StarCity Removals

Cancelled our move one business day before moving day We were extremely disappointed and stressed when this company cancelled our move just one business day before it was due to happen. They notified us by text at 5:10pm, which meant we had no realistic opportunity to contact and organise another removalist that day. We had already planned… Read more

everything around this moving date and had given notice based on it, so being told to simply rebook for a week later was not a workable solution. When I expressed how stressful and disappointing this was, the response felt very dismissive. The only options offered were to move the booking to the following week or receive a refund, as per their terms and conditions. I also asked whether they could at least pick up and store our belongings until they were able to complete the move, but after waiting all day, I received no response. This experience left us stranded at the last minute and created a huge amount of stress. In my opinion, the customer service was extremely poor, and I would not recommend this company.

I'm usually not one to write reviews, but my experience has left me feeling misled. We are relocating from Sydney to Brisbane and received quotes from several removalists. We provided all companies with photos of our items, Starcity went the extra mile with a video conference on WhatsApp as well as the photos. Initially, Starcity's quote was… Read more

higher than the others, but after several discussions with their salesperson, Verity, they reduced their price to match the competitors. However, I failed to notice that their competitors were quoting for 50m³, while Starcity dropped their estimate to 41m³. When it came time to pack, the volume totaled 50m³, which is 20% more than their estimate and exactly aligned with the competitors' quotes.

We didn't add any extra items beyond what was shown in the photos. This experience has led me to believe that Starcity's practices are misleading. I would advise caution when considering their services.

my husband and I have used this company 3 times before , we booked them to move us again from Melbourne to Gladstone and paid a deposit of $1195.00 unfortunately my husband last week was diagnosed with stage 4 pancreatic & liver cancer which is… Read more

terminal, so we had to cancel our move as it was important for us to be close to Olivia Newton John Cancer Hospital , I sent an email and explained the very sad news and asked if they would be kind enough to refund us the above amount. the reply was Unfortunately, as per our refund policy that you accepted on booking, deposits paid are not refundable but can be used against another move booked with us within 6 months of the cancellation date, provided the cancellation request is made more than 10 business days prior to the pickup date (this excludes car relocations).to say we were disappointed would be an understatement we did not cancel the move because we did not want to move it was under extenuating circumstances, goodness me even if they had offered to refund $800 of it they would still be making $395.00 for nothing , shame on this company who has no compassion or heart absolutely disgraceful I will never recommend this company and would never use them again. jacquie

I moved interstate by myself, moving out of home for the first time. The removelists from Star city were careful, safe, speedy and efficient. My apartment was on the second floor and required the move of large furniture up a narrow flight of stairs. The removelists moved some large items, including a couch and queen base in a safe and secure manner. Would definitely hire again!!

We used Starcity for our interstate move. Our movers did an incredible job from start to finish and were super lovely. They were also the most affordable option we found with no hidden costs. I’d highly recommend Starcity.

We were moving about half a unit 15m3 as we prepare for its sale. We did get bumped by 2 days but they certainly made up for that. Jason and Daniel were terrific picking up in Bayswater Vic at 8am and delivering in Moama NSW and arrived at just after 1pm. But what I haven't mentioned is that in Moama it was 43 degrees. These boys worked harder than I could believe and would recommend them to anyone. Thanks for your hard work boys. Show details ·  2

Avoid avoid avoid This company is run by Mohammed and Sarah, both scammers. Took the job for 10 standard cartons and charged around 2k fro. Melbourne to sydney. On delivery 6 cartons missing with sensitive items and documents. The trick with this company is they dont answer your emails and NSW fairtrading is nothing for them. Guys best way to get… Read more

this guy is straight a claim on him to federal court which im doing and bankrupt this clown and put lien on his assets to recover your costs. His needs to be taught a lesson coz he gets away with these things for a while now.

This is a terrible service. DO NOT USE. They will: 1. Not pick up or deliver on time. 2. Charge you more than you are quoted. 3. Damage your stuff without caring at all. IF you have to use them. PLEASE TAKE detailed photos of your furniture to show them that you did not break or damage your own things! DO NOT RECOMMEND! NEVER USE THESE COWBOYS - THEY ARE A DISGRACE

Terrible experience – We got a quote from StarCity removals with a date for our interstate move. We paid the deposit 2 months in advance, and we paid the rest of the amount 10 days before the date of our move. With 6 days to go to our moving date, we received an email from them to let us know that they are no longer able to pick our things up on the agreed date. They… Read more

can now only do it 2 days later - AND they are all of a sudden charging us $1500 more for the same move (a 30% increase from our original - already fully paid for - quote). We were really upset as we had already booked and paid for a bond clean and carpet clean according to our original moving date. Our end of lease date was already confirmed, accommodation for our trip has alreayd been booked. StarCity just shrugged it off and said there is nothing they can do about it. Don’t use this company, they are not trustworthy and will only add to your stress.

