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Reviews

4.3

455 reviews
5
(336)
4
(45)
3
(8)
2
(21)
1
(45)
  • Value for Money
    4.4 (109)
  • Product Quality
    4.3 (103)
  • Return Claim MadeYes (3) · No (107)
  • Customer Service
    4.2 (114)
  • Warranty Claim MadeYes (14) · No (99)
  • Purchase PriceA$5,494.65 (51)
  • Installation
    4.6 (106)
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Reviewer Photos & Videos

  • More

Long standing company for a reason

published

We used Solargain in 2012 and again in 2020 to upgrade and expand from 3kW to 8kW. Great company with polite sales and service staff. Reasonable price and a high quality product.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
System Size5 KW
Purchase PriceA$4,000.00
See all answers
Tom R

Tom R

  • 2 reviews

Great installers for solar panels/inverter

published

We organised our solar install through Pure Electric, with Solargain being their chosen installers. We were very impressed by the Solargain install team led by Yousseff. They were prompt, courteous and hardworking installing all 20 panels and inverter in just one day. Highly recommend!

Customer Service
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solargain
SolargainSolargain
xxx

xxxGreater Melbourne (Inner), VIC

Solar has worked for me.

published

The panel installation process was completed efficiently and with understanding of what needed to be done, the work was completed on time, tested and then they cleaned up after themselves.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Solargain
SolargainSolargain

Hi. Thank you very much for taking the time to leave us this kind review. If you ever need further assistance, you can always contact us on 1300 73 93 55. Kind regards, Solargain.

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Tynedale

TynedalePerth, WA

  • Verified customer

Excellent service, would recommend them.

published
Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Sunpower panels P3 325 Black, Fronius Symo 5.0kW 3 Phase inverter
System Size6.5 KW
Purchase PriceA$7,190.00
See all answers
1 comment
Solargain
SolargainSolargain
Nigel

NigelPerth, WA

All went well

published

The process went well despite the installation in the middle of the Covid 19 shutdown. It can be complex when dealing with the council as our club has a lease on a council owned building.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size8 KW
Purchase PriceA$8,190.00
See all answers
1 comment
Solargain
SolargainSolargain

Hi Nigel. Thank you very much for taking the time to leave us this 5-star review. If you ever need further assistance you can always contact us on 1300 73 93 55. Kind regards, Solargain.

David W

David WSouth East Queensland, QLD

A solid outcome

published

The sales manager listened to my views on what I wanted to buy. He presented me with a range of options. The installation team delivered as contracted. The installation is performing as I expected.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko 330W JKM330M-60H
System Size6.6 KW
Purchase PriceA$4,300.00
See all answers
1 comment
Solargain
SolargainSolargain

Hi David. Thank you for taking the time to leave us this 5-star review, we're happy to hear your system is working well for you. If you need further assistance you can always contact us on 1300 73 93 55. Kind regards, Solargain.

Not sure how good yet warm water mourning good water evening and night

published

Instillation was good no problem .
Installers accidentally disconnected my tv service . And a problem with my bathroom ceiling exhaust fan don’t work. I have notified installers as yet no action
I have commissioned a local tv antenna technician he repaired the problem. Fan still faulty

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Panel Purchased Sola gain
Purchase PriceA$3,290.00
See all answers
1 comment
Solargain
SolargainSolargain

HI Peter,
Thank you for reviewing us. So we can assist you with this matter, please contact us on 1300 73 93 55 or sg.info@solargain.com.au ~ The Solargain Team

elsie

elsieperth

  • 3 reviews

Rubblish Aftersales Service

published

Rubbish aftersales service.
Solargain are chasing me for $202 for a callout fee despite continuing to tell me the fee would only be $160 and when I booked the callout not being able to tell me the sytem was out of waranty.

After not responding to my emails for a month Solargain finally told me my system is out of waranty.
Their tech told me the inverter on the unit they installed only ever produced 440 units and which Synergy shows only exported power for 6 months so it definitely failed during the warranty period.

