Second round of success with Solarhub - Highly recommend Solarhub
The process was easy even the second time round though this time we had solar panels fitted on our house in a country town in Victoria about 200 kms from Melbourne. We were very happy with our first installation about 3 years ago on our house in Melbourne and decided to go with Solarhub a second time. A friendly and helpful team! Thanks Solarhub, D'Cruze family
In late March 2020 after looking at many solar installers, I selected SolarHub to install a 6.6Kw solar system in Bateman's Bay; which took place in early May.
The installation team was very proficient and performed a highly professional installation including a system output meter in the meter box and a WiFi monitoring system. It quickly became apparent that the inverter software was not performing well. Upon contact with Luke Dalla (the SolarHub Manager) he initiated contact with the manufacturer and a series of upgrades to the software ...took place which increased the performance of the inverter markedly. Throughout the upgrades Luke kept me informed and had his engineers monitor the system remotely until he and they were satisfied that all had been brought up to full specification. I would highly recommend SolarHub at Bateman's Bay to anybody on the South Coast because of their outstanding service and great attitude.
Highly Recommend SolarHub Great Service
After a couple of years researching the solar industry and reviewing numerous solar panel companies I decided to choose SolarHub.
We found Chris Senarath, sales manager to be highly professional, his expert knowledge and customer service was fantastic from the initial quotation to tailoring a solar panel system suited for our home and energy needs.
Jodi in the office was wonderful looking after all the administration side of things. She quickly organised an installation date that worked to our schedule, explained all the installation process...in detail, and looked after every bit of paperwork. Installation on the day went very smoothly, our installers Glenn and the boys explained in detail what was involved in the installation process from letting us know when power outage times would occur, to the solar panel configuration on the roof would look like, and also where the inverter box would be placed and positioned on the wall next to the electricity meter box. Glen also listened to any concerns we had as I wanted all of the exposed wiring from the inverter box to the solar panels to be hidden within the external wall cavity.
SolarHub has been nothing but Ah.mazing! Start to finish, top to bottom. My partner and I had very limited knowledge in this space.. all we knew was that we wanted to reduce our electricity bills and be able to contribute to a more sustainable society.
Neil, our Sales Consultant, gave us not only time to voice our thoughts, but also constructed his replies and recommendations into a language we could understand and help make our decision - we definitely have more knowledge in this space now - thank you!
Jodi, who looked after the administrati...on, was simple a treat to work with. She took us through every detail and looked after every bit of paperwork there was. All We had to do was call our Energy retailer, post install, to have our meter reconfigured - easy as! Glen, Shannon and Josh, our installers, these boys are a cut above the rest. They were not rushed, took the time to explain every detail of the install - the why, the what, the how.. Went above and beyond to ensure the cleanest install given the difficulty faced (specific to our site) - thanks guys! Highly recommend SolarHub for anyone considering solar/sustainable energy solutions.
- Verified customer
Amazing Customer Service
We choose Solar Hub Canberra to provide us with solar panels in our new home a year ago and found them to be very professional, with friendly service and supplied good quality products. The installation was done perfectly and also the job done was first class. Recently, it was found that there was an issue with the connection to the grid with our chosen Electricity Provider where we selected to be connected with their “Solar Boost” plan yet, I received no tariff for a year. It was only after the plan had expired and I needed to renew my plan th...at the problem was discovered. It eventuated, with Solar Hub fully reimbursing us for our losses, as far as the electricity company was concerned, I was just finally reconnected properly. I highly recommend Solar Hub for their high standard and customer service and thank Tegan there and them for what I found to be an unexpected service from Solar Hub.
Jodi and Chris are the names that you won't forget once you talk to them. Very friendly services and very supportive. The installation group also provide regular updates. Particularly because we have children studying at home, it is very important to provide power outage notification well in advance and thank you very much for giving us sufficient time before turning the power off. Keep up with the good work.
Finally, after a long delay, initially due to the short supply of the Fronius inverter and then the panels not being available (because of the Corona Virus and imports from China) my Solar system has been installed.
Neil provided the initial quote(s) for the system in a timely fashion. He was friendly and always polite and respectful. More importantly he took time to understand my requirements and provide a number of options for me to choose from
Chris was my next contact and he was extremely helpful and patient. He is very enthusiastic and ...knowledgeable about his product and he is well-informed and professional. Chris has answered every question I put to him (and there were many) and it has been a pleasure to deal with someone who communicated the process status effectively and allayed any fears I may have had. He is never too busy to speak to you. The installation team arrived on the day , communicated the installation procedures, and reassurances were given to me regarding working on my tiled roof. Everything went very smoothly. The installation was professional and they were very proficient and polite. They completed the installation on the day and they made sure they provided me with operating instructions for the system. The place was left neat and tidy. Fantastic customer service from Jodi throughout the whole process is the icing on the cake Overall, my involvement with the company has been positive - staff were competent and courteous, and plainly take pride in their work. I would highly recommend this company.
