subway berrinba 2 workers, aziriah and deakin were very helpful and had a great attitude and made my day, deakin was funny helpful and was a good friend and mad my sandwich perfectly and aziriah was the same, in my opinion i would give them a raise
Subway Lawson NSW, poor customer service and hygiene. The server handled a thermal till receipt (covered in BPA) mid-way through making my rolls with the gloves on, then wiped down the chopping boards with his hands and proceeded to finish making my rolls with the same gloves on. They also gave me the wrong change and it was difficult to sort out.… Read more
The service is never particularly friendly anyway. Sometimes it's as though you are invisible as they are too busy talking to each other and appear to ignore you. Sometimes they don't listen properly - after giving instructions about not too much of a particular ingredient, they gave me way too much of it, I asked him to take same off but they didn't even acknowledge my request, just kept going. Another time I advised they had put the wrong sauce on it and instead of apologising, they argued with me that I had asked for that sauce, when I hadn't. All this makes for a very unpleasant experience. Bad customer service.
Has cancelled their rewards card, ostensibly from 31 August (it is now 5th August) yet I can not redeem my points in store. I tried to log on online to redeem but can not find where to register. The cancellation notice says to put in an online complaints form, but clicking the link just takes you to an AI chat that can not answer any questions and you just go round in circles.
Reviews with attachments
Disgusting live bug inside meatball – I ordered a footling meatball sub for my daughter. from Subway in Orsnge. When we got home she took a bite of it and it had a live beetle/ bug inside the meatball. She was very upset, when she spat it out it was still crawling. Absolutely appalling food hygiene! I rang and told the store, they said to come down and get a refund. We will never go there again!
Food quality – It was awesome. Food quality is good and location is pretty.
Why is a sandwich $30 now? No meal just a normal sandwich.
I asked for a gluten-free wrap, then added cheese, avocado, beetroot, spinach, lettuce, carrot, and cucumber, a sprinkling of salt and pepper, and some sauce, which cost nearly $14.00. In other Subway stores, this combination usually costs between $8 to $9. Then get home, and as I try to unwrap it, it falls apart, and there is some type of meat in it. Straight in the bin. Never again.
Spent $30 at Tweed Heads Subway on Kennedy Dr and we got stale crumbly bread, took most of the top of bread off and didn't eat which you can see in the photos. I submitted what happened online to the main Subway contact as I wasn't able to find the stores direct details and they sent me a totally dismissive email, thanked me for letting them know… Read more
and that its now been resolved, meaning-they are not continuing talking about it. I then had to make a new enquiry about the original one and requested a store credit to replace the terrible subs I purchased and they did not even answer me but instead asked me to rate how they dealt with it. I feel its basic decency to replace stale food.
Always great service and fresh tasting food. Dipanjot who serves me regularly at Westfield Kotara is so friendly and does a wonderful job.
I’m a great fan of Subway. I was in a subway in Monaro St Queanbeyan and I watched as the people in front of me had ordered a wrap, but the rap base seem to be being destroyed before any ingredients was put on. She threw it away and got a new one. Then when it was my turn, they gave me and cheese bun that looked very white. I don’t recall ever… Read more
seeing one that white before, as if undercooked. I didn’t say anything as I thought it would be fine. When salad was put on my bun, it was only a tiny serving where is usually I’m given lots of salad. I did ask for a little more on there, and they put a tiny bit more. When they rolled it up, it seemed to be just all falling apart, but they managed to get it rolled up and I purchased it. When I sat down to eat it, and unwrap it I’ve never had a bun of yours like it. It went everywhere I’ve included a short video of it there was chicken teriyaki on the top of the bun on the underside of the bun and salad falling out everywhere. I have no idea what went wrong. This was my worst experience at any subway around Australia. I’ve never had a complaint before of a subway. Only this one.
Subway Kallangur QLD make the worst Subs ever. They don’t take note of the order obviously and make it with an absolute “I don’t give a trash how it looks’ attitude. Is it the manager/trainer or the staff making these subs. I think everyone who works there needs to be retrained on how to make a sub the right way, the way they used to make them… Read more
with good presentation and not a messy burnt sub. I’ve been through this three times already so it must be an ongoing thing with some or a particular staff member. If you don’t present the customer with the correct or order and presentation as per your training then there won’t be a Subway. Get your act together and start thinking of the customers requirements and just remember it’s the paying customers that keep you in a job.
Purchased 2 footlong subs from the Woy Woy franchise, one had 4 slices of tomato the other had 3, you used to get 3 slices of tomato on a 6 inch, 2 subs is 30 bucks, pretty poor value in my opinion.
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I added the free lipton ice tea to my order as part of my promotion but it didn't come up on my order because of a system bug and the attendant refused to give me the lipton tea with my footlong. Very bad service. They just smiled and said to try again tomorrow. Won't come back again. The store was Canberra Civic Square.
