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- 24 reviews
- 11 likes
Sounds good in theory
First I had been harassed by messages, and than by a woman on the phone to book my car for 25K My Forester's service. My car had less than 20K on the clock then, but that is ok with me, because the scheduled service is 25K or 1 year whichever comes first. It took 1.5h to complete the job, and price tag of A$519.60 dollars. There are small fees for: fuel additive(A$15.74 cost of full bottle and one uses only half for a full tank), top engine cleaner(A$18.44 it is OK , because it is needed) and windscreen washer additive(A$1.30 and water level wa...
Read mores not filled to the top of the cap. And of course, complimentary car wash and vacuum which is definitively waste of time, in terms of lacking quality but adds to labor time charged, and looks clean on Subaru Service Invoice only !!! Before going for the service at Ryde Gladesville Depo, I quickly wash my car myself, so missed spots on the car body where still there. And hardly and vacuuming was done. And the say proved to be true: that noting is free, but when offered complementary or cheep, it will not be GOOD !!! Next time I will do the things, where I can,..myself !!!! because, if one can not trust the so called"specialists", whom will you Trust?!!!- 11 reviews
- 6 likes
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Car Dealer Review.
Subaru Waitara
Subaru Waitara
47-53 Pacific Hwy, Waitara NSW 2077
T: 02 8892 9511 | M: 0402 991 995
d.nguyen@trivett.com.au | www.subaruwaitara.com.au
47-53 Pacific Hwy, Waitara NSW 2077...
Read more I purchased a second-hand car from Subaru Waitara. The vehicle is a 2017 Holden Captiva with very low km at a reasonable price. It came with a statutory three-month warranty which sort of gives some confidence when purchasing from a licenced car dealer. In the back of your mind, if something goes wrong with the car in the warranty period, how hard will it be getting the dealer to play ball? Unfortunately, there was a problem with the car that no one could have foreseen, and it wasn’t a cheap repair. Not in the hundreds of dollars, but the thousands. What happened blew my socks off. I approached the dealership with the problem, and they accepted full responsibility for the costs and paid for the repair without question. There was no awkwardness, just amazing service that was quite unbelievable. Can I recommend this company, of course, they were fantastic and if you want to buy a car with confidence, then this dealership is the place to shop. They are people of integrity, so go no further. Thank you, Subaru Waitara. Jeff StillSubaru Service Culture
Last 2 services at Essendon Fields Subaru has resulted in damage to my 2020 Subaru Outback. My alloy wheels had been scratched in the previous service. That service was "rushed" and they failed to reset the maintenance notification on the vehicle. In the latest service, I witnessed through the work shop obversation window, a Subaru mechanic pressing the drivers side door exterior hard up against the hydraulic hoist post. He jammed the door several times against the post. He simply did not allow himself enough room to work. A small depression an...
Read mored abraison now exists above the door handle. When the service was complete the service adviser said he would prepare the invoice. 35 minutes later I was still waitng for the invoice. I was now stuck at Subaru. The same situation also occured at the previous service where I waited 20 minutes for the invoice. I could not leave, I could not pay the invoice and could not locate any one to assist. When the Service rep finally returned, he apologised and gave me a discount. He explained that they were short staffed. Why should I be made to wait uneccesarily because Subaru will not employ enough people to serve there customers in a timely manner.. I am absolutely fed up with there inability to properly operate a dealership. I am not going back. Twice my car has been damaged by unthinking, uncaring Subaru mechanics. I no I risk voiding my warranty but what is the point of taking my car to a dealership that repeatedly damages my car.- 2 reviews
- 1 like
Subaru Essendon
I was charged $480 for 75 minutes of labour by the service division. I was charged $850+ to replace a part that I was told wasn’t under warranty even though the car had done 99,000km. Then, after paying, I was told the replacement part has a 100,000km warranty. I questioned why I was charged such a high labour rate and why a part wasn’t covered under warranty and Subaru now refuses to respond.
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Subaru Penrith -non-fulfillment of the contract
I bought a demo forester here at the end of November 2020. The purchase process was very smooth, but the three-year road assistance promised in the contract was only provided for one year, and the remaining two years were not solved after multiple communications with the dealer.The sales promised to give the wind shields as gift. But I haven’t got the for more than a year, and the after-sales service is very poor. It is not recommended and will not be purchased again.
Hi CECE, we are so sorry to hear about the issues relating to your roadside assistance on your Subaru. We're always keen to gather further details and help where possible could you please email our Su...
