What a nightmare.
Strata Res was providing Assisted Service for our strata for a couple of years without major issue. If there were they were corrected and we moved on. Since Jan 2019 the service has almost been non existent and and the emails when you get if you dare to query issues are abusive both from staff and management. Wondering who the client is in the relationship. Not sure what has transpired but steer a wide berth.
We have moved our strata management from another company to Strata Real Estate Services two years ago. The best decision we made and so far we are happy with service they provide. No stress, things get sorted out and done within few days. The online portal they provide is excellent: view accounts, jobs done and pending. Payment and work approvals are done online through their management portal. We are signed up for their full management package.
AVOID AT ALL COSTS! Terrible company
This company is the worst strata I have ever dealt with. They accidentally sent all my personal banking details including account numbers and detailed statements to other owners in our apartment via email. They are near impossible to get a response out of for anything. They rarely respond to emails or voice messages and when you do actually manage to get someone on the phone you get passed around to completely different people each time and have to start explain the situation all over again. Trying to get anything actioned is near impossible.
Dealing with this company is extremely frustrating and stressful, so if you have any choice in the matter, don't use this company.
Don't use this company we have been overcharged with no proper explanation!!!! The customer service person ([name removed]) often replies I understand your frustration (but does nothing about it). Here why she understands our frustration Useless service [name removed] won't return calls is arrogant they registered a bylaw "that went through by mistake " so now we have a bylaw we don't want!!! They aren't going to fix this!!!
The managing agent forgot to turn up at the AGM we had to call her to remind her we were all waiting she turned up 45 mi...
Value for money
Recently changed to strata res. We were being charged a fortune with no service from Jameson’s in Mosman. Not only did these guys half what we were paying, but we have had execellent service. Phone calls returned quickly, emails responded too and site visits ever couple of months. Never seen proactive management like this before in this industry, and I’m the head of 4 committees
- Verified customer
Service that fits us
I’m not one to post on these sorts of sites because I don’t really think you can trust them but the experience I’ve had with this guys has just been outstanding and I feel like others should know. They deserve the support because they really go above and beyond. Only strata company to actually care about our building and want what’s best for it. Rare in this industry!
Finally worry free body corp
Really happy with our new body corp management. They cleaned up all the mess from our old manager (who didn’t even tell us about the law changes) and we are off to a great start. We got a great deal for three years and it really feels like I can finally relax in our strata
Very helpful body corp management
Being the head of my committee is a challenging task, and I’m always striving to bettering my and other neighbours living spaces. Regardless it still is hard to juggle all my other responsibilities as well as my building. That’s where strata real estate services have really helped out, the affordable pricing and program system makes life a lot easier. And anytime I do get stuck or having any questions in regards to certain legislations and acts the customer service support is extremely helpful and answers my questions in a professional and timely manner. Would very much recommend them to other committees and owners
Experienced service provider with all things strata
We encountered some serious issues with some of the residents when they began unapproved renovation work on common property they claimed their own. The previous management company was a total failure in fixing the disputes and had no knowledge of our scheme so even facilitated the process. That is exactly when SRES came to our rescue. Jason quickly took measures to address this, and with regular site visits, discussions, breach notices and assistance with tribunal proceedings, things began to turn around. His strong knowledge of our plan, star...ting from the initial site visit, helped the owners corporation understand the severity of what this particular owner had done. We found Jason to be really trustworthy, understanding, knowledgeable, with ideas tailored according to our needs. He has been extremely attentive in following up matters with tradesman, bridging the gaps of communication between owners, settling disputes between residents and providing suggestions for meaningful action to the executive committee.
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