Southern Phone Broadband

Firstly you don't get the full speed out of this, you get about 75% - we have a Unifi Dream Machine Pro Max and we are using a CAT8 cable between the NTD and router and we still don't ever get the full speed But that's not my major annoyance - They advertise these plans so you can set up a side hustle - their words on the advert not mine I woke… Read more

up this morning after months of having services hosted here, and a WAN side IP address - this morning i have a 10.2.177.* IP on my WAN connection - and no internet access, I reset my router and NTD and head to work - get to work and still the same - i call Southern phone and get just useless technical support - they do not want to hear what i have to say only "drive home and reset your router" - the guy informs me that there has been work done in my area

I drive all the way home and reset the router and still nothing - reset the NTD and still nothing - i jump on the phone to a lady that is at least trying to be helpful but its just repeatedly "reset this and tell me what lights there is" this went on for over an hour - i kept trying to explain, my router is talking to something - when i saw the IP it got i did a subnet scan and low and behold there was a bunch of devices in the same subnet as my router - eventually we try toggling some settings, for some reason changing from what has worked for months (just have the WAN on DHCP is no longer good enough) you need to have it on PPPOE - which worked immediately but I've lost my WAN Ip and I'm now back behind their firewall and unable to access my services from outside - the whole time I'm being told that the issue is at my router, its not at my router, nothing here changed - yesterday i had a WAN IP and today i don't - i have dozens of services hosted here i use while i get around - as a consultant i am heavily reliant on being able to access these resources - what annoys me the most is the sheer lack of understanding on where i was connected to - surely as an ISP you can tell your staff what subnets someone lands in when they are having authentication issues - surely you know what NBN changes X the following settings no longer apply ??

I don't recommend these guys at all - the fact yesterday everything was fine and today I'm having to put in an application to apply a static IP that could take who knows how long irks me - I'm dead in the water so long as i don't have the WAN IP i cant work - and I'm using this NBN connection explicitly for what they advertised it as - i appreciate there is no SLA on these services - but there is a difference from having a non guaranteed service and selling your client a package you are unable to actually service yourself - The whole "blame the client" attitude, the clearly poor education or lack of an internal WIKI is evident

At the bare minimum get people who understand networking, if i have received an IP from your radius / network authentication server (what ever they are using) then my router is able to talk, if i can ping devices outside of my network then the cabling and router are not the issue - If something big is changing like "hey you want be able to authenticate people just off the NTD anymore - you will need to tell them to switch to PPPOE" then make sure your call center has that information - its not that hard - i worked in corporate IT for over 10 years and change management should include this off the bat - its simple IT/OT change management

I'm looking for an alternative, this pisses me off - i haven't just lost a few hours, it could be days - the connectivity is so [Content Removed] I've invested in a starlink mini that i keep using more often than the NBN connection - I've had enough of these guys

The absolute slowest Internet connection one could possibly imagine. I called them up and they kept saying it was from my side. I changed companies and my Internet speed was as fast as it should’ve been, therefore, I would say it was southern phone company providing overcrowded, overused Internet service. Show details

After issues with other companies for basic NBN the Leppington area I finally have a company to rave about! No dropouts or lagging and $47/mth for 6mths. Loving it! Show details ·  1

Do not join Southern Phone. Full of incentives and enticements but do not deliver. You will not get your suggested speed. You will not get the introductory reduced monthly fee. You will not get any incentive or reward for staying with them. You will… Read more

get ignorance and apathy from a company who obviously don't give a d>mn. Once you have signed up it is barrow loads of nonsense and apathy If you are already with these clowns check the deal you signed up for, realise they have not delivered what they promised and get the hell out of Southern Phone.

Signed up in June to get their "Free upgrade to FTTP". They finally got around to it four months later and even that was stuffed up. Then they tried to continue charging me for both services. Off-shore customer service is terrible. The worst I've encountered. Escalations team generally ok once you get on-shore but the service itself is also… Read more

unreliable. So many times I would get booted out of the session and have to start again. I would give zero stars if possible.

Southern Phone support told me my order was processed and my NBN was active, and advised me to cancel my old NBN provider. I followed their instructions — only to end up without internet for another 24–48 hours due to their misinformation. Very disappointed. Their support team clearly lacks proper knowledge and just gives out incorrect information. Be cautious — they don’t seem to know what they’re doing. Show details

This the worst nbn provider does not even deserve a single star. This service is completely unacceptable. Over the months I’ve used it I’ve experienced persistent outages, wildly inconsistent speeds, and repeated billing errors. Advertised speeds are clearly misleading — real-world performance is a fraction of what was promised. Connectivity… Read more

drops happen multiple times per day, often during critical tasks.

