Solargain

Great Heat Pump Experience – Professional with no hard sell tactics. Timely follow ups and patient replies to my research by Irshad. Install had a minor hiccup with dates but was resolved quickly and to my satisfaction. Chad from Merrit plumbing did a very professional install and was able to do an additional job whilst onsite. Show details

Stay away!! I got my solar panels installed in Jun 2023 and Solargain replaced my original RCBOs with another brand. While doing another work, my regular electrician found out that the RCBOs installed by Solargain don’t trip…..essentially my… Read more

entire family had been sitting on a time bomb for the last 2 years.

I spent over $800 dollars replacing the RCBOs. I have sent the detailed electrician report, videos etc to Solargain asking for a refund but a month later, there’s nothing. Apparently, they are waiting to hear from their supplier.

The awareness of checking RCBOs to see if they trip is very low. Can I please urge everyone reading this to check in case Solargain has replaced your switches.

Don’t trust what they claim. Contrary to their claim that they care and provide regular updates on issues raised, they don’t as is clear from my example.

Choose a provider that really cares, please.

I had an iStore 270l heat pump hot system installed by Solargain here in Albany in 2019. They promptly closed their shop down for good shortly afterwards. I have never heard from the again. Now I'm trying to get hold of them to replace the anode and… Read more

do a 5 year service. All I get on their "customer service" line is "This inbox is full". They don't respond to emails, tneir website chatbox is just a bot - they are completely off-grid.

Our off grid system had failed and although this company couldn't directly help us to get it going again, Amy was absolutely brilliant. She listened, assured us that she would get back to us with options. Amy did get back to us in a timely manner and this information has assisted in getting us a solution. Thank you Amy!!! Show details

Couldn’t recommend Solar Gain highly enough! TL;DR: Stop looking. Go with Solar Gain. You won’t regret it! After another solar company completely screwed me around for months, promising me a product and deal that they ultimately couldn’t even offer, Solar Gain came to the rescue and went above and beyond. From my first contact with Jeremy… Read more

Lemieux, he made the whole process easy. I was able to provide the job details with a few photos and measurements, and he made the quotes easy to understand and provided professional, tailored advice based on exactly what I was looking for. He even encouraged the cheaper options where they were suitable, without unnecessary add-ons or high-pressure sales tactics. His communication, professionalism and friendliness were exemplary.

The entire process was streamlined from start to finish. Solar Gain handled the application, helped me work out a system that actually suited my needs, and delivered exactly what they promised.

The installation team was amazing. They were fast, friendly and professional, and had the entire installation completed in just half a day. They made the whole process incredibly easy.

Do yourself a favour and get a quote from these guys before making your decision. Don’t get sucked in by cheap prices and big promises from companies claiming they can do it faster or cheaper. I learned that lesson the hard way.

In a market completely flooded with companies trying to get a slice of the government rebates, promising consumers the world and then falling well short with poor communication, poor customer service and questionable ethical standards, do yourself a favour and speak to Solar Gain.

Don’t make the same mistake I did.

Stop looking. Go with Solar Gain. You won’t regret it!

It was the addition of a 15kWh stack to and existing installation with 15kWh battery. The installer, Prosun, made sure it blended in with the existing installation. It couldn;t have been done better.

In May 2019 our Solahart HWS finally needed replacing after over 35 years of service. We looked at available options and decided to go with Solargain for replacement product. Since that time all has been well with the system, no complaints. With our previous system we always did regular servicing and hoped to do the same with the Solargain. … Read more

This is where I have issues. First contacted Solargain, Brendale in March 2026 and was advised service department will contact. After few more calls, emails nothing happened so contacted main office in Perth. Got the usual sorry etc. and the name of a person to do service; rang and after repeated unreturned phone calls again contacted main office via email. Reply from [Name Removed] saying sorry for difficulty in getting system serviced and recommended another company. Rang and actually spoke to Julian who seemed more than happy to do the job. Forwarded details and have heard nothing more, again after more texts and email. Contacted Perth office again a couple of weeks ago and still awaiting reply. So here we are at the end of July 2026 and still no service. I have contacted Solahart who would be more than happy to do the service, but as they do not know if their components are compatible with Solargain said I may be wasting money on a call out if they cannot replace parts that are usually standard in a 5 year service. Regretfully though this may have to be my next step. Again, the product itself has been working well, however cannot say for how long as the servicing that is supposed to be done - as outlined on Solargain website - has not been possible. So if considering Solargain in Brisbane ask about their after sales servicing, as we certainly have not had any. Should have stayed with Solahart.

I had my solar system installed last year july 2025 which are istore hybrid inverter and jinko panels by Solargain Hastings. So far only had a couple of issues one was resolved quickly however the other is an ongoing feed in tariff which I'm not recieving. (My electricity provider does not get any information on how much feed in back to the grid).… Read more

According to solargain its an istore issue which I have asked Solargain many times via phone and emails when its going to be resolved only to get from them that istore is working on it and they will compensate for this loss. Reason why I'm giving 2 star review is that when I got my solar system installed Solargain knew this was an on going issue with istore and purposely didn't disclose it to me. If Solargain was upfront with saying istore had this issue I may have not gone with this system. This issue is not isolated to me as well and to this day Solargain are still installing these systems knowing this is still ongoing. I'm sure just like myself they have not been disclosing it to there customer base until after installation. Seems like to me Solargain responds well to product reviews so after reaching out many times via email and phone, I'm leaving my experience here so everyone can see. Again I'm sure they will say they are working with istore putting blame onto them.