James & Daniel delivered our packaging from Cooma to Hervey Bay & provided excellent service. We were notified about the expected time of delivery & both chaps were very obliging & helped with unloading.

Thanks so much – James and Shar were fantastic. It was ably a small local move but they arrived early, unpacked quickly and got everything in place really well. So lovely to deal with too. Thanks so much!

They will try to scam you for more $$ – This company sent through a fixed quote. I booked and paid in full for a locked in date. They then changed to the date putting my schedule and plan out. I was told 1-2 days after pick up for delivery that was changed to 5 days after pick up. They changed to time as well. Their driver told lies and tried to get a cash payment from me saying I had… Read more

gone over my quoted price and if I didn’t pay they would not be taking all my belongings. I had no choice as I was moving interstate. I received an invoice for an extra $1300 when pushed they did drop it to $933. I said I would pay cash on delivery as I didn’t want my belongings being held hostage for more money. This company will scam you. I am now referring this to Fair Trade NSW. Do your homework but I don’t believe any of their positive reviews, my guess would be family/friends or paid positive reviews.

Easy move – StarCity Removals were the best quote I received and there communication was excellent. Moved from Adelaide to Wollongong with no dramas. Cyrus and his off sider were courteous and efficient.

Worst removal company on the planet – This company ruined my TV cabinet and my wall cabinet .total value $2790.00. They would not replace them or get them fixed. You can only contact there insurance company by email, every return email took 2 weeks. The worste company i have ever dealt with .If you use this company you are crazy .Also the quote was around $2000 lesss than what i paid for. They gave me $700 for both cabinets

Benny and Jo – They were great. Quick and professional. Wouldn’t recommend them enough.

Boo star city! – Was told 2 hours after the arrival confirmation for the next day that they would be a day late, annoying as I was travelling interstate, had kids starting new care, and a cat to pick up from kennels. Tv damaged, they arrived at 9pm and unpacked around my sleeping children. Contacted about the tv but no response. Already had my money. And charged… Read more

me twice but that was fine got it back. Dirty finger prints grease and dust all over the upholstered bed so I have to get that cleaned Bit disappointing, as they said it would be wrapped on the quote, mattress also wasn’t wrapped. Boo you star city

2 years on still happy to see my review helping people

I feel sick – Warning Stop do not use star city they have no care factor for your belongings, I will cut a long story short,FACT dented scratched fridge, smashed tv screen, all pictures smashed, all furniture $$$ damage

Excellent move – They turned up on time for pickup and set down. Very helpful. 2 bed flat in Brisbane to house in country SA. Pick up and drop off efficient and no fuss. No damage to furniture.

Would not recommend – They were the most expensive quote I got, but I went with them because the communication was good and I felt I could trust them. I was overseas for my move and they didn’t contact the people who stood in proxy to tell them what time the truck would be there ( even though this was told to me over email AND phone). The movers called 30 minutes… Read more

before arriving to ask what stuff I had - even though I had sent a detailed inventory. When I arrived to the house that my stuff had been moved in to, my clearly labelled boxes were everywhere …. Kitchen in the bedroom, bathroom in the kitchen. Mostly closest to the front door. They got the stuff to my house, but I did the rest. Would not recommend.

Great move – I had two gentlemen James and Shannon they were fantastic nothing was a problem and they treated our belongings with tender loving care I highly recommend them for job thanks guys it was pleasure dealing with you

Fantastic service – Fantastic service! Shylas and Shannon, were the two of the most nicest, obliging and polite guys. They both acted with so much professionalism. Star City you should feel proud for these guys to represent your company!

