Rude "manager" with no common sense
I had my bicycle stolen inside the building and I just emailed them asking for the cctv footage.
They simply replied my email a rude way, saying that that is not their responsibility and if I want that I had to pay for it.
[name removed] is rude. Not qualified to be a manager.
Have been waiting a few months to get an engineer to look at a property that has serious termite damage.I have done more chasing around for quotes etc than strata data combined.I mistakenly received an email from [name removed] telling engineer that we were a nightmare to deal with,
signed off with ''heaven help us LOL.I cannot see funny side of unit possibly falling down.You have to chase them all the time,they charge huge fees and laugh behind your back when asked to do their job. Obviously don't care about clients. DON'T USE THEM.
Great service and advice.
Thank you to the team at Strata Data, Sharon is fabulous in the specialist arena of Insurance for Strata / Community titles. Quick responses to questions, really appreciate that. Nothing is too much trouble.
Just to let you know that your management of meeting skills are some of the best I have seen. Your ability to manage all of our little personalities, keep on track, stick to the agenda and the issue at hand, keep the meeting on time and "diffuse situations of any bulls who choose to lock horns" is outstanding. You come up with solutions and your knowledge of the rules gives me confidence in Strata Data to manage our property
Professional Team Members
As always the Strata Data team members I deal with are extremely professional, knowledgeable and manage our properties to a high standard, one major area is the fact Pat & Lisa are actually respond to emails in a very timely manner, answer the telephone and action our requirements in an exceedingly timely manner.
On each occasion I have emailed Megan, she has been very helpful. She responds in a timely manner with informative and factual information. It has been a pleasure dealing with Megan. She is always professional.
Mark handles any questions within a prompt time frame, any claims are dealt with straight away so there is no waiting around, we are always kept inform of any issues with the property.
Allan A WARD
Ailsa Court AGM @ Strata Data Office - A/c payments !
The conduct of the meeting was ok - but as usual, and for some time now, my main complaint is that I cannot pay the 1/4ly subs at the front counter, with my credit card. It means that I must firstly travel into town to draw cash from the credit union - then drive home firstly and/or to the burnside post office to lodge a cash payment for the fees, which incur an additional fee for a transaction cost. I drive past the strata data office several times a week, and just a short stop is all that is needed. It also means that I do not receive any points that go towards my amex a/c.
I would be lying if I said that I find this arrangement satisfactory, and it is definitely not a commendable service.
I am very impressed with Julie's prompt + professionalism when dealing with issues that arise within the complex from time to time. Julie's strategies when dealing with the occasional irate client (AGM) is commendable - her sense of humour helps as well!
I am very happy with Lauren and Ashleigh, who manage the strata group. I am kept informed and up to date of all that involves the general strata business. Any questions that I email in to either our both are answered quickly and with sufficient detail to keep me informed. Their communication skills are and dedication are outstanding.
Lauren is always friendly and responsive to any of my requests and provides excellent advice when I need it. She is very patient.
Anna Johnson is very professional and very pleasant in her manner. An asset to the Business and a very good P.A.
Prompt service and help when requested all of the time from Start Data - no complaints with their service for strata
As I am 700km away I rely on being looked after.
I appreciate the updates and professionalism that I receive
Don’t have much contact
The only contact I have with the company is once a year at meetings. The rising costs every year are worrying especially the admin costs as I do not see anything much is done!
Ashley Hall has given the O.C Sandpiper Place outstanding service over the past year, constantly giving sound advice to a somewhat disfunctional committee.
Absolutely useless! Terrible customer service, charging high fees for nothing! Going to change soon
I rarely leave a negative feedback, but this company is absolutely terrible. No maintenance is taking place as planned, complete chaos in the community as they don't really care about anything but charging their fees.
Not able to resolve simple issues! My advice? Look for a better company on Google based on user reviews.
Julie Bennett and Casey Medhurst
Julie has been the best Strata Manager we have had so far. She goes the extra mile to be helpful, as does Casey Medhurst. Don't know what we would have done without their support over the various issues we have had.
prompt attention to problem issues
Prompt responses by Paul and it is a pleasure to work with him. He gets the items for action moving.
Fine with me
We have developed a good relationship over 10 years and the job gets done. Love the AGMs with coffee and cake (Sh! Don't tell everyone or else they'll all wont it. )Love the flexibility that allowed us to do the garden makeover at a much lower cost. I think the personal relationships are what I appreciate. Not just anonymous .
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