- Sign in
- Write a review
Soulara
Reviewer Photos & Videos
Michael92Sydney, Australia
- 6 reviews
- 7 likes
- Verified customer
Terrible Customer Service and Misleading Advertising
I am unable to eat foods with added flavour enhancers 631 and 637, and preservative 223 as I react badly. After reading "Our meals have no further added preservatives or additives" on the Soulara website, I thought I'd be safe. However, I was disappointed to see that most meals that came with my subscription had these listed in the Ingredients.
When I contacted Soulara support, I received this reply: "every food we eat - whether a just-picked strawberry or a homemade cookie - is made up of chemical compounds that determine flavour, colour, tex...
1 comment
Looking for an award-winning solution to eat well or lose weight?
Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.
TamzynGreater Melbourne (Metropolitan), VIC
- 3 reviews
struggle to eat well no longer
I work in a global role and have unusual hours. I really struggle during a working week to eat well. But with Soulara I always know I have a healthy and filling meal in my fridge for breakfast and lunch. I am not vegetarian but try to eat more meals that are less meat and this is a perfect choice because tasty and varying flavors. I rotate weekly and have as yet not found one dish I skip. I have been using this for over a year and it's fantastic. YES I even used them during the Melbourne lockdown2.0 and was well looked after!
1 comment
Gloria SSoulara
Hello Tamzyn,
Thank you so much for your amazing feedback! It's awesome to hear that you are enjoying these meals so much! I am so glad we were able to assist you to make your lockdown easier!
Other Food Delivery Services
KathyGreater Melbourne (Inner), VIC
Surprisingly delicious!!
I am so surprised and happy with Soulara. I was very skeptical. I'm a busy doctor working long shifts and I look forward to coming home to my Soulara - that's not something I ever thought I would say!
1 comment
Gloria SSoulara
Hello Kathy,
Thank you so much for the amazing feedback! I am so glad we are able to make your very busy life any easier!
Find out how Soulara compares to other Food Delivery Services
Know better, choose better.
HarmonyGreater Melbourne (Metropolitan), VIC
Tasty Food
I joined Soulara as I heard great things about their plant based meals. I like the idea of their packaging being able to be recycled. Soularas meals do taste great and are good portion sizes. There were a few teething issues at the start around delivery dates. However these were resolved efficiently.
2 comments
Gloria SSoulara
Thank you for taking the time out to share your thoughts and your feedback is very important to us. We love that you're enjoying our meals and we strive to deliver an outstanding customer experience t...
Read morehrough every process. We would like to investigate this further in-depth for you by assigning one of our senior team members to look into your account and prior communication with staff. In order to do this, please send us the email linked to your account to support@soulara.com.au and attention to Syl. We look forward to hearing from you soon.Thank you Syl for your phone call and all your assistance.
Julia BAU
- 2 reviews
- 3 likes
Didn’t know vegan could taste this good!!!
I’ve just started to go vegan when my hubby is away working and having the Soulara meals has completely convinced me that vegan food can taste AMAZING!! After about 15 different meals I’m sold - every single one was delicious!!! I’m very very impressed and highly recommend everyone to try them. Julia Baker x
1 comment
Gloria SSoulara
Hello Julia,
Thank you so much for this amazing feedback and we are so glad you are loving the food!
AnonMetropolitan Adelaide, SA
- 3 reviews
- 1 like
Tasty
Healthy and tasty. I’m such a huge fan of soulara and the options I have. They have also improved my overall health and as a result I have started to loose weight after many years!
1 comment
Gloria SSoulara
Hi there and thank you for taking the time to share your feedback with us! We're so glad that we are able to contribute to your lifestyle in such a positive way! We can't wait to hear more about your awesome Journey!
Looking for an award-winning solution to eat well or lose weight?
Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.
Robert OlaesGreater Melbourne (Outer), VIC
So much energy with a plant based diet, Soulara has made it so much easier!
I'm not a vegan, but being on a plant based diet makes me feel more energetic and full of energy as pose to eating animals/animal products.
