We had to request a by-law and the time it took was very long, the costs blew well over the quoted costs and the service overall was terrible! We were charged for strata staff 'perusing' emails at solicitor rates of $259ph (our conveyancer instructed us that this NEVER should be the case). We were charged more than once for in-house work (photocopying 360 pages of B/W A4 paper and posting 12 envelopes cost $298.80!!!) With exorbitant fees per annum, we were staggered that reading of emails during this process was a huge added expenditure. Stata Choice is certainly NOT a good choice for anyone who wants quality service, integrity of staff or value for money!
Strata Choice is great to work with!
We worked together with them for quite a few projects, they are professional, and the arrangement is always smooth. Very happy to work with them and I believe they are trying their best to look after all the buildings with the eyes to details. It's a great experience working with their strata managers and building managers team (Gary, you're the hero!).
Very Bad People
Due to separation strata choice were informed rates would be late till lawyers sorted things out was happy to pay late fees interest etc. There didn't seem to be an issue with this.
BUT instead very quickly they sent out legal threats and court summons plus costs with only one quarter of strata over due and another a month late prior their lawyers summons, they made sure they pilled on their admin fees to fatten up the claim to try get it over 4k. Due to this, ex partner issued proceedings to sell and I had to spend $18,000 to defend in family court not to sell.
Most disgusting bunch of human beings Ive ever come across in a long time, thank goodness product review can let people know what your business did before engaging your firm.
Strata Choice have solved many problems for us and brought us back to a better financial position.
When Strata Choice started to Manage our affairs which were in a very bad situation, they were able to
turn our problems around for us so we are now in a position without all the tension.
This is the most professional strata manager I could ever have wished
I have been with Strata Choice for more than 10 years with 2 strata. Both of the strata started with big trouble and went to court and everything. Once Strata Choice took over we got more things done within half a year than in the past 10 years. Above all, Strata Choice brings peace to the strata. You will be lucky if have Tim Sara as your strata manager
Probably the worst strata management company I've ever had to deal with.
Always when a repair is needed it takes several email, calls and extensive delays to get a simple job done.
Emails, calls and messages are ignored for months!!!
My real estate agent and building manager also hate having to deal with stratachoice. It takes unbelievable amount of chasing up to get simple repairs done.
Horrible customer service, super quick to demand fees but they take months and lots of emails to fix anything
Stay away from StrataChoice!!
Sydney CBD office is great to demand fees and that one is home no excuses whenever they need, but when there is a repair to be made no mater the urgency they don't respond any emails and take ages to get anything repaired.
I had a water leakage from the unit upstairs into my wardrobe, my clothes and the whole wooden fixtures were damaged and consumed by mould.
Contacted [Name Removed] the assistant manager in charge and even the associate director by email several times and I had no response whatsoever. Finally 3...
I rarely comment on these things but Stratachoice have been the managers for our cbd building for many years and always answer our issues. Our manager Jim never fails to make sure that our funds are spent in the right way alongside our building manager. He has a knack of just knowing how to diffuse issues, negotiate and makes sure the interest of our building comes first, he somehow keeps our “difficult” people happy. The UN would do well to hire him! He is always thoughtful, precise, knowledgeable and very easy going. Keep up the good work Stratachoice and thanks.
Outstanding negotiating and documentary skills
Our Manager has been in charge of our account for a number of years. In all those years her aptitude and attitude towards our account have been exemplary. Her preparation before meetings has been excellent as a result decisions can be made quickly and efficiently. Differences of opinions are handled with tact and a degree of sensitivity that breeds confidence and trust.
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