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Sparesbox
3.7 from 1,098 reviews · View Statistics

Reviews

3.7

1,098 reviews
5
(629)
4
(88)
3
(40)
2
(52)
1
(289)
  • Product Quality
    4.2 (350)
  • Return Claim MadeYes (69) · No (369)
  • Shipping
    3.4 (307)
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Gary

GarySouth East Queensland, QLD

  • 6 reviews
  • 7 likes

You have to have all the time in the world to waste...

published
Incentivised ReviewNo
ben q.

ben q.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Worst business I've ever dealt with do not order from them

published

Ordered some brake rotors on ebay, they didn't have them in stick and told me 9 days after ordering, cancelled order

Product Quality
Shipping
Incentivised ReviewNo
MikeP

MikePSydney, NSW

  • Verified customer

Highly recommend Sparesbox

published

Best prices, wide range of merchandise and quick delivery.
Check Sparesbox first before buying what ever it is you need for your ride anywhere else.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with Sparesbox

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  • Verified customer

Spare box, the Greatest customer service!

published

I have ordered car wash cloth about two months ago and had an email of delay delivery. A few weeks later I found the delivery was already arrived and disappeared. I have reported to sparebox customer service team of lost delivery and was told the post was delivered to my place on time correctly. The parcel seemed to be missing (or stolen) after delivered. Thankfully sparebox sent me a new one. Thanks sparebox!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Ryan McDonald

Ryan McDonaldSouth West, WA

Brilliant customer service. Very efficient

published

Purchased from sparesbox after using a terrible competitor. Amazingly, the competitor finally sent items, and I reached out to customer support at sparesbox to cancel order before it got dispatched. Got in in time, was no trouble for customer experience team to email me back and arrange for a refund, in the same day!
What a great experience - completely opposite to that other company.
Will be making future purchases through Sparesbox for certain.

Incentivised ReviewNo
Return Claim MadeYes
Stephen

Stephen

  • 2 reviews
  • Verified customer

Sparesbox is AWESOME! PERIOD!

published

Orders some pads and apparently they were the wrong ones, so they sent correct one without any charge. Their customer service is top notch! I only shop at sparesbox now, much cheaper than supercheap or repco

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Review collected in partnership with Sparesbox

Familyguy

FamilyguyAU

  • 12 reviews
  • 20 likes
  • Verified customer

VAICO bonnet struts for Q7 - recommend purchase from other online retailers to avoid wasting your time

published

Bonnet struts purchased thru eBay, struts arrived not functioning i.e. the struts were leaking hydraulic fluid in the package and hence not useable. After the numerous emails from '[Name Removed]' I got a paypal refund however bore the cost off return postage, even after '[Name Removed]' was supposed to send me a return label which 'he couldn't' so was to refund the postage inclusively, however didn't.

Product Quality
Incentivised ReviewNo
Anthony

Anthony

  • 2 reviews

Failed to deliver again!

published

Purchased filters and oil on two seperate orders on the same day. Three business days promised. Filters arrived in 3 but no correspondence on the oil, nor the oil delivery. This is the second time this has happend. To complete my car service I had to go and buy from my local car parts store.

I have written in the comments section on the website questions to cancel the order, there are no clear communication options regarding complaints and cancellations.

These guys cant be stockists, merely the middlemen.

Shipping
Incentivised ReviewNo
Cameron

CameronSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Very disappointed with my experience - Adequate resolution, changed from 1 to 3 stars

published

Very disappointed with my experience.
Items that I was charged for were not in stock and indefinitely unavailable.
Over 2 weeks so far and I still don't have the in stock items...and email responses from the Sparesbox team aren't very helpful.
I wish I'd paid slightly more for genuine parts - I would have received them weeks ago. I could have got the parts for the same price from a local aftermarket retailer....that would have been better as well.

