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Solar Naturally

Solar Naturally

4.2 from 185 reviews

Reviews

(128)
(23)
(3)
(5)
(26)
  • Value for Money
    3.6 (42)
  • Product Quality
    4.2 (36)
  • Return Claim MadeYes (1) · No (38)
  • Customer Service
    3.9 (44)
  • Warranty Claim MadeYes (1) · No (38)
  • Purchase Price$6,544.44 (9)
  • Installation
    4.6 (28)


Dean BARNES

Dean BARNESSydney, NSW

Great service and installation

published

Very happy with the service and installation, everything so far has gone very well. The guys have been very professional and I would recommend using solar naturally for your solar panels.


Marco

MarcoPerth, WA

  • 2 reviews

Installation was great.

published

Sales person was very knowledgeable. Installation team was very pleasant and the installation was done with care and completed neatly. The only negative was that I was offered a $100 discount for being referred by a friend. When I sought to claim the discount at payment I was told that it had already been included in the price. The treatment of the referral discount in the price could have been more transparent from the outset.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$6,000.00
See all answers
Abbas

AbbasSydney, NSW

Solar panels are working well

published

The installation of the solar panels went very well and the installers explained how everything worked. Downloaded the app and the solar panels are working well. Service was very good.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Dave Zamora

Dave ZamoraPerth, WA

  • 2 reviews

Quick and efficient service

published

Very happy with the service. Everything went well with installation. The installers were quick and efficient and showed me how everything worked. We made some changes to the layout when they arrived, but this wasn't a problem.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

James Withnall

James WithnallSydney, NSW

Great Experience

published

Everything went well. Good follow up call. Great installation process. Happy to recommend for referral as I found the whole process nice and easy. The guys cleaned up after themselves and it went all very well.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Everything went really well

published

Everything went well - the guys were polite and cleaned up after themselves. Everything is running well. Very happy with the service and looking forward to using the solar system. I feel the company has really looked after everything very well.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Greig

GreigSydney, NSW

Solar panels

published

From the start they were very professional and informative no problems with the installation they were very punctual and cleaned up afterwards I would recommend this company to anyone requiring solar panels

Installation
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Naturally
Rachel M.Solar Naturally

The reviewer stated that an incentive was offered for this review


Fantastic Company

published

I purchased 5kw Micro Inverter system and the performance of the system and the savings are fantastic. i would recommend Solar Naturally to any-one looking at Solar for their Home/Business.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Suntech Panels
System Size5.1 KW
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Jess

JessSydney, NSW

  • 3 reviews

Really good service!

published

Really easy. The guys were prompt and placed the panels on the roof fairly quickly and without any damage which is always good. They cleaned up after and I haven’t seen any damage since.

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Solar naturally

published

Had the solar panels recently installed and everything went smoothly as planned from quotes to installation. Very happy as how trouble free everything was as they handled all the paperwork and am now looking forward to having my energy bill much lower in the future. Thanks to all the guys for their professionalism in handling everything from start to finish.

Customer Service
Value for Money
1 comment
Solar Naturally
Rachel M.Solar Naturally

Selwyn

SelwynSydney, NSW

  • 2 reviews

Great Job

published

Thanks team. Great service is hard to find like yours. Good communication and very tidy and hassle free Install. Job well done, You have very professional team at solar natural

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Les

LesPerth, WA

Would never recommend them.

published
Customer Service
Value for Money
Product Quality
Panel Purchased Canadian
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Margaret B

Margaret BSouth East Queensland, QLD

  • 2 reviews

Disappointing experience with no benefit 6 months after installation

published

Installation was fine in July 2019, installers helpful with advice to maximise savings on the system (including finding a new retailer with a better solar tariff) that we paid cash up-front for. Changed retailer 3 weeks after installation (nobody advised us that we should wait until after the new meter was installed), no bi-directional meter yet installed (as at 24.01.19) and therefore after 6 months have received no financial benefit on the system. Now dealing with the Energy and Water Ombudsman and Office of Fair Trading to find a resolution to this frustrating situation. Not recommended!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size3 KW
Purchase Price$5,000.00
See all answers

Margriette F.

Margriette F.Perth, WA

After 2 years, thank you Solar Naturally!

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Fiona

FionaSydney, NSW

Solar panels

published

We did little research into solar panels prior to Solar Naturally knocking on our door. Clearly they gave a good pitch as after I signed up and had them installed i realised I’d paid double what I should have and got a smaller system. To top it all off I am now paying a monthly service charge on the repayments which I wAs not informed about. Still waiting for a response to my email.

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size3.99 KW
Purchase Price$7,300.00
See all answers

Excellent

published

Very effecient. No fuss from sale to installation. That pretty much sums it up but apparently this needs to be 30 words so now I'm just rambling blah woopsie rah

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

JB

JBPerth, WA

Wow amazing solar company

published

Solar Naturally is fast and efficient great company highly recommended top service and products got the job done well no fuss cleaned up everything and explained the process of how to use

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Disappointing experience with the salesperson

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Naturally
Rachel M.Solar Naturally

This was a quick and easy process and im very happy with the service i received.

published

This was a quick ans very easy process that has left me very happy with the outcome. I would high recommend this company to anyone looking for solar panels thank you

Customer Service
Value for Money
Product Quality
1 comment
Solar Naturally
Rachel M.Solar Naturally

The reviewer stated that an incentive was offered for this review


Thomas Family

Thomas FamilyPerth, WA

  • 8 reviews

Fantastic Product

published

Extremely happy with Final Product!
Easy fast process from the first phone call to the sales and then installation, they left everything clean and tidy would definitely recommend to any friends or family
Looking for solar

Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

The reviewer stated that an incentive was offered for this review


Page 1 of 10

Questions & Answers

Iqbal

Iqbalasked

Can I cancel my contract after sign

3 answers
Bill
Bill

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Solar Naturally
Rachel M.Solar Naturally

Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally

Lukasz
Lukasz

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them


Curious

Curiousasked

We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?

3 answers
New Dad
New Dad

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

New Dad
New Dad

get more qoutes from reputable solar installers. You'll see a big price difference,

Lukasz
Lukasz

Go somewhere else don't waste your money. Biggest buyers remorse here


Peta D.

Peta D.asked

Is solar naturally an accredited installer, I can not find you listed as such?

1 answer
New Dad
New Dad

a certain person from solar naturally is cec registered based on the cec website.


Get an answer from our members and Solar Naturally representatives

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