Stratco VIC, Dandenong

Incompetence – (Reposted from google for inclusion). From first contact on 08/09/21 Stratco Doveton has been nothing but incompetent. Dreadful customer service. Should have realised there was going to be a problem when initially received incorrect posts for verandah on 16/09/21. On 03/11/21 attended Doveton to purchase 5 blinds and 3 custom screens. $9,904.05… Read more

worth of product. Expecting installation of blinds prior to Christmas. From initially not submitting the paperwork for the installer to measure up, through receiving a phone call on 3/12/21 to inform me they actually don't make the blinds I want (and paid 50% deposit for), I foolishly requested they continue with the custom screens.

On 03/02/22 I attended Stratco Doveton and picked up screens only to get them home and find they didn't use the installers measurements, they used my width and a guestimate on the height. 08/02/22 contacted Stratco to have them remade and these picked up. They requested I measure the areas for the screens. Informed him the installer still had the measurements as I had spoken with him and to get them from him.

On 08/03/22 rang customer service to ascertain firstly if an order had been placed and if so when it would be delivered. No order found. The customer service person looked at the file then told me he didn't want to get involved. Understandably considering the mess they have made. Nick was supposed to call me on 08/03/22 with an update but didn't. I can only imagine that nothing has been done.

I have now purchased and had installed 5 blinds that could have been supplied and installed by Stratco had I been given the correct information on 03/11/21.

UPDATE. 10/03/22. Waited in for phone call. No call received. Attended Stratco Doveton and spoke to Nick. No order placed for replacement screens so I've been waiting a month for nothing. Refund received.

Subsequently received a call from the Stratco retail manager on 10/03/22 who offered to resubmit order. Offer rejected.

Account department hopeless – After Shaun, the store manager did an excellent job in looking after us however, the accounts department screwed up, the mistake was my fault were I accidently overpaid, put $5,000 on the wrong card. You would think no problem, we can just reverse the transaction on your card, just swipe your card and enter the credit. Nope, it will need to go to… Read more

our accounts, Ok I thought, they should be able to do it the next day, NO, it will take 2 weeks. No explanation as to why from accounts, I found this out after waiting for 3 days after the request was given to the accounts department. Again, excellent service from the salespeople but I would hate to have any sort of monetary dispute if it takes two weeks to process a credit card credit.

ADVICE & SERVICE – We were very happy with the process from the minute we first walked in the door of STRACO Dandenong our sales consultant Shaun went above and beyond to make sure we got exactly what design pergola we wanted and that was in our budget would highly recommend . Show details ·  1

Most incompetent business I have ever dealt with – From first contact on 08/09/21 Stratco Doveton has been nothing but incompetent. Dreadful customer service. Should have realised there was going to be a problem when initially received incorrect posts for verandah on 16/09/21. On 03/11/21 attended Doveton to purchase 5 blinds and 3 custom screens. $9,904.05 worth of product. Expecting… Read more

installation of blinds prior to Christmas. From initially not submitting the paperwork for the installer to measure up, through receiving a phone call on 3/12/21 to inform me they actually don't make the blinds I want (and paid 50% deposit for), I foolishly requested they continue with the custom screens.

On 03/02/22 I attended Stratco Doveton and picked up screens only to get them home and find they didn't use the installers measurements, they used my width and a guestimate on the height. 08/02/22 contacted Stratco to have them remade and these picked up. Requested by Nick Kordic to measure the areas for the screens. Informed him the installer still had the measurements as I had spoken with him and to get them from him.

On 08/03/22 rang customer service to ascertain firstly if an order had been placed and if so when it would be delivered. No order found. Apparently the customer service person looked at the file. Then told me he didn't want to get involved. Understandably considering the mess they have made. Nick was supposed to call me on 08/03/22 with an update but didn't. I can only imagine that nothing has been done.

I have now purchased and had installed 5 blinds (that could have been supplied and installed by Stratco had I been given the correct information on 03/11/21).

I have suggested that Stratco Doveton could be better utilised as a dispatch depot for the collection of product by installers and consumers, as the times I have attended, the premises has been empty apart from staff. The staff I have dealt with definitely need retraining or closer supervision.

