Southern Phone NBN 1000/50 (Ultrafast)

Southern Phone support told me my order was processed and my NBN was active, and advised me to cancel my old NBN provider. I followed their instructions — only to end up without internet for another 24–48 hours due to their misinformation. Very disappointed. Their support team clearly lacks proper knowledge and just gives out incorrect information. Be cautious — they don’t seem to know what they’re doing. Show details

This the worst nbn provider does not even deserve a single star. This service is completely unacceptable. Over the months I’ve used it I’ve experienced persistent outages, wildly inconsistent speeds, and repeated billing errors. Advertised speeds are clearly misleading — real-world performance is a fraction of what was promised. Connectivity… Read more

drops happen multiple times per day, often during critical tasks.

Customer support is unhelpful and routine: long wait times, scripted responses, and no meaningful escalation. When I reported outages and provided evidence, I received generic troubleshooting steps I had already completed, and no timeline or plan for resolution. Refunds and service credits are difficult to obtain and rarely reflect the actual downtime experienced.

In short: the network is unstable, the advertising is deceptive, and the company’s response is inadequate. I cannot recommend this provider to anyone who depends on consistent internet for work or study.

I changed from my previous NBN provider my speed was 100/20 to Southern Phone plan at speed of 1000/50 cost the same as I was paying. But so far I haven't even got 500 mbps dl on a speed test, so is dissapointing. Show details ·  4

Price is good but that's about the only positive. Speeds are slow despite being on the 1000/50(fastest) typical speeds around peak are 50 to 150mbps not the 860 they claim. Tried to contact them by phone and online chat but given up after 30min with no response. Been connected for about 2 months now with the dropouts constantly. Their charter says… Read more

that they will contact you by text msg when this occurs every 6hrs within the first 24hrs and daily after that until the issue is resolved. The only text I have received from them was days after a dropout to say the issue has been resolved. In another instance my NBN service was not available for 3 days with no communication from them. Definitely look elsewhere if you actually want to be able to use the service that your paying for.

Technical support is egregious. Both onshore and offshore agents will have you run around in circles without finding a resolution to your problem, wasting hours of your valuable time. On top of that, the agents are condescending and refuse to accept your proof in the form of speed test results stating they are invalid even though they have been… Read more

performed correctly, basically gaslighting you. There is no accountability in the support process either.

If you want to keep your sanity when you have a problem with your NBN connection, stay away from this provider.

Not worth the cheap deals – After a month I am looking at switching providers. Don't get sucked in by the cheap prices, you get what you pay for. First they connected me a week earlier than I selected on sign up. Immediately my speed dropped, there was no message or email to say I was even connected just a dramatic drop in speed. Second, they did not provide the right… Read more

information for me to properly setup my router which caused hours on the phone to their support and my router manufacturer for a simple setting that level 1 tech support should have known. Being they sell that exact brand of router and should be familiar with FTTP settings. Third strike, in the month I've been connected "unplanned maintenance" has left me without connection for four days, and a barely working connection for weeks. Dropouts occur multiple times a week, often for hours. Their own website doesn't work half the time because of connection errors. Save yourself the hassle of a terrible connection and the horrible support, go with a company that has good reviews over 4.

I didn't believe that they could be that bad – Speeds were very slow on all sites except the speedtest on Southern Phone's website which was odd. They overcharged me and I made multiple attempts to rectify, each time they said they would sort it out in 5-days and each time they did not. You can't email them so no record. It was a shock to find a company so bad still in business in 2025. Show details

Run – Terrible 190mb DL speed on a 1000mb superfast plan, random dropouts and poor latency. no explanation by them either. Can only call for help during limited business hours and no online chat option. Left after 7 days of service and have gone back to Tangerine where I get what's promised. Show details

Simply a bad ISP – Internet speed fluctuate and usually at the lower end, and frequent disconnections. Event their support telephone service connection is slow, with lags and hard to hear the other side. Yeah their price are lower but doest worth the pain. Show details

This is terrible – Once again, like clockwork, the internet is down. This is my second complaint in a week. Usually it takes a whole week before it drops out again. Southern phone only operate on business hours so there is no way to contact them during weekends or after hours. Strangely enough the hours that the internet is down is during weekends or after hours. I… Read more

have an expensive modem and the problem is not in the house it is from the provider. Don't get their internet it is horrible. Saturday night, once again, without internet.

Don't advertise a product you don't offer! – The fact I can even select the service in question from the product review list is laughable. They advertise the Ultrafast plan on their website, the address checks confirm I can receive this service in my area. Their website was showing there is already a service connected at the address, which is impossible as it is a brand new build. Tried… Read more

their livechat team for assistance, was given a blunt response of "you need to call us to figure that out" Called their "Australian team" who couldn't even spell the word Island.

All of this to then be told that they don't even offer that plan, and the sales rep couldn't explain why it was available on their website. It has been on there for at least a week but apparently is not on offer to any customers so isn't an issue with availability in my area, they just flat out don't offer the plan they are advertising.

This is enough to confirm to me have dodged a bullet by not being able to sign up with this company, will be looking elsewhere and do not recommend them based on very poor communication.