I wanted to like them, I really did
I really tried hard to like this company. The first experience with the sales rep was great, it went downhill from there.
First, the installation wasn't completed on the day. To be fair this is due to complexity of my roof structure (in the end there were no issues). Then the completion was scheduled and rescheduled from one day to another, so I had to rearrange stuff at work 3 times to be at home as per the requirement. Then I find out that I was charged $200 extra for the terracotta tile roof, which I wasn't informed about in advance. Only found out about it by chance when I asked for a solar quote for my parents and my in-laws which was cheaper than mine.
As for the solar system - my first installation day was 15 August. Today is 11 September and the system is installed but I am still weeks away from receiving any real benefits from solar. I am yet to see and sign STC documents (supposed to happen on the day, that's why I had to be in the house for the install in the first place), meaning that my electricity retailer has no idea that I have solar installed, and when I sign the documents it will take another 5 weeks for them to configure the smart meter and put me on solar tariff.
The reason for the delay? Apparently the installer didn't pass on the serial numbers to Solargain. The panels were delivered to my house on 15 August and Solargain still doesn't know what the serial numbers are. Another email, another excuse.
Very poor communication between Solargain and their third party installers, the worst I've seen in years and I work in a similar environment where we have subcontractors for everything. With these guys - the left hand doesn't know what the right hand is doing.
Also when the installer was configuring my inverter I asked a question and he said and I quote: "this is the first time of me doing it, so no idea". Very reassuring. Anyway, I am now having second thoughts for recommending Solargain to my relatives, and they have already accepted the quotes. 2/5.
What a great experience
Right from the start was a smooth sailing, after so many questions I get a quotation. No money in front. Not even deposit.Three installers comes on time. Very professional well organised. Just after lunch my new solar panels start pumping power into the grid,what a great experience, I am give them the highest score. Well done guys.
A perfect experience
I can't stress how professional this process was. One thing I'll make clear: the biggest system is the best. 40% panels south-facing and they're all cranking out lots of electricity.
Invested in 2 solar systems.
Solargain was recommended to me by a friend. He recommended I call a salesman by the name of Tom Liston. He asked all the right questions regarding my needs and then recommended the systems I needed to provide me maximum returns on my investment. Tom was not just a salesman, he also had a high level of technical knowledge of the product. I considered the recommendation which was a bit above my budget. Tom negotiated on my behalf and successfully met my budget. The installers were very professional and treated us and our property with respect. Solargain handled all the paperwork and organised our govt solar rebate. A huge bonus was the exceptional after-sales service, it was impeccable.
Fast quoting, great pricing and an excellent result
I contacted the local agent and received a quote back within 24 hours. I was a little concerned when the quote didn't have the timer switch for the hot water system and the Emergency Power Supply listed. I called and they advised they were included in the quote including the 10 m run to the inverter and battery from the meter box. There pricing was notably cheaper than the other 4 I recieved quotes from
I signed my quote with notes of our call and was notified by my energy supplier and application had been submitted within 3 hours of submitting the acceptance.
Within 4 days I was called to book in the installation.
On install day the guys doing the work were amazing.
Very happy .
excellent service, friendly and informative staff
installation appeared straight forward. Two staff took 3 hours. Talked me through different placement options when fixing the wall mount unit. Sequenced the electrician to attend site immediately after install and connect the unit. I had hot water within a couple of minutes after the install. Payment was made easy.
Very good product and wonderful service!
Our gas hot water service died on a Friday. I called Solargain because they installed a replacement inverter to our PV panel system. The salesman, Rob, listened to my description of the situation and offered me two solutions. I went for the heat pump option which is programmed to run during daylight hours and therefore uses our own power. On the following day a tradesman arrived with a small electric HWS to get us through until the new unit could be installed on Tuesday. The new unit arrived on time, was installed quickly, the old unit was removed, the area cleaned up and I was given a verbal run down with demonstrated procedures to keep things going. I also received a comprehensive operating manual but all the settings had been done anyway. The guys took away the temporary loan HWS and we were again showering with lots of lovely hot water. Great product and exceptional service from sales and installation staff. Could not speak more highly of them. I would, and will, recommend this company to anyone. Go Solargain!!!
quality service and knowledgeable staff
The process and service were fantastic.
the office personnel were efficient and pleasant to deal with.
the installation staff were friendly , informative and very professional in their approach.