I definitely can see the difference with my day to day activities.
Thank you Soulara for making it so much easier to be on a plant based diet!
1 comment
Gloria SSoulara
Hi Robert, thank you for taking the time out to share this amazing feedback with us and we're so glad we are able to contribute positively to your lifestyle! If there's anything you need, any question...
Read mores you may have, please let our friendly team know and we're happy to help!Kristy
- 2 reviews
Delicious food
Delicious plant powered meals. I feel much healthier and satiated after eating them. I struggle to make meals that are as tasty and protein enriched on my own so Soulara is a welcome addition to my kitchen.
1 comment
Gloria SSoulara
Hi Kristy, thank you for sharing your feedback with us and we're happy that you're enjoying our meals! Let us know if there's anything you need! :)
Other Food Delivery Services
Andre v.Illawarra, NSW
Terrible meals
"Plant Power". What a fantastic idea and advertised so well. Alas in reality they are some of the worst meals I have ever eaten. The "Our meals have no further added preservatives" advertised is quickly dispelled when you read that some of the meals have preservative 223 and you also realise there are more numbers in the meals than the periodic table.
The science experiment comes to fruition when the meals are microwaved and you pull then out and the nose is assaulted with chemical smells and not the wondrous odours of a meal that you wish to...
Read more be putting in your mouth. I was then further disappointed when I did eat the meals, the chemical smells often became chemical taste. By far the worst meal was the risotto which I could quite possibly chalk up as the worst meal I have had in my life (the chickens enjoyed it though) I hate giving negative feedback as I know this is somebodies business and they have put time and energy into creating it. Whoever you are you have a great business idea with a not so good product and I think people should know this before parting with their hard earned money.Find out how Soulara compares to other Food Delivery Services
Know better, choose better.
Meals taste horrible
Went with soulara despite negative reviews on delivery that said the food was good...but it wasn’t! The Mac and cheese was loaded with cashew chunks and the Dahl was tasteless and awful to try and eat. I still have 10 meals and honestly dreading to try the rest.
1 comment
Gloria SSoulara
Thank you for taking the time out to share this feedback, we value every feedback back we receive. We would love to look into this further for you, in order to help you, we need the email address link...
Read moreed to your account so we can view your orders, and if possible a photo of the Celestial Cheezy Mac to forward to the team. Please send this through to the support team at support@soulara.com.au We look forward to hearing from you soon.Delicious variety of meals
Wide variety of tasty, veggie-packed meals, often updated. Easy to navigate website and handy reminders to choose next week’s meals, great delivery notifications. Would love to be able to order less than 7 per week as it’s just me eating them, but understand that might not be possible for the business from a cost perspective.
1 comment
Gloria SSoulara
Hi Carly, thank you for taking the time out to share your awesome feedback with us and for understanding some of the reasons why we have 7 meals as a minimum order! We have forwarded your feedback to the team! :)
Felicity M.Greater Melbourne (Inner), VIC
Don’t sign up hard sell constant emails ..... insane but I’m not desperate !
Not one meal ordered went insane over the constant hard sell emails, went with another company. Unsubscribe button takes you to web site and not to unsubscribe...... red alert. A matter for regulators
1 comment
Gloria SSoulara
Hi Felicity, thank you for reaching out. We have located your account, which was still in the initial sign-up stages. This means you don't have an active account, nor were there any payments processed...
Read more. However, this has been resolved for you and the pending account you created was cancelled yesterday upon your email to the team. I hope this helps and if you have any questions, please let us know and we're happy to help.Looking for an award-winning solution to eat well or lose weight?
Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.
dan89Perth, WA
- 2 reviews
- 2 likes
Love these healthy meals
Has been great to eat more healthy balanced meals. I’m a lazy vegetarian and was feeling a bit flat from not eating enough good food. Soulara has made it easy for me to eat good real food free from animal products. I’m feeling much better already after just 2 weeks. Lots of variety to choose from. I do the 7 meal pack and choose 2 of the breakfast meals which give you 2 serves, so end up with 4 meals and 4 breakfasts. Perfect balance to still give me some flexibility to eat other food 3 nights a week. Meals are a decent size so you won’t feel h...
