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Solar Naturally

Solar Naturally

4.2 from 167 reviews

See the Best Solar Retailers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
114
4 star
23
3 star
3
2 star
4
1 star
23

This was a quick and easy process and im very happy with the service i received.

published

This was a quick ans very easy process that has left me very happy with the outcome. I would high recommend this company to anyone looking for solar panels thank you

Value for Money
Product Quality
Customer Service

The reviewer stated that an incentive was offered for this review


Thomas Family

Thomas FamilyPerth, WA

Fantastic Product

published

Extremely happy with Final Product!
Easy fast process from the first phone call to the sales and then installation, they left everything clean and tidy would definitely recommend to any friends or family
Looking for solar

Value for Money
Product Quality
Customer Service
Installation
See all answers

The reviewer stated that an incentive was offered for this review

Havent had first bill yet, but service and workmanship was great. Have told my workmates and some seem very interested

published

The workman were friendly , explained everything to me ,they tidied up and were very busy on a 40 deg day. Costumer service was great , asked if i was satisfied with the job and were very helpful

Value for Money
Product Quality
Customer Service
Installation
See all answers

The reviewer stated that an incentive was offered for this review

Brilliant service!

published

A great team who keep you informed every step of the way. Fast, reliable and easy to get in contact with. Highly recommended for anyone looking to save money by installing solar

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Kelly Hack

Kelly HackPerth, WA

Excellent

published

Excellent service, great communication. We are happy with the installation of our solar panels. The work site was left clean and tidy. We were shown how to use the app .

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

The reviewer stated that an incentive was offered for this review


D. Soden

D. SodenPerth, WA

Fantastic from start to finish

published

From salesperson to installers and after care - everyone was very helpful and professional and made the whole process incredibly easy. Would highly recommend this company. Glad we took the plunge

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

The reviewer stated that an incentive was offered for this review


Very good but room for improvement

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goodwe
System Size3,000 KW
Purchase Price $4,800.00
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Professional outfit

published

The company was easy and professional to deal with friendly staff from start to finish. The installation was done quickly and with no fuss they kept me informed with what they had to do and cleaned up no mess very professional.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally
Helly

HellyPerth, WA

Installation!!

published

The guys who did the installation were awesome.
Very polite and cleaned up after themselves and then explained how the panels and inverter works in a way I could understand and even helped me understand the whole Sems Portal App.

Customer Service
1 comment
Solar Naturally
Rachel M.Solar Naturally
Joanne

JoannePerth, WA

Perfect. Everyone has been so friendly and helpful.

published

The installation was so easy. The guys doing the installation were very efficient and friendly.
The online support for helping me setup my account were so helpful.
Would recommend these guys.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

The reviewer stated that an incentive was offered for this review


Roy Sims

Roy SimsPerth, WA

Beware!!!! Poor quality components used, cheap and nasty, lost $1000's

published

JSI inverters are a poor product.
5 year warranty is given
After 5 years to owner has to cover the cost of inverters
Inverters have now been changed twice so inverters last an average of 2.5 year - now no warranty

Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased JSI
System Size5 KW
Purchase Price $9,500.00
See all answers
4 comments
Solar Naturally
Rachel M.Solar Naturally
Roy Sims
Roy Sims
Solar Naturally
Rachel M.Solar Naturally

*Solar Naturally ceased to supply JFY mid-2015 when the company partnered with a different branded inverter.


Megan

MeganPerth, WA

Fantastic service & product

published

Great customer service from this company, procedures were outlined and everything was done very quickly and efficiently and on time, leaving behind no mess. Follow up service was very good too. Thanks Solar Naturally

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Megan,
Thank you for taking the time to leave a review! We really appreciate the feedback and I am thrilled you were happy with our level of service for start to finish! Enjoy your solar savings!
Rachel
Solar Naturally

The reviewer stated that an incentive was offered for this review


Couldnt be happier

published

Great system and seamless install. Would highly recommend and after sales support is great.
App seems to work well and good to see savings off the electricity bill. Should have done it years ago

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Awesome Experience with no hassle.

published

The team From Solar Naturally have been great from the start and continue with their follow up calls. The installers were super helpful and flexible to work around our availability. I would recommend Solar Naturally for your Solar needs.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Friendly and professional staff

published

I was quoted accordingly for my fathers panels at a very competitive rate. It wasn't over allowed for and they quoted what he needed based upon his last electricity bill.

