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Subaru Dealers

Subaru Dealers

2.5 from 194 reviews

See the Best Car Dealerships in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(62)
(6)
(5)
(16)
(105)
  • Incentivised Review Yes (6%) · No (94%)
  • Product Quality
    2.9 (25)
  • Return Claim MadeYes (2) · No (22)
  • Customer Service
    2.9 (27)

Fi

FiSouth East Queensland, QLD

  • 3 reviews

Does Subaru even want to sell cars?

published

I have been very happy with my Subaru, so visited Kedron Subaru to find a replacement. The car salesman walked out when I arrived, and the fleet manager helped me to the best of his ability. The other guy returned and completely ignored me, speaking only to my friends who were not buying. I left my details and he hasn't bothered to ring back. I went elsewhere and sealed the deal a week later. I should add I am female.

Customer Service
Return Claim MadeNo
Store LocationKedron Subaru

Ben C.

Ben C.Hunter Region, NSW

  • Verified customer

Consumer Warning for Subaru Owners

published
Product Quality
Customer Service
Store LocationCrossroads Subaru @ Glendale NSW
Klairi

KlairiGreater Melbourne (Outer), VIC

  • 3 reviews

Thieves and trickery

published
  • +1
Product Quality
Customer Service
Return Claim MadeNo
Store LocationSubaru Berwick
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Grant

Grant

  • 2 reviews

Trinity Auto Cairns

published

The front diff in my Subaru XV has failed after 85000 km. Trinity Auto in Cairns first told me i needed a new gearbox. Estimated cost $8000. Now its the diff. These guys dont know how to service or repair Subaru motor cars and their customer service is non existent. Subaru Australia havent been much help either. Dont waste your money on a Subaru or any other car maintained by Trinity Auto

Product Quality
Customer Service
Return Claim MadeYes
Store LocationTrinity Auto in Cairns
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Subaru..

published

Nice one Thanks mr. Aaron Ysip of Brisbane, I am looking forward to seeing you the soonest possible. Thanks for your time giving me the ideas and information regarding your services.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBrisbane
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Micky M.

Micky M.Greater Melbourne (Metropolitan), VIC

Disgusting service

published

Took my car in for a minor service 5 hour wait. I got back after 4.5 hours and the car still hadnt been put on the hoists. Terrible customer service looks like Ill be going to Tullamarine next time

Product Quality
Customer Service
Return Claim MadeNo
Store LocationDoncaster
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Archie Campbell

Archie CampbellSydney, NSW

  • Verified customer

Buying new Subaru

published

I would like to thank the sales staff especially Paul Malss Trivett of Narellan Subaru for the service when buying a new Subaru Forester he made the process very easy when explaining all about terms and conditions, also when picking up my vehicle he went through all the information by visually showing us how the safety features worked.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNarellan
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angelina

angelinaSydney Surrounds, NSW

  • 2 reviews
  • 2 likes

Terrible experience all around

published

Faulty computer, constantly glitches. Car play issues and blue tooth issues plus glitches between random screens that at non phone related . A Years worth of faults. Poor communication, lack of customer service or support Fault after Fault with no ownership by Subaru. The blame is always someone elses

Product Quality
Customer Service
Peter McCaw

Peter McCaw

  • 2 reviews
  • 1 like

Don't want to help once the car is purchased

published
Product Quality
Customer Service
Chewbacca

Chewbacca

  • 2 reviews

Customer service

published

I called up to enquire about a car they had on sale. I was willing to negotiate however the customer service team was quite abrupt and rude. I have dealt with other Subaru dealerships before hand who have been accomodating and honest.

Will not be dealing with this dealership ever.

Customer Service

Troy T.

Troy T.Sydney, NSW

  • 6 reviews

Brilliant sales team and Servicing

published

Once again my wife has updated her subaru
With a new one this time an XV 2019 from a 2016 Forrestor we down sized
From terry to mr Elias we were taken care of
They gave us the ins and outs these guys couldnt do enough for us and made us feel important
They understood our budget and worked with it to get my wife a subaru she is over the moon with .
What car sales from other dealerships need to know is be personal and patient with prospective customers as buying a new car is major and we have to get it right .
Mcgraths Subaru give no pressure sales and a lot of dealerships can learn from these guys.
A big thank you to Mcgraths Subaru now we have the perfect match as Mcgraths subaru servicing is the best also


Mark S

Mark SCanberra

  • 3 reviews

Capital Subaru Fyshwick - avoid

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationCapital Subaru Fyshwick
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Raphael D.

Raphael D.Sydney, NSW

  • 2 reviews
  • 1 like

The worst dealers - Trivett Parramata

published
Product Quality
Customer Service
Store LocationTrivett Subaru Parramatta

Stephen

StephenSydney, NSW

  • 4 reviews

Servicing at this dealer is questionable

published

Had My Subaroo diesel outback serviced here. Had catalictic converter light coming on all time as the wrong oil was placed into diesel. Found out with next service by other mechanic. Also had quote on a cracked windscreen to replace of $2350.00. Had it replaced by a Belfield company for ‘$260.00. I feel I cannot trust this Subaroo dealer any more

Product Quality
Customer Service
Return Claim MadeNo
Store LocationChullora
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Michael

MichaelSydney, NSW

  • 2 reviews
  • 7 likes

Subaru Narrellan

published

I bought a new Impreza. Had a great experience from Steve the sales rep. I sold my cruze a bit early on carsales before the impreza was delivered. Steve gave me a loan car for 4 days at no cost. Great deal also.