Read moreungry or overly full afterwards which is great for me. I’m usually put off by a large meal. If you’re used to large meals then you might find them a bit small. They are absolutely enough though. Meals are also a good size for lunch but they are more dinner focused. Would be great in future to see some more lunch focused meals being offered, like some lighter flavours and meals that can be eaten cold like pasta/veg salads.1 comment
Gloria SSoulara
Hi Dan, thank you for this awesome feedback and we love that you're enjoying our meals and the convenience this has provided for you! We have forwarded this feedback to the team, including your sugges...
Read moretion at adding cold pasta, etc. We can't make any promises, but I can promise this will be put forward to the team. Have a great rest of the week and be safe!EmmaGreater Melbourne (Inner), VIC
Very poor customer service
Loved the first couple of weeks of meals although the third box was missing part of my order. Company addressed issue by email and offered solution, fine.
I haven't seen any deliveries since. The fourth and fifth week orders didn't arrive.
No contact number with a human to speak to and broken English by email, tells me first that the delivery truck was held up by floods (it wasn't), that food would arrive the next day (it didn't). I emailed again and was told they made a mistake, that I had paused the order (I didn't) and that they had re-ac...
1 comment
Gloria SSoulara
Hi Emma, thank you for sharing your feedback with us. Please accept our sincerest apologies this has been your experience with us and we would love to reverse this into a positive experience for you. ...
Read moreIn order to help you, we need to locate your account and investigate this further for you, in order to do this, we need the email address linked to your account. If you could please send an email to the support, attention to Sylvana, and include the best time to e contacted, this will be looked into for you immediately. We look forward to hearing from you soon.Other Food Delivery Services
abclaire91South East Queensland, QLD
Early days, but so far, so good!
I'm only just starting my second week of Soulara but enjoying it so far. I only have the 7 meal subscription so I don't need to worry about work lunches. I find the portion sizes to be similiar with what I would normally eat if I made my own lunch and they're quite tasty in my opinion. I'll just note that I'm a fairly small (5ft4, 55kg) female who does exercise daily, but I don't eat huge portions anyway. I've also have zero issues with delivery thus far (fingers crossed) and have it delivered to my place of work.
I'm notorious for buying lunch, so this is a great solution so I don't end up spending so much $$ on lunches and it makes plant-based eating easy.
1 comment
Gloria SSoulara
Appreciate the feedback and it's always good to hear that we're helping you achieve your health and financial goals!
Find out how Soulara compares to other Food Delivery Services
Know better, choose better.
Kelly L.Mid West, WA
- Verified customer
Avoid. Avoid. Avoid.
Soulara has severely poor, systemic, organisational and distributional problems. Soulara meals are excellent quality, fresh and very tasty. I was very impressed with Soulara initially, but I have had two very frustrating, and poorly handled incidents with Soulara recently and this has completely soured my opinion of the company. Getting in touch with a Soulara rep can only be done via email, and this can take up to 24 hours to get a response. They do not have a phone number for customers, so if you have an urgent inquiry, you are fresh out of l...
