SolarGreen

Very efficient company, competitive quote, prompt service, courteous staff, arrived on scheduled date for installation, site installers very knowledgeable and polite. Would definitely recommend Show details

I had an Edwards 300 l rooftop solar hotwater system that regrettably failed due to an unrepairable leak from a rusted edge of the tank where it had been factory welded (stainless steel isnt supposed to do this in a short time), after a short 11 years. Two independent solar specialist confirmed after inspection that it could not be repaired nor… Read more ·  2

the tank replaced at an affordable cost. After researching I discovered the following:

Standard Stainless Steel (usually 304 grade): Contains 18% chromium and 8% nickel. Provides good corrosion resistance and strength for general indoor or mild outdoor environments. This is used in all other solar tanks with the exception of Germantech.

Germantech uses the following: Marine Grade Stainless Steel (usually 316 grade): Contains 16–18% chromium, 10–14% nickel, and crucially 2–3% molybdenum. The molybdenum dramatically improves resistance to chloride corrosion — i.e., rust and pitting caused by salt, minerals, and chemicals in water. This was the major consideration in choosing a Germantech 300 l solar hotwater system. What convinced me is the marine grade stainless steel which is far more resistant to corrosion than other brands that use stainless steel, and living near the ocean means marine grade has far higher resistance to rust than the standard 304 grade used by other manufacturers. The panel is also of the highest grade which means it can capture sunlight at its minimum and still heat the water.

Robert at Evergreen was very helpful, and the installers were professional and courteous. It has been 2 months since installation and I'm impressed by the solar capturing ability during overcast days, making hotwater available without boosting.

Excellent service! – I am thoroughly impressed with the exceptional service I received from SolarGreen, from the initial consultation to the installation of two heat pumps at my property. Robert and the team exceeded my expectations in every way! From the moment I contacted Robert, I was struck by his expertise, professionalism, and genuine desire to help. He took… Read more

the time to understand my family's specific needs and provided personalized advice that was tailored to our unique situation. His recommendations were spot on, and I appreciated his honesty and transparency throughout the process.

The installation team was equally impressive, efficient, and courteous. They worked seamlessly to complete the job, ensuring minimal disruption to our daily routine.

I highly recommend SolarGreen to anyone considering heat pump installation. Their dedication to customer satisfaction, combined with their top-notch products and expert installation, makes them the go-to choice. Thank you, Robert and Solar Green, for a fantastic experience!

SolarGreen will tell you anything to close the Deal – It has now rolled over in to February 2026 and it was as if we never dealt with SolarGreen. Still ghosted and no apology or admission from the Owner who we were dealing with from the beginning of our interaction. Please, if you decide to go with SolarGreen, get all promises in writing so that you don't end up on the losing end of "a promised… Read more

deal".

**PLEASE TAKE INTO ACCOUNT WHEN READING OUR REVIEW THAT SOLARGREEN GIVE FEEDBACK TO ALL REVIEWS HERE WITH THE EXCEPTION OF OURS; THIS CONTINUING TO IGNORE OUR CONCERNS. DO YOU WANT TO RISK THIS WITH YOUR INSTALL? WILL THEY BE THERE FOR YOU OR WILL YOU SIMPLY BE AN INCONVENIENCE?**

Factually, the Seraphim Solar Panel array and Sungrow Inverter along with the Germantech Solar Hot water system we had installed by SolarGreen to replace previously failed systems have worked to task as expected coming up to the first full year since installation. Absolutely no problem or dispute about this. Where this all goes wrong is the service that SolarGreen is offering, and, despite their perceived "value" of having over fifteen years of experience, it all counts for nought. Let me explain, keeping it to the main points. Bear in mind, the service provided by SolarGreen is what is being reviewed here.

