- Verified customer
Amazing customer support and experience with every purchase
I've ordered from Sportitude multiple times in the past, but the last two experiences have stood out above the rest.
I ordered a pair of New Balance 1080 v10's, with stock expected in later that week. Unfortunately, due to COVID-19 and Toll's cyber attack, there were multiple delays with Sportitude receiving the shoes from New Balance. I received constant, unprompted updates from Rhys during this process. I was offered the option of a full refund or to wait, as Sportitude couldn't get an ETA from Toll, so took the refund no questions asked.
I...re-ordered the shoes a month later once there was confirmed stock. I had a problem with one of the shoes rubbing and causing a blister due to some loose thread on my ankle. I raised this with Kyle who contact New Balance and submitted a claim for a manufacturing fault. This was approved and a replacement pair is being sent out to me this week. Every time I have dealt with a member of staff from Sportitude, they have been excellent and bar the above delay (through no fault of Sportitude), I have always received my orders insanely fast. Even when I re-ordered the New Balance shoes and paid for Standard delivery, Rhys bumped it to Express delivery free of charge due to the inconvenience of the previous order. I will always use Sportitude for my runners orders moving forward.
- Verified customer
Terrible delivery time and customer service to support it
I ordered my son a pair of shoes that arrived 11 days later. It took 7 days for it to leave the warehouse then 4 days for Australia Post. They didn't fit and when I asked for a refund, they offered an exchange on a different style as they did not have the size I was after. I informed [name removed] that I wasn't prepared that wait another 11 days for an exchange to which he assured me that a soon as I send him the tracking number for the return from Australia post, he would post them out. The following day I did that and 7 days later when I sti...ll didn't receive my shoes I phoned Sportitude up and spoke to [name removed] who said the shoes just left the warehouse the day prior. Once again, 7 days it took for the warehouse to release the shoe. When I complained about the time it took to receive my shoes, I was told that there was worse things happening in the world at the moment. Seriously, if I wanted to wait 11 days for shoes, I would pay half the price and order them from China. Your website it blaming delivery delays on Australia Post when your lazy staff are the issue. 7 days to pack shoes that has happened on both occasions, not a one off. Your customer service and website in lying about delivery times needs adjusting to admit your incompetence in managing staff or your warehouse or just plain old laziness.
Fantastic and friendly service
I have had the pleasure of dealing with Greeth and Kyle, both have been amazing. I bought the wrong size so had to send them back and exchange, nothing is to hard, their communication is second to none. Thank you Sportitude team, I can’t wait to get my new shoes tomorrow. Really wonderful friendly service!!
Fantastic Shoes and Service!
If I could up the star rating, I would. Have bought two pairs of Nike (women and kid's cross trainers) on two separate occasions. Both pairs were on sale, well packaged and arrived super fast to Qld. At this stage, it's hard to go past buying through Sportitude. As old Arnie once said, maybe three times: "I'll be back!" Cheers Sportitude!
Not happy Jan
Bought sneakers from sportitude. Got them dirty before i realised I'd bought the wrong size. OK ... my bad. Went back to site to buy the SAME shoes one size larger, a few days later. Price had increased 20%!!!!!! When i checked even the old WRONG size was 20% more. On line shinanagans!!! Not happy and bought the right size elsewhere.
Customer service is exceptional
I placed an order with Sportitude and I was contacted to confirm sizes as the size used in my order was not the usual size used for Womens shoes. It saved me an incorrect fit and the hassle of returning.
The changed item (as they were correct) was shipped next day!
Extremely professional customer service.
Excellent customer service from Kyle and Rhys...we ordered the wrong size..and called and asked them if we can exchange, straight away they organized the right size and send it express post as we were going overseas the after...their prices are very very good..packaging and also very polite and decent...thanks guys.
Excellent Customer Service
I exchanged a pair of shoes bought as a gift a month after it was delivered. I ordered the mens shoe not the ladies shoe, Sportitude had no issue exchanging it. The wrong pair was collected the next day. I received a credit as the replacement pair was on sale. Kyle was prompt, helpful and friendly.
- Verified customer
First time I deal with Sportitude & I’m so happy I received what I exactly I order in no time at all my first pair off brooks adrenaline 19 shoes I find them very comfortable for running every day. I like to thank Sportitude!!!
April 8th 2019 Update: Best ever shoes
Today I received my first pair of brooks adrenaline gts 19 from sportitude they’re very professional people to deal with I only place my order 2 days ago I do recoment sportitude to others . I also find brooks adrenaline gts 19 very comfortable shoes for running !!!
Artificially inflating prices before sale
I purchased a pair of runners for $159.
Later the same day I got an email saying they had a 20% Xmas sale.
I immediately wondered if they would be honorable enough to give me the discounted price considering it was announced the same day I bought the shoes so I went to the website.
Well. The shoe I bought was now selling for $195 and guess what?
Take off $20 and you get basically the price I paid which means they inflated their prices by 20% and then said you were getting a 20% discount for Xmas - what a bargain!
Just emailed them and waiting for a response - I am sure the ACCC will find this interesting.
Best price for Footwear online and awesome customer service
Have purchased multiple times from these guys. Pricing is often the best Aussie wide online and have also had to return due to manufacturing issue a pair of football boots (not sportitudes fault). These guys were beyond helpful and even shipped the replacement for free express post - could not ask for more!
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