Reviewer Photos & Videos
Don’t buy a Subaru CVT, Levorg, WRX, Impreza, Xv, Forester, Liberty, Outback. It will cost a fortune to fix.
Subaru CVT transmissions are terrible!
My Subaru Levorg has under 30,000kms, has been serviced every 5,000kms, Subaru log book services are 12,500kms intervals. So the car is maintained above the manufacturer recommendations.
1 month out of warranty and the CVT starts slipping/flaring (basically clutches, chain and Variable pulleys eating itself apart inside the gearbox). Dealer quotes $160 per hour to diagnose, which can’t be done easily. The entire gearbox would need to be dismantled to assess the failure/s. So lots of $$$ to tell me it’s ...ruined. Next step is to try for a ‘goodwill’ fix through Subaru Australia. Goodwill or good luck? You’ll have to pay for your diagnostics before the claim can be assessed, which is on a ‘case by case basis’. I’m not the first to be denied a goodwill claim by Subaru Australia and won’t be the last. I’ve spoken to 3 independent transmission specialists who all had Subaru CVT horror stories extremely similar to mine.
Any new Outback purchase - pay to fix the existing faults post-sale, don't waste your energy on fairness
This applies to NSW and QLD Dealerships over the last ? 6 years, had new Outbacks from a few in that time and asked for post sales advice eg "If I fit a bull-bar will this be OK with the warranty?" " Is it normal for X to happen with the sound system?" " Should X happen in cold weather?" "Is the X with the steering unusual?" Several Outback new-car purchases with Subaru, and then asking for basic advice, have shown me that once you have purchased it you are on your own. You can't ask for advice as they practice risk-averse advice, like any big ...bureaucracy, eg "That is not something we can advise on" "That is not a warranty issue, we suggest you get the local dealership to assess it" (who will not assess it because it is not warranty issue) etc. Know why you are buying a Subaru, and do not expect after-sales care or practical advice (or Subaru advice for that matter). Or indeed, anything beyond the basic services required of a standard new car. Expect to fork out for faults out of your own pocket, just deal with them and be done with it. Basically it's reliable mechanically, so you'll be OK. Be chill my brothers and sister in the Subaru faith
Bad sales tactics Melville Subaru Perth
Went to buy a second car on the lot, which we had already preselected. But the car sales rep wouldn't sell us that car and insisted we purchase a new car. 1hr later after the sales rep had gone through the 'dodgy' dealers sales pressure handbook we gave up. The final straw was when they informed us that if we wanted to purchase a new car, they wouldn't tell us the price until after agreeing, in case we went to another dealer. Avoid this dealership at all cost.
Poor servicing from Newcastle Subaru
Bought my wrx two years ago and every time I take it to Newcastle Subaru, I have nothing but problems. They can’t even fill the engine with oil properly, it’s either not even on the dipstick or way over full! Spill oil all over the exhaust and almost cause my car to catch on fire, when I call to talk to the manager I get told he will call back but never calls back. Get charge for the wrong service and tried to charge me for a air filter that wasn’t even replaced! I’m better off doing my own services, at least I know it will actually be done! Very unprofessional. I will never buy another Subaru. (I have photos and video proof if required!)
Great sales team experience
The 2 Johns are great, very helpful and open to negotiation on the car we wanted. We're delighted Walid followed up with the spare key. This has definitely been our best car purchase experience. Love the car and would happily deal with this team again.
Talking about people loudly
Poor service whilst at Narellan Subaru this morning..
A staff member ( woman) was talking so loudly & was so disrespectful to other staff members & then loudly says
" I can't help it if you cant afford to pay your bills" ( speaking about a customer)
What kind of a person is that disgusting to discuss other customers personal business Infront of the whole dealership & to your other team members, you made me sick, I was horrified.
thankfully I'm not in hard times but so many may be in difficult times especially at this time with the coronavirus outbreak, I'm sure karma will take care of her..