My Wife put out requests for quotes in April 2023 for a replacement of existing antiquated equipment that failed and was installed under the Queensland Government High Feed-in Tariff back in 2013. This equipment was allowed to be replaced under the legislation created at that time provided that it doesn't exceed the previous outputs of the unit to be replaced nor the limits of capacity placed at the time of installation in 2013 to be able to retain the Feed-In Tariff. As such, the "request" was stylised to include these imperative requirements. We were met with many responses and my wife spent some time vetting them before ultimately deciding to go with SolarGreen. Let me put it out there that SolarGreen were not the dearest quote by a longshot, but were nowhere near the cheapest either. My Wife found that the communications from SolarGreen through their General Manager, [Name Removed], were second to none and there was no condescension that was prevalent from the many other companies that tendered towards woman.

[Name Removed], General Manager of SolarGreen, put to us a quote along with written and verbal confirmation that we would retain our generous Feed-In Tariff and be provided with many years of trouble-free powering of our home. We made him aware, that we were not willing to go ahead with the installation if we were to lose our Feed-In Tarrif (FIT) as it would be cost prohibitive. [Name Removed] alluded to SolarGreen’s fifteen years in business and that HE had done this many times previously without issue.

Installation took place on the 23rd June 2023. There was Two different teams; one for the Hot Water System and one for the Panels/ Inverter. Installation went relatively well with a few issues ironed out over the following fortnight.

Fast-forward to November 1st 2023 and we were advised by Energex that our original FIT had been cancelled. When calls and emails to the Ombudsmen laid out that it was due to our latest installation exceeding original capacities, we were left with an investment that will never pay for itself.

In short, be prepared if you are dealing with SolarGreen. The initial contact, couldn’t fault. The Installation; a few hiccups, but again, I can live with the few niggles. It was the solemn oath that we wouldn’t lose our FIT that had put us out of pocket to the tune of around $7000 with no chance on return on investment. Throughout all this, SolarGreen, through their General Manager, [Name Removed], initially was helpful before ultimately, ghosting us. Left with little choice, we approached Queensland Fair Trade who were having initial success in dialogue, but has since come to a stonewall as well. In short, SolarGreen, through their General Manager, [Name Removed], are quick to blame anyone, be it QLD Government or Energex as opposed to admitting they simply lied to obtain business.

Ask yourself before committing to this installer; can you afford such an outlay based on SolarGreen’s “goodwill” and “knowledge” which evaporates quicker than the Brisbane Fog on a sunny day when something goes wrong? If I can save one Product Review site visitor from what we went through and are about to go through, then penning this review would have been worthwhile.

Totally Impressed – Installed in less than 2 weeks, we are very very happy with the way it performs and looks on our roof. One of their guys Mason took the time to patiently explain every aspect of solar and answer all of our questions, and trust me we had a lot. They were patient and there was no hard sell or harassing phone calls that we got from some other well… Read more

known solar companies. The whole process was effortless and we can't recommend them highly enough. The real deciding factor for us was the honest advice we received. I had been researching solar for months and pretty much knew exactly what we needed. Our roof is partially shaded at some times during the day some times during the year and while some of the other companies were just trying to flog us a bog standard 6.6kW system and told us they wold work fine, which I already knew they wouldn't. Mason on the other hand refused to sell us a standard system, telling me they would take my money just to install a white elephant system on my roof. Instead they offered us both Optimised and Micro Inverter options. We went with the Solar Edge system with 365w smart modules. It works great and the App is amazing. The installers showed up at exactly 7:30am as promised, were polite and well behaved and were generally very professional and un-tradie like. They did the job, cleaned up all of their mess and took the time to make sure we understood how everything works. Totally impressed and happy that there are still Aussie companies out there offering such honest advice and top notch service.

