Spectra S1 Hospital Grade Double Electric
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- Award Winner 2023
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216 reviews · Statistics
Spectra S1 Hospital Grade Double Electric is a ProductReview.com.au Awards Winner for 2023, 2020 and 2019. Learn more
Pump has motor issues
I bought my pump within 3 months of use l had issues with the motor. I requested a loan pump which worked well and l did not have to charge tge battery so often but when my oump returned from repairs the issues were worse and before l knew it l was out of warranty.l contacted spectra to see if they could have another look at the motor l was then advised l had to pay for the repairs and tge amount was equivalent to purchasing another breast pump.
Am very disappointed with the product its not worth the money they charge.
Purchased in at Spectra Baby for $379.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
Pump is great but the bottles and lids are horrible
I had my pump for around 8 months before deciding to purchase additional bottles and a new flange as I am pumping more than I used to.
The new bottles do not seal at all. I contacted Spectra via their website with NO REPLY. It said to contact them on FB messenger if there is no response. I did this and they "read" my DM but ignored it. 2 weeks later I sent another message. Again, they saw my message but chose to ignore it. So a few weeks later I sent another email. Finally I get a response, and the response is that I should try OTHER BRANDS BO
Purchased in at Spectra Baby for $379.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
Sucks great!
I used Medela when I had my first 3 babies then 9 years later for our last bub I bought the spectra S1 plus double pump. Loooooved it. I don't get the negative reviews but I've also not had any issues with it. I did have to replace the tubing and duckbills during it but easy peasy.
I used my pump exclusively for 8 months and it was Amazing. Really worthy investment... highly recommend
Pros
Quiet
The light
Good suction
Doesn't hurt as lots of setting options
The timer so you know how long you've gone for
Easy to move it around the house (no problems)
Purchased in at Spectra Baby for $300.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
There are so many design faults with this flimsy pump, it is horrible and customer service terrible
The pump was defective and the customer service was horrible, I was asking for help and the assistance was abysmal I was given the runaround with a million different questions I had already answered. I had replaced the parts and changed flange sizes but still the pump doesn’t work properly. They said they wouldn’t accept the warranty claim at all so I had no choice but to report to NSW Fair Trading. They wouldn’t even take a look at it! This company hides behind a computer screen and relies on people to just give up.
Purchased in at Spectra Baby for $300.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
Hi Spectra
Again, this is the second time I have to ask you to remove my name from this for privacy and legal reasons.
I have addressed your points in a reply email and have reported you to NSW Fair Trading
Find out how Spectra S1 Hospital Grade Double Electric compares to other Electric Breast Pumps
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Terrible company
I am extremely disappointed with Spectra and with the 'customer service' I have experienced.
As a first time mum, it can be very overwhelming so much to learn, lack of sleep and heightened emotions- and Spectra have only added to this!
I brought a spectra S1 pump which as a standard comes with 24mm shields. I was having so much trouble pumping- not much milk and it was hurting. I thought this was normal as I didn't know any different. I was not aware there was different size shields and it is not obvious when buying a spectra pump. I recently
... Read more was pumping in front of a friend who informed me that the shields were too big. So I went on the spectra website and clicked the link to the pumpables measuring tool which states the most common size is 17mm yet the standard spectra send is 24 mm...very illogical. Clearly upset by this, I emailed spectra to understand why. I dealt with [Name Removed], who was incredibly rude and had zero empathy for my experience. [Name Removed] basically said they are just the distributor and have past the feedback onto spectra but they aren't listening and I'd have to buy the smaller size shields. It is completely irresponsible that Spectra send out as a standard a very large flange size as they are literally damaging peoples bodies, impacting babies from getting breastmilk (as I'm sure other mothers would stop because of it) and impacting on new mothers mental health. There should be an option to select shield sizes (or at the very least information) when buying a pump. Spectra this is not good enough! Do something about it!
Heya Laura Vozzo, sorry this has upset you so much! We did try to explain we have been working on getting smaller shield sizes to come with the pump, but also that a larger size helps most people init
... Read moreially in those first weeks after birth. We also have been working with the manufacturer to include smaller shield sizes with the milk accessory kits that are included with the pumps complementarily.
Great pump! Crappy customer service!
This is the THIRD spectra pump I’ve bought in the last 6 years. First was an s2 that served me well and didn’t miss a beat over 2 babies, second was an s9 I bought as a portable option, and leaving me with my current s1 that I purchased last year in anticipation for my new baby who was born in November 2021. I have always been extremely happy with spectra as a whole but my experience today has completely stained my opinion of them.
Purchased the pump on sale, knew the pump had a 2 year warranty, was prepared to forgo 6 months of it because I w
Purchased in for $360.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
I ended up having to buy another brand breast pump I got so fed up
Great pump! Not great with the portability. And so incredibly awful when it comes to screwing the bottles onto the flanges or the lids onto the bottles. Any jostling of the bottles in a bag, and the lids come off and leak all over everything… If you’re moving such as typing while pumping, the jostling of your arms will loosen the bottles from the flanges and they will fall right to the floor. It got to the point that I just bought a new pump because you just can’t screw these on tight to where they won’t leak or fall off the flange while pumping..
