Sommuto Service Awful
Ordered the Sommuto King Mattress with two pillows after looking at many other options. I'm very disappointed to find tha Sommuto Service is awful. Firstly, TNT delivered a day before arranged to find no one home. Even after giving them permission to leave the box they failed to do so. They also failed to leave a card. I had to pick up the mattress but they didn't have the pillows I had paid for. I contacted Sommuto via the chat app on their website and they 'promised' to send the pillows. No show. I did this again, as their 1800 number simply ...goes to messages, and again great empathy shown but no result. Don't fall for these guys even though mattresses are well rated. Service is paramount. These guys have none. Onward to fair trading for me.
Disappointed by Sommuto's service
We ordered this mattress because of its awesome reviews and we're sure they are all warranted. However, we never got to experience its awesomeness, because a week after we paid for it, Sommuto suddenly refunded our money because TNT wouldn't deliver it. Why would you not use another courier or at the point of payment tell us that the delivery would not be possible and not take our money? We also had problems talking to someone online....as in they would invite us to ask a question and when we did they didn't respond??? To be honest we wouldn't be so grumpy if we didn't have family coming tomorrow, because someone will be sleeping on the couch! Come on Sommuto you can do better than this!
Purchased in September 2019.
Free delivery if it suits us
After ordering (& paying) for a Kingsize mattress, Sommuto advised that they were not prepared to offer free delivery as advertised. We live less than an hour from Perth. Extremely happy with competitors (Koala) mattress which was delivered without fuss within 48 hours.
Purchased in August 2019.
Absolutely appalling customer service, terrible mattress!
Do not buy from Sommuto! The mattress is incredibly uncomfortable, it apparently suits side sleepers, this could not be further from the truth. I'm light, My husband is heavy and we both ended up with hip and shoulder issues after trying the mattress for several weeks. We tried to return it but they NEVER answer their phone (goes to voicemail) or reply to emails. Finally got them to collect the mattress after threatening to go to the dept. of fair trading but after over 2 weeks have still not received our refund. Absolutely appalling company to deal with. I regret ever trying out Sommuto, terrible product, non existent service.
Purchased in June 2019 for A$950.00.
- Verified purchase
Injured whilst sleeping - non-existent customer service
I'm a side sleeper and after the first few nights I developed acute shoulder pain and had to have both therapeutic massage and see a chiropractor to get some relief. The pain was so intense that I couldn't sleep for weeks and it's still not completely healed 3 months later.
Even with a mattress protector that wicks heat away from your body, I was sweating overnight and the mattress was much too hot to sleep on. I also found it much too firm for my comfort level (normally a medium) and was constantly rolling around all night shifting position, ...then going to work incredibly tired and run down. I completed the online refund form and the problem was then in trying to get my money back - I was still waiting 3 weeks after it was picked-up. Sommuto do not respond to emails, almost permanently have their phone switched to messaging and they don't return calls. This the behaviour of a company that you can't trust and shouldn't deal with. Sommuto, the one time I caught them on the phone, said the first weeks delay was as they didn't get confirmation of pick up from the Salvation Army, but the Salvo's deny that. It seems illegal for Sommuto to be donating mattresses to charity that they don't even own, as the mattress is still my property until a refund is paid. Summuto save money by having a charity do their pick-ups, instead of having the charity do regular pickups at the Summuto warehouse - this isn't so charitable compared to how other bed in a box companies operate. I had to threaten action with NSW Fair Trading to eventually get my refund - this shouldn't be necessary and I wouldn't recommend Sommuto to anyone.
Purchased in April 2019 for A$949.00.
Comfy but hot, hard to return
I loved the feel of the mattesss, so comfy but it was just way too warm as it had significant heat retention.
Getting Sommuto to pick up the mattess and provide me a refund was a nightmare. It took a bunch of emails and countless phone messages, and over a month of waiting
Purchased in April 2018.
Product emits strong chemical fumes. Requested refund and customer support non-existent.
Sommuto mattress is still emitting strong chemical fume smell over a month after purchase. I am concerned about the health implications of breathing this in 8+ hours a day. Product is also much firmer than expected and not suitable.
Have completed online form, called and emailed Sommuto but zero response to refund request. Sommuto's phone number goes straight to voicemail. After sales support is non-existent, concerned that I will be unable to claim a refund via the 100 day free trial. .
Have had to raise PayPal and Bank dispute in order to have funds returned. Very disappointing and impossible to recommend.
Purchased in January 2019 for A$949.00.
- Verified purchase
Best mattress ever! (Side sleeper)
This has to be the best mattress I’ve slept on. I was waking up with constant hip, back and neck pain the last few years and now that I have a Sommuto I haven’t woken up once in pain. They are a thinner mattress so it’s not as high on my bed base as I was use to but something I can compromise for to be pain free and sleep through the entire night. Customer service was amazing too, I ordered lunch time Thursday and it arrived lunch time Friday. It’s certainly softer than the koala mattress and I think very durable considering it’s warranty and make. If you’re in need of a new mattress seriously consider the Sommuto, At least for the 100 days... I don’t think you’ll return it!
