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Solarhub
4.9 from 136 reviews · View Statistics

Reviews

  • Value for Money
    4.7 (86)
  • Product Quality
    4.9 (85)
  • Return Claim MadeYes (0) · No (89)
  • Customer Service
    4.9 (93)
  • Warranty Claim MadeYes (2) · No (87)
  • Purchase Price$7,710.45
  • Timeliness
    4.9 (29)
  • Job Satisfaction
    5.0 (26)
  • Rates and Fees
    4.8 (24)
  • Installation
    4.9 (88)
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No complaints only smiles

published

After being stuffed around for for approx 6 months by another company ( admititly covid did not help ) I noticed a solar hub vehicle and noted their number, from first contact to instalation approx 6 weeks including application to solarvic and xmas, the 3 staff members I met were pleasant, professional and helpful, would have no hesitation recommending this comany to anyone about to install a solar system.

Timeliness
Job Satisfaction
Incentivised ReviewNo
Ivan N.

Ivan N.Greater Melbourne (Inner), VIC

  • Verified customer

Quality team

published

Once I got on the market for a home solar solution, I was bombarded by pushy sales people. Based on good ratings here and on other solar comparison sites, plus a personal recommendation I chose Solarhub. They are not the cheapest, but there were no hidden costs and they did a site visit to validate the quote. The installation is perfect, you can barely even notice it's there and was done promptly by their own team(no sub-contractors). I'd choose them again!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinko Cheetah plus mono PERC
Warranty Claim MadeNo
Purchase Price$7,100.00
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AMA

AMAGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Great team and good customer service

published

Worked with Solarhub to install a system with optimiser. Consultants are professional. Installation team has good workmanship. While unfortunately there are some problems discovered on the usage monitoring, their customer service team is quick to respond and assigned professional to fix onsite. Generally a wonderful experience.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.9 KW
Panel PurchasedSolaredge
Warranty Claim MadeYes
Purchase Price$10,730.00
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Vivek Rao

Vivek RaoGreater Melbourne (Outer), VIC

  • 2 reviews

Long awaited Solar Power dream come true with choosing the right professionals

published

It was a pleasure to deal with the team at Solarhub, nothing to complain about !!
Excellent communication right from sales to final inspection and after sales.
Thorough professionals doing the install and they were happy to answer all my questions including connecting the inverter to my wired network.
I'm happy to have gone with Solarhub after ignoring zero up-front cost offers.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinko
Warranty Claim MadeNo
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Binh H

Binh HGreater Melbourne (Outer), VIC

AMAZING TEAM at Solarhub,

published

The team at Solarhub are amazing from Chris, Jodi to Mikey and the guys are all very professional, courteous, and very helpful as I didn't know much about solar.
Especially, thanks to Jodi with all my enquiries and issues, all fixed very quickly and OMG, Jodi even replied to my email on Sat night at 10.00 PM (whoa, what a good service).
Thanks Steve and all the team

Value for Money
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
Panel PurchasedJinko Panels and Sungrow Inverter
Warranty Claim MadeNo
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Can't praise the team enough from the system design to the meticulous workmanship

published

Got the system quote in December with estimated power production specific to my house and after the go ahead i got the system fitted in January, the whole process was painless and easy due to all the in house staff.
Big thanks to Frank, Chris and Steve
Looking forward to no more summer power bills

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Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinko Fronius
Warranty Claim MadeNo
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Seamless experience from start to end

published

Was referred to this company by a friend, and has been a trouble-free experience from the start till the end.
Every person I spoke to throughout the process knew what they were doing and were more than willing to help.
Special Thanks to Neil, Jodi, Nisha & Chris for facilitating the install of Solar at my house.

Incentivised ReviewNo
System Size5.9 KW
Francois

FrancoisCentral Highlands and Goldfields, VIC

  • 2 reviews
  • Verified customer

Probably the best investment in my house yet

published
Value for Money
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size10 KW
Panel PurchasedJinko 370W
Warranty Claim MadeNo
Purchase Price$9,000.00
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Daniel H.