Read moreuck. A few weeks ago I had a last minute change of address, and after tens of emails with dismissive customer reps that would not help me, I finally found an email address for the delivery company after searching layers of the internet. Five minutes after I emailed the delivery team, my issue was solved. This whole affair took up hours of my time. Soulara very kindly gave me a $60 goodwill credit on my account. I really like the food, so I gave them another shot. I placed an order. The day before my delivery was due I received a text say "Get excited - Your Soulara delivery is coming tomorrow", then on the due date 6pm rolls around, I call HSD(which is Soularas courier) and it goes straight to voice mail. I emailed Soulara a few times, and eventually I get the response from Kristine at Soulara "The reason why the delivery date for your first order is almost 2 weeks away is that your payment missed the previous cut-off date 1st of March for meals to be delivered on Tuesday the 9th of March so the next available delivery date is the 16th of March." I think "Sounds fake but okay". The 16th of March rolls around, no delivery. I am so over it at this point. When I enquiry as to what is going on, they tell me it should have been delivered last week, and I have no current orders in the system. Soulara has admitted their "gross lack of care regarding the status of your order." They are investigating. No one at Soulara actually knows what is going on. All have had is de-escalation phases in email, Soulara has had my money all this time and I have been waiting on my deliver for three weeks. Apparently they are refunding my money but it is yet to appear in my bank account. I wouldn't be surprised if that doesn't arrive and then they have to "investigate" that too. Avoid. Avoid. Avoid. Pathetic. Incompetent.1 comment
Gloria SSoulara
Hi Kelly, thank you for taking the time out to share your feedback with us. Firstly, please accept our sincerest apologies for your experience and the inconvenience caused. We would love to turn this ...
Read moreexperience around for you. We currently don't have an active phone line, but we would love to look into this further by one of our senior members and also have them call you to resolve this situation. Please send us an email at support@soulara.com.au, with the contact details and the best time to call you and we will have this resolved for you today.Tania D.South East Queensland, QLD
Food is fine if it actually gets delivered to the correct address
The food is fine- as with all food delivery services, some meals are hit and miss. The issue is with their grossly incompetent delivery drivers who do not follow delivery instructions, deliver on the requested date or deliver to correct address. On top of this Soulara do not offer refunds even if they deliver to the wrong address. This poor customer experience has resulted in me cancelling my subscription. Customers should not be punished for corporations mistakes.
3 comments
Gloria SSoulara
Hi Tania, thank you for taking the time to share your experience with us. Please accept our sincerest apologies this has happened. You are a valued customer and we would love to resolve this and turn...
Read more this into a positive experience for you. One of our senior customer service team members tried calling yesterday, a few times, to apologise and resolve this but was advised to call today (Monday 15th of March) between 11-2 pm, which we will do. We look forward to speaking with you then.Hi Gloria thanks for your email- I have since found out Soulara have a 3rd party courier so am happy to note this on my product review. Soulara as a food delivery option are fine- their customer servi...
Read morece is great, rather the courier issue is what makes for a poor experience. Happy to speak with your rep today.Gloria SSoulara
Thank you so much for clarifying this, Tania. You are a valued customer and delivering outstanding service is what we're about! We are so glad we were able to chat and resolve this today for you. Plea...
Read morese know that you are more than welcome to reach out to us any time and we will always help you!SMVSydney, NSW
- 7 reviews
- 9 likes
Not bad, not great
Everybody complaining about the taste is being ridiculous. It's a healthy meal with minimal preservatives/junk and as a foodie can say the tastes quite good for what it is. Got lots of curry type meals and no complaints there. But got to say the quantity is beyond stingy. Think the portions are based on kids and underweight people, or those who get zero exercise. Not that I work out with frequency or anything but I'm a fit healthy 30 year old. Office job up to 12hrs a day sometimes. Still, these meals are about half the portion I need per meal....
Read more Put more veggies in the meals! One of my curries had about 3 or 4 pieces of zucchini and a few carrots. Mostly sauce so a bit pissed off for basically 10dollars a feed. 100% no value for money and wouldn't order again as I simply cannot afford. However, the quality seems to be good in the 12 meals consumed.1 comment
Gloria SSoulara
Thank you for taking the time out to share your feedback and we appreciate your honest thoughts! We have forwarded this to our Chef, as they take these kinds of feedback seriously. We would love to he...
Read morear more from you about your thoughts if you send us an email, outlining specifically what you would like to see more of, that would be awesome. Once you send this through, we will add this to your current feedback, and hopefully, be able to give you the value you would like to see! support@soulara.com.auLooking for an award-winning solution to eat well or lose weight?
