Solax Power

Solax Power

 Verified
Solax Power
2.3

46 reviews

PositivevsNegative
30% · 1431 · 67%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Purchase Price$7,358.86
Value for Money
2.4
Product Quality
2.4
Customer Service
2.7

Reviews

46 reviews
frank z.
frank z.South East Queensland, QLD3 posts
 

Company does not honour warranty

This company does not honour its warranty. Bought a solax system with 10 year warranty. The invertor failed and they refused to honour the warranty. They claim since you did not register it is not valid. All new buyers be ware and read fine print disguised in many paragraphs. Show details
Trustworthiness
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Karen C.
Karen C.
 

Lazy Mob of fools

Lazy, lying mob of fools. They are supposed to replace my battery that is under recall but I am having nothing but problems. I just want my new inverter and battery as promised to make up for the lost battery they sent me back in 2022 but never got installed or even arrived at my address. I am now still waiting for the lazy mob to do something about the battery I have that is on recall and could potentially explode in my garage next to my Ford Mustang. You will be held responsible if this faulty battery causes damage at my property. Show details
Steven M.
Steven M.6 posts
  Verified

Incredible Service and Support, outstanding quality

The service and support I have received from Solax has been outstanding. They have gone out of there way to provide exceptional service. I purchased 4 x SolaX Triple Power 5.8kwh batteries and their technician John drove 6 hrs to my place to personally supervise installation. I have not experienced service like this before. Show details
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Wilko
Wilko
 

Solax...rubbish!

Had unit with 5 year warranty. Lasted 5 years, 5 days (just out of warranty) with either 'Fan 2 fault' or 'Fan Speed fault'. Rang Solax AND my local electrician, told them fault codes on the display with BOTH replying that it can't be fixed, or might not be fixed even if I did have this code message rectified!?!? was informed to buy a new invertor. Obviously NOT built for Australian conditions. Very annoyed. Show details
Customer Service
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Crs
CrsRichmond-Tweed, NSW
 

Another faulty unit

Only had the system up for 2 years. The first Solax inverter failed with in 9 months. Relay fault.
Now the warranty replacement has gone also
Same relay fault.
Last time it took Arise close to 3 months to replace it.
Don't want to go through this every 6 - 9 months.
What's the best unit out there ?
Might just replace it myself and save the hassle. Show details
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Aussie Lauren
Aussie Lauren3 posts
  Verified

Excellent customer service

Xavier and Danny are very professional inverter installers. Top Quality service. Thank you very much. Highly Recommend. Show details
Needs Clean Floors
Needs Clean Floors
 

Some sort of SCAM

The Solax Power 5 kW 1 Phase 2 MPPT Grid Connect Inverter KW Inverter worked as expected without issue in the carport for 5 years. 8 months later, RELAY FAULT error message appears. SOLAX POWER company says the 5-year warranty means I need to go and purchase a new INVERTOR! what a scam! The WIFI DONGLE in this system enables the companies to remotely monitor this system. There is some sort of tech fault suddenly, randomly, and now they want me to go and buy a whole new system??? Who else has this issue. Show details
David L
David LRichmond-Tweed, NSW2 posts
 

Do not use this company!

I have had to have my system replace due to product recalls. OK, things happen however, It has taken over a year and the issues are yet to be resolved and we are still waiting for the old batteries-that nearly set fire to our house- to be removed from where they were dumped next to the house. Customer service is no existent and the right hand does not seem to know what the left hand is doing. Please save yourself som stress and don’t use Solar. Show details
Stan M
Stan MMurray Region, NSW16 posts
  Verified
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DDplus3
DDplus3South East Queensland, QLD2 posts
 

Solax Inverter Landfill Junk

Our solax inverter lasted exactly 5 years 4 months. We were sold the entire package with a solax 10 year warranty stated on the receipt by eurosolar. Only reason we agreed to the package. Eurosolar no longer exists. Solax would not honour the 10 year written agreed warranty. Very upsetting and very expensive lesson. Show details
ServantOfNone
ServantOfNone7 posts
  Verified

Had an issue but got a replacement free of charge

Had an issue where some watts would drop out and missed out on a few KWH per day. Contacted Solax Support for assistance, they were very prompt and quick to reply for me to try a few things. Was unable to resolve the issue and was offered a free replacement & paid towards installation cost. Couldn't be happier! Pretty good they offered me a replacement, I didn't even have to ask.

