Big disappointment, no thousand island dressing for my Seafood sensation. Got to the sauce choice and it's gone :( nothing compares. Sorry I won't be back until it returns.
Hants off, to the poor young girl, working at the Smithfield Subway S.A. under staffed she still kept pushing through. I've noted, that this Subway is always pushing there staff to an excess. Take care of these kids, there aren't robots, management
Extremely Disappointing Experience - Poor Hygiene and Customer Service. Absolutely disgusting experience at this Maltby By-Pass Subway Werribee store. Flies were landing on the food, the water used for utensils was dirty, and the overall food hygiene standards were appalling. The food was poorly presented, and the customer service was extremely… Read more
disappointing. I have never experienced such poor standards at a Subway. The lack of cleanliness, attention to food safety, and basic customer service is completely unacceptable. I would not recommend this store to anyone until these issues are properly addressed.
Reviews with attachments
Disgusting live bug inside meatball – I ordered a footling meatball sub for my daughter. from Subway in Orsnge. When we got home she took a bite of it and it had a live beetle/ bug inside the meatball. She was very upset, when she spat it out it was still crawling. Absolutely appalling food hygiene! I rang and told the store, they said to come down and get a refund. We will never go there again!
Food quality – It was awesome. Food quality is good and location is pretty.
Got a new bowl “green Goddess” bowl. Save yourself $12:50. The quantity was appalling and it was like they were feeding a bird. NOT WORTH FOR THE MINEY
Contacted store as order incorrect. Was told it was my error when it was her error. Then she hung up on me. I was meant to get the attached photo with everything as noted and I received avo only on 6inch white for $15!!!!
Why is a sandwich $30 now? No meal just a normal sandwich.
I asked for a gluten-free wrap, then added cheese, avocado, beetroot, spinach, lettuce, carrot, and cucumber, a sprinkling of salt and pepper, and some sauce, which cost nearly $14.00. In other Subway stores, this combination usually costs between $8 to $9. Then get home, and as I try to unwrap it, it falls apart, and there is some type of meat in it. Straight in the bin. Never again.
Spent $30 at Tweed Heads Subway on Kennedy Dr and we got stale crumbly bread, took most of the top of bread off and didn't eat which you can see in the photos. I submitted what happened online to the main Subway contact as I wasn't able to find the stores direct details and they sent me a totally dismissive email, thanked me for letting them know… Read more
and that its now been resolved, meaning-they are not continuing talking about it. I then had to make a new enquiry about the original one and requested a store credit to replace the terrible subs I purchased and they did not even answer me but instead asked me to rate how they dealt with it. I feel its basic decency to replace stale food.
Always great service and fresh tasting food. Dipanjot who serves me regularly at Westfield Kotara is so friendly and does a wonderful job.
I’m a great fan of Subway. I was in a subway in Monaro St Queanbeyan and I watched as the people in front of me had ordered a wrap, but the rap base seem to be being destroyed before any ingredients was put on. She threw it away and got a new one. Then when it was my turn, they gave me and cheese bun that looked very white. I don’t recall ever… Read more
seeing one that white before, as if undercooked. I didn’t say anything as I thought it would be fine. When salad was put on my bun, it was only a tiny serving where is usually I’m given lots of salad. I did ask for a little more on there, and they put a tiny bit more. When they rolled it up, it seemed to be just all falling apart, but they managed to get it rolled up and I purchased it. When I sat down to eat it, and unwrap it I’ve never had a bun of yours like it. It went everywhere I’ve included a short video of it there was chicken teriyaki on the top of the bun on the underside of the bun and salad falling out everywhere. I have no idea what went wrong. This was my worst experience at any subway around Australia. I’ve never had a complaint before of a subway. Only this one.
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Subway Kallangur QLD make the worst Subs ever. They don’t take note of the order obviously and make it with an absolute “I don’t give a trash how it looks’ attitude. Is it the manager/trainer or the staff making these subs. I think everyone who works there needs to be retrained on how to make a sub the right way, the way they used to make them… Read more
with good presentation and not a messy burnt sub. I’ve been through this three times already so it must be an ongoing thing with some or a particular staff member. If you don’t present the customer with the correct or order and presentation as per your training then there won’t be a Subway. Get your act together and start thinking of the customers requirements and just remember it’s the paying customers that keep you in a job.
