Reviewer Photos & Videos
Long standing company for a reason
We used Solargain in 2012 and again in 2020 to upgrade and expand from 3kW to 8kW. Great company with polite sales and service staff. Reasonable price and a high quality product.
Great installers for solar panels/inverter
We organised our solar install through Pure Electric, with Solargain being their chosen installers. We were very impressed by the Solargain install team led by Yousseff. They were prompt, courteous and hardworking installing all 20 panels and inverter in just one day. Highly recommend!
- Verified customer
Excellent service, would recommend them.
We had a 6.50 KWp system installed in May 2020. My wife and I did a lot of research of companies and products and got quotes from several Solar installers. What Solargain offered was what met our needs from the research and their price was competitive. The service from the sales consultant was accurate and timely in responding to emailed questions and phone calls. We were informed of date of installation and sent all the relevent paperwork.
The installers were timely and let us know of when they would arrive. They were very professional and eas...
All went well
The process went well despite the installation in the middle of the Covid 19 shutdown. It can be complex when dealing with the council as our club has a lease on a council owned building.
A solid outcome
The sales manager listened to my views on what I wanted to buy. He presented me with a range of options. The installation team delivered as contracted. The installation is performing as I expected.
Not sure how good yet warm water mourning good water evening and night
Instillation was good no problem .
Installers accidentally disconnected my tv service . And a problem with my bathroom ceiling exhaust fan don’t work. I have notified installers as yet no action
I have commissioned a local tv antenna technician he repaired the problem. Fan still faulty
Rubblish Aftersales Service
Rubbish aftersales service.
Solargain are chasing me for $202 for a callout fee despite continuing to tell me the fee would only be $160 and when I booked the callout not being able to tell me the sytem was out of waranty.
After not responding to my emails for a month Solargain finally told me my system is out of waranty.
Their tech told me the inverter on the unit they installed only ever produced 440 units and which Synergy shows only exported power for 6 months so it definitely failed during the warranty period.
In addition to the $202 they want $1000 for a "new" inverter........
- Verified customer
Excellent experience from commencement to installation!
The experience I have had from Salargain has been 10 out of 10. Jordan Heath from their sales team was prompt, informative and communicated the product in a concise and informative way, in particular in a way I could understand!
Alex from the customer service team kept me informed of all requirement through the process up until the installation today.
On installation day I received a text advising of how many minutes the team were from arriving which was particularly helpful given my busy schedule. The team arrived exactly on time headed up by Chris Lange. Chris's execution of the install went beyond all expectations. His experience, information and exemplary customer service skills was amazing.
Thank you Solargain
Review collected in partnership with Solargain
- Verified customer
From the initial quote through to the final steps of installation, the Solargain team provided great service via responsive communication. The installation team ensured we understood the system before they left.
After much searching I finally selected Solargain to instal my solar electricity system and also took advantage of their iStore hot water service deal. From start to finish I found the sales staff, support and installers to be of the highest calibre. All my questions were answered and the installation and handover went smoothly. I highly recommend using Solargain to anyone who requires this type of product.
Excellent service and product
I had an 8.2 kW system installed in October 2019 by Solargain, with a fronius inverter. Everything from dealing with sales to installation and then today to speak with their service department has been easy, and a pleasure. If you’re considering solar then I can’t recommend these guys enough.
The salesman was knowledgeable and gave us all the information we needed to make a decision on which heat pump to choose. Both the plumber and electrician were very polite and punctual and kept us informed as to what they were doing ( turning off power and water ) when they were doing it. Great service. Really happy with the product. We would not hesitate to recommend them to anyone.
Don't use anyone else.
My Experience was to replace my solar panels (not installed by Solargain) ruined by lightning. From the first phone call to the handover of a new system I can't fault Solargain. They made it so easy and stress free. Can't reccomend them enough. A special thanks to Evo.
The best thing I have done. Thank you Solargain.
The panel and battery installation was flawless. Just said yes and all was done to perfection. I had no problems with this company or issues at all. If don't want any worries pick Solargain.
I can't believe the magnitude of issues I have experienced with Solargain - It is just a Nightmare!
The pictures below tell the sorry story! My experience with Solargain has been extremely stressful to say the least. I have had multiple serious issues with them. If you are considering Solargain, think again! Do you really want to risk having the issues I have, and go through the stress and hassle that I have to endure with Solargain? There are plenty of Solar companies out there so why take the risk! Do not make the same mistake as I have.
Issue 1: Second-hand inverter supplied by Solarg...ain: Being “fobbed off” with a second-hand inverter while being invoiced full price. The inverter was installed on 31st Oct 2019 but was registered since 18th July 2019 and has logged more operating hours than the time installed confirming it is NOT a new inverter Issue 2: Panels badly placed and in shade - Producing much less than expected solar output. Issue 3: Switchboard fire - Causing a dangerous electrical fire. Issue 4: Internal property damage - Water ingress and damage to the ceiling.
Problem with existing system
I spoke with Evo she listened to the unique problem I had with my existing system and gave me options without being pushy . The problem was solved with minimum fuss and minimum cost . Highly recommended.
Poor communication regarding after sales service
My original review stated: My system hadn't worked since mid December and had been trying to get them to fix it (under warranty) since early February. They usually don't answer emails and it takes more than one call to get them to call back - and then little or nothing happens. Eventually a tech called out, updated the software on the inverter and left. It was worse after the update.
Update: It did turn out that they had activated a warranty process with Fronius after the tech called. My Fronius inverter was replaced some weeks after the tech...called out. The problem was I was kept completely in the dark until a few days before the tech returned to install it, despite numerous attempts to find out what was going on. A lot of angst could have been avoided if they sorted out their communications.
Very happy with all aspects of the process
Did sufficient research before deciding on Solargain for my solar system and they did a very good job with the install. Professional and on time and happy to answer any questions i had in respect of any element of the installation process. I am very happy i choose them and would recommend them to others.
Very impressed with this company especially their after sales support and service, they are very professional and reliable, I cannot be happier with our dealings with them, I highly recommend them.
Questions & Answers
I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.
Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.
Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale
Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.
David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.
experiences for a replacement solar system please
Hi Jen, we'd be more than happy to chat to you about your options. Please feel free to give our Service Department a call on 08 9550 1550.
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