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Solax Power

Solax Power

2.3 from 10 reviews · View Statistics

Reviews

2.3

10 reviews
  • Value for Money
    2.1 (7)
  • Product Quality
    2.3 (7)
  • Return Claim MadeYes (1) · No (7)
  • Customer Service
    2.6 (8)
  • Warranty Claim MadeYes (4) · No (3)
  • Purchase Price$7,189.20
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michael.heffernan.39589

michael.heffernan.39589AU

  • 6 reviews
  • 8 likes

do not buy

published

i have a 1.5 kw mini - I have wasted days trying to get their pocket wifi to work - the instuctions are useless and you cannot contact for support- I have no idea what power it is producing - there are no buttons on their inverter- it is the most frustrating piece of expensive crap that I have had the misfortune to buy - do not I repeat go near this mob - their software wifi is impossible to work - it would even confuse a rocket scientist

Value for Money
Product Quality
Trustworthiness
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size1.5 KW
Purchase Price$505.00
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marty

martySouth-Eastern Region, NSW

  • 3 reviews

Monitoring

published

Works then stops working. I paid top dollar for full monitoring and works on average 1 day out of 3. Can't get a call answered from 1300 number. They suck

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size6.6 KW
Warranty Claim MadeNo
Purchase Price$8,000.00
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Fred

Fred

  • 2 reviews
  • 3 likes

Appallingly bad!

published

Had a solax inverter installed it failed within a year, solax sent out another it worked for one day and then also failed. I cannot get the installer to come and fix it so I called a local electrician he has tried repeatedly to get it going with no success. Now my installer is ignoring me! Do not buy solax inverters it's an appalling useless product with zero help from the installation company.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5.1 KW
Warranty Claim MadeYes
Purchase Price$7,000.00
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Papa

PapaDarling Downs, QLD

Ok while it is working..

published
Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size5 KW
Warranty Claim MadeYes
Purchase Price$3,941.00
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John

JohnGreater Melbourne (Outer), VIC

Solax Inverter - broke down

published

I had my 5kw X1-5.0-T-N(AU) system installed mid 2019, it broke down with major fault stipulating Grid lost Fault - had salesperson inspect, then electrician, the electrician did a fault test and nearly blew it off the wall. Still waiting for replacement as it is under warranty. Over 6 weeks later, still waiting. No ongoing informative communcation from provider or Solax.

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
System Size5 KW
Panel PurchasedSolax
Warranty Claim MadeYes
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Sun

Sun

  • 2 reviews
  • 2 likes
  • Verified customer

Solax Inverter - Excellent & Trustworthy Brand

published

Solax 5kw Boost inverter was installed by Arise Solar. Installation was done promptly and System is working efficiently from the day one.

I can surely say that Solax is 100% Trustful Brand.

Thanks to Arise Solar for guiding me for product selection.

A++

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Very Disappointed

Very DisappointedRichmond-Tweed, NSW

  • 2 reviews
  • 4 likes

Exelent second level support

published

While I have huge problems with Euro Solar, my solar company, I can only compliment Tariq Ali from Solex Power for extremely professional service I had recieved from him at several occasion. Well done Tariq.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Peter B

Peter BSydney, NSW

  • 2 reviews
  • 1 like

After Sale Warranty Support.

published

2/1/19 reported my solar sytem CT fault to Energy Options their agent.And now after 15 registered requests and many phone calls thru agents and then manufacturer direct, system still down and past 2 weeks all calls ignored

Value for Money
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
System Size3.5 KW
Warranty Claim MadeYes
Purchase Price$16,500.00
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Clinton

ClintonHilbert

  • 22 reviews
  • 31 likes

Unit last 9 days before major malfuction

published

My solar system was installed 31/08/2018. On Sunday 09/09/18 it stopped working stating grid fault and CT error. I contacted installer who analyzed the device and advised it will need to be replaced. So here i am with a new solar system that is not functioning due to the solax inverter failing. I would not recommend.

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Trevor

TrevorMid North Coast, NSW

  • 6 reviews

Annoyed and disappointed

published

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Questions & Answers

Albert

Albertasked

I have solax system 6.6kw, for 2 years now, last year the readings in summer was up to 39 kw easily in this summer it never reach 23 kw however my neighbour has 5kw system reading 29 kw in same day, what may be the problem ??

3 answers
Papa
Papa

Problems could be shade .. dirty panels.. a faulty connection between solar panels.. Check inverter log and do a comparrision of monthly records with your neighbour...location and direction of panels can contribute to lower generation compared to neighbour readings...which version of inverter do you have..mine is now a series 3 and delivers less to the grid comparred to the series 1 version...

Peter S.
Peter S.

I am having the same problem with my 6.6 kw system. This summer I am only getting about 20kw a day whereas the previous couple of summers I was easily getting over 35kw. This is with full sunny days, no shade and clean panels.

Albert
Albert

The installer came to my property and found all the connections in good condition and he said that the ladt thing to do is to restart the inverter and if it doesn't work the inverter need to be changed, after the restart it works completely proper as before and it reaches up to 44 kw/day, the propblem that inside the inverter was working only 1 line not 2.
It works properly now, hope it won't happen again.

Albert Luker

Albert Lukerasked

I have a solax SL-TL 1500 inverter with wi fi antenna which I want to connect to my smart phone.
The Solax App tells me to enter the registration number but I cant find it.
the only numbers on the inverter are-
SI-TL 1500
S1521561270009
0615788361
Regards
Albert Luker

1 answer
Papa
Papa

From Memory you need to log into your inverter via the IP Address and place your wifi details in it for the internet... After that you then go to the Solax Portal and create an account and enter you S152XXXXX number so it can be accessed remotely.. You will also need to download an app for solax on your smart phone and use the details IE solax portal username and password you created when setting up account to access your inverter via the smart phone..

darryl

darrylasked

hi have a solax inverter installed by arise solar reads high temp fault to about 10am in the winter then comes on system was only put in about 2 months ago but arise wont return calls not sure if a problem arise no help

2 answers
John
John

Darryl, I have a Solax Inverter. I did have initial problems after installation - the thing nearly blew up. Bear in mind that Arise Solar are agents of Solax. I ended up contacting Solax - in China - and they quickly replaced my faulty inverter with no questions. Suggest you contact Solax, I found them efficient although it took a while to ship out again from China. My replacement inverter seems to be performing satisfactory. Bear in mind, there are varying degrees of quality for inverters.

darryl
darryl

thanks john

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Details

CategorySolar Retailers
Solar Connection TypeHybrid
Services ProvidedSolar Product Retailer
Clean Energy Council MemberNo

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