The electrician was great during the solar health check. However, the experience was let down by the admin team. The electrician needed a blank document with a letterhead from the office so they could send me an updated report. Despite multiple reminders, the admin team literally took over a week to email them the blank document, causing unnecessary delays. I would not recommend Solargain due to their poor admin support. Show details

From go to whoa everything went like clockwork. Installation was even way ahead of scheduled time. Other than hearing the installers on the roof I would not have known they were here. Detailed explanation on usage followed the installation. I can personally recommend Solargain if you're considering solar panels. Show details

Thanks to the team at Solargain Echuca. From our first phone call to Karen, to Bryn coming out to quote followed by the team led by Jack doing the install. I couldn’t fault their service and would highly recommend them 100%.

The precontracts team were very engaged and responsive to meet our needs with the installation work (electrical and plumbing) done really well with great communication, and extremely responsive to minor issues that emerged during the install.

I dealt with Hopa who was great to deal with. Good listener and provided all the information required. He did my service booking. Joe was the plumber that came out, he did an outstanding job in no time at all. Most important thing is I now have my solar hot water running again. Would not hesitate to recommend them to provide solutions and support. Thank you Team Solargain and a shout out to Hopa and Joe. Show details

Great price and excellent products. Terrific installation personnel, very efficent, polite and respectful of my property. Very professional hand over of the installation on completion. Very Happy and would recommend. Show details

John and I have now had the pleasure of using SolarGain Echuca on 2 separate occasions. The first was to have our solar system and a new hot water system installed. We couldn’t have been happier with the service we received and the quality of the systems. We were so happy, we have just had them back to install our batteries. A huge shout out to… Read more

Lance, Bryn, Josh, Coby, Dillon and Ben. The guys went out of their way to help us and the installation was very professional. Thanks again guys. A job extremely well done.

Lance and his team were amazing. Very professional, efficient and friendly. I highly recommend their service and have told several people about the wonderful service and product. I was so impressed by the installation of my Solar panels, I felt confident asking Solargain to install Batteries. I am extremely happy with their service and the kindness they showed me due my physical limitations.

I can’t praise you guys highly enough and would recommend Solargain to anyone. The whole installation was done in one day and is so neat and professional that I could not be more happier with the whole system. And to top it off the FranklinWH app is showing that I should never get another electricity bill. Thanks to Bryn and the team, with a special thanks to the install team. Steve. Show details

They quoted, booked the job, and did the job without any fuss or issues. The communication was very professional and clear and the guys who installed were very mindful of neighbours, and keeping my dog safely secure on the premises. Very very happy customer. Show details

I can't speak highly enough of Solargain as a company. My local Solargain rep is a neighbour and friend and the whole process has been easy and informative and the communication through out has been perfect. This install was to add an Istore battery to our solar system that Solargain had recently upgraded for us, and we decided to complete our… Read more ·  1

system with a battery. The installation team was on time and communicated when they would arrive and I cant fault them and the installation was first class and a pleasure dealing with them. I am an electrician myself and recognise quality workmanship. The Istore products are first class and I cant recommend Solargain high enough to anyone considering either a complete new system or an upgrade to your existing system.

It was wonderful experience with Solargaine. This is my second house solar installation. Solargaine did excellent job with quality and professional. Thanks Solargain . Show reply

The technician that came to install was very professional. He even gave up his Saturday to install my new batteries as the original fitout day was changed as the technician down to install was held up on another job earlier. Show details ·  1

We had use Solargain previously in Brisbane and they had not dropped or waived in their excellent service in all areas. We have a Solar battery installed and couldn’t be happier with the entire process. Sheldon was that reason. His professionalism, down to earth approach and communication was awesome. He was patient, knowledgeable and nothing was… Read more ·  1

an issue, a great brand ambassador couple with the installers, admin and all that goes into this, Solargain were simply fantastic and will be out go to people and company in the future

Very happy with our overall experience with Mick and the team from Solargain. We had aniStore heat pump installed and the whole process took just over a week. We received a competitive quote, and Mick explained all the options. The heat pump was installed on the day it was booked and Rob the installer was super professional. The job was very neat… Read more ·  1

and the hot water was up and running within a few hours. Rob took his time to explain how the system works etc.. Highly recommend Solargain, who have built a strong reputation, particularly after a poor experience with a less reputable company. Do your homework and save yourself money and headaches!

We chose Solar Gain as they installed our First system Years ago and was a great experience. Just recently we added to the system with A second bigger system and also added a EV charger and Batteries. Like the first install it was also great to deal with such a professional company whom only deal with quality products. Shout out to Blake the… Read more ·  1

installer whom is very meticulous neat and tidy. So if you are thinking of putting in a new Solar system I would Highly recommend SolarGain Justin