Strata Real Estate Services

ABSOLUTELY DISGUSTING! Because my property manager had left my levies unpaid for a long time (without my knowledge), they're solicitor issued me with a final notice(the only notice I received was a final notice) so I tried to call them sort it out. So many unanswered calls and messages. So I contacted their solicitor offered two payment plans… Read more

because the first was rejected. They never got back to me or answered my calls regarding the second payment plan so I kept ringing when I finally got through the solicitor was so rude obnoxious she said if you can't afford the levies then you need to sell and I'm not your solicitor so I don't need to actual do anything for you. She was absolutely vile and rude. So in the end the collection fees that I had to pay was $1400 ontop of the levies ( $3400 total) and only a few weeks to pay it in. These people are terrible don't go with them, this isn't th a first issue where they have behaved terribly with me it's just the worst. They do not give a crap about their clients they're only interest in money grabbing. I'm not the only one who is digusted with their unprofessional behaviour but they are too scared to verbalise it. I don't care any more they have pissed me off too many times now!

Strata Real Estate Services (SRES) – SRES have been managing our property for several years. I would like to thank Melissa Campbell, our SRES Manager, who over these past few years managing our property, has helped resolve numerous owner and property issues promptly and professionally. Melissa is delightful to deal with.

Happy customer of Strata RES – I have been dealing with Strata RES for a number of years. This has been in the capacity as an owner of a unit, and also being the Treasurer & Secretary on the Body Corp in different years. I found Nicole and the team professional, efficient, friendly & accommodating. From my experience, I would highly recommend Nicole and the team at Strata RES. Neutral Bay - Dec-21

Professional, dedicated and caring strata manager – Our building was a mess before Strata Real Estate Services were engaged. The Owners Corporation was riddled with issues, disputes, and ignorance. We started seeing great improvements shortly after SRES came onboard: conflicts were resolved, questions answered and issues attended to. Management of the company were (and continue to be) exceptionally… Read more

generous with their personal time and strata managers have always provided professional guidance in a timely, helpful manner. We have not experienced this type of attentive service anywhere else in the past. We are very grateful to SRES for their personal and caring approach to our building, and most importantly, for turning the building into a place where residents are happy, content, and life is peaceful. Thank you for always going above and beyond, we are not just a happy customer but big fans of SRES!

Terrible – Terrible communication, frequent changes in our designated Strata Manager without notification, poorly run Ages, additional charges levied for items such as postage and stationary when the majority of our communication was via email, lost documents ....... All up a most frustrating and time wasting experience.

Take great care! – Customer service & communication simply hopeless..to cap off a history of poor service they lost our SP title deed given to them at the our AGM for safe custody! Don't expect them to return calls unless you are in the sales cycle You have been warned

Company that employs an agent who assaulted and tried to bite off Ola Drivers Finger – This company sets a very poor standard when it chooses to employ a drunken violent agent who attacked and bite an Ola driver and almost severed his finger. Drunk and aggressive Jillian Hull be very careful when dealing with this women she is dangerous.

What a nightmare – Strata Res was providing Assisted Service for our strata for a couple of years without major issue. If there were they were corrected and we moved on. Since Jan 2019 the service has almost been non existent and and the emails when you get if you dare to query issues are abusive both from staff and management. Wondering who the client is in the relationship. Not sure what has transpired but steer a wide berth.

Excellent service – We have moved our strata management from another company to Strata Real Estate Services two years ago. The best decision we made and so far we are happy with service they provide. No stress, things get sorted out and done within few days. The online portal they provide is excellent: view accounts, jobs done and pending. Payment and work approvals… Read more

are done online through their management portal. We are signed up for their full management package.

Very efficient – Our Manager at Strata Real Estate Services is excellent, prompt, thorough, proactive, friendly Thanks - it is reassuring to know he has his eye over everything

Great – Great strata company. Easy to use systems that give us access to everything. Manager friendly, bills paid on time. All works really well

happy – good body corporate company. happy with services provided by our manager Vincent. he is local which helps so he visits site often

AVOID AT ALL COSTS! Terrible company – This company is the worst strata I have ever dealt with. They accidentally sent all my personal banking details including account numbers and detailed statements to other owners in our apartment via email. They are near impossible to get a response out of for anything. They rarely respond to emails or voice messages and when you do actually manage… Read more

to get someone on the phone you get passed around to completely different people each time and have to start explain the situation all over again. Trying to get anything actioned is near impossible.

Dealing with this company is extremely frustrating and stressful, so if you have any choice in the matter, don't use this company.

Warning!!! – Don't use this company we have been overcharged with no proper explanation!!!! The customer service person ([name removed]) often replies I understand your frustration (but does nothing about it). Here why she understands our frustration Useless service [name removed] won't return calls is arrogant they registered a bylaw "that went through by… Read more

mistake " so now we have a bylaw we don't want!!! They aren't going to fix this!!!

The managing agent forgot to turn up at the AGM we had to call her to remind her we were all waiting she turned up 45 minutes late then we had to provide her with paperwork for the meeting. Our block is only 4 owners and they couldn't even get the attendance for the meeting correct.

Then recorded in a meeting that my wife had brought up things. She wasn't even at the meeting!

Other items were on the minutes that weren't discussed.

Charged $275 for "Attendance to lodge bylaws as a matter of urgency " we had been instructing them to lodge the bylaw for two years. We have had several different managing agents all with very little experience. The amount of stress this company has caused all owners is unbelievable once we signed a contract it got even worse. I have told them that our email address has changed and they can't even change an email address!!! You have to have at least two owners at a meeting by law not if not if you're with SRES one owner will do and you don't even have to tell that owner about it. They even had a hide to charge us for extra time at the AGM when we were trying to sort out there mess!!!! Countless emails ignored. They won't let us out of our contract!! This is just some of the problems caused by strata real estate services. I know [name removed] I understand your frustration and sorry you feel that way. Yeah right your company doesn't care less.

