Stockland

I purchased land at Amberton Beach where I had the worst customer experience. I had been attempting to purchase 2 lots and I was told my participation was "frozen" because of an online enquiry I made months before and received no answer to. I could then only talk to my sales rep to sort the matter out, who happened to be on sick leave for an… Read more

indeterminate amount of time. I was refused a hold on the land until that one sales rep was able to come back to work. In the meantime the other female sales rep was Incredibly rude, never answered her phone, would text back and say she will call back and never did.

For example, one day I called a second time just before the end of the day where she answered and said she had been in meetings all day- so why say you will call back?. She then promised to call back first thing the next day and didn't. I texted her over 3 hours after office opening time to remind her to call me back and she texted asking if it's urgent, saying she has other customers to attend to. After finally getting on the phone to her I expressed my frustration and was told that there was a formal note on my file to say I'm an "agitated" customer. She did not help me at all and treated me like I was a waste of her time. Overall I was extremely disappointed in my experience and was shocked to even find out such a bad experience could happen with such a large company.

Extremely disappointed – I purchased a townhouse, [Name Removed], from Stockland Orion Braybrook. Wouldn't recommend. Home quality and workmanships are extremely poor. I have a big list of defects and only 2 items were completed after a year. Took ages to fix stuff with lots of false promises and ridiculous excuses. Extremely disappointed with Stockland and Creation Homes. Show details

Discriminatory services – We purchased a lot in Mt. Atkinson from Stockland. It was an incredibly stressful experience dealing with Stockland. Starting a month before the land settlement, we were bombarded with frequent calls and emails, repeatedly asking about our loan application and pressuring us in the name of communication. We got a strong impression as if stockland… Read more

wanted us to let go of our land in favor of new buyers. Adding to our stress and anxiety, the land was made available for valuation only a week or so before the registration date, leaving us with very little time to prepare.

When we requested an extension to the settlement date through our conveyancer, our plea was denied. Shockingly, we later discovered that our friends, whose land was registered on the same day as ours, had been granted an extension without even requesting it. Each time we raised this discrepancy with Stockland, we received a different explanation, none of which were valid or satisfactory.

It is common practice for vendors to extend settlement dates for a reasonable period of time. Even if Stockland chooses not to do so, it should apply to all customers equally.

Additionally, I would like to highlight that Stockland had originally offered a $5,000 voucher if settlement occurs within 10 days of registration. However, this offer was extended to 14 days for several customers, including some of our friends. Unfortunately, this extension was not granted to us.

The reason provided by Stockland for extending the deadline for those customers was the market situation and high interest rates. It is important to note that we are facing the same market conditions and interest rates, which should make us eligible for the extended deadline as well. However, Stockland refused our request for an extension without providing any clear or valid justification for this discriminatory treatment.

Despite eventually managing to book the settlement within the given time, we must express that this has been by far, the most unpleasant experience we have encountered in our three land investments. We strongly advise potential buyers to explore other options if possible, in order to avoid the overwhelming stress and anxiety that comes with dealing with Stockland.

STOCKLANDS' COMMENTS AND RESPONSES – Looking at the reviews and comments, it appears that Stockland only feels the need to comment and thank people when they are praised but do little or nothing when they are criticized...which is more often and will be again when we make comment. Extremely disappointed with a so-called National Company! We do not believe or trust their promises,… Read more

especially regarding their National Refer a Friend Scheme....it is called a scheme when perhaps it should be called a scam! It seems they will attempt anything to get out of paying any promised referral fees even after all your friends have bought from Stockland for many hundreds of thousands dollars! They just refer later to the "small print" which they do NOT point out initially...obviously we will never trust them again! We suspect the salespeople get commissions with every sale - on top of their inflated salaries - and the CEO on down draws in excess of $1.5million annually but in our case won't payout promised referral fees when property is actually purchased from Stockland!!! We will never refer people again.

