2Solargain

Solargain

 Verifiedsolargain.com.au
2Solargain
4.5

856 reviews

PositivevsNegative
88% · 75587 · 10%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$7,061.60
Value for Money
4.5
Product Quality
4.6
Shipping
4.6
Customer Service
4.6
Timeliness
4.6
Job Satisfaction
4.7
Rates and Fees
4.6
Installation
4.8

Reviews

856 reviews
sam
samGreater Melbourne (Outer), VIC6 posts
 

Despite poor weather conditions Solargain did the job

Recently Patrick a solar technician from Solargain serviced my solar system. He was punctual and very proficient. He resolved my solar issues, explaining what the problem was and confirmed by SMS text that my solar cells were now all working. He later provided me with an email providing an Overall System review Including recommendations. I will use Solar gain for my next install. Thank you. Show details
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Mal
MalPerth, WA4 posts
  Fair Incentive

Warranty

Solar Gain Needed to come back for a Small Adjustment on 1 of the Panels as it was slightly higher than 1 of the others at the front facing the Road, They were back to make the adjustments in just 2 Days and once again very Professional and Friendly Service. Mal.R Show details
Martina K.
Martina K.Perth, WA5 posts
 

Amazing service

I had my solar system installed by Solargain for second time as I was very happy with the process few years ago. I was very impressed by their prompt responses and customer service. Huge thanks to Blake and his colleague for smooth installation and also huge thanks to Josh and his colleague for prompt connection to the app & wi-fi. Everyone who I dealt with was very nice, polite, friendly and helpful. I strongly recommend to go with Solargain. Show details
Value for Money
Rates and Fees
Michelle Dyson
Michelle Dyson
 

Excellent service

Excellent service and prices. Lots of information given, not pushy at all. Will definitely recommend to other people.
Mark Williamson
Mark WilliamsonPerth, WA
 

Job well done

The entire process was smooth and easy with everyone at Solargain. There was plenty of communication which never left us feeling out of the loop.
Daniel, who conducted the installation was very professional and everything was left very clean and tidy.
We are very happy with our system and would definitely recommend Solargain.
We will be using them in the future to install our battery system. Show details
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Dennis
Dennis2 posts
 

Happy with panel installation

The installers were efficient, friendly and cleaned up after they finished. Apart from the power being turned off a few times, we were not really disturbed. Show details
Lindsay
Lindsay
 

Solargain Installation

The team from Solargain were great. Tradies we’re on time and did a nice tidy job and cleaned up on completion Show details
Value for Money
Anthony A.
Anthony A.Perth, WA
 

Great Install Team

Alex and his team of installers were very informative and made it hassle free for myself and my family. Show details
Value for Money
Customer Service
Timeliness
Rates and Fees
Trustworthiness
DedicatedGardener
DedicatedGardenerMelbourne2 posts
 

Couldn't be better - efficient, knowledgeable, polite and helpful

The set up is complex with the panels being on a roof near the house and cabling underground. The house itself is old and the roof space challenging, plus internet and mobile phone reception is flaky at best in this area. Everyone got the job done with politeness and humour and answered all my questions throughout the process. A big thank you to Gareth, Will and John! Show details
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Robert T.
Robert T.Perth, WA
 

Excellent, highly recommend

Good service from first contact to completion and after sales service. Not the cheapest systems available but top quality and excellent service, definately worth the extra. Show details
Rates and Fees
cheryl M.
cheryl M.Kambah 2902, ACT
 

Excellent Service all round

The experience and customer service from Rhys at Solargain Rockingham, in fact the whole experience has been exemplary from the start - very highly recommend Solargain. Show details
Nick A.
Nick A.5 posts
 

Great experience

Great communication, everything installed as planned, guys who did the install were really good at letting me know what they were doing and any changes they needed to make.
Daniel H.
Daniel H.Perth, WA3 posts
 

Thank you for your Dedicated Help, Lindsey

Lindsey Ditfort from Solargain has been extremely helpful from the beginning throughout the process.
She has done beyond her duty to assist with the final payment process, which Solargain may need to improve. I would strongly recommend Lindsey if you are going with Solargain. Show details ·  1
Value for Money
Job Satisfaction
Rates and Fees
Trustworthiness
Susan Houston Hoddy
Susan Houston HoddyPerth, WA3 posts
 

Awesome product

Really great install of 15 panels and inverter. Sales team and office were awesome to deal with. Show details
Value for Money
Rates and Fees
Eric O.
Eric O.
 

Worth every cent

We uad a great experience recently with our new solar installation. I had an idea what products I wanted and the sales rep James provided me with all the details I needed to help choose suitable products. The installation team done a great job also and left the property clean and tidy. I would be happy to use solar gain again. Show details

Questions & Answers

Julie D.
Julie D.

Hi. Can the electrical cord on Solargain be shortened? The electrician was worried it may affect warranty, so has just coiled excess cord up. Looks messy. Cheers J.D.

Julie D.
Julie D.  

… soz … cord on Solargain iStore HWS …

Solargain
Solargain   DM   

Hello Julie D, yes the power chord can be shortened but please allow a minimum of 500mm coiled up cord for easy service.

Thank you – iStore

Simon
Simon

Can i monitor my solar charge and discharge via an app?

Brandon
Brandon  

Yes, the app will breakdown energy generated by solar, current usage, how much is put back into or drawn from grid, battery info (if you have one). Simple but handy

Simon
Simon  

Great, how do I get this app and set it up please?

Danny
Danny

What is it with Solargain that they wont follow through with their promises to get back to you. I have been trying since the 6th October to speak to a Technician in regards to my wi fi dongle not connecting to my router. I have tried rebooting the router, removed and replaced the dongle to re set it, reset the router to 2.4, deleted the account and reloaded it time after time. The last time I spoke to a person from Solargain the agreed the dongle sounded faulty with all the things I have tried to make it connect and would request it be replaced, STILL WAITING to hear that outcome also. Seriously, think twice before engaging this company for your solar connections, their after sale service is disgustingly poor to say the least. Just hollow promises, imagine if the problem was effecting your power, you would be so far up the creek waiting for these people to get back to you and could be without power.

Solargain
Solargain   DM   

Hi Danny, If you could please provide your contact information I can look up our records and follow up for you.
Thanks,
The Solargain Team

Gavin B.
Gavin B.  

oh well I'm out then cant have that rock show

See all Solargain questions

Details

CategoryOnline Shops, Physical Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected and Hybrid
Awards 2018
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Contact info for Solargain

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