Strata Choice

I am the owner of Lot 39 in SP94267, a residential building Strata Choice manages in Lane Cove. Being a Lot owner for a decade, this is the worst strata management experience I’ve ever had! We are in mid-May 2026, and the second strata levy still hasn’t been issued. I am selling my property and need information for the strata report and levies —… Read more

especially the special levy installment — so I can exchange contract. No matter how many times I try to reach out, the responses are very delayed and provide no relevant information. I have called their office hundreds of times since early March; they rarely pick up, and I cannot leave a message. I am a Lot owner, I just asked very basic information not the lottery numbers, still I received minimum support and customer service, I hate to leave negative comment, but this is a HIGHLY NOT RECOMMENDED strata company.

Our experience with Strata Choice has been deeply disappointing and has exposed the Owners Corporation to unnecessary risk. Key issues include: Non-response to emails and legal correspondence. Important communications were ignored, causing delays and leaving matters unresolved that required timely action. Failure to advise or act in owners’… Read more

best interests. Maintenance issues were reported repeatedly over more than a year with no action taken. One owner was forced to engage contractors themselves due to safety and liability concerns.

Failure to manage common property repairs.

Serious governance failures regarding major expenditure. Capital works exceeding $100,000 were commissioned without proper competitive tendering, transparency, or special resolution. This raises concerns about compliance with NSW strata legislation and potential conflicts of interest.

Breach of confidentiality. A private request for professional advice was forwarded to the committee without consent, rather than being addressed appropriately by the strata manager.

Overall, Strata Choice demonstrated poor communication, lack of due care and diligence, inadequate advice, and weak governance practices. Based on our experience, I would not recommend them to any Owners Corporation seeking a responsive, compliant, and professional strata manager.

Our lot, in a 5 lot strata, is the 3rd to be sold this year. Our selling agent, with Strata Choice's permission, put the 4 sale sign up in the same place as the 2 previous for sale signs. Strata Choice emailed us and the selling agent to remove the sign, despite approving it and despite it being in the same place as 2 signs previously this year. Inconsistent, incorrect and referred to.Fair Trading Strata as a complaint.

Our strata manager (Hira) @ Strata Choice did a fabulous job moving us onto a new insurance provider. It took additional work and she was only to willing to do it. Full marks and thanks again. Show reply

We changed from another strata manager to Mark Loveridge at Strata Choice in the hope of getting better service, and we did. The difference is chalk and cheese. He is very thorough, responsive, practical, and trustworthy. Phil Fiebig ex strata committee member, Fourmill, Newtown, Sydney Show reply

As the Treasurer of our building, I have had the privilege of working closely with John, our strata manager, and I couldn't be more impressed with his professionalism and dedication. John has been instrumental in navigating our building through some significant financial challenges, providing thoughtful guidance and practical solutions every step… Read more ·  1

of the way.

John's proactive approach and thorough understanding of strata management have been a tremendous asset to our committee. He communicates clearly and ensures that all stakeholders are kept informed, which has made decision-making much easier and more efficient.

In addition, John has demonstrated exceptional commitment to the overall management of our building, addressing maintenance issues promptly and fostering a sense of trust and collaboration among residents. His efforts have greatly contributed to the smooth operation and overall well-being of our strata.

I wholeheartedly recommend John to any building or committee looking for a strata manager who goes above and beyond to deliver outstanding service.

I'm sharing my unsatisfactory experience with this organisation. In August this year, I conducted a records search and paid the fee once. This business debited my credit card twice and to this day, they will not process the refund. So it's 4 months. There are numerous emails back and forth and whilst they have stated that they haven't debited the… Read more

strata plan for their time in this matter (they can't process a refund) as they have been highly incompetent, this is yet to be confirmed. I am lodging a complaint with Fair Trading to investigate Strata Choice and I won't be bullied by the person from Strata Choice who roams this forum with the standard lines that mean nothing. So my advice is conduct your due diligence if your strata plan is considering this company.

My experience with Strata Choice has been extremely poor. Starting with extremely poor and confusing communication to what feels like deliberate delays to have essential repairs actioned quickly, to suspected (undisclosed) affiliated/owned trade companies being used and when express concern with their quality of work and ask if we can find an… Read more

alternative are bambozooled with response that seem to indicate it would be difficult and end up costing us more. I feel powerless dealing with Strata Choice and do not think they have the Owners Corporation’s best interests at heart. I really hope we change management companies as soon as our contact is up. I know that other members of our Strata Committee feel the same way.

Unfortunately had a terrible experience with strata choice. Very poor communication. No replies to questions from multiple owners although later could see responses to one particular owner an no others. Perceived biases. Creates major disharmony within our building. Very poor advice, actually very little advice which inhibited our building… Read more

completing major works. Like all strata, very dependent on the actual strata manager but when numerous complaints over months to Strata Choice leadership to assist and get a new manager, very VERY slow action (and it was minimal action) causing more disharmony and and has lead to conflict and anger between owners because of extremely poor management.

I want to add to the negative reviews that underscore lack of response, notice, information. Don't return calls, answer emails, deathly silence in the face of requests. No updates on documents, delays with AGM, unable to oversee the most basic service, i.e. provision of keys, fix broken windows. So frustrating and depressing that they are unable to provide a basic service, despite fees.

