Sportitude

Steer Clear – AVOID!!! I ordered a sun hat for an adult and it is a child's size even though it clearly says 'one size fits all'. I've tried to call and sent emails but there has been no response. Avoid this company.

Unreal customer service with returns – unreal service and customer support. I bought a pair of metapseeds for the upcoming sydney marathon, which are pretty expensive shoes, and on my first run in the shoe, they split down the side. I contacted sportitude and they responded instantly with a return postage slip. Super helpful customer service and i'll definitely be shopping with them in the future for all of my shoes

Hopeless service – Ordered a pair of Asics only to be told 10 days that the order would be delayed. 10 DAYS! Ended up blaming asics for the delay. Shocking service. This company is operating as if its 1995.

Graet Customer Service – I needed a pack quickly and I ordered from Sportitude. Their customer support was amazing at contacting me about making sure my pack was going to arrive in time. Outstanding customer support, I'll be using Sportitude in the future. Also, this is not a fake/bot review, it's a legit human that's actually had a great customer experince...which feels unique nowadays.

Recommended for efficient, prompt service – My enquiry on runners was answered promptly and I found it easy to follow up by ordering online. Fast delivery with tracking. Product as described.

Excellent customer service! – Ordered a pair of shoes, was needing to size it half down. No issue, they were quick in reply and in making the exchange process seamless. Love the shoes!! A+ Sportitude

This company looks and acts like a scam – I ordered 2 pairs of swimming goggles from Sportitude about 4 weeks ago - not a complicated order. They initially confirmed the order but then about a week later advised they had run out of stock and so would be refunding the purchase price. After about 10 days I received an email saying the funds had been returned to me, but they hadn’t. Then… Read more

after another delay, a second email saying the funds would be returned inn2-3 business days. When I phoned Sportitude they said there had been issues with suppliers making refunds and would look into it. They did reply the same day to say there had been a misunderstanding with their suppliers about refunds and the monies would be in my account in 2-3 days ; sound familiar!!! I’m left with the view that this company is a scam.

Dis-satisfied customer of Sportitude – Ordered pair trainers 13 April - Dispatched 15th - arrived Melbourne 16th courier depot to arrive at my address 17th. To date 26th April (day 13) and several emails to both CourierPlease and Sportitude the package has not yet arrived.

Complicated returns process - Higher shipping charge for returns than your competitors – Disappointing returns process. Complicated and cumbersome. Before having my return "approved" I had to submit a photo for my return to be "authorised" which I have never had before! Then even after it is approved you cant print a label for the return straight away, your return has to be "processed"AGAIN by a team member. Plus the postage is $10… Read more

for a return when most companies are doing free returns post Covid. Ugh. Painful process and disrespectful to customers. Spend your money elsewhere.

Best phone experience ever – Wonderful experience, very personable on the phone and just full of energy. Want a smile, their customer service Manager on the phone just does that! Took his advice on the shoes and now I have a beautiful pair of HOKA Clifton 9s!

A Hassle Free Experience – Very easy to deal with. My order was processed and delivered in a very timely an efficient manner. I purchased a pair of NB shoes which were $20.00 cheaper than the price listed on the New Balance website. Will certainly use them again.

Would not recommend – Purchased a pair of running shoes for my son. The website had listed in stock so I paid for these runners even got a conformation email. A few days later I received an email stating someone had purchased these a few minutes before I did, really sorry Blah, Blah, Blah no stock to full fill your order. But hey I have kept your money for a few days… Read more

before I let you know. Oh & do you want a crap pair of runners in place of the one's you ordered or a refund. The refund will come about a week after I bloody paid this company for nothing. Great job guys.

Poor Customer Service - Feel Let Down – I have been a loyal HOKA customer for some years now and I ended up purchasing from Sportitude because Running Warehouse Australia didn't have my size. The website didn't ooze confidence given poor User Experience but I thought I'd give them a shot. I ended up not getting on with the new Clifton 9 and after a back and forth over email I have now… Read more

been ignored by the customer service team. I will be heading back to Running Warehouse as they are always super helpful, go above and beyond to provide resolutions and truly put the customer first rather than just making the sale and then moving on.

