Great Service and Attention Always.
I have been dealing with Rita Haddad and Somerville Strata Management for over 15 years.
During this time I have always found Rita to be an exemplary strata manager. Her interpersonal skills are excellent, she has a respectful, friendly manner, is very diplomatic and is able to deal with all personality types in sometimes difficult situations.
I would highly recommend Rita as an extremely knowledgeable, skillful and reliable strata manager.
Professional and helpful: Rita Haddad
Rita has demonstrated the qualities of a top class professional. Rita clearly understands her trade and her in-depth knowledge on all topics related to strata management. At our recent AGM Rita chaired with maturity beyond her years. We still have some challenging issues to resolve but Rita's patience and calm demeanour and ability be inclusive makes the difference. Both Rita and Stephanie are very responsive to all our enquiries and we have notice a substantial improvement in service levels.
Great Strata Management
As a member of the Executive Committee of our strata I have developed a close working relationship with Rita and her assistant Stephanie. I know I can always rely on the promptness of her response and her professionalism as well as her detailed knowledge. Her always friendly and efficient way of resolving issues is much appreciated by myself and other members of our strata.
Professional and reliable: Rita Haddad
Since taking over as manager of our strata complex, Rita has demonstrated the qualities of a top class professional. Rita clearly understands her trade and her in-depth knowledge on all topics related to strata management has helped our EC navigate through some challenging situations. Rita's patience and calm demeanour has been especially welcoming. Both Rita and Stephanie are very responsive to all our enquiries and we are glad to have the Somerville team on board.
It’s the people that make all the difference
Rita Haddad took over the management of our Strata a couple of years ago and it’s been fantastic ever since.
Rita demonstrates the perfect level of professionalism and building a relationship with her clients based on trust. She is able to provide accurate, timely information. Takes me through the complexities of being on the Committee and my obligations.
Rita is an absolute pleasure to work with.
Professional super service
Dealing with Rita Haddad on behalf of our strata owners is always a pleasure. Rita possesses qualities which are professional , patient, calm, and good natured and deals promptly with difficult tasks requiring diplomatic skills. Emails are answered and phone call are answered promptly and Rita facilitates a smooth running of all matters presented to her.
Maria Maire: Miracle Worker!
Maria Maire at Somerville Strata Management has been a steady guiding hand for our Strata Plan for over 25 years now. Ultra-professional, patient and always good natured in her approach, Maria has solved countless issues for our block and has dealt with some difficult situations requiring top diplomatic skills. Maria is always available, answering emails promptly and sometimes way out of business hours to facilitate smooth running of our 18 unit block. Maria's technical knowledge, decades of experience and superlative interpersonal skills make her absolutely irreplaceable.
Very efficient and prompt attention to an urgent building rainwater leakage causing office and equipment damage
Somerville Strata Management were contacted in a crisis and very efficiently and professionally organised repairs to a severe roof leak that arose in violent storms in February 2019.
This was in stark contrast to similar issues with prior strata managers who poorly dealt with lesser problems.
Somerville were reliable, efficient and professional at every stage of this issue.
Horrible and unreliable
Our neighbours have had ongoing issues with noise from the apartments upstairs due lack of sound proofing on the floors for the last 4-5 yrs and the Strata Manager's have not resolved this issue instead continue to ignore the issue and our neighbour's request to ask the owner of the apartment to resolve this issue.
Since being taken over by PICA, Somerville has failed to deliver even the most basic of strata requirements. Emails and phone calls go unanswered, repairs are not followed up or completed, cleaners and gardeners show up less frequently and inconsistently. They have now failed to organise an AGM or provide basic strata documents.
Strongly consider your options and go somewhere else if at all possible!!
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