Still waiting for install
Service getting the quote and grant was great service....but still havent got install date , I received QR code for installer on 21st October and have rang for update of install and still getting no response.
The process was very impressive from the beginning. The sales personals who handled the paper work, specially Allan Johnson who guided me through the whole procedure ,was excellent. The panel installation was very good and the job was completed on time.
Had great assistance during the process from Alan and Richard from Solarminer they gave us great initial and followup support during the process - the installation guys Jesse and Mick where great
Installation job done with perfection
Good and hard working people
Helped to install apps and to understand total solar system
Easy communication with Solar Miner
Contacted me frequently to assure system works perfectly
- Verified customer
Very customer focused
Their sales and customer service team are very professional and know the process really well. They were in constant touch with me throughout the process of getting a quote, obtaining approvals from solar vic for the rebate, installing the panels, getting the certificates. In each call, the person I spoke to did not forget to give their direct line asking me to contact them directly in case I had any issues or questions. They even followed up after a month asking if everything was okay.
The installer was very good too. I recommend Solar Miner to anyone who wants to go solar and likes good customer service.
Great customer service
Great customer service. Very easy to deal with Tim and other team members.
Installer was very professional, did great job. Solar System installed working great. I Highly recommend Solar Miner.
Thorough and prompt with excellent after sales service
I contacted Solar Minor as my work colleague recommended.. Quote was for what I needed based on electricity usage. Installers were very pleasant, quick and professional with their work, leaving the work site clean and tidy. Inspector was impressed with work done, one small change required and attended to next day. I have recommended Solar Minor to my family, friends and work colleagues. They will not be disappointed.
Honest, Impeccable installation, Great customer service. I have already recommended 2 friend.
Offered quote for what you need and not what you want. Their after sales customer service is great. No fuss sales support. it was job well done for me so i recommended 2 of my
Solar miner quote with with all technical aspects.
I contacted Solar miner based on my friend recommendation. Rajan whom I did not know came evaluated site conditions perfectly and provided very competitive quote. Thank God I did not accept other solar company would have been disastrous. Their proposal is to integrate 3kW single phase Inverter that we already have with the new 3-phase Inverter. What a joke. I have enough documentary evidence.
Responsive and thorough
I was dealing with Tim and Austin. They are very friendly and responsive. Tim was able to organize special arrangement to suit my roof. Excellent experience with them.
Installers are also good at their jobs, who managed to fit as many panels as my roof allows.
Solar miner also organizes Inspector review to make sure installation is done up to standard.
I have been recommending them to friends. :)
- Verified customer
Worst customer service dont get in to their trap
They suppose to install my solar system on 28 of October 2019 they called on that day and told me that they dont have solar panels what I have been quoted for and offered me some other Chinese panels which I dont have a clue about I told them its not a proper way of dealing customers they should have given enof notice after lot of arguments they told me they will install my system as per my quote on 6 of November that is Wednesday this time they called me at 10 am and saying today installer coming and inspect my property But no one ca...me and no one call me back about update info as usual such a irresponsible staff they have dont know when they gonna finish my job. November 10th 2019 Update: Worst customer service Seems like rather than solving my problem they putting their efforts to get good reviews from other customers so that they can push my bad review column to send page & retrieve their star rating .
I was dealing with Austin. It was very nice to talk to him and deal with him. Very friendly and good knowledge about products. And also concern as well about customers
Gret Customer Service
Fair deal and excellent customer service right from Sales guy Navrattan till the application handling team member Austin. Austin helped me lot completing all the paper work and installation formalities.
Excellent service trough out the process
Excellent support by Solar Miner team, journey begins from sales person Yash Jaiswal who explained very clear with all transparency and offered good deal.
Then after Austin took over all the charge and organise everything from basic paper work to final installation. He always response quickly whenever we ask for support.
I strongly recommend Solar Miner company to all those who looking for solar system installation at their place.
Thank you all, solar miner team good on you.
The reviewer stated that an incentive was offered for this review
Excellent Service and would recommend Solar Miner to all!
Excellent customer service by Solar Miner Team. Very happy with the way the installation has happened. My order was handled by Ria who was very professional. Acted quickly to get my solar panels installed. Kept me advised throughout the entire process. Keep up the good work team. Iam now awaiting Solar inspector to visit my property and to give me a clearance certificate for connection to progress.
Austin was good to deal in throughout process. The panel installation process is smooth. The company is friendly and cooperative as well. Installation and operation support is nice. Explained the whole process and always followed up by austin.
Excellent customer service!!!!
Have nothing negative to say about solar miner!
The whole process was easy,thanks to Austin and his great customer service,made this a simple rewarding process.
Would highly recommend this company! thanks Austin and team.
Smooth operation and great support from start to finish.
The panel installation process is smooth. The company is friendly and cooperative as well. Installation and operation support is nice. I hope for the future, the same amount of support I will receive until the guaranty period.
Highly Recommended - Solar Miner
Solar miner was very helpful from day one and answered any questions or concerns I had.
I had a wonderful experience in dealing with Sam and Ria from Solar Miner and the people who came to install the system in our house. They were very professional throughout the process. I have absolutely no hesitation in recommending them for the solar job
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