Reviewer Photos & Videos
Service: ☆☆☆☆☆ Outstanding!
Service: ☆☆☆☆☆ Outstanding! Excellent! Ordered 08:35am Saturday 26 June. Delivered by AusPost at the front door @ 11:55am Tuesday 28 June, to regional Qld. Well packaged in bubble envelope. This is my first dealing with SparesBox. I will definitely return. The identical item from local SuperCheap was 3 times the final delivered price from SparesBox and had to be ordered in. SparesBox, Fantastic service ☆☆☆☆☆ Thank you.
No reply from emails and no item received
Ordered and paid for item that said it was in stock , item has still not been received after 2weeks and they do not reply to emails. As far as I can tell these guys just take your money and run. If you take my advise steer well clear and go with a reliable supplier that does not take your money and give you nothing.
Fantastic. Well priced, efficient shipping. And got lucky with a % off sale. Delivery driver helped out and left it in a very convenient place despite the package being very heavy.
Not worth your stress or money wasted
Bought battery charger which stated was in stock. Two weeks pass, tried to contact them to no avail. Eventually got a reply via chat and they blamed COVID-19 as their stock inventory was wrong and they didn't have stock. Not sure how COVID-19 can play games on an inventory system. So they said wait another week, I did, however had to chase them up again and just ask for a refund. Unprofessional staff whom blame a pandemic, which impacts genuine people with genuine concerns, for their unprofessional short comings. They in truth don't hold stock but drop ship.
Don't waste your time
Don't waste your time, they'll show items in stock, you'll buy it, wait a few weeks to be told it's out of stock and they can't back order
Buy from anywhere else. So slow.Don’t actually respond to questions.They don’t deserve to be in business.
No caring customer service.
Took money but didn’t provide parts until I questioned.
Asked twice before I even received response.
Lies Lies And More Lies
April 4th paid for a item which they stated was in stock. July 15 and still no item. 6 emails of lies and excuses and they tell me part won’t be available till September . My car was off the road for 3 months and I wish I had checked reviews on this false advertising company. Do you self a favour and learn from my mistakes and never trust Sparesbox.
Sparesbox is awesome
Sparesbox have everything you need and always good value. Super fast delivery and always have special offers running. Awesome work Sparesbox!
I decided to order parts from sparesbox after seeing that they had a 20% off sale. Selected all my items and paid. 4 days later I got a reply stating one of the parts are out of stock and will not be in for another 2 weeks. After emailing to ask why was the part not listed as out of stock, they replied saying that they are partnered with their suppliers to show what is available across australia. So in stock doesn't really mean in stock. Be aware.
Great products, terrible delivery contractors.
Pleasant dealing with staff and happy with company but not happy at all with useless courier company. Will not be using this courier again.
Returned a thunder battery box for a warranty claim. Sent emails chasing up the claim but no body returns info
Use Automotive Superstore, they honor their orders - SPARESBOX just lie to you
As mentioned numerous times below - AVOID unless you're happy to be messed around and fobbed off with crap excuses. Ordered brake rotors beginning of March, after payment was taken advised 16-32 day wait for dispatch, heard nothing so chased up Sparesbox for an update, told me that due to the "Global Crisis" there was a further delay and ETA of 23rd April, no update followed up with Sparesbox again on 26th April, advised a further delay and ETA now 10-14th May. Thing is, I contacted DBA to see why there was such a hold up with their brakes as o...ther online suppliers were quoting 7-10 days as special order. DBA confirmed 7-10 days turnaround and they had the raw material in stock. Sparesbox refused to answer my question when I directly asked if they had even placed the order with DBA, just got the template "Global Crisis" excuse. Chased Sparesbox again on 18th May and was advised they will be dispatched from the warehouse within 1 business day. Well.... Guess what, 25th May today and no update, emailed them again and was told my order has experienced an unexpected delay Global Crisis to blame again. I then called DBA again to ask if Sparesbox actually deal directly with them as this all seemed like too much crap, they apparently do. Again confirmed that the necessary blanks were in stock and can be made to order. Went back to Sparesbox who basically said they cannot provide an ETA as they dont know what will be shipped from DBA and offered the option to wait or a refund. I have reluctantly chosen to wait as DBA confirmed that the rotors I ordered were to be on a shipment to Sparesbox today - I order with Sparesbox in March, they order from DBA in May. UPDATE - received email from Sparesbox 26th May stating that due to "current global crisis", my parts will be dispatched on or before 30th June. I cancelled my order with Sparesbox and did get a refund. I ordered the same DBA rotors from Automotive Superstore on 17th June (as they had a discount), arrived at my local store fr collection today 25th June - 6 business days, not the 4 months of being lied to by Sparesbox.
Best for online parts
Easy to find parts and order online. The delivery is super quick and you can track the item. Definitely coming back for more!
Correct product, excellent price.
Ordered Bendix brake pads. Easy to locate the correct parts on the website, items were in stock and delivered to Perth very promptly. Price was better than even the local discount stores and no freight charges.
I recently had to purchase some brake rotors and needed them quickly. I purchased them from Sparesbox. Unfortunately they were unable to supply them in the small window I needed them by and I had to purchase them locally at a much more expensive price. They were extremely helpful and refunded the money within minutes, no questions asked.
Questions & Answers
Sparesbox is an Australian owned company that sell a lot of product online. Lately there's been a lot of bad publicity about the service that you provide. My understanding of the situation is mainly the delivery time and services that you are offering to your loyal customer. Customers place an order with yous and it's taken much longer than expected to be delivered to the customer.
Sparesbox why do you use a foreign courier company such as Couriersplease that has a very poor and
unreliable reputation worldwide?
Why do you not support an Australian owned companies to deliver customers order such as Australia Post for example?
Is it not Australian citizens that supports you?
Then is it not fare that you give some support back to those who are supporting you?
Covid 19 has impact the live of so many people in Australia and all over the world as well. Everyday Australian are trying to support business like yours. It p!!!!!! me off when good business get a bad name because of bad conduct of others
Hi I’m after the coile square rubbers how many in a pack thanks
Hi My name is Michael Ballard and I placed an order last Wednesday. My order number is Sparesbox: New Order #792776.
Please contact me about the status of my order or provide me a refund or I will go to consumer affairs to report your business ethics.
Get an answer from our members and Sparesbox representatives
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