Read morebaru Customer Relations Team at feedback@subaru.com.au and we will have a case manager investigate further. Kind Regards The Subaru Teamterrible quality and a rip off for service
I bought a Subaru XV back in 2004 from the dealership in Bankstown. Two months ago the passenger window started to fall down by itself and the boot can not be opened. I brought it back to the original dealership yesterday, it took them 7 hours to give me a quote - an outrageous price of $1707 to fix it!! And they took bits and pieces out during the checkup and wanted to charge $150 for checking it if I would have left to go somewhere else. At the end I paid $1091 just to order the parts and it will be fixed next week.
I purchased the car because I trusted the quality of Subaru. I expressed my disappointment to the store manager and was told it was bad luck. Indeed, Bad luck, and bad service.
Hi Liyong, we appreciate your feedback. We're so sorry to hear of your experience and for the way that you feel. We would love to look into your matter further. Could you please send through further d...
Read moreetails to our Customer Relations Team at feedback@subaru.com.au to investigate - We look forward in hearing from you. Kind Regards The Subaru TeamI have already emailed the details a couple of weeks ago and was told nothing could be done to help me.
Thank you for getting in touch again and apologies for the way that you feel. We understand that your case has been fully investigated by our Customer Relations Team and is now closed. If you have a s...
Read moreeparate vehicle concern that you would like to discuss, please feel free to contact us. Regards, The Subaru Team.- 2 reviews
- 2 likes
Suttons Subaru Chullora Service Centre
Unless all you need is an oil change don't go here.
Took it back after going elsewhere for two years as part of the recall on Air Conditioner Fault and same problems as before.
Asked them to fix my stop-start function that they had 'fixed' twice previously and they tried to charge me for another $200 diagnostic fee on top of the previous two fees and two replaced batteries I had paid for previously. I provided third party (SubieDoctor) diagnosis of what was wrong and they refused to fix it without doing another diagnostic themselves. This is the same response I had two years ago when it was first diagnosed and I provided them with the third party solution. Don't waste your time. Go elsewhere.
Hi Holt, we appreciate your feedback. We're so sorry to hear of your experience and would love to look into your matter further. Could you please send through further details to our Customer Relations...
Read more Team at feedback@subaru.com.au to investigate - We look forward in hearing from you. Kind Regards The Subaru TeamAlready sent and advised to you. Awaiting response now.
- 5 reviews
- 3 likes
- Verified
Bad Service with Loyal Customers
I own a Subaru Forester XT (currently 5 years old). My previous two cars were a 2017 Levorg and a 2009 WRX - as you can tell, I loved my Subaru’s.
Throughout the years, I maintained my cars well and never missed a log book service.
My most recent service included the replacement of the air conditioner condenser - which was the subject of a recall and covered under warranty.
When the work was complete, I received a call advising me that my air conditioner ‘compressor’ was now faulty and I will need to pay $1600 to replace.
The air conditioner was working without issue prior to this and now that they replaced a component of it, a seperate component now requires attention? Of course I wasn’t happy and queried this.
...
Hi Turgut O. Thank you for getting in touch and apologies for the way that you feel. We understand that your case has been fully investigated by our Customer Relations Team and is now closed. If you ...
Read morehave a separate vehicle concern that you would like to discuss, please feel free to contact us. Regards, The Subaru Team.Extremely weak incompetent service department full of excuses
After purchasing three Subaru cars totaling over one hundred thousand dollars over approximately 12 years our last purchase in 2016 of a Subaru Forester top of the range within three years of owning the car the electric windows were playing up mentioned this at service they claim that the windows are just sticking and needed lubrication and a clean this I doubted I told them and coming from a engineering background I now when these service managers are trying talk rubbish to me it’s a way to put a band aid on the problem take your money and hop...
