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Solar Miner
4.7 from 492 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (368)
  • Product Quality
    4.6 (356)
  • Return Claim MadeYes (13) · No (358)
  • Customer Service
    4.6 (400)
  • Warranty Claim MadeYes (28) · No (331)
  • Purchase Price$3,536.17
  • Timeliness
    4.4 (178)
  • Job Satisfaction
    4.5 (176)
  • Rates and Fees
    4.6 (162)
  • Installation
    4.7 (342)
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Robbie

Robbie

  • 2 reviews
  • 2 likes

Happy customer!

published

Very happy with the overall installation process. The team was very quick and efficient. A particular thank you to Jane for the friendly and professional customer service. thank you for a smooth experience.

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1 comment
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Dion

DionGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Excellent

published

Good service, jane helping on process towards completion with power company. punctual service during installation from installer and electricians. However asking customer to write more than 30 words is not really ideal as at this stage we haven't seen the benefit yet.

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Suchinder

SuchinderGreater Melbourne (Outer), VIC

Excellent customer service provided by Xavier

published

I had issues trouble shooting my WiFi connection to connect to the Shine app Xavier walked me through it all and got it setup for me. Very professional service very satisfied customer.

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1 comment
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WarapornK

WarapornKGreater Melbourne (Outer), VIC

Roman Williams

published

Roman was great with follow up calls and sending through the paper work as I requested. He also send the documents to my distributor so that the system can be connected to the grid so I can start using my solar panel. Thanks for your follow up calls.

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Praneel Singh

Praneel Singh

  • 5 reviews
  • 5 likes
  • Verified customer

Faulty workmanship and customer service

published
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KAUSIK N.

KAUSIK N.Greater Melbourne (Outer), VIC

Excellent Service from Xavier

published

I received an excellent service by 200893-Xavier. My Solar inverter was throwing some alert for which I reached out to Solar Miner tech service team. Xavier took it up and did all possible things from following up with Fronius, updating the software and helping me set correct country code etc. to fix it up and that too in very quick time.

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s0608511

s0608511Greater Melbourne (Inner), VIC

Xavier

published

Xavier his very good person and very helpful installation process is very easy Xavier we he help me to connect to power his very help by me and his very patient

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Solar Miner
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218332

published

Excellent customer service & sales advise provided by Johnny & other team members, Solar panels & inverter were reasonably priced compared to other companies,
Installers were prompt neat & tidy work. Overall experience with the company was great.

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Satnam Alag

Satnam AlagGreater Melbourne (Outer), VIC

Professional & Friendly Team

published

Panel installation process was quite standard without any troubles. The installer Alex and his team did quite good job. Consultant Jane was very helpful with connecting the Inverter to wifi.

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217032

published

Panel installation was easy. Inverter and connections are ugly . Installation guys were great. Consultant Katherine was extremely patient and helpful. Richard gave me his number to contact him directly if I have any problems. Thanks

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Professional Team!

published

The team at Solar Miner have been very organized and punctual with their schedules and installation procedures from start to finish. Special thanks to Xavier and Novah for being so patient and helpful. PROJECT NO.215582-Xavier

Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Solar Miner
Solar MinerSolar Miner

Nice and neat

published

Have been very happy with the process. From my quote with Ron to the install only took a couple of months. That was very quick I thought with the pandemic problem we have. Installers took on my concerns for the appearance of the front of the house and changed the original position of the panels so that there not visible from the front and will still be as affective. Then received a follow up call from Nova to make sure I was happy with the service which I am.

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Rong

RongGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Pretty good post installation follow up and service

published

Very responsive, proactive support, easy to reach out to them.
Sales team Charles
Installation team Carter and installer Amit
Technical Support Team Nova
all of you done a great job, as a customer I feel very well supported.

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Solar Miner
Solar MinerSolar Miner

Quick and Easy

published

Harrison was very helpful and clear on the initial ordering process on getting our solar panels and was always available to answer our questions.
The panel installation went smoothly!
Nova was nice to check up on us after the installation and her assistance was quick to help us connect to the wifi and start using the FoxCloud app.

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Solar Miner
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Overall good

published

The installation process was quick and efficient. Only negative was that it was on a tenanted property and the installers didn't let the tenant know when they were switching off the power. Also they had to replace a couple of roof tiles and we didn't have any good ones left so they had to use spares that weren't perfect (we had work done on the roof last year) but no issues so far. Also the tenants were unhappy about all the rubbish left behind, including non-recycling put into the recycling bin.

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Perfect by Jane

published

Everything was so easy I couldn’t of asked for better service.
There was never a question that was left unanswered service was friendly and all paper work was taken care of swiftly.
Janes follow call up call was great she let me know that I could contact any time

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Good support from Roman and Thomas

published

I would like to commend Roman and Thomas for their patience in explaining the post-installation process. I greatly appreciate their willingness to help if there is a need. Good people!

Incentivised ReviewNo
1 comment
Solar Miner
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225201-xavier

published

Very helpful and patient. Would highly recommend xVier . He was very helpful with setting up the online system and the system is working very well. I very much appreciate his professionalism.

Value for Money
Product Quality
Incentivised ReviewNo
1 comment
Solar Miner
Solar MinerSolar Miner

Customer Service

published

Customer satisfaction and follow up is very good. Xavier provided me information and solved the service issue what i needed. Hope he continues his good work and i recommend him any day.

Incentivised ReviewNo
1 comment
Solar Miner
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Chong

ChongGreater Melbourne (Metropolitan), VIC

Excellent explanation

published

Nova is excellent service provider who helped me to activate my phone app to receive data from inverter. Very patient with me to get it done and I would recommend Solar miner to others.

Value for Money
Product Quality
Incentivised ReviewNo
1 comment
Solar Miner
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Questions & Answers

Frustrated

Frustratedasked

All I get is an Indian call centre that do not know how to handle problems. System delivered and 2 installers say they can't install. Terracotta roof, space to big between wood supports. Call centre asked a week ago if I received new anchor supports which I doubt they organised. Now not replying to my emails. So I have a system here doing nothing but taking up space. My operators are called [Name Removed].

1 answer
tee m.
tee m.

I also experienced issues with the inslallers. I asked to speak to the manager, he is Australian.

geoff

geoffasked

not sure about solarminer victoria. Guy on phone called himself ALAN, actually has an indian name.. nothing wrong with that but rasies trust issue for me.. any feedback on how reliable this company is??
geoff

2 answers
frederick m.
frederick m.

This company is very reliable and trusted. The job is done accurately in a good time . I can't hesitate to recommend others to deal with this company.

geoff
geoff

hey, thanks. Did you have a job done by them? I am in Melbourne..

Raymond

Raymondasked

would like to read the review in Vic. please

2 answers
Justin
Justin

Dont do it Raymond , go with someone else who can actually install

Justin
Justin

G'day Raymond, My installation happened yesterday. They neglected to give me the manual for the inverter or the warranty paperwork, also they left much rubbish eg; Plastic bags, cardboard and a whole box of rubbish down the side of my house. Also 3 Dominoes Pizza boxes in my driveway and a 3 and half inch screw on my driveway.

i take great pride and work hard to pay of my house and these people treated it like a construction zone.
Not very happy and from my experience i couldnt recommend.
My install i waited for over 3 months.

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Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected and Off-Grid

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