AVOID AT ALL COSTS – Don't be fooled by the google reviews. Initially, the sales staff were fantastic. However the day of the move is when it all turned pear shaped. I was moving from an apartment in Melbourne to a home in Adelaide. As well as a moving my business also. I requested the morning as I was planning to travel to Adelaide once everything was collected. I… Read more

was advised the day before that they would be arriving between 9am-12pm. At 10:30am I called to confirm an ETA, to which I was told there were truck problems and they now wouldn't be coming until 2-4pm now. I then called again closer to 2pm to confirm the times were still accurate, and someone else confirmed there weren't truck problems, but they had swapped the jobs around and mine was now the second for the day.

They ended up arriving at 3:30pm and needed to be done at my apartment by 5pm due to body corporate rules. I was then receiving abuse from the truck driver stating that he wont be able to complete the job in this time frame, and he kept asking me if I even wanted him to begin. To which I said yes, as it needed to happen on this day. When they entered my apartment, the truck driver was angry and stated "you have so much s*%t here, there is at least 15m3". Also note I had booked and paid for 37m3.

I had to help them move almost EVERYTHING from my apartment as they kept making it known how much 'stuff' I had and that they had time pressures.

Fast forward to the delivery which was all to my home in Adelaide. As soon as the driver arrived I was copping abuse as his truck was too high and was going to hit trees, which then started off this day on a bad note.

I am the first to admit that it was a tough job, moving is hard and this is why I paid a LOT for this move. I thought I was using a reputable company that had the tools for the job, but clearly I was wrong.

I feel like I paid over $5,000 to cop abuse and to do half of the move myself. I have never been made to feel so awful in my entire life. I hate to think what would have happened if it were an elderly person requiring this move.

I would never use this company again.

Impressive – I am so impressed with StarCity Removals. From the beginning Michaela put my mind at ease with the move from Sydney to Gold Coast. There was an issue with getting to site, however, Nicole and the boys in the truck were excellent with communicating with me. On delivery they were so efficient and helpful (did not get their names unfortunately). I would definitely use again and highly recommend StarCity Removals.

don't trust them with a credit card – The content below was our dispute email with starcity who decided they could charge our credit card an additional $1375 in fees for 6 m3 of space and 'nonsense' extra labor charges... we never even consented to consuming an additional 6m3 of space on the truck.. Our major screw up was giving this company our credit card. We received a quote for… Read more

25 m3, we declined as we knew we didn't require more than 20 m3. We were using starcity to transport essentials we were uncomfortable moving ourselves i.e. fridge, dryer, tv, washing machine, bed.. anything else that fit in the truck was a nice to have but not required. It makes no sense for us to decline a 25 m3 quote then turn around and knowingly pay for an additional 6 m3 of space.

We made it abundantly clear multiple times that the majority of our boxes were non-essential and will be binned or donated should they not fit within our 20m3, each time we got confirmation; 'yes it will all fit'. With space considerations in mind we even went to the extent of dividing our garage into essential and non essential, everything on the non-essential side of our garage ended up loaded into the truck. During the process we received one update, this was when the truck was at 18 m3 at this point they informed us the buffet table wouldnt fit, which we were fine with and they unloaded it into the garage.. yet somehow proceeded to load an additional 8 cubic metres into the truck???

We never received an update when the truck had exceeded our 20 m3 quota and were only made aware once the truck was fully loaded and had left.

To build on this, from the time of arrival we pointed out the essential items, clarified that an extremely large box full of chairs (probably worth $20) is not essential or required unless it will fit, this box was loaded onto the truck... This box was probably the same size as the buffet table they unloaded.

In relation to the additional labor hours charged;

1. We were told that the removalist were coming on Sunday. This was fine with us as we were both capable and ready to help load the truck. We were then contacted Sunday night stating they couldn't make it and we double checked that they could come at 8 am tomorrow morning. They arrived Monday 9 am, meaning an hour of work was lost. 2. The removalists spent excessive amounts of time forcefully breaking / pulling a screw out of our couch (which was also clarified was non essential) because they believe it would not have survived the move. This doesn't even include the excess m3 charges that this $300 couch would have consumed. 3. The removalists consumed time loading a bunch of non essential items onto the truck. 4. They loaded then unloaded a buffet table. I dont quite understand why the drew the line at the buffet table? it should have been drawn at our 20 m3 limit. 5. The quote includes 4.5 hours. At best they were here from 9 am to 1 pm. This is 4 hours, why are we being charged an additional 3.5 hours in labor?

In summary, these guys are predatory and charge your credit card without consent.