Ordered 3 cheese philly steak was charged for extra cheese didn’t ask for extra and check photo onion was disguising. Whole sun just chucked together overall not a great experience this time round. Can not provide proof of purchase as they keep my receipt
Ordered a late dinner from subway through Door Dash. The avocado on the toast was brown in parts & tasted very unpleasant. The tomato, ham & cheese toasty was sparse, hardly any cheese & sliver of tomato. Each was cold. The door dash receipt did not show what restaurant the order was made. Subway very unhelpful. Saying a complaint must be through the franchise, or door dash. Didn’t take on board that their food delivery was substandard.
We ordered 2 of there supposed loaded bacon dogs... And we received two rolls with completely raw bacon & dogs on them! We rang the store they tried to say it was cooked.... OK... Just check the pic, does it look cooked? How can staff not know the difference between cooked & raw bacon?
The most Stingy subway I think I've ever got from any subway ever , pay $16 for a rat roll . Never will buy from that Goonellabah Subway again. I've never made a complaint about a restaurant or any cafe etc ever , trust me this was average as , and to be honest sort of rude the service ..This was teriyaki chicken with cheese and avocado, asked for everything but not lettuce or tomato . RUBBISH
Latest follow-ups
Big shout out to subway Leopold for always making our subs and wraps perfect every time we come into your store. Also to the staff who are always friendly, great job too.
Follow-up · Had subway again today and was served by Kylie. My wrap was made perfectly again and lots of garlic aioli as I like it. My mum is in aged care and she loves subway. Thank you again for all our food today
Subway Enfield packed the incorrect sub . I went home to family and discovered the error. Tried to call but was on answering machine telling me to call back. I returned to subway 40 mins later as I had to drive back. The server pointed to a sub at… Read more
the back of the counter. I said.. you are going to make a new one aren’t you. He grudgingly made a new one and handed it to me. When I said.. I went all the way home and then had to come back again. He then said . Ooh sorry. Mistakes happen but I would have thought in the interest of happy customers that I would have been offered some cookies or an earlier apology but left feeling a little like I was a bit of a nuisance. Might go to Greenacre subway in future
Follow-up · The new sub was as expected but no refund was offered. Have visited Greenacre since and had a much better product and service
Do they want customers? – Dropped in for something healthy to eat. Nobody is in the shop. I waited while two people continued making orders (must be telephone) and did not even acknowledge my arrival. I was non- existent even when my husband and his carer joined me. Finally,… Read more
it happened - I was noticed. No smiles - nothing! The place was also grubby - food all over the floor - I witnessed another person's arrival - same service - I told him they could not need customers!
Follow-up · Never been back - a put off after my first experience
Positive reviews
Summah Schiffmann, is a well confident person to be served by at subway. A close friend to me too she has a well deserved position at subway to be there on time, and will do what her bosses tell her to do too.
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I have been having a wonderful customer support service by the Subway Keysborough staff member Chrissy over the many months being served at the Subway Keysborough store who is always willing to provide great service at every single time I have visited and really listens to what the customer wants when ordering of the menu. She has also recommended… Read more
trying different meals and salads which is a delight and really appreciate her outstanding service and commitment to Subway. I will keep coming back! Peter.
I would like to thank Subway Shepparton, a young girl named Holly or Molly who, when l asked for a GF wrap, she went into her training for Celiac customers. Her gloves to the separate cutting board. She went above and beyond expectations. Thank you, it was delicious.
Negative reviews
The young lady who served us earlier (04 Aug 2026 around 730pm) kept rolling her eyes while we were making our purchase. If she didn't want to serve us, she could have simply said so. We wouldn't have insisted on buying anything.
Subway again has stopped selling thousand island sauce , ordered 4 subs 1 was seafood and was told maybe i could have ranch dressing or mayonaise. Walked out without buying any ,Thank you ! I am aware that the few thousand dollars myself and my family spend each year means nothing to them but its $3000.00 that they will not be getting from me.
My wife and I ordered 1 chicken strip sub and one seafood Sensation sub, both the chicken and seafood were luke warm even though we didn't ask for toasted. We couldn't take them back as we were in our car without our wheelchairs. NOT GOOD ENOUGH!!!
Recent reviews
Tumbi Umbi store No Piri Piri choice wes available nor was there tge sauce i requested , could not unfettered staff member and he looked disinterested Roll was not packaged correctly and fell apart while eating Very very disappointing
Victoria Park store needs to train manager [Name Removed] and team..they left out half the ingredients I fou d that strange ...thry had the extras on the side but only delivered after I mentiones the missing ingredients Fekt like they were trying to hide it until.I worked it out Keep an eye on thrse girls
Really ordinary fast food. The Alfredton Subway was not very clean & the food does not present as anything like the photos. Interestingly, l was the only customer at a normal meal time. The young guy behind the counter was very professional & pleasant. He deserves to work somewhere where the food is not an embarrassment.
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