- Verified purchase
Comfortable Nights Sleep
Was unsure to begin with as there are many of these options out there varying in price.
Old mattress was well past its used-by date and was the source of restless sleep and back pain (exisiting lower back pain from time to time, made worse by the mattress I was sleeping on).
We ended up with the Sommuto due to other reviews, price (with coupon), Australian designed and made over some that were not and well 100 days to love it or not.
We came to the conclusion that 5 minutes sitting on a mattress and listening to someone try sell you someth...
I know you take a chance when you buy things on line but after reading all the reviews I thought it was worth a punt.
Delivery was prompt even to the FN Queensland
I was so excited to open my box, How wrong could I be. What I got was a rock hard bed and no sleep. I wake up every morning in pain and sadness.
Was the bed comfortable? No
Was the bed supportive? No
Deeply disappointed, stiff and tired.
Was extremely hesitant about purchasing online - but the money back guarantee and 100 trial was a big clincher. Not to mention the 12 monthly payments! Such an awesome deal. We already had a super supportive/comfy latex mattress, so moving to a foam mattress was, in our eyes, a bit of a risk! After an initial 3-4 days settling in period and now 100+ nights on, this mattress is soooooo good! Just the best thing I've slept in. Ultra comfort. No partner disturbance. The whole thing from service, delivery, online chat line to set up was a breeze. in my opinion, a brilliant mattress!
- Verified purchase
The order and delivery process was ok (although I didn't receive a tracking number for the shipment until *after* the mattress was delivered and I had emailed them to follow up). The mattress we received had an extremely strong chemical smell, to the point where we could taste it in our mouths as soon as we got near it (never mind sleeping on it). It made us feel very unwell. After 4 days we couldn't stand it any longer and moved it to another room in our house while we waited for it be picked up and returned. This smell had not gone away by th...e time the mattress was picked up for return almost 3 weeks after we received it. They told me this was not a normal issue and that they would take the mattress back to their factory for testing. The mattress was also horribly unsupportive and caused me lower back pain. Getting them to pick it up was also a hassle with multiple delays and stuff-ups organising the return courier. I definitely do not recommend one of these. Spend a bit more and get a decent mattress instead of a piece of floppy foam with no support.
Sweet Dreams still (have since bought another for daughter since the first review)
I've wanted a mattress like this for a long time but was put off by the risk of not being able to try before purchase. Being able to visit a showroom first gave peace of mind and the hundred day trial and charity donation option was added incentive. The positive unsolicited reviews were also helpful.
The delivery process was fast and efficient. Three nights in, I am a convert. The mattress is extremely comfortable and Sommuto made the entire process easy, nothing was too much trouble. I am sure I will purchase again.
Purchased in February 2016.
The most comfortable mattress we have slept on.
Our new mattress supports the entire length of our bodies, it is nice and cosy with out being hot. The best thing we ever bought. We love it and would recommend it to everyone.
Awful overpriced matress
We bought a Sommuto matress about a month ago going on so many great reviews , what a joke I don't believe one of their 5 star reviews! The matress offers no back support ,your body sinks in putting your back out of alignment. I had back pain for weeks after using this matress . Overpriced chunk of foam .
Much better than I thought
I tried the mattress first at Alexandria and I initially thought that it would be too soft. They had a Queen size in stock and I took it home that day.
It took 2 days to adjust to the new mattress. I would describe the mattress as a medium/firm feel and very supportive.
After 3 weeks I have not experienced any back pain or numbness in my arms that I was getting from my previous mattress.
I would highly recommend doing the 100 day trial of the Summuto mattress if you are unsure. I think you will be pleasantly surprised and want to keep the mattress. Hamish was very helpful with his knowledge and construction of the mattress.
I have found our mattress very comfortable. It is lighter to move than our old one but still has plenty of substance and support in it. I have also found almost no 'partner disturbance' with it. In all I am delighted!
- Verified purchase
I've had a memory foam mattress before so i didn't need to get used to it but this was as close to a tempur one you can get and for a third of the price. Incredibly comfortable and a great nights sleep. I had surgery a few months ago and my shoulder was still quite uncomfortable in the morning after sleeping on my old mattress but not anymore, it feels great.
This mattress is super supportive and comfortable. Not too hard and not too soft.
My partner and I don't disrupt each other as often anymore and the texture feels nice and cool on hot nights even with mattress protector in between.
The design makes it really clean too compared to traditional mattresses and less likely for dust mites to breed which was important to us having a newborn baby that we often have in our room, and on our bed. Babies can be particularly sensitive to dust mites in mattresses!
Would definitely recommend it to others.
- Verified purchase
Cannot fault the company or the mattress
Who would have thought buying a mattress on the internet would be so simple and so successful. I suffer from fibromyalgia and my old spring mattress was making it even harder to sleep. The Sommuto mattress supports my body but also cocoons my body and allows my body to lay in a position comfortably. The added big bonus of the guarantee is wonderful but I don't think I'll be using it.
Questions & Answers
How is the mattress in the heat, we live in Cairns?
Can anyone above give me feedback on how the mattresses are going?
Anyone know if this specific mattress ''sleeps hot''? Northern Queensland living...
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