Spectra Baby

If there is an option for -ve star, I would. The Spectra customer service is the most horrible in the world. I purchase the pump and there was problem 2 weeks later, most probably due to faulty valve/duckbill. I wrote to Spectra writing the problem, the CS representative [Name Removed] replied saying parts have to be replaced every 2-3 months,… Read more

even knowing the problem happened after 2weeks of purchase. [Name Removed] said replaceable parts are prone to damage and need to be replaced as required - which means they can provide faulty items as they wish, without taking any responsibility.

If you purchase a Spectra in Australia, just wish you are lucky and the item is problem free. Otherwise you would be stuck with a faulty pump as [Name Removed] would refuse every single warranty claim by blaming everything to the customer.

Buy a Medela!! Dealing with customer service at this company is incredibly painful. I recently bought some replacement parts for my pump, some silicone gaskets, which I have been using for the past three years without any prior issues. They were delivered quickly and all was well but within a week, the bottom of the gasket was torn, which really… Read more

affects its functionality. They all tear eventually, which is why they need to be replaced, but it normally happens after months and months of use, not after a single week. So I contacted customer service and had the misfortune of having to deal with a woman called [Name Removed]. I explained the problem, and mentioned that I had had these in the past and had been using them for three years and had never had a problem before. I suggested that there might be something wrong with the product. I got a reply to say there was no change to the product, there was nothing wrong with what they had sent and any damage was caused by my handling!! Now, how anyone could possibly leap to that conclusion when a) I have been using them without any problems for years and b) they haven’t inspected the item, is very hard to fathom. When I wrote back I was basically gaslit and told there could not possibly be a fault with the item. Really? Every single one is perfect? And they didn't even ask me to send a photo. It was just deny deny deny. Honestly, I cannot fault the pump and delivery has always been great. But I would never recommend that anybody buy from this company. The reality is that eventually, you will need parts and you’ll be forced to deal with their so-called customer service if anything goes wrong. And no one should have to endure that. It was like dealing with a belligerent teenager who simply would not listen to reason. As far as I am aware, under consumer law if somebody sells me something faulty, I am entitled to redress. So what do you do when somebody keeps denying that there is a problem? It’s shameful behaviour and completely undercuts what is otherwise a good product. Don’t reward them with your business. You’ll regret it.

DO NOT BUY. I cannot stress enough how absolutely horrible the customer service is at Spectra Baby. I have had a nightmare experience with this company. For months I sent back and forth emails trying to submit a warranty claim on a faulty product,… Read more

the customer service assistant dismissed my claims and tried to blame the faulty product as my fault, refused to listen to me and blocked me via email and social media. I even went as far to report to the ACCC and they were useless as well. I wish I read the reviews before purchasing. Do yourself a favour and avoid these products.

Michelle provided amazing support – I have bought many things over the years and been fine. However, recently i was sold some defective valves for my hands free. The customer service was appalling and keeps on claiming that the valves are not defective and everything is fine. I have never experienced such bad customer service. And from what i can see from other posts, it seems to be… Read more ·  2

the same person (georgie) who is responding to everyone and is very uncooperative. However, Michelle send a replacement and the handsfree are working brilliantly now. I just did a pump and got 310ml of milk! Thank you Michelle for great support

Can’t fault this company – Less than 24 hour turnaround for customer support - answered my email before 8am! Placed my order before 8am and it was received less than 36 hours later - delivered from Adelaide to rural NSW. I am so impressed! In regards to the actual product, can’t fault it. Had the S9 a couple years ago, ended up selling it thinking i wouldn’t need it. Turns out I need to do some long term pumping so went for the S2 this time. Can’t fault it. Show details

Superior product – I purchased a S2 Spectra breast pump and I have not had any issues using this item, I am grateful to be able to use such a superior product when I need to get a supply of milk for when I am in surgery. I would recommend knowing your nipple size before purchasing to save yourself cost and pain on your nipple Show details

DO NOT BUY!!!!!!!!!! The flanges warp in the steriliser and the company refuse to replace. Wish I read the 1 star comments prior to purchasing as I can see many people have this issue. Horrible customer service! They will not reply to my messages or emails!! has been over 2 weeks. I will never buy from this company again.

I’m a first time mum with a 3 week old and struggling with breast feeding during the night. I’ve heard amazing things about Spectra, with my midwife recommending their products. Despite the negative reviews, I decided to splurge and buy 2 of these pumps to help with my night time pumping. 1 of the pumps I purchased, works OK. The suction is… Read more

pretty good, although to really extract any milk I need it on the strongest setting. The “expression mode” barely does anything for me, and 2 of the 3 letdown modes provide little results for me either. Therefore, for me personally, quite a few of the features are wasted.

