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Sports Direct
2.2 from 310 reviews

Reviews

2.2

310 reviews
5
(75)
4
(12)
3
(10)
2
(21)
1
(192)
  • Product Quality
    2.7 (60)
  • Return Claim MadeYes (36) · No (46)
  • Shipping
    2.0 (51)
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Sara D.

Sara D.Sydney, NSW

Do not buy from this company!

published

After almost 5 weeks of hearing nothing about the shoes I purchased online, they finally arrived. Only to receive the wrong size in the box (the box itself had the right size on them but the shoes inside were a size larger!). After numerous attempts to try and rectify it, I have still gotten no response. DO NOT BUY FROM THIS COMPANY!! I wish I had read the reviews saying the same thing before I purchased. It is misleading that it looks Australian when their warehouse is overseas!

Product Quality
Shipping
Return Claim MadeYes
Pen15

Pen15

  • 3 reviews
  • 1 like

Most dodgey company

published

Save yourself Dont order from here been 2weeks since i paid got nothing wrote an e-mail to complain they replied back i have given them the wrong order number?? So i sent them a reciept with all the information, only to get no reply back,
Dodgey company would give zero stars if possible scamming dogs hope they all get covid waste of oxygen

Product Quality
Shipping
Return Claim MadeNo
Alex

Alex

  • 2 reviews
  • 1 like

False advertising !!!!

published

Ordered kappa tracksuits, on the website said they come with side pockets.
They arrived with no pockets at all.
Paid $85 aus and for returning them cost me $54 aus.
I'm still waiting to see what's going to happen with refund, hopefully they'll pay me back full amount.
Avoid them at all costs !!!

Return Claim MadeYes
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Australian site - offshore warehouse... waiting for weeks and no shoes arrived

published

No mention that this order would be fulfilled from overseas. Tracking shows it "in transit" for weeks. No responses to Customer Service enquiry. Hopeless. Avoid at all costs as the few dollars you might save are not worth it!

Product Quality
Shipping
Return Claim MadeNo
Kate

KateSydney, NSW

Fake shoes!

published

Bought 2 pairs of Nike kids trainers and wish I’d read these reviews. Wrong size sent, and they look and smell fake. Also writing from Australia so returning sounds expensive and futile.

Product Quality
Shipping
Return Claim MadeNo
Lainey

LaineySydney, NSW

Sports skins delivered promptly from UK to Aus

published

Purchased some sport base layers for the kids and the items were dispatched promptly from the UK. Due to Covid, I didn't think I would get my parcel this winter season. To my surprise, the parcel arrived within 10 days of dispatch! Thanks Sports Direct!

Product Quality
Shipping
Return Claim MadeNo

False advertising. !!!

published

So I ordered runners thinking it was an Australia site.
I ordered the wrong size not knowing it was UK sizing. Now I have to pay almost half what I paid for the shoes to return them as there is no Australian address to post them too.
False advertising & very bad service. !!!.

Product Quality
Shipping
Return Claim MadeYes
Josephine M.

Josephine M.Sydney, NSW

Love their products

published

I have ordered from Sportsdirect online store many times. When I first ordered over a year ago I knew they were not Australian so the delay in postage time wasn't a surprise. I think they have a new site now. I found all the products I have purchased to be perfect and wear really well. I've had shoes, track pants, tops etc, mostly for my kids and I can't fault them.

Product Quality
Shipping
Return Claim MadeNo

Disappointing delivery

published

Saddened to assume Sports Direct Australia meant the shoes would be delivered direct within Australia....not wait weeks to be shipped from the UK!!
False advertising
Do returns go to UK?!

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Definitely not genuine nor high quality but prices are reflective of this, and items arrived on time and as described

published

Definitely not genuine nor high quality but prices are reflective of this, and items arrived on time and as described, I ordered women's adidas logo leggings, two youth ever last hoodies and a bag.

Product Quality
Shipping
Return Claim MadeNo
Donna A.

Donna A.Sydney, NSW

  • 2 reviews

Never turned up

published

My shoe order never turned up and no responses to my emails. Assume this is a scam. Wish I had read the reviews prior :(
I am also located in Australia

Lior O.

