Went to buy a second car on the lot, which we had already preselected. But the car sales rep wouldn't sell us that car and insisted we purchase a new car. 1hr later after the sales rep had gone through the 'dodgy' dealers sales pressure handbook we gave up. The final straw was when they informed us that if we wanted to purchase a new car, they wouldn't tell us the price until after agreeing, in case we went to another dealer. Avoid this dealership at all cost.

Bought my wrx two years ago and every time I take it to Newcastle Subaru, I have nothing but problems. They can’t even fill the engine with oil properly, it’s either not even on the dipstick or way over full! Spill oil all over the exhaust and almost cause my car to catch on fire, when I call to talk to the manager I get told he will call back but never calls back. Get charge for the wrong service and tried to charge me for a air filter that wasn’t even replaced! I’m better off doing my own services, at least I know it will actually be done! Very unprofessional. I will never buy another Subaru. (I have photos and video proof if required!)

The 2 Johns are great, very helpful and open to negotiation on the car we wanted. We're delighted Walid followed up with the spare key. This has definitely been our best car purchase experience. Love the car and would happily deal with this team again.

Poor service whilst at Narellan Subaru this morning..
A staff member ( woman) was talking so loudly & was so disrespectful to other staff members & then loudly says
" I can't help it if you cant afford to pay your bills" ( speaking about a customer)
What kind of a person is that disgusting to discuss other customers personal business Infront of the whole dealership & to your other team members, you made me sick, I was horrified.
thankfully I'm not in hard times but so many may be in difficult times especially at this time with the coronavirus outbreak, I'm sure karma will take care of her..

Great service by Andrew Moran, of Trivett Subaru Service Centre Parramatta, given to prompt attention with my XV. Had an issue with the rear vision camera, it is now fixed thanks to Andrew. Would highly recommend.

Bought a Subaru Forester recently and am just starting to love it. However, the new technology is ridiculous. Why should we have to turn of at least 5 features each time we start it? It should be the other way around, turn it on if desired. So far I’ve had the collision brakes come on inappropriately 3 time’s, been told to check my surroundings when there’s no danger, hate the stopping of the motor at every set of lights and got pushed all over the road by the lane assist. Is this not a bit excessive?

Long time Subaru owner, I took my Subaru in for a regular service, and it came back with a transmission problem. After 6 months of the standard industry run around with Port City and Subaru Australia I finally got a quote to fix of $4500 to repair. It took a bunch of emails to even get that response, phoning in to be placed on hold and or being told someone would call me back wears thin quickly. Pretty sure they don't want my business. I would never buy a Subaru with CVT again either, they are not cost effective to repair or replace like a regular transmission, Subaru have walked away from their reputation of being lhigh quality, long term cost effective cars to own.

I have had my new car for 3 weeks now and love it. I had a fantastic salesman Brendan Tompkins I couldn't have asked for a nicer more honest person to sell me a car. He went over and beyond to assist me with the sale. He was patient he did not harass me with phone calls as other dealers did. The hand over was fabulous and he even went out of his way to put on my number plate covers. I would also like to thank the Manager David for the laughs and banter. They were just a pleasure to deal with.

Just picked up top model Forester from Subaru Doncaster. Demo with 4K on the clock. Appt was arranged 3 days ago for me to pick up but on the day car was not handed over until after 1.00, 12.30 appt, why ask people to make appt if you are not going to keep, however, the handover was minus the second key fob and NO run through on the vehicle. Everyone too busy and obviously did not care. Insult to injury key fob will be available next week and they wanted me to go and collect. When I complained later in the day plenty of apologies etc but damage done. Love the car, not impressed with after sales.

I am a long time SUBARU owner and always go to SUBARU. The customer service I have received over the last couple of years has definitely gone down hill. Organization of parts has been terrible and they have wasted my time on several occasions. Also the way they sold me my brand new vehicle was very misleading and not with much integrity. I most probably will not be buying a SUBARU again. Sad considering I have owned a couple for over 10 yrs and loved them

I have been very happy with my Subaru, so visited Kedron Subaru to find a replacement. The car salesman walked out when I arrived, and the fleet manager helped me to the best of his ability. The other guy returned and completely ignored me, speaking only to my friends who were not buying. I left my details and he hasn't bothered to ring back. I went elsewhere and sealed the deal a week later. I should add I am female.

The front diff in my Subaru XV has failed after 85000 km. Trinity Auto in Cairns first told me i needed a new gearbox. Estimated cost $8000. Now its the diff. These guys dont know how to service or repair Subaru motor cars and their customer service is non existent. Subaru Australia havent been much help either. Dont waste your money on a Subaru or any other car maintained by Trinity Auto

Nice one Thanks mr. Aaron Ysip of Brisbane, I am looking forward to seeing you the soonest possible. Thanks for your time giving me the ideas and information regarding your services.

Took my car in for a minor service 5 hour wait. I got back after 4.5 hours and the car still hadnt been put on the hoists. Terrible customer service looks like Ill be going to Tullamarine next time

I would like to thank the sales staff especially Paul Malss Trivett of Narellan Subaru for the service when buying a new Subaru Forester he made the process very easy when explaining all about terms and conditions, also when picking up my vehicle he went through all the information by visually showing us how the safety features worked.