Customer support is unhelpful and routine: long wait times, scripted responses, and no meaningful escalation. When I reported outages and provided evidence, I received generic troubleshooting steps I had already completed, and no timeline or plan for resolution. Refunds and service credits are difficult to obtain and rarely reflect the actual downtime experienced.

In short: the network is unstable, the advertising is deceptive, and the company’s response is inadequate. I cannot recommend this provider to anyone who depends on consistent internet for work or study.

Ordered 25NBN plus router. Router came within 4 working days. Everything was preset and ready to use. Plugged in cords and internet was connected. Very easy no issues. Very happy, well done guys from SouthernPhone Show reply

ABSOLUTE INCOMPETENCE ! !!! IF YOU WANT A PROVIDER THAT IS INCOMPETENT & DOES NOT DELIVER THIS IS THE ONE FOR YOU. TIO COMPLAINT ( as well from others pending} . I believe they have been recently FINED by the Regulator approximately a quarter of a million dollars for inaction with & to complaints !You don’t have much choice if you are stuck… Read more

with skymuster satellite ( THANKS So Much TURDBALL ! } HOWEVER This is the one to DEFINITELY AVOID ! They spruik “Australian Southern Phone ! ) However I think the “Southern” actually refers to SOUTHERN INDIA ! Because that’s who you will deal with ( No disrespect everyone needs a job). Service is ABYSMAL MORE ON THAT in another post where I was terminated from ANY service including phone without appropriate resolution ( Thankfully SKYMESH assisted & had me up & running in a couple of hours . …. Thank You Skymesh . Southernphone as a Provider REALLY needs to go away & die. As stated TIO COMPLAINT to be Lodged.

Sexist policies, 'live chat' that disappears for 15 minutes at a time and then doesn't answer the queries and leads to 2 hours wasted in my business day to fix their sexist policies. Grown-#ss women are only referred to as children by default, and when you try to have it changed, you're dehumanised to property. They've never heard of the 2nd wave… Read more

of feminism and I had to explain what 'ms' is. It's also a subsidiary of AGL, which is not advertised anywhere on their website, and is a level of evil that I would never willingly engage with.

Just switched over to Southern NBN 100\20 from Flip 50/17 NBN. Flip had dropouts from time to time that was it but Southern has stupidly high ping, 100ms to 150ms at times and high latency 1000ms at times. I can not play CS2 or anything that requires low ping and latency. I honestly regret signing up to them even at $65 a month for 12 months fixed… Read more

contract. If I want to play online fps shooting games I literally have to reset the FTTP box inside before I play and if it is a high latency issue forget about a modem or NBN box reset having any effect on that. They just apgraded me to FTTP as well. First month was great, second month and service is worse by the day. If it continues to be so poor I am going to file a TIO complaint every month for a reduced bill. My NBN honestly feels like I am back in 1995 on dial up.

Edit, problem is still not fixed and getting worse. Today 30/10/25 I had a dropout, I reset my modem and NBN gateway box and still the Internet would not restore itself. This is highly frustrating now I have a solar battery and it is a requirement for my electricity network that my home has a stable Internet connection. I want to exit this contract now it's so bad.

Edit: 7/12/25 Internet now seems stable after another call and some testing and variation on my network.

Final Decision/Recommendation: I can no longer recommend them and that is why I have now moved to another provider (Launtel) after many years with Southern phone. I have moved to a 1st tier provider that is more expensive, about 10%. If you want lower pricing, have simple internet connectivity needs then they may be a suitable supplier. How… Read more

they compare to other tier 2/3 lower cost providers is the key issue here.

Summary: A second tier NBN provider: lower pricing; lower quality service support (08:00 - 18:00 NSW time, less experienced support); less features; more difficult to deal with technically and for support. No IPv6 support. Lower reliability. They use overseas support Centre but elevate to more experienced local support if required. Support times were acceptable about 5 minutes to connect on phone and the overseas personnel were easy to understand.

When their service operated it provided performance better than expected, the 250/25 plan gave 272/23 MB/s, a faster on average on download and slower on upload, but basically as advertised. The average ping time was good at 2 to 3 ms and jitter and latency were also good. This is why I gave then 3 stars.

Detailed: I had been using Southern phone for residential internet connectivity over 5 years after they took over MyNetPhone, all up more than 10 years. I primarily stuck with them because they were a lower price option and they did try to help with support, but it was often frustrating.