I can’t say enough good things about SolarGreen! Not only did they provide a temporary hot water system to tide me over before installing my new one, but their pricing was incredibly competitive and affordable. The installation was seamless, and their team was professional and courteous throughout. Highly recommend them for their excellent service and great value! Show details ·  1

Robert was very helpful in organising a temporary hot water system whilst our previous system wasn’t holding water anymore and our new system wasn’t in stock yet. The installation went well and communication was responsive during the quoting and ordering process. Very happy with the service, product and installation. Show details ·  1

A very positive experience! – I had my solar hot water system installed by Solar Green yesterday, and the experience was fantastic. The installers arrived on time and completed the job efficiently, as it was a replacement for an existing system with most of the plumbing and electrical work already in place. They were professional, neat, and left everything tidy. Peter, one of… Read more

the installers, took the time to explain how the system works, which I really appreciated. Overall, it was a seamless and positive experience, and I’m very happy with their service.

Avoid this company at all costs – We went with this company as a recommendation all we have had is a horrible experience they make excuses after excuses they are unprofessional and have no idea what they are doing be prepared for them to leave all There rubbish nuts and bolts in your bins be prepared for error codes from the inverter and just be prepared for attitude and harassing calls to leave reviews.  Show details

Wouldn't chose this company again!! – Not very welcoming owner of company, seems always bothered when called with issues. Was charged $200 for service call-out without being informed about this cost prior. Never again.

Had solar hot water installed 1/7/25 by this company, they were so professional, great work would highly recommend. Show details ·  1

Great value and service. Professional installation. Honest and upfront dealings. Show details ·  1

top Job – The service from Robert at Solar Green and his installers was excellent . we felt comfortable and confident in our decision to use this company all through the process, which was seamless from the time of quotation to the install process and now we are enjoying free energy from the sun .

Excellent – Right from the first conversation with SolarGreen I received helpful advice and relevant information. Everything was covered in a professional but very friendly way and all my questions were answered. The installation was completed with excellent workmanship and they went above and beyond as it was a non-standard system they were replacing. An all round very positive experience, we couldn't be happier with our new hot water system. Show details ·  1

Highly recommended – Solar hot water system. Nice to deal with Robert. Very happy with the professional and friendly installation team. Brilliant job! Show details ·  1

Efficient, Professional Service – We had our solar electricity and air conditioning system installed by Solar Green, and the process was smooth and hassle-free. The installation was done professionally, with no fuss, and completed in seemingly next to no time. We were more than happy with the quality of the product and we couldn’t be happier with the results. We highly recommend Solar Green to anyone looking for a reliable, top-notch service and product. Show details ·  1

Highly recommend – Highly recommend SolarGreen. Great communication, punctual and respectful staff. Answered any questions clearly. Happy to travel to SMBI. Very impressed. Thank you so much. Show details

Solar Hot Water Install – Had a great experience from start to finish. The products available are good value for money. Both Robert and the install team are very responsive and take the time to answer any questions you may have. The roof mounted solar hot water system we had installed has taken 60% off of our electricity consumption (running on 100% solar even on rainy, cloudy, and cold days). Show details ·  1

Revised review – Revised review The customer service team has looked into all matters and helped me step by step with the necessary process. Appreciate the team for its efforts to get my system organised and saving bills.' Show details

Professional advice and installation – Robert and the team provided very professional advice which allowed us to maximise our system while retaining our premium feed-in tariff. A great result and a pleasure to work with. Show reply

Solar hot water – Robert from SolarGreen was great to deal with, good price, and the installation guys were very professional and went the extra mile to accommodate what we wanted. Very pleased with everything. Show details

10.3 kw solar installation Flinders View QLD – Upon requests for a quote, Robert provided a quick and comprehensive quote. Was quick to respond to any questions or concerns. Absolutely no pressure to proceed, which was refreshing and possibly sealed the deal. Installation went seamlessly, they were punctual, polite and cleaned up after themselves, along with submitting all paper work to… Read more ·  1

Energex. Hardly knew they were here.

Once we decided to proceed, process has been smooth and painless.

Early days yet, however system appears to be performing as advised, if not slightly exceeding advised performance.

Malcolm

Very happy with the service provided – Workers seemed very efficient, I’m happy with the work done. I have found the company easy to deal with and honest in their business, a pleasure in today’s world. Show details ·  1