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Stratco ACT, Fyshwick

Stratco ACT, Fyshwick

3.5 from 6 reviews

Reviews

3.5

6 reviews
5
(3)
4
(0)
3
(1)
2
(1)
1
(1)
  • Product Quality
    4.5 (4)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    2.5 (4)
  • Timeliness
    1.3 (3)
  • Rates and Fees
    3.0 (3)
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Good Product. Extremely poor service

published

Delivered 3 weeks late after promise of 2 week delivery after full payment. DeLivery truck got bogged on customer site and no offer to assist. Client expense to get him out and no offer from Stratco to recover for driver and truck. Kit instruction very poor. Request to purchase shed bench and cupboard kit and no response to product availability.
Branch called me to offer floor stock of an alternative product at reduced price and referred me to website to view. Website had no product details or pricing. Appalling to deal with. Might order online in future as Branch service substandard. Will purchase workshop bench elsewhere

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationFyshwick
See all answers
1 comment
Stratco
Stratco A.Stratco

Hi Tim, it is disappointing to hear you had this experience with Stratco. I have sent you a message to discuss this further and follow up the situation with management. Regards, Annabelle

Cooldek Outdoor Unit

published

Where did thing go right..Wrong Riser Brackets....Wrong Beam-Beam Brackets...Order Mistakes...Thanks to Scott for filling in the missing gaps....Overall Product is AAA finish let down poor quality control of dispatch. Would use again due to superior finish & ease of construction.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
See all answers

Efficient and Helpful

published

We needed an awning over the front, so we rang Stratco and spoke to Carrie about our problem with another company overcharging for a small job. Even though there isnt enough work for Stratco on the Coast, Carrie come through for us. Carrie rang back within 20 minutes with a solution for us. Not only are we getting the awning done but also at a reasonable price.
I would like to thank Carrie and the staff at Fyshwick who made this possible.
My husband and I would not hesitate in dealing with Stratco in the future.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Jonesy

JonesyFlynn 2615, ACT

Great Product just don't have any parts missing from your delivery

published

The product is great & the final result was excellent.
But unfortunately there were a number of major components missing from my delivery, posts & guttering.
Resolving the missing parts was agony and even when they were replaced the first post was the wrong colour.

Customer Service
Rates and Fees
Product Quality
Timeliness
Return Claim MadeNo
Store LocationStratco ACT, Fyshwick
See all answers
1 comment
Stratco
Stratco A.Stratco

Thank you for providing feedback, I have sent you a message if you wish to discuss this further. Regards, Annabelle

Greg

GregSouth-Eastern Region, NSW

Great service from the right staff member.

published

Right from the start I received great advice and assistance with my project. Almost all staff have been super nice and helpful and have offered advice to help plan, pay and deliver the goods to site with no issues.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFyshwick ACT
See all answers
Lisa

LisaSouth West, WA

Great service very friendly

published

Very friendly staff and very helpful staff in store and over the phone there was lots of options to choose from and they have a great rewards system can’t fault the Bunbury store

Store LocationBunbury

The reviewer stated that an incentive was offered for this review

See all Stratco reviews

Questions & Answers

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