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St George Car finance

St George Car finance

1.3 from 44 reviews · View Statistics

Reviews

1.3

44 reviews
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Outback Bob

Outback BobSYDNEY

  • 2 reviews

Not Happy

published
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Customer Service
Frank

Frank Greater Melbourne (Outer), VIC

Unreasonable process for missed payment

published

Unreasonable manner in which they deal with a missed payment and then affect a credit rating. Especially cruel post-covid difficulties. I will Never again use St George for finance again.

Incentivised ReviewNo
jono

jonoAU

  • 17 reviews
  • 15 likes

How long do we have to wait on the phone for an operator to answer seriously no customer service at all Fix your crap

published

Haven't had the chance to experience anything no one picks up the phone hire more staff absolutely appealing service to have to call back on more than one occasion and told to wait 15 minutes

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Disgruntled customer

Disgruntled customerGreater Melbourne (Metropolitan), VIC

Poor service and absolute rip off

published
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Vague “Break out fee”

published

This review is for St George Financing, not St George bank, who have very different fees. I knew there was a payout fee, but what I didn’t realise is that the ‘Break out’ fee is calculated on how much is still owing, rather than a set ‘payout fee’. The more owing, the higher the break out fee (over $700 for $18,500.) Daily interest is much higher than if you got a personal loan to buy a car through a bank. My advice- get a personal loan if you can (St George bank only charge $150 for early repayment fee).

Incentivised ReviewNo
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Bryson R.

Bryson R.Sydney, NSW

  • 2 reviews
  • 1 like

Pawn brokers...

published

Their business model seems to revolve around smoke, mirrors and misinformation during the application process. They refuse to supply account statements explaining that its “not their policy”. I imagine this because they don’t want remind you of the financial prison you’re in with their ridiculously high interest rates, fees and early termination penalties. You’ll do better ANYWHERE else, avoid at all costs.

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Customer Service
Layla

LaylaSydney, NSW

Excellent experience!

published

Read your contract ,get informed properly and ask if you don’t understand something ,only hidden cost come from Dealership financier not from St.George Bank itself. There is a monthly banking fees like everywhere else ( cheaper then other banks), establishment fee and early termination fee but every single bank/financial institutions does have exactly the same rules. I had issues with receiving password but as soon as I rang customer service everything got sorted out in less then 7 minutes . Got my car , after that I received letter from St.George about my first repayment date.
I have no idea from where all those bad reviews coming from , stop scaring people with untrue experiences!

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Customer Service
Lisa

LisaSouth East Queensland, QLD

Extremely poor customer service!

published
Customer Service
Application Process
Amaleen R.

Amaleen R.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Screwed for life

published

St George bank has screwed me lifetime. I am paying 42k for a 25k car over 7 years. What a joke ? My first mistake was to get car on finance but they are supposed to explain the customers what it's like to get the finance ? My life is literally screwed until 2023. Please do not get finance from these guys at all. At all means at all. Think 100 times please

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Matt

MattSouth East Queensland, QLD

Worst finance

published
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Chantiss Tarquin K.

Chantiss Tarquin K.South East Queensland, QLD

  • 2 reviews
  • 1 like

Thank you Locklon from St.George your HELP.

published

Thank you Locklon from St.George your HELP and kindness and understanding was GREAT :-)I'm very happy with my outcome..God bless 10/10 for ur help today..the phone cut off when we said bye so I'm posting this.

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Customer Service
Damian

DamianSouth East Queensland, QLD

  • 7 reviews
  • 17 likes
  • Verified

Hidden Fee's in everything

published

Ok first they use the car companies for getting your business, the car company asks for a deposit, they only tell you the interest rate not the comparison rate and they prey on those that think their credit is not good enough by offering long loans with very high comparison rate, they sting you with loads of fees that make no sense, only that they make a large profit from it, $1000 for the loan itself and then $1500 if you try to exit the loan early, beware this dodgy company.

Application Process
Timeliness
Terry J.

Terry J.South East Queensland, QLD

Unprofessional institution

published

Do not deal with this finance company, there online system is a joke, the call center keeps you hanging on for 30 minutes before someone answers. Interest rates are daylight robbery! My vehicle has $58.00 owing on it currently as I always paid in an extra amount but the contract finalizes in April. They want to sting me an extra $150.00 for settlement instead of allowing me to settle the small amount owing. Terrible company with arrogant staff! Never again!

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Customer Service
Brett

BrettMetropolitan Adelaide, SA

  • 3 reviews

Just...DON'T!

published

Just...DON'T. There are far better lenders and offers out there. Don't be pushed by the car yards into purchasing a vehicle financed by them. Never seen anything like it and any systems and service is almost non existent. A dinosaur of a bank that will be gone soon.

Transparency
Customer Service

They will rip you off

published

We got finance for a brand new car we began paying on the week they said and we pay like $20 extra a fortnight and when we had our first service due right on Xmas we rang to see how much in advance we were only to be told we are $76 in arrears because we pay on the wrong week like seriously WTH would not recommend them

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Questions & Answers

Anabela S.

Anabela S.asked

Please can I have a payout letter my number plate is 1GPN996

No answers
Troy

Troyasked

I have been trying to get in contact with someone on your 1300 364 157 number to find out why my secured bike loan says an amount in the arrears column when there has never been a missed payment, 3 times now rang been on hold for 35 mins plus and just gets disconnected very furious at your crappy service St George have had three car loan and a bike though you bank will be looking elsewhere now

No answers
Kellie.H

Kellie.Hasked

I have finance with you for my Holden Trax car .Could I please put it on hold , I am not working at the moment.

No answers
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