Strata Plus

Great service and results from Matthew Mayberry – I worked with Matthew Mayberry during the sale of my apartment, as our previous Strata organizations had neglected to register my renovation by laws two years prior. Matthew was able to organize an EGM, and update our ByLaws within three weeks! This was an extraordinary result, with the sale of my unit contingent on it. Thank you Matthew! Show reply

Quick response – Want to give a big thumb up to the property manager Selina Shang! She responds to my request so quick and efficient. Problem solved in one day. Great job! Show reply

First Class Professional Business Relationship – The commitment of Strata Plus Strata Management to looking after the Financial, Legal and Administrative affairs of our 59 Apartment Complex has been executed with a high level of due diligence and business practices. These are crucial contractual responsibilities for investment return of our properties - financial, emotional and lifestyle. Thank you to Michael Gilday and his great team, Local and Head Office. Show reply

Stay away from this Strata Plus and save your headache. One delay after another, no priority whatsoever, Ping me if you would like more details on how they function…

This is one of the worst Strata Managment companies I've ever dealt with. Our DP is located within "Cavanstone at Eastwood", perhaps the largest group of properties in the west of Sydney. They do not respond to emails, their telephone number is always busy, and we have even had one of their managers incorrectly record the Minutes of our last… Read more

AGM and have refused to amend their error. I would highly recommend that you do not deal with them. "Incompetent" is the best way to describe them.

We have had this company in our buildings for about 7 years now in some form or other and have nothing good to say about them. They are very poor communicators and seem to have little knowledge to share. We have been progressively moving our various strata plans away from them and cannot wait to not have to deal with them at all.

The worst experience by far. The most unprofessional strata organisation I’ve ever dealt with. From losing my documents and “forgetting” to add key items like renovations to the AGM agenda to ignoring messages from the unit owners. I had to write a formal complaint to the owner of the strata company to get things moving. If you are looking for a strata company - avoid this one.

Totally disappointed with recent performances – I could not give a lower rating than this. We have been with Strata Plus for over a decade. Recently we went to market. Our complex is large and consists of a number of Strata Plans. Over the past couple of years Strata Plus has continually delayed audits, in spite of changing financial year end to assist them and for the past couple of years… Read more

our AGMs have been held 3 to 3.5 months into the new financial year. At one stage they turned our Building Management committee into one that was combative and divisive. In spite of meetings with the CEO and Head of Strata, nothing appears to have changed.

Avoid if you can – If I could give zero stars, I would. This is hands down the most unprofessional Strata company I've ever dealt with. Their service is abysmal. They impose charges without any prior notification and only inform you well after the fact. Instead of taking responsibility for their errors, they shift the blame and expect you to cover the costs. Dealing with this company is nothing short of a nightmare—avoid them at all costs.

Abysmal Customer Service: Unresolved Issues and Unresponsive Management at Strata+ Parramatta – My experience with Strata+ in Parramatta has been extremely frustrating and disappointing. Over the past two weeks, I have made multiple attempts through phone calls and emails to resolve an issue with my account number, yet I have received no resolution. The lack of responsiveness and assistance from the manager, [Name Removed], has been utterly… Read more

unacceptable.

Delays can happen, but the complete lack of acknowledgment or effort to address my issue is deeply concerning. Strata+ must drastically improve their communication and customer service. The current approach to handling client concerns is woefully inadequate and unprofessional. Immediate action to enhance responsiveness and a proactive attitude toward resolving issues are essential to avoid further dissatisfaction.

I strongly urge Strata+ to prioritize their clients' needs and address these significant shortcomings to improve the overall customer experience.

A Disappointing Experience with Strata Plus: Inadequate Communication and Unfair Charges – As an owner of a strata-titled property([Content Removed], [Content Removed]), I had high hopes for a seamless and transparent experience with Strata Plus. Unfortunately, my experience with them has been nothing short of frustrating and disappointing. Their handling of owner invoices or statements has been particularly concerning, leaving much to… Read more

be desired in terms of communication and fairness.

