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Strata Choice
3.7 from 178 reviews

Horrible customer service, super quick to demand fees but they take months and lots of emails to fix anything

Stay away from StrataChoice!!
Sydney CBD office is great to demand fees and that one is home no excuses whenever they need, but when there is a repair to be made no mater the urgency they don't respond any emails and take ages to get anything repaired.

I had a water leakage from the unit upstairs into my wardrobe, my clothes and the whole wooden fixtures were damaged and consumed by mould.
Contacted Thomas the assistant manager in charge and even the associate director by email several times and I had no response whatsoever. Finally 3 months later they sent some plumber without ever responding any of my messages.

This took 3 months to be repaired half way, 5 months later I still have a whole in the wall, they ignore all emails and calls.

Even my real estate always said they're hopeless.


Always Responsive

Strata choice is strategic, highly proactive and always keeps the owner and the committee very well informed about compliance and day to day activities. We are very happy with their service in our community

1 comment
Hi there Rachael, Your feedback is very much appreciated, thank you for sharing. We are ecstatic to hear how happy you are with the service Strata Choice is providing. I can assure you this will continue in the future. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Mr Practical

I rarely comment on these things but Stratachoice have been the managers for our cbd building for many years and always answer our issues. Our manager Jim never fails to make sure that our funds are spent in the right way alongside our building manager. He has a knack of just knowing how to diffuse issues, negotiate and makes sure the interest of our building comes first, he somehow keeps our “difficult” people happy. The UN would do well to hire him! He is always thoughtful, precise, knowledgeable and very easy going. Keep up the good work Stratachoice and thanks.

1 comment
Hi Brian Sparkles, Thank you for your kind words about our team and your manager, Jim. Jim has been with Strata Choice for over 10 years and we could not be more impressed with this kind of feedback about our staff. I will pass on your review to our St Leonards branch. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Outstanding negotiating and documentary skills

Our Manager has been in charge of our account for a number of years. In all those years her aptitude and attitude towards our account have been exemplary. Her preparation before meetings has been excellent as a result decisions can be made quickly and efficiently. Differences of opinions are handled with tact and a degree of sensitivity that breeds confidence and trust.

1 comment
Hi Milroy Berenger, Thank you for your review. It is fantastic to hear how satisfied you are with our services. I will ensure your comments are passed onto the team. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Professional and proactive

I am on the committee for a property we have in western Sydney which is manage by Strata Choice, our manager is very professional and knowledgeable. I thoroughly recommend using Strata Choice.

1 comment
Hi Stephan Owe, Thank you for your great review, the team here at Strata Choice pride themselves on our level of knowledge and ability to assist clients in all aspects of strata management. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

We appreciate your help

No problem is ever too big or small for our great manager at St Leonards. We have a very good relationship with him and are always surprised how open his door of communication is.

1 comment
Hi Jay, Thank you for your positive feedback. I will ensure this is passed on to our St Leonards Branch. I hope you are continually surprised by our great service! Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Reliable and honest – very good

I rely heavily on our manager as I am chairman of our committee. She provides daily advice on how to effectively run our building and we are very happy with her service.

1 comment
Hi Lou S, Thank you for leaving us your positive review! We are very happy to know that you are happy with our service. Your feedback has been passed on. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Best Strata Company

Harish Thirumeni has been an amazing strata agent to deal with, always very professional, responsive and reliable. i would highly recommend him !!

1 comment
Hi Monique, Thank you for your positive words! It's fantastic to hear that you are happy with your manager. I have passed your feedback onto the team in Parramatta. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Excellent strata company

They look after many of the buildings I own apartments in. I have found them extremely professional, reliable and responsive. If you are looking for a new company, I couldn’t recommend Strata Choice highly enough

1 comment
Hi Heather Kam, Thank you for leaving us such positive feedback! We are very appreciative of your kind words and look forward to continuing our relationship with your properties into the future. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Good

They have been our strata manager for several years and have been excellence in handling our complex and any issues we have. They provide good advice when needed and I would recommend.

1 comment
Hi Paul Hallis, Thank you for your great review! It's fantastic to hear and I trust we continue to provide such a high level of knowledge and service. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Stratachoice (primarily Tim Sara and Steph Ficker) precise

I really have few words to say except being a professional person who has worked in Oceania, North Asia, Europe and the Americas with some affiliations in the Cayman Islands, where I had associations with Central Bankers and Regulators, so I am in a real position to make harsh and/or complimentary judgements.