Not the best experience – We moved a 3 bedroom house but firstly did not turn up on the day we booked. We booked 6 weeks in advance only to get a txt after I rang 3 times of the day of the move to say that they could not do it and the best they could do was the next day. I even rang up a few days before to confirm and all was good I was told. Of course I had to pay the… Read more

full amount upfront. Damaged a wall in the place we were leaving and also the place we were moving to. Communication was pretty tardy and only started once I rang. 2 of the 4 removalists were pretty good but the other 2 had a care factor of zero. I would not recommend using this company. The 2 stars are for the $200 reduction in fees but then hit me up with a $450 additional charge for increased volume and extra time even though it was a fixed price. Not a happy customer.

DO NOT USE THEM – I moved from Sydney to the Gold Coast 2 months ago. At first they seemed professional BUT, they lost/stole my stuff, brand new Dyson vacuum cleaner and my new steam iron, broke furniture, dented my fridge,ruined my printer, chipped tables, beds were not set up as promised, legs broken on table, walls chipped in the new place and dented badly, TV… Read more

trashed- is now completely blurry. They also didn't arrive when they said they would and I had 2 children without beds and no accommodation for the night. They offered me $300 what a joke and they don't return email or follow up. Absolutely disgusting and I have told them I will go to the police and A Current Affair by 4 pm today. Other bad reviews as well- wish I looked before I engaged them

STAY AWAY! Damaged and Missing Items – I moved from Sydney to the Gold Coast in June 2021 + paid a substantial premium for a private truck. StarCity Removals took forever (all day!) loading my relatively small 3BR home (many boxes all numbered) - but not a lot of furniture as I got rid of many items prior to moving. When they arrived at my new home in the Gold Coast (after travel time)… Read more

- I found that many items were damaged or missing. No counting of boxes was done by Star City at either end + many boxes were left upside down (destroying fragile items). Less than 5 min after they left my new home, I discovered that they had not put my dining table together - it was still wrapped in a moving blanket. I phoned the driver and they refused to return to assist. The top of my table is very heavy and made of glass. Even w/2 friends it was a huge struggle to set it up. All of my dining room chairs were ruined. Looked like they had just tossed them into the moving truck - apparently not at all wrapped. Every single leather chair had to be re-upholstered. Total number of items damaged/missing was a nightmare. The replacement / repair value of damaged or missing items was over $10,000. Star City kept delaying, then offered me all of $400 as compensation! Luckily I took out a separate moving transit policy, but the amount of work required to get quotes for repairs - or find the value of replacements for things was unreal. DON'T USE STAR CITY!!

From start to finish the service was great – It was an easy process. Sylas, was friendly and professional and was flexible with my requests. All my stuff made it safely to its destination. I would use starcity removals again.

How Awesome are Star Removals – I have used a few removalist companies over my life. This time I had StarCity Removals to move my worldly possessions. I dealt with Verity for the inventory and organising the timetable for loading and unloading and I spoke with Nicole for final payment and a few laughs. Both ladies are Beautiful people. Nothing was a problem for them. How awesome… Read more

a feeling that was. Troy and James loaded my possessions in failing light and drizzle with the utmost care. Everything was covered and wrapped in thick blankets. I required a tranship from the bigger truck to a smaller one for delivery. Troy and Shannon did the unload at my Apartment Building. “Not one thing was scratched, dented, handled roughly or broken”. Thankyou Lads, You guys are legends!!! Anybody reading this review if you want a hassle free move, call StarCity Removals they are Friendly, Professional and definitely value for money. Thankyou “Team StarCity” Take Care Be Safe!!! Cheers Neil H

Great experience and great value – Not sure these guys deserve some of the bad reviews. I think there a component of people being generally unprepared and under estimating how many household items they have. Treat the Star City removals team as you would expect to be treated and you may see some great results. We moved a two bedroom apartments furniture Interstate from Newcastle… Read more

NSW to Gold Coast Queensland. Micheala was very good from a first point of communication and booking point of view. She was very clear and kept me well informed of the process and what to expect. Chris and Tony, the removal team are very friendly and helpful. They wrapped and took care of all our belongings carefully. Chris also helped with the unplugging of the washing machine. Chris also checked in with us later in the evening to make sure we arrived home to QLD safely. My only slight concern was the size of the truck which was much larger than expected (requiring 5 car spaces) at short notice. We did however get lucky with parking at both collection and delivery points. Thank you and will definitely use again!