1 photo
Solar Miner
4.7 from 770 reviews · View Statistics
See the Best Solar Panel Installers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Solar Miner

Reviews

  • Value for Money
    4.6 (535)
  • Product Quality
    4.6 (508)
  • Return Claim MadeYes (16) · No (484)
  • Customer Service
    4.7 (538)
  • Warranty Claim MadeYes (39) · No (449)
  • Purchase Price$3,601.36
  • Timeliness
    4.4 (295)
  • Job Satisfaction
    4.5 (300)
  • Rates and Fees
    4.6 (276)
  • Installation
    4.6 (457)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Catijare
CatijareGreater Melbourne (Outer), VIC

Incredibly dishonest and unethical

published

Requested a quote. Mentioned several times that we'd already received solar grants when they installed at our previous property. "No, not a problem, definitely can get them again".

Now being asked to falsify our rates notice to just show my wife's name so I can then pretend to be renting the property and claim the grant. Ridiculous.

Now being hassled with phone calls and text messages after I'd said to stop calling us and we want to cancel and just refund us our deposit.

Value for Money
1/5
Product Quality
1/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Mike
MikeGreater Melbourne (Outer), VIC

Solar system functioning as expected

published

The whole process from start to finish progressed well and on time.
I am very happy with the service provided by Tim Brown and Raj with his team of installers.
I would recommend Solar Miner as a good company to deal with.

Value for Money
4/5
Product Quality
5/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Excellent products for a reasonable price .Great service!

published

Solar miner was very efficient in providing the product. Only took 2 weeks for my Solar to be installed inspected and work. Electricians were absolutely professional, polite and happy to explain how it operates. Communication with sales staff was exceptional. Thank you Solar Miner so far so good ;) I will recommend Solar Miner to others.

Value for Money
5/5
Product Quality
5/5
Solar Miner
Solar M.Solar MinerSend a private message
Jolanta Zadworny
Jolanta Zadworny

Small problem I have, can’t connect to Solax app

Similar opinion? Write a review on ProductReview.com.au!
Puru
PuruGreater Melbourne (Outer), VIC

Solar Miner did a good job with organising and installing the Solar panels on right time as promised.

published

Solar Miner did a good job with organising and installing the Solar panels on right time as promised. Especially, James from Sales team did a good job with a transparent process. Now its time to monitor and see how my panels and invertor gonna work and perform.

Value for Money
4/5
Product Quality
4/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Solar Miner compares to other Solar Panel Installers

Know better, choose better.

Compare all

SOLAR MINER is very good. Everything is very speed and accurate. The team is nice, the leader James also good.

published

All good.
No problem
Nice team work
they keep the tiles
Share their ideas for more power
Less number of panels with more energy.
Team leader mr James explained everything very well. Quick respose it

Value for Money
5/5
Product Quality
5/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Gie
Gie
  • 2 reviews

Solar Miner recommendation

published

Highly recommend Solar Miner from their project coordinator Austin to the guys who installed the panels and the electrician who tested the overall safety. They were easy to deal with and I was given options regarding finance.

Incentivised Review No
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes

very helpful with every step

published

I was served by James and he was very helpful with all the information. All team is very responsive to calls and emails. I had problem with solar inverter, it took bit time to replace and start the panels but the team chased it very well.

Value for Money
4/5
Product Quality
4/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!

6.6 solar installation

published

6.6 solar system was installed at my residence the whole process was excellent the team was there all the way 6 months has passed no issues.
I recommend solar miner to any one.

Value for Money
4/5
Product Quality
5/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Clover
Clover
  • 2 reviews

Customer service is rubbish

published

Hi There, I had been contacted by luke from Solar Miner about getting the inverter issue sorted which since Nov when i logged a job with this company, till now hasn't been sorted. And when i have been trying to contact him over the past few days, he's been avoiding my calls and another person by the name of Malcolm has been speaking to me who has not been helpful at all in any way, and when i asked to be put through to a manager he refused to do so. Please people in future please never deal with this company at any cost. I will be taking this further.

Trustworthiness
1/5
Timeliness
1/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Solar Miner compares to other Solar Panel Installers

Know better, choose better.