Like others have said, there are definitely design flaws. The parts of the pump don’t really click together, you just push them in and hope that it’s tightly sealed. The plastic bottle attached to the pump (where the milk goes) is very prone to fall off due to the weak seal.

They claim that the pump is quiet, but it’s actually quite loud. It’s not a massive bother to me, however if you’re expecting a discrete pump, that is not the case.

All in all, the pump isn’t a complete flop, however I feel like for the price, you could find something better.

The 2nd pump I purchased, had the smallest amount of suction even when on the strongest setting. When the pump is not applied to the breast, it sounds like it’s working fine. However when applied to the breast, it had a distinct difference in sound to my other working pump, even when on the same setting.

I spent hours trying to work out whether it was due to incorrect placement on the breast, or if I had put the parts together wrong. I ended up bringing it to my lactation consultant who confirmed this was an issue with the pump itself, and to place through a warranty claim.

When I tried to put through the claim with Spectra, [Name Removed], their customer support assistant, was adamant that this wasn’t due to a fault in the pump, and that I must be using it wrong. After back and forth emails explaining that I am, in fact, using it correctly, she refused to accept that mentioned that the pumps were individually handmade so some of them will have variances in sound. This was the first red flag for me.

She then copy and pasted links to TikTok videos on “how to use the pump correctly” and a “product review” of the pump, which is completely irrelevant to the issue I was facing.

When it was clear that [Name Removed] was not going to help me, I asked to speak to someone else. I was then finally asked to send the pump in for the technician to look over.

It is no surprise that the technician couldn’t find an issue with the pump, seeing as the issue only becomes apparent when the pump is worn on the breast. When applied to the breast, you can clearly see and hear that the suction is not working properly. You can also see the pump is not working as no milk is being expressed.

The easy thing for Spectra to do would be to replace the pump, however they have refused to do this and sent back a faulty pump which is a complete waste. I am now 1 pump short and my baby is not receiving the amount of milk he could be if I had 2 working pumps.

The customer service and support I received from [Name Removed] lacked empathy and professionalism. [Name Removed] dismissed all the issues I said I was facing, and refused to consider that the issue might have been with the product itself. She also made it clear in her emails that I was a bother to her from the start.

I want other mums to be aware of who is behind the face of Spectra. No mum should have to go through this when we’re already time poor, sleep deprived, and most likely stressed because we’re trying to figure out this whole breastfeeding/pumping thing.

I hope measures can be taken in the future to provide better customer service and support.

Terrible customer service and terrible product. I received faulty bottles and reached out to the team for a return/refund. The bottles do not twist close - they repeatedly open and you end up spilling lots of milk. They responded with a template email offering advice on how to twist the bottles close but of course it did not work. When I replied… Read more

saying it does not work, they stopped replying. I have sent several follow up emails and still nothing. Wish I had seen these reviews before purchasing. Disgusting service and treatment of customers.

Avoid at All Costs – Useless Product and Terrible Customer Service I purchased the Spectra Wearable Pump hoping for a convenient and reliable pumping experience, but it has been nothing but a nightmare. The pump has almost no suction and barely expresses any milk, no matter how long you use it. It simply does not work as advertised. To make… Read more

matters worse, Spectra’s customer service is horrendous. Despite providing all necessary details and even a video showing the issue, they rejected my return request and offered nothing but a hollow apology. I am now stuck with an expensive, useless product, and they refuse to take responsibility.

As a new mom, this has been extremely frustrating and disappointing. If a product doesn’t work as expected, a customer should have the right to return it—that’s just basic customer service. But Spectra clearly doesn’t care about their customers.

Avoid this pump at all costs. Save your money and the frustration by choosing a more reliable brand that actually stands behind their products. I wish I had never bought this.

Disappointed with defective bottle lid and bad customer service – I recently purchased Spectra breast pump with high hopes, but unfortunately, I’ve had a negative experience. The bottle and bottle lid received was defective—it either didn’t seal properly or leaked during use, making it frustrating and inconvenient. I contacted customer service hoping for a quick resolution, but the response was disappointing.… Read more

The response received was to close the lid properly. We have tried that more than 100 times to close the lid due to leakage and even sent them with the video but there has been no response after that after three follow ups. The retailer would ask us to contact the company directly as they have no say until otherwise advised by the company to them. I expected better support, especially given the importance of these products for new parents as it is heartbreaking to spill mother's milk.

