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Solar Naturally
- 2 reviews
This is brilliant, money well spent.
They have been thoroughly easy to deal with, absolutely quick & efficient & helpful in every way. I have had no issues but at anytime I have had a query they have answered it with ease for myself to understand. If you require assistance they are always willing to help.
Shocking customer servie
Had solar installed 27/04/22, and on the same day had a roofing contractor out to quote on a clean and refresh of the roof. Roofing contractor went up and quoted the job, noting a few cracked tiles at the time.
Roofing contractor came back today and counted no less than 20 newly broken and poorly repaired tiles on the roof, all in a single area.
I called Solar Naturally, and essentially got told that it's my problem, as they can't help it if they break a tile as they are not roof specialists, however if I source the tile I can get them back to...
Read more repair it. As if I would trust someone who, by their admission, is not a roofing specialist, to repair the roof. Some of these tiles were also not watertight, right before winter. The customer service officer was wholly unhelpful and any discussion on compensation was met with an attitude of not going to happen. I now sit in a situation where the roof is not watertight or sealed, and I face a larger repair bill. 100% avoid this company if possible, they don't care, are more expensive than others, and quite frankly are terrible to deal with.Terrible products with terrible service
So disappointed in the product and the service we have received from Solar Naturally. Our 3rd inverter has just stopped working... out of warranty but still only 7.5yrs old. And our panels are producing less than 50% power but as they are 'still working ' it is not under warranty either. Terrible products with terrible service, would NOT recommend!
- 7 reviews
Thoughtless
3 thoughtless, disrespectful installers. Kept trespassing onto next door property. Instead of putting the rubbish in the property they were working on. They decided to use the next door properties bin. Totally in considerate men.
Hi Cate58,
Thank you for your feedback. Can you please PM your address so we can investigate into this further? Our installers are trained to a high standard and it is important to us that this is addressed. ...
Read more Thank you. Sherman Solar NaturallySpoke with Ryan about the 3 men that used my property for their convenience instead of the property next door they were working on. Ryan was supposed to ring me last Mon to tell me the consequences bu...
Read moret it is now a week and he has not called. So check with him as I am still waiting for follow up. 6 Wolf Close, St Clair, 2759 NSWFind out how Solar Naturally compares to other Solar Panel Installers
Know better, choose better.
Cannot Praise Enough
I would like to say how happy i am with the installation. Daniel and his partner are a credit to your company. Not only were they polite and hardworking, they were also a pleasure to deal with. Along with that they went out of their way to put the inverter where I wanted it.
Hi Peter,
Thank you very much for your review, I will be sure to pass on your wonderful words about Daniel and his team.
Congrats on your new system and I hope you enjoy all the savings!
- 2 reviews
Couldn't be happier!
We recently decided to install panels after being quite indecisive for a while. Really glad we went with solar naturally. Sales team were really efficient and the installation team got everything done without a hitch. Would recommend 10/10!
Hello Andre,
We are so please to hear that you are have had a great experience with us. We try our hardest to strive for the best service we can possible provide.
Here's to all your future savings !!
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Fantastic from start to finish
A very professional and responsive team. It took less than a month from first contact to install. The team was very communicative, helpful, and flexible throughout the process. I wouldn't hesitate to use them again or recommend them to others.
Hi Anne,
Thank you very much for the great review. We are extremely happy to hear that you have been so happy with swift process of getting your system installed. Making sure our customers are provi...
Read moreded with the best service possible is our number 1 priority.Good Stuff
Installation team did a fantastic job. Arrived on time and got everything done faster than they said they would. Helpful and polite all the way through, great job all round.
Hi Tay,
Firstly, we would like to thank you for the review...
Read more We hope you enjoy your many years of savings that your solar system will provide. Reading your positive feedback really does encourages us to strive to provide our customers with the best possible service we can. Thanks for choosing Solar Naturally! Kind regards, Sherman - Solar NaturallyGood Work
The installation team got everything up and running for us pretty quickly and answered any of the questions that we had for them while they were doing it. Great job.
Hi Peter,
We appreciate you taking the time to write a review. I'm delighted to hear that our installers have met the high standards of workmanship we strive to deliver for all of our valued customers....
Read more We hope you enjoy your many years of savings your solar system will provide and thanks for choosing Solar Naturally! Kind regards, Sherman - Solar NaturallyFind out how Solar Naturally compares to other Solar Panel Installers
Know better, choose better.
Absolute rip offs. Avoid.
Useless.
Frauds.
Aggressive sales tactics.
Had a salesman get very aggressive when I questioned the brand of panels and competitor prices. They will pressure you into making a poor deal. Never use this company.
Tried to take 7k on the spot without even inspecting my roof. Absolute rip off. Bloke was english named luke. He tried to question who wore the pants in my house when I insisted on getting a quote elsewhere. Found out they're using Chinese panels and cutting corners everywhere they can. Will never use this company, but will be following up with legal team to discuss the content of our conversation as I have audio recording on my security cameras. Very questionable.....
Hi Dan,
I apologize for your experience. We pride ourselves on providing a 5 star experience to our customers. We do not have a person named Luke who works with us. ...
