Worst experience. Won't refund a pair of brand new shoes because God forbid the box was damaged. Clearly their priorities are an issue. So not only are we out of pocket we are stuck with a pair of brand new shoes that don't fit!!!
Amazing bargains. Quick delivery – Excellent. Purchased a pair of Hoka shoes on Black Friday- arrived to my door on Monday. Fantastic price andedelivery
Never again – Two weeks for delivery, really, what a joke. Never again!!
NO OTHER COMPANY HAS EVER MADE ME PAY MY OWN SHIPPING EXPENSES – After receiving an order which is considerably too small, I would like to return the order. However, it seems like I have to pay for my own shipping expense, which I find ridiculous.
One price in online advert, different prices at the store's webpage – Looks like this online store uses bait and switch advertising. Cheap prices shown in sponsored online advert, but when you click on the link a much higher price is shown of store website. Eg Brooks Mens GTS 23 shoes. $194.25 in advert, $229 at the webstore.
Saucony woman's speed 3 – Very good online purchase experience! Girl at customer service phoned stores to check size in stock prior to purchase, getting back to me promptly. Posted within a day with tracking updates and arrived two days later! Great shoes that fit perfectly at a competitive price - would buy from Sportsmart online again.
Fast delivery and return – I had the wrong size delivered and they sent back the correct item immediately Thank you
ASICS lawn bowl shoes - Adelaide – Very good - delivery within week. ASICS good value for money
NEVER ARRIVED WONT FULLY REFUND – Online (Moorabbin store) Paid for expensive football boots that took weeks to arrive. Wrong item arrived. Sent back to them as they said would refund me. Waited 2weeks still no refund. They stopped replying to my emails probably hoping I would give up..so had to call them daily and as soon as I told them I was going to report to police. They… Read more
magically refunded me only purchase price. Still out of pocket for packaging. Worst customer service and experience ever had with a sports store. Wish I checked their reviews before I paid. Do not recommend Sportsmart at all.
Very Happy with Purchase – Excellent service, prompt communication and received product as described. Very happy thank you
Awesome service – Ordered shoes after hours on Monday, emailed and called around 10am Tuesday to advise I needed to change the size, shoes arrived (correct size) Wednesday. Awesome service, thank you
AVOID – Avoid this outlet!! Shoe broke after 2 weeks of wear and was also sent the wrong pair.. was Velcro instead of lace up. No response from their customer service after multiple email follow ups. Terrible customer service. Avoid!!
Received item within a few days, Excellent Service! – Easy to order online, free delivery and the best price on a pair of New Balance Running Shoes with wide fit size 12 2E.
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Extremely poor service and incredibly slow – I don't recommended using this company. It took them 72 business hours to pick and send the product. 24 days later I still don't have it and no one can tell me what is going on. Absolute joke as the website quoted 10 days all up. Avoid these guys.
Poor and misleading service – I was trying to buy bulky sports equipment from these mob, when I go to calculate shipping their website says they use TNT Express for shipping bulk items and I had to contact them by email for a shipping quote. I emailed them four-time but did not get a response, later I called their phone number to be told that they do not ship this bulky items… Read more
interstate! Hello...your website clearly says which carrier you use and contact you to get the quote! it is not fun to waste peoples valuable time.
Dodgy Products and Shocking Customer Service – I purchased a Cricket Bag for my 13 Year old son. We purchased it at the end of the season for his birthday so he used it twice that season and 6 games the next season so would have got no more than 8 games out of the bag before the stitching came loose. I rang there customer service line and was told to send an email with pictures which I did… Read more
three times before I received a response.. The bag was sent back but no communication for at least a month. I sent multiple emails getting more frustrated every time. After three months of extracting teeth I was told the bag was four days out of warranty from the transaction date. It took seven days transit to receive the bag so I didn't even have it for 12 months. The original phone call was within the 12 month warranty but they definitely didn't seem interested in any type of customer service. Arrogant and Shocking customer service. Stay Away.
Ordered 6 months ago and never received the product – I’m still waiting for this order. I placed an order on 10th October 2019 and still didn't receive it. Its been nearly 6 months. I have tried calling +61 (0) 7 33989266 and the phone is never answered. I have left voice messages too but no one ever returned my calls. I have emailed you earlier too and haven't received a reply. Have contacted them… Read more
on Facebook messenger and no response. Stay away from them, looks like they setup an online shop just to get the money and don't actually have any goods.
No Delivery, no communication – We ordered sports wear for our daughter and after 3 weeks of email and phone messages we still have nothing, no item, no tracking data, no proof they sent the item and lastly no refund. We did manage to get one reply email asking us for our address again. We will never order from the again and wouldn't recommend them to anyone else.
Took mymoney no delivery..!! – Ordered two skins online, still haven't recieved them, called them emailed them no response nothing from them. Don't buy from these guys there unreliable and they'll just take your money..!!
Took money didn’t deliver anything – I purchase two skins online. The money was deducted from my account and no product has ever been delivered. I emailed, called and they don’t respond. Don’t buy from Smartsports in Norman Park Qld!
So Simple - and Quick!!! – I was looking online for two pairs of junior basketball shoes and the Sportsmart website was clear and it was easy find something suitable to what I was looking for - and it ended up being way under budget. The order was placed in the afternoon and the shoes arrived in the morning of the next day. The shoes I bought are perfect. So simple and unbelievably quick...I’m a very happy customer!
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