?
? !
1 photo
Southern Phone Broadband
1.7 from 1,624 reviews · View Statistics

Reviews

  • Value for Money
    2.1 (590)
  • Transparency
    1.9 (497)
  • Customer Service
    1.8 (611)
  • Adequate Speeds Yes (182) · No (310)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Michael J.

Michael J.Illawarra, NSW

Absolute rip off

published
Value for Money
Transparency
See all answers
10 comments
Southern Phone
Southern Phone C.Southern Phone
Michael J.
Michael J.
Michael J.
Michael J.
Similar opinion? Write a review on ProductReview.com.au!

Don't respond

published

Even after agreeing to settle dispute after going to ombudsman and sending email with bank details I get no response and no refund
I'm going back to ombudsman
Warning stay away from this company
Always a minimum 20 minute wait to get through to customer service

Value for Money
Transparency
See all answers
5 comments
Southern Phone
Southern Phone C.Southern Phone
Robert
Robert

Dakota i sent you an email with my bank details, it just shows no one in this company knows what their doing

Southern Phone
Southern Phone C.Southern Phone

Hi Robert,
So i can locate your account and the emails you have sent through can you please respond with your Account Number?
- Dakota

Similar opinion? Write a review on ProductReview.com.au!

We rely on satellite

published

Reliable connection, indicator is blue 99.9% of the time, rarely orange
We have absolutely no problems with NBN
At 1100-1110 hr today
Using ookla, Download 4.7, 10.8, Upload 0.8, 0.0; this range is typical

We started with satellite around 2001 - have 3 dishes over the years

Value for Money
Transparency
See all answers
3 comments
Southern Phone
Southern Phone C.Southern Phone

Hi Richard,
Thanks so much for sharing your awesome review. I am so glad to hear that you are happy with the service.
We really appreciate hearing about your experience, so thank you for sharing your experience with us.
- Shelby

Richard
Richard

Our account number is ACC 200826
RAS

Southern Phone
Southern Phone C.Southern Phone

Hi Richard,
Thank you for sending this through, we are glad to hear that you have been receiving a reliable service with us.
Please if there is anything we can assist you with let us know.
-Dakota

Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how Southern Phone Broadband compares to other Internet Service Providers

Know better, choose better.

Compare all
Garyfp

GaryfpGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Long wait time on phone and poor speeds

published
Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
William W.

William W.Greater Melbourne (Outer), VIC

Shithouse, cant stream the footy! Customer service cant help. Change providers or avoid. There's better and cheaper

published

Drop outs. Poor customer service. Cant stream footy. Hot spot on my phone works much better. Customer service cant help you. There is better and cheaper avaiable, so shop around.

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
MalcolmB

MalcolmBGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Courteous and Satisfactory

published
Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Debello

DebelloSydney Surrounds, NSW

What a joke

published

I currenlty reside in the blue mountains and as soon as there even a hint of rain the internet drops out kinda like sydney trains haha. I used to live in penrith and i swear could have a flood and still be streaming my favourite show while floating around my backyard

Value for Money
Transparency
See all answers
3 comments
Southern Phone
Southern Phone C.Southern Phone

Hi Debello,
I am really sorry that you experience these issues with the internet service.
If you don't mind responding with an account or reference number and I will have a look at this for you.
- Dakota

Debello
Debello

No point as leaving your service and going to internode
Word of advice if you want to stay in business pick up your game

Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Luke

LukeSouth East Queensland, QLD

  • 3 reviews

Awful Service and Waste of my time NOT RECOMMENDED!!

published
Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Tyler C.

Tyler C.Mid North Coast, NSW

Shocking

published

I’ve been with southernphone for a while now and I’ve always had great internet service and speeds out at home as soon as I got it activated in 2019. At my new place I had it for a week or so and it was not working it was slow and I had no internet for three days I canceled online and wasn’t impressed when I actually thought you guys where so good since I’ve had you guys since 2019

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how Southern Phone Broadband compares to other Internet Service Providers

Know better, choose better.

Compare all
Jan Exeter

Jan ExeterPerth, WA

  • 2 reviews
  • 2 likes

Shocking coverage Southernphone

published

MyNetFone sold out to Southernphone and I have to say even being on the basic plan (with mostly only one person using) you have to expect better coverage, It constantly dropped out or you could not get on it. The speed during the day was not good so you can imagine what it was like at night - you just give up on most occasions. In the end you paying for something you are plainly not getting. Did talk to customer service person (which took dedication - 20 minutes on hold) but nothing improved actually it got worse. Sorry Southernphone you worst internet provider ever!!

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
WizardofAUS

WizardofAUSSydney Surrounds, NSW

  • 3 reviews
  • 3 likes

Don't AUTO DEBIT with this INCOMPETENT ORGANISATION

published

The right hand has no idea what the left hand is doing at this Australian Call Center - Instead of processing 2 refunds these imbeciles have charged me once more - No wonder decent organizations like TPG go to the Philippines

Value for Money
Transparency
See all answers
5 comments
Southern Phone
Southern Phone C.Southern Phone
WizardofAUS
WizardofAUS
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!