Purchased in for $75.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
Refuses to replace broken parts
I am a full-time breastfeeding mother & have used a pump since 3 months pp. I decided to buy Spectra S1 a few weeks ago based on mother's group recommendation & now regret my choice & judging by the other poor reviews I see now I'm not alone in this. I initially struggled to get good suction but after I fashioned a pump bra out of an old nursing bra it's much better but the flange attachments are so bulky after only a few weeks that's already stretched out.
After only a few weeks of receiving this & using it a handful of times (as I rarely pum
Purchased in for $379.
- Usage Frequency: Short-term
- Milk Expressing Frequency: Occasionally (once a day or less)
- Feeding Methods: Breastfeeding
Hi Lauren, sorry you are disappointed.
Unfortunately, accidental damage is not covered under warranty. :(
... Read more We do suggest having replacement parts on hand at all times to avoid interruption to your pumping routine. Spectra Team
Scammers - please read before purchasing
Firstly they review the reviews on their website and delete any negative ones hence the only 4 and 5 star reviews - very sneaky.
As others have mentioned they have the worst customer service, they pass blame and get you to check things instead of ever admitting fault, then they stop replying and ignore you - even warranty claims - shocking!
They did however admit the facts on their website are out of date. Providing false information.
Pros:
- battery option (don't mistake this at meaning it's portable)
- pumps milk... once you've spent more money at external companies to purchase the right size flange
Purchased in for $303.20.
- Feeding Methods: Breastfeeding
Find out how Spectra S1 Hospital Grade Double Electric compares to other Electric Breast Pumps
Know better, choose better.
Frustrating flaw enough to downgrade an otherwise great pump
The pros: portable (battery option), good suction with different cycle and vacuum options, comfortable to use, effective, nice display features.
Cons: The design of the circuit is frustrating- several times one of the pumps does not form enough of a vacuum and even after dismantling both the bottles, duckbills and discs and reassembling them in the order suggested by the manufacturer, sometimes I am still forced to pump one breast at a time (even using brand new parts). Not something you want to deal with when you are in a hurry or sleepy fro
... Read morem waking up for a middle of the night pump. Replacement parts are pricey and it is suggested that these parts be replaced after around 3-6 months, which seems pretty short term given many women pump for months after. Good product but could be better for the upgrade price.Purchased in .
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
Worst customers service and don't buy their product they are scammers
worst customer service ever , they play blaming game , they blame you for the low suction or say may be your body is changing or something is wrong with hormones but pump can't loose suction what kind of customer service is this. It's only been 4 months and motor of the pump is making different sound which I can tell but customer service ask you to send a video and by looking at it they will know that its not the pump and suggest multiple things and your right to claim for warranty will be denied,i have tried everything with the pump replaced a
... Read morell parts from valves, membrane, backflow protector to even flange too but no luck still suction was low .my pump is still in warranty period but they will decide whether you can claim it or not so everything is in their hands and so they leave you with only suggestions and tell you that its not the pump its your body that's changing...so disgusting and I thought may be its just happening to me but now if you look at their genuine reviews most of them have had same kind of experience where they refuse to exercise your right to have a warranty claim or completely ignore your complaints and keep on suggesting to buy or replace parts of pump.. Do Don't buy from them they are scammers.. I would not recommend the product to anybody .Purchased in at Spectra Baby.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Baby Formula
Hi there, sorry you are having a tough time with this. :(
We know our pumps really well, and we can tell a lot about what is happening with a pump mechanically when we ask for the video, and your pump is showing very good suction.
... Read more I appreciate things might have changed for you, and we were trying to help work out what was making the difference, as there are lots of things that happen as your baby gets older. We are certainly not scammers, and none of the reviews about us, our pumps or our products are not genuine. Sometimes things don't go the way people want or demand, but we sure do our best. Sorry you felt we were not able to help you.Of course I agree you know really well about your product , you know your product not going to last long that's the reason you are rude to your customers and ignore their mail and calls and
Suggest m
Abysmal customer service if something goes wrong
I found the components of the pumping bottle to be poorly designed. The neck of the back flow protector snapped after a month of use and Spectra didn’t even ask how it happened, immediately said it was accidental damage and refused to replace it. They think good customer service is using a sad face when they tell you they’re not going to help. I would not recommend buying this product unless you’re happy to continually replace parts. Maymom on Amazon sells them if you don't want to give more money to Spectra.
If I were to buy a new breast pump
Purchased in for $379.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
Find out how Spectra S1 Hospital Grade Double Electric compares to other Electric Breast Pumps
Know better, choose better.
Terrible customer service
Initially this pump was perfect. After a week of using it I decided to order another tube as I damaged one. Spectra sent me another tube different to the tube that came with the pump - this new tube has terrible suction compared to the original tube. When I emailed customer service regarding this they were very rude, and unprofessional. They made no attempt to remedy this situation. I let them know before writing this review that I was disappointed in their management of my complaint, and they just ignored me.