Due to repeated instances of negligence and unprofessional conduct by [Name Removed], I cannot recommend any services associated with this business. For the sake of your property and personal safety, I advise seeking alternatives.

Enjoyed working with M. Loveridge from Strata Choice team. Very responsive and professional, our project was managed very well by him and we were updated and kept in the loop along the way. Thank you!! Show reply

Lack of service – Despite advising Strata Choice of breaches of legislation and regulations by 2 lot owners, Strata Choice has done nothing. These breaches incur penalties for the entire owners corporation, Strata Choice's client. All enquiries to Strata Choice regarding these issues go unanswered.

In trusted hands – Our experience with Strata Choice has been a rewarding one over many years. John, our main point of contact, is always responsive and highly diligent in working with the Strata Committee. He has a solid understanding of our building, and this helps considerably in its management. He his ably assisted by Elise. We look forward to continuing our… Read more ·  1

relationship with Strata Choice and express our sincerest thanks to John and Elise for all their hard work,

Strata Committe member – We have been with Strata Choice formerly Linders for more than 15 years. Both John and Elise are always reliable, responsive, and highly professional. They have consistently provided valuable assistance to the committee, including successfully completing the recent lift refurbishment and helping to achieve its goals efficiently and effectively. Show reply

A reliable and impartial strata manager – Strata Choice has been managing our block on the Lower North Shore, where I've lived for many years. Our manager, John, has been extremely helpful in keeping the Strata Committee running smoothly and has always remained impartial, ensuring the committee's requests are handled fairly. Show reply

Expertise you can rely on – Incredibly grateful to John Liang and the team at Strata Choice for their deep expertise, high standards and professionalism. Through their sound advice, excellent customer service, knowledge and resources, our Strata Scheme has consistently been supported to find solutions to the many and varied issues that arise. Thank you so much for your wonderful partnership. It's been invaluable. Show reply

Professional, helpful and friendly Strata Management – All strata affairs are handled professionally and timely. Any arising problems reported to our manager at Strata Choice will be worked out promptly to help finding the best possible solutions. Show 2 replies

An Excellent Strata Manager – We are so fortunate to have John Liang from Strata Choice as our strata manager for our complex. John is consistently proactive, very knowledgeable, a real partner to our committee, and has a great customer service approach. Thank you John! Show reply

Helpful and understanding – John is always reliable in providing advice, especially when assisting with renovation applications. He handles all matters promptly, and maintains efficient compliance. His dedication makes managing our complex seamless and stress-free. Highly recommended! Show reply

Great strata manager! – We have found a gem in Lauren Clark at Stratachoice in the management of our building. She is everything that you want in a strata manager... responsive, knowledgeable & helpful. We couldn't ask for anything more. Show reply

Excellent Strata Manager – I am the Chairman of our strata scheme and I would just like to say that Aleks Milovanovic of Strata Choice is one of the best strata managers I have worked with and I have worked with many managers before. Aleks is very knowledgeable on strata laws and very responsive with a common sense approach. He has also helped us navigate through the defects process we are about to complete and I highly recommend him. Show reply

Responsive and Proactive – Donovan and Jane have taken the hassle out of being on the building committee. Strata Choice have kept their promise to really look after us. Show reply

Improvement in time taken to pay Contractors – Asst Strata Manager's quick turnaround of invoice processing to facilitate payments to Contractors were made within the desired 7-10 day period. Show reply

Comforting – Great team at strata choice, they were very knowledgable and they all have a good dynamic. Any queries or concerns they tackled it and made me feel like I was the professional, thanks guys! Show reply

Exceptional Communication and Passionate Leadership – A Pleasure to Work With! – I had the pleasure of working with Narada, the Marketing & Social Media Officer at Strata Choice, and I can confidently say he is exceptional at what he does. His communication skills are top-notch—clear, responsive, and always professional. Narada is a joy to collaborate with, bringing both a positive attitude and a wealth of expertise to every… Read more ·  1

project. His passion for his role shines through in everything he does, and it’s evident that he genuinely cares about the success of his team and the company. Highly recommend working with Narada if you have the opportunity!

Exceptional Leadership & Outstanding Results – Strata Choice and our exceptional Strata Manager, Andre Andreev, recently took over the management of our building, and the positive changes have been remarkable! Andre's leadership is guiding our building towards financial stability and improved overall maintenance. His deep legislative knowledge, diplomatic approach, and collaborative style are… Read more ·  1

making a huge difference. He works tirelessly to unite all the owners, ensuring we’re on the same page as we move forward.

Thanks to Andre and Strata Choice, we finally feel like our building is in excellent hands. We’re very fortunate to have Andre supporting us every step of the way. Highly recommend!

Great customer service – Félix Lai from Strata Choice has been our manager for the last 5 years, his service alongside with Ashley Sutton (his assistant) is very much appreciated, they are both very responsive to our queries and issues. Thank you both for your hard work. Hope this continues for the years to come. Show reply

Impressed and reasured – Friendly, professional, responsive and super industry knowledge. The platform is easy to use and saves a lot of time as most information you might need is quick and easy to find. Show reply