Strata Partners

Basic and shy away from the tough stuff – The block I live in has been with Strata Partners for years and got a generally basic meh service. The issue we have is more around when you really NEED a strata manager and expert to help advise the owners and committee. They would avoid this whenever possible and refer people to lawyers at the drop of a hat. I think there was some historical… Read more

issue that lead to this, but why are the committee then left to pick up the pieces. Costs for emails and other disbursements got out of control and the finances in general are not just lean, they are anorexic and there appears to be no prior advice leading to high risk for the block and all their owners. Admin was ok - though it also seemed they needed the committee to spell everything out in black and white and rather than ask questions, it would just be left until followed up. We have some work finally taking place that we have been trying to get done for months and another job that seems to have stalled completely - not a difficult one either.....Overall, would not recommend. (this is for Strata Partners in Willoughby - [Name Removed])

Easy handling of Strata problems and management – Our building came on the market in 1970. Approximately 3 years ago, even though well build, a number of age and use related problems manifested themselves:- flat slab roof leaking, guttering, external painting, lift and general maintenance. With the guidance of Strata Partners, we stopped the endless and overall expensive repairing, raised… Read more

special levies ; experts were contracted who wrote specifications, called tenders, discussed the pros and cons of each tender and after the boards acceptance of one, supervised the work. The experts had the EXPERIENCE and foresight to make all projects run smoothly and with NO added extras; something that if left to the committee's devices, ignorance, cost only awareness, as opposed to value for money, could never have been achieved, Because of their competence and honesty, Strata Partners acted as principals of each project, all of which came in on time and to the agreed pricing.

If it wan't for Strata Partners guidance and taking the initiative, the management committee could possibly be held liable for incorrect or shoddy work, cost over runs, lateness of finalisation of project, of which there were none. One big advantage was that there was no bickering among the committee, no :knowledgeable", individual "project managers" all our residents are very happy with each outcome.

Thank you Strata Partners

STRATA PARTNERS - STEVE O'BRIEN – After self-managing our unit block for nearly 30 years we have now been working with Strata Partners since 2002. During that time we have had a major renovation of the building which required a 1 million $ special levy. There was a lot of extra work involved during this period and Strata Partners were a tremendous help. These days it is hard to… Read more

keep up with all the rules and regulations and this is where we rely on Strata Partners. Being an older building we do have problems with burst water pipes, leaking showers, etc and Strata Partners get onto the job as soon as they are advised of the problem. We have never felt it necessary to call for tenders for our managing agent contract but this is surely something the Executive Committee should do if they are unhappy. Executive Committees must take some responsibility or they should not take on the job. Why would you let things go on for years and years, as mentioned in some reviews, if you are not happy, particularly regarding financial matters, this falls back onto the executive committee. All our invoices are paid promptly. Invoices which do not have a work order and/or quote are always referred to us prior to payment. Our AGM’s and the occasional EGM are chaired professionally (and calmly) by Steve O’Brien. We would recommend Steve 100%.

We are in a building of 14 Units and we’ve been with Melissa Y of Strata Partners, for a very long time. She was with a previous company that we were with but the changes in the company and the fact that she left was very troubling. It took us just over a year to find her again and when we did it was like putting on an old well fitting glove… Read more

back on. We were so happy to find her again and we are now into our 2nd year with Strata Partners and find every one that we have dealt with other than Melissa also very good especially Karen T. They pay our contractors on time and the contractors are very happy as well, so even the accounts section is great. They are all very professional and knowledgable. They resolve problems quickly and well. We take great pleasure in recommending them all.

We have been using Strata Partners for over 23 years in our block of 12 units in Wollstonecraft and have only positive things to say. Communication with our assistant strata manager Karen is always quick and any issues fixed easily and with no fuss. We have in the last few years undertaken a window and door upgrade which all ran smoothly thanks to the team at Strata Partners.

Really appreciated the calm professionalism of the team at Strata Partners as we negotiated our way through maintenance issues. Totally across Strata procedures and very easy to deal with.

If there was a way to give a zero star rating I would. Such incompetence!!! They don’t feel the need to reply, completely and utterly useless and when they do reply the responses are passive aggressive!! I really don’t know how this company is still in operation.

Very bad service. Will never recommend – It takes them forever to respond any maintenance request. They never keep you informed. They always keep you in the dark. Apparently, they only answer to the strata committee, not the owners of the strata plan. They also let the strata plan to held the AGM more then 15 months from the last AGM. When you make a complain about a noisy… Read more

neighbour, they ask you to go to the tribunal instead of issuing a letter quoting relevant by-law to the neighbouour. They never want to do a thing. Why do they still get to renew a 3 year contract? I work for a property developer who used Strata Partners before but had never used them again since a long time ago because of their arrogance and inefficiency.

