Soulara

Soulara

 Verifiedsoulara.com.auMPN:54617068112
Soulara
4.3

1,301 reviews

PositivevsNegative
83% · 1,083181 · 14%
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Timely DeliveryYes · No
Value for Money
4.0

Reviews

1,301 reviews
Joy
Joy3 posts
 

Love it

I love Soulara meals, I feel clean and detoxed after eating it for some time. The flavour is getting better and variety is very good Show details
Ashlee K.
Ashlee K.2 posts
 

Poor customer experience

Unfortunately our order had a technical glitch and we were charged twice the amount and delivered twice the meals without adequate fridge or freezer room. We notified them straight away but the order was delivered anyway. They don’t refund only credit, the problem is we don’t want a credit, we just want a refund. Frustrating and very poor company process. In times of high inflation and a pregnancy, we have been put off purchasing any meals. Show details
Value for Money
Ken L.
Ken L.
 

Terrible service an dunable to get order correct. also Health hazards

This is the WORST company. Do yourself a favour and AVOID. Haven't had a single order that is correct since starting. Double orders - charged twice. Then half the QTY was delivered and charged for the whole amount. Food and drink just thrown inside the Box. This Company is a SCAM. I have even found Metal Objects in the food. Absolutely Disgraceful!!! Show details
Jewel A.
Jewel A.
 

AWFUL SERVICE. DO NOT RECOMMEND. SCAM

last year i ordered $200 worth of meals and there was a meal missing, coupled with the fact of my box being delivered right next to the street. I had left specific instructions regarding this and to call on arrival. There was no tracking or updates. As a result, Soulara provided me with credits onto my account due to the missing meal.

Fast forward to a few weeks ago I receive an email saying my credits will NOT in my account anymore and I will have to contact support. I have contacted support twice, NO RESPONSE, as if they cancel my credits without warning - then please refund the amount into bank account. Contacted ACCC as they have not provided a service up to the standard they promised. Show details

Jordana
Jordana
 

Bland, full of fake meat

I use to love Soulara so I recommended it to my grandmother after her surgery, and its terrible. It's full of face meat like where have legumes, nuts, and lentils gone? This is a photo of thr mushroom stroganoff, its just watery, no mushrooms and 3 massive pieces of face meat. Nothing compared to the creamy mushroomy stroganoff I love. Save yourself the $160 I spent on these meals. Show details
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Rebecca
Rebecca2 posts
 
DAA
DAA
 

Terrible customer service and website

I’ve used Soulara on and off for two years. It used to be brilliant. The new website (which was so better before) is so hard to use, delivery times never update from what you change them to and their customer service replies are so slow and ineffective. What is going on Soulara, you used to be so good but now you’ve dropped the ball.
Jodie
JodieGreater Melbourne (Metropolitan), VIC5 posts
 
Jodie
Jodie  
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Rachel
Rachel
 

Extremely poor customer service!

Extremely poor customer service! The Soulara website was shut down for maintenance for a period of time and I was unable to login to pause my subscription so I emailed them directly to request this, they advised that they would do so, however I was later charged and had food sent to my house whilst I was away so came home to rotten food left out in the sun on my doorstep. I contacted them again to resolve this and they said that they would escalate it on two occasions and respond soon, however never got back to me. I am very disappointed as I was a loyal customer for years. I will not be returning to Soulara and do not recommend their service. Show details
meymeywood
meymeywood
 

Customer service ignore emails

2 meals were missing from my recent order. I've sent 4 emails to soulara's customer service asking that they fix this, and all of my emails have been ignored
074803
0748032 posts
 

Worthless since their website changed

I've been using Soulara for a while now and used to love it, but since their recent website "upgrade" they keep delivering on the wrong date, cancelling my deliveries for no reason and with no communication, and it's impossible to get a hold of their customer service! Show details
Value for Money
mla
mla4 posts
  Verified

Horrible, Unresponsive Customer Service

My order was delivered on the wrong date. When I received a text message informing me of the incorrect delivery date, I attempted to contact the customer service team immediately but never received a response. I was not home to receive it and the order sat outside for four full days, leaving all the food spoiled. Any requests for a refund or account credit have gone unanswered. Emails are not responded to and calls go straight to voicemail.

As some other reviews have stated, the recent website revamp has led to a rapid deterioration in the customer experience. When the correct order gets delivered on the right day, the service is great. However, when things start to go wrong, don't expect any help. Show details

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Never using again
Never using againSydney, NSW
 
BBats99
BBats99
 
Renee
Renee
 

Bought two meals and both had loose, human hairs in them

Was super excited to try these products so bought two meals. The first one I ate I found a long white hair in it (gross but I know it happens to the best of us so didn’t let it phase me). However, I went to eat the second meal the next day and there was a thick, black, curly hair!! Once is fair enough but to cop two meals both with human hair in them… hygiene is clearly not a priority of theirs while making these meals.

Questions & Answers

Kris H.
Kris H.

How on earth can I contact you when something is wrong and actually get a response

Andrew Mckenna
Andrew Mckenna  

They respond to bad reviews on here pretty quick. Perhaps try that

Andrew Mckenna
Andrew Mckenna  

As far as getting them to reply to a support email, good luck.

Soulara
Soulara   DM   
Jude
Jude

I live in an apartment building and am generally not home during the day. There is no access to the foyer unless buzzed in. How would delivery work?

Soulara
Soulara   DM   
Lou Smith
Lou Smith

Are these meals available in Tasmania?

Soulara
Soulara   DM   
See all Soulara questions

Details

CategoryFood Delivery Services
Meal TypePackaged Meals
Meal Plans Available Yes
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Contact info for Soulara

  • MPN: 54617068112

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