Emad from Store DJ listened to my requirements and I am really happy with the speakers I bought. I would also like to thank the rest of the team that helped with an issue I had 1 day later. You all really went above and beyond and I am thankful for that. Great service! Show details
Disappointing Experience After Years of Loyalty – Disappointing Experience After Years of Loyalty I initially had some issues with their service, but their continued support improved—until now. Six years later, I’m experiencing the same frustrating tactics. I recently purchased a DDJ-FLX10, which had issues from day one. I submitted a support ticket within the required timeframe, received some… Read more
troubleshooting advice, and thought the problem was resolved. However, after the Christmas break, I tried using it again and found the same issue persisting. I recorded video and audio evidence to document the problem.
Assuming it would be a straightforward return, I took the unit to Store DJ for a refund. However, the staff member informed me that it would take four weeks to process because they needed to send it off for assessment. I explained that I had already reported the issue within the timeframe and provided my ticket number. They found the ticket and reviewed my new evidence but still insisted on the four-week process, claiming there was nothing they could do.
This isn’t the first time I’ve encountered these kinds of delays, despite having spent thousands with them over the years. After a stressful back-and-forth—and only after threatening to escalate the matter to the ACCC—they finally agreed to issue a credit note.
This entire process should have been much simpler and far less stressful. I won’t be shopping with them again and hope other retailers handle returns and support more efficiently. I’ve also learned that if you have any doubts about a product, return it immediately. The three-hour round trip was frustrating, but in hindsight, I should have just returned it rather than dealing with support.
very good – Good experience will go again instead of DJ City from now on. Show details
Store DJ Perth Are Legends!!! – Always receive great service at Store DJ Perth. Absolute bunch of legends work there and really know their stuff. Thanks for always looking after me guys. Show details
Great Customer Service – I have purchase multiple times in this store. Even the after sales service is excellent. It is a pleasure speaking with any of the people I have spoken with in fortitude valley store. Show details
I felt as if my $1500 meant nothing to them. Customers do not grow on trees – I wanted an Akai MPC Live - a $1500 purchase. I went to the DJ Store shop on Parramatta road and after a demo was told that 'they did not know when stock would arrive and there are none in the Country'. I left my details. Nobody followed me up. Now several months later they still do not have stock. I also want the New Pioneer DDJ 200. On their… Read more
website no information is given on when you will get one if you place an order. I cannot believe how 'random' this company is. It is as if they do not want our business.
Store DJ Service – I bought a Traktor 2 Controller and software from Store DJ. I was a bit nervous considering I had only just started DJing, but the guys in Store DJ were really helpful and sorted me out. Thanks heaps Store DJ, you guys rock!!!! Show details
Buy your cables elsewhere – StoreDJ stock HOSA cables and according to their sales guys in Perth HOSA's agents in Australia do not offer any warranty as they regard cables as consumable items. This is not HOSA or their distributor in Australia - Roland's official policy which is for a limited lifetime warranty as advertised on the HOSA website. You may also, like me, get… Read more
different responses if you ring up vs visit the store. The lady I spoke to on the phone said ‘Sure we will replace it, bring it in’ apparently she was elsewhere in Australia as their phone system transfers you if staff are busy. When I took it to the store - wet day, one hour trip ‘There is no warranty on HOSA, their distributer say cables are consumables’. This is not the first time I’ve had an issue with StoreDJ, they also told me a subwoofer was in stock, then when I went to pick it it up it was a demo unit, then they could not sell it because the ‘boss’ in the east wanted to keep it for demos. I ended up going elsewhere as it was cheaper and less hassle even though I had purchased the monitors from them. They were also unwilling to honour a quote one of their salespeople had given me because it was ‘too cheap’. I understand all decisions about what products to stock are made elsewhere but they need to comply with consumer law and stop treating Perth customers as if they don’t mind and we don’t matter. HOSA's distributor in Australia immediately offered to replace the faulty cable after HOSA told them what was happening.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.