DO NOT USE THIS STRATA GROUP – If I could give this mob a 0 I would do that. [Name Removed] from Strata Partners is one of the most arrogant & ignorant person I have ever dealt with! They never respond to emails, nor call back or even answer their phones. The only time you hear from them is on a Friday around 4.45pm via an email reminding you that you need to pay your Strata!!!… Read more

If you email [Name Removed] direct replying to his email, he passes the buck to body corporate, so what are they getting paid to do? He refuses to speak with anyone unless your part of the Body Corporate & in meetings he is ignoring you & rolls his eyes when ever you say something that doesn't fit with their criteria, they never listen to anything that a owner has to say! Absolute GRUBS! If your looking, please AVOID this MOB!

Our building of 14 units has been managed by Strata Partners for nearly 29 years. Our current crack team of Melissa Y and Karen T are outstanding. Their experience, knowledge and timeliness with handling every day matters and long term building management is exceptional. They are certainly held in high regard by all our contractors. After… Read more

working and running the Committee for more than 12 years, I have suggested Strata Partners services to family and friends when investigating new strata firms. Once their business were moved to Strata Partners, they all echo my opinion and experience. I commend Strata Partners, Melissa Y and Karen T on their consistent professionalism and high level of service

Our complex has been using Strata Partners for many years and my association with them has been over the last four years and I have always found all the staff to be courteous, really helpful and knowledgeable in all regards where Strata is concerned.

Karen has been managing our strata property for so many years now and have been consistently providing excellent service throughout. She is easily reachable and quick to respond in email or calls. Very knowledgable on what is possible and what is not. I would recommend strata partners for anyone looking to manage their property.

We always receive professional and timely support from the team at Strata Partners, particularly Celeste Arenas and Kim Kelly

I would not recommend Strata Partners – I live in an apartment building managed by Strata partners. In my experience the response to actions requested have been sub par.

Strata Partners are illegally holding onto my renovation deposit – I’m giving Strata Partners one star because it won’t accept none. I paid a renovation deposit of $5000 last year for my townhouse managed by trustees. There was a place coup within the trustee organization and new trustees appointed who instructed Strata Partners not to communicate with anyone else. So they won’t return my $5000 bond. Now I need to instruct a lawyer

Professional Company & Professional Staff – Our Body Corp has been with Strata Partners since early 2021 and they have been fantastic, always professional, helpful and a pleasure to deal with. Toby and Kirsty provide a top quality service that our committee had been looking for, their team understand and deliver excellent customer service and they know the industry inside out. We've… Read more

approached Strata Partners with numerous building issues that they have helped navigate around and provided the assistance we needed to resolve our problems. If you are looking for a highly professional strata management company, this is it. I can't recommend Strata Partners highly enough!

Very Happy Customer! – Strata Partners are a very professional, capable and amiable company to work with. We have been with them for a number of years now and have not regretted switching to them from our previous agents for a moment. They address all issues promptly and reply to emails and phone calls within a very reasonable time. They show initiative and provide… Read more

sound advice.

I have been on strata committees for close to 30 years and suffice to say have dealt with a few strata managing companies over this period. Strata Partners are a stand out.

I would also like to give a special mention to Michaela who always takes the time to really listen and understand our concerns. Both she and Fei Li (her assistant) show commitment and care to their work. Their professionalism is truly appreciated.

I have no hesitation at all in recommending Strata Partners.

Marina Rados 

great efficient management for a large apartment complex – I can easily recommend the service provided by Strata partners. I am on the Strata Committee for my building and am in regular contact with Emily and Matthew who manage our building. They are so great to deal with and incredibly efficient. It makes it so much easier to be on a building committee if you have experts to refer too and they are .. easy to recommend .

Thanks Lan ! – For being a great Assistant Strata Manager and congrats on the new gig..... Always replied to every question or query in a timely fashion and never left a question unanswered....what more can you ask for in an Assistant Strata Manager !

Thorough, personable and attentive service – Justin and Lan are a great team in managing our Strata group. They are thorough, reliable, personable and attentive in their service. (And a few extra words to satisfy the silly website rule that you must write at least 30 words)

Grateful thanks – Grateful thanks to Lan and Justin for attending to our requests in a professional and efficient manner. Meetings were handled well and immediate follow up on maintenance matters large or small, were appreciated. Effective communication.

