??!
1 photo
Solax Power

Solax Power

2.4 from 9 reviews

Reviews

2.4

9 reviews
5
(2)
4
(0)
3
(1)
2
(3)
1
(3)
  • Value for Money
    2.3 (6)
  • Product Quality
    2.5 (6)
  • Return Claim MadeYes (1) · No (6)
  • Customer Service
    2.9 (7)
  • Warranty Claim MadeYes (4) · No (3)
  • Purchase PriceA$8,860.25 (4)
Previous
Next
marty

martySouth-Eastern Region, NSW

  • 3 reviews

Monitoring

published

Works then stops working. I paid top dollar for full monitoring and works on average 1 day out of 3. Can't get a call answered from 1300 number. They suck

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
System Size6.6 KW
Purchase PriceA$8,000.00
See all answers
Fred

Fred

  • 2 reviews
  • 2 likes

Appallingly bad!

published

Had a solax inverter installed it failed within a year, solax sent out another it worked for one day and then also failed. I cannot get the installer to come and fix it so I called a local electrician he has tried repeatedly to get it going with no success. Now my installer is ignoring me! Do not buy solax inverters it's an appalling useless product with zero help from the installation company.

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
System Size5.1 KW
Purchase PriceA$7,000.00
See all answers
Papa

PapaDarling Downs, QLD

Ok while it is working..

published
Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
System Size5 KW
Purchase PriceA$3,941.00
See all answers
Solar Retailers

Find out how Solax Power compares to other Solar Retailers

Know better, choose better.

Compare all
John

JohnGreater Melbourne (Outer), VIC

Solax Inverter - broke down

published

I had my 5kw X1-5.0-T-N(AU) system installed mid 2019, it broke down with major fault stipulating Grid lost Fault - had salesperson inspect, then electrician, the electrician did a fault test and nearly blew it off the wall. Still waiting for replacement as it is under warranty. Over 6 weeks later, still waiting. No ongoing informative communcation from provider or Solax.

Customer Service
Value for Money
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Panel Purchased Solax
System Size5 KW
See all answers

Get quotes from Solar Retailers servicing your area

Answer a few questions about your needs and receive up to 3 quotes.

Get quotes
Sun

Sun

  • 2 reviews
  • 2 likes
  • Verified customer

Solax Inverter - Excellent & Trustworthy Brand

published

Solax 5kw Boost inverter was installed by Arise Solar. Installation was done promptly and System is working efficiently from the day one.

I can surely say that Solax is 100% Trustful Brand.

Thanks to Arise Solar for guiding me for product selection.

A++

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Very Disappointed

Very DisappointedRichmond-Tweed, NSW

  • 2 reviews
  • 4 likes

Exelent second level support

published

While I have huge problems with Euro Solar, my solar company, I can only compliment Tariq Ali from Solex Power for extremely professional service I had recieved from him at several occasion. Well done Tariq.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Peter B

Peter BSydney, NSW

  • 2 reviews
  • 1 like

After Sale Warranty Support.

published

2/1/19 reported my solar sytem CT fault to Energy Options their agent.And now after 15 registered requests and many phone calls thru agents and then manufacturer direct, system still down and past 2 weeks all calls ignored

Customer Service
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
System Size3.5 KW
Purchase PriceA$16,500.00
See all answers
Clinton

ClintonHilbert

  • 21 reviews
  • 29 likes

Unit last 9 days before major malfuction

published

My solar system was installed 31/08/2018. On Sunday 09/09/18 it stopped working stating grid fault and CT error. I contacted installer who analyzed the device and advised it will need to be replaced. So here i am with a new solar system that is not functioning due to the solax inverter failing. I would not recommend.

Trevor

TrevorMid North Coast, NSW

  • 3 reviews

Annoyed and disappointed

published
Solar Retailers

Find out how Solax Power compares to other Solar Retailers

Know better, choose better.

Compare all

Questions & Answers

Albert Luker

Albert Lukerasked

I have a solax SL-TL 1500 inverter with wi fi antenna which I want to connect to my smart phone.
The Solax App tells me to enter the registration number but I cant find it.
the only numbers on the inverter are-
SI-TL 1500
S1521561270009
0615788361
Regards
Albert Luker

1 answer
Papa
Papa

From Memory you need to log into your inverter via the IP Address and place your wifi details in it for the internet... After that you then go to the Solax Portal and create an account and enter you S152XXXXX number so it can be accessed remotely.. You will also need to download an app for solax on your smart phone and use the details IE solax portal username and password you created when setting up account to access your inverter via the smart phone..

darryl

darrylasked

hi have a solax inverter installed by arise solar reads high temp fault to about 10am in the winter then comes on system was only put in about 2 months ago but arise wont return calls not sure if a problem arise no help

2 answers
John
John

Darryl, I have a Solax Inverter. I did have initial problems after installation - the thing nearly blew up. Bear in mind that Arise Solar are agents of Solax. I ended up contacting Solax - in China - and they quickly replaced my faulty inverter with no questions. Suggest you contact Solax, I found them efficient although it took a while to ship out again from China. My replacement inverter seems to be performing satisfactory. Bear in mind, there are varying degrees of quality for inverters.

darryl
darryl

thanks john

Albert B.

Albert B.asked

I had a system installed in 2 weeks ago and had nothing but problems with the system shutting down sometimes 3 times a day. Contact the office but only have heard from the office twice in this time. I am very disappointed with both the installation and the on going problems i am having with this unit, feel like they are quick to take my money but as for after sales service it become non existant.
Regards
Albert

3 answers
John
John

Albert, I had a Solax inverter installed with my solar panelling several months ago, it broke down recently - exploded - and I had to have another inverter installed - under guarantee. Your product is under warranty and I recommend you contact the manufacturer, unfortunately in China - who were, I must admit, very prompt in organising a replacement. There are different degrees of quality in the inverters. If you can, I would recommend searching for availability locally. There are better quality inverters available - but of course, you would have to pay for this. Solax is the manufacturer of the inverter, not the system. So far, touch wood, no problems with the new inverter. Hope this helps.
John.

John
John

Albert, it would appear also that Solar Miner are in close affiliation with Solax - who were in close affiliation with the now defunct Euro Solar - Euro Solar were put out of business for obvious reasons - unreliable products and faulty merchandise. I now see Solar Miner has the same advertisement I responded to when I went with Euro Solar - I will leave that to your own assumptions. The Solax inverter, when working, does its job but be aware of faulty merchandise and the cheap product. Overall, out of 5 stars, I would give it 2.5 because of its unreliability. Also with Euro Solar, when installing the panels, my roof was damaged and that was just prior to the rain storm we had - I was left to replace multiple roof tiles and fix up the interior water damage caused by leaky, damaged tiles, they accepted no responsibility. In summation - what you pay for is what you get.

Papa
Papa

Hi Albert.. My solax series 1 inverter developed fault code type 21... After being screwed araound by solar company I went direct to Solax... Within 5 days they had a new series unit type 3 delivered to my door... Touch wood no more hassels so far... Contact is direct to solax in china and unit dispatched from Melbourne....very helpful and efficient unlike the solar ripoff providers here in AU..

Get an answer from our members and Solax Power representatives

Other Solar Retailers

Previous
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.