Sunbeam Cafe Creamy Automatic EM0180 Questions & Answers
VerifiedMPNs: 1750 and EM0180
I have a brand new Sunbeam milk frother (purchased an hour ago) I used oatmilk (which I always drink). It is not frothing at all. I have used this before at a friends (with soy) and it was perfect. Help!
EMO 180 just under two years and it's not frothing well but just bubbles, can you please help me what I should do? It's warming up but the froth is not there. Need help please. Kay
I purchased the EM0180 about 2 months ago and it has never frothed my drinks... Is this a fault??? I'm using the foam function and have the foam disc thing attached
Hi is the frothing option supposed to turn off automatically when complete? I havent used this since last winter and can't recall.
My machine is not frothing- done check list- any suggestions. It’s maybe 2 months old- this is my third machine.
Hi Jan Have you tried the "fonzie" a gentle tap ;)... I'd take it back and exchange it, it will still be under warranty.
Hi, I scrolled down through the queries and could not see if my leaking creamy frother is repairable. A response would be apprecieted. Thank you Colin
Hi Heather, we're disappointed to hear there are issues with your milk frother. We want to learn more and help. Please give us a call at 1300 881 861 between 10am to 6pm - Monday - Friday AEST.
My EM0180 is about 3 months old, has worked perfectly until this morning, now the mix (centre) light flashes at each attempt to heat and froth milk and nothing happens. Any thoughts as to what the problem is?
Our Sunbeam frother is 2 years old and has just started to stop frothing milk. We just get bubbles. We have right spinner in but its like the machine is not running as fast as it was. Any suggestions? (This is our second machine)
Hello Carolyn, Thank you for contacting Sunbeam and sharing your current experience. Sunbeam is committed to providing our consumers with safe and reliable products. We understand your disappointment and apologise for any inconvenience that this may have caused you. I have shared your valued feedback with our quality control team.
We kindly ask you to give our Customer Service Team a call with your machine handy. The team will be able to help your troubleshoot the possible cause for this change. Our helpline is open 10:00am to 6:00pm - Monday - Friday AEST (1300 881 861).
We look forward to hearing from you and assisting further. Sunbeam Customer Care
Thank you, Sunbeam Customer Care
My Sunbeam frother is leaking out of the spinner base. It doesn't work nearly as well as it used to although I've only just worked out why it was always so brown on the base no matter how much I keep cleaning it...burnt milk everytime!!! Can I get it fixed??
I can see a few people have had the leaking milk issue through the bottom rivet coming lose, I've now got burned milk on the hot plate and a luke warm coffee! Unfortunately I'm no longer in the warranty period but definitely haven't had it for that long, is anyone from Sunbeam able to assist? Thanks
I've had by Cafe Creamy for about 10 months and it's been excellent, but just recently doesn't seem to be heating the milk up as much as it used to. Has anyone else had this issue/know what it could be?
Our EM0180 is about 18 months old, it is always kept clean and has worked well until recently were it no longer rotates, but I have noticed that the base gets really hot! Does the magnet frother loose its magnetism so it stops rotating? Or is there something else that stops it from working? Regards David
I've got the same problem. Magnetism seems fine and if I jiggle the jug around it generally kicks in. That said, the milk doesn't froth nearly as well as it did before. My suspicion is the motor is probably shot. I've sprayed WD-40 on the pressure switches in the base but it makes no difference. I'm going to buy another as I've got three years of solid usage out of this one and I'll keep the jug and the spinners as spares. In the interim I'm using a wooden skewer as a tool of last resort to get the spinner moving.
Can't figure out how to remove the "foam" attachment to put in the "mix" attachment
I use soy milk for my coffee but each time I use this frother it makes far too much foam. It also seems the more milk i use the more foam and less milk i have for pouring. Is there a way to fix this issue?
Yes Allen, we had the same issue - it doesn't froth the milk but foams it & unfortunately we purchased a different machine. A shame really as the Sunbeam was "almost perfect"
We have this milk frother, has been great but all of a sudden stopped working. Have checked all the contacts and cleaned them, lights go on for one second then cuts out. Any tips on how to get this going again?
Hi Nina, Firstly how old is your EM0180. Thanks
about 1 year
Hi Nina, I have just sent you a private message if you could kindly respond via this please. Thanks
My milk frother is about 7 months old now. When you push froth/ heat lights goes for about 5 sec then cuts out? It is all clean on bottom etc.
Hi Jan, I have just sent you a private message if you could kindly respond via this please. Thanks
My Sunbeam frothier jug is leaking out the bottom where it spins. I see this is happening for someone else. I got it as a gift for Christmas 2020. Can I get this fixed. Very upset as it has been useful although I don’t use it a lot.
Hi Val, I have just sent you a private message if you could kindly respond via this please. Thanks
Hi. I love my milk frothier but for no reason apparent to me the electrical shave stopped working. No power is going through and lights not lit up. Any ideas?
Hi Angela, Have you tried using another power point? & & if this is working try the other disc & let me know if this works for you. Thanks
I’ve tried a few different power points. It’s electrical because before there was a problem there was a light under the buttons when the machine was switched on
Hi Angela, How old is the machine? Thanks
My jug leaks milk out of the bottom where the spinner part sits. It is still working but it is causing stains on the base and when I take the jug off the base after it has frothed it leaks in the saucer. Can this be fixed?
Hi Jennifer, Firstly can I ask how old is your automatic cafe creamy?. Thanks
9months
Hi Jennifer, I just sent you a private message if you could kindly respond via this please. Thanks
Please reply here as I don’t know where to find your message
Hi Jennifer, If you check your emails you should be able to reply that way. The information I require from you is personal details which I don't want to share on an open forum page so unfortunately I cannot put those up here. If you machine is only 9months old it is still in warranty so you can take it back to where you purchased it from with your proof of purchase & they will be able to asssit you or you can reply me in a private message. Thanks
I do not have the receipt anymore and the place of purchase is closed
Hi Jennifer, If you can call our Customer Care line on 1300 881 861 they will be able to assist you further. Thanks
My Sunbeam EM0180 received as a gift Xmas 2020 has worked perfectly until 2 days ago, (30/06/21) when it now struggles to heat the milk? Everything is per norma, clean, good contact between jug and unit receptacle, only 80-100 ml of cold fresh cow's milk, frother disc spinning smoothly etc. It was taking just over 3 mins to heat and now is taking 7 - 8 mins? Any ideas?
Hi RobD, Firstly can I get you to check the following: 1- Ensure the HOT Mix or HOT Foam button has been pressed. 2- Check the base of the milk jug is clean and without any surface damages before each use. 3- Automatic temperature control allows milk to heat to its ideal temperature for texturing milk, around 64°C with a few degrees leeway before milk burns (subject to the milk temperature before starting, volume and ambient temperature). Other than ensuring optimal milk preparation, it also allows you to enjoy your drink right away. And let me know if any of these solve your issue. Thanks
Hello, thank you for the advice. I did both items 1 & 2, I also checked the receptacle. I did find what appears to be a single very small metallic grit which I removed and since then all OK so am assuming it affected the jug/receptacle heating surface??
Again, thanks for your advice.
Rob
Hi RobD, That is great to hear glad it's back working for you. Thanks
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