horrific service Cant Be Worse!!!
Im very disappointed and absolutely outraged that no one has taken the time to call me back!
especially since i had called 4 time that day i last spoke with solar service group.
I keep getting told that someone will call me back (dean) but no one ever does, the lack of respect you guys have is disgusting!
I work in retail/marketing and admin and as busy as i get i still make time to call back my important clients, but obviously you guys do not care what so ever. I have waited too long and only been given half assed answers, you guys are breaching contract as i have paid for a product and yet been given a dud that does not and has not worked to this day!! ***keep in mind i paid all upfront to get a sooner install date (14/2/19) instead of 4/3/19***
Not only has it not been working, but also its not even the battery size that we agreed on!
clearly your main priority is sales as there is a massive lack of communication when it comes to support or details.
[email address removed]
order ref: 46440
dont give me excuses!
The installation went smoothly and the staff are very helpful and professional.
The installer which attended where very professional and informative about how the battery pack was going to be installed and what would happen after the installation. They did the work in a timely manner and communicated very well on the work they had to perform and answered questions asked of them. The staff of Solar group are also awsome and very professional, with customer satisfaction as there focus.
From first contact to after installation service was just excellent
The Battery Installation was done to an excellent professional manner the young electricians were very polite. Very Pleasing.
The office staff especially Donna were just so lovely especially when I was having issues programming into the monitoring system....not their fault my silly typing of Passwords.
Congratulations to the company I will be recommending them to all my friends. Very friendly and professional and nothing is too hard.
The team which installed the battery system was highly professional, very very helpful by explaining the matters which I needed to know and exceptionally courteous. I cannot speak highly enough of the process. As the system, however, was only installed recently I have not yet been able to ascertain how it interfaces with my electricity provider. Presently I am monitoring what I can . Generally my compliments to the 2 technicians who installed the system.
Absolutely Great to deal with, from purchase to installation and beyond.
From the first phone enquires to purchase and installation, this company has it all, high quality products and the professional team to match! Everything from sales,installation and after sales support, no question was unanswered and everything explained thoroughly. I wouldn’t hesitate to recommend
Installation left without completion
1 A contractor attended my address to install a new replacement inverter on 5 February 2019 and a fault was located and as a result, the system was deemed non compliant. The inverter as fixed to the wall with cables not connected. As at the date of this review it still has not been made operational. Discussions were held with the company to fix the problem, but to no avail.
2 I advised that I would be away in two weeks time and wanted it completed by that date. I received a telephone call from the company late at night informing me that all job allocation staff had left for the day. That was two days before I was going away and again I was advised that the work could be done whilst I was away as I did not need to be present for the work to be completed.
3 Upon my return from overseas (5th March 2019) no work had been undertaken by the company. I rang the company, only to be transferred to a message service on behalf of the company. That message was left some 10 days ago and to date I have not had a response to that telephone call.
4 The company wanted payment up front before any work would be done and at this stage they have not lived up to their obligations for which payment has been made.
5 Consideration is being given to another company to complete the work that Solar Service Group has failed to do.
Maybe I can get of the grid!
The process was streamlined from start to finish A letter followed by a phone call (on my behalf) and the process began. Before writing this I read the review by Waz but I can clearly say that he is well misinformed about costs of endphase. Nonetheless I was very happy with the payment process followed by the installation. The electricians were very informative and professional. So far my interactions with the company overall have been professional
A very professional installation
The panel installation process was a breeze.
Would have been better if I had been told of the delay in the arrival of the installation team.
Had waited the whole morning before I left for work at 1:30 pm.
Great service excellent communication
The service was very good from start to finish. We were kept informed throughout the process. The guys that installed the battery were very good they managed to do the installation a day earlier than I expected. If you want good old fashioned service this company provides it.
very happy with battery installation
I have had eight solar panels on my roof for the past six years. From talking to them and seeing them at work, I could tell that the 3-man battery installation team were very competent. They did the installation on the afternoon of Friday 15 February, 2019, as previously arranged.
Job well done
Very professional, clean, friendly & quick installation, even took all my empty boxes
I would highly recommend them, one happy customer
Customer service & follow up had been even better
Solar Service group you have won me over
absolutely terrible after talking on the phone and of course told it's a once in a life time offer , which it is not but that's not the point I had some family troubles and couldn't afford it and needed my$ 600 deposit returned which after a phone call they said they would do but normally keep $450 for canceling even though it was the next they have since only returned $150 and are refusing to refund the rest , I will keep you informed as this is ongoing. Absolutely disgraceful that there was no cooling off period and they try to trick you into purchasing immediately saying there are limited units remaining - a complete lie.
Brilliant service and great followup service. Wonderful company to deal with
I had panels installed previously and had two batteries installed with Solar Service Group. Very happy with installation and service. Follow up communication is excellent as well. Very happy with Solar Service Group.
I watched the install with the men on the roof as Id had issues with broken tiles from other companies. The men were careful and explained what was happening. They even cleaned up after the installation .
Excellent Service and workmanship.
I had a battery installed to compliment my existing solar panels and from first receiving their letter to having my second battery installed (yes, I went back for a second battery) I found this company from the office personell to the installers to be very professional, friendly and they just got on with the job. Arrived when they said they would, got on with the job, no fuss, no mess and when finished there was nothing to do but admire their workmanship and monitor how much the batteries were saving me. There was no pressure to buy anything. The initial letter was an invitation and was up to me whether I accepted or not. The staff have been most professional, courteous and helpful, answering any queries I had to my satisfaction and things were done when they were scheduled and carried out at a time convenient to me. No fuss, no mess and a very happy customer. Thanks Solar Service Group for you great service.
The service of the process is good and easy. People who came in to install the panel are nice and explain very thing to me clearly.
No issues. Very smooth and nice.
It was very easy because there was no unforeseen obstacles everything panned out as expected. We were very pleased with Solar Service group and the Goanna Battery and the installation people
I had a battery installed. Asides from photographing the existing installation, I had nothing to do except pay the balance. I had no issues with the Company or the installers - they were very professional in their attitude, approach and workmanship
Had battery installed only the contractors did a great job had no issues and were able to answer any questions I had in regards to the battery and its operation and I have learnt to use my power more wisely
I have engaged Solar Service Group to provide a battery to enhance the utilisation of my existing solar panels. The company's communications and follow-up has been very good. The installing contractors worked like Trojans in the excessive heat of the day, had the battery in and operational quickly, and left the site clean. They even fixed a slight cosmetic issue with my meter box without me asking. I am looking forward to my next power bill to judge the cost effectiveness.
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