10 questions from our users
As an above post. When I turn mine on to foam it starts and then just stops the milk isn’t foamy or hot. Worked for maybe 2 or 3 times then does this. Not happy.
Where can I get a replacement frothed disc as mine seems to be no longer magnetic
Hi Rosemary Webster,
You can go to our website www.sunbeam.com.au and click on Service & Support. here you will find a list of agents that can assist you. Alternatively, there are many online stores that provide spare parts as well.
Is the foam blender attachment supposed to spin around? Also when I first turn it on to make frothy milk you can hear it working then it stops and all three lights come on. Milk is not even warm.
I've just bought the Cafe creamy last week from Big W and after first time using then cleaning we can't get the foam Blender/mixing attachments back on.....just won't go back to its correct positing!
Is there a technic to it or should I take back?
Hi, has anyone noticed the Teflon wearing off around the base frothers? Only had this thing a week! Can't be good for you digesting Teflon.
Hi Scott I have only used mine 2 times so no I havent noticed that happening
I would take that back to the store :)
We are very sorry to hear about your experience with your product. Please be assured all customer feedback is taken seriously and your comments will be forwarded on to our development and technology teams.
Based on the date of purchase you have provided, this model is still under warranty. Please return this to the place of purchase for a replacement.
All 3 buttons kept on being illuminated, no flashing . I had to plug the power cord off the power outlet.is this normal or the control is faulty?
According to the instructions, the button selected will remain illuminated during operation, and will turn off when complete, but both times i've used my machine all the panel lights illuminate, and after 10 mins and they are still all glowing I have had to switch it off at the wall and also they are not flashing to indicate anythings cooling down. Has anyone else experienced this?
How can you make the milk hotter?
For Super Hot Coffee
I make my coffee is a stove top espresso pot. When that has finished hissing I pour that coffee into mugs. Each mug is filled to 1/3rd to 1/2 capacity. I then fill the Café Creamy with 2% skim milk and turn it on. The Mugs of coffee go into the microwave for 2 minutes and are brought to the boil. At about the time the coffee in the mugs boils, the frothed milk is ready. Using a spoon to hold the froth in the frothing jug, pour the milk into the mugs until they are about 3/4 full.**
The mugs then go back into the microwave and are again brought to the boil. After that, they are taken out and the froth is added and dusted with drinking chocolate. This method makes three mugs of scalding hot coffee.
** Take great care when pouring the milk into the boiling coffee, it will sometimes bubble up quite vigourously, so only a few drops to begin with.
Does the foam attachment come off. it seems very hard to pull off, and I am scared to pull harder in case I break it. Am I missing something??
How do I change the foam and mixing attachments???
They attached magnetically, so you remove the attachment by gripping with your fingers & pulling,firmly. Your other attachment is in a little hidey-hole in the base of the frother, so just turn the base up-side down & you'll see it. Good luck with it...nearly everyone I know with one of these Sunbeam frothers has had it stop spinning after about a month to 6 weeks. :-(
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