One of the most significant issues I faced with Strata Plus Service was the complete lack of communication regarding my strata fees. Incredibly, I never received any invoices or statements for my strata fees in the first place. As a busy individual, I relied on the company to keep me informed about the status of my payments, but they failed miserably in this regard.

They only send a final notice when payment is overdue for more than 2 months so that they can charge exorbitant interest and legal recovery fees. This punitive approach seemed to be their preferred method of dealing with owners, rather than fostering understanding and cooperation. Such an unfair and heavy-handed tactic is entirely uncalled for, especially given the lack of effort they put into notifying owners about their dues in the first place.

It is evident that Strata Plus places little value on effective communication and transparency. As a property owner, I expected a certain level of accountability and professionalism, which they miserably failed to provide. Their lackadaisical attitude toward invoicing and their readiness to impose harsh penalties for their own shortcomings is deeply disappointing.

I cannot, in good conscience, recommend their services to other property owners. Their poor communication, lack of invoice and statement reminders, and unfair charging practices demonstrate a disconcerting lack of integrity. As an owner, I deserve a management company that respects my time and financial commitments while treating me with fairness and understanding. Regrettably, Strata Plus Service has proven to be anything but that.

I would strongly advise prospective customers to exercise caution when considering Strata Plus Service as their management company. There are likely better options available that value their clients and uphold a higher standard of professionalism.

Worst strata managers ever! – I have been a volunteer strata secretary for 3 years and would NEVER recommend S+ for a strata management company. Our SM didnt even know the current strata legislation. The one before her did nothing for the few months she was our SM then resigned and, the one before her, (yes we have had 3 in 4 years), was great but so stressed trying to catch… Read more

up on all the work left behind by the first SM, that she resigned. They wanted to unnecessarily raise our strata levies by 16% in 2022 even though we had already projected our necessary increases for 5 years!! Don't waste your time or your strata's money!

Harassing or ignoring ! – This company would be the worst strata management ! Surprised that they are still in business. No service at all when needed or even to comply with legislation! Then after they are not managers endless communication! Can’t even have their mail lists up to date!

Terrible Management & Communication – Avoid Strata Plus, we just voted to remove them as our strata managers. - Unresponsive - Don't forward on quotes to the committee - Haven't received latest invoices - Send third parties to get quotes with no scope of what they are to do - Poor communication on when third parties are attending the premises Very poor that they are collecting fees to do nothing, will be taking steps to get a refund for inaction over the last 2 years.

Worst strata management company we have encountered – In our experience and opinion this is the worst strata management company we have encountered. They encourage disputation insuring mediation with NSW Fair Trading is required. This ensures that the strata company enlarges their fees at the Owner's Corporation expenses. I advise to seek alternate Strata Managers.

Unresponsive – For more than two years Strata Plus has not fixed the water ingress issue inspite of so many emails and phone calls. Just need to keep following up. They just keep making promises but hardly any action.

More like Strata Minus – A headache to deal with! We found out on Monday first thing in the morning that our water was not running. We promptly contacted strata to explain the situation. [Name Removed] (Strata Manager) was rude, unhelpful & insisted we sorted the situation ourselves by redirecting us to Syndey Water or telling and/or to call our own plumber as no other… Read more

building had similar complaints. Only after we checked with our neighbors, who also experienced the same issue did Strata inform us that the developer was working on the plumbing line for the whole site.

We have also requested documents for warranty purposes since EARLY FEB and their solution was to ask us to contact the developer ourselves.

Very poor communication highly inexperienced managers – With this [Content Removed] any profit comes before service. Communication just does not occur. They would Rather take money that does not belong to them than resolve a issue in penalty fees. Strata plus has a culture of not sending Out invoices for strata levies especially for investors, they will send out penalty notices And they then will… Read more

refuse to communicate with You on the issue. Further more Strata plus will not send Information crucial to the property maintenance, Good luck getting them to organise a AGM. This is a poorly run business that is only interested In lining the 12 or so executive members pockets.