Read moreefully you won’t complain anymore then when your warranty is up And the windows won’t work properly anymore they only want pay 70 percent of the cost and expect the customer to pay 30 percent and they call this GOOD WILL like they are doing you a favour .As I mentioned earlier on how much I have spent at Berwick Subaru on purchase of cars and 12 plus years of getting the cars serviced there you would think they would do everything to take care of there long term loyal customers but no they couldn’t care at all about your loyalty and how much money you have spent there they would rather squeeze as much money out you so anyway I will pay my 30 percent of the cost of fixing the master switch that controls the windows and have informed the service manager of my disgust of there attitude towards this problem and now have purchased a brand new TOYOTA Kluger . My advice to anyone reading this is it’s not so much that the actual Subaru car being a problem. It’s the terrible dealership and Subaru Australia on how they just don’t give a crap about loyalty to anyone just money lining there pockets. I even had my 2006 BF Falcon station wagon serviced there and had a issue with the windshield washer not spraying water on the front and rear windows when picking up my car they told me that they couldn’t fix the problem as they believed that there is a problem with the rubber water line that runs in the roof lining to the back window and didn’t want investigate it as they weren’t shore what to do. So basically they couldn’t care less that my car is not road worthy and sent me on my way. On the way home that night I was not happy and I thought to my self these motor techno’s at Subaru Berwick are useless cannot fix a simple problem. Drove the car to my work shop at home disconnect the water bottle and water lines washed out the water bottle pump and put some compressed air into the water lines took me about 15 minutes to do this and everything started working as it should have all it was is just dirty line’s and water bottle so Subaru Berwick and there so called motor technicians couldn’t fix this absolutely hopeless I think they only can change oil and filters anything more is to much of brain strain. My advice is be very careful and question everything that they do and say don’t trust the rubbish that they will try and fool you with spin and hope that you have no knowledge about cars and get your car through the warranty period then get you to pay for there problems. Stay away buy a car that has a much better warranty and respect for there customers I also have a Mazda in the family I never have problems with Mazda much better service experience no spin at all they just get things done all the best .Hi Mark F. We’re so sorry to hear about your experience. Stories like yours are why we’re here to help and we’d love to investigate further. Please send us an email to feedback@subaru.com.au . Looking...
Read more forward to hearing from you soon. Kind Regards The Subaru TeamFind out how Subaru Dealers compares to other Car Dealerships
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Rubber mats wait forever
My car got delivered on June 2021, however the rubber mats which are included in the sales contract have not yet been delivered up till now.
Hi Anson, thanks for reaching out! We’re sorry to hear you're unhappy with your recent experience - we understand the wait can be frustrating and we'd love to hear more! Please send us an email to our...
Read more Customer Relations Team at feedback@subaru.com.au , we look forward in hearing from you! Kind Regards The Subaru Team- 15 reviews
- 10 likes
Subaru Indooroopilly
Bought my Subaru XV 2.0S about 6 weeks ago, smooth easy process from start to finish, had my first car health check and chat, all good, no problems, I had already sorted out a lot of the gadgets by emailing Terry the Sales guy, very knowledgeable and talked me through the processes. Think I have it all sorted now, no complaints with any service at this point.
Hi Kay, Congratulations on your new Subaru XV. We're proud of our team, and we’re happy you had such a good experience. Our Subaru Retailers will always be around if you need anything more, and we loo...
Read morek forward to seeing you again! Enjoy the drive. Kind Regards The Subaru Team- 5 reviews
- 2 likes
Subaru Indooroopilly Brisbane Qld
I had my Subaru Impreza serviced yesterday at Subaru Indooroopilly and the whole experience was absolutely amazing and the complete opposite of my last horrific experience at Llewellyn Subaru. Nothing and I mean nothing was a good experience for me at Llewellyn's but I don't blame the staff, in my opinion it's the Management. Go to Subaru Indooroopilly and experience the best customer service you could ever wish for. Trust me, you're going to be pleasantly surprised at just how good Subaru Indooroopilly is.
Hi Meryl C, we appreciate you taking the time in sharing your experience with your local Subaru Dealerships. We would love to hear more of your experiences, could you please send through an email to o...
Read moreur Customer Relations Team at feedback@subaru.com.au with further details. Kind Regards The Subaru TeamFind out how Subaru Dealers compares to other Car Dealerships
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Subaru Essendon Dealership
Purchased a 2016 Subaru WRX STI. $55000 on the road /Insurance costs $1000 per year roughly
For the most part my 2016 Subaru wrx STI has been a joy to drive and own, sadly I cannot speak positively in regards to the Service Departments of Subaru in Melbourne Australia. Money spent on the STI since ownership up to 80,000km regarding wear and tear is $1200 for the discs and brake pads, $1300 for 4x Michelin PS4 tyres. I suggest changing over to the Michelin PS4's as they are more comfortable and less bumpy on Melbourne roads.
Now onto Subaru De...
