Archaic returns process and painful experience
Fast delivery, cheap prices but good luck if you need a return for faulty product.
- Mizuno shoes had the back heel fabric rub off in less than a month after low usage causing blisters so have to wear 2 pairs of sox in the meantime.
- Sportitude says they don't handle returns a claim needs to be made directly with Mizuno so lack of ownership there.
- They as for 3 photos to prove the fault as Mizuno don't need the shoes back just the photos so I supply the photos as requested and i'm told to wait as it could take some time
- Credit is approve...
Easy Returns & Exchange Process
I ordered a size too small in runners. I considered keeping them and hoping they would stretch because of the hassle involved in returning products online. I shot off an email to Sportitude to see what was involved in a return & exchange process. I received a prompt response and the process was explained. Return at my cost and they would send the bigger size at their cost. The person I was emailing checked what sizes were available, I selected a size and she emailed back to say a pair had been set aside for me. I sent the runners back and had the new pair very promptly. I have never received such excellent service to exchange, so many companies make that process deliberately difficult.
Cannot fault Sportitude's online service!
Having bought shoes twice from Sportitude I won't go anywhere else in future.
The Live Fit video service by Josh removed any concerns I had about ending up with badly fitting/not fit for purpose shoes. In fact both pairs, including a brand I had never used before, fit perfectly and do the job for road and trail, again, perfectly. After the video consultation Josh recommended 3 road shoes by email with an explanation of their different attributes. Subsequently he recommended other shoes for rough track use when I emailed about a second pair.
I've never had this level of knowledgable advice in a bricks and mortar store, the shoes arrived within days and were either the best or next to best priced I could find.
- Verified customer
Amazing customer support and experience with every purchase
I've ordered from Sportitude multiple times in the past, but the last two experiences have stood out above the rest.
I ordered a pair of New Balance 1080 v10's, with stock expected in later that week. Unfortunately, due to COVID-19 and Toll's cyber attack, there were multiple delays with Sportitude receiving the shoes from New Balance. I received constant, unprompted updates from Rhys during this process. I was offered the option of a full refund or to wait, as Sportitude couldn't get an ETA from Toll, so took the refund no questions asked.
I...re-ordered the shoes a month later once there was confirmed stock. I had a problem with one of the shoes rubbing and causing a blister due to some loose thread on my ankle. I raised this with Kyle who contact New Balance and submitted a claim for a manufacturing fault. This was approved and a replacement pair is being sent out to me this week. Every time I have dealt with a member of staff from Sportitude, they have been excellent and bar the above delay (through no fault of Sportitude), I have always received my orders insanely fast. Even when I re-ordered the New Balance shoes and paid for Standard delivery, Rhys bumped it to Express delivery free of charge due to the inconvenience of the previous order. I will always use Sportitude for my runners orders moving forward.
- Verified customer
Terrible delivery time and customer service to support it
I ordered my son a pair of shoes that arrived 11 days later. It took 7 days for it to leave the warehouse then 4 days for Australia Post. They didn't fit and when I asked for a refund, they offered an exchange on a different style as they did not have the size I was after. I informed [name removed] that I wasn't prepared that wait another 11 days for an exchange to which he assured me that a soon as I send him the tracking number for the return from Australia post, he would post them out. The following day I did that and 7 days later when I sti...ll didn't receive my shoes I phoned Sportitude up and spoke to [name removed] who said the shoes just left the warehouse the day prior. Once again, 7 days it took for the warehouse to release the shoe. When I complained about the time it took to receive my shoes, I was told that there was worse things happening in the world at the moment. Seriously, if I wanted to wait 11 days for shoes, I would pay half the price and order them from China. Your website it blaming delivery delays on Australia Post when your lazy staff are the issue. 7 days to pack shoes that has happened on both occasions, not a one off. Your customer service and website in lying about delivery times needs adjusting to admit your incompetence in managing staff or your warehouse or just plain old laziness.
Fantastic and friendly service
I have had the pleasure of dealing with Greeth and Kyle, both have been amazing. I bought the wrong size so had to send them back and exchange, nothing is to hard, their communication is second to none. Thank you Sportitude team, I can’t wait to get my new shoes tomorrow. Really wonderful friendly service!!
Highly recommended seller
Excellent, prompt & efficient service-I needed to return shoes as I ordered the incorrect size-this process was easy, swift & uncomplicated. I would highly recommend Sportitude & will definitely use them in the future
Fantastic Shoes and Service!
If I could up the star rating, I would. Have bought two pairs of Nike (women and kid's cross trainers) on two separate occasions. Both pairs were on sale, well packaged and arrived super fast to Qld. At this stage, it's hard to go past buying through Sportitude. As old Arnie once said, maybe three times: "I'll be back!" Cheers Sportitude!
Not happy Jan
Bought sneakers from sportitude. Got them dirty before i realised I'd bought the wrong size. OK ... my bad. Went back to site to buy the SAME shoes one size larger, a few days later. Price had increased 20%!!!!!! When i checked even the old WRONG size was 20% more. On line shinanagans!!! Not happy and bought the right size elsewhere.
Excellent shopping experience
The online shopping was easy. The items prices were the best around. Delivered very quickly. They even sent me a wine voucher. Thinking of getting something else from this store. High five for Sportitude.
Fast, friendly service
Have made several purchases with sportitude and the service is always great, friendly and products dispatched very quickly with products always as described. Fantastic offers and discounts too, which is a bonus.
Customer service is exceptional
I placed an order with Sportitude and I was contacted to confirm sizes as the size used in my order was not the usual size used for Womens shoes. It saved me an incorrect fit and the hassle of returning.
The changed item (as they were correct) was shipped next day!
Extremely professional customer service.
Excellent customer service from Kyle and Rhys...we ordered the wrong size..and called and asked them if we can exchange, straight away they organized the right size and send it express post as we were going overseas the after...their prices are very very good..packaging and also very polite and decent...thanks guys.
Excellent Customer Service
I exchanged a pair of shoes bought as a gift a month after it was delivered. I ordered the mens shoe not the ladies shoe, Sportitude had no issue exchanging it. The wrong pair was collected the next day. I received a credit as the replacement pair was on sale. Kyle was prompt, helpful and friendly.
- Verified customer
First time I deal with Sportitude & I’m so happy I received what I exactly I order in no time at all my first pair off brooks adrenaline 19 shoes I find them very comfortable for running every day. I like to thank Sportitude!!!
April 8th 2019 Update: Best ever shoes
Today I received my first pair of brooks adrenaline gts 19 from sportitude they’re very professional people to deal with I only place my order 2 days ago I do recoment sportitude to others . I also find brooks adrenaline gts 19 very comfortable shoes for running !!!
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