Purchased 2 footlong subs from the Woy Woy franchise, one had 4 slices of tomato the other had 3, you used to get 3 slices of tomato on a 6 inch, 2 subs is 30 bucks, pretty poor value in my opinion.
I added the free lipton ice tea to my order as part of my promotion but it didn't come up on my order because of a system bug and the attendant refused to give me the lipton tea with my footlong. Very bad service. They just smiled and said to try again tomorrow. Won't come back again. The store was Canberra Civic Square.
Ordered 3 cheese philly steak was charged for extra cheese didn’t ask for extra and check photo onion was disguising. Whole sun just chucked together overall not a great experience this time round. Can not provide proof of purchase as they keep my receipt
Latest follow-ups
The food was great as usual but when I watched the server put order through he kept charging me $2.80 for the egg! On 2 of the 6inch subs $5.60 that’s a bit excessive subway!! Need ink cartridge replaced at port Adelaide!!! Was going to get your hotdogs but they’re too expensive & 3 varieties to choose from!!
Follow-up · Food is great register ink cartridge have improved if yo going to charge customers extra for additional condiments you should advise them of that
Big shout out to subway Leopold for always making our subs and wraps perfect every time we come into your store. Also to the staff who are always friendly, great job too.
Follow-up · Had subway again today and was served by Kylie. My wrap was made perfectly again and lots of garlic aioli as I like it. My mum is in aged care and she loves subway. Thank you again for all our food today
Subway Enfield packed the incorrect sub . I went home to family and discovered the error. Tried to call but was on answering machine telling me to call back. I returned to subway 40 mins later as I had to drive back. The server pointed to a sub at… Read more
the back of the counter. I said.. you are going to make a new one aren’t you. He grudgingly made a new one and handed it to me. When I said.. I went all the way home and then had to come back again. He then said . Ooh sorry. Mistakes happen but I would have thought in the interest of happy customers that I would have been offered some cookies or an earlier apology but left feeling a little like I was a bit of a nuisance. Might go to Greenacre subway in future
Follow-up · The new sub was as expected but no refund was offered. Have visited Greenacre since and had a much better product and service
Positive reviews
I am a frequent customer and on day shift M-F at the Byford, WA store there are two staff members named Jaimie and Teal which not always provide excellent quick customer service but make my footling sub exactly the way I want it. They even remember my previous order. These two staff members represent the type of employee that every Subway… Read more
franchise should hire and I hope the Byford store uses these two ladies to train others. Thank you Jaimie and Teal!
Hayley and Jaime are beautiful girls who are very kind and easy to talk to. Which created the atmosphere of the site with there engagement of costumer service. Amazing food. These two are hard working girls from Marsden subway chambers flat road QLD
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Since Subway opened in Strathalbyn SA I have bought dozens of footlongs, mostly in threes or fours, so I know that without them recorded in my iPhone notes, the requests would be my instant downfall. Bar one Subway footlong error in the very first… Read more · 3
order (super spicy hot dressing instead of thousand island LOL), every one there-after has been impeccably made to the highest of standards. Nothing is so bad that it can’t be fixed anyway. That’s the thing in a small community, you live to ensure we all feel like we matter. Without doubt, these hardworking kids behind the counter make their parents very proud doing the hardest job out of all the fast food providers. Not only is the fresh produce prepared and sliced up on the premises, all the rolls are baked there too.
If you’ve ever bought a footlong in Adelaide and had it delivered, it’s hard to expect the high quality product we already have here in Strathalbyn. Well done guys, you are all champions doing what you do with a multitude of options in each and every roll, compared to a 5 trick less healthy burger pony with chips.
