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Solar Miner
4.6 from 55 reviews

Reviews

Review distribution

5 star
44
4 star
7
3 star
1
2 star
1
1 star
2

Still waiting for install

published

Service getting the quote and grant was great service....but still havent got install date , I received QR code for installer on 21st October and have rang for update of install and still getting no response.

Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Excellent service

published

The process was very impressive from the beginning. The sales personals who handled the paper work, specially Allan Johnson who guided me through the whole procedure ,was excellent. The panel installation was very good and the job was completed on time.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech 275 Poly -Half 120 celles
System Size6.6 KW
Purchase Price $7,824.00
See all answers

Excellent service

published

Had great assistance during the process from Alan and Richard from Solarminer they gave us great initial and followup support during the process - the installation guys Jesse and Mick where great

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Ankit S

Ankit S

  • 2 reviews

Excellent service

published

Installation job done with perfection
Good and hard working people
Helped to install apps and to understand total solar system
Easy communication with Solar Miner
Contacted me frequently to assure system works perfectly

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size4.95 KW
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Sachin

SachinGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Very customer focused

published

Their sales and customer service team are very professional and know the process really well. They were in constant touch with me throughout the process of getting a quote, obtaining approvals from solar vic for the rebate, installing the panels, getting the certificates. In each call, the person I spoke to did not forget to give their direct line asking me to contact them directly in case I had any issues or questions. They even followed up after a month asking if everything was okay.
The installer was very good too. I recommend Solar Miner to anyone who wants to go solar and likes good customer service.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ZNShine 275 W Poly 5BB
System Size5 KW
See all answers

Great customer service

published

Great customer service. Very easy to deal with Tim and other team members.
Installer was very professional, did great job. Solar System installed working great. I Highly recommend Solar Miner.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
See all answers

cas

casGreater Melbourne (Outer), VIC

  • 2 reviews

Thorough and prompt with excellent after sales service

published

I contacted Solar Minor as my work colleague recommended.. Quote was for what I needed based on electricity usage. Installers were very pleasant, quick and professional with their work, leaving the work site clean and tidy. Inspector was impressed with work done, one small change required and attended to next day. I have recommended Solar Minor to my family, friends and work colleagues. They will not be disappointed.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Honest, Impeccable installation, Great customer service. I have already recommended 2 friend.

published

Offered quote for what you need and not what you want. Their after sales customer service is great. No fuss sales support. it was job well done for me so i recommended 2 of my
friend already.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size6.5 KW
Purchase Price $4,880.00
See all answers
Kris P.

Kris P.

  • 2 reviews

Solar miner quote with with all technical aspects.

published

I contacted Solar miner based on my friend recommendation. Rajan whom I did not know came evaluated site conditions perfectly and provided very competitive quote. Thank God I did not accept other solar company would have been disastrous. Their proposal is to integrate 3kW single phase Inverter that we already have with the new 3-phase Inverter. What a joke. I have enough documentary evidence.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Susan

SusanGreater Melbourne (Metropolitan), VIC

Responsive and thorough

published

I was dealing with Tim and Austin. They are very friendly and responsive. Tim was able to organize special arrangement to suit my roof. Excellent experience with them.
Installers are also good at their jobs, who managed to fit as many panels as my roof allows.
Solar miner also organizes Inspector review to make sure installation is done up to standard.
I have been recommending them to friends. :)

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko 315
System Size6.3 KW
Purchase Price $4,799.00
See all answers

Krishna

KrishnaGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Worst customer service dont get in to their trap

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
Solar Miner
Solar MinerSolar Miner
Krishna
Krishna

Sandeep

Sandeep

  • 2 reviews

Well done

published

I was dealing with Austin. It was very nice to talk to him and deal with him. Very friendly and good knowledge about products. And also concern as well about customers

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntec
System Size6.6 KW
See all answers
1 comment
Solar Miner
Solar MinerSolar Miner

Harpreet H.

Harpreet H.Greater Melbourne (Outer), VIC

  • 2 reviews

Gret Customer Service

published

Fair deal and excellent customer service right from Sales guy Navrattan till the application handling team member Austin. Austin helped me lot completing all the paper work and installation formalities.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers
1 comment
Solar Miner
Solar MinerSolar Miner

Excellent service trough out the process

published

Excellent support by Solar Miner team, journey begins from sales person Yash Jaiswal who explained very clear with all transparency and offered good deal.

Then after Austin took over all the charge and organise everything from basic paper work to final installation. He always response quickly whenever we ask for support.

I strongly recommend Solar Miner company to all those who looking for solar system installation at their place.

Thank you all, solar miner team good on you.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Miner
Solar MinerSolar Miner

The reviewer stated that an incentive was offered for this review

Manoj Mathew

Manoj MathewGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent Service and would recommend Solar Miner to all!

published

Excellent customer service by Solar Miner Team. Very happy with the way the installation has happened. My order was handled by Ria who was very professional. Acted quickly to get my solar panels installed. Kept me advised throughout the entire process. Keep up the good work team. Iam now awaiting Solar inspector to visit my property and to give me a clearance certificate for connection to progress.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko Cheetah
System Size6.3 KW
See all answers
1 comment
Solar Miner
Solar MinerSolar Miner

Good experience

published

Austin was good to deal in throughout process. The panel installation process is smooth. The company is friendly and cooperative as well. Installation and operation support is nice. Explained the whole process and always followed up by austin.

Value for Money
Product Quality
Customer Service

Adline M.

Adline M.

  • 2 reviews

Best experience

published

Solar Miner staff and their process of proving their services was impeccable. I must comment the way Austin took charge of the process and met all my expectations to the fullest

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
See all answers

Excellent customer service!!!!

published

Have nothing negative to say about solar miner!
The whole process was easy,thanks to Austin and his great customer service,made this a simple rewarding process.
Would highly recommend this company! thanks Austin and team.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
See all answers

Rakesh Patel

Rakesh PatelGreater Melbourne (Outer), VIC

Smooth operation and great support from start to finish.

published

The panel installation process is smooth. The company is friendly and cooperative as well. Installation and operation support is nice. I hope for the future, the same amount of support I will receive until the guaranty period.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech, Monocrystaline and Solax Invertor
System Size6.6 KW
See all answers

Ravi R.

Ravi R.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Highly Recommended - Solar Miner

published

Solar miner was very helpful from day one and answered any questions or concerns I had.
I had a wonderful experience in dealing with Sam and Ria from Solar Miner and the people who came to install the system in our house. They were very professional throughout the process. I have absolutely no hesitation in recommending them for the solar job

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
System Size6 KW
See all answers

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Questions & Answers

Raymond

Raymondasked

would like to read the review in Vic. please

No answers

Get an answer from our members and Solar Miner representatives

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