UPDATE. 10/03/22. Waited in for phone call. No call received. Attended Stratco Doveton and spoke to Nick. No order placed for replacement screens so I've been waiting a month for nothing. Refund received.

My first ever review, " Stratco " a TERRIBLE supplier !! – November 2021, Discussed and then ordered small section of fence , gate and fitting. ($1350 ) We will do our best to get to to you, the last week before Xmas. I made contact the week before Xmas and was told NO SORRY, delivery now February 2022. Stratco at no stage contacted me, no phone calls, no tracking, no emails. February 4 th 2022, I… Read more

make contact, discussed late supply with manager ( Shaun ? ), he expresses surprise that, he knows nothing of the issues and suggests, product maybe available week beginning 6 the Feb, 2022.

I pickup and load, product is okay however, no plastic plugs (4 * 40 mm) in square sections of gate, I supply ex Bunnings.

Conclusions; This tradesman had been told, don't deal with Stratco, will I ever learn to listen to my building mates and to think, I've only been in the building industry for 50 years !!

Stratco need to learn, even if the message to a customer is bad news, they still need to communicate, NOT stick their heads in the sand and hope no one sees them !!

Neil Jamieson

Helpful service people – Service people who went out of their wY to find parts and documents required even old parts for repairs and paperwork, brillant Show details ·  1

Great products & service – I'm delighted with my purchases from Stratco and the helpful service. I recently picked up my online order of raised garden beds & a diy patio heater. My enquiries about the heater in store were answered knowledgeably and I was shown an assembled working model - you're never quite sure what's in the box! The quality of the garden beds is… Read more ·  1

excellent - nice touches such as wing nuts, corner protectors and powder coat finish. This is my second purchase of the same product. They have not rusted and faded the way my initial beds have, purchased from a discount retailer. Onsite parking is great as it's so close to the store.

No customer service – After 4 delivery dates given to us and me having to loose 2days of work waiting for the delivery as you only have curb side delivery and the patio could not be left on street very unhappy customer would not use or recommend Stratco again  Show details ·  1

Stratco are my saviour – Nicholas Kordic is an awesomely efficient Stratco employee. He was able to understand my situation and came up with all the answers that solved my problem with getting my Gable Homeshed erected. Would recommend him along with the other guys there to anyone.  Show details

Terrible customer service – The owner of the house I’m renting kindly Purchased a carport for meprw from stratco Dandenong , was told it would take nearly 2 weeks for delivery which was no drama . Was told it would be delivered on the Wednesday and to call the day before for a rough time of delivery so I arranged for time off work to except delivery and for my own team to… Read more

erect it. Got a call the day before to inform me that the delivery day had to be changed due to a driver being ill. I said I’ve arranged for erecting the carport the next day and I’ll have to cancel everything which upset me so I said to cancel the order. I was then told they can put it on another truck and it can be delivered. I asked for rough delivery time and told I’d have to call after 9am on delivery day. I went to the shops early as I was told to call after 9 as I didn’t think It would be delivered before that but 8am I get a call the truck is at my house so had to rush home . After the driver left I discovered 3 pieces of the carport were missing. I called stratco and was told they’d look into it and call me back but 3 hours went by with no call and I needed these pieces that day as I had taken time off work and it was getting erected the next day so I called again. Was told they can’t find the parts and would call back in 10 mins , no call back after an hour so I called again. This time after being told they’d look into it again and try give me a call before close of business I told them I need the parts before close of business . Was told the parts would be delivered the next day which I had no choice but to except, hopeful they would arrive In time for the blokes I had arranged for erection. Get a call half hour later saying the parts can’t be delivered till the Friday. Extremely angry I called the installer crew to cancel and was lucky they could come Saturday morning. I arrange for more time off work as my house has locked gates and I have to be be home to except delivery. Friday comes , mid afternoon no delivery so I call AGAIN. Bloke on the phone knows nothing about the situation and said he’ll call back. I explained to him the amount of times I’ve been told I’d get a call back and got no call , he said he’ll definitely call back , guess what , no call back . I call back In a rage as I had the installers coming in the morning. Told them they can come and pick there carport up I’m over it . I am then told they would try to get a courier to deliver the pieces on Saturday morning. The pieces finally arrive around 10 Saturday morning. Worst customer service I’ve ever experienced, absolutely disgraceful.

