Southern Phone Broadband

Southern Phone Broadband

 Verifiedsouthernphone.com.au
Southern Phone Broadband
1.6

1,204 reviews

PositivevsNegative
14% · 1661,012 · 84%
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Adequate Speeds Yes · No
Value for Money
2.0
Transparency
1.8
Customer Service
1.8

Reviews

1,204 reviews
g360687
g360687South-Eastern Region, NSW3 posts
  Fixed Wireless

Frustrating and dishonest

Internet down due to lightning.First they said it was modem but internet light flashing so said an NBN fault Got sent message twice saying internet restored...It wasn't.Fourth call lady told me to reconfigure modem.Called again to be told that wouldn't work and wait for tech.Tech came and said I need new modem so just ordered one.Would be nice if answers were consistent and centre was in Australia as staff are difficult to understand. Show details
Value for Money
Transparency
Customer Service
Southern Phone
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paul
paulSouth Melbourne7 posts
  NBN 50/20

Difficult to deal with. Unhelpful customer service

Difficult to deal with .Been trying to cancel my account for 3 months as I have moved. Each time I contact them they find another reason why they cant cancel it. Not being able to find my account, not being able to find my mobile phone number/email or not recognising me as the account holder. Meanwhile continue to charge me. Numerous attempts with no result other than frustration and new excuses to charge me. Be cautious with this company. Customers like myself don't seem to be as important as my credit card payments. I have lodged a complaint with the ombudsman Show details
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Adrian
AdrianSouth East Queensland, QLD5 posts
  Fixed Wireless

Do not go near sothern phone

So Southern Phone get worse. I tried to sign up with them for internet which in 3 months they were never able to connect....I literally never used a single piece of data with southern phone. They have since failed to repay money I spent on the modem etc but have since referred an unpaid bill of $78 to a collection agent....literally never used their service cause of their incompetence and they are chasing me for money......absolute criminals, do not go near southern phone !!!! Show details
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leela
leelaSydney, NSW2 posts
  NBN 50/20
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Nicki
NickiGreater Melbourne (Inner), VIC3 posts
  NBN

Time wasters

Customer service will say anything they think you want to hear but will not take any action needed. I've wasted a week of my valuable time just to be left in the lurch unable to get back to work! After ringing daily for a week, wasting hours they still never contacted NBN CO. to order the needed NBN equipment. Sad waste of time.
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mfisher
mfisherGreater Melbourne (Metropolitan), VIC38 posts
  NBN 50/20
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Melvin
Melvin
  NBN 50/20

American review of Aussie Internet

If I could rate this a zero star I would. I was told to restart and reset my modem that they advised me to buy, since the old one was out of date. Now I'm being told it's only happening at my location. They have told me it's no one else in my area, just my house. So no solution, no reason, no answers whatsoever. Go through the steps of "restart modem, unplug wires, reset" to be told at the end each time "unplanned outage". Been losing internet throughout the day for months now. Its usually down 10 - 16 hours 3 - 4 days during the week. Will consider moving back to the states due to such a crappy experience. I would take the slowest internet in America over this provider any day. Show details
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Elle T
Elle T3 posts
  NBN 100/20

Terrible customer service

I've been a customer for years and have raved about the customer service. Recently, they seem to have outsourced this and the service is abysmal. I upgraded my service from FTTN to FTTP and instead of simply upgrading my existing plan a new account was opened and I started receiving two bills. Multiple phone calls to have it rectified, rude customer service who refused to put me onto a manager when asked, and I have been paying the upgraded plan price but only receiving the standard plan. Really disappointed that this is now what you can expect from a previously great business. Show details
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dean b.
dean b.Greater Melbourne (Outer), VIC
  Sky Muster Plus NBN 25/5

Useless

Don't waste your time with Southern phone crap company couldn't even get me connected after 4 appointments and 4 weeks of waiting completely [Content Removed] Show details
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Elaine
Elaine Central Highlands and Goldfields, VIC5 posts
  Sky Muster NBN 12/1
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Charles Taylor
Charles TaylorIllawarra, NSW2 posts
  Southern Phone Broadband

Shocking service, slow, droputs frequently

What a farce. Agreed to a 50mbps service one month ago from Southern, getting from 12 to 25mbps over 2 weeks of trying. Spent 2 hours today trying to resolve the issue, now get 15 mbps. Southern cliaim the modem is faulty but will not replace it until I!! prove it is faulty!! So much for service, will seek another more reliable provider ASAP. I do not need to buy another modem, this is a Southern issue. Show details
maggie
maggie4 posts
  NBN 50/20

