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Solar Service Group

Solar Service Group

4.2 from 318 reviews

Reviews

Review distribution

5 star
216
4 star
44
3 star
3
2 star
10
1 star
45

Tony Taylor

Tony TaylorSydney, NSW

  • 2 reviews
  • Verified customer

Great Job!

published

Have had 18 solar panels for some years. Now had a solar battery installed by Solar Service Group. The workers who did the installation were neat, quick and thorough and cleaned up after the job. I am very happy with the work done and the workers were great guys. Congratulations!!

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with Solar Service Group


  • Verified customer

Good service

published

Had the first battery installed a few months ago and decided to install a second one. Contacted the company and an installation date was decided upon. The installer rang on the day, arrived at the time stipulated, installed the item without fuss and removed all packaging and waste.
Can recommend the company both for its products and its services.
Both excellent.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased 2.00kwHanwha ABB 8 panels
System Size2 KW
Purchase Price $6,789.00
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Hans, thank you for sharing your positive experience with us. We're so glad you've had a great experience with our technicians. If there is anything else we can assist with please feel free to get in touch.

Review collected in partnership with Solar Service Group

Kevshar

KevsharPerth, WA

  • 2 reviews
  • Verified customer

Money Saver

published

The process for installing batteries was smooth, and very easy. Booking made, money paid and install completed in no time. The company monitored the system and deduced that we could use additional cells and came good with a cheap price. This option was taken up and as per previous, the next installation went quickly and very professionally. The Tech's ensured we had the correct tools to monitor the output and showed us what we can expect. Now we are nearly zero on our bill.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased ABB
System Size5 KW
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1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Kevin, thank you for sharing your positive experience with us. We're so glad you've had a great experience with our technicians. If there is anything else we can assist with please feel free to get in touch.

Review collected in partnership with Solar Service Group

Jenny Dowde

Jenny Dowde

  • 2 reviews
  • Verified customer

Charged and ready

published

The entire process, from the initial discussions about a battery installation by Solar Group to complement our existing panel system, to the actual installation has been fast, efficient and very professional. Everything was explained to us clearly and thoroughly and questions answered in a timely manner.
The team arrived on time and installation was carried out within a couple of hours.

Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Jenny, thank you for sharing your positive experience with us. We're so glad you've had a great experience with our technicians. If there is anything else we can assist with please feel free to get in touch.

Review collected in partnership with Solar Service Group


Sam Clark

Sam ClarkIllawarra, NSW

  • 2 reviews
  • Verified customer

Great service

published

Great communication between Solar Service Group and myself, very prompt in organising instillation. They were very happy in answering any questions I had. Installers were easy to deal with, also all done so quickly and again happy to answer any questions. So glad I did this.

Value for Money
Customer Service
Installation
1 comment
Solar Service Group
Stephanie A.Solar Service Group

Hi Samantha, we're glad to hear that you had a fantastic installation experience with your Technicians. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact our team and let us know.

Review collected in partnership with Solar Service Group


Peter Wagstaff

Peter WagstaffGippsland, VIC

  • Verified customer

Great investment with my solar battery installation.

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $6,937.50
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group


  • Verified customer

Charged up and ready to go.

published

I recently got a Hive battery system added to my existing solar system by Solar Service Group and am glad I did. I was advised when they were coming and they arrived promptly. When they arrived they asked to be shown where the inverter and switchboard were and before I knew it the unit was installed. (Well about an hour and a half). I was advised of the process from start to finish and any questions were answered on the spot. I have access to monitoring of the system on my iPhone, iPad and Mac and find it easy to use and very handy. I sent an email to their support people and got a reply quickly which answered my question. From my experience so far I would happily recommend them.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Hive Battery
System Size3 KW
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Jonathon, we're glad to hear that you had a fantastic installation experience with your Technicians. If there's anything that you would like to see us improve on in the future, please do not hesitate to contact our team and let us know.

Review collected in partnership with Solar Service Group


King E

King EPerth, WA

  • Verified customer

Solar service group are a bunch of RIP off merchants who get your money then do not give a damn about there customers.