Overall I knew this was a budget system with some Jinko panels, but the performance has still stacked up over the last 5 years to people who have paid twice as much. Pretty much have had no power bill since it's been installed (2 people in small 3 bedroom house). Show details

Product Quality
Veronica
VeronicaSydney, NSW3 posts
 

Worst experience ever !

Worst experience ever installed in 2018 never worked replaced 2 inverters after installation 100 calls and emails later I gave up
still 18 panels on roof cost 4500k and never saved me 1$ on power just ridiculous and very stressful experience that the company I gave the money too didn't help at all .Just cowboys Show details
Graham
GrahamVictoria
 

SOLAX IS TRASH ! NOT EVEN WORTH RECYCLING - TOTAL JUNK

I've been in the solar industry for over 14 years as a licensed CEC Electrician and i have never experienced such poor quality product as Solax. In a period of 2 weeks we had over 20 inverters fail out of the box. Solax have stated that it was a bad batch and will replace with newly built models. We installed the new models and they also failed. Solax should not be producing inverters. Appalling customer service matched their appalling quality inverter. There are many other inverter brands that are similar price range or slightly higher : Growatt, Solis, Goodwe. Avoid Solax at all cost, its NOT WORTH THE HEAD ACHE. Show details
acerace
aceraceQld, 4521112 posts
 
Mitch
MitchPerth, WA2 posts
 

Never missed a beat!

High efficiency and performance, never missed a beat. Best value on the market

Questions & Answers

Abc
Abc

I have a solax inverter X1 3.0 T N which was never switched on how do i turn it on please

Malcolm M
Malcolm M

Do Solax inverters need to be serviced and if so how often-what does a service check for?

acerace
acerace  

Not sure they are seviceable,but make sure dust/moisture free. Vent underneath can block up. The industry is still evolving so dont get too excited imo.

Mitch
Mitch  
Stephen
Stephen

My advice to consumers;
It’s not the brand of equipment you have installed that is ever the real problem.
The real problem is who sold it to you and who installed it.

If the equipment is installed properly it will work. If it does not work properly when or after it’s installed, for whatever reason, the installer should be the first point of call to resolve the issue.
If the installer or sales company attempt to shed responsibility for a non functioning system onto the equipment manufacturer , you chose the wrong business to purchase it off.

Consumers need to recognise that the work of solar generator design and installation is trade work. To be eligible for accreditation, that is to be qualified and deemed competent to design and install a solar generator , the practitioner must first be a qualified electrician, the business must hold a contractors licence and the person designing and installing the system must be accredited with the federal over-site body (Clean Energy Council / office of renewable energy regulator).

A salesman or woman cannot competently quote you for a solar generator if they are not accredited to design it.
They cannot be accredited to do this if they are not first an electrician.

It’s simple really, do not purchase a rooftop solar generator from an unlicensed, unqualified, non accredited sales person.

Purchase from a trusted local electrical trades business. Ensure that they support their local customer base with honest sales and workmanship warranty.
It should not be the customers responsibility to chase the manufacturer, nor even the distributor for warranty issues, it should be first and foremost the responsibility of the people you purchased it from.

If the people you purchased the system from are not the people who are going to install it; BEWARE!

See all Solax Power questions

Details

CategoryPhysical Shops and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Member
Solar Connection TypeGrid-Connected and Hybrid
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Contact info for Solax Power

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