??!
1 photo
Solaray Energy

Solaray Energy

4.2 from 47 reviews · View Statistics

Reviews

4.2

47 reviews
  • Value for Money
    4.3 (34)
  • Product Quality
    4.8 (34)
  • Return Claim MadeYes (0) · No (39)
  • Customer Service
    4.4 (41)
  • Warranty Claim MadeYes (1) · No (38)
  • Purchase PriceA$12,116.25
  • Timeliness
    4.9 (30)
  • Job Satisfaction
    4.9 (28)
  • Rates and Fees
    4.7 (26)
  • Installation
    4.5 (38)
Previous
Next

Works well!

published

The Solaray team communicated well. Installation was quick and neat. I’m very impressed with the Enphase and LG combination to date ( system has been installed for 2 months).

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedLG
Warranty Claim MadeNo
See all answers
Nickls

NicklsSydney, NSW

So far so good, still early days.

published

We have found the sales team very helpful and professional in their approach
The installation team were punctual, polite and very tidy on finishing the job
Customer service staff very helpful and they organised the grid connection.
We had no issues with the company and we would have no hesitation in recommending Solaray Energy.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedLG
Warranty Claim MadeNo
Purchase PriceA$9,000.00
See all answers
Frances

FrancesSydney, NSW

Great Choice - Seamless Process

published

We had been contemplating which company to go with to install our Solar for a while and we always like to go with a provider that has been recommended to us through a friend or colleague.
All the staff including sales and trades persons were friendly and easy to deal with. No issues with the whole process. I would highly recommend Solaray Energy.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size3 KW
Panel PurchasedLG
Warranty Claim MadeNo
Purchase PriceA$10,000.00
See all answers
Solar Retailers

Find out how Solaray Energy compares to other Solar Retailers

Know better, choose better.

Compare all
  • Verified customer

Excellent customer service, highly recommended

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size12.4 KW
Panel PurchasedLG NeON2 365W
Warranty Claim MadeNo
Purchase PriceA$18,000.00
See all answers

Get quotes from Solar Retailers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Phuong

PhuongHunter Region, NSW

Great customer service and products

published

Great service from start to finish. Professionalism level shown by Solaray staff especially Nick, Tammy and Deb was second to none. Provided great details about the Trina made the process easier to choose. Great installation by tech team. Working well from day 1. Highly recommend it.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Nicole C.

Nicole C.Sydney, NSW

Highly recommended!!

published

The whole process, right from quote to installation was handled with honesty and thoroughness. All of my queries were answered promptly and reassurance.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedEnphase
Warranty Claim MadeNo
See all answers
RickS

RickSSydney, NSW

  • 2 reviews

A very good experience

published

Understanding solar as a consumer and organising quotes is a complicated task. The sheer volume of information that you get bombarded with can be overwhelming. Once I found Solarquotes.com.au and asked for two quotes, the process got easier. Solaray was the one I chose. They were informative, used quality products, were price competitive and were not pushy. They even offered an upgrade at no extra cost to a newer panel. Once committed, the process was seamless. Aside from a delay because of rain, the installation was straight forward and the system worked from Day 1 - and continues to function fine. Do your research but I highly recommend Solaray Energy.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9 KW
Panel PurchasedLG NeON2 365W
Warranty Claim MadeNo
Purchase PriceA$12,990.00
See all answers
Larry L.

Larry L.Sydney Surrounds, NSW

Great Service

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5.7 KW
Panel PurchasedLG NeON2 360w + Tesla Powerwall 2 battery
Warranty Claim MadeNo
Purchase PriceA$21,000.00
See all answers
scott

scottSydney, NSW

review of Solaray Energy

published

100% happy with service and install and follow up services, panel install was tricky but techies new there job well , service and email follow up has been good

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size13 KW
Panel PurchasedTELSA
Warranty Claim MadeNo
Purchase PriceA$12,990.00
See all answers
Solar Retailers

Find out how Solaray Energy compares to other Solar Retailers

Know better, choose better.

Compare all
Mark

MarkSydney, NSW

  • 2 reviews

Great experience

published
Value for Money
Trustworthiness
Customer Service
Timeliness
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.88 KW
Panel PurchasedTrina 370W
Warranty Claim MadeNo
See all answers

Get quotes from Solar Retailers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
  • Verified customer

Excellent service and experience.

published

Dealing with Solaray in the purchase and installation of a new solar system has been one of the smoothest and easiest home improvements we have undertaken. From the initial contact with the sales team through to final installation the process was seamless. All questions and communications were handled promptly, courteously and professionally. We would have no hesitation in recommending Solaray to prospective buyers of solar systems.
Gene & Charmaine

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedLG-Neon 360W panels & Enphase Micro-inverters
Warranty Claim MadeNo
See all answers

Great customer service

published

Communication was great from beginning to end. Very professional. We had an issue that needed attending to after installation and we had a quick response with the installer returning the next day to help fix it. I can’t really compare to other companies in terms of value for money, but we are happy with the products and service provided.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Purchase PriceA$11,000.00
See all answers
Justine L.