I had consistent problems with Southern phone related to my need for a static IP address. This got better after I was connected NBN FTTP early 2024, although they managed to leave me disconnected for about 5 weeks during the transfer from FTTN to FTTP as one their technicians did not listen and understand the requirements. Also, they do not provide native IPv6 connectivity/IP address.

Early August 2025 my internet connection dropped out, the IPoE DHCP was not connecting, my experience and technical analysis indicated this problem was on their side. The first attempt to contact them in the late afternoon did not resolve the problem. The following morning the service technician made me jump through a number of hoops, reset NBN modem, reset router, connect directly modem to computer none of which worked. He then had me hard reset the ISP router, after which I got connection. When checked later in the evening I found that my static IP address had changed, and the connection was via pppoe. Resetting the router also reset my port forwarding setup too. I called support the following morning and was told the previous technician had disabled my static IP address without telling me. The issued would be raised to backend support to reinstate my static IP address and IPoE. I followed up 2 days later and was told a technician would ring me back. After not hearing back, I tried another service provider. Based upon what had happened and the history with Southern phone I got the impression that they really did not want nor were not properly setup for my business (re: static IP).

Note when I connected to new provider, that took about 15 minutes to login and setup an account and then less then 20mins to get new NBN connection on the second port of the NBN modem. The IPoE connection worked immediately, it was shocking after Southern phone hassles. The IPoeE connection DHCP lease/renewal time was about 40minutes, versus about 5minutes for Southern phone. I logged on to the new provider portal and selected the option for static IP address, that was included in the free trial. The provider portal was clear, featureful, succinct and relevant, updated fast and easy to use and worked reliably, in the past 4 days. The new provider gave 1 week free no obligation trial. Lastly, the new provider had a deposit option for the static IP address that basically made if free, meaning the effective cost different from tier 2 to tier 1 supplier was 5 to 10%.

My normal router is a x86 based computer running Linux, using NFTables for firewall, NAT and port forwarding and containerised Bind9 for local DNS and ISC-Kea DHCP for local DHCP, with dual back-up on separate hardware for the DNS and DHCP services. Also configured via command line, no gui or web interfaces used. Whenever I get problems, I plug in a consumer grade modem/router from the ISP. Of the dozens of times I have had connectivity problems with Southern phone over the years all but one was on their end!!!!!!

I would consider myself and expert user, with significant non-professional IT experience of over 40 years. Dealing with the usual front support can be very frustrating.

Sounthern NBN services provider be carefully. They are laise with Optus. You probably get scams by the hackers. Their customer service is horrible. Customer advised, to start with the conversation take about 45 minutes, which is unrealistic. Also, advised it takes 72 hours to connect the NBN, absolutely disgusting. I never will sign up… Read more

anyone like these provides to get scams. Be careful with Optus connections, they have hacks several times over the past 10 years. They also recruit some stupid customer service teams in their marketing department.

Simple and straightforward churn from my previous NBN provider. I did not have to make any changes to my wireless router - it was all seamless and the switchover happened in the early hours of the morning when I was asleep and on the date that I nominated for the changeover. I did not have to reach out to the Southern Phone Broadband team for… Read more ·  1

any assistance. With the cost of living crunch, I was looking for a basic NBN service at a reasonable price without gimmicks nor short term discounted prices, and Southern Phone Broadband met the search criteria. Based on my first hand experience, I am happy to give credit where credit is due.

Went on line to sign up before it quickly declined my ID despite giving all 3 forms of identification. Decided to keep going, and called the number. Customer Service guy was slow and unresponsive. it took so long for me to spell out my address and for him to check it that in the end I gave up waiting. This was a poor start to our relationship. I have decided to now move on.

The internet connection is stable, and transferring from Tangerine was easy. Although customer service representatives weren't knowledgeable about the transfer process and some provided incorrect information, I simply ignored it and waited for the transfer to complete. No settings needed to be changed. Show details ·  1

I changed from my previous NBN provider my speed was 100/20 to Southern Phone plan at speed of 1000/50 cost the same as I was paying. But so far I haven't even got 500 mbps dl on a speed test, so is dissapointing. Show details ·  4

Moved house & expected to take old NBN provider but after a lot of problems decided to find another provider. Signed up for Southern Phone NBN. Techy was supposed to arrive at 8 am. I received a message at 9.40 stating someone is on their way. No one arrived. I rang at 12 to let them know their technician did not show up. The man from Southern… Read more

Phone told me the technician had been here for 2 hours and had to leave because he didn’t have the right equipment. This man became argumentative telling me that the technician had been to my house. Then i was told he would arrive between 12- 6.(mind you i had to take the day off work). Received a message at 5.25 saying tech is on their way. Again no one arrived. Don’t waste your time with this company