

  • 2 reviews

Gret Customer Service

published

Fair deal and excellent customer service right from Sales guy Navrattan till the application handling team member Austin. Austin helped me lot completing all the paper work and installation formalities.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Miner
Solar MinerSolar Miner

Excellent service trough out the process

published

Excellent support by Solar Miner team, journey begins from sales person Yash Jaiswal who explained very clear with all transparency and offered good deal.

Then after Austin took over all the charge and organise everything from basic paper work to final installation. He always response quickly whenever we ask for support.

I strongly recommend Solar Miner company to all those who looking for solar system installation at their place.

Thank you all, solar miner team good on you.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Miner
Solar MinerSolar Miner

The reviewer stated that an incentive was offered for this review

Page 1 of 4

Questions & Answers

Raymond

Raymondasked

would like to read the review in Vic. please

2 answers
Justin
Justin

Dont do it Raymond , go with someone else who can actually install

Justin
Justin

G'day Raymond, My installation happened yesterday. They neglected to give me the manual for the inverter or the warranty paperwork, also they left much rubbish eg; Plastic bags, cardboard and a whole box of rubbish down the side of my house. Also 3 Dominoes Pizza boxes in my driveway and a 3 and half inch screw on my driveway.

i take great pride and work hard to pay of my house and these people treated it like a construction zone.
Not very happy and from my experience i couldnt recommend.
My install i waited for over 3 months.

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