At this point, I’m left with a faulty product and unresolved issues for such an expensive product. It’s disappointing that both the product quality and customer service didn’t meet expectations. I would caution others who are considering this product and suggest the company invest more in both quality control and customer support.

Do not buy from Spectra Australia – My wife purchased a Spectra wearable pump. $239 so no small amount of money. It arrived and did not work at all for its intended purpose with extremely weak suction, so either faulty/defective or falsely advertised as having hospital grade suction. Under Australian Consumer Law, it is quite clear that we should have been able to return this… Read more

item for repair or refund - we would have been happy with either or even store credit at the least. Customer support is terrible and will not entertain the idea of a return for warranty. They will send you around in circles with no resolution. Georgie (probably not their real name) in particular is horrible and useless. This is supported by all of the other reviews on this site.

They clearly engage in illegal conduct in contravention of Australian Consumer Law on a regular basis. My recommendation is to stay away from this brand.

If you do end up buying from them and are reading this review after having been rejected for a warranty claim, do what I did and submit a chargeback claim with PayPal or your bank. Quote their egregious breaches of Australian Consumer Law and you will have your money back within 10 business days, and have the last laugh.

I never leave reviews like this but Georgie's belligerence forced it, and I hope that this will help some fellow Australians that have been swindled by Spectra.

Unethical company – Sent back an unused breast pump and had it packaged perfectly. Got an email giving me a $0 refund. I was asked by the manager of the company certain questions to check suitability for refund before she decided whether to give me a return address for the pump or not. I told her I had opened the box only to read the instruction manual. She then gave… Read more

me the return address indicating that it's suitable for refund. I sent it and received $0 out of $299 and I paid over $20 in postage.

Zero customer service support – I'll give them a zero if I could. I emailed and fb msged them to advise them they've sent me the wrong item. It's been a month and no response. Never buying from them again!!

Poor customer service – I’ve been dealing with Georgie going backwards and fourth of her arguing that nothing is wrong with my 7 month old pump. Therefore not letting me send off my pump under a warranty claim. I’ve replaced all the parts and there is nothing else I can do on my end. I am running out of freezer stocked milk and there is no support in getting my pump… Read more

fixed. Very frustrating that Spectra blames the user and won’t replace when babies are relying on these pumps to be fed.

Faulty pump – Had the worst experience with these guys, my pump was faulty maybe worked three times. They refused to refund only replace. After a couple of stints super sick in and out of hospital last thing I [Content Removed] to do it right about getting a refund on a faulty product. They just completely refused.

Spectra Australia needs new customer support – I bought an excellent spectra portable pump but unfortunately with 1 or 2 defective hands free cup- one wasn't moulded correctly And won't suction. I've had the great displeasure of dealing with Georgie who doesn't seem to understand the difference between faulty defective and damaged- after multiple emails, messenger videos and warranty claim. I… Read more

have escalated this with WA consumer protection and even now spectra have not some to the party to respond. It's a mighty shame. Spectra pumps are amazing, the products great- to have such awful customer service and absolutely no recognition that in fact some times products are not in fact faultless, and completely disregard the fact that people pay for a product and expect it to work of which they are entitled to by law- is astounding. Spectra isn't cheap, the accessories are not cheap. To tell customers to just buy another set is not good enough. It looks like I'm at the sticky end of consumer protection where the next step is to take Spectra to court. It's pretty ridiculous over a handsfree breast cup. What's more ridiculous is the number of negative reviews here and that so many others have had that same experience as myself. What an absolute shame it would be to lose having a Spectra distributor in Australia due to such appalling customer service- if Georgies claim of Spectra Baby Australia being run by everyday mums is true, why is she continually choosing to put Spectra in a situation where other mums like myself are being walked all over and have to take action like this? The last thing anymum needs, either Spectra distributor or product consumer, is a horrible court related situation. Georgie lift your game and have a look at your legal obligations if you're going to sell stuff. I feel like I'm dealing with a 13 year old.

Terrible customer service – There is no way of making amendments once you place an order even if you contact them immediately after the order. Very frustrating. I was adding items to my cart and was trying to find out how much shipping was and somehow it ended up ordering the product. I immediately (ie within 2 minutes) emailed them to cancel the order but there was no… Read more

response for 2 days and there was no phone number to call. By then they told me they have dispatched the order and I'll have to return and pay for shipping again to do so. The parts I wanted to buy are less than the cost of shipping I've had to pay.