Read moreWe only use Tier 1 solar equipment which are always ranked in the top performing list. We are one of the few companies who do not use subcontractors for the very reason that we do things properly and do not cut corners. So we can improve our customer service experience, Can you please drop us a private message with your address and we can look into this further. Thank you ShermanA bit late for an appology
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Scammed
This company installed 2.5 kWh solar panels over 12 months ago their rep Liem stated that this panel size was more than enough, also stated that by running appliances during daylight hours yes common sense l have saved $33 max off a bill, total cost $4000 plus what they pocket in government rebates, when l keep hearing about how much others are saving on power bills l put a inquiry as to whether they are operating appropriately answered yes they are, fact is l need 6.5 kWh x 20 to actually save on power bills selling for around $4000 quoted. I just feel totally scammed
Hi Jody,
Thank you for your feedback. We take pride in ensuring the solar systems we have installed meet our client’s expectations. We are sorry to hear that you have not achieved the results expected...
- 2 reviews
Fantastic job
The team did really well and would gladly recommend their services. Communication with us was good and they got the job done in a very quick time which was great.
Hello Cindy,
Thanks so much for taking the time to leave us a review!...
Read moreWe pride ourselves on our customer service so we are happy to hear you had a great experience with us. Enjoy your many years of savings that your solar system will provide and thanks for choosing Solar Naturally! Kind regards, Sherman - Solar NaturallyFind out how Solar Naturally compares to other Solar Panel Installers
Know better, choose better.
They completed the installation very quickly.
The installation went well and the team was quite quick. They finished the installation within an hour and were polite and tidy after themselves. The experience was quite smooth and easy.
Hi Berril,
Thanks so much for taking the time to leave us a review!...
Read moreI'm happy to hear you had a great experience with us and that your install went so smoothly! We hope you enjoy your many years of savings that your solar system will provide and thanks for choosing Solar Naturally! Kind regards, Sherman - Solar NaturallyReceive up to 3 quotes with ProductReview.com.au
- 2 reviews
- 1 like
Caused damage to our roof!
Our installation went well, however we were advised by the installer that quite a few tiles and ridge capping were damaged during the installation. He stated the company due to the amount of damage would send a repairer out who would supply and replace at their cost the damage. We heard nothing back for about 3 weeks. We called last week and again this week, and the service department were looking into it, and would contact us. Nothing so far.
Our neighbours who witnessed the installation as they overlook our house, told us they decided against...
Hi Rol,
Thank you for your review. Please be assured that as a company Solar Naturally will make sure that your roof - any customers roof - is repaired back to the condition it was in before installa...
Hi Rachel,
Thank you for your reply. Having checked our emails, we can not find the email sent by Laura from the service department the day after installing our panels, all we received is an email as...
Read more mentioned above, which was received on the 8th of December, after we called up to find out what was happening. Can Laura resend that email to the email address that was used for our only email received, in regards to the issue about the damage to our roof, for our records. We look forward to hearing from the roofing contractor to get our roof fixed.- 2 reviews
- 1 like
Do not buy!!
Do not let the salesman in the door. He tricked me into signing a contract with fewer panels than agreed saying he will install the "stronger" ones. I agreed to a 6.6w unit like the TV ads for $5K (double the price from the ads) but was convinced into signing the $8,300 contract (triple $$) saying the rebate to be deducted will bring it down to the $5,000. Months later I rang enquiring where was my rebate, they told me it had already been deducted from the initial contract so effectively the small 5.2w unit actually cost me $10,851 (quadruple $$)!! I could have bought a 9.9w unit for $4,500 from the Sun Boost commercial.
Hi Nada,
I can certainly help you out and clarify a few points for you and you are also welcome to contact me to discuss over the phone at 1300 168 138, please ask for Rachel in Customer Service.
...
Rachel DO NOT DARE tell me what I actually paid!! Laura Soucek emailed me on the 18 Oct 2021 quote "The before rebate price is $10851 ..."
I am not interested in your WELL-VERSED LIES or the SNEAKY ...
Questions & Answers
Can anyone tell me if they have made savings off their bills
We have saved heaps since having solar installed with these guys. It was hassle free and the guys were great
Can someone tell me which brand panels and inverters are used by Solar Naturally?
I am trying to get a quote and end up with different companies. Giving me quotes.How do i get a quote from you
Hi P Davis, if you would like to get more information about our company or to enquire about getting a quote, please call our number on 1300 168 138. We will be more than happy to assist you!
Get an answer from our members and Solar Naturally representatives
Details
Category | Online Shops, Solar Panel Installers and Solar Retailers |
---|---|
After Sales Service | Yes |
Services Provided | Installer and Solar Product Retailer |
Clean Energy Council Member | Yes |
Clean Energy Council Recognition | Member |
Solar Connection Type | Grid-Connected and Hybrid |
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Hi Tracey
Thank you for your feedback. I apologize for the inconvenience. From our records we have discussed a visit to give the solar panels a health and service check and a clean up which can dras...
Read moretically improve performance of the solar panels. You since cancelled that health and service check.