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Sportitude

Sportitude

4.4 from 38 reviews · View Statistics
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Reviews

4.4
38 reviews
  • Product Quality
    4.5 (21)
  • Return Claim MadeYes (6) · No (16)
  • Shipping
    4.9 (13)
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Paul Boyle
Paul BoyleSouth East Queensland, QLD
  • 2 reviews
  • 1 like
  • Verified

Fantastic customer service. Available by phone

published

Purchased two pairs of shoes to try. Did not fit. Returned ( cost $20 ) but this was nothing compared with the savings I made. Purchased another pair of running shoes which were a special size. Sportitudes price $169. Ebays price $200. No one else.in Australia had these shoes in the wider size that I needed.

Product Quality
Shipping
Chris
ChrisMelbourne
  • 7 reviews
  • 1 like
  • Verified

Good shopping experience

published

Having had problems with other online retailers (one major sports shoe retailer still hasn't replied two weeks later to a very short enquiry about delivery), I decided to try Sportitude.
I'm glad I did. The enquiry I had was answered very promptly and helpfully - thank you, Rhys - and the Brooks walking shoes I ordered arrived a couple of days later. (They're exactly what I wanted too.) I wouldn't hesitate to order from Sportitude in future.

Product Quality
Incentivised Review No
Return Claim MadeNo
Christa
ChristaSouth East Queensland, QLD
  • 3 reviews
  • Verified

Amazing service from Sportitude!

published

I purchased a pair of Brooks Ghost 13. Unbeknownst to me, they run a little smaller than the Ghost 12's so I had to return them. The company was prompt in replying to my email, friendly to deal with and had posted out a bigger size as soon as Australia Post had initiated tracking on the return. Very impressed with their service.
I also bought a pair in a different colour from Brooks Australia direct at the same time....I'm still waiting for my refund Brooks!!!
I definitely know which company I'll be buying from in future!

Product Quality
Incentivised Review No
Return Claim MadeYes
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Used shoes, not new

published

I bought a pair of new Asics for my wife's birthday and paid a little less than direct from Asics. They shipped and arrived very quickly. So I was very disappointed to open the box and find a pair of shoes that were clearly used. The condition was fine, but the soles were quite dirty. I decided to clean up as best I could rather than deal with the grief of returning them.

Product Quality
Shipping
Vets tennis shoe
Vets tennis shoeMetropolitan Adelaide, SA

Disappointing

published
Product Quality
Incentivised Review No
Return Claim MadeNo

Archaic returns process and painful experience

published
Product Quality
Incentivised Review No
Return Claim MadeYes
Elisabeth
ElisabethGreater Melbourne (Inner), VIC

Top-notch quality service

published

Excellent customer service and prompt delivery - kudos to Kyle who was a pleasure to deal with. Highly recommend purchasing sporting apparel from Sportitude.

Product Quality
Incentivised Review No
kerryo
kerryoGreater Melbourne (Outer), VIC
  • 3 reviews
  • 3 likes

Easy Returns & Exchange Process

published

I ordered a size too small in runners. I considered keeping them and hoping they would stretch because of the hassle involved in returning products online. I shot off an email to Sportitude to see what was involved in a return & exchange process. I received a prompt response and the process was explained. Return at my cost and they would send the bigger size at their cost. The person I was emailing checked what sizes were available, I selected a size and she emailed back to say a pair had been set aside for me. I sent the runners back and had the new pair very promptly. I have never received such excellent service to exchange, so many companies make that process deliberately difficult.

Incentivised Review No
Return Claim MadeYes
Long Paddock
Long PaddockSydney, NSW
  • 4 reviews
  • 2 likes

Cannot fault Sportitude's online service!

published

Having bought shoes twice from Sportitude I won't go anywhere else in future.

The Live Fit video service by Josh removed any concerns I had about ending up with badly fitting/not fit for purpose shoes. In fact both pairs, including a brand I had never used before, fit perfectly and do the job for road and trail, again, perfectly. After the video consultation Josh recommended 3 road shoes by email with an explanation of their different attributes. Subsequently he recommended other shoes for rough track use when I emailed about a second pair.

I've never had this level of knowledgable advice in a bricks and mortar store, the shoes arrived within days and were either the best or next to best priced I could find.

Incentivised Review No
Return Claim MadeNo
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  • Verified

Amazing customer support and experience with every purchase

published
Product Quality
Shipping
Peita
PeitaSouth-Eastern Region, NSW
  • 3 reviews
  • Verified

Terrible delivery time and customer service to support it

published
Product Quality
Incentivised Review No
Return Claim MadeNo
Stacey W.
Stacey W.South East Queensland, QLD

Fantastic and friendly service

published

I have had the pleasure of dealing with Greeth and Kyle, both have been amazing. I bought the wrong size so had to send them back and exchange, nothing is to hard, their communication is second to none. Thank you Sportitude team, I can’t wait to get my new shoes tomorrow. Really wonderful friendly service!!

Product Quality
Shipping
Sharon G.
Sharon G.Sydney, NSW

Highly recommended seller

published

Excellent, prompt & efficient service-I needed to return shoes as I ordered the incorrect size-this process was easy, swift & uncomplicated. I would highly recommend Sportitude & will definitely use them in the future

Product Quality
Incentivised Review No
Return Claim MadeYes
YeahNooo
YeahNoooSouth East Queensland, QLD
  • 13 reviews
  • 33 likes

Fantastic Shoes and Service!

published

If I could up the star rating, I would. Have bought two pairs of Nike (women and kid's cross trainers) on two separate occasions. Both pairs were on sale, well packaged and arrived super fast to Qld. At this stage, it's hard to go past buying through Sportitude. As old Arnie once said, maybe three times: "I'll be back!" Cheers Sportitude!

Product Quality
Shipping
David
DavidLaunceston
  • 2 reviews

Excellent service!

published

I ordered & received my shoes in 6 days. I was sent regular updates from the moment they left Sportitude right up to one at the time of delivery. Excellent service and prices!

Product Quality
Shipping
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Questions & Answers

Lu TH
Lu THasked

How long would it take to ship to New Zealand

No answers
John
Johnasked

Is Sportitude Co based in Australia?

1 answer
Jack W.
Jack W.

Hi John, yes our store is located in Fullarton, South Australia. Email us at service@sportitude.com.au or give us a call on 08 8377 7667 if you need anything else.

Jack
Sportitude Team

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