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased EnvoyS
System Size1.2 KW
Purchase Price $6,027.00
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group
Frank

FrankMount Warrigal

  • 3 reviews
  • Verified customer

They want more money $1300 to install blackout software so my battery that i paid for works in blackouts

published
Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Goanna Battery System by Solar Service Group
System Size3 KW
Purchase Price $6,428.80
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Easy end to end

published

From the sale up to our installation we couldn't really fault anything. Our system is up and running and the monitoring makes keeping track of everything we're putting in and out simple.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size3 KW
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hano Tofia

Hano TofiaFar North Queensland, QLD

  • 2 reviews

Closed Group Testing Phase Letter

published

Received letter in mail yesterday 20/11/19 offering a scheme for a battery(3kwh) at a installation cost of $6,500...........and to be monitored on a 12 month period in Qld that is a total rip off as I have quotes from other companies for the same price for a (6.5 kwh) battery....stay away from these guys they will suck you dry

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Ken Rowley

Ken RowleyGippsland, VIC

  • Verified customer

A neat package

published

Installation was very professional. The guys arrived on time for the installation and best of all cleaned up after themselves. Hopefully the cost will win out over time. Awaiting our first bill after installation and hopefully it will zero.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group


Faulty battery & very poor technical support

published
Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Happy with result

published

Our installation was arranged within around 4 weeks of purchase, the installation itself was neat, and the installers arrived when they said they would. We check our monitoring every couple of days to see how its going.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size2.9 KW
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group
Dmytro

DmytroSouth East Queensland, QLD

trial program

published

Trying to sell the "discounted wholesale price" very low capacity battery system for much more than it worth. Asked to do deposit to secure the spot before exposing details about the system or warranty. Refused to show any paperwork before receiving money. After online research, they are doing the "initial testing phase" for years by now. Do the simple math of savings before ordering such system.

Value for Money
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group
aslam v.

aslam v.

  • 2 reviews

Terrible

published

Made a sales pitch saying that you qualify for a battery "trial" which eventually turned out to be a nothing more than a sale. collecting information from me and selling alpha ess battery in 5980 and not able to get vic rebate actually more expensive than other standard battery.
such a foolish act they doing, don't call them if you receive a latter or mail from them.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price $5,980.00
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Abfab

AbfabSydney, NSW

  • 2 reviews
  • Verified customer

Excited to see the benefits

published

We had our solar battery installed and I was very happy with the installers punctuality, knowledge and professionalism. After the battery was installed we received an email with a website we could log into to see our battery work. We haven't received an electricity bill yet but looking at the website it will definitely be worth our investment.

1 comment
Solar Service Group
Customer S.Solar Service Group

Review collected in partnership with Solar Service Group


BeachyStar

BeachyStarPerth, WA

  • 18 reviews

High pressure tactics and dubious product

published
Return Claim MadeNo
Warranty Claim MadeNo

Mitchell L.

Mitchell L.Greater Melbourne (Metropolitan), VIC

Full of knowledge and useful

published

The battery installer was well informed and very helpful to us. The whole process was straight forward and well explained to us along the way. The benefits of our battery are already showing.

Value for Money
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Mitchell, thank you for providing us with the positive feedback from your installation. If there is anything you would like to see us improve on in the future please don't hesitate to contact us and let us know.


Leanne Hill

Leanne HillMelbourne

  • 2 reviews
  • Verified customer

Very happy with installation.

published

I recently had my solar back-up battery installed, and can't wait to start saving on my power bills. The installers were polite and professional. They did a great job, and explained how it works.

Value for Money
Product Quality
Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solar Service Group
Customer S.Solar Service Group

Hi Leanne, thank you for providing us with your feedback. It's great to hear that your installation went well. If there is anything you would like to see us improve on in the future please don't hesitate to contact us and let us know.

Review collected in partnership with Solar Service Group


Page 1 of 16

Questions & Answers

Stan B.

Stan B.asked

battery dimentions

1 answer
Ken Rowley
Ken Rowley

650mm high x 620mm wide x 235mm deep


Reviewedhonestly

Reviewedhonestlyasked

Why are you so pushy for payment and yet I am still awaiting installation? I've paid in full and for an extra battery, yet no contact made to arrange install. Been waiting 7 weeks now!!

2 answers
Reviewedhonestly
Reviewedhonestly

Got called n the day this was posted and was informed my installation will be December. Wow so much for the promise of installing within 8 weeks? By time install date planned arrives I will have been waiting 13 weeks!! Not a great start. Wishing I had not signed up now

Robbi04
Robbi04

Beware! have had Abysmal service and left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.


Maz26

Maz26asked

Has anyone had their bill go to zero after installing a battery?

3 answers
Karl S.
Karl S.

You will always have the service to property charges. But it seems that the battery is providing most of the floating power required. I am thinking that if I switch on the oven I may be drawing partially from the grid.

Solar Service Group
Customer S.Solar Service Group

Hi Maz26, as Karl says you will have supply or property charges from your electricity retailers, however we have been able to see our customers charge their solar battery during the day and still cover daytime electricity usage with their solar. Then cover their night time electricity usage with the electricity stored in their battery.

Robbi04
Robbi04

No. After technicians came to rectify a problem I was left with power outlets in 3 rooms in my house not working, solar panels not working and switchboard left with cover not screwed on. Will be getting a reliable company to rectify the shockingly incompetent work.


Get an answer from our members and Solar Service Group representatives

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