Solar Naturally
Verified1,301 reviews
AI reviews summary
Solar Naturally receives high praise for its installation teams, but faces significant criticism regarding its sales tactics and administrative transparency. While the vast majority of recent feedback is positive, a small segment of customers reports severe issues with financial disputes and system performance.
Pros
Cons
Verdict
The company is a strong choice if the priority is a high-quality, professional installation experience with friendly on-site staff. However, consumers should exercise extreme caution during the sales process, ensuring all verbal promises are in writing and verifying the impact of system sizes on grid buy-back schemes. Potential customers must be prepared for potential administrative friction and should closely monitor all financial transactions.
Receive up to 3 quotes with ProductReview.com.au
Solar Naturally did a fantastic job with our install. The team was punctual, helped us out with our questions, and left our space tidy afterwards, which was greatly appreciated.
Reviews with attachments
After paying the required $2,000 deposit, a further $2,000 was taken from my credit card without my authorisation. This was the first serious issue. When I later raised concerns about the lack of transparency around cost breakdowns (including rebates, system specifications, and pricing), I was told this information would not be provided. That was… Read more
unacceptable and raised immediate concerns, so I cancelled the contract.
Despite no installation or services being provided, the company has:
Refused to refund the initial $2,000 deposit
Refused to refund the additional unauthorised $2,000 charged to my credit card
Issued a further $2,200 invoice with no breakdown or justification
This leaves them holding $4,000 of my money while attempting to charge even more, without having delivered any work.
This matter has been escalated to Building and Energy WA and is being formally pursued.
Based on my experience, I would strongly caution others from using Solar Naturally for any installations.
- +3
The Western Power inspector was here on Thursday 20Nov and FAILED their installation. No surprise. First they cancelled their original installation late on the due date and rebooked. When they eventually arrived, their installers didn't care how many roof tiles they broke, how badly they damaged my gutters and how much mess they left behind… Read more
removing my old system.
If you have a tiled roof, be very, very afraid.
They damaged a solar panel, wired the system incorrectly and then threatened to switch off my solar system if I didn't finalise my rebate within 24 hours. Then they took over a month to fix their damage and did their best to make me totally frustrated before doing it. This was even after writing directly to their General Manager, [Name Removed]. Heck, even my ceiling "coincidentally" collapsed in the garage above their installation. Their entire system is scripted. I know because I received EXACTLY the same email on two different occasions. They won an award on Product Review.com.au in the past, so things must have changed dramatically for the worse.
Solar Naturally Delivers Again — Huge Thanks to Zein & Shannon We first chose Solar Naturally back in January 2023 to install our PV solar system, and it’s been running flawlessly ever since. So when we learned about the NSW battery rebate, it was a no-brainer to go with them again. They recently installed a 10KW Alpha ESS Smile M5 battery… Read more
system along with an extra 2.2KW of solar panels. While there were a few challenges during the install—their team handled everything with professionalism and care.
A special shoutout to Zein, our design agent, who truly went above and beyond. He personally visited us on a weekend, showing genuine commitment and heart. That kind of service is rare and deeply appreciated.
I also want to acknowledge the NSW 3 team, led by Shannon. Shannon was incredibly patient and thorough, taking the time to explain everything clearly and making sure the install was done right. His calm, knowledgeable approach made the whole experience smooth and reassuring despite the hiccups.
Solar Naturally continues to impress with their quality, reliability, and exceptional people. Highly recommended! - Maria O
Receive up to 3 quotes with ProductReview.com.au
Arrogant,extremely over priced on average market products – A sales person from Solar Naturally knocked on my door, promoting their 3.6kW solar power system for $6200. Knowing that we were new residents who had just moved from overseas, they claimed this was a special for us. They pretended to be very kind and convincing, insisting that their product was the best on the market and that no other company… Read more
could match their offer. They half-encouraged, half-pressured us, insisting that this was a limited-time offer.
Caught up in the moment, we signed the contract. However, after some research and a chance to calm down, we found numerous other providers offering some larger 6.6kW system, for all around $3500. When we asked a friend in the industry, we realized how misleading the salesperson had been and how foolish I had been and how manipulative Solar Naturally’s tactics were. I decided to cancel the contract.
When I informed the salesperson of my decision, they refused to do a price match and continued to pressure me to stay under contract, warning me of a 15% cancellation fee. This high-pressure tactic left me feeling very stressed, so I decided to stop communicating with him directly.
In the end, I had to pay a $1000 (15%) cancellation fee to get out of the contract.
I am sharing my experience to warn others to stay away from Solar Naturally and be cautious about letting salespeople into your home. I will also be raising with the Clean Energy Council (CEC) to prevent others from experiencing the same ordeal
Solar Naturally – Solar naturally great to deal with, good communication. Installers were awesome, took time to explain everything and very helpful Show details
Latest follow-ups
Be extremely careful using this company they do lie to you. They promised me I would not have a power bill. My power has gone up. They also lied about the repayments use extreme caution. Show details
Follow-up · Power bill is going up made no difference putting all this on what a awesome investment now on top of my higher power bills I have a loan to pay off all I got was lies
The boys were fantastic! They arrived on time and finished the job very quick.
Follow-up · It's all going well very happy with the set up
The team were really quick with the installation, the tradesmen were friendly and conversational. They were great overall!
Follow-up · Team finished the same day, and did a fine clean-up job. Communication was good during the whole process.
Positive reviews
The team was exceptional and had good customer care; they went through all the details and stayed with me until I figured out how to use the app, which I really appreciated.
The install went really well, the boys were great, and they tidied up after themselves. Wayne helped us with the install, and he was a really good guy. I had to chase up with the re-install (which was not the boys' fault), but overall it was a smooth experience. The boys themselves were polite, clean, and tidy.