Daniel H.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Great Experience!

published

The entire process from start to finish was seamless. Neil was very knowledgeable and provided a tailored quote, and received great communication from Jodi and her team throughout the process.
The installation went well and felt reassured the guys were doing a good job. Very happy with the end result.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6 KW
Panel PurchasedLongi 370W Hi-MO Mono
Warranty Claim MadeNo
Purchase Price$6,250.00
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Couldn't be happier

published

From liaising with Chris in sales through to the installation of our panels, the service provided by Solarhub couldn't have been better. Every staff member was friendly, knowledgeable and professional and the end product was exactly what we had hoped for.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size8 KW
Panel Purchased400W Hyundai panels
Warranty Claim MadeNo
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Amazing job so professional

published

Jodi and the solar hub team were so helpful with the whole process, any questions we had were answered strait away. Everything was explained to us in detail we couldn’t have felt more at ease. We can’t say enough about the installation guys the most polite and professional young men you could ever come across

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Neil

NeilGreater Melbourne (Outer), VIC

Great Job & very happy

published

Glen and his team arrived on time and were very professional, he explained everything before they started to remove the old system and on a couple of occasions when there was a question about the panel set-up again he spoke to me about the different options and between us reached a solution. They cleaned up after themselves and took away the old system. We are very happy with the new set up.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Quyen

QuyenGreater Melbourne (Metropolitan), VIC

Really happy with SolarHub from start to finish

published

Sales (Frank) was never pushy into getting more expensive parts and Jodi from the office was awesome to work with in getting us connected. Would highly recommend!

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedJinko Cheetah 370W
Warranty Claim MadeNo
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Steve

SteveGreater Melbourne (Outer), VIC

Solar at Noble Park

published

Solarhub did everything that they said they would do from Sales , Installation and after service. The installers were very professional, turned up on time and completed the work with a minimum of fuss. Solarhub did all the paperwork and explained every process.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Panel PurchasedFronius Primo 5
Warranty Claim MadeYes
Purchase Price$5,000.00
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Great job very professional team

published

We have been very pleased with the whole process. The SolarHub team communication through COVID was excellent, as was the installation. Although our roof was not quite as straight forward as expected the team adapted placement of panels and the system, including battery is already working perfectly. Well done and happy to endorse SolarHub to others.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Supportive and top class service, professional installation

published

Jodi from Solarhub was very helpful and supportive in organising the booking, arranging an earlier installation when available which was appreciated. Communication was also very good, assisting through the initial Solar Vic application, right through to installation and certification. The installation crew were very professional, courteous and efficient, answering questions and clearly articulating the installation process and how to use/maintain the system. Overall we were extremely happy with the whole process and the very professional and supportive team at Solarhub

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.5 KW
Panel PurchasedJinko 370W Mono PERC7720
Warranty Claim MadeNo
Purchase Price$7,720.00
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Souriphan L.

Souriphan L.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Excellent Service even during Covid19

published

Great service, installation was well done, easy to deal with and great install team. Would recommend SolarHub if you are looking at getting a system.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Panel PurchasedJinko
Warranty Claim MadeNo
Purchase Price$6,500.00
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Chong K

Chong KVictoria

  • Verified customer

Great Service, Installation and Result

published
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size9.25 KW
Warranty Claim MadeNo
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The real deal

published

Solar Hub are professional, knowledgeable and very good to deal with. Experts in solar and installation was first class. I did my research and had a lot of questions, spoke to many companies. They had all the answers and proved in their responses they are no nonsense and will only sell you and install the best for you.

Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6.66 KW
Panel Purchasedjinko
Warranty Claim MadeNo
Purchase Price$8,400.00
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jorgens

jorgensGreater Melbourne (Metropolitan), VIC

Amazing system, great communications and installation - zero issues

published
Value for Money
Product Quality
Trustworthiness
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Installation
Incentivised ReviewNo
Return Claim MadeNo
System Size6,600 KW
Panel Purchased20x Jinko 330w Mono Half-cell
Warranty Claim MadeNo
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1 comment
jorgens
jorgens

Please note that NO INCENTIVE was offered for this review.

I selected that I did not get an incentive, so I'm not sure why it says below the review that "The reviewer stated that an incentive was offered for this review".

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Details

CategorySolar Panel Installers and Solar Retailers
Solar Connection TypeGrid-Connected
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected

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