Definitely would not recommend

published

I have been with this company for a long time and they used to be great . The last 6 years or so there service has been getting worse. Every day I have to reset my internet and on weekends it can be up to 5 times in 2 hrs just so we can watch a movie. When you ring customer service you are on hold for up to and often exceeding an hr to be told one of two things there is an outage or the problem is with your modem even if it's a brand new one. Today I was told there is a statewide outage in NSW last week it was a statewide outage in QLD that was causing the disruption. Apparently our house moves states. Other people in my area who have different providers have internet during the state outages??. My advice would be to look elsewhere for NBN

Value for Money
Customer Service
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Keegan

KeeganSouth East Queensland, QLD

If it were possible to rate zero. I would do so.

published

Most of the time I would just use my phone internet because the southern phone internet wouldn’t load.

Service was aweful too. You had to jump through loops to get anything done. The only time you would get a quick response was if you had missed a bill.

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!

$65 per month for 1mbps speed, woof

published

Review title says it all. Dropping out completely on most evenings, consistently speed testing at under 3mbps, more often than not speed tests don't work as the connection isn't strong enough to run a speed test. Disappointing.

  • Thumbnail
Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!

Constant cutouts

published

Every hour and a half for the past 6 months my internet drops out. I reset my modem once sometimes twice every friggen day! I have called and the tech operator lets me know their is a fault on my connection and it will be sorted but it never changes and they never let me know what the fault is. I never get anywhere near the speeds I pay for. None of these issues were ever apparent when I was with Amaysim, I didn't even have to think about my internet connection, it just worked. These people take over in the dead of night, a new company starts direct debiting from my bank account without being asked or informed and since that time has never been the same.

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Internet Service Providers

Find out how Southern Phone Broadband compares to other Internet Service Providers

Know better, choose better.

Compare all
Anu

AnuMurrumbidgee Region, NSW

Not reliable

published

We are completely disappointed with southern phone internet service due to continuous out of service. The customer service line is not helpful as they disconnecting calls while calling. I have written emails and did chats but nothing worked so far.

Value for Money
Transparency
See all answers
3 comments
Southern Phone
Southern Phone C.Southern Phone
Anu
Anu
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!

Awful Service!!

published

They have been double charging me for months, took $700 out of my account in 1 hit, and are unreachable to fix this issue via email. I've called and been promised a fix, to date this has been going on for 3 months!!

Value for Money
Transparency
See all answers
5 comments
Southern Phone
Southern Phone C.Southern Phone
Christian
Christian

ACC120073

Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Rossarden1

Rossarden1Hobart, TAS

PRICING AND SERVICE SECOND TO NONE

published

It is a new service and cannot supply any details on speeds etc at this stage, but will post further as my service progresses. The pricing is amazing compared with bigger names

Value for Money
Transparency
See all answers
2 comments
Southern Phone
Southern Phone C.Southern Phone
Rossarden1
Rossarden1
Similar opinion? Write a review on ProductReview.com.au!
Barry

BarryCentral West, NSW

Very good

published

Very very good service thank you we do have consistent dropouts the only problem we have is with the internet some the service is shocking keeps dropping out thanks Barry

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Anne

Anne Greater Melbourne (Inner), VIC

Good Customer Services

published

Staff is very professional and friendly.
However the waiting on the phone took at least 20 mins, quite long
However my request to upgrade to Standard NBN 25 had actioned and completed in a timely manner

Value for Money
Transparency
See all answers
1 comment
Southern Phone
Southern Phone C.Southern Phone
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 82

Questions & Answers

D.M.C.

D.M.C.asked

Southern Phone Broadband

I have just had my home phone connected to NBN and I can ring out but I can't receive calls. How can this be rectified?

1 answer
Southern Phone
Southern Phone C.Southern Phone

Hi,
If you haven't already, please complete a powercycle. This is turning your modem off at the powerpoint for 10 minutes then back on again. This will often refresh your connection and allow the service to start working. If this does not seem to work, please respond with your account number and we can review your connection further for you. *Darian

Heather

Heatherasked

Southern Phone Broadband

I thought my recent experience with SP was shocking( initial call was to report no internet , but immediately passed to their sales team ,why?, and pressurised into taking on a contract for 2 years , which because of being hard of hearing just could not understand most of the words that were being spoken in a fast mumble, agreed to being in a distressing situation having an extremely ill husband in Moruya hospital, where SP originally began years ago, Now of course sold out to AGL and apparently run on an oily rag, one can ring them and at leasrt 50 minutes later one may finally speak to a “helper” and I have done that many times over the past month, and what is really annoying to see an email pop up saying situation solved , and it hasn’t, one is still at odds with them, have decided to bring this up at AGLs meeting this week being a loyal shareholder, but not for much longer, and hopefully this might make it into the “AUSTRALIAN” business section for everyone to see what has happened to this once great service. Also their billing service is also woeful, full of mistakes, changed my account number without even the courtesy of a email advising this procedure, the list goes on and on, and I refuse to be locked into a 2 year contract
Healthier.

