Sunco Motors

We purchased a Ford Endura for our daughter just recently from Sunco Motors at Maroochydore. Tony was our sales consultant and his service and aftersales service was superb. We are very happy with the vehicle and the service received by Tony. We highly recommend the Team at Sunco Motors. Thank you for all you help and assistance, it was greatly appreciated.

DO NOT BUY A CAR FROM HERE! I purchased a used Nissan Navara UTE from them in July 2025. Salesperson said at the time it came with the NISSAN warranty, yet when I went back with a bank cheque I was told it wasn't on the warranty and a number of things had to happen to reinstate it, including having it serviced with them. I wasn't provided any… Read more

service history (being told it had it). Within 4 weeks it had an oil leak from the engine. When I demanded the service history the leak had been noted on two prior services and not remedied. The car was also sold to me by them unroadworthy; it had a rear-facing lightbar, which I found out is illegal, yet they gave me a roadworthy certificate?! Service dept are arrogant and worst one I have ever come across. Sales department don't trust, and do your research.

Brilliant! Nico was professional , very helpful and understanding in purchasing car for family. Grace in accounts also delivered in process. Amazing job, in keeping Customer service alive. Awesome team work. Thank you Show details

I have just purchased a new vehicle from Sunco Motors. A huge thank you to Wendy Brewin who made the whole process seamless. She explained everything in detail, was so helpful and nothing was too much trouble. Great service Wendy, thank you for everything!

Thank You Lee Pratt – I needed a car part for my 300C, and Lee Pratt was very helpful and efficient. Gave good customer service. Sadly other departments and their reviews don't align with my experience. Show details

Extremely Disappointed with Service and Ongoing Faults. I’ve endured over a year of stress, uncertainty and inconvenience due to a persistent knocking noise in the front of the car. Despite multiple visits and several parts being replaced, the technicians