Soul Origin

Ok I like the food ,k but I was given a membership card thing twice and both times I went through the rather lengthy questionnaire to become a member and it kept saying that my verification code was incorrect. It infuriating and time wasting and I dont even know what actual benefits you get from this utter nonsense. Id love it if someone… Read more

actually contacted me and told me what I was doing wrong as on the application it asks member ID and a verification code which is given on a card....this never works

I ordered $200 worth of food for Mother's Day. A chicken baguette box a desert box and a grazing box. The chicken baguette bread was so stale, hardly any fillings and limp old lettuce just disgusting. The grazing plate had 2 bits of ham some limp capsicum some hard and dry falafel. The desert box that was $49 had a few stale slices that tasted… Read more

like they were made a week ago. I have never felt so ripped off and dissatisfied. Most of it ended up in the bin and I had to go and buy more food for Mother's Day. I will never shop there again and have contacted head office as I seriously deserve a refund. Not impressed at all!!!

I enjoy Soul Origin but not after a bad experience at Helensvale, I will not return there. On Thursday 16th April, I asked for a chicken avocado wrap at 1.20 pm, I was told there were was non available. There was a tray of chicken and avocado, I… Read more

asked if that could be put into a wrap and was told no. The chef wasn’t available … they had the chicken, the avocado and wraps but couldn’t or wouldn’t make another, it was still lunch time What is going on there?

I recently visited SO on Sydney's Broadway to buy a breakfast special. A large poster on the counter clearly advertised banana bread and coffee for a specific price. However, when I ordered it, I was charged more. When I questioned the discrepancy,… Read more

the attendant dismissed my concern and said the higher amount was “what the system says.” Even after I pointed directly to their own promotional poster, she simply shrugged, said the boss wasn’t available, and asked if I still wanted to proceed at the higher price.

As a loyal SO member, I find this completely unacceptable. Advertising one price and then charging another is misleading and can feel deliberately deceptive. It is extremely disappointing that, in this day and age, SO is allowing such practices in its stores. Shame On You, Soul Origin. You give your "Soul" name a bad reputation.

Well what started out bad turned out OK. They have apologised and tried to make good. Well done by HEAD OFFICE to remedy bad customer service at the store in Wetherill park the other day. At 2pm in the afternoon they seemed to be closing. All the… Read more

salads were in small containers selling for $8. I asked could they combine 2 on a plate for me to eat for lunch. NO. so I asked if I had points on my membership. She said I had an upgrade to a large salad. But it expires in 2 days So I asked since they were closing could I have the $ 8 salad for free instead. Or could she do me the upgrade and put it in a plate for me instead. Again No. so I asked could she ask the manager if it was ok. She did ask some guy in the back but again NO. So I just bought the one salad and left. I then wrote a reveiw to customer service and they have apologised and have given me a voucher to make up for it. They will go talk to the manager there and find out what happened. I am impressed with how customer service have handled this hence the 4 stars. I hope the Wetherill Park store has learnt from this how to treat their usual customers better. We have to call people out when they do the wrong thing. It's important otherwise things never get better. Thanks for the voucher. I trust with your instruction head office that this will not happen again :)

The rolls and buns look well stacked in the display but when you get back to your table, you open the roll to find that all the toppings were strategically placed on the open edge of the roll to look like it was well stacked but on opening there was no fillings beyond the edge of the roll Very disappointed and very deceiving Show details

Poor customer service and very stingy on toppings. I ask for a halloumi salad and there’s zero halloumi on the salad. It also is gritty so they probably didn’t even wash their greens. Show details

Rude staff at Cranbourne store. I purchased a chicken pasta salad for someone last week and then had to pay extra for added schnitzel as they hardly included any chicken on the salad - just scooped up the pasta. They then scooped off the top of the salad to fit the extra chicken schnitzel (paid an extra $3.70 - total $16.50) so got less salad even… Read more

though I paid full price for it. Schnitzel should have been in an additional container - Poor service and a rip off!!

I am very disappointed with the catering order I placed. This order was purchased as a gift, and as I was considering placing another catering order for another function a couple of days later. I I specifically asked the recipient to provide honest feedback. Unfortunately, the feedback I received was very negative. I was advised that the food… Read more

was poor in quality — stale, dry, and not fresh. Given that this was intended as a gift, this experience has left me feeling both embarrassed and disappointed, particularly as I was genuinely excited to support your business and had planned to place a further order.

Based on this experience, I would be hesitant to recommend catering services from soul origin. I felt it was important to provide this feedback so you are aware of the impact this has had.

Went into store on a totally quiet day the staff saw me and ignored me, I waited to be served but they were too busy discussing their personal life or something Never going to this store EVER again poor service is standard in Perth but this was crap

Never again, we pre ordered a fruit platter to take to a Christmas Eve dinner party and showed up and your staff member had given our pre ordered fruit platter to another customer after we paid for it in full. Yes they did give us the money back but the point of it being we were unable to get what we ordered.

Wow 2/2 - reg salads with no meat in them. Salads look great but when they pull it out from underneath I have been given a container of green leaves and dressing only 2 pieces of cucumber also. unimpressed this was at queens plaza twice Show details

I've tried a few different outlets now, all average for the price though trying to look for a healthy option in a world of fast food - the winner is RAH for this review! Ordered a small Buffalo 'Chicken' Salad with one piece of chicken the thickness of my middle finger, mostly red cabbage & dressing....only paid $8.50 however why call it chicken salad, it was pathetic :( Show details

Stood at counter both staff members were filling stock looked at me both asking the other to serve me but none did left went to muffin break much better service from them

Purchased chicken baguette and ham and cheese croissant 17/10/25 @ SO Baldivis. The baguette was stale, at least 36 hours old judging bu the bounce, the fillings were primped to look plentiful but were not, the merest spritz of mayo and for a combined price of $22.50 inexcusable. The croissant was also stale but edible-only just. I will bad mouth this franchise to whosoever will listen and I certainly never make a second purchase/mistake EVER!

Ordered a toasted banana bread, it was just heated, soft not toasted and a flat white with hazelnut syrup, the worst coffee I've ever had. Hubby ordered a macha latte which was not nice either. Show details

Very small baguette with little filling. Definitely NOT worth the price. Banana bread was OK but no butter provided. Iced white chocolate tasted good but was small. Overall quality and packaging was OK but portions ridiculously small for the quite high cost. First order from Soul Origin, and I won't be going back. Show details

Today I went to Rouse Hill, NSW store and it was 3.30pm when they had kore than half of the food on special and specials sign was also advertised. Rest of the food they were wrapping in a cling wrap. When I asked for two sandwiches which they were wrapping I was told by Gurleen that that is not on special yet and we are only wrapping them because… Read more

of the flies which was a complete lie. I am a regular customer of soul origin and I have never heard that before. When I said to the lady that I will leave a review about your lie on that she said I don’t care you go ahead and said you can include my managers name as well KAI.

Me and my friends loved everything about this cafe! The cafe was clean, the food was delicious, and the coffee with a rich flavor that will satisfy any coffee lover, but most importantly, the staff was amazing! Show reply

Great coffee – I have been purchasing my coffee at the Waurn Ponds store since they opened. Alway a great hot coffee and lovely friendly staff. And the food is definitely worth a try. Show details ·  1