Great Experience at Subaru Essendon! Francesco went above and beyond to find us what we needed - loving our new Subaru Outback!
Couldn’t ask for more! Highly recommend.

I bought a used car couple of months ago from Subaru Osborne Park. Angelo showed me the car and helped with paperwork, he was very professional. However the indian guy (Singh?) was horrible. He put pressure on me for half an hour to take their finance. He was rude and pushy. And they wonder why people don't take dealers finance...

The below is an open letter to Subaru Australia (Inchcape). The original was mailed on 17 February 2021. A reply from Subaru Australia had not been received by the time of posting here on 17 March 2021.

(UPDATE 5 May 2021 - Both the MD & Subaru's Customer Relations Team have evidently chosen not to respond to the issues raised below. This review shall be updated when & if they do).

Managing Director, Subaru Australia
Inchcape Australia
PO Box 8313
4 Burbank Place
Norwest NSW 2153
...

The helpful, friendly Team members and the quality of the work/service completed are excellent. I feel confident that all the work carried out is done professionally, and to my requirements.

The Covid safe practices employed by Subaru Essendon are also excellent. Social distancing is practised as is the availability and use of hand sanitiser, and potential contact-tracing records assure me of the best safe procedures being in place for the safety of both customers, and Team members.

On 23 December 2020, I picked up a new Forester. The salesman, Sam, cut straight to the chase on price, and included mats and roof racks to get the deal over the line. He certainly didn't muck around like other dealers and the brand new car was extremely competitively priced. Based on my experiences off-roading in the 2000 Forester, I believe my car can do everything I want it to, and I love the new safety features.

Regret using their service. Low quality parts only good for a month and then mechanical issues arise affecting our car performance. To date we've been conned and ripped off up to $3,000. In June 2019 we were overcharged $850 for new brake cylinders. In Sept 2020 we were overcharged $1,489 for clutch, $220 for headlights, $130 for a $10 worth of glue for our exhaust leak. He claimed it took him 'hours' to fix but a former technician whistleblowed on him telling us Sam conned us 3 hours extra as he couldn't get them done in time. Car wasn't fixed...

My advice. Steer clear of Subaru.
If there is a problem (and many reviews on here suggest there would be) the process is very loose and you can't even contact people who are supposedly "reviewing" your complaint. I constantly get told that someone will call me and nobody does. I email to no avail. I call again. There is no direct phone number for that area. Save yourself the angst and buy a Toyota.

My wife and I are very happy customers after picking up our highly optioned Forester 2.5iS from Penrith Subaru. Brendon was a pleasure to work with throughout the whole deal and looked after us from the moment we walked in the door and I would recommend this dealership to anyone interested in buying a new Subaru.

I am so very happy with the Holden Barina I bought last week from Jayke at Melville Subaru. It is excellent value and the service was wonderful

Got our new car today & can’t be happier with the professional customer service received from Arthur Galstyan throughout the whole process of purchasing, 5 Star service!

Excellent customer service by Arthur galsytan
He looked after me so well. He listened to my needs in a car, gave me a test time, kept in contact with me.was not pushy at all. Gave me a great price on my car. Get teamwork by Arthur and his manager Daniel. So glad I purchased my car from Arthur

Took our new car in for a service. Left with a dinted vehicle inwhich the manager responded with "there is nothing here that could have possibly caused that damage". Got it looked at by 2 other mechanics who both independently said it was consistent with damage caused by a hydraulic jack. They eventually agreed to repair the dint "as a courtesy to us". However, they still denied it was their doing and refused to give us a warranty on the repairs (which to my knowledge is standard industry practice). In the end, we went through our insurance company at Subaru's expense. Incredibly rude, condescending and unprofessional behaviour.

I purchased a 2016 Subaru Forester in February 2019. It had full log book dealership servicing at Glendale before I purchased it, and I continued servicing it at Newcastle. The first time it was serviced by Newcastle I noticed the warning lights came on- and reported an unusual smell. I was informed by their department that the O2 sensor would get blocked by one of their sprays they used when servicing- they reset the computer system which reset the light and all was good. The car drove brilliantly, and I was happy about my purchase.
The next ...

Contacted spare parts 8.30 am but was told they were busy a women took my details said she would check the item and get back to me with price and availability that didn’t happen. Later in the day same thing occurred but a young gentleman took all the details still no call back. Also when originally pushed number for spares a message came on due to a high volume of calls there will be a delay in being answered who are they Telstra! Too hard have always had excellent service from suburu Ryde I will take my dollars there. If this is an indication of their customer service you could do better.

Purchased vehicle had them send it up to Port Douglas they said I would have the vehicle by 24th of July someone would ring the day before still no news no help from staff at Subaru 3 of my immediate family members drive Subaru’s and now none will deal with this company

I asked the Subaru serving agent as I have been in self isolation owing to Covid 19 for 3 months, I have only done less than 600km since my last service. I asked if Subaru had made provisions so the Covid 19 situation and was advised no, I still have to have six monthly service even though I have not used the vehicle for 3 months and only have had less than 600km use. I was told I still have to have the service owing to non use. I wonder if I had the new purchase arrangement where there are yearly servicing arrangements would this still apply....

Adelaide West Terrace , met by Peter who was very courteous and friendly. Danae at customer service who looked after me in the service of my car was very efficient and professional

Thank you Subaru Doncaster. 10/10 for the service team! I was very happy with the service from booking it over the phone to the pick up of my vehicle. I was informed of the service throughout the day. I loved the loan car as well.

Purchased a Demo MY20 Subaru Forester with 11k Kilometres on the clock around 4 weeks ago.
Car is fantastic after the first 3k odd kilometres. Only 3k but have nothing bad to say, really enjoy it!

Some points after having the car complete its first 12.k service.

-Contact me at 3pm stating that the two front tires are worn. They state that this is due to the car not being in at 6k to have the tires rotated. I have only owned the car for 3-4 weeks so it must have been sold to me from subaru like this.
-They contact me back 15 minutes later to a...

Courtesy and going out of their way to help. Whilst dealerships at the moment June 2020 are under pressure due to low sales, this one has been consistently very good. A smile and time taken to explain to an old grumpy sod like me.