It was my first time purchasing a vehicle and I hoped that Subaru Mentone will be giving great customer service. Well, I would definitely say I might have experienced the worst. First, I was able to drive home the vehicle with erroneous documents. The registration of the car was wrongly documented in the insurance, bank records, etc. If I didn’t care to double check all the records, I might be in big trouble in the future in terms of insurance coverage. Secondly, I booked the vehicle for its first month health check and chat servicing via their...website. I even received a confirmation email and text message reminders for the booking. So, I went to Subaru Mentone as scheduled. Upon arrival, there was no technician available and the receptionist informed me that there was no booking under my name on that day. Such a waste of time and effort.
The reviewer stated that an incentive was offered for this review
very much appreciated
Great service by Andrew Moran, of Trivett Subaru Service Centre Parramatta, given to prompt attention with my XV. Had an issue with the rear vision camera, it is now fixed thanks to Andrew. Would highly recommend.
Technology over the top!
Bought a Subaru Forester recently and am just starting to love it. However, the new technology is ridiculous. Why should we have to turn of at least 5 features each time we start it? It should be the other way around, turn it on if desired. So far I’ve had the collision brakes come on inappropriately 3 time’s, been told to check my surroundings when there’s no danger, hate the stopping of the motor at every set of lights and got pushed all over the road by the lane assist. Is this not a bit excessive?
Port City Subaru Hervey Bay
Long time Subaru owner, I took my Subaru in for a regular service, and it came back with a transmission problem. After 6 months of the standard industry run around with Port City and Subaru Australia I finally got a quote to fix of $4500 to repair. It took a bunch of emails to even get that response, phoning in to be placed on hold and or being told someone would call me back wears thin quickly. Pretty sure they don't want my business. I would never buy a Subaru with CVT again either, they are not cost effective to repair or replace like a regular transmission, Subaru have walked away from their reputation of being lhigh quality, long term cost effective cars to own.
Penrith Subaru Brendan fantastic
I have had my new car for 3 weeks now and love it. I had a fantastic salesman Brendan Tompkins I couldn't have asked for a nicer more honest person to sell me a car. He went over and beyond to assist me with the sale. He was patient he did not harass me with phone calls as other dealers did. The hand over was fabulous and he even went out of his way to put on my number plate covers. I would also like to thank the Manager David for the laughs and banter. They were just a pleasure to deal with.
Vehicle Handover PATHETIC
Just picked up top model Forester from Subaru Doncaster. Demo with 4K on the clock. Appt was arranged 3 days ago for me to pick up but on the day car was not handed over until after 1.00, 12.30 appt, why ask people to make appt if you are not going to keep, however, the handover was minus the second key fob and NO run through on the vehicle. Everyone too busy and obviously did not care. Insult to injury key fob will be available next week and they wanted me to go and collect. When I complained later in the day plenty of apologies etc but damage done. Love the car, not impressed with after sales.
I am a long time SUBARU owner and always go to SUBARU. The customer service I have received over the last couple of years has definitely gone down hill. Organization of parts has been terrible and they have wasted my time on several occasions. Also the way they sold me my brand new vehicle was very misleading and not with much integrity. I most probably will not be buying a SUBARU again. Sad considering I have owned a couple for over 10 yrs and loved them
Does Subaru even want to sell cars?
I have been very happy with my Subaru, so visited Kedron Subaru to find a replacement. The car salesman walked out when I arrived, and the fleet manager helped me to the best of his ability. The other guy returned and completely ignored me, speaking only to my friends who were not buying. I left my details and he hasn't bothered to ring back. I went elsewhere and sealed the deal a week later. I should add I am female.