Our installation went really well. The team was very helpful and did a great job. They were friendly and helped me with all the questions I had. Overall was a very smooth process and I would recommend it.
Find out how Solar Naturally compares to other Solar Panel Installers
Know better, choose better.
Negative reviews
Young lad knocked on the door, pleasant enough but vague on what was on offer, other than 50 houses on the estate were eligible for some form of promotional offer. Agreed for their salesman ('designer' to use their terminology) to come round the next day and explain more. Salesman came, pleasant enough, but obviously a bit fanciful with some… Read more
claims ('the battery has a 21 year warranty'), and glossed over my import / export data from current solar panels, giving a very optimistic opinion of the battery eradicating future bills. All going well until I messaged him a couple of days later to ask for his claims in writing before proceeding; I haven't heard anything since, and that was two weeks ago. Waste of everyone's time really.
I was approached by a door to door sales person, this person was polite and kind enough and explained the process well. The sales person that came out a little while latter was OK, not great but explained the details well enough. Half of the information they provided to me was just a repeat of what the initial person went through. I was… Read more
disappointed to not see the "savings" I was meant to get because of being part of a group install. The price was much more than expected but I was willing to pay more for quality. From this point onward it started to get horrible.
Every call from the office team to get my install booked the conversation started with the office team calling me the wrong name. As a Transgender person being called my legal name is like starting the conversation with an insult, when a time was finally booked in the install to occur, the installers had to leave without starting the job as they were not prepared for the install due to an error from the sales person had made by not advising them that the garage was detached. Thankfully the installers were nice and used my actual name.
I received another call from the office to re-book the install and they called me the wrong name again, Insulting me further. My name was given as my preferred name at the moment of contact and again during the first booking of the install, I was assured that my name had been updated but this was not the case, causing me to be insulted again.
When the installers came out a second time they started work and they were polite and professional throughout the process but they were unable to complete the Job leading to a 3rd day needing to be booked.
Once another time was booked the installers were able to complete most of the job, the installer was unable to connect the app on completion of the job. I investigated the app myself and was able to get the app installed and working. I wanted to confirm that the settings I had picked were correct, I was told by the office staff that they could not help and that a technician had to come to the house. A day was booked for a technician to come to the house. The time was booked was for 10am, they came to my house at 8.30am the technician confirmed the settings and left. This could have been done with a simple phone call and they did not require access to my house.
As a shift worker doing mostly nights this whole process has caused my quite a bit of irritation by being tired for weeks on end due to having to be awake so early in the morning so many time. Especially when there was no need for the inconvenience two call outs were completely unnecessary, the first call out where nothing happened and the technician not needing to come to my home.
I've also found it irritating that I was not able to contact relevant staff for example If I was able to speak to a technician I would have been able to confirm the settings without the unnecessary visit to my home along with interrupting my work/life balance again for no reason or benefit.
Very briefly, by the office staff i was poorly treated and shown little consideration for me, but thankfully the installers did a great job. Even though the cost was high for the size of the system installed
Signed up ten months ago for a battery and panels. I’ve heard nothing, no update from them, finance about to expire so we’ll have to start again. I thought it was some sort of fraud but they actually seem to exist! Show details
Recent reviews
The team did awesome with our install, and we have no issues with anything so far. They also arrived on time and left our space clean and tidy afterwards which was greatly appreciated.
Our installation was great, and the team helped us out with where to place the battery, which was appreciated. They also helped me with the app, overall had a great experience.
I am very happy with the install. The boys were really efficient and good at communicating the process. There was a little mess, but it was not that big of an issue to clean up after. Overall, it was a quick and easy process, really pleased.
I had no issues with the install team; they were very friendly and answered all our questions. They arrived early, which was okay, but a heads-up would have been better in case there was no one home. Overall, I had a pleasant experience and no issues.
Everything is going well with our installation. The team was great, but I would've appreciated it if they had explained the app to me. Overall, though did a great job and were very friendly and helpful. They also found a nail in our roof and fixed it for us without us asking. They spotted the problem for us and fixed it before it could have led to roof problems, which we greatly appreciate.
The installation is working well and generating more than what we use. The team was great, had a small issue on the day, but they were able to sort it out for me, which I really appreciate.
Find out how Solar Naturally compares to other Solar Panel Installers
Know better, choose better.
Everything went well with our installation; the boys were absolutely great. They were very informative and explained all the systems to me in detail, which I appreciated. Overall, I am satisfied with the job.
The install team was very on time and arrived around 7:30 am. They were pretty quick and answered all the questions, were very polite, and I am very pleased overall.
The boys were fabulous, did their job very well, and I am super happy with the product. My daughter has also recently installed Solar Naturally panels, and they seem very reliable. Would highly recommend!
The boys were awesome, got along well with them. My son was home with us and was interested in the work. The install team accommodated him and talked him through the process. They also swept up their mess afterwards and left our place tidy! They did a great job and would highly recommend them.
The boys were good; they are coming back to fix the battery, which I appreciate. They were very friendly and helped you with questions, very respectful, and polite.
Boys were absolutely wicked and great at their job. They were so informative but laid back at the same time, which I appreciated as it was comfortable to talk to them. They were very professional and accommodating and got the job done well! Would highly recommend.
The installation team was absolutely wonderful. I have requested 2 sets of batteries from Solar Naturally. Both times, the boys were so great, neat, tidy, and polite. Very good and easy to work with! Would highly recommend them.
The installation team was very helpful and courteous. Kevin went above and beyond to try to resolve any issues we had. They were super polite and tidy, can't fault them. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Receive up to 3 quotes with ProductReview.com.au
Hi there, Thank you for your feedback. We have… Read more