Lior O.Sydney, NSW

Scammers !! took my money but no products sent

published
Return Claim MadeNo

Misleading for Australian consumers

published

They have an AU site but their sizing is for the UK and they do not indicate this. I've told them their information is misleading for Australians. They also sent me an old, broken box. They keep ignoring and won't address either of these issues. [name removed] from customer service just kept insisting over and over that they sent me the size that they intended. Don't sell to Australians if you're not willing to service us at all.

Product Quality
Shipping
Joh

JohSydney, NSW

Long time customer

published

I’ve shopped with Sportsdirect for a long time. I find the prices are very reasonable and shipping time not too bad given they are UK based. Every now and again one might be slower and on one occasion I had a damaged product. As with any online store the buyer needs to be aware of sizing as all countries or brands are not the same. Otherwise I love using Sportsdirect.

Product Quality
Shipping
Return Claim MadeNo
Val

ValWestern District, VIC

  • 3 reviews
  • 1 like

Not happy with at all, shoe sizes incorrect

published

The company does not provide accurate measurements in the shoe sizes.
The boots that I purchased are way too large and I ordered according to their size chart, which is way out! Would cost me a small fortune to return and exchange them, as they don't cover postage.
Not at all happy good enough. Will never buy anything from them again.
Beware!!!

Product Quality
Shipping
Return Claim MadeNo
Sports & Recreation Shops

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LeahRio

LeahRioSydney, NSW

  • 2 reviews
  • 1 like

Terrible - please please think twice purchasing online with this company especially if you do not live in the UK.

published

Terrible. If I could give them no stars I would. Worst online purchase experience I’ve had. Bought 4 pairs of shoes from them. 3 of the pairs were the wrong size in the right sized box. Sure they’ll exchange them - id just have to pay $75-$90 to return them first even though the error was on them. It got me looking up reviews on them - should have done this before because definitely would not have bought. Seem quite fraudulent. How can one company repetitively keep making so many errors with peoples online purchases? Doesn’t make sense unless they are actually benefiting themselves from it while the customers suffer.

Product Quality
Shipping
Return Claim MadeNo
DontBuyWoolworthsInsuran

DontBuyWoolworthsInsuranPerth, WA

  • 2 reviews
  • 5 likes

Cancelled my order & short-changed my refund

published

Ordered shoes from "Sports Direct Australia". Follow up email showed the item being collected by the courier. Further email stated the order had been cancelled - by me (untrue) & order cancelled. Received only a partial refund. Scam.

Dave

DavePerth, WA

Beware - the Company re-labels their shoe boxes with different sizes

published

be aware that when purchasing shoes from SportsDirect, they relabel their boxes with the UK size. so if you buy shoes on their website thinking your buying for example a Nike Size 10, they will send you a UK size 10, which will be bigger in size. they will then tell you that you need to pay the return shipping costs back to the UK if you want to return it.

Return Claim MadeNo
Dan

DanSydney, NSW

First set of rackets never arrived, the next order arrived damaged

published

Required a PayPal dispute over undelivered items (8 weeks lost in the mail). I then received the second shipment although neither racket had any sort of shipping protection. They both arrived chipped and the box was so deformed the courier asked if I could double check the contents. Will avoid next time.

Product Quality
Return Claim MadeYes
Dee

DeeBlacktown

  • 9 reviews
  • 10 likes

Weeks to get Items

published
Product Quality
Shipping
Return Claim MadeYes
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Questions & Answers

Vince S.

Vince S.asked

Physical store

Any stores in Melbourne

1 answer
Kayne
Kayne

Not that I could find, and mine shipped from the U.K. Mainly why I won't bother posting back for the correct size, no guarantees they'll get it right, plus will cost me. Just have to wait until kids grow in to the size.

Disappointed Vic

Disappointed Vicasked

Online store

Hello I just received my order I’m happy with 3 polo shirts but one of the shirt must be miss labeled it has to be a girls 12 I can’t even get it over my head yet it says 12 but it’s not a ladies like the other 3 shirts I’ve taken a photo to show you my Invoice no 85468905.
What happens now with the exchange of the shirts to get the right size I ordered.
Can’t download the photo to show you.
Cheers Vicki

No answers
Lorraine M

Lorraine Masked

Sports Direct

i have received a jacket from the uk in black,will they exchange it for a different colour in australia?

No answers

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