Breast shield set arrived already open – I ordered 2 sets of Spectra Breast Shields. One set has arrived already opened, which according to their hygiene policy online, is a massive no-no. I contacted Spectra to advise them that I will need to return the opened product, but customer service has been very uncooperative and so far is unwilling to accept a return.

Defective product and horrible service! – Cannot believe how this company even exist!!! After only less than 2 months of usage the breast shield just snapped one day without even any force been applied after i contacted the company there was no response for what so ever! If you ring their number it tells you to contact them on facebook which i did and still no response until i wrote a bad… Read more

comment which they deleted! After finally getting a hold of them the person continued to push for non factual idea that there is no faulty product and it snapped due to the product been bended or twisted!! Which i told them many times was not the case and they did not listen. As i couldn't be bothered waiting anymore and bought a new replacement part to use and also had to pay shipping but had to because newborn baby cant wait but again it snapped during second use and they the company continue to say that there is no fault and would not want to do anything even if product is still in warranty! Upon telling them that they leave me no choice but to report to fair trading they have blocked me off from facebook all together!! What rubbish company!! Be warned do not buy!! And I will sure file a complaint to fair trading!!

Terrible terrible service – They say they allow refunds and I sent back the opened pumps and it's been two weeks since the pumps arrived at their warehouse and they are ignoring my messages and blocked me on Facebook . Super unprofessional. Refund me 99709594404101000830902 is the tracking!!!! Show quoted text

Terrible customer service and defective pump – The pump was defective and the customer service was horrible, I was asking for help and the assistance was abysmal I was given the runaround with a million different questions I had already answered. I had replaced the parts and changed flange sizes but still the pump doesn’t work properly. They said they wouldn’t accept the warranty claim at all… Read more

so I had no choice but to report to NSW Fair Trading. They wouldn’t even take a look at it! This company hides behind a computer screen and relies on people to just give up.

Buyer Beware! Appalling customer service – I came here to leave a negative review of this company and wasn't at all surprised to see numerous bad reviews about their customer service. I placed an order for a replacement charger, which I quickly realised I didn't need. I called the customer service number immediately (within a few hours of ordering) and the automated message says phone… Read more

isn't the best way to reach them, but leave a message. The message also redirected me to Facebook or email. So I then emailed to request to cancel my order. Without providing too much detail here, the shipping address on my order was different to my billing address, and for 24 hours the representative [Name Removed] emailed me to insist on an 'explanation' for this as it's (apparently?!) 'very unusual'.

I called again to try and explain. No answer. I provided my phone number so they could call me. They didn't call. Three attempts at phone calls and multiple emails later, I have now sought a refund through my bank.

I have no idea why I was treated as an 'unusual' case, or why wanted to make such an issue for a $32 charger that they hadn't even dispatched yet. The order was paid for by me and ordered by me; the shipping details were essentially irrelevant.

Given this brand's customer based is predominantly women and mothers to infants, I can't fathom why they are so unhelpful. I write this, like many others I'm sure, balancing a baby on my lap. What a total waste of time and stress it has been. Shame on you Spectra.

Would give ZERO star for their worst customer service – Have recently purchased a spectra 9+ 12V power adaptor. It does not fit in my spectra 9+ breast pump. I have checked my breast pump label as it states that it is of 12V. But turns out that the power adaptor does not fit in. I requested to return the product for a refund. However I got refused as they said that i have “tried to use it” which means… Read more

I have “used it” and they will not accept a return for a used product. It is a big question that how could I suppose to use the power adaptor which actually do not fit into the breast pump. I am not sure how they define as “used”. Or the customer service team has been taught to not allow for any return of the product. The worst online shopping experience I have encountered and would rather change to another brand with better customer service and after-sale service. Just to let you know customer service is as important as the product quality in order to retain customers’ loyalty. Would never buy from them anymore. It is disgusting to discuss any issues with the customer service team of this company.

1 star for its service, 4 star for its breast pump.

Poor customer service – Mistakenly ordered a set of $14 teats (that I had already ordered previously) then immediately (within 2 minutes) contacted spectra to ask for cancellation. (In addition tried to call but no one answers). I was later informed that I couldn’t cancel or change my order and in addition if I tried to return I wouldn’t loose $10 for return shipping -… Read more

hardly worth returning then! Never had this issue with any other online company whom are much more accomodating. Really put off ordering from companies like this.