In addition to the $202 they want $1000 for a "new" inverter........

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
4 comments
Solargain
SolargainSolargain
elsie
elsie
Solargain
SolargainSolargain
Lynette

LynettePerth

  • 4 reviews
  • Verified customer

Excellent experience from commencement to installation!

published

The experience I have had from Salargain has been 10 out of 10. Jordan Heath from their sales team was prompt, informative and communicated the product in a concise and informative way, in particular in a way I could understand!
Alex from the customer service team kept me informed of all requirement through the process up until the installation today.
On installation day I received a text advising of how many minutes the team were from arriving which was particularly helpful given my busy schedule. The team arrived exactly on time headed up by Chris Lange. Chris's execution of the install went beyond all expectations. His experience, information and exemplary customer service skills was amazing.
Thank you Solargain

Customer Service
Value for Money
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solargain
SolargainSolargain

Review collected in partnership with Solargain

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Craig S.

Craig S.Perth, WA

  • Verified customer

Great service!

published

From the initial quote through to the final steps of installation, the Solargain team provided great service via responsive communication. The installation team ensured we understood the system before they left.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Fronius Primo
System Size3 KW
Purchase PriceA$4,190.00
See all answers
1 comment
Solargain
SolargainSolargain

Fantastic service

published

After much searching I finally selected Solargain to instal my solar electricity system and also took advantage of their iStore hot water service deal. From start to finish I found the sales staff, support and installers to be of the highest calibre. All my questions were answered and the installation and handover went smoothly. I highly recommend using Solargain to anyone who requires this type of product.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko
System Size8.2 KW
See all answers
Josh4571

Josh4571Sydney, NSW

  • 5 reviews

Excellent service and product

published

I had an 8.2 kW system installed in October 2019 by Solargain, with a fronius inverter. Everything from dealing with sales to installation and then today to speak with their service department has been easy, and a pleasure. If you’re considering solar then I can’t recommend these guys enough.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Q-cell
System Size8.2 KW
Purchase PriceA$9,500.00
See all answers
1 comment
Solargain
SolargainSolargain

Hi Josh. Thank you so much for the five-star rating, we're always happy to hear when a customer has had a great experience with our teams. If you ever need further assistance you can always call us on 1300 73 93 55. Kind regards, Solargain.

Lancaster

LancasterSouth West, WA

Great

published

The salesman was knowledgeable and gave us all the information we needed to make a decision on which heat pump to choose. Both the plumber and electrician were very polite and punctual and kept us informed as to what they were doing ( turning off power and water ) when they were doing it. Great service. Really happy with the product. We would not hesitate to recommend them to anyone.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Solargain
SolargainSolargain
Leigh

LeighPeel, WA

Don't use anyone else.

published

My Experience was to replace my solar panels (not installed by Solargain) ruined by lightning. From the first phone call to the handover of a new system I can't fault Solargain. They made it so easy and stress free. Can't reccomend them enough. A special thanks to Evo.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Jinko330w
System Size4.95 KW
See all answers
1 comment
Solargain
SolargainSolargain

Hi Leigh, thank you very much for taking the time to leave us this kind review. We'll be sure to pass on your words to Evo, if you ever need any further assistance, please don't hesitate to call us on 1300 73 93 55. Kind regards, Solargain.

Dimitrios

DimitriosGreater Melbourne (Metropolitan), VIC

The best thing I have done. Thank you Solargain.

published

The panel and battery installation was flawless. Just said yes and all was done to perfection. I had no problems with this company or issues at all. If don't want any worries pick Solargain.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased 19 x Jinko 330W JKM330M-60H
System Size6.27 KW
See all answers
1 comment
Solargain
SolargainSolargain

Hi Dimitrios. Always glad to hear that our clients are satisfied and worry-free. If you ever need help, please feel free to contact us on 1300 73 93 55. Kind regards, Solargain.