The job was left in a tidy state and well presented, all rubbish and old components were removed.
poor quality after sales service
Hot water system failed after less than three years. The switch for the booster seemed clearly faulty, something was clearly 'not right' about it when switched on, and flicked off of own accord. Described problem accurately to Solargain who concluded was likely the element or the thermostat (neither covered by warranty btw) as that is what it "usually is". Sent the repairman. When he arrived we immediately described the problem to him (that something was wrong with the switch) - his repsonse "oh I don't deal with that, can't touch it". Proceeded to charge us a call out and went on his way. Now we have to get electrician. Had they listened to us and explained that repairman could not deal with electrical issues we would have called an electrician in first place. Waste of money and more days without hot water.
Solar hot water system
we love our new Solar Hot Water System, Solargain were very helpful and prompt when I phoned them for a quote, and also fitting us in for a very quick installation, within a week, thankyou, we love our new system
Solar HWS. Great product - Great Service
Solargain Hot Water system installed. Single level with installation by small truck with a Hiab which easily reached over existing electricity solar panels and roof ridge. Competative pricing and happy with the installation. Highly recommended.
Installation process is good but after service is bad
Installation process is smooth. But after service is bad. Govt has chose my house for inspection and found lot of issues with the installation, i have contacted regarding this from October 2018, 2- 3 times but till now the problems are not rectified.
Amazing company & hard working efficient installers
Fabulous company to deal with from the co-ordinators, quotes department & amazing installers. The lovely men that installed our new system worked through rain, hail and wind! They made sure they came the day prior as the day of installation there was a storm forecast, so they came and set up for the next day so they would be able to work between rain & hail, safely and efficiently.
The lovely ladies I spoke with in the head office were friendly and personable. Easly to liaise with and happy to answer even the simplest-seeming of questions with no judgment.
Quick efficient service
Solargain were professional and very helpful from the first phone call. They were on time and the installation was done within the time stated. Would recommend them highly to anyone
We now have installed nine panels and a 2kw Froneus inverter. We are producing solar energy and lowering our power bill. We also installed an i Store hot water system to compliment our solar panels it was a great choice. The workmen could not be faulted. Very professional .
Avoid Solargain and their subcontractor Elite Solar
Solargain and Elite Solar do not know the technology they are installing. Solargain sent their subcontractor Elite Solar to my house to install a 10kW system. They recommended that the inverter be installed by the front door. I asked if there would be any noise and was told there be a slight hum. When the system was first turned on it was quite noisy and I queried the installer who confessed that he had only installed small inverters before and didn't realise an 8kW inverter would be so loud. The Fronius inverter is so noisy that it is unpleasant to sit in the yard in front of the house. Solargain came out to inspect the inverter and agreed it was noisy. A month later they said it would cost $1500 to relocate. I disagreed. They came back and said they would move it for $750. I disagreed. Now Solargain do not reply to my emails.
Additionally, Elite Solar punctured 8 holes through my cathedral ceiling by mistake. On the first day Elite Solar turned up and said I needed to upgrade the cable from my switchboard to street, which has cost about $2000.
My recommendation is to avoid Solargain, Elite solar, and Fronius inverters.
Ahh.. Warm water again!!! Thank you
The whole process to purchase and install my Solargain hot water system was extremely simple and was helped by the terrific customer service I received. I spoke with Wayne about what I needed and how my old system no longer worked he gave advice and checked and on acceptance of the quote I had my solar system installed in two days!!! No long waits. The 3 men that came to install were just wonderful and knew what they were doing and on time. Julian explained what was happening and they left the job clean and tidy and at all times really friendly and approachable to deal with. They showed my house respect and even when having to cut some lattice around a connection, showed respect by cutting around and leaving it neat and tidy as it was before. Thank you very much for the terrific service And I highly recommend.
True hot water for first time in 5 years
From the moment I contacted Solargain till I shook hands with Julian at the completion of the installation they were an absolute pleasure to deal with. We had our 10 year old useless Solarhart system removed and a new Solargain system installed in 1 hour, a couple of hours later we had our first truly hot water in approximately 5 years and Julian also managed to increase our hot water pressure. The guys were very professional and kept me informed of what was happening all through the installation. Don't be fooled into paying over the odds by certain companies thinking you're getting better quality, the difference between this system and out previous one is night and day.
efficient and cost effective replacement of rooftop solar
Solargain's team of young installers arrived as arranged and with minimum fuss removed my old system and replaced it with a new double panel Solargain HWS. In the process updating installation to current regulations. Courteous efficient and cost effective. Recommended.
Purchased a split system HWS after checking out competitors pricing and products. Happy with sales service, all questions answered and happy with install from very competent crew. Arrived and installed as promised no fuss, good service all rubbish removed as agreed. I recommend.
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