False Advertisers – Purchased land a few years ago at Grandview Estate, Truganina. Was promised and contracted for them to complete the front landscaping in the estate. Once the home was built they ghosted all the residents in our area and have done none of the landscaping as promised. Multiple unanswered calls and emails from myself and neighbors. Show details

Stockland look after stockland – We were lucky enough( so we thought) in September 2021 to purchase land for The Banya release. We chose our builder and was advised of a 180 day window to have our land settled and registered. Sounds like enough time. Not so. They have been dragging their heels in every way but what smells odd is that the last day of the financial year 2022 they… Read more

were emailing land owners offering them either a $2500 rebate or gift card for people to settle by the end of the day. Funny how they are so interested in their own financial interest yet they seem to be deliberately causing a large amount of people to have to pay their builder a large delay fee because Stockland can’t do their job and get the land and correct documentation in order so people can progress their build. Good work Stockland your a disgrace

Great experience and service from an awesome team – We have recently purchased from Stockland Newport and have received exceptional service and advice during each interaction. We are particularly grateful for your shared expertise guiding us to select a lot which is best suited to our needs. Thanks to Aroha, Petina and Teagan, you ensured our experience was enjoyable and stress free. Show details

LIARS!! – I was told to login to Eventbrite before 10:00am to get a ticket if I wanted to secure a land. Nothing came up on Eventbrite site in relation to land release as I attempted to login around 9:30am and screen refreshed every 30 seconds. At 10:05am all of the tickets were sold out. Appears lands were already sold prior and Eventbrite was just a formality. This is a SCAM stay away from Stockland. Show details

Money hungry company with no heart – STAY AWAY FROM STOCKLAND!!!!!! I would give 0 stars if I could. They are just waiting to pocket our money. Money grabbing people who will not listen to your personal stories and will take your money not willing to even help us re-sale our house and land during a pandemic. We've lost our jobs and are not able to settle, we asked if they could help… Read more

us resale the land but all they said was company policy we are not allowed to help re-sell - pretty much meaning we are waiting to take your 20K deposit when you cannot settle. Save yourself and go buy with a company who has better values and a heart!

Amazing service – Had an amazing sales person who went above and beyond and was a phone call a way with any questions I had. They were more than understanding of my situation and helped guide me through. I would recommend them to anyone who was looking to purchase a block of land. Show details ·  1

Discounts & rebates not offered equally to all! – As a developer they are unprofessional & deceitful. We bought block of land from them. Before settlement, we asked to reinstate pegs and clear the block of grass on which initially they said will take 2 weeks but when I stated it’s not good enough our conveyancer let us know that they have done it all on day after settlement on 5th of February,… Read more

but it was a lie. Nothing was completed. They give “rebates” or “discounts” to some owners but not others which is totally unfair dealings. They allowed next door developer to encroach in our land by 3m during settlement and after until we pointed out on 6th April- 2 months after. When I voiced my concerns it took them 2.5 months to get back to us and they can’t find our requests and that they are not at fault. Let’s see about that as we have documented everything- dates, photos and all correspondence. Definitely will go further to get equal treatment from them because everyone is entitled to that! Company has no integrity and honesty. At least other developers either offer discounts to all or no one. Very disappointed! Stay away from them!

Minta Farm – I just bought land from Minta Farm Berwick(Lot 55). Be careful with the sales team. They try to sale by giving false information. I bought the land in Oct 2018. sales team persuaded the block of land saying prices are gone up and very good flat land. but as of Nov 2019, prices have came down and even they sold the land for me with massive slop. I… Read more

bought this land due to my previous good experience with Stockland 7 years back. But now they recruit for their sales team who ware born liars and their only focus was selling land by giving false information with very higher prices. I think it is time for the government to put more the law to prevent this type of unprofessional salespeople who mislead the customers and forced to sign a contract with unconditional.

Stockland are liars – I bought land in Allura,Truganina in 2011.They promised Woolworths, community parks, tennis court, bus stop etc which never happened. I purchased the land thinking of having a supermarket in walking distance. I paid 40K more than what was the rate just outside Allura. Stockland abandoned the estate with half-filled promises and left. I am feeling cheated now. Dont trust them. Show details

Terrible – I bought a land in September 2017 from Stockland developer in Aura. The land was released 2 months later than the scheduled release date. The covenant officer is not responsive. Different people provide differently regarding various covenant requirements. They did not provide any compensation due to the delay of the release. In addition they just don't reply to my comments.  Show details