Subaru Dealers

First I had been harassed by messages, and than by a woman on the phone to book my car for 25K My Forester's service. My car had less than 20K on the clock then, but that is ok with me, because the scheduled service is 25K or 1 year whichever comes first. It took 1.5h to complete the job, and price tag of A$519.60 dollars. There are small fees for: fuel additive(A$15.74 cost of full bottle and one uses only half for a full tank), top engine cleaner(A$18.44 it is OK , because it is needed) and windscreen washer additive(A$1.30 and water level wa...

Car Dealer Review.

Subaru Waitara

Subaru Waitara
47-53 Pacific Hwy, Waitara NSW 2077
T: 02 8892 9511 | M: 0402 991 995
d.nguyen@trivett.com.au | www.subaruwaitara.com.au

47-53 Pacific Hwy, Waitara NSW 2077...

Last 2 services at Essendon Fields Subaru has resulted in damage to my 2020 Subaru Outback. My alloy wheels had been scratched in the previous service. That service was "rushed" and they failed to reset the maintenance notification on the vehicle. In the latest service, I witnessed through the work shop obversation window, a Subaru mechanic pressing the drivers side door exterior hard up against the hydraulic hoist post. He jammed the door several times against the post. He simply did not allow himself enough room to work. A small depression an...

I was charged $480 for 75 minutes of labour by the service division. I was charged $850+ to replace a part that I was told wasn’t under warranty even though the car had done 99,000km. Then, after paying, I was told the replacement part has a 100,000km warranty. I questioned why I was charged such a high labour rate and why a part wasn’t covered under warranty and Subaru now refuses to respond.

I bought a demo forester here at the end of November 2020. The purchase process was very smooth, but the three-year road assistance promised in the contract was only provided for one year, and the remaining two years were not solved after multiple communications with the dealer.The sales promised to give the wind shields as gift. But I haven’t got the for more than a year, and the after-sales service is very poor. It is not recommended and will not be purchased again.

I bought a Subaru XV back in 2004 from the dealership in Bankstown. Two months ago the passenger window started to fall down by itself and the boot can not be opened. I brought it back to the original dealership yesterday, it took them 7 hours to give me a quote - an outrageous price of $1707 to fix it!! And they took bits and pieces out during the checkup and wanted to charge $150 for checking it if I would have left to go somewhere else. At the end I paid $1091 just to order the parts and it will be fixed next week.

I purchased the car because I trusted the quality of Subaru. I expressed my disappointment to the store manager and was told it was bad luck. Indeed, Bad luck, and bad service.

Unless all you need is an oil change don't go here.
Took it back after going elsewhere for two years as part of the recall on Air Conditioner Fault and same problems as before.
Asked them to fix my stop-start function that they had 'fixed' twice previously and they tried to charge me for another $200 diagnostic fee on top of the previous two fees and two replaced batteries I had paid for previously. I provided third party (SubieDoctor) diagnosis of what was wrong and they refused to fix it without doing another diagnostic themselves. This is the same response I had two years ago when it was first diagnosed and I provided them with the third party solution. Don't waste your time. Go elsewhere.

I own a Subaru Forester XT (currently 5 years old). My previous two cars were a 2017 Levorg and a 2009 WRX - as you can tell, I loved my Subaru’s.

Throughout the years, I maintained my cars well and never missed a log book service.

My most recent service included the replacement of the air conditioner condenser - which was the subject of a recall and covered under warranty.

When the work was complete, I received a call advising me that my air conditioner ‘compressor’ was now faulty and I will need to pay $1600 to replace.

The air conditioner was working without issue prior to this and now that they replaced a component of it, a seperate component now requires attention? Of course I wasn’t happy and queried this.
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After purchasing three Subaru cars totaling over one hundred thousand dollars over approximately 12 years our last purchase in 2016 of a Subaru Forester top of the range within three years of owning the car the electric windows were playing up mentioned this at service they claim that the windows are just sticking and needed lubrication and a clean this I doubted I told them and coming from a engineering background I now when these service managers are trying talk rubbish to me it’s a way to put a band aid on the problem take your money and hop...

My car got delivered on June 2021, however the rubber mats which are included in the sales contract have not yet been delivered up till now.

Bought my Subaru XV 2.0S about 6 weeks ago, smooth easy process from start to finish, had my first car health check and chat, all good, no problems, I had already sorted out a lot of the gadgets by emailing Terry the Sales guy, very knowledgeable and talked me through the processes. Think I have it all sorted now, no complaints with any service at this point.

I had my Subaru Impreza serviced yesterday at Subaru Indooroopilly and the whole experience was absolutely amazing and the complete opposite of my last horrific experience at Llewellyn Subaru. Nothing and I mean nothing was a good experience for me at Llewellyn's but I don't blame the staff, in my opinion it's the Management. Go to Subaru Indooroopilly and experience the best customer service you could ever wish for. Trust me, you're going to be pleasantly surprised at just how good Subaru Indooroopilly is.

Purchased a 2016 Subaru WRX STI. $55000 on the road /Insurance costs $1000 per year roughly

For the most part my 2016 Subaru wrx STI has been a joy to drive and own, sadly I cannot speak positively in regards to the Service Departments of Subaru in Melbourne Australia. Money spent on the STI since ownership up to 80,000km regarding wear and tear is $1200 for the discs and brake pads, $1300 for 4x Michelin PS4 tyres. I suggest changing over to the Michelin PS4's as they are more comfortable and less bumpy on Melbourne roads.

Now onto Subaru De...

I bought a brand new Subaru Impreza and had multiple issues at the sale. The service at Subaru Docklands is shocking and they put a scratch in my car last time I took it in.
Now I got a letter about the nation wide recall that is apparently very dangerous as the fault can mean that your car stops suddenly but when I called to book it in, they cant see me for 2 and a half months. When I asked how bad it was, I got told "I don't know I just work in the call centre". If you ring their complaints department, they just tell you to email, then they never write back. Do yourself a favour and buy something else.

Great Experience at Subaru Essendon! Francesco went above and beyond to find us what we needed - loving our new Subaru Outback!
Couldn’t ask for more! Highly recommend.