Bad Customer Service Expericne
I have been approached by Alan from SolarMiner couple of time and after I made my mind to proceed with installation and product he did not follow up even after me contacting their call center leaving message and emailing him.
Worst customer service! Do not choose solarminer for solar needs.
I had solarminer install my solar system, 6.6 KW ZnShine panels with solaxpower invertor. During their sales process, I was provided written specifications that peak performance of these panels is 97.5% during first year and reduces .7% each year. I raised an issue with solar miner regarding output of my solar system after comparing the output with a 6kw system (installed near me) where a 6kw system was producing more output than my 6.6kw system. The issue is that my 6.6kw system, north facing, can never produce more than 4kw on a full sunny da...y at any point in time. A lot of times I had to chase them to provide a solution. Their technical team is so technical to that they fail to understand simple problem of peak output and always tried to divert it average output. It has been many months now but there had been no resolution. I would strongly recommend that do not use solar miner for your solar requirements at any cost. I am still in a regret for having them as my solar provider.
Very easy to set up. Marks been great at keeping me informed with the set up. I have recommended solar miner to friends and family and already 3 family members have signed with solar miner.
I will provide more information soon I'm Still trying to know what happened with my installation that never took place After having all my government approvals. Excuse is We tired Calling you. You Never answered. But they got no proof of calling me. They have emailed me and the sales consultant who use to send me sms didnt even try to message me. I just found out my neighbor is still waiting for his installation form the same company. I told them to call and check. I phoned them in Dec too and i was told that the installation team would get in touch with me. No calls emails or SMS from these guys. Excuse is you Rebate has expired.
Disgusting Customer Service......
i did not get my installation done as the installer not turning up for the booked day i just have to ask you People to pay my 350$ for the day wasted at home waiting for your to come as you did not call me to cancel your appointment for installation, , i had to take days off work to get the installation and no one here, i did get bookings before but the installers don't know how to fit the 22 x TS4 Tigo Optimizer so that installation was canceled too , i am waiting for a new booking for hours and never get a call...back . not sure if this if for real or what its happening ? all my neighbors waiting to see my system working so they can get one installed for themself and for so many months i'm just getting disappointments after disappointments . my installation number is 204539 .
Still waiting for install
Service getting the quote and grant was great service....but still havent got install date , I received QR code for installer on 21st October and have rang for update of install and still getting no response.
The process was very impressive from the beginning. The sales personals who handled the paper work, specially Allan Johnson who guided me through the whole procedure ,was excellent. The panel installation was very good and the job was completed on time.
Had great assistance during the process from Alan and Richard from Solarminer they gave us great initial and followup support during the process - the installation guys Jesse and Mick where great
Installation job done with perfection
Good and hard working people
Helped to install apps and to understand total solar system
Easy communication with Solar Miner
Contacted me frequently to assure system works perfectly
- Verified customer
Very customer focused
Their sales and customer service team are very professional and know the process really well. They were in constant touch with me throughout the process of getting a quote, obtaining approvals from solar vic for the rebate, installing the panels, getting the certificates. In each call, the person I spoke to did not forget to give their direct line asking me to contact them directly in case I had any issues or questions. They even followed up after a month asking if everything was okay.
The installer was very good too. I recommend Solar Miner to anyone who wants to go solar and likes good customer service.
Great customer service
Great customer service. Very easy to deal with Tim and other team members.
Installer was very professional, did great job. Solar System installed working great. I Highly recommend Solar Miner.
Thorough and prompt with excellent after sales service
I contacted Solar Minor as my work colleague recommended.. Quote was for what I needed based on electricity usage. Installers were very pleasant, quick and professional with their work, leaving the work site clean and tidy. Inspector was impressed with work done, one small change required and attended to next day. I have recommended Solar Minor to my family, friends and work colleagues. They will not be disappointed.
Honest, Impeccable installation, Great customer service. I have already recommended 2 friend.
Offered quote for what you need and not what you want. Their after sales customer service is great. No fuss sales support. it was job well done for me so i recommended 2 of my
Solar miner quote with with all technical aspects.
I contacted Solar miner based on my friend recommendation. Rajan whom I did not know came evaluated site conditions perfectly and provided very competitive quote. Thank God I did not accept other solar company would have been disastrous. Their proposal is to integrate 3kW single phase Inverter that we already have with the new 3-phase Inverter. What a joke. I have enough documentary evidence.
Responsive and thorough
I was dealing with Tim and Austin. They are very friendly and responsive. Tim was able to organize special arrangement to suit my roof. Excellent experience with them.
Installers are also good at their jobs, who managed to fit as many panels as my roof allows.
Solar miner also organizes Inspector review to make sure installation is done up to standard.
I have been recommending them to friends. :)
- Verified customer
Worst customer service dont get in to their trap
They suppose to install my solar system on 28 of October 2019 they called on that day and told me that they dont have solar panels what I have been quoted for and offered me some other Chinese panels which I dont have a clue about I told them its not a proper way of dealing customers they should have given enof notice after lot of arguments they told me they will install my system as per my quote on 6 of November that is Wednesday this time they called me at 10 am and saying today installer coming and inspect my property But no one ca...me and no one call me back about update info as usual such a irresponsible staff they have dont know when they gonna finish my job. November 10th 2019 Update: Worst customer service Seems like rather than solving my problem they putting their efforts to get good reviews from other customers so that they can push my bad review column to send page & retrieve their star rating .
I was dealing with Austin. It was very nice to talk to him and deal with him. Very friendly and good knowledge about products. And also concern as well about customers
Gret Customer Service
Fair deal and excellent customer service right from Sales guy Navrattan till the application handling team member Austin. Austin helped me lot completing all the paper work and installation formalities.
Excellent service trough out the process
Excellent support by Solar Miner team, journey begins from sales person Yash Jaiswal who explained very clear with all transparency and offered good deal.
Then after Austin took over all the charge and organise everything from basic paper work to final installation. He always response quickly whenever we ask for support.
I strongly recommend Solar Miner company to all those who looking for solar system installation at their place.
Thank you all, solar miner team good on you.
The reviewer stated that an incentive was offered for this review
Questions & Answers
would like to read the review in Vic. please
G'day Raymond, My installation happened yesterday. They neglected to give me the manual for the inverter or the warranty paperwork, also they left much rubbish eg; Plastic bags, cardboard and a whole box of rubbish down the side of my house. Also 3 Dominoes Pizza boxes in my driveway and a 3 and half inch screw on my driveway.
i take great pride and work hard to pay of my house and these people treated it like a construction zone.
Not very happy and from my experience i couldnt recommend.
My install i waited for over 3 months.
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