I urge anyone else who is having problems with this company to report them to the Department Of Fair Trading. These people shouldn't be licensed.

Management of everything – Helpful management across all areas of our strata. Their online system is so useful to find the information I need, and the staff always try their best to fix any issues  Show reply

Great service ALWAYS! – I have had the pleasure with dealing with Strata Real Estate Services for a few years. They are always professional, reliable and their customer service is of the highest standard. Nothing is ever a problem for them. So easy and a delight to work with.  Show reply

Great strata – Long time friend and client of the company owner. Great management, wonderful team who always do their best to help  Show reply

Best strata yet – Strata res are great. We were stuck in a three year agreement with body corp services and strata res gave us a few months free so we could exit earlier. Thank goodness for that, we now finally have value for money  Show reply

Value for money – Recently changed to strata res. We were being charged a fortune with no service from Jameson’s in Mosman. Not only did these guys half what we were paying, but we have had execellent service. Phone calls returned quickly, emails responded too and site visits ever couple of months. Never seen proactive management like this before in this industry, and I’m the head of 4 committees  Show reply

good strata mgmt. works well for us – really helpful strata. quick replies and professional. it’s mums unit they look after and as she is no longer able to correspond strata real estate have been really understanding and assisted me with managing the unit for her  Show reply

Wonderful people + great company – Really love the crew at SRES. Amanda and Sue are so reliable and we’ve had two managers now and they’ve been great. Humberto had to leave because of a visa issue and we were upset about that but our new lady (forgot her name) is great  Show reply

Service that fits us – I’m not one to post on these sorts of sites because I don’t really think you can trust them but the experience I’ve had with this guys has just been outstanding and I feel like others should know. They deserve the support because they really go above and beyond. Only strata company to actually care about our building and want what’s best for it. Rare in this industry!  Show reply

Finally worry free body corp – Really happy with our new body corp management. They cleaned up all the mess from our old manager (who didn’t even tell us about the law changes) and we are off to a great start. We got a great deal for three years and it really feels like I can finally relax in our strata  Show reply

It is a great pity that there is no Zero Rating – Shocking, terrible, appalling, currently worse than having no Manager at all. No response to letters, inconsistent action, and when they do act, they often get it wrong. Service was originally great. Not any more.

Poor Service – Very disappointed with the service provided. Emails often not returned, meetings poorly prepared and minutes inaccurate and lack of follow up. I would not recommend this company.

Very helpful body corp management – Being the head of my committee is a challenging task, and I’m always striving to bettering my and other neighbours living spaces. Regardless it still is hard to juggle all my other responsibilities as well as my building. That’s where strata real estate services have really helped out, the affordable pricing and program system makes life a lot… Read more ·  1

easier. And anytime I do get stuck or having any questions in regards to certain legislations and acts the customer service support is extremely helpful and answers my questions in a professional and timely manner. Would very much recommend them to other committees and owners

Experienced service provider with all things strata – We encountered some serious issues with some of the residents when they began unapproved renovation work on common property they claimed their own. The previous management company was a total failure in fixing the disputes and had no knowledge of our scheme so even facilitated the process. That is exactly when SRES came to our rescue. Jason… Read more ·  1

quickly took measures to address this, and with regular site visits, discussions, breach notices and assistance with tribunal proceedings, things began to turn around. His strong knowledge of our plan, starting from the initial site visit, helped the owners corporation understand the severity of what this particular owner had done. We found Jason to be really trustworthy, understanding, knowledgeable, with ideas tailored according to our needs. He has been extremely attentive in following up matters with tradesman, bridging the gaps of communication between owners, settling disputes between residents and providing suggestions for meaningful action to the executive committee.

Really happy – Great company, really helpful staff, I like that their director Murray actually picks up the phone and talks to customers, that’s the sort of family run business I want to support  Show reply

Excellent Service across all areas – We recently signed with this company, and were so impressed with the helpful attitude offered by staff in each department. When calling to speak to my manager about levy payments, the receptionist kindly informed by I was best to speak to Accounts. When my call was directed there, the head of accounts spoke with me for as long as I needed to… Read more ·  1

explain the levy payments and how they are calculated. We were a self managed scheme, and the advice we have received from accounts, Admin, the strata Managers, and customer service has been so helpful and informative. I was told my a family member that Strata Companies always charge you for questions and never respond to your inquiries, but strata real estate services has always been responsive and helped me with any of my questions, and have not charged anything additional for this. Their online portal, which Ive now been told is exclusive to them, gives us complete access to all our records and financials, which is so convenient and has saved us time as everything we have needed has been online, there was no need to even contact our manager. I was really surprised to read the reviews here.. maybe the organisation has changed recently, but as soon as we appointed them our manager arranged to come out on-site and inspect the property, raising some issues we weren't even aware of. He informed us this is done quarterly. He also allowed for us to hold our AGM on-site which was really convenient for us as we have several older folk in the building. Overall really happy with this company and hope things continue the way they are going now.

Lousy ! Take your Account elsewhere – Very poor attention to detail, and a 'could care less' customer service culture at SRES from the Management through to the account managers. I've chaired many Strata Committees whose Accounts are with varied Strata Management Companies, and this is by far the worst. They've lost our account ...and not a day too soon!

Worst strata service I have ever seen – Once they changed our strata manager the service went from average to terrible, nobody answers emails, the contractors the send to mow the lawn and clean the premises are so bad, I have asked to change them and nobody answers my messages, I have asked for AC installation approvals and no answer about anything. This is an update. The Catch Supplier (Ideal Sources) has sent me a replacement valve for the boat. Thank you.