Read morealerships Essendon and Docklands review 2021 In 2017 on the STI's 37000km Service and under the watchful eye of Docklands Service Advisor Peter Mikeska my pride and joy (The STI) was damaged at the Subaru Docklands Dealership car park. After checking the video footage from the 1080P Blackvue Dashcam it could be heard clearly there was a knock noise similar to a solid thump the moment the vehicle had passed another parked vehicle as it was reversed into a car park next to another vehicle. Subaru did not own the damage but fixed it anyway. This wasn't before having a heated discussion on who was at fault with the service advisor which then moved to the dealership floor where a Service Manager took over the issue and rectified it by offering to fix the rear driver's door. The bonnet was also fixed as a "Sorry for your inconvenience" Subaru did not cause the damage on the bonnet but with the evidence in hand was responsible for the damage to the rear drivers side door. 2019 75000km Service, No issues whatsoever a part from the cabin filter to be replaced.Hi David, We appreciate you taking the time in sharing with us your experience. We’re sorry to hear about your experience and would love to get more details on what has happened and investigate furthe...
Read morer. Could you please reach out to us at feedback@subaru.com.au or alternatively you can contact our Subaru Australia Customer Relations Team directly on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST). Regards The Subaru Team- 11 reviews
- 10 likes
Avoid
I bought a brand new Subaru Impreza and had multiple issues at the sale. The service at Subaru Docklands is shocking and they put a scratch in my car last time I took it in.
Now I got a letter about the nation wide recall that is apparently very dangerous as the fault can mean that your car stops suddenly but when I called to book it in, they cant see me for 2 and a half months. When I asked how bad it was, I got told "I don't know I just work in the call centre". If you ring their complaints department, they just tell you to email, then they never write back. Do yourself a favour and buy something else.
Hi Jay S, We are sorry to hear of your experience at our Retailer in Docklands and that you feel this way. We'd love to further investigate and also locate your email within our Subaru Australia compl...
Read moreaints inbox, could you please contact us directly on 1800 22 66 43 (Monday to Friday 8.30am – 5.00pm AEST). We look forward in hearing from you. The Subaru Team2021 Subaru Outback
Great Experience at Subaru Essendon! Francesco went above and beyond to find us what we needed - loving our new Subaru Outback!
Couldn’t ask for more! Highly recommend.
Congratulations on the purchase of your new Subaru Outback. We are thrilled to learn of your great experience from Francesco at Essendon. Wishing you happy and safe travels.
The Subaru Team
Questions & Answers
Hi there, I recommend my sister to buy Subaru of her choice, she purchased XV n loves it. To my surprise she received a gift pack, I purchased Subaru Forester n received nothing. Is this a standard practice regarding the gift!? Do you get bonus recommending a friend? Plus the agent Alex in Philip Canberra was very prompt. I am yet to receive my question air regarding sales.
Hi Seetha, thank you for your ongoing support, We would love to the opportunity to investigate into your enquiry. We encourage you to send an email Feedback@Subaru.com.au or contact our Customer Relat...
Read moreions Team on 1800 22 66 43 to further discuss. Kind Regards, The Subaru TeamBought a 2018 Subaru wrx . Just been told that I need to pay $749 odd dollars to have the back shock absorbers replaced already . Car has done 40000 Klm ???? Is this right wouldn’t it be done under warranty?
Hi O
You would need to check your paperwork and see what is covered under the warranty.
S
Shock absorbers are a consumable item like filters etc. Unless the car suspension has been hammered constantly on poor roads I think that they would be good for 100,000km..
How did you go with this?
Shouldn't matter what is written about the warranty, if you can justify that the shocks would normally last longer that 40000km (given that the car has been used as intended...
Read more), I would think that they should be replaced in accordance with the consumer guarantee under the Australian consumer lawMy 2002 Liberty sedan is rather reluctant to change up gears most days and is also rather sluggish when going up steep gradients, I am wondering if anyone has had problems like this with theirs and if so what has been done to rectify the issues?
Hi Mitch,
your car is now some 14 years old and perhaps it is nearing the end of its useful life. Obvious suggestion is to take it to your trustworthy mechanic to have a look at or to consider gettin...
Ivan36, I should have also mentioned that it has nearly 250K on the clock, and is starting to sound rather agricultural....perhaps you're right....might give the mechanic a buzz in the next week and get a once over
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Jeff, We appreciate your kind words and are thrilled to hear Waitara Subaru have been able to assist with your concern. We're proud of our team, and we're happy you have been on the receiving end of g...
Read morereat customer service. We assure you we have passed on your feedback to the relevant parties in Subaru to further acknowledge this superb review. We are always here if you need assistance, until then Happy driving! Kind Regards, The Subaru Team