Great Service – Lan Truong has been our Assistant Strata Manager for many years & has treated our small apartment block the same as a much larger business. Fast response, efficient service & a pleasure to deal with.

Hopeless – Would not touch them with a 40 foot pole. .Do not use them ever. My worst ever experience with a Strata firm. No real concern to discus important matter when asked or e-mailed always left to others to solve

Lovely service – My interactions with Priscillia have been great, always so kind and professional - Quick responses and great service! Would not hesitate to recommend her services to any clients. Nothing is too much trouble!

Excellent Strata Managers – Strata Partners have been managing our block of 15 units on the Lower North Shore for many years. The service provided has always been first class. Whether it be major problems or maintenance matters, Danielle and Christie attend to our issues with a quick response. They are so helpful, professional and pleasant to deal with, and show a dedication to getting matters resolved in a polite and courteous manner.

Great Strata Managers – I have been dealing with Strata Partners for a period of 10 years. The last two years or so, Danielle Searson has been responsible for managing the block of units in Naremburn in which I own one of the units. As secretary of the owners corporation, I deal with the strata managers on a regular basis. Danielle and her very efficient assistant,… Read more

Christie make my role a breeze. I would highly recommend Strata Partners on the basis of the professionalism of these two team members. Pam Lawton.

Excellent team: Highly experienced, knowledgeable and trustworthy! – I am Secretary of a Strata Committee in a large, 1970s building on the Lower North Shore and I highly recommend Melissa and Karen at Strata Partners to other OCs looking for a great building management team.

Responsive, reliable, proactive and professional – As an owner of lots in different strata schemes, I have worked with various strata managers. The current Strata Partners team of Glenn & Karen is the best that I've experienced. They are both incredibly responsive, reliable and professional, proactive in providing advice, and always keen to help. I very much value and appreciate Glenn's sound… Read more

advice and guidance on legal & procedural matters, and Karen's willingness to "go the extra mile" to get things done. They are absolutely trusted partners in the management of our strata.

Absolutely no hesitations in recommending Strata Partners! – For well over 20 years now we have exclusively been using Strata Partners to manage our properties. At all times & without delay, I have found them to be informed, prompt, professional & punctual in their replies & likewise very personable staff (especially Karen & Glen) with regards to any & all enquiries on behalf of both the Owners Corporation… Read more

& Executive Committee. Given the large & growing scope of their incumbent responsibilities & increasing knowledge base, I have yet to be let down on either accurate facts provided or swift replies whence it comes to the many enquiries frequently made on the owners behalf. As such, after more than two decades of interactions, I can not see any reason to deny their services anything less than full marks when it comes to professional recommendations.

Work well with the Owners – After the previous Strata Manager retired almost 3 years ago, the service provided by Matthew and Emily has been far better. I found both of them professional and responsive when issues were raised. The interactions have been positive and non-combative unlike the previous Strata Manager. They can trusted to provide the right advise. Emily is friendly and keen to provide assistance when requested. Keep up the good work!

The Strata works well – This Strata works well as they response any enquiry quickly and try to resolve it effectively. The new assistant, Christie Nguyen, who started this year, worked very hard to have tried to resolve my claims made last year. She always replied my requests quickly. We had eventually gone through all issues and get claimed work done on schedule. I was impressed.

Excellent Assistance – Strata Partners have been our Partner for at least 15 years. We use them to do everything from gathering quotes to organising and coordinating the tradesmen. At the AGM Matthew facilitated a very difficult meeting but was able to complete the meeting on time and secure the outcomes the building needed. A big call out to Kanna, Paula and Emily for their proactive service. True professionals.

Professional team – Our Strata Committee have been using Strata Partners for over 20 years for our building of 12 units in Wollstonecraft. Our current managers Glenn Smee and Karen Timberlake have been nothing but professional, helpful and punctual in all of our requests. We have just had a major window replacement completed. Glenn and Karen assisted to make the… Read more

process as seamless as possible. I could not recommend Strata Partners more highly due to the team looking after us.

Strata Partners - very professional and prompt – I've been dealing with Strata Partners on a multitude of issues over the last 6 months. I've found them very efficient, great recommendations on tradespeople and extremely prompt. I would definitely recommend them. A special thanks to Christie for all her great work

A professional Strata Manager – Strata Partners have looked after our building for a long time. As part of Strata Committee, I involved in addressing our building tasks and found that Christie has been very helpful, professional. Her response to our inquiries, requests has been exceptionally quick and professional. This facilitated quick positive results to all issues.