Still no communication – Our attempt to have satisfactory communication with this business is so frustrating, this is my 3rd or maybe 5th review, one is pending so probably won’t be published Our build should of been completed 10 weeks ago but with lack of communication/and them returning calls, here we are still going We had the area manager come look at it 2 weeks ago… Read more

and aid that the problems could be fixed, but the crank angle post which was manufactured not square, he has no idea how to fix that So after a phone call to him yesterday and him not returning my call, so my husband called his mobile this morning and asked him if he could return his call, it’s 10pm, I don’t think he’s going to call tonight I rand his mobile at 5.30 and left a message for him to ring me tomorrow as I’ve had enough This is an $11.500 build, I feel thru should compensate us financially and then go, so we don’t have to deal with them again That way we can pay someone who knows what they are doing and will actually communicate with us to come fix it Debbie Phillips

False promises – Went to Stratco Dandenong just after lockdown ended in to organise patio blinds. Obtained quote and was advised blinds would be installed prior to Christmas. Payment was required in full prior to a site visit to measure up. Once again we were assured blinds would be fitted before Christmas and we paid $6200. Approx 10 days later on site… Read more

installers came to measure and advised blinds would be installed before Christmas. Later that day received a phone call from Stratco Dandenong advising blinds would not be ready until late January. Next day rang Customer Service requesting full refund and was then advised that blinds would be prioritised and definitely be installed before Christmas. 2 weeks later I called Stratco and was advised blinds will not be available before Christmas but sometime late January to mid February. I have since cancelled the order and received refund.

I am disappointed that Stratco asked for the money in full (other companies ask for a deposit and remainder paid after installation) and that they continually promised a delivery date that they now say was never achievable.

nick for grat sales and sam for delvery – nick was great i helping with design at dandenong and sam for helpfull delery he put the roofing in the front yard just where we wanted it ,nick was really great with helping me design my cool dec roof

Excellent Service and very kind staff – My husband and I came into the Doveton store to buy a carport and were greeted by Greg who gave us the ultimate retail service. he was extremely kind, helpful and gave us exactly what we wanted. we couldnt have left the store happier and certainly recommend this store and their staff for anyone looking for a carport. there is a lot more that goes… Read more

into choosing one than we initially thought and the value of good service and a wealth of knowledge is very underrated. ~Marseel

Always a pleasure dealing with Stratco – Good helpful friendly service. I came over to Stratco after having a poor service experience with another company. The prices are more competitive as well. I sometimes wonder how some companies survive. Show details

Great – I receive some exceptional service from the store. I visited twice in last two weeks. It was great. So far within that two weeks I was served by three staff members and all were very helpful and very courteous.Thank you. Show details

Great outdoor room – Good quality and professional process Why 30 words? It is only prolonging this survey for no good reason. It almost made me not complete the survey. So your store was great but administrators need review. Show details

Excellent Service by Doveton staff – I want to thank Shane, Nick and Greg for sorting out my issue with the Cooldeck the roof sheets came but short, so Shane took care of me and gave a fabulous solution. I have not yet put up my patio but can’t wait till it get it done. Big thanks to all the staff in Doveton Stratco shop, you guys are absolutely fantastic! Show details

Excellent product and service – Quality product and excellent after install customer service. Car port looks fantastic and I receive a lot of compliments from my friends. Stratco rocks! Keep up the good quality and service. Show details

No response to quote request – Submitted a quote request at Doveton store 28/3/19 and received confirmation email that day. This was followed by sms advising request had been forwarded to a company that would contact within 24 hours. No contact was received after 5 days I rang to follow up! I was advised they would look into it! Then no response. I rang again some days later… Read more

and was told they couldn’t contact the company! I rang again and again told they would look into it! I still haven’t received a call!!! Four weeks and still waiting!

QUESTION If it takes four weeks to not get a quote, how long does it take to get a job completed?

I’m not waiting to find out! I won’t waste any more time with STRATCO.