Advice would be to focus on the after care as this is where you will end up losing a lot of new customers acquired in the long-term.

Excellent Customer Service – After suffering Plantar Fascitiis for 3yrs & visiting a Podiatrist also paying for special insoles which did absolutely nothing for me I read about Insoles from Sportitude which sparked my interest therefore I tried them & was extremely happy. I have purchased 3 pair & never suffered ever again which is now 7 yrs. I have recommended them to work… Read more

colleagues who have suffered & they are also pain free I called yesterday to order some for my husband & spoke with Lindsay who excelled in customer service & did so with a great smile in his voice. Totally explained sizing as I was insure for mens work boots. Lindsay thank you from a very happy customer & 5 happy work colleagues & I highly recommend these insoles & Sportitude. Well Done.

Not refunding – They seem to be scammers..., I'm suprised about good reviews. Haven't received the shoes and they keep explaining through long emails that they don't control shipping. No refund, just long emails.

The worst shoes for your feet – On Wednesday 1st November 2023 I purchased a New Balance 624v5 - Mens Cross Training Shoes - White/Navy for $125.94 with Postage of $5.95 plus 10% discount so I could wear comfortable shoes that was recommended to me by Athlete's Foot Eastland and my doctor since the other shoes were a bit tight. When the shoes arrived I tried them on but they were too big for me so I couldn't wear them.

Gratitude – I would like to thank all Sportitude family, especially Mr. Rees & Rhys for being so generous. I am so glad, the delivery is very quick, flexible and easy to communicate. Therefore, i don't hesitate to recommend Sportitude to everyone. Many thanks Xx

Contradictory purchasing terms on its website. Very poor reception to my request – As a new introduction to Sportitude they have lost me on principle. I saw a pair of shoes that were what I was looking for and thought id get the $10 off my first order for providing my email details. EXTREMELY MISDLEADING TERMS HIDDEN INTHE BODY OF THE SITE. Yes on the front page they say to qualify the product must be over $99 dollars... I… Read more

quote: The code must be entered during Checkout, is valid for a single use only within 1 month from the date you subscribed and cannot be redeemed for cash. Only 1 code can be used per order. You must use the same email address for your order as the one you received the code at. The reason given for denying what appeared to be my reward for providing my email address was that the product should be discounted. See above ...no mention of that There are no winners here. I will not purchase my shoes here (perhaps my loss) but also SPORTITUDE has poor ATTITUDE to meeting the spirit of its statements it places on its website. I trust they will make amendments in some form later. Not many reviewers take the trouble to make comment on great service. All it takes for a business to suffer is to get a few more negative reviews. I think in the circumstances it may be wiser for the sake of $10 for a company to keep a returning customer again and again particularly when its statements were misleading or at best contradictory.

Excellent customer service – I stupidly ordered size 9 trainers instead of 8 and received brilliant customer service from Rees, who quickly and efficiently organised a new pair to be delivered by courier. They also have great prices and a large selection of products.

Excellent customer service – To Kayla, Now that’s how you answer a query. You checked; didn’t have it in stock but checked with supplier. It wasn’t available from supplier but you gave me some options on other shoes I might like. Thanks for your comprehensive reply. Good customer service is so hard to come by these days. Just letting you know that I have ordered a pair,… Read more

order no. 600065, which is one of the suggestions you made. Thanks Corey Watson

P.S. If I was your boss you’d get a raise.

The Best service for a product I can’t survive without - 2xu compression tights – Every purchase I have made has been made in excellent delivery time and consistent updates as to where purchase is and eta. 10/10 Perfect every time. Thanks Sportitude

Excellent price on shoes and customer service – I purchased a pair of Saucony Triumph 19's which were much cheaper with Sportitude than elsewhere; the shoes and fit were exactly as expected. There were a few days' delay in shipping which I called about. And, without me asking or hasselling in any way, they shipped the shoes Express Post to me. I will use this online retailer again for certain.

Exemplary service – Amazing service. I was looking for a particular pair of shoes and this seller appeared in the google search. I was a little skeptical as I had never heard of them but found reviews here that were good. I ordered the shoes on a Sunday night and paid extra for express service (only $4) as Aus post has been appalling lately. I live 100ks north of… Read more

Brisbane and these shoes came from Adelaide. I had them Tuesday morning. Thats an amazing turnaround. I'll be shopping here from now on.