- Verified customer
It’s been a long time coming
Neil from SolarHub was very helpful and patient as we negotiated our way through a renovation. We delayed our decision so many times he must have been pulling his hair out. SolarHub even dealt with some last minute layout changes without missing a beat.
Many thanks and much appreciation to Luke, Steve,Chad, Daryl and Joe for installing my Solar today. It looks sensational and for what they did in the amount of time they were there, it s seriously impressive!Lovely helpful fellows and they fixed my roof as well! THANKYOU!!
Hassle free service
Wonderful experience from start to finish. Highly qualified staff, professional yet down-to-earth installers, great customer service adds up all to a hassle free solar installation experience. Highly recommend to anyone looking for Solar system.
Solarhub made the whole process from quotation right the way to completion very easy. Explanation of inverter and panels required delivered in a simple manner which gave us confidence with our purchase. Having just installed the monitoring app allows us to view the effectiveness of the system. Thankyou to everyone at Solarhub.
Great service, great products, highly recommended
Really great process from start to finish. During quotation, listened to what I wanted and developed a package to suit. Really good communication in between signing the contract and the install date which included accommodating a change of date requested on my behalf. On the install day, arrived on time, really good discussion around best orientation to suit our location and listened to any concerns we had, extremely tidy job, picked up and removed all rubbish, bits of wire etc. Highly recommended.
It is a pleasure to find a company that is providing the sort of service provision we have experienced. Great job on the installation, very efficient, flexible and communicative. Attention to detail first class and left NO mess.
Great all round service
The guys did a great job with our installation. A lovely bunch of young men. They were very efficient and cleaned up after they were done. The office staff were so very helpful with a pair of old computor illiterates. Thank everyone for a great experiece from start to finish.
Amazing Product and Amazing Service
Everything went as smoothly as possible, from everyone at the office to the guys installing. Also they products they offer are really cool! I'm able to monitor my house and see what my system is producing!
Excellent and professional company
Dealing with Chris at SolarHub was very straightforward and he is an extremely helpful person. SolarHub upgraded our panels due to supply problems from China due to coronavirus and the installation was done on time but when we were away due to a family illness. What makes me even more keen to give them 5 stars is the way they dealt with two 'problems'. Firstly, the inverter was installed in the wrong place. This was promptly moved to where we wanted it and arrangements made to make good, something we didn't take up as it was easy to fix ours...elves, just a few screw holes to fill and paint over. The second was that our inverter had sat on the warehouse shelf for some time and was just over 3 years old but, when we sent in the warranty card, the manufacturer only covered it for 6 years from date of manufacture or 5 years from installation, leaving us just over 2 years short of the promised 5 year warranty. Chris contacted the manufacturer and we soon had an EXTRA 5 years of parts cover with SolarHub themselves sending us a formal document taking on responsibility for any potential problems up to the promised initial 5 years. And all done with good grace and no attempt to shirk responsibility as with our previous installation with another, now defunct, supplier (won't go into that one!). On our recommendation our son has had a SolarHub installation and is also very pleased with the result and they have also upgraded his guaranty as his inverter was also just a little older than one year. What a great company!
Smooth process from initial consultation to installation. The ‘team’ works to ensure the customer gets the highest quality of service. Installers are friendly, safe and knowledgeable. Jodi, who is very friendly, organises the whole process and is ready to answer any and all questions during and after installation. Great value and would recommend Solarhub.
6.3kw solar system installation
Pre-sales discussion was excellent, which included more than 20+ emails and phone calls back and forth between myself and SolarHub sales. Every single question I had was answered promptly and clearly. All product specification brochures and warranty information was supplied without hesitation.
During this time, I was discussing options with other installers, but many failed to reply to emails or phone calls after 2-3 days or so.
A 6.3kw system was chosen (18x Longhi 350w panels w/SolarEdge inverter and micro-inverters) after careful deliberat...ion on my part, installation date was booked in in a timely manner. We were not eligible for the Vic government solar rebate. Installation team on the day were outstanding. Installed inverter in the garage exactly where I wanted it, used a minimal amount of tiles, cleaned up after themselves and became best friends with our dog :) I picked a SolarEdge system, partly due to its panel level monitoring ability. After a week or so I noticed something was not right, as the inverter was ramping down 15-20 times a day at times (after the installation team enabled all monitoring options on the SolarEdge app for me).
Excellent service, product and staff. Delivered what they promise, even if they weren't the cheapest.
Excellent service, product and staff. Friendly and helpful. Explained what was happening and when. Booking was smooth and without hiccup. They were pinctual on the day and even finished by shortly after lunch. Delivered what they promise, even if they weren't the cheapest, but as they were the local energy provider endorsed, I wasn't looking to shop around. They did cut a slight deal though on being able to pay the full amount as opposed to taking out finance.
Complaince checks and follow up inspections were cleared without a hitch.
Super efficient and great service
We are really happy with our solar power and wonder why we didn't do this years ago. Solar hub were very professional and responded quickly when we had questions. They explained all aspects of the process including the various components. They also explained how to use the app to read how much energy we generate. Thanks Solar hub.
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