Creates negative culture – StrataPlus actively encourages a negative and petty culture within our building. They spy on building works (using outside access), have ‘special meetings’ specifically to discuss certain residents with no clear objective other than gossip, provide confidential information to residents about other residents, write aggressive emails if a swipe is… Read more

lent to a visitor, allow pets off lead for some residents and not others and seem to spend a lot of time viewing footage and swipe records to find fault with residents. Highly recommend using another company.

Useless – Ignore emails and telephone calls. Make up excuses as to why meetings are not scheduled. The list goes on. Just hope the our strata changes managers' at the next agm. I will be pushing for it.

Very happy – Extremely happy with the management team at strata plus have been with strata plus for 2 years. We are a small block of 14 and have never had an issues since changing from our prior Strata Show reply

Inconsiderate! Drilling works during COVID-19 lockdown when everyone is stuck at home and WFH – In a LGA on concern, it's hard enough that police are on the streets making sure people are staying at home during the COVID lockdown. Strataplus just makes it harder for residents by allowing 2 weeks of drilling and jackhammering in a complex with 300 units. Imagine being stuck at home during a COVID-19 lockdown, over 1,400 confirmed COVID… Read more

cases outside, large fines for being outside, theres work to do, calls to be made, with or without kids..... and all day for 2 weeks you have drilling and jackhammering noises!

On top of that, according to the new regulations, if we get one confirmed covid-19 case in the complex, the whole complex may be under FULL lockdown (no way out even for vaccination or shopping for food)!

Business Practice – I have been a contractor for properties managed by this company and have only good things to say about there attention to needs of the tenant and those contractors employed to service their facilities

Non responsive - not sure why we pay and don't get any service – Constantly forced to follow up without any response. Resort to publically posting on sites like this to make sure message gets to right person as normal email channels are left unanswered. Poorly run business with no processes. Not sure what Strata Plus average response time is (if they even bother to measure it) but it is a disgrace.

Efficient and caring strata management – Christine manages my buildings strata and is very knowledgeable. She has nice and speedy replies; I feel like I can trust her and that she truly cares about any concerns I ever have.  Show reply

Professional – Christine is super efficient and true to her words. Highly recommend her high level of professionalism and prompt response to requests. Very friendly, polite and easy to deal with at all times. Show reply

Christine and Joshua always answer our enquires in timely manner – I have been working with Christine and Joshua for more than 1 years and they always response to my enquiries in timely manner. They work hard and sometime working after office hours to make sure the support is there when we need it. Show reply

Great Strata Management Company – I've worked with Strata Plus for a few years now on a variety of sites. Jack has always been great to deal with and incredibly knowledgeable. I'd certainly recommend working with them. Show reply

Experience and Guidance – I have worked extensively with Strata Plus in my capacity as the longest serving member of our Executive Committee and having held all three Office Bearers roles. Strata Plus has guided the building through difficult situations including issues such as the Meriton defects (resolved and remedied in our favour), as well as other minor issues. … Read more ·  1

Strata Plus provides experience and knowledge with a personal touch. During my time, I have dealt with some excellent Strata Managers, they have guided me in all my roles, the most recent being Joshua Janos. Josh is a pleasure to work with, he has vast experience, is professional, unbiased, helpful and is available to provide assistance when and where needed. I recommend Strata Plus as an excellent Strata company to handle any strata schemes.

Knowledgeable and up front – I have had Strata Plus manage our building, and found our Strata manager to be extremely knowledgeable, and help put mine and other committee members concerns at ease, especially with dealing with troublesome neighbours that had no idea when it came to the legislation and bylaws of the block. I would strongly recommend them to manage one of your biggest financial investments (your home), as I have with mine.  Show reply

Reliable & responsive! – We work in the industry alongside many strata managers. They are very responsive (indicative of a reasonable workload on their managers) and support from the top whenever needed. Highly recommend them, if you are making this important decision. Show reply