- Verified customer
Consumer Warning for Subaru Owners
Consumer warning for Subaru owners!! I bought a new WRX STI in Nov 2015 from Crossroads Subaru @ Glendale NSW. I was shown the wrong model by the salesman, I was told it had 5 years unlimited km warranty before the sale but only received 3 years and they did nothing when I advised them. I returned the car after 3 days due to a noise in the clutch. They had to remove the transmission to replace a defective part in the clutch. I told them I wouldn’t have bought the car if I knew about the fault, but I was told that repair was the only option. The...y dented my car during the repair and didn’t tell me. After the repair, I always advised Crossroads that I was having issues shifting gears when the car was cold, especially during winter. I was always told that no fault was found but they kept changing the oil as a possible fix. They changed the oil six times over four years and I recently discovered that they never used the oil grade recommended by the manufacturer. They denied any wrong doing. I took it up with Subaru Australia and they also denied any wrong doing. I took it up with Fair Trading and then NSW civil and administrative tribunal where at the hearing, Crossroads finally conceded that the oil was not recommended by Subaru which dates to the original clutch repair. The process took 6 months. It was also revealed that the service manager at the time thought that I was just a complainer and he didn’t want to deal with me anymore. The tribunal member was satisfied that there was a breach to Australian consumer law and that there was a major failure to comply with the consumer guarantee in relation to the services provided by Crossroads, in that a reasonable consumer would not have acquired the services if they had known that non recommended oils would be used. I provided enough evidence to suggest that the issue I was experiencing was caused by the non recommended oils, but I did not have any evidence to suggest that there was any damage caused, so there was no remedy that the tribunal could order. Now, I’m stuck with a car that could have underlying long term damaged and was never serviced to the manufacturers recommendations which is even a condition of voiding the manufacturers warranty. I had to take the car to someone else to get the recommended oil installed. I will not be buying another Subaru or any car from a dealership owned by AHG Newcastle. Worst experience ever! 0 stars
Thieves and trickery
Bought a "perfect condition" 3,000km ex demo, which failed to mention the big gouge in the rim. I feel taken advantage of as a single female. The scraped rim was parked next to the wall for the inspection and I was rushed to look at features. What should have been a great experience... i was upfront with all the damage to my trade in which was minor in comparison.
I've spent the night in tears feeling useless after spending $31,500 for a 3 month old ex demo with a huge scrape on the rim. Saw me coming
the mats and cargo tray weren't in the ca...
Trinity Auto Cairns
The front diff in my Subaru XV has failed after 85000 km. Trinity Auto in Cairns first told me i needed a new gearbox. Estimated cost $8000. Now its the diff. These guys dont know how to service or repair Subaru motor cars and their customer service is non existent. Subaru Australia havent been much help either. Dont waste your money on a Subaru or any other car maintained by Trinity Auto
- Verified customer
Buying new Subaru
I would like to thank the sales staff especially Paul Malss Trivett of Narellan Subaru for the service when buying a new Subaru Forester he made the process very easy when explaining all about terms and conditions, also when picking up my vehicle he went through all the information by visually showing us how the safety features worked.
Questions & Answers
Bought a 2018 Subaru wrx . Just been told that I need to pay $749 odd dollars to have the back shock absorbers replaced already . Car has done 40000 Klm ???? Is this right wouldn’t it be done under warranty?
Shock absorbers are a consumable item like filters etc. Unless the car suspension has been hammered constantly on poor roads I think that they would be good for 100,000km..
How did you go with this?
Shouldn't matter what is written about the warranty, if you can justify that the shocks would normally last longer that 40000km (given that the car has been used as intended), I would think that they should be replaced in accordance with the consumer guarantee under the Australian consumer law
My 2002 Liberty sedan is rather reluctant to change up gears most days and is also rather sluggish when going up steep gradients, I am wondering if anyone has had problems like this with theirs and if so what has been done to rectify the issues?
your car is now some 14 years old and perhaps it is nearing the end of its useful life. Obvious suggestion is to take it to your trustworthy mechanic to have a look at or to consider getting a new Subaru. The Outback is incredibly capable and good car. Good luck.
Have purchased a Subaru Outback 2010 2L Diesel manual had only done 36,000kms but within months of purchasing it the clutch, flywheel and whole engine need replacing apparently due to the Diesel Particle Filter. It is covered by the Subaru 12 month warranty however Subaru won't do anything about the problem. Has anyone else had to replace their engine in a Subaru Outback 2010 2L Diesel? Any ideas on how to get Subaru to come to the party?
I was advised not to buy diesel for this reason. Apparently Australian fuel is the problem, higher sulphur than Europe and it means the filters clog quickly. It's not a Subaru only issue.
Following on from this. THe car needs $16,800 worth of repairs to replace the entire engine, flywheel, clutch, turbo, head gasket and Subaru ROseberry won't pay anything to cover the cost of repairs. This car is covered under the 12 month Subaru Assured Warranty however they won't stand by this we are left out of pocket to cover the repairs. The General Manager's attitude is they have to make profit!. Never ever buy a Subaru from Roseberry. Absolutely appalling customer service.
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