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I can't believe the magnitude of issues I have experienced with Solargain - It is just a Nightmare!

published
  • +1
Customer Service
Installation
Warranty Claim MadeYes
Panel Purchased Fronius and Q-cells
System Size10.54 KW
Purchase PriceA$7,600.00
See all answers
1 comment
Solargain
SolargainSolargain
Dave

DavePerth, WA

Problem with existing system

published

I spoke with Evo she listened to the unique problem I had with my existing system and gave me options without being pushy . The problem was solved with minimum fuss and minimum cost . Highly recommended.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Existing system
System Size3 KW
Purchase PriceA$170.00
See all answers
1 comment
Solargain
SolargainSolargain

Hi Dave. Great to hear Evo was able to help you resolve the issues you were having. We'll be sure to pass on your kind words. If you ever need further assistance, please don't hesitate to contact us on 1300 73 93 55. Kind regards, Solargain.

thislo

thisloPerth, WA

  • 12 reviews
  • 1 like

Poor communication regarding after sales service

published
Customer Service
Value for Money
Product Quality
Installation
Warranty Claim MadeYes
System Size3 KW
See all answers
1 comment
Solargain
SolargainSolargain
David A

David APerth, WA

Very happy with all aspects of the process

published

Did sufficient research before deciding on Solargain for my solar system and they did a very good job with the install. Professional and on time and happy to answer any questions i had in respect of any element of the installation process. I am very happy i choose them and would recommend them to others.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeNo
Panel Purchased Qcells HuaweiSun2000 5kw Inv
System Size6.6 KW
Purchase PriceA$4,990.00
See all answers
1 comment
Solargain
SolargainSolargain
Lee

LeeBrisbane

  • 3 reviews

Very impressed

published

Very impressed with this company especially their after sales support and service, they are very professional and reliable, I cannot be happier with our dealings with them, I highly recommend them.

Customer Service
Value for Money
Product Quality
Installation
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Solargain
SolargainSolargain

Hi Lee. We're very happy to hear you have had such a good experience with us. If you ever need further assistance, please don't hesitate to contact us on 1300 73 93 55. Kind regards, Solargain.

Page 1 of 23

Questions & Answers

Gary

Garyasked

I have just had a solar system installed and they put the wrong panels on my roof. They gave me 22 stp 300s suntech panels and we should have had 21 315 watt trina split cell panels. My question is should I get them to swap the panels to the correct panels or are the ones I have been given just as good and I leave them on the roof save messing about.

1 answer
Solargain
SolargainSolargain

Hi Gary, was the system installed by Solargain or a different company? We don't stock the products you're referring to (Trina or Suntech). If you would like to discuss this over the phone, please call us on 1300 73 93 55 and ask for our Service Department.

David

Davidasked

Some years ago Solar Gain put us in 6 panels and later a new hot water system. We were impressed with the service but would like some advice/quotes on possibly upgrading the current system we have. We live in Maida Vale

3 answers
Solargain
SolargainSolargain

Hi David, thank you so much for taking the time to write a review. We're so happy to hear that you're impressed with Solargain! We've sent you a message regarding the advice/quote. Kind regards, Solargain.

Golly
Golly

David, like you we installed six panels and a 1.2 kW inverter along with a solar hot water system with a gas booster. The solar panels was via solargain and after ten years our inverter failed. Our hot water tank started leaking so we had Solargain install 9 panels, a 2 kW inverter and an i store hot water system. So far we are very happy but it has only been installed for about five weeks. We are producing a lot more energy and lots of hot water.
Regards
Golly

Solargain
SolargainSolargain

Hi Golly, thank you for the advice. iStore is an exciting new & innovative product and we are sure that you will be very happy with it. We look forward to getting your feedback in the future. Kind regards, Solargain.

jen

jenasked

experiences for a replacement solar system please

1 answer
Solargain
SolargainSolargain

Hi Jen, we'd be more than happy to chat to you about your options. Please feel free to give our Service Department a call on 08 9550 1550.

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