Horrible customer service, super quick to demand fees but they take months and lots of emails to fix anything
Stay away from StrataChoice!!
Sydney CBD office is great to demand fees and that one is home no excuses whenever they need, but when there is a repair to be made no mater the urgency they don't respond any emails and take ages to get anything repaired.
I had a water leakage from the unit upstairs into my wardrobe, my clothes and the whole wooden fixtures were damaged and consumed by mould.
Contacted Thomas the assistant manager in charge and even the associate director by email several times and I had no response whatsoever. Finally 3 months later they sent some plumber without ever responding any of my messages.
This took 3 months to be repaired half way, 5 months later I still have a whole in the wall, they ignore all emails and calls.
Even my real estate always said they're hopeless.
Strata choice is strategic, highly proactive and always keeps the owner and the committee very well informed about compliance and day to day activities. We are very happy with their service in our community
I rarely comment on these things but Stratachoice have been the managers for our cbd building for many years and always answer our issues. Our manager Jim never fails to make sure that our funds are spent in the right way alongside our building manager. He has a knack of just knowing how to diffuse issues, negotiate and makes sure the interest of our building comes first, he somehow keeps our “difficult” people happy. The UN would do well to hire him! He is always thoughtful, precise, knowledgeable and very easy going. Keep up the good work Stratachoice and thanks.
Outstanding negotiating and documentary skills
Our Manager has been in charge of our account for a number of years. In all those years her aptitude and attitude towards our account have been exemplary. Her preparation before meetings has been excellent as a result decisions can be made quickly and efficiently. Differences of opinions are handled with tact and a degree of sensitivity that breeds confidence and trust.
Professional and proactive
I am on the committee for a property we have in western Sydney which is manage by Strata Choice, our manager is very professional and knowledgeable. I thoroughly recommend using Strata Choice.
We appreciate your help
No problem is ever too big or small for our great manager at St Leonards. We have a very good relationship with him and are always surprised how open his door of communication is.
Reliable and honest – very good
I rely heavily on our manager as I am chairman of our committee. She provides daily advice on how to effectively run our building and we are very happy with her service.
Best Strata Company
Harish Thirumeni has been an amazing strata agent to deal with, always very professional, responsive and reliable. i would highly recommend him !!
Excellent strata company
They look after many of the buildings I own apartments in. I have found them extremely professional, reliable and responsive. If you are looking for a new company, I couldn’t recommend Strata Choice highly enough
They have been our strata manager for several years and have been excellence in handling our complex and any issues we have. They provide good advice when needed and I would recommend.
Stratachoice (primarily Tim Sara and Steph Ficker) precise
I really have few words to say except being a professional person who has worked in Oceania, North Asia, Europe and the Americas with some affiliations in the Cayman Islands, where I had associations with Central Bankers and Regulators, so I am in a real position to make harsh and/or complimentary judgements.
I can say with all honesty that SP 19076 at the Secretary/Treasurer level (and may I say Chairperson level) has a very smooth relationship with both Tim and Steph, also any other linked personnel who provide back-up assistance. (ie insurance etc).
Your systems are easy to navigate and while we will from time to time have some misinterpretation, matters can be amicably resolved, without any conflict of personalities.
Talking of the wider strata committee, we have a mix of members and some can (without justification) be critical of the cost structures and complex procedures which are vital to ensure adherence to legislation.
Despite my experience, I too am sometimes pulled into line and this is accepted as our conversations are at a professional level and reasoned.
As I say to our committee, "Stratachoice" are a vital backstop to ensure Strata SP 19078 comply to the fullest and legislation is always under review and Tim (in particular) always concisely sets out new situations.
We are not in a guessing game because the consequences of non-adherence can be both costly and devastating.
I am the Committee member most involved in the day to day financial administration and i find your systems user friendly and "stratachoice" provide a full suite of menu's.
I am completely satisfied.
So bad. Should be able to give zero
Don't hire this company. They have no interest in doing their job. They will not help at all and you will be spending months on endless emails and calls for absolutely no result.
They do nothing but collect strata fee.
I own an apartment which is being managed by them. Every time we reported something or ask them to repair something they just push back and say that's not their responsibility. The never reply to our emails but they always are eager and ready to collect the strata fee.
Worst strata choice company in the whole universe
Their strata manager said their clients are lying for their matters. Do not reply to emails. Strong bad attitude. Threaten the owners all the time. No manner and Not polite. If there is anything happened, what they can do is to collect money and trying to make money for every single issue. Do do strata with them.
They are good at helping me with what I want and need . . . . . . Thank you
Strata Choice are an organised company with a highly established team of competent strata managers. They keep on top of all management and maintenance requirements.
Good honest people
We have had Strata choice managing our property for a while now and have not come across such high morale in a long time. Highly recommend
Proactive and professional service
Its been very good having a manager who genuinely cares about helping us maintain out small building. We are a little humble block of units and like the attention to detail and personal service they provide.
Mrs. T. T.
We very happy with service from new manager and assistant from strata Choice. Communication is good from them both. .
Harish represents everything Strata Choice states they will be. He conducts himself in an extremely professional manner whilst meeting the needs of the strata execuatuve. He is responsive to problems whilst being effcient and solution focused where required. His strong knowledge of strata law ensures that all matters are handled appropriately and within the confines of legislation.
Lastly, his pleasant and approachable manner makes dealing with strata related issues so much easier. A true asset to Strata Choice.
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