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Solar Naturally
Dean BARNESSydney, NSW
Great service and installation
Very happy with the service and installation, everything so far has gone very well. The guys have been very professional and I would recommend using solar naturally for your solar panels.
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MarcoPerth, WA
- 2 reviews
Installation was great.
Sales person was very knowledgeable. Installation team was very pleasant and the installation was done with care and completed neatly. The only negative was that I was offered a $100 discount for being referred by a friend. When I sought to claim the discount at payment I was told that it had already been included in the price. The treatment of the referral discount in the price could have been more transparent from the outset.
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AbbasSydney, NSW
Solar panels are working well
The installation of the solar panels went very well and the installers explained how everything worked. Downloaded the app and the solar panels are working well. Service was very good.
1 comment
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Dave ZamoraPerth, WA
- 2 reviews
Quick and efficient service
Very happy with the service. Everything went well with installation. The installers were quick and efficient and showed me how everything worked. We made some changes to the layout when they arrived, but this wasn't a problem.
1 comment
Rachel M.Solar Naturally
Hi Dave,
Thanks for sharing the positive experience you had in installing solar with our company. Glad to hear that you're very happy with the level of service provided and that our solar electrician... Read more
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James WithnallSydney, NSW
Great Experience
Everything went well. Good follow up call. Great installation process. Happy to recommend for referral as I found the whole process nice and easy. The guys cleaned up after themselves and it went all very well.
1 comment
Rachel M.Solar Naturally
Hi James,
Thank you for leaving us such a detailed review on your experience with our company. I'm thrilled that you found the whole process to be nice and easy and that the installation was clean and seamless.
... Read more
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Everything went really well
Everything went well - the guys were polite and cleaned up after themselves. Everything is running well. Very happy with the service and looking forward to using the solar system. I feel the company has really looked after everything very well.
1 comment
Rachel M.Solar Naturally
Hi Maria,
Thank you for your taking the time to leave us such a great review! We work really hard to offer the best products and service, so I am happy to see that reflected in your experience with S... Read more
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GreigSydney, NSW
Solar panels
From the start they were very professional and informative no problems with the installation they were very punctual and cleaned up afterwards I would recommend this company to anyone requiring solar panels
1 comment
Rachel M.Solar Naturally
Hi Greig,
Thank you for your recommendation and the 5-star review! Much appreciated! We are very happy to hear that you found our company to be professional and informative and that the installation was punctual and clean.... Read more
Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Classy Cat CatteryPerth, WA
Fantastic Company
I purchased 5kw Micro Inverter system and the performance of the system and the savings are fantastic. i would recommend Solar Naturally to any-one looking at Solar for their Home/Business.
1 comment
Rachel M.Solar Naturally
Hi Classy Cat,
Thanks for taking the time to leave us a 5-star review on your experience with our company. I am stoked to hear that you are getting fantastic saving and love your system. We would lo... Read more
ve to see what your bills were and what they are now, if you'd like to send them through to me at Rachel.mcrae@solatnaturally.com.au (same bill a year apart of before and after solar) we would love to share!Similar opinion? Write a review on ProductReview.com.au!
JessSydney, NSW
- 3 reviews
Really good service!
Really easy. The guys were prompt and placed the panels on the roof fairly quickly and without any damage which is always good. They cleaned up after and I haven’t seen any damage since.
1 comment
Rachel M.Solar Naturally
Hi Jess,
Thanks so much for the awesome feedback! We're glad to hear you found the whole process easy and that the install team were quick and left your home in pristine condition!... Read more
Enjoy your solar savings! Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ProductReview.com.au!
Solar naturally
Had the solar panels recently installed and everything went smoothly as planned from quotes to installation. Very happy as how trouble free everything was as they handled all the paperwork and am now looking forward to having my energy bill much lower in the future. Thanks to all the guys for their professionalism in handling everything from start to finish.
1 comment
Rachel M.Solar Naturally
Hi Chee,
Thank you very much for such a great review on your experience with our company and our professionalism! We work really hard to offer the best products and service, so I am happy to see tha... Read more
t reflected in your experience with Solar Naturally.Similar opinion? Write a review on ProductReview.com.au!
SelwynSydney, NSW
- 2 reviews
Great Job
Thanks team. Great service is hard to find like yours. Good communication and very tidy and hassle free Install. Job well done, You have very professional team at solar natural
1 comment
Rachel M.Solar Naturally
Hi Selwyn,
Thanks for taking the time to leave us a 5-Star review. Glad you found our team and service to be professional, communicated clearly and that the install was a breeze!... Read more
Enjoy reaping the benefits of your new solar system in the form of lower bills and a cleaner and greener carbon footprint! Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ProductReview.com.au!
LesPerth, WA
Would never recommend them.
Panel installation very easy on the 12/7/2019. especially when cash available.
FAULTY INVERTER; They are full of excuses. Blaming the weather, Wrong position, The inverter has no faults, They want to install a whirly bird in the garage where the inverter is installed (by themselves).
They have cut our monitoring availability off. That is so as we can't check up and see that the system is failing. All day long it is spiking and not peaking out at the top on a straight line. ( sunny days )
I have spoken to 2 electrical engineers and they have loo...Read more
1 comment
Rachel M.Solar Naturally
Hello,
I am so sorry to hear of your negative experience with us. We understand the importance of a first impression, and not being able to achieve a high standing first impression is not favourable, as we hold our customer service standards high.... Read more
I believe you have been working with our customer service team and that they are waiting for parts to install so that your garage (where the inverter is located) stays cooler. Please note that we do not have access to cut your monitoring off as mentioned, nor would we ever do this. I believe our customer service has sent you emails about how get back into your monitoring. The monitoring is connected to your home wifi password, so when this changes, you will need to then update and change the password on your monitoring APP. If you have any further queries please continue to liaise with our Service Department or myself at Rachel.mcrae@solarnaturally.com.au Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ProductReview.com.au!
