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Sports Power Geelong

Sports Power Geelong

2.1 from 45 reviews · View Statistics

Reviews

2.1

45 reviews
  • Product Quality
    2.8 (28)
  • Return Claim MadeYes (5) · No (30)
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gavin b.

gavin b.South East Queensland, QLD

You snooze you lose

published

Made an order on a pair of shoes; they make you download some app that has full access to your email account just to track your order; three emails sent before response; told to wait till Aus Post make contact; 1 1/2 weeks later, an apology "The reason for the delay is that we have had to change the way our warehouse and store operate to comply with the governments social distancing requirements.". I mean there is a pandemic going on but bloody hell how hard is it to send a pair of shoes through the post.

Wont be returning. PS. the spam from them is terrible too..

Incentivised ReviewNo
Keira.J

Keira.JThe Mallee, VIC

  • 3 reviews

100% would definitely recommend!

published

Stores online site was easy to navigate, communication was perfect. Plenty of stock and range of products at great prices!
Postage was super fast!
Would definitely recommend this store to anyone!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Rach

RachPerth, WA

  • 2 reviews

Absolutely terrible service

published

I placed an order. After 3 weeks of no shipping information I sent several emails and tried to call with no response. Finally after commenting on their Facebook page I received a message to say one of my items was unavailable and I would be refunded but the other would be sent ASAP. Another 2 weeks I then received another email to say my order was cancelled. So after over 5 weeks with basically no communication I end up with a cancelled order. Will never use again. I’m all honesty they should be shut down. Heads up to anyone thinking of buying from here, DONT DO IT

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Jamie

JamieBrisbane

  • 13 reviews
  • 6 likes

Sent the wrong size!! Doesn't return emails to rectify order and long delivery.

published

Absolute trash service, well with limited service I got which was to find out where my order was first. Then sent wrong size and now hasn't responded to emails. Facebook there straight on and said they'll follow it up. Still nothing.

Do not waste your Money here. Absolute trash service and no communication.

Wish there was a negative feedback score. This place still wouldn't get it.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Mark K.

Mark K.Central West, NSW

Well you made it

published

Even though you had problems you are Honest enough to admit itGood luck with the future And I will remain a customer

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Tanya

TanyaIllawarra, NSW

  • 9 reviews
  • 5 likes
  • Verified customer

Dodgy Company

published

I ordered from their website and 4 weeks later, no delivery or update. I emailed them to follow up and they said they would escalate my order immediately. A week after that still heard nothing, emailed again and no response. I wish I had read the reviews before ordering as would never have used them. I'm now going to have to chase them for my money back through consumer affairs.

Incentivised ReviewNo
Return Claim MadeNo
Dissatisfied

DissatisfiedGreater Melbourne (Inner), VIC

They take your money and don’t supply what you have ordered

published

Do not purchase anything through sport power Geelong. They take your money then make it extremely difficult to contact them. And they do not supply the product (or anything) you have ordered.

Incentivised ReviewNo

Never again

published

Placed my order beginning of October apart from receiving an email a week later mentioning a delay on shipping due to covid 19 and its stress fair enough! However a quick email today following up on shipment I receive a refund email with no other explanations as to why my order has been cancelled! And all the wait for nothing Never shopping here again!!!!!

Incentivised ReviewNo
Cass

CassGreater Melbourne (Outer), VIC

  • 4 reviews
  • 3 likes

Zero stars. Do not buy from this company.

published

Six weeks now since i placed my order. Sent repeated emails asking when it would be shipped, with no response. Finally gave up on getting my items and put in a refund request with my bank, and a day later my items were apparently shipped, though I won’t believe that until they arrive. Throughout this period, I was sent multiple marketing emails each day. This company has zero interest in communicating with customers, and they’re very lucky they haven’t yet been shut down, given that their behaviour breaches a number of trading regulations. Spend your money elsewhere if you actually want to receive your goods.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Nicky

NickySouth East Queensland, QLD

Very happy

published

Good prices, quality gear. Small delays with dispatch, but understandable with COVID, and was kept up to date. Will definately order again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Gave me the wrong size!! And doesn't answer any return inquiries! Don't buy in this crap online shop!!!!!!!

published

Poor customer service. In fact there is no customer service at all! Been trying to contact there team but no replies at all!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Shona_Olivia

Shona_OliviaMetropolitan Adelaide, SA

  • 3 reviews
  • 1 like

The worst shopping experience I have ever had!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Nobby

NobbyGreater Melbourne (Inner), VIC

  • Verified customer

Never ever ever order through SportsPower Geeleng

published

Ordered 12 September. Multiple requests for order status - not answered. Contacted the SportsPower national office (https://www.sportspower.com.au/contact) - they deny any assistance with the stores Requested order cancelation - no action by SportsPower.

Incentivised ReviewNo
Return Claim MadeNo
Alicia

AliciaGreater Melbourne (Outer), VIC

Do not buy here

published

Ordered my son some shoes for school 3 weeks ago as we have been in covid lockdown and school is finally starting back up. Emailed twice for order status and finally after me contacting via phone only to be told not only is it not sent yet but they don't even have them in stock! .. Meanwhile, kid has gone gone to school in gumboots for a week now.
It appears to me you need some Website maintenance, more efficient order processes, also while you are there maybe some customer service that can actually follow up on requests.. the first time
Really frustrated.. unfortunately I am disappointed after trying to buy from a small local business

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Never never more !!! The most bad service I never see !!!

published

I bought several things from this store more than 15 days ago, they only sent the purchase confirmation email, there is no tracking number. He sent a lot of emails, even on Instagram, nobody answered. I'm not interested in anything they send me, I want my money back, I don't know how to make a complaint about this scam! nobody is responsible! never buy from this store, it is a scam!

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

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LST

LSTSouth East Queensland, QLD

Do not buy here

published

Placed an order almost 2 months ago
poor communication about two weeks ago got asked to wait another 2 days, but still no delivery or dispatch. I have requested a refund but no communication from them. Terrible service

Incentivised ReviewNo
Return Claim MadeNo
Shawn

ShawnGreater Melbourne (Inner), VIC

  • 2 reviews

Geelong SportsPower waiting waiting waiting

published

SportsPower Geelong take at least 7 days to dispatch your shoes don't even think of getting in contact with them because it's a minimum 72 hours before you get a reply, I will now contact PayPal and ask for a refund really really poor service don't buy from Geelong SportsPower unless you're happy to wait very long time covid or no covid

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Victoria

VictoriaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

No problems with this shop

published

A bit slowly postage but not any other problem. Good product, price, packaged and a happy buyer. Just in time, tomorrow will go as a gift to my daughter-in-law
Thank you friends from Melbourne's .!
Danylo

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Pauline V.

Pauline V.

  • 3 reviews
  • 6 likes

The absolute worst experience

published

The whole experience with was 0 stars. They do not know their stock levels, advertise things that aren't in stock, don't bother to answer emails/website queries/voice messages. They act like there is no one out there that sell exactly what they sell.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Excellent

published

We found they had Amazing products and awesome prices and kept us up
To date with packing and shipping while in the middle of covid when everything was a bit crazy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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