100% credit rating and own my own home
Perfect payment track record
According to the boys at auto finance I’m a credit risk because I didn’t make enough money during the Victorian Lockdown
They ran me around for 5 weeks then declined to refinance a company vehicle
Payback I guess for hounding them for an answer ...Better options for finance Not St George
Unreasonable process for missed payment
Unreasonable manner in which they deal with a missed payment and then affect a credit rating. Especially cruel post-covid difficulties. I will Never again use St George for finance again.
How long do we have to wait on the phone for an operator to answer seriously no customer service at all Fix your crap
Haven't had the chance to experience anything no one picks up the phone hire more staff absolutely appealing service to have to call back on more than one occasion and told to wait 15 minutes
Poor service and absolute rip off
I recently attempted to refinance a motor vehicle lease balloon amount of 48K I had with St George Asset finance. I had the original lease with them too for 5 years with perfect payment history / no defaults.
With about 2 weeks to go before the balloon payment was due I contacted them and they agreed to keep the interest rate at the same level as original lease for the balloon, so I asked them to proceed with the loan process, from here it got really messy as they wanted everything resubmitted for the new application, all financials, bank state...
Vague “Break out fee”
This review is for St George Financing, not St George bank, who have very different fees. I knew there was a payout fee, but what I didn’t realise is that the ‘Break out’ fee is calculated on how much is still owing, rather than a set ‘payout fee’. The more owing, the higher the break out fee (over $700 for $18,500.) Daily interest is much higher than if you got a personal loan to buy a car through a bank. My advice- get a personal loan if you can (St George bank only charge $150 for early repayment fee).
Their business model seems to revolve around smoke, mirrors and misinformation during the application process. They refuse to supply account statements explaining that its “not their policy”. I imagine this because they don’t want remind you of the financial prison you’re in with their ridiculously high interest rates, fees and early termination penalties. You’ll do better ANYWHERE else, avoid at all costs.
Read your contract ,get informed properly and ask if you don’t understand something ,only hidden cost come from Dealership financier not from St.George Bank itself. There is a monthly banking fees like everywhere else ( cheaper then other banks), establishment fee and early termination fee but every single bank/financial institutions does have exactly the same rules. I had issues with receiving password but as soon as I rang customer service everything got sorted out in less then 7 minutes . Got my car , after that I received letter from St.George about my first repayment date.
I have no idea from where all those bad reviews coming from , stop scaring people with untrue experiences!
Extremely poor customer service!
Applied to St George for a car loan as our existing loan was already with them, sent through documents they told they needed, heard nothing for 5 days (this did include a weekend). Rang again at the start of the week was informed they needed more information which was provided following day, asked how long reply would said couldn't tell us that as they were extremely busy. Two days later rang again was again informed it was with the credit department couldn't tell us when it would be approved. This is 7 days after applying, finally gave up & w...ent to another loan company and reply was less than 24 hours. Sorry St George you lost a customer, terrible service, lack of call backs. Also laid 3 complaints while this was progressing about the lack of information & contact coming back to us. Disappointing service!
Screwed for life
St George bank has screwed me lifetime. I am paying 42k for a 25k car over 7 years. What a joke ? My first mistake was to get car on finance but they are supposed to explain the customers what it's like to get the finance ? My life is literally screwed until 2023. Please do not get finance from these guys at all. At all means at all. Think 100 times please
Firstly car had been written off. took 28 days for car insurance to get payout figure and settlement (because St George not replying to requests) Then being $900 in credit told told stop making payments. Then finding out when insurance was paid to finance that payment incurred a $450 early payout fee where the rest of the loan is still owing As well as “balancing” the loan and paying the $900 credit into the loan so credit was at $0? (Didn’t pay out the loan early) and now we have made an application with a Shortfall agreement company and they ...have tried to contact St George 3 times prior within two weeks to ask for a payout figure while the account is still accruing interest. We have had to arrange for the figure to be sent to us as their negligence to even run a company properly is costing me. Never ever will I even look at St George
Thank you Locklon from St.George your HELP.
Thank you Locklon from St.George your HELP and kindness and understanding was GREAT :-)I'm very happy with my outcome..God bless 10/10 for ur help today..the phone cut off when we said bye so I'm posting this.
Hidden Fee's in everything
Ok first they use the car companies for getting your business, the car company asks for a deposit, they only tell you the interest rate not the comparison rate and they prey on those that think their credit is not good enough by offering long loans with very high comparison rate, they sting you with loads of fees that make no sense, only that they make a large profit from it, $1000 for the loan itself and then $1500 if you try to exit the loan early, beware this dodgy company.
Do not deal with this finance company, there online system is a joke, the call center keeps you hanging on for 30 minutes before someone answers. Interest rates are daylight robbery! My vehicle has $58.00 owing on it currently as I always paid in an extra amount but the contract finalizes in April. They want to sting me an extra $150.00 for settlement instead of allowing me to settle the small amount owing. Terrible company with arrogant staff! Never again!
Just...DON'T. There are far better lenders and offers out there. Don't be pushed by the car yards into purchasing a vehicle financed by them. Never seen anything like it and any systems and service is almost non existent. A dinosaur of a bank that will be gone soon.
They will rip you off
We got finance for a brand new car we began paying on the week they said and we pay like $20 extra a fortnight and when we had our first service due right on Xmas we rang to see how much in advance we were only to be told we are $76 in arrears because we pay on the wrong week like seriously WTH would not recommend them
Questions & Answers
Please can I have a payout letter my number plate is 1GPN996
I have been trying to get in contact with someone on your 1300 364 157 number to find out why my secured bike loan says an amount in the arrears column when there has never been a missed payment, 3 times now rang been on hold for 35 mins plus and just gets disconnected very furious at your crappy service St George have had three car loan and a bike though you bank will be looking elsewhere now
I have finance with you for my Holden Trax car .Could I please put it on hold , I am not working at the moment.
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