Don’t settle for second best when it comes to eating healthy and losing weight. Choose Lite n’ Easy - the multi award-winning healthy home meal delivery service.
TeriXenaSydney, NSW
- 21 reviews
- 33 likes
Pretty Yummy, Mostly
I was pleasantly surprised by the delicious food delivered by Soulara. I only had one disappointing meal, and I will just know not to get that again. I highly recommend their Indian inspired recipes. Seriously delicious. I am trying vegan eating for health reasons, as I have tried everything else for a condition I have which medical science doesn't understand and therefore cannot treat.
1 comment
Gloria SSoulara
Hello TeriXena,
Thank you so much for your amazing feedback! We are so pleased to hear that you are enjoying the food! We really hope we are able to provide you with meals that can suit your life and hopefully help with your medical condition!
FaiSouth East Queensland, QLD
- 6 reviews
- 2 likes
Tasty Food and easy website
I love their website and how easy it is.
I love the ease of skipping weeks or pausing subscription. That is definitely a plus and one of the main reasons why I haven’t tried anywhere else. Majority of foods are super tasty and the sizes of the meals are just perfect to me.
Highly recommend!
1 comment
Gloria SSoulara
Hi Fai, thankyou for the wonderful review. We're happy you find our website easy to use. The pause and skip functions exist to provide you with greater control because we know that life happens and ci...
Read morercumstances change. We're glad you find them useful! J.Questions & Answers
Daveasked
What is Soulara doing to:
- Fix tiny portion sizes?
- Offer better food (taste & presentation)?
- Not use any plastics or foil in the packaging?
I'd love a service that provided proper meals, and didn't cost the Earth (double meaning intended!)
4 answers
What?
Gloria SSoulara
Hi David,
I hope you are well and thank you kindly for sharing your thoughts.
Your feedback is incredibly important to us and the team have taken these into consideration.
We have increased some of our meals portion sizes to 400 grams, however, we appreciate that each individual requires more or less. This is in review to ensure that we can further maximise our customer's experience.
In terms of the taste and presentation of our food, our production team are working closely with our local Australian suppliers, expert nutritionists and QA officer during these uncharted times to ensure we continue to use fresh ingredients and produce high-quality meals. We also aim to review our menu on a fortnightly basis and upload a new meal every 2 weeks.
The team also appreciate your concerns regarding the use of plastic in our packaging. We use biodegradable packaging that can be recycled, placed with your general waster, or composted. The containers are 90% biodegradable which means that over time all the packaging decomposes except for 10% of the inorganic plastic material. We try to minimise the impact the use of plastic has by using BPA free, directly recyclable plastic manufactured through a 30% cleaner process than other methods. We are actively looking into phasing out our plastic packaging in the coming months and switching over to even more biodegradable alternatives.
Thank you again for taking the time to send through your questions.
@Fired Up, what could you possibly not understand about the review?
Birsen F.asked
Does Soulara help with weight loss
1 answer
Gloria SSoulara
Soulara meals are nutritionist designed. With satiating fibre, plant protein, healthy fats, and low GI carbohydrates, Soulara meals can assist you in meeting your weight loss goals and maintaining a healthy weight with ease.
Carmen P.asked
what additives, if any, do you use?
8 answers
is anyone there to answer my question about additives?
Gloria SSoulara
Soulara is proudly additive free! We use modified atmospheric packaging in our shipments, to keep your meals fresh without using any additives or preservatives.
"modified atmospheric packaging" could you explain exactly what this is without the obvious marketing jargon please?
Details
Category | Food Delivery Services |
---|---|
Meal Type | Packaged Meals |
Meal Plans Available | Yes |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Gloria SSoulara
Hi Michael, thank you for taking my call today, Michael - it was a pleasure chatting with you. I'm glad we were able to clear up any miscommunication and hear your valuable feedback. When you're ready...
Read more, let me know if you have found meals that suit your dietary requirements and we'll go from there. Have a great rest of the week and stay safe.