UPDATE
Customer service (which I couldn't get onto before writing a negative review) were very understanding and helpful. I now have all the parts.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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  • Verified customer

Sway bar upgrade!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Review collected in partnership with Sparesbox

Markm

MarkmMetropolitan Adelaide, SA

  • 3 reviews

Extension of original review

published

So on top of not getting an item I wanted they then tell me another item won't be available until the end of November. I asked them to cancel my order for the remaining 2 of the 4 items and refund me but they chose to ignore my email and sent it anyway. I won't ever be using them again and wouldn't recommend to anyone.

Incentivised ReviewNo
  • Verified customer

Bullbar blinker lens

published

Good web site, easy to order, quick response , updates on delivery progress was good, product quality is good.prompt delivery under current circumstances.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Review collected in partnership with Sparesbox

Stuart

StuartShellharbour

  • 2 reviews
  • 1 like

Advertised items are not in stock. Excuses for failing to dispatch promptly. DO NOT PURCHASE FROM COMPANY

published

Item shown as being in Stock was actually not in Stock at all. Delays in Dispatching, therefore order cancelled due to lengthy wait.

Shipping
Incentivised ReviewNo
Scan

ScanSouth East Queensland, QLD

  • 5 reviews
  • 8 likes

I purchased wrong hose clamps

published

I purchased wrong hose clamps from the picture on line and refunded my my money with out any hassle , not the first time i have had great customer experience from SparesBox

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Juzdrumz

JuzdrumzSydney, NSW

  • 2 reviews
  • Verified customer

Great Customer Service

published

i had an issue where I ordered an item that I thought was actually something else. I contacted support and received fantastic customer service from Keiran at Sparesbox. The wait for what I actually wanted was too long, so they refunded me for the incorrect purchase promptly and with no more questions asked. Will be back for sure.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers

Review collected in partnership with Sparesbox

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david34783

david34783

  • 3 reviews
  • 3 likes

Second time order cancelled from being on sale

published

Second time order cancelled because the item was out of stock or a mistake in their sale price. Won't buy from them again. Unreliable

Incentivised ReviewNo
Return Claim MadeNo
Mark J.

Mark J.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Service as you would expect it, and then some.

published

Contact with Kieran was easy and quick. I got the correct brake pads within a week. Will be using spare box more often!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers

Review collected in partnership with Sparesbox

Howard

HowardSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Thanks again

published

Parts order was simple and uncomplicated.
Parts delivered as per order.
Thanks again for the delivery always a pleasure to deal with.

Product Quality
Incentivised ReviewNo

Review collected in partnership with Sparesbox

Jimmy Kingsley

Jimmy KingsleyCentral, SA

  • 6 reviews

Excellent customer service

published

I just brought a pair of break disc rotors and a oil filter (already had oil) for my car, the delivery time was great & was here within a few days, but when I opened the box there was only 1 disc rotor when there was ment to be two, so I sent them a message straight away and they where very apologetic and offered me a refund or they could just send out the missing part, I just said just send the part, so they did that and 2 or 3 day's later (today) I got all the parts I need

So far I'm happy with Sparesbox and would definitely recommend them to anyone who needs car parts

Cheers

Product Quality
Shipping
Incentivised ReviewNo
  • Verified customer

Great Products

published

Great product, Australian made, Fast delivery, Easy to find parts on their website. Definitely would recommend to friends and family

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers

Review collected in partnership with Sparesbox

Page 1 of 55

Questions & Answers

Tony rix

Tony rixasked

Hi I’m after the coile square rubbers how many in a pack thanks

No answers
Mick B.

Mick B.asked

Hi My name is Michael Ballard and I placed an order last Wednesday. My order number is Sparesbox: New Order #792776.
Please contact me about the status of my order or provide me a refund or I will go to consumer affairs to report your business ethics.
Regards,
Michael Ballard.

No answers
Jaden

Jadenasked

order nearly over 13 business day and I still have no replied for the order 698090

No answers

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