Justine L.Sydney, NSW

Excellent service from Solaray

published

Installed an 8.14kW solar system with 22 Trina panels and Enphase microinverters. Very impressed with sales / service and communications. Competitive price. Highly recommend. The install process went according to plan & i'm super pleased with the result. Thanks Solaray.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.14 KW
Panel PurchasedTrina 370watt
Warranty Claim MadeNo
Purchase PriceA$8,990.00
See all answers
Jose

JoseSydney, NSW

Great service and experience

published

Installed a 11.52Kw system, a LG-Neon 360w panel (32-panels) and a SMA-Tripower inverter. The process from quote to installation was carried out to plan. The company delivered, installed and completed the job as stated. The install team arrived on time and carried out the install as describe by the co-ordinator with no interruption to my day. The dealings with the company was fantastic, all questions answered and prompt responses to my calls or emails, great customer service. The panels look fantastic and I am very pleased with the job.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size11.52 KW
Panel PurchasedLG Neon 360w
Warranty Claim MadeNo
Purchase PriceA$13,000.00
See all answers

A very great help.

published

Installed a Solaray system (Trina Honey 370 watts/ SMA Sunnyboy inverter) on the 8/09/2020.Good product,stylish &price is competitive.Staff were very helpful & friendly (particularly Tammy)who made the constant update from the time you place the order, schedule and follow up call after. A very excellent service. Installers were professional , knowledgeable & tidy up the place after installation. Highly recommended this Company and easy to deal with .

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedTrina Honey 370 / SMA Sunnyboy inverter
Warranty Claim MadeYes
See all answers
Solar Retailers

Find out how Solaray Energy compares to other Solar Retailers

Know better, choose better.

Compare all
Jason

JasonSydney, NSW

  • Verified customer

Very good product and service

published

Installed 8.2kw solar system about 2 months ago. (Lg panels & Enphase inverters) Staff were very friendly and installers were professionals. Very happy with my system. Also very competitive price too. Highly recommend it.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Panel PurchasedLg
Warranty Claim MadeNo
Purchase PriceA$11,900.00
See all answers

Get quotes from Solar Retailers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Caddo

Caddo

  • 2 reviews
  • 4 likes

Great experience - highly recommended

published

From initial contact, to supply and installation, all went very well. Pricing competitive, service co-ordination smooth, and installers experienced and thorough.
The Enphase Micro-Inverters are safer and are brilliant for locations with shaded areas, future expand-ability and low light conditions. Have been amazed at how they still generate power on very overcast days.
The Enphase Envoy is brilliant, connects to home WIFI, and records all power generated, imported, and exported on the Enlighten app.
Based on my experience, I would highly recommend Solaray.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.9 KW
Panel PurchasedTrina
Warranty Claim MadeNo
Purchase PriceA$9,000.00
See all answers
Abdul

AbdulSydney, NSW

Satisfaction through perfection

published

Highly recommended and very professionally done everything. I think when you get the same thing which you have been told or been advertised then you get perfect satisfaction. Product is very good and very efficiently working. I have told many others to go with these guys. Australian standard job, Australian professionalism and Australian customer service. I am really satisfied. Thanks Solaray and thanks everyone there.

Value for Money
Product Quality
Trustworthiness
Customer Service
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Jack

Jack

  • 4 reviews
  • 1 like
  • Verified customer

Excellent in every way

published

I did a lot of research and got quotes from five or six different companies before settling on Solaray. I found them to be excellent to deal with at every stage of the process, from Nick in Sales through to Rebecca during and after the installation. They were all very knowledgeable and friendly, and everything went really quickly once I had made my decision. There was no hard sell, and their product quality and price were hard to beat. The installers were also excellent - twenty panels installed in four hours, and I’ve been very happy ever since. I can’t recommend Solaray enough, and will definitely be giving their details to any friends looking into solar.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase PriceA$5,000.00
See all answers
RB Sheridan

RB SheridanSydney

  • 4 reviews
  • 9 likes

Professional from start to finish

published

Having reviewed the extensive information on their website, I had no difficulty in settling on the preferred system configuration. The quotation was competitive, and every communication and question was answered quickly, professionally and courteously. The installation was quick and easy, and the system has been working normally ever since. Average daily production since installation has approximated the monthly values provided on the Solaray website. Solaray are easy people with whom to do business. I recommend them.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8.64 KW
Panel PurchasedLG
Warranty Claim MadeNo
See all answers
Page 1 of 3

Questions & Answers

Edna Ferrer

Edna Ferrerasked

Is it Australian Standard to shortened the vent pipe on the roof to accommodate solar panel?

No answers

Get an answer from our members and Solaray Energy representatives

Details

CategorySolar Panel Installers and Solar Retailers
After Sales ServiceYes
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid

Visit official website

Other Solar Retailers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.