I can say with all honesty that SP 19076 at the Secretary/Treasurer level (and may I say Chairperson level) has a very smooth relationship with both Tim and Steph, also any other linked personnel who provide back-up assistance. (ie insurance etc).

Your systems are easy to navigate and while we will from time to time have some misinterpretation, matters can be amicably resolved, without any conflict of personalities.

Talking of the wider strata committee, we have a mix of members and some can (without justification) be critical of the cost structures and complex procedures which are vital to ensure adherence to legislation.

Despite my experience, I too am sometimes pulled into line and this is accepted as our conversations are at a professional level and reasoned.

As I say to our committee, "Stratachoice" are a vital backstop to ensure Strata SP 19078 comply to the fullest and legislation is always under review and Tim (in particular) always concisely sets out new situations.

We are not in a guessing game because the consequences of non-adherence can be both costly and devastating.

I am the Committee member most involved in the day to day financial administration and i find your systems user friendly and "stratachoice" provide a full suite of menu's.

I am completely satisfied.

Frank Lester
Secretary/Treasurer
SP19076

1 comment
Dear Frank, Thank you for writing such a comprehensive and positive review for our team at St Leonards. It is fantastic to hear they are doing such a great job! I have passed your feedback onto the Associate Director and the team. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

So bad. Should be able to give zero

Don't hire this company. They have no interest in doing their job. They will not help at all and you will be spending months on endless emails and calls for absolutely no result.

1 comment
Hi there, We have sent you a private message to resolve your concerns. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

They do nothing but collect strata fee.

I own an apartment which is being managed by them. Every time we reported something or ask them to repair something they just push back and say that's not their responsibility. The never reply to our emails but they always are eager and ready to collect the strata fee.

1 comment
Hi qingmu, We have sent you a private message to resolve your concerns. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Worst strata choice company in the whole universe

Their strata manager said their clients are lying for their matters. Do not reply to emails. Strong bad attitude. Threaten the owners all the time. No manner and Not polite. If there is anything happened, what they can do is to collect money and trying to make money for every single issue. Do do strata with them.

1 comment
Hi super hot, We have sent you a private message to resolve your concerns. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Good

They are good at helping me with what I want and need . . . . . . Thank you

1 comment
Hi Mr LR, Thank you for your positive review. I am pleased to hear you are happy with our service. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Great Service

Strata Choice are an organised company with a highly established team of competent strata managers. They keep on top of all management and maintenance requirements.

1 comment
Hi Claire Daniels, Thank you for writing us a great review, it is fantastic to hear you are having such a positive experience with Strata Choice. I trust this continues in the future. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Good honest people

We have had Strata choice managing our property for a while now and have not come across such high morale in a long time. Highly recommend

1 comment
Hi Mr John, Thank you for leaving us your positive feedback. We are very pleased to hear you think so highly of us! I have passed this on to our team. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Proactive and professional service

Its been very good having a manager who genuinely cares about helping us maintain out small building. We are a little humble block of units and like the attention to detail and personal service they provide.

1 comment
Hi Ms Kayla, Thank you for leaving your positive review, it is great to hear you are receiving our personalised service! Strata Choice is a family owned business and we believe going to extra mile for all of our clients is what makes us stand out. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

High recommend

We very happy with service from new manager and assistant from strata Choice. Communication is good from them both. .

1 comment
Hi Mrs T.T, Thank you for your positive feedback. Strata Choice strives to ensure our communication with our clients is seamless. I am pleased to hear you are happy with our services. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

Harish Thirumeni

Harish represents everything Strata Choice states they will be. He conducts himself in an extremely professional manner whilst meeting the needs of the strata execuatuve. He is responsive to problems whilst being effcient and solution focused where required. His strong knowledge of strata law ensures that all matters are handled appropriately and within the confines of legislation.

Lastly, his pleasant and approachable manner makes dealing with strata related issues so much easier. A true asset to Strata Choice.

1 comment
Hi Chez, Thank you for leaving your positive review, it's great to hear how happy you are with the professional service you're receiving from our team. I have ensured your feedback has been passed onto Harish's manager and his team. Regards, Daniel Linders Group Managing Director - Strata Choice dlinders@stratachoice.com.au

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