Excellent service! – Excellent service. An on-sale item ended up out of stock due to two people ordering at the same time, and they promptly contacted me and immediately offered to discount a very similar product to make up for it. Very much appreciated.

Fantastic customer service. Available by phone – Purchased two pairs of shoes to try. Did not fit. Returned ( cost $20 ) but this was nothing compared with the savings I made. Purchased another pair of running shoes which were a special size. Sportitudes price $169. Ebays price $200. No one else.in Australia had these shoes in the wider size that I needed.

Good shopping experience – Having had problems with other online retailers (one major sports shoe retailer still hasn't replied two weeks later to a very short enquiry about delivery), I decided to try Sportitude. I'm glad I did. The enquiry I had was answered very promptly and helpfully - thank you, Rhys - and the Brooks walking shoes I ordered arrived a couple of days later. (They're exactly what I wanted too.) I wouldn't hesitate to order from Sportitude in future.

Amazing service from Sportitude! – I purchased a pair of Brooks Ghost 13. Unbeknownst to me, they run a little smaller than the Ghost 12's so I had to return them. The company was prompt in replying to my email, friendly to deal with and had posted out a bigger size as soon as Australia Post had initiated tracking on the return. Very impressed with their service. I also bought a… Read more

pair in a different colour from Brooks Australia direct at the same time....I'm still waiting for my refund Brooks!!! I definitely know which company I'll be buying from in future!

Used shoes, not new – I bought a pair of new Asics for my wife's birthday and paid a little less than direct from Asics. They shipped and arrived very quickly. So I was very disappointed to open the box and find a pair of shoes that were clearly used. The condition was fine, but the soles were quite dirty. I decided to clean up as best I could rather than deal with the grief of returning them.

Disappointing – On having to chase up an unacknowledged internet purchase ($135 Mizuno shoe), where I was asked to look in spam for what turned out to be an unsent email, I made a complaint about a brand of ASIC that I have purchased over the years called gel lethal burner. They have a great tread pattern and I have purchased some six pairs over a period of years… Read more

for that reason. Unfortunately, they have an inherent weakness on the top in that the material is not strong enough and they all tear around the bridge where the material meets the upper leather. The shoes could be worn for months more if this didn't keep happening. According To Sportitude I shouldn't be wearing for tennis as they are for touch footy?? They are sold as a grass/turf shoe and I play grass and synthetic grass tennis. No joy whatsoever from this guy. I have to call the ASIC's rep myself and the crap that Sportitude tried to fob me off with was a joke. Ended up in an unnecessary argument and he hung up. I wasn't looking for anything necessarily in response to my complaint but got annoyed at the rubbish he was spinning me. Didn't come down in the last shower mate! Poor, poor customer service.

Archaic returns process and painful experience – Fast delivery, cheap prices but good luck if you need a return for faulty product. - Mizuno shoes had the back heel fabric rub off in less than a month after low usage causing blisters so have to wear 2 pairs of sox in the meantime. - Sportitude says they don't handle returns a claim needs to be made directly with Mizuno so lack of ownership… Read more

there. - They as for 3 photos to prove the fault as Mizuno don't need the shoes back just the photos so I supply the photos as requested and i'm told to wait as it could take some time - Credit is approved and they ask me if i want replacement or gift card. - I request gift card so I can buy the new shoes ASAP as need them replaced ASAP - Asked to supply photo of shoes destroyed before already approve credit can be done.

So i'm left with no shoes as I need to destroy them before you'll credit what has already been approved by Mizuno?

Where is the ownership of the issue from Sportitude instead of fobbing it off to Mizuno and leaving me without shoes for a week or more?

So all up it's take a week to get to the point that they need a photo of the shoes destroyed or no credit given. Pretty more customer experience. Do yourself a favour and deal with a more reputable online brand or direct from manufacturer.

Top-notch quality service – Excellent customer service and prompt delivery - kudos to Kyle who was a pleasure to deal with. Highly recommend purchasing sporting apparel from Sportitude.