Awful experience

After not being able to get my emails or internet up and running for 5 days, I called customer service. Not only was the operator bored and useless he kept telling me to turn off my speaker as I could not understand word he was saying. My daughter was trying to help me. Hung up on him in the finish. Not happy with service am going elsewhere after 11 years service . Show details
Value for Money
Transparency
Customer Service
Ken
KenNorth Western Region, NSW
  NBN 250/25

Don't waste your money, stay clear

Sign up for Superfast service, recording 10.37/9.3
This is during non peak periods, constantly dropping out for hours at a time. Constantly having to hotspot to my mobile to complete simple tasks. Unable to consciously recommend Southern Phone. Never again. Show details
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Data Breach
Data Breach
  NBN 12/1
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Jennie
JennieHunter Region, NSW3 posts
  NBN 25/5

Can’t purchase

Tried to sign up online for 2 days. Error when submitting order. Tried phoning sales. On hold for half an hour. Guess it’s a preview of what was to come. Dodged a bullet. Show details

Questions & Answers

DENIS M.
DENIS M. · Southern Phone Broadband

can I have a southern phone email, without any Acc with any Mobil or NBN

Richard
Richard  
Southern Phone
Southern Phone   DM   
Merv H.
Merv H. · Southern Phone Broadband

Message centre number

Southern Phone
Southern Phone   DM   

Hi Merv, You can contact us on 13 14 64 from 8am to 8pm AEST, or you can use the Live Chat service on the website.
Please feel free to reach out to us should you require anything else!
Kind regards,
-Lily

Kevin W
Kevin W  
John Rogers
John Rogers · Southern Phone Broadband

why is my NETFLIX DROPPING out all of sudden after 14 months of good signal ?
John (Jack) Rogers

John Rogers
John Rogers  

I HAVE HAD ANSWERS

Southern Phone
Southern Phone   DM   

Hi John, I am glad to hear that you were able to get through to our Technical Support team as we discussed in our other correspondence. Have you been able to correct this issue?
-Lily

See all Southern Phone Broadband questions

Details

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $75$85$65$75
Typical Evening Download Speed 49Mbps96Mbps25Mbps75Mbps
Promotional Monthly Price $65$75$55$65
Promotional Offer

Promotional Monthly Price is for the first 6 months then reverts to Standard Monthly Price for new NBN Connections & Transfers only. Offer ends 1/05/2022.

Free 1 Amazon Prime Subscription for 12-month period per household to residential customers who SWITCH their NBN Internet to Southern Phone from another provider or who SIGN UP for a NEW NBN Connection. Offer Ends on 1 May 2022, unless varied by Southern Phone. After the 12 month promotional period, standard Amazon membership charges will automatically apply until you cancel your Amazon Prime membership with Amazon.

Promotional Monthly Price is for the first 6 months then reverts to Standard Monthly Price for new NBN Connections & Transfers only. Offer ends 1/05/2022.

Free 1 Amazon Prime Subscription for 12-month period per household to residential customers who SWITCH their NBN Internet to Southern Phone from another provider or who SIGN UP for a NEW NBN Connection. Offer Ends on 1 May 2022, unless varied by Southern Phone. After the 12 month promotional period, standard Amazon membership charges will automatically apply until you cancel your Amazon Prime membership with Amazon.

Promotional Monthly Price is for the first 6 months then reverts to Standard Monthly Price for new NBN Connections & Transfers only. Offer ends 1/05/2022.

Free 1 Amazon Prime Subscription for 12-month period per household to residential customers who SWITCH their NBN Internet to Southern Phone from another provider or who SIGN UP for a NEW NBN Connection. Offer Ends on 1 May 2022, unless varied by Southern Phone. After the 12 month promotional period, standard Amazon membership charges will automatically apply until you cancel your Amazon Prime membership with Amazon.

Promotional Monthly Price is for the first 6 months then reverts to Standard Monthly Price for new NBN Connections & Transfers only. Offer ends 1/05/2022.

Free 1 Amazon Prime Subscription for 12-month period per household to residential customers who SWITCH their NBN Internet to Southern Phone from another provider or who SIGN UP for a NEW NBN Connection. Offer Ends on 1 May 2022, unless varied by Southern Phone. After the 12 month promotional period, standard Amazon membership charges will automatically apply until you cancel your Amazon Prime membership with Amazon.

Max Upload Speed 20 Mbps20 Mbps5 Mbps20 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
Service TypeNBNNBNNBNFixed Wireless
ManualDownload manual and manual 2
Visit official website

Contact info for Southern Phone Broadband

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat8:00 am - 8:00 pm
Sun8:00 am - 8:00 pm
  • ABN: 42100901184

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