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Solar Service Group

Solar Service Group

4.2 from 358 reviews

Reviews

4.2

358 reviews
5
(246)
4
(47)
3
(3)
2
(13)
1
(49)
  • Value for Money
    3.9 (142)
  • Product Quality
    4.2 (126)
  • Return Claim MadeYes (4) · No (150)
  • Customer Service
    4.1 (149)
  • Warranty Claim MadeYes (4) · No (149)
  • Purchase PriceA$6,723.69 (48)
  • Installation
    4.5 (119)
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Dean F.

Dean F.Victoria

Attention avoid this company, services & products

published
Customer Service
Value for Money
Product Quality
Installation
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group
Aileen Tesoriero

Aileen TesorieroGreater Melbourne (Inner), VIC

  • Verified customer

Making our own electricity

published

The boys from Solar Services were very polite and efficient. The batteries were installed in the time we were given. The installation was performed without inconveniencing us and their software application is very user friendly.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Aileen, thank you for taking the time to share you feedback with us. It's great to hear about your positive experience. If there is anything you would like to see us improve on in the future please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group

Paul B

Paul BGreater Melbourne (Outer), VIC

  • Verified customer

Great Service and Information

published

Installed a Hive Battery which has already cut down my summer power bill. Excellent communication from Solar Service Group answering all my questions. Would highly recommend using for Solar Installation and Battery storage.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive Battery
Purchase PriceA$5,600.00
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1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

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Tucker

TuckerGreater Melbourne (Outer), VIC

  • Verified customer

Excelent service from start to finish!!

published

We have had solar Panels installed ten years ago, by a company that has now gone out of business. On the seventh phone requesting a service, Solar Service Group agreed to come out and do it. Al the others were only interested in installing panels. The two young guys who came out explained what they were going to do, when finished confirmed all had been done. Explained how we could turn the system back on after a blackout. On time, very pleasant and even answered a question on why we did not have additional panels
Would definitely recommend the company every time!!

Customer Service
Value for Money
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased N/A
Purchase PriceA$399.00
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1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Tucker, thank you for providing your feedback. It's great to hear your service with us has been excellent. If there is anything you would like to see us improve on in the future please do not hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group

Johnno

JohnnoIllawarra, NSW

  • Verified customer

The Alpha Ess 2.9 has changed our understanding of our power usage

published

We had an Alpha Ess 2.9 installed in January 2019 & by monitoring the app over the course of 12 months we have been able to add additional modules & build a solar storage system to accommodate the specific requirements of our household. No more or less storage than we require!

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Neil

NeilSydney, NSW

Battery Expansion Installation

published

Initially the Hive battery installation had an issue and I was not consulted to find a solution before the installation.
The expansion unit was not properly mounted against the wall beneath the main unit.
SSG has offered to correct the installation at no cost. It will require the dismounting of the unit while the bricks that stick out at floor level are cut back, then remounting. I would have preferred that the installation have been postponed until the wall could be adjusted.

  • +5
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$2,900.00
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1 comment
Solar Service Group
Customer S.Solar Service Group
  • Verified customer

I am excited about helping to save the planet through solar energy.

published

Installation was well planned, efficiently carried out and the installer were friendly and professional with their work.
The company was professional in their dealings and manner, from when we first received a letter in the mail, to making inquiries, to installation and follow up.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased New PV System
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1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

barry lovejoy

barry lovejoyHunter Region, NSW

  • 2 reviews
  • Verified customer

The installation has been a great asset, reduced my power bill & added value to our home.

published

The panel installation went well, the installation guys were very professional and very helpful in regards to the questions we asked them. I have had no issues with the company but I had a message from Victoria to contact her but she has not rang me back. I have left 2 messages for her.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased MONOCRYSTALLINE
System Size6 KW
Purchase PriceA$7,539.00
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1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Barry, thanks for taking the time to provide us with your positive feedback. If you have any questions or issues in the future please do not hesitate to contact us on 1300 70 71 72 or email us at hello(at)solarservicegroup.com.au

Review collected in partnership with Solar Service Group

  • Verified customer

Consider good investment

published

Happy with product and excellent service by contractors setup all working fine no panel installation only battery setup and commissioning as I have stated happy with product and very professional lnstallation of product.

Customer Service
Value for Money
Product Quality
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

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Barbara Workman

Barbara WorkmanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Very professional

published

Battery installation was super easy, no mess and all pre installation information about what would happen was exactly correct. Looking forward to reaping the rewards with regard to energy, cost and the environment

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Flis

FlisSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

helping us and helping the environment

published

The installation occurred sooner than I thought likely and was well handled by a a friendly tecnician who explained more about how the system worked and answered any questions that I had.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased I already had panels but had a Hive battery installed to maximise the benefit from the panels
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1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

  • Verified customer

Follow up annual service done professionally - impressed

published

The technicians arrived and fixed some minor issues I had and cleaned the panels. The system is now running better than ever. The technicians showed what they had done and provided some tips to monitor the panel performance. Most impressed.
Only issue was it took nearly 6 weeks for the technicians to arrive after booking the service

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Peter, thanks for providing us with your feedback, we're pleased to hear your service went well and your system is running better than ever. If you ever have any queries or need anything in the future, please do not hesitate to get in touch.