6 answers
Glenda S.
Glenda S.

I would not have a clue what to do I have found then to be very helpful

Aaron Hayes
Aaron Hayes

yes their service is a bit spotty, sometimes they are falling over themselves to help and other times useless. Heather I also am hard of hearing and hate doing business over the phone because I always get it wrong and end up saying yes sir yes sir three bags full even when I have no idea what they just said. Fortunately most of the operators I have spoken with so far have had broad Aussie accents but maybe I have just been lucky.
I also contacted them to complain about 12 hour internet outages (see my post elsewhere in this review page) but i just got the usual "we're sorry". When I made a positive suggestion that they have somebody on duty overnight to post messages about outages on their phone answering service and website they did not want to hear about that. Basically Southern Phone is dead to the world from 8pm to 8am and it's impossible to find out any information about overnight outages. All I want to know is:
1. Is it only my place or my street / my area or is it a widespread blackout?
2. Is it going to be off for a short time or a long time so I can make forward plans accordingly?
Not blaming them for the outages which are usually NBN's fault, just blaming them for the poor communication. Then they wonder why there are 200 people in the phone queue which could have been avoided by posting an update on their website. But I guess they don't want to advertise their outages.
And yes I also complained about their INDEFENSIBLE act of changing account numbers and cancelling everybody's online account access (passwords just suddenly didn't work any more, without notice) and once again making unnecessary work for themselves by having a gazillion customers in the phone queue to ask the same question "why am I locked out of my online account access?"
Either they are clueless or they don't give a rat's about customer communication.

Heather
Heather

Your experience sounds exactly like mine Aaron, direct debit ,which had been going seamlessly for nearly 4 years, stopped ,faced with a bill with a different account number, I dismissed it and waited for the proper bill to appear in my email column, and a month later the next one came with a late payment added on, so on the phone to find out what was going on, but was repeatedly informed just pay up!, after much probing was told there had been a bit of a “glitz” in the new system ,no apology regarding their failure to inform their Customers of this fact, also was told I would have to ring their billing dept to restart direct debit again, which Idid not do being so disgruntled over this affair, and guess what , they started taking my payments again direct from my card! Words actually fail me at how this business is run,I was without the internet for nearly 3 weeks simply due to the fact my order for the new Modem, which they really pushed at me wasn’t ordered as promised, so made the delay much longer, can’t help wondering if these people are on bonuses for selling NBN to customers just fed up with holding on and on when there are so many other things one should be doing, and we accept anything just to get these necessary services back.I then lost my landline as well, went through the usual spell re costs if it was my phone, which it wasn’t , not that SP investigated though, but spent $150 buying a new set to be sure, so am determined to have a shot at AGL ‘s meeting this week, as I’m so irritated with SP, Heather.

Leone V.

Leone V.asked

Southern Phone Broadband

Long term customer ACC134847
No long distance call possible without constant dropping out of connection.
Inability to connect to Netflix , no internet provision.
Can only say the availability & speed is grossly substandard.
It is impossible to phone SP, without constant interruptions, we have been trying for months.
Please contact either me or my husband.
Leone Vrieling.

2 answers
unhappy
unhappy

If your not on contract then leave to another provider, southern phones is a nightmare to deal with. If your on contract the only way these people will do the right thing is if you make a complaint to the TELECUMUNICATIONS ombardson , it easy will only take a few minutes, and they are legally obliged to deal with the issue, good luck southern phones is the Worst Telco in Australia

Southern Phone
Southern Phone C.Southern Phone

Hi Leone,
It is upsetting to read that you have had to go through this with your service. Especially in times like these when we are relying on our service to keep in contact with our loved ones.
Have you completed a power cycle with your equipment? This is turning the modem off at the wall for about 10 minutes, then turning the connection back on. This often refreshes your connection and will allow the service to stabilise and work better. *Darian

See all Southern Phone Broadband questions

Get an answer from our members and Southern Phone representatives

Southern Phone Broadband

Details

Compare all 8 Southern Phone Broadband
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $70.00$75.00$95.00
Typical Evening Download Speed 10.0 Mbps38.0 Mbps76.0 Mbps
Max Download Speed 12 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps20 Mbps20 Mbps
Service TypeMobile BroadbandNBNNBNNBN
Packages AvailableBundle and StandaloneBundleBundle and StandaloneStandalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Compare all 8 Southern Phone Broadband

Visit official website

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(667)
Mint Telecom

Mint Telecom

4.9
(389)
MATE

MATE

4.4
(2,592)
Harbour ISP

Harbour ISP

4.2
(1,300)
OntheNet

OntheNet

4.7
(60)
Internode

Internode

4.0
(2,037)
Uniti

Uniti

4.0
(463)
OptiComm

OptiComm

4.0
(413)
Next

See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.