Margaret BSouth East Queensland, QLD
- 2 reviews
Disappointing experience with no benefit 6 months after installation
Installation was fine in July 2019, installers helpful with advice to maximise savings on the system (including finding a new retailer with a better solar tariff) that we paid cash up-front for. Changed retailer 3 weeks after installation (nobody advised us that we should wait until after the new meter was installed), no bi-directional meter yet installed (as at 24.01.19) and therefore after 6 months have received no financial benefit on the system. Now dealing with the Energy and Water Ombudsman and Office of Fair Trading to find a resolution to this frustrating situation. Not recommended!
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Margriette F.Perth, WA
After 2 years, thank you Solar Naturally!
I notice most reviews are written by people who may be angry about something, and generally, that is at times, the only times companies will get their reviews.....bad reviews, which is wrong.......I need you to know that it has been over 2 years since we had their solar panels installed......the team arrived.....got stuck straight into it whilst the black roof made it so much hotter on an already hot day, yet they did not postpone the visit....they were very polite and professional......neat and secure solar panels on the roof in the best posit...Read more
ion for the sun when our roof was awkward, and clean installation of the box in the best spot in our garage.....I have been meaning to thank you for so long! Thank you for the electricity savings, for the professional service and for the beautiful features on our roof we are proud to advertise we are solar supporters! Just glad it was you who did it for us!1 comment
Rachel M.Solar Naturally
Hi Margriette,
Thank you for your 5-Star review of our company. I am thrilled to hear that you had such a positive experience and that you are saving money 2 years on. We appreciate your feedback so... Read more
thank you for taking the time to pass this onto us :)Similar opinion? Write a review on ProductReview.com.au!
FionaSydney, NSW
Solar panels
We did little research into solar panels prior to Solar Naturally knocking on our door. Clearly they gave a good pitch as after I signed up and had them installed i realised I’d paid double what I should have and got a smaller system. To top it all off I am now paying a monthly service charge on the repayments which I wAs not informed about. Still waiting for a response to my email.
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Excellent
Very effecient. No fuss from sale to installation. That pretty much sums it up but apparently this needs to be 30 words so now I'm just rambling blah woopsie rah
1 comment
Rachel M.Solar Naturally
Hi Jake,
Thank you for your glowing 5 star reviews on your experience with our company. I am happy you found our company to be efficient from sales to installation. Hope you seeing savings on your first bill post solar blah blah blah :)
... Read more
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JBPerth, WA
Wow amazing solar company
Solar Naturally is fast and efficient great company highly recommended top service and products got the job done well no fuss cleaned up everything and explained the process of how to use
1 comment
Rachel M.Solar Naturally
Hi JB,
Thanks for your 5-star review on you experience with our company. I am thrilled you are happy with the system and products you purchased through us and that you found the whole process efficient.... Read more
Hope you start seeing some savings $$$ with these sunny days we are having! Rachel - Customer Service Solar NaturallySimilar opinion? Write a review on ProductReview.com.au!
Disappointing experience with the salesperson
Salesman turned up at my door during my workday, I was interested so we agreed to an appointment with the next salesman the following day. We were very keen, but we don't make important financial decisions in front of the salesperson, so we asked for the prices in an email (for clarity's sake) and we planned to think on it overnight. We made the decision to go for it, but we never heard back from the salesperson. We suspect that he wrote us off the minute that we weren't prepared to sign in front of him. It's a shame, because we were excited to...Read more
be getting solar and were going to pay cash. This experience left a bad taste in our mouth, and we intend to explore our options with other providers now that we have more information about the costs and process of getting solar power. So I suppose whoever we go with should thank Solar Naturally for doing the hard part (getting us to agree to go solar) for them.1 comment
Rachel M.Solar Naturally
Hi Julia,
Thank you for taking the time to leave a review on your experience with a representative of our company Julia. I am sorry that you didn't feel you had the follow up as you seem to be very k... Read more
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This was a quick and easy process and im very happy with the service i received.
This was a quick ans very easy process that has left me very happy with the outcome. I would high recommend this company to anyone looking for solar panels thank you
1 comment
Rachel M.Solar Naturally
Hi Josh,
Thank you for your glowing review of your experience with our company! I am pleased to hear you found the staff at Solar Naturally to be quick in their install and that the whole process wa... Read more
s easy. This is exactly how we want every customer to feel :) I hope you start seeing some of the savings $$$ you were promised Josh.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Thomas FamilyPerth, WA
- 8 reviews
Fantastic Product
Extremely happy with Final Product!
Easy fast process from the first phone call to the sales and then installation, they left everything clean and tidy would definitely recommend to any friends or family
Looking for solar
1 comment
Rachel M.Solar Naturally
Hi Thomas Family,
Glad to hear you found the whole experience of getting solar easy from sales through to install. Thanks for taking the time to leave your 5-star feedback on you dealings with Solar... Read more
Naturally. Hope you start seeing some savings in your first after solar bill $$$$! :)Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Iqbalasked
Can I cancel my contract after sign
3 answers
For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.
Rachel M.Solar Naturally
Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally
Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them
Curiousasked
We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?
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Rachel M.Solar Naturally
Hi Abbas,
Thanks for your 5-star review on your experience with Solar Naturally. Thrilled to hear that you found our service to be very good and that the installation was breezy! ... Read more
Enjoy your solar savings! Rachel - Customer Service Solar Naturally