The installers were friendly and professional.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Tremain,
Thanks for your review! Happy you found your electricians friendly and professional and that our Design Consultants were able to size the perfect system tailored to your fathers home.
Rachel
Customer Service Specialist

Paul B.

Paul B.Perth, WA

Install was good but wished I got more quotes

published

The sales person was a good to deal with except for some of the high pressure tactics used towards the end. System seems to be working well and has reduce power bills as expected even though it's only a 4.2 wk system and it is not yet summer. We shouldn't have felt so pressured and looked for more quotes, we could have saved thousands and reduce the pay back period significantly . 6k + for a 4.2 compared to some reputable companies advertising 5 and 6 kw systems for 2 to 3 K with exactly the same inverter and panels , feeling kind of ripped off after the fact . Live and learn I guess. Lastly on a positive note the installers were great and worked in well with the kids and wife .

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goodwe 4200
System Size4 KW
Purchase Price $6,000.00
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Simone

SimoneSydney Surrounds, NSW

  • 4 reviews
  • 1 like

Absolute rip off!

published

Quoted me $5,900 on a 4kW system! This is over double the price of other quotes i have since received and they were using the exact same panels and inverters. This quote was based on a 40 month payment plan which when i calculated it, it worked out to over 30% in interest!

Their claim was that they didn't charge interest and that this was simply the cost of their solar systems. They claim this so they don't have to quote their outlandish interest costs.

Stay away from this crowd!

Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Professional, Reliable and great job.

published

We meet with the sales representatives and he was so truthful and informative.
We weren’t too sure if this was the right investment for us, the sales consultant returned and explain it all to us till we were comfortable and understood fully.
Installation was great the electrical team showed up on time. The electricians works well together, clean up after themselves, gave as a informative rundown. Our whole experience with Solar Naturally was very positive would highly recommend them and our panel are working wonderfully.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Edison C.

Edison C.Sydney, NSW

Best thing we have done

published

Panel installation was a breeze with minimum distractions. Company was very professional throughout the work. Was briefed on what was done and shown how it all works. Very happy with outcome.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Naturally
Rachel M.Solar Naturally

Hi Edison,
Thank you for your 5-star review! I am glad the installation process was a breeze for you and that you found our company professional to deal with!
Enjoy your solar savings!
Rachel - Solar Naturally


Dave

Dave

  • 2 reviews
  • 2 likes

Savings????

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Page 1 of 9

Questions & Answers

Iqbal

Iqbalasked

Can I cancel my contract after sign

3 answers
Bill
Bill

For door to door sales there is requirement to have a ten day cooling off period in which you can cancel without cost. Send them written notice. Check the details of your contract, there may be fees if equipment is already delivered.

Solar Naturally
Rachel M.Solar Naturally

Hi Iqbal,
Yes Bill is correct, we do have a 10 day cooling off period after Sales Agreement Contracts are signed, this is required by law. If you would like to cancel your contract, please call the office at 1300 168 138.
Thank you!
Rachel - Solar Naturally

Lukasz
Lukasz

Absolute rubbish company. After sales service is ridiculous and does not exist. With sign up with them


Curious

Curiousasked

We were told during a recent consult that the system would be battery ready. One of the reviews below indicates that wasn't the case. Can you address this please?

3 answers
New Dad
New Dad

ask for the model of inverter they are installing and then you can check online if they are actually battery ready

New Dad
New Dad

get more qoutes from reputable solar installers. You'll see a big price difference,

Lukasz
Lukasz

Go somewhere else don't waste your money. Biggest buyers remorse here


Peta D.

Peta D.asked

Is solar naturally an accredited installer, I can not find you listed as such?

1 answer
New Dad
New Dad

a certain person from solar naturally is cec registered based on the cec website.


Get an answer from our members and Solar Naturally representatives

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