Return Claim MadeNo
Store LocationNarrellan

Go Somewhere Else. Not North Shore Subaru.

published

I spent 43k on a car and left feeling ripped off. I felt like a sucker and will Never go back. I did all the work in this deal. They tried to sell me extras at four times the rate of others. Several hundred dollars for floor mats and I forget the price for window tint but it was ridiculous. Be very careful if you deal with these people. If you do not do your homework you will get ripped off, and they will do it with a smile.

Return Claim MadeNo
Store LocationNorth Shore Subaru

Kaptin Kyle

Kaptin KyleBrisbane

  • 17 reviews
  • 5 likes

DPF!! the bane of my existence.

published
Customer Service

Dylan S.

Dylan S.Metropolitan Adelaide, SA

Forester 2012 Diesel, many thousands of $$ spent on Diesel Particulate Filter

published

Forester 2012 Diesel, many thousands of $$ spent on Diesel Particulate Filter issues and continually denied by Subaru there was know issues with this model. Eventually traded in to another brand so I could actually have a working car. Lots of money out of pocket. Very expensive vehicles to fix and specialised tooling means the Subaru dealer has a monopoly on repairs. Stay away from Subaru.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationAdelaide
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Jets

JetsSydney, NSW

Terrible

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationTrivett Subaru Parramatta
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Subaru Service Castle Hill

published

My Subaru Outback has oil temp warning light, we brought it to service center to check. Was told we need to replace Valve Body which was cost $4k . I told the Service Center I need to speak to my hubby as it is expensive to fix. After speaking to my hubby ,I tried to call 02-8892 9000 and select status of vehicle update many times but no one picks up my call. I did not expect such bad customer service from Subaru.
I would like to hear if anyone who has problems with their Subaru Value Body and customer service experience.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSubaru Service Castle Hill
See all answers

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Questions & Answers

Octavia M

Octavia Masked

Bought a 2018 Subaru wrx . Just been told that I need to pay $749 odd dollars to have the back shock absorbers replaced already . Car has done 40000 Klm ???? Is this right wouldn’t it be done under warranty?

4 answers
Santo T
Santo T

Hi O
You would need to check your paperwork and see what is covered under the warranty.
S

ClarkKent3792
ClarkKent3792

Shock absorbers are a consumable item like filters etc. Unless the car suspension has been hammered constantly on poor roads I think that they would be good for 100,000km..

Ben C.
Ben C.

How did you go with this?

Shouldn't matter what is written about the warranty, if you can justify that the shocks would normally last longer that 40000km (given that the car has been used as intended), I would think that they should be replaced in accordance with the consumer guarantee under the Australian consumer law


Mitch

Mitchasked

My 2002 Liberty sedan is rather reluctant to change up gears most days and is also rather sluggish when going up steep gradients, I am wondering if anyone has had problems like this with theirs and if so what has been done to rectify the issues?

2 answers
Ivan36
Ivan36

Hi Mitch,
your car is now some 14 years old and perhaps it is nearing the end of its useful life. Obvious suggestion is to take it to your trustworthy mechanic to have a look at or to consider getting a new Subaru. The Outback is incredibly capable and good car. Good luck.

Mitch
Mitch

Ivan36, I should have also mentioned that it has nearly 250K on the clock, and is starting to sound rather agricultural....perhaps you're right....might give the mechanic a buzz in the next week and get a once over


Display Name

Display Nameasked

Have purchased a Subaru Outback 2010 2L Diesel manual had only done 36,000kms but within months of purchasing it the clutch, flywheel and whole engine need replacing apparently due to the Diesel Particle Filter. It is covered by the Subaru 12 month warranty however Subaru won't do anything about the problem. Has anyone else had to replace their engine in a Subaru Outback 2010 2L Diesel? Any ideas on how to get Subaru to come to the party?

3 answers
Ant
Ant

I was advised not to buy diesel for this reason. Apparently Australian fuel is the problem, higher sulphur than Europe and it means the filters clog quickly. It's not a Subaru only issue.

Display Name
Display Name

Following on from this. THe car needs $16,800 worth of repairs to replace the entire engine, flywheel, clutch, turbo, head gasket and Subaru ROseberry won't pay anything to cover the cost of repairs. This car is covered under the 12 month Subaru Assured Warranty however they won't stand by this we are left out of pocket to cover the repairs. The General Manager's attitude is they have to make profit!. Never ever buy a Subaru from Roseberry. Absolutely appalling customer service.

Andrew McFadden
Andrew McFadden

The Subaru Outback 2010 manual diesel is a piece of crap. It was the first diesel manual manufactured by Subaru, an absolute disaster and Subaru won't admit to it, they should have refunded every customer for this piece of crap.


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