Review collected in partnership with Solar Service Group

  • Verified customer

Very happy with the solar batteries and their performance

published

I recently had a Hive 5.0kw battery solar system installed to increase my independence from the grid and use the 5kw solar panel system more efficiently. The system has worked well for the past month and my use of the grid insignificant. The installation was undertaken promptly by a professional who located the system next to my inverter and answered all my questions and more regarding solar battery systems and how the Hive system could be easily expanded if I required greater storage - electric powered cars etc. More than happy to recommend Solar Service Group.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive Storion SMILE and secondary battery
Purchase PriceA$7,500.00
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1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Bazi

BaziGreater Melbourne (Metropolitan), VIC

I'm glad I made the decision

published

Solar services group well done, everything from installation to finished product fantastic. I am glad i decided to install solar when i did it's now buzzing away. A very happy customer

Customer Service
Value for Money
Product Quality
Installation
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1 comment
Solar Service Group
Customer S.Solar Service Group
Steve & Jan

Steve & JanHunter Region, NSW

  • 4 reviews
  • Verified customer

They did a great job - no regrets

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size10 KW
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Review collected in partnership with Solar Service Group

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GnD

GnDHunter Region, NSW

  • Verified customer

Good Product .. Well Installed .. Great Outcome

published

The pre-install was good .. everything was explained and my questions were answered promptly. The installation presented problems to the team that could not have been anticipated but they worked hard to overcome them on a very hot day. The result is a very neat install in our garage. We've not issues with the company at all. We had a suggestion for an improvement (to overcome one of the installation issues) that we passed on and it was well received.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 1 x Alpha ESS B3 BOS; 1 x HIVE 2.9kWh Battery (Storion-SMILE-B3); 2 x Alpha ESS Multi Phase Meter Kit (ACR10R)
System Size2.9 KW
Purchase PriceA$6,000.00
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1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Peter Edwards

Peter EdwardsSydney, NSW

  • 2 reviews

Great Pre-Install Customer Service. Very very BAD after installation Customer Servicce.

published

The sales process and installation booking and installation all went well. Since installation have had an issue with my coffee machine and microwave turning off for no reason. Also my standing lamp comes on at the same time. Also since installation found that my Ethernet cable was cut by the installer when drilling holes for the battery.
I have rang Solar Services Group twice and left messages, with their call centre. Can't actually speak with anyone from the company direct. Also submitted a Technical support request on their website. Have hear nothing from them despite both messages with the call centre being marked as URGENT.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Hive battery system
System Size6.8 KW
Purchase PriceA$9,500.00
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3 comments
Solar Service Group
Customer S.Solar Service Group
Peter Edwards
Peter Edwards
Solar Service Group
Stephanie A.Solar Service Group

Hi Peter, I'm glad that we were able to rectify the fault promptly and as a result, your system is working perfectly. For any future enquiries, feel free to contact us at hello@solarservicegroup.com.au

  • Verified customer

All that was promised.

published

Two very nice blokes arrived on time as promised, explained what they would do, and within an hour they
had finished. The App was explained to me and they were gone inside the hour. Could not be happier with the finished job.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Existing 2Kw system
Purchase PriceA$6,169.00
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

  • Verified customer

Solar battery surprise

published

The installation was smooth and efficient with no interruptions to my day to day activities. It was amazingly quick. The installer took time to explain the workings of the battery and answer my questions. The software provided is easy to use. I would thoroughly recommend Solar Service Group.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group

Dawn

DawnPerth, WA

Devastated

published
Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeYes
Panel Purchased Goanna Battery
System Size5 KW
Purchase PriceA$8,000.00
See all answers
2 comments
Solar Service Group
Customer S.Solar Service Group
Dawn
Dawn
Page 1 of 18

Questions & Answers

Stan B.

Stan B.asked

battery dimentions

1 answer
Ken Rowley
Ken Rowley

650mm high x 620mm wide x 235mm deep

Reviewedhonestly

Reviewedhonestlyasked

Why are you so pushy for payment and yet I am still awaiting installation? I've paid in full and for an extra battery, yet no contact made to arrange install. Been waiting 7 weeks now!!

2 answers
Reviewedhonestly
Reviewedhonestly

Got called n the day this was posted and was informed my installation will be December. Wow so much for the promise of installing within 8 weeks? By time install date planned arrives I will have been waiting 13 weeks!! Not a great start. Wishing I had not signed up now

Robbi04
Robbi04

Beware! have had Abysmal service and left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.

Maz26

Maz26asked

Has anyone had their bill go to zero after installing a battery?

5 answers
Karl S.
Karl S.

You will always have the service to property charges. But it seems that the battery is providing most of the floating power required. I am thinking that if I switch on the oven I may be drawing partially from the grid.

Solar Service Group
Customer S.Solar Service Group

Hi Maz26, as Karl says you will have supply or property charges from your electricity retailers, however we have been able to see our customers charge their solar battery during the day and still cover daytime electricity usage with their solar. Then cover their night time electricity usage with the electricity stored in their battery.

Robbi04
Robbi04

No. After technicians came to rectify a problem I was left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.

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