Compare all
Edwardo
EdwardoGreater Melbourne (Outer), VIC
  • 4 reviews
  • Verified

Great Sales - Average installment and Support

published

**********Update************************
Updating review as given the system has been fixed and it was a minor Installation fault the rating was overly harsh. Was still disappointed in time it took to resolve.
System is well priced good Support throughout Installation. I have had some minor issues with the growatt app and this year had an issue where system was not working as a plug was not connected properly for one of the arrays came loose. Although this is fixed was a little disappointed in the time it took to fix and the amount of times I had to follow up and re-engage. But this was apparently due to staff left who had my file. Overall happy it's resolved and working well again.

Deleted old review.

Value for Money
4/5
Product Quality
3/5
Solar Miner
Solar M.Solar MinerSend a private message
Edwardo
Edwardo
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Very happy customer
Very happy customerSouthwest, VIC
  • 2 reviews

Outstanding service

published

Austin from Solar Miner was amazing. His level of communication, expert knowledge and efficiency was second to none.
He patiently guided me through all the paperwork and I cannot believe how fast he had it all organized.
I highly recommend Austin, you will not be disappointed.

Value for Money
5/5
Product Quality
5/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Joan
JoanGreater Melbourne (Inner), VIC
  • 2 reviews

Terrible customer service. Cannot resolve simple issue.

published

Our solar took months to get installed. If we did not follow up we won’t get Action. But the action was very poor as it was incomplete. It was a simple issue and took weeks before taking action. We even had to suggest resolution. Until now it is not running yet and was promised to get a call but they never call back! What a liar! Obviously they don’t care! Beware of this trap!!! We regret falling for it!

Value for Money
1/5
Trustworthiness
1/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Solar Panel Installers

Find out how Solar Miner compares to other Solar Panel Installers

Know better, choose better.

Compare all
Louise R.
Louise R.Greater Melbourne (Outer), VIC
  • 8 reviews
  • 6 likes

Poor communication, long installation waiting time and quotation not followed

published

Solar panels were installed Dec 6 but smart monitoring device was not installed which is included in the quotation. I told the installers about it and then he rang someone from Solar Miner but they said it should be ok. I called up the sales department and then told them that the smart device was not installed and they said it is supposed to be installed. They followed it up with the department concerned but up until now nothing is being organized. Christmas shutdown will be coming soon but instead of enjoying the solar power from the system I believe it would take until the new year for it to be commissioned. I will take this to Solar Vic for sure

Value for Money
1/5
Product Quality
1/5
Solar Miner
Solar M.Solar MinerSend a private message
Louise R.
Louise R.

217464. Just kindly make sure I got my solar before Christmas. Thank you

Similar opinion? Write a review on ProductReview.com.au!
Get quotes
Get quotes from Solar Panel Installers servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
M D.
M D.Sydney, NSW

This company gives you wrong information.

published

Dont invest your time in this fake company, the reviews are fake.

I have been promised and nothing was delivered, the sales staff are crap who will tell you they provide everything but when it has to be installed they will give they excuses and not provide the product you requested for.

Most of the reviews are from solarminer only not from customers....

Value for Money
1/5
Product Quality
1/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Great followup

published

We had panels installed by Solar Miner and when a problem occurred later with the safety switch in the power board, Luke and the installation team were very helpful in getting the issue promptly rectified.

Value for Money
4/5
Product Quality
4/5
Solar Miner
Solar M.Solar MinerSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Frustrated
Frustratedasked

All I get is an Indian call centre that do not know how to handle problems. System delivered and 2 installers say they can't install. Terracotta roof, space to big between wood supports. Call centre asked a week ago if I received new anchor supports which I doubt they organised. Now not replying to my emails. So I have a system here doing nothing but taking up space. My operators are called [Name Removed].

1 answer
tee m.
tee m.

I also experienced issues with the inslallers. I asked to speak to the manager, he is Australian.

geoff
geoffasked

not sure about solarminer victoria. Guy on phone called himself ALAN, actually has an indian name.. nothing wrong with that but rasies trust issue for me.. any feedback on how reliable this company is??
geoff

2 answers
frederick m.
frederick m.

This company is very reliable and trusted. The job is done accurately in a good time . I can't hesitate to recommend others to deal with this company.

geoff
geoff

hey, thanks. Did you have a job done by them? I am in Melbourne..

Raymond
Raymondasked

would like to read the review in Vic. please

2 answers
Justin
Justin

Dont do it Raymond , go with someone else who can actually install

Justin
Justin

Get an answer from our members and Solar Miner representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected and Off-Grid
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

NEW SERVICEFind the right Solar Panel Installer

Receive up to 3 quotes with ProductReview.com.au

Start Now