AI run disputed transaction dept offshore is incompetent. Stay away from St George Amplitude Visa. After a disputed transaction I reported that could have been quickly acted on by a half competent human I reported received daily computer generated… Read more
emails asking for precisely the info I had already sent them multiple times. When I spoke to the offshore disputed transactions team 3 times they wasted hours of my time before sudden disconnections so I had to start again. Then I received an email saying that I reported my card as stolen! This company is as bad as it gets- AVOID ST GEORGE BANK, IN PARTICULAR THEIR CREDIT CARDS, AT ALL COSTS!
Follow-up · I received a follow up call from another offshore agent who again was completely untrained and unable to do anything or understand anything. Another hour wasted. I’m dumping St George visa and will never use St George for any type of banking/finance
Complementary insurance is a con – Have paid the higher premium on this card for multiple years for the added benefit of travel insurance, and have booked trips on the card accordingly. My one and only insurance claim was recently rejected with the smug explanation that my cancelled flight wasn’t ‘interstate’, neglecting the fact that I the cancelled flight was a connecting flight… Read more
from an immediately preceding INTERSTATE flight. Both flights were on the same reservation, with the same airline, with bags checked through to the final destination - ie very much an ‘interstate flight’. There is no direct flight from my state; regardless, it is commonplace for a flight between locations to involve a layover. This is just another insincere insurance company using any excuse they can to avoid paying out. The claims letter detailing the outcome read as though a 10 year old wrote it, disjointed and unprofessional. Of course I disputed the claim, wasting both my and their time. This resulted in them agreeing to pay a partial benefit (without explanation as to why, not any sort of apology for their initial error), and upon further questioning suddenly they agreed to pay the full claim (again, without acknowledgement or apology) This experience has cause me to regret paying the premium on this card for 5 years and subsequently close my account. The ‘complementary’ insurance is highly unsatisfactory and frankly a rip off. They are relying on people’s ignorance, or lack of time and persistence to dispute (deliberately?) incorrect and erroneous decisions on their part.
I have cancelled my St George card and account, and will steer clear of both St George and Alliance at all costs in the future.
$300 for trip cancellation – I booked business class trip. As I am not able to make it, I was charged $300 cancelation fee. What is it have they done to charge me $300. On top I had to pay airline company cancellation fee if $600. If I was to book flight directly through air amirates, I wouldn’t have this issue. $300. I feel like I was robed. Customer service not of the greatest also. No emphasis to the customer. I feel like I was talking to robots. Show details
Gift card expiry - BEWARE!! – Universal gift cards have a limited time frame to activate and use. Money is forfeited to the company with no option to redeem. Show details
endless waiting – Applied for one and went to the bank to verify the ID. The bank manager also called the credit card department, everything seems fine. After three weeks passed, still have not received the card, just the message asked me to go to the near branch again. Decided to withdraw and apply for a credit card elsewhere.
unreliable – Don't expect sign on bonus points to be applied in a hurry, after two and a half years i have only received half of the points. after contacting St George i was told it can take up to three years .
Totally waste of time – Got emails and SMS that I was approved at the end of June, but never receive the card. Called customer centre a couple of times, and they just said I was approved and will receive it within 7 days. I even went to their branch 3 weeks ago, they examined my ID and said everything done. Today I called again to customer centre, they transferred me… Read more
through 3 staffs, the first 2 said I was approved plz wait, finally the last staff said my application was closed, for no reason! How can I trust this bank?
Poor Customer Service – I recently applied for the latest St George Amplify credit card. Two weeks later and I'm still not approved despite plenty of assets and a very good credit rating. I call to check progress, then informed we need a particular loan statement. I then upload and don't hear anything. I call back again to check progress, then informed we need a… Read more
separate loan statement. This has continued 4 times so far and if I wasnt the one calling to check progress it wouldn't not be progressing at all.
Worst credit card application/customer service I have dealt with to date. Today I called again. Line cut out. No phone call back or nothing.
I have not been declined by St George, it just their complete lack of customer service and the time it takes to approve something. I have no doubt it will be approved but HOW LONG SERIOUSLY.
Great way of keep track of expenses – I have this credit card when I have home loan with St George 7 years ago so I don't need to pay any fees for it. I use it for everyday expenses and I have an additional card for my son as well. I pay off the balance every month so I don't need to pay any interest. The points I get from it I can redeem them with a $50 Westfield Gift card ( normally takes me about 10 months to get one). Show details
Great bonus points – I recently signed up for this card due to the offer of bonus points (after hitting a spend limit and time limit.) The points were available to the day and the promised bonuses (lounge passes) processing was explained and completed as instructed - making it super helpful and easy process. I find the website a little clunky but their customer… Read more
services is fantastic and they provide the products/bonuses they promised. Pretty reasonable yearly rate considering the bonus points. I do my homework on what cards are offering at certain times to find the best deal to suit my Frequent Flyer program and this suited me well.
As with any credit card always be aware of high fees but I make sure that I pay down as soon as possible and this is no problem. I find them a really good company to work with and can't fault them.
Redeeming points cannot be faulted! – I have redeemed points on 2 occasions for valuable products over the past year. First was for overseas flights, which was easy to book and good choices of carriers, much like any other booking platform. The second and latest was for high quality headphones, which arrived in 2 working days, as ordered. Show details
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