Absolutely terrible customer service. I gave 2 stars instead of 1 purely because the pump was very good to start off with.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
Quiet and comfortable, amazing for early breast feeding days
I love my spectra s1, battery lasts a long time, it has a handy light which has 2 brightness options and it is easy to assemble and keep clean. The pump is very comfortable and quiet. I can not recommend this enough!
Purchased in at Spectra Baby for $279.
- Usage Frequency: Short-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
Battery issues, refused manufacturers warranty
After 2 months, battery dropped less than half of its original life. Contact support. Was told the wrong information about battery life and told me there’s nothing wrong with it when clearly there was. Customer service person refused to escalate to management per request and blocked me on messenger. Taking this to consumer affairs
Purchased in at Spectra Baby for $400.
- Usage Frequency: Long-term
- Milk Expressing Frequency: Frequently (more than once a day)
- Feeding Methods: Breastfeeding
Hi J.D, I appreciate you are not happy about this, however, when we asked you to do the test to explore the battery life, it shows the battery is actually working to specification and there is no faul
... Read moret. We have explained this repeatedly, but you think we are not telling the truth, which makes it very hard.First of all, you produce the wrong information, and when I asked you where I can read up on the battery life that it’s 2 hours, your answer was that you don’t know. I explained to you that I looked u
... Read morep on spectra American website and it says it’s meant to be minimum 3 hours. You kept telling me nothing is wrong with it when I explained to you it dropped more than half of its battery life. You then blocked me on fb messenger when I asked nicely to speak to management. You say to let you know if there’s any concerns in the future yet you block me and haven’t helped me with my current concern. You weren’t able to provide me any reading material Or website that states the battery is 2 hours, whereas I found out that it’s actually 3 hours. You chose to ignore my concern even after I showed you the link to the American spectra website. You even refuse to take my claim under warranty which I’m entitled to. I have taken this up with PayPal.Questions & Answers
Is the spectra compatible with other bottles? Specifically, advent bottles that you can easily buy near me from chemist
Heya Izzy - yes! The Advent bottles will work with Spectra pumps.
In fact, any standard wide neck bottle will fit on a Spectra shield. :)
Feel free to shoot our Customer Service Team a message is we can help with something else. :)
Spectra Team
I was pumping and all of a sudden the Spectra turns off! I tried to turn it back on and the screen turns in but there’s no suction or pumping sounds from the pump. After a few seconds, it shuts off.
The battery is fully charged! Can someone help?!
Hi Sam, oh no!
Could you please send us a message to support@spectra-baby.com.au so we can do some troubleshooting with you to see what is happening?
I will keep an eye out for your message and go from there.
The Spectra team
This is the exact problem I just started having, did you get any answers?
Hey Sarah, so sorry to hear you're having this issue too :-( If you contact us at support@spectra-baby.com.au we can help you :-)
Spectra Team
Same problem I just started having today and it's only 6 months old!
You know, if the pump breaks in the middle of the night, we want quick answers to questions you’ve already answered, not to contact you. Please consider this
Get an answer from our members and Spectra representatives
Details
Features:
- The Spectra S1+ Hospital Grade Double Electric Breast Pump has an inbuilt rechargeable battery, making it more portable and able to be used anywhere, anytime.
- It has a motor life of 1,500 hours.
- It comes with a double kit for double pumping, letting you save time by expressing milk from both breasts simultaneously.
- The breast pump has powerful and adjustable suction ranging between 0-320mmHg, letting you easily choose the setting which is most comfortable for you and produces the desired amount of milk.
- It’s a closed system device, making for a hygienic pumping experience.
- A night light and a timer are both features on this Spectra breast pump, making it easy for you to pump in low-light settings and keep track of how long you’ve been expressing.
- It has a cycle length of 38-54rpm and weighs 2kg.
Points of praise:
- Most reviewers found that this Spectra breast pump had excellent suction, and they also enjoyed how customisable the cycle and suction preferences were.
- According to many reviewers, this breast pump helped boost their milk supply.
- They also said that the breast shields as well as the overall expressing experience were comfortable.
Pain point:
- One pain point noted by reviewers was that this breast pump was quite bulky and thus not very portable. However, this is to be expected of hospital-grade breast pumps.
| Category | Electric Breast Pumps |
|---|---|
| Type | Electric |
| Price (RRP) | 379 |
Extra Information
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Hi [Name Removed], sorry you are upset about this.
We did explain how we know when there is a fault with a product, or if there are other factors affecting the situation you are experiencing.
... Read more You are using very low suction levels, and said it hurts if you increase the suction... that indicates the pump is definitely working correctly. We also shared some other ideas to explore to help you, and we are happy to continue to help you, if you are willing to try some of our suggestions. I appreciate you have determined what needs to happen, but it would not support you because your pump is actually working well. Again, we would love to help you get the best from your pump, but you would need to be open to trying our suggestions. We have no issues accepting a warranty claim when it is clear there is an issue with the product. We do this every day, so we definitely understand the difference between a pump with a fault or other things that might be affecting your experience. Hope we can continue to help you work out what is happening.