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Sparesbox
3.6 from 1,218 reviews · View Statistics
Listing monitored by Sparesbox

Reviews

  • Product Quality
    4.1 (432)
  • Return Claim MadeYes (85) · No (454)
  • Shipping
    3.3 (394)
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Robert L
Robert LWide Bay-Burnett, QLD

Service: ☆☆☆☆☆ Outstanding!

published

Service: ☆☆☆☆☆ Outstanding! Excellent! Ordered 08:35am Saturday 26 June. Delivered by AusPost at the front door @ 11:55am Tuesday 28 June, to regional Qld. Well packaged in bubble envelope. This is my first dealing with SparesBox. I will definitely return. The identical item from local SuperCheap was 3 times the final delivered price from SparesBox and had to be ordered in. SparesBox, Fantastic service ☆☆☆☆☆ Thank you.

Product Quality
Shipping
Jen
JenSouth East Queensland, QLD

No reply from emails and no item received

published

Ordered and paid for item that said it was in stock , item has still not been received after 2weeks and they do not reply to emails. As far as I can tell these guys just take your money and run. If you take my advise steer well clear and go with a reliable supplier that does not take your money and give you nothing.

Incentivised Review No
Return Claim MadeNo
John
JohnSydney Surrounds, NSW
  • 2 reviews
  • 3 likes
  • Verified

Very happy!

published

Fantastic. Well priced, efficient shipping. And got lucky with a % off sale. Delivery driver helped out and left it in a very convenient place despite the package being very heavy.

Product Quality
Shipping
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Not worth your stress or money wasted

published

Bought battery charger which stated was in stock. Two weeks pass, tried to contact them to no avail. Eventually got a reply via chat and they blamed COVID-19 as their stock inventory was wrong and they didn't have stock. Not sure how COVID-19 can play games on an inventory system. So they said wait another week, I did, however had to chase them up again and just ask for a refund. Unprofessional staff whom blame a pandemic, which impacts genuine people with genuine concerns, for their unprofessional short comings. They in truth don't hold stock but drop ship.

Shipping
Incentivised Review No
Return Claim MadeNo

Don't waste your time

published

Don't waste your time, they'll show items in stock, you'll buy it, wait a few weeks to be told it's out of stock and they can't back order

Product Quality
Shipping
Brendan
BrendanSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Buy from anywhere else. So slow.Don’t actually respond to questions.They don’t deserve to be in business.

published

No caring customer service.
Took money but didn’t provide parts until I questioned.
Asked twice before I even received response.

Product Quality
Shipping
Geoffro C.
Geoffro C.Illawarra, NSW

Lies Lies And More Lies

published

April 4th paid for a item which they stated was in stock. July 15 and still no item. 6 emails of lies and excuses and they tell me part won’t be available till September . My car was off the road for 3 months and I wish I had checked reviews on this false advertising company. Do you self a favour and learn from my mistakes and never trust Sparesbox.

Incentivised Review No
Return Claim MadeNo
Joel
JoelBonner 2914, ACT
  • Verified

Sparesbox is awesome

published

Sparesbox have everything you need and always good value. Super fast delivery and always have special offers running. Awesome work Sparesbox!

Product Quality
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Gerhardus
GerhardusPerth, WA

Disappointing

published

I decided to order parts from sparesbox after seeing that they had a 20% off sale. Selected all my items and paid. 4 days later I got a reply stating one of the parts are out of stock and will not be in for another 2 weeks. After emailing to ask why was the part not listed as out of stock, they replied saying that they are partnered with their suppliers to show what is available across australia. So in stock doesn't really mean in stock. Be aware.

Shipping
Incentivised Review No
Return Claim MadeNo
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  • Verified

Great products, terrible delivery contractors.

published

Pleasant dealing with staff and happy with company but not happy at all with useless courier company. Will not be using this courier again.

Shipping
Incentivised Review No
Return Claim MadeNo
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Glenn
GlennSouth East Queensland, QLD
  • 4 reviews
  • 4 likes

Warranty claim

published

Returned a thunder battery box for a warranty claim. Sent emails chasing up the claim but no body returns info

Product Quality
Incentivised Review No
Return Claim MadeYes
NRA
NRASydney, NSW

Use Automotive Superstore, they honor their orders - SPARESBOX just lie to you

published
Incentivised Review No
Return Claim MadeNo
Patrich
Patrich
  • 2 reviews
  • Verified

Best for online parts

published

Easy to find parts and order online. The delivery is super quick and you can track the item. Definitely coming back for more!

Product Quality
Shipping
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Review collected in partnership with Sparesbox

G and GW
G and GW
  • 2 reviews
  • Verified

Correct product, excellent price.

published

Ordered Bendix brake pads. Easy to locate the correct parts on the website, items were in stock and delivered to Perth very promptly. Price was better than even the local discount stores and no freight charges.

Product Quality
Shipping
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Todd
ToddSouth East Queensland, QLD
  • 2 reviews

Great service

published

I recently had to purchase some brake rotors and needed them quickly. I purchased them from Sparesbox. Unfortunately they were unable to supply them in the small window I needed them by and I had to purchase them locally at a much more expensive price. They were extremely helpful and refunded the money within minutes, no questions asked.

Product Quality
Incentivised Review No
Return Claim MadeNo
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Read more reviews - page 2

Questions & Answers

Terry
Terryasked

Sparesbox is an Australian owned company that sell a lot of product online. Lately there's been a lot of bad publicity about the service that you provide. My understanding of the situation is mainly the delivery time and services that you are offering to your loyal customer. Customers place an order with yous and it's taken much longer than expected to be delivered to the customer.

Sparesbox why do you use a foreign courier company such as Couriersplease that has a very poor and
unreliable reputation worldwide?

Why do you not support an Australian owned companies to deliver customers order such as Australia Post for example?

Is it not Australian citizens that supports you?

Then is it not fare that you give some support back to those who are supporting you?

Covid 19 has impact the live of so many people in Australia and all over the world as well. Everyday Australian are trying to support business like yours. It p!!!!!! me off when good business get a bad name because of bad conduct of others

Regards

Terry

No answers
Tony rix
Tony rixasked

Hi I’m after the coile square rubbers how many in a pack thanks

No answers
Mick B.
Mick B.asked

Hi My name is Michael Ballard and I placed an order last Wednesday. My order number is Sparesbox: New Order #792776.
Please contact me about the status of my order or provide me a refund or I will go to consumer affairs to report your business ethics.
Regards,
Michael Ballard.

No answers
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