So now I have to direct my real concern to Subway HQ - the removal of Thousand Island dressing in a way that smacks of how beef was dropped years ago! What goes better with tuna and seafood? The dressing is what binds everything together. Why are you messing with a long time cohesive product? Or are you simply out of touch with the customer? Visit Strathalbyn and learn something from your staff about real customer service, empathy and understanding that they have nurtured in a few months. The least HQ could have done was advertised a 4 week warning so we could bring in our own Thousand Island dressing
Follow-up · I have not yet returned to Subway because I have been waiting for an announcement or a reply from Subway reassuring me Thousand Island Dressing has been reinstated. What would be the point? Both my wife and I always order Tuna (me) and seafood (my wife). The workers aren't to blame. This big fast food chain with more outlets across the world… Read more
Negative reviews
Visited Subway on Albany Hwy in Maddington last night Friday 18th September, 2026. Very disappointed in my experience. Have been there several times in the past and it’s never been this bad. A female employee was out front on her phone, whilst a young boy was inside doing, what seemed to be, all the work. He was distracted from the moment he… Read more
addressed me, watching the girl out the front. He nearly dropped the bread he grabbed for me. He rushed through every process, when I asked if there was anymore beetroot he said no, but I’m pretty sure he was just trying to rush me through and didn’t want to spend the time going to get more. I am always very slow in explaining which salads I want on each, but he didn’t listen properly, still distracted by girl out front, and put olives on a sub I didn’t want them on. Then whilst doing sauces he didn’t wait for me to finish saying which sub required which sauce and smeared a huge squirt of aioli on top of a meatball sub. Told him to just remove all salad which had that sauce on, and replace the salad. Whilst standing waiting for my order I looked around and the place was a mess, the glass was filthy and all the tables and benches were covered in crumbs. It was disgusting. On top of that the girl out front was busy greeting her family, and brought them all in to introduce to the boy serving me. She was happy as, but as I left I was furious. I told the girl she should be helping the boy. She just laughed in my face, don’t think she even registered what I said, she was too preoccupied showing off to her family. Very disappointed with the whole experience and won’t be going back there anytime soon.
manager at rouse hill town centre subway refused to remake my food after a team member butchured the rapping of my rap so it was falling apart he then proceded to chuck it to the side but wouldnt remake it and was very unprofessional
Subway Pakenham. Roll was getting made with female’s head scarf touching the food every time she leant in to get more ingredients. I told her and she just flicked it back with her hand and kept going.
Recent reviews
⭐️ Very disappointing customer service at this Loganholme (Brisbane) store. This is not the first time I have experienced rude and disrespectful behaviour from the staff here. On several occasions, including today, staff have spoken to me in a rude, abrupt and unfriendly manner. Unfortunately, after experiencing this repeatedly, I will no longer shop at this location. Customers deserve to be treated with basic respect and professionalism.
subway berrinba 2 workers, aziriah and deakin were very helpful and had a great attitude and made my day, deakin was funny helpful and was a good friend and mad my sandwich perfectly and aziriah was the same, in my opinion i would give them a raise
Subway Lawson NSW, poor customer service and hygiene. The server handled a thermal till receipt (covered in BPA) mid-way through making my rolls with the gloves on, then wiped down the chopping boards with his hands and proceeded to finish making my rolls with the same gloves on. They also gave me the wrong change and it was difficult to sort out.… Read more
The service is never particularly friendly anyway. Sometimes it's as though you are invisible as they are too busy talking to each other and appear to ignore you. Sometimes they don't listen properly - after giving instructions about not too much of a particular ingredient, they gave me way too much of it, I asked him to take same off but they didn't even acknowledge my request, just kept going. Another time I advised they had put the wrong sauce on it and instead of apologising, they argued with me that I had asked for that sauce, when I hadn't. All this makes for a very unpleasant experience. Bad customer service.
Has cancelled their rewards card, ostensibly from 31 August (it is now 5th August) yet I can not redeem my points in store. I tried to log on online to redeem but can not find where to register. The cancellation notice says to put in an online complaints form, but clicking the link just takes you to an AI chat that can not answer any questions and you just go round in circles.
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