Human Resources is just as bad as their customer service – I’ve read a lot of the reviews regarding the product and customer service and it seems it’s a mix of both but mainly terrible customer service. I applied for a customer service role with spectra and I congratulate the person who did receive the job. From my experience I got through to the second round but the issue I have is Human Resources… Read more

department didn’t even bother to send out a “thank you for applying but you weren’t successful “. It would’ve been appreciated considering the time spent on applying and answering their questions. It doesn’t take much to send out a thank you and any reputable company would do so. I emailed them regarding an update to my application but no response. If HR are anything like their customer service, then I wouldn’t bother with this company or their products.

Never buy anything from Spectra – If there was a zero star, I would choose that one for Spectra. Their customer service is the worst in the world. It’s awful and unprofessional. Buy from a company where customer is at the centre of whatever they do in their business. Spectra does not care about what you have experienced with their product because they have already sold their… Read more

products to you and they are not prepared to address any issues that you have with their products. Sprectra treats customers as the least important things in their entire business. Think twice before your buy anything from Spectra. Buy from a company where you receive respect and sympathy, not greediness and selfishness.

Zero stars if I could! Worst customer service and sneaky trying to refuse your consumer rights! – Will start by saying, I thought these were excellent pumps before I had a problem with mine - absolutely disgusting customer service. They will try and weasel their way out of honouring your consumer rights. Just because they say something has x amount of warranty - You as the consumer have the right to expect this product to preform and work for… Read more

an acceptable amount of time. These companies get away with ripping us mums off time and time again!!

Third spectra pump I’ve bought in the last 6 years. I have been a good and loyal customer. First was an s2 that served me well and didn’t miss a beat over 2 babies, second was an s9 I bought as a portable option, and leaving me with my current s1 that I purchased last year in anticipation for my new baby who was born in November 2021. I have always been extremely happy with spectra as a whole but my latest experience has completely stained my opinion of them. Purchased the pump on sale from their authorised stockist, I knew the pump had a 2 year warranty, was prepared to forgo 6 months of it because I would probably use it a year and a half anyway before stopping breastfeeding. I didn’t expect to have any problems with it because I’ve used this pump before and was really happy with it. So it sat in a box in the nursery until our daughter was born in November. It wasn’t used until December. February my battery goes flat so I pull out the a/c charger and it won’t charge. Firstly think it’s the pump and then realise the next day that it’s the A/c adapter that no longer works. I email spectra to find out apparently the adapter only has 6 months warranty and told to buy another at jb hifi - go to jb hifi and look like an absolute idiot because the guy who works there has no idea why they would be telling me to go there as they don’t sell anything of the sort.. I have to buy one off eBay in the end and the expected delivery date is 3-4 weeks. So what? Am I supposed to not pump for 3-4 weeks because this company won’t replace a vital component of their product?? Contact their stockist who ignore me for 2 months until fair trading contact them.. then they magically respond to me the morning they received fair tradings email - and offer to replace the charger immediately because this is my consumer right. Only about 8 weeks too late. Ive had to buy another pump (Ardo are MUCH better pumps and better customer service) I’ve taken it further with the NCAT tribunal because these companies exploit us and expect that because we’re too sleep deprived and busy with our babies that we will just let it go.. Not this mama!!!! Both this company and stockist have blocked me, but I’ve got copies of all the conversations and emails and will be getting refunded through the courts because this is unjust and wrong!!!

Horrible customer service – Spectra had a 20% off sale and stated their prices will go up in May. As I needed a set of replacement parts x2 (second hand pump) I asked them what size to get. They suggested 24mm as 95% of women prefer that size and is the size that is sold with the pumps, and as I’m currently pregnant I can’t pump to measure after. Went to log in and due to… Read more

the number of people signing on, the page wouldn’t work. I tried all day. The next day I managed to sign on to find the size I want is sold out. After them advertising on their Facebook page and their event page that they will not run out of stock, and to keep persisting with the website crashing, I contacted them to see if they will honour the sale price when it comes back into stock. Well, rather than cutting to the chase, they suggested ordering 20mm, I said that id rather stick to the size that was suggested. They replied and said “almost 100% of mothers prefer 20mm…” so they changed their story. I questioned them and said they mentioned that 24mm is preferred by 95% of mothers, and they gave some short answered reply of this is what they’re now recommending. So I asked them again, if they will honour the 24mm and they kept replying saying to either get the 20mm or that they haven’t sold out of the pumps (that I already own) and get them. Anyway, they ended up blocking me on their Facebook.

I bought replacement parts through Amazon, the brand is called MayMom. I will never spend money on Spectra again due to their appalling lack of customer service. I’m not sure why they would recommend one size and then another and try and give me a false percentage.