Strata Manager and Building Manager performance
We have had the best of service from our SM. He has responded clearly, promptly and given good advice on a number of sensitive issues recently. We have definately benefited from his broad experience and willingness to provide extra detail when required. He has the talent to simplify apparently complex issues into clear resolutions. This is of real value to 'volunteers' on Strata Committees.
We have had a couple of BM changes over last years and have been broadly content with results in a difficult job. Hunters Wh...
Five days on and still no contact
I've been calling and emailing for five days, just wanting to get my air conditioning unit fixed. It's the middle of summer and there's smoke in the air. I think its reasonable to expect a response from your strata manager within 24-48 hours, particularly when its for repair work. Really disappointing service.
Strata Choice - well done team!
I wish to highlight and compliment the outstanding service of our Strata Manager Michael Barsoum. As an active and engaged Strata Committee member over the years, it is prudent to work with a Strata company and team, who are technically competent, responsive, accurate and customer-centric. Michael recently took over managing our Strata Plan and very quickly came up to speed on the various nuances. Ever so responsive, polite and knowledgeable, Michael is a pleasure to deal with. Andrew Abbott, Associate Director is also a great ambassador for St...rata Choice. An expert in his field, responsive to any queries raised and highly customer-focused, Andrew sets an excellent example to his subordinates, peers and supervisors. A big thank you to our Assistant Strata Manager Yasmin Zammit too for her hard work behind the scenes. People are the greatest asset to an organisation and Strata Choice really have got it right in appointing such extraordinary talent to their team.
Strata Choice & Lauren are always on the ball
I have been a Strata Committee member for our complex for two years and my experience of working with our Strata Manager Lauren of Strata Choice has been exceedingly positive. She is always quick in responding to and addressing issues that arise, forthcoming with helpful suggestions when required and has deep knowledge of the history of our complex as well as statutory requirements. I/we could not have asked for better support for the Strata Committee from a Strata Manager.
Patricia has been fantastic help
Patricia is one of the Strata Managers on a few properties i manage around Lane Cove and has been extremely helpful in every dealing i've had with her. She is prompt in response and action which is getting harder to come by.
Just want to let you know that i very much appreciate all she helps with and hope she continues to have a long successful tenure at Strata Choice
Our association with our new strata manager is still in the early stages. Less than four months into the new role, Melanie has chaired our AGM with aplomb, responds to phone calls, emails within 24 hours and has had the initiative to conduct an on site visit to inspect our strata scheme. Well done to her!
We are not used to such professionalism given our rather tortuous experience with our previous strata manager who we likened to rearranging the deck chairs on the Titanic.
We had to request a by-law and the time it took was very long, the costs blew well over the quoted costs and the service overall was terrible! We were charged for strata staff 'perusing' emails at solicitor rates of $259ph (our conveyancer instructed us that this NEVER should be the case). We were charged more than once for in-house work (photocopying 360 pages of B/W A4 paper and posting 12 envelopes cost $298.80!!!) With exorbitant fees per annum, we were staggered that reading of emails during this process was a huge added expenditure. Stata Choice is certainly NOT a good choice for anyone who wants quality service, integrity of staff or value for money!
Strata Choice is great to work with!
We worked together with them for quite a few projects, they are professional, and the arrangement is always smooth. Very happy to work with them and I believe they are trying their best to look after all the buildings with the eyes to details. It's a great experience working with their strata managers and building managers team (Gary, you're the hero!).
Very Bad People
Due to separation strata choice were informed rates would be late till lawyers sorted things out was happy to pay late fees interest etc. There didn't seem to be an issue with this.
BUT instead very quickly they sent out legal threats and court summons plus costs with only one quarter of strata over due and another a month late prior their lawyers summons, they made sure they pilled on their admin fees to fatten up the claim to try get it over 4k. Due to this, ex partner issued proceedings to sell and I had to spend $18,000 to defend in family court not to sell.
Most disgusting bunch of human beings Ive ever come across in a long time, thank goodness product review can let people know what your business did before engaging your firm.
Strata Choice have solved many problems for us and brought us back to a better financial position.
When Strata Choice started to Manage our affairs which were in a very bad situation, they were able to
turn our problems around for us so we are now in a position without all the tension.
This is the most professional strata manager I could ever have wished
I have been with Strata Choice for more than 10 years with 2 strata. Both of the strata started with big trouble and went to court and everything. Once Strata Choice took over we got more things done within half a year than in the past 10 years. Above all, Strata Choice brings peace to the strata. You will be lucky if have Tim Sara as your strata manager
Probably the worst strata management company I've ever had to deal with.
Always when a repair is needed it takes several email, calls and extensive delays to get a simple job done.
Emails, calls and messages are ignored for months!!!
My real estate agent and building manager also hate having to deal with stratachoice. It takes unbelievable amount of chasing up to get simple repairs done.
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