No complaints here
No complaints from me. I cant fault it. Been using it now for over a year and extremely satisfied with it. I was originally put off by other reviews but believe if you look after it, it will look after you .
Purchased in May 2020 for $1,199.00.
Running sweet & strong for 11 yrs straight
Bought my MS311 new in 2010 fitted with 20" bar and very reliable machine.
Does lots of work every year for me. eg I buy bar oil in 20L drums.
Replacing chains, bars and sprockets is very easy. Nice design.
Never have to tune it. Very happy.
Only service issue has been new muffler last year.
Purchased in January 2010.
Excellent so far
Bought second hand to replace a 034, not because the 034 gave up, because the anti vibe is better for my hands. Starts within 4 pulls every time from cold and one pull when warm,cuts on par if not a little better than the 034, same bar and chain. Love the anti vibe over the old rubber type. A little heavy for what it is but i don't log with it. A bit more work to get to the filter for cleaning and i love the new fuel and oil caps.
Purchased in July 2020.
Starts like any STIHL when cold , Two or three pulls with choke and then another couple without choke . The 311 is light enough to work up high on small cleaning jobs before you bring in a big saw for the heavy cutting and love that the bar swaps straight over onto my 660 magnum if needed .
Good little saw that Works for me .
Purchased in April 2021 for $1,299.00.
The Stihl MS 311 hardly ever starts when needed, it can take up to 20 minutes to get it running, if at all.
Nobody ever figured out how to fix this, in short: A Very Expensive LEMON !
Purchased in May 2014 at Stihl Dealer for $1,200.00.
Easy to start, usually kicks over third pull. Great weight with plenty of power to cut through Australian Iron bark, which I cut on regular basis for firewood. Really can't believe reviews on here... look after your gear and it will stay in good Nick for years to come.
Purchased in May 2016 for $1,200.00.
Terribly Disappointed - Clint Tollinger
Totally agree with Daniel. I have owned a succession of Stihl 034s over decades, and they have given me enormous service. The last one refused to start, in the end, and I figured I'd buy a new first time every time starter. The 311 has given me trouble from the outset - NEVER starts first time, cowling screws fall out. Have to not only clean sparkplug and airfilter (much harder with the cylindrical, ribbed filter, as against the simple rectangular gauze filter of yore), but also spray 363 into the spark chamber, leave it sitting in the sun to warm up, then maybe, it'll decide to go. I too am 70+yo. Honestly, I am terribly disappointed and disheartened. Is this thing made in China? Husky next. Soon.
Purchased in February 2019 at Stihl Dealer.
I have now owned the MS 311 with a 32" bar for the past 3 years. This saw spends more time on my repair bench than it does cutting wood. I am 70 years old and have owned Husqvarna, Echo, Jonsered saws over the years. For decades I have cut anywhere from 5 to 10 cords a year from standing timber to "in the shed". I cut alder and doug fir anywhere from 8"-10" up to 35"-40" so you can gather I am not a rookie or inexperienced saw operator. This saw (following ALL Stihl starting procedures) is the absolute hardest starting saw I have ever owned. ...This saw is cleaned after every use and well maintained and sharpened and ALWAYS has fresh 92 octane fuel with Stihl synthetic 2 cycle oil at a 50:1 ratio. When it does run it has no problems with the larger wood, but the main point here is "WHEN" it runs. Give me back my Jonsered. I just plain wore it out after 18 years of hard use and .... it started EVERY time. Don't waste your money on a 311!
Purchased in May 2017.
Good performer, a bit lightweight
The saw took a bit of getting used to, after 27 years of faultless running of an equivalent 034. Clearly I'm not a pro, and my usage pattern is 1.5 to 3 tanks per trip out, cutting a ton+ of West Australian jarrah, a renowned hardwood, for my wood heater. I couldn't start it hot after the first tankful first trip out with a brand new saw, and I cursed the damned thing. We had to come home 45km with half a load of wood. Diagnosis was that it was flooded, even though I believe I followed correct hot-start procedure (remembering, I'm not a beg...inner). Since then I have had no problems starting, but I NEVER use the decompression valve, especially when starting hot - I just put up with the hard jerky high-compression pulls, knowing I'm getting a fat spark in a rich mix for optimum ignition, and less chance of flooding. The saw does slow down during heavy cutting through a dense, thick log, and you have to nurse it - jarrah's not pine, and density varies from some fairly easy going, to some hard. A Stihl 381 cuts the same dense log as though there's no tomorrow. One thing that peeved me with this saw was only recently, and that was after owning it and using it for 7 years. We'd gone out to a designated public cutting area and got a good load trouble-free one day, the large long log we finished our load off with had fallen across a side-track that we could drive right up to, and there was no barrowing or carting required - as good as it gets! So we decided to go out early next day to get another load out of the same log, before anyone else got to it - you fellow firewood cutters would know what I mean, there's only the quick and the dead, and there's no honour among thieves. This is the first time I'd done a double whammy with the 311, ie cut 2 consecutive days. I sharpened the chain, and cleaned the air filter with warm soapy water after day 1, and got it ready for next day. When we returned next day, I started the saw up no problem, but it had no guts. Right off I suspected the air filter was still wet and not allowing full air flow, so I took it off and it ran full power. I wasn't prepared to cut wood without the air filter, so that's when I swung over to my mate's 381 and we got a full load with it, no problem. What irks me is this cleaning of air filters with warm soapy water. The cleaning of my old 034 was with fuel mix, which, in the main, is petrol, and rapid drying. Back in my younger days I did many double-whammy trips out, sometimes twice in the one day, always cleaning the filter after the first trip, and always without problem the next trip. After the air filter problem I re-read my 311 user manual, and it said to blow the filter out with compressed air after the warm water wash, and I should have known better. But, not everyone has access to an air compressor, and when I searched, I found out that you can use a proprietary quicker drying Stihl solvent in lieu of water, but of course, you have to pay for it. My question: why should one pay for something that you shouldn't have to?? Why has Stihl gone from a fool-proof fuel mix cleaning process to water?? On the air filter, the fitment leaves a lot to be desired compared to my much older 034. The 034 filter was removed and replaced by simple screwing. The 311 filter is fairly easily removed, but must be carefully slotted into receptacles in a very 'busy' part of the body when replacing, and in practice, this can take several attempts, always taking care not to break off any of the delicate lugs. Only when correctly seated can you snap the filter into operating position. This is a step backwards, and I would rate the whole air filter system 1 star - it works, but with more difficulty than is reasonable. All in all, apart from some dumb designs from Stihl that lead to operating and maintenance problems that simply should not exist, and apart from a longer more painful learning process with the newer 311, I have had no undue wear and tear or mechanical issue with either of my Stihls, and I've been using them for 35 years. I sometimes wonder, when I read these sorry user reviews, how much is due to operator mis-use rather than manufacturing deficiencies.
Purchased in October 2013 at Stihl Dealer for $1,100.00.
Based on the rugged reliability of my Stihl 180 chainsaw and the Stihl whipper-snipper I too bought this larger chainsaw. It hardly runs for than 10 minutes, stalls and is hard/impossible to start. The Stihl dealers give me the run around and you can see that they know its crap. Mates with smaller $300.00 Bunning's saws cuts 10 x as much without fail. Never again.
Purchased in August 2018 at Stihl Dealer for $1,200.00.
MS 311 Farm Toss
Just like Colin's review, bought my MS 311 late October 2017. It only had light use and in December 2018 the exhaust just severed off. Took the saw back and explained to the Tech Dept that I believed the saw was overheating. They simply replaced the exhaust and did no further testing or even examined it. Early April 2019, I started having issues starting the saw and then it would cut out when iddling. Was told Piston Head and Cylinder were burnt out, down to a poor mix (crap). Paid for the repair, despite being under warranty and the saw overhe...ated after the first time I used it for only 45 mins. After the saw was inspected again it was confirmed that the new Piston Head and Cylinder had burnt out. After a big battle, I finally got a refund on the saw. I have used chains for over 20 years and have to say I have never experienced anything like this, particularly with Stihl, which usually are so reliable. If I had seen this forum before I purchased, I never would have touched the 311.
Purchased in October 2017 for $900.00.
I bought in early 2017 ran for 3_4 months with only light work started overheating took back to Mansfield sthil dealer not covered under warranty as suspected fuel mix [what crap] had saw cylinder and piston replaced at my cost $800 fix. Used for 2maybe 3 loads of wood then seized
Took back to dealer same thing suspected wrong fuel mix no warranty.. Never ever buy a sthil product again lost me...
Purchased in April 2017 for $1,800.00.
$1200 of rubbish
Very hard to start now won't start only used twice can't believe it payed $1200 for this crap will never recommend or buy stihl products again I've also got an old stihl 510 about 40 years old never had a problem prefer to use that stihl don't make them like they use to may as well get the Chinese to make them
Purchased in March 2018 for $1,200.00.
DONT BUY THIS
Did the job for the first few hours then started overheating. took back to dealer and was told the recommended 25:1 was not good for this model had to run it as rich as possible. Fell apart seals disintegrated while cutting dust entered and then ceased after 30 hours, was a very expensive lesson in what not to buy.
Great saw when going but doesn't go often enough. Dealer and spare parts support is absolutely disgraceful. Once they sell you the saw and you return with a problem they don't want to know you. Parts are never available, repair times cant be quoted, they don't know because they don't know if they can get parts or not. Will never buy another Stihl Chainsaw again and probably will never buy a Stihl product ever.
Questions & Answers
we just bought the ms311 and they started it at the store but when we brought it home it won't start. Any help?
Take it back and try to get your cash back. It is a really poorly built chain for Stihl standards and has been plauged with issues including catastrophic engine failure (cylinder and cylinder head burning out). Stihl have attempted to cover this up by encouraging their dealerships to say a poor mix was used. If you can get your money back or change for a different model, I would do so.
I have what year were they first bought out
2009 I believe, it has been plagued with issues. Really poor build just read thread.
can you go from 20 inch to 24 inch bar?
Get an answer from our members
|Use||Pruning and Small tree felling, trimming, and cross-cutting|
|Bar Length||50 cm|
|Features||Anti-Vibration System, Automatic Chain Oiling / Lubrication and Quick / Easy Start|
|Power (kW)||3.1 kW|
|Power (HP)||4.2 HP|
|Engine Displacement||59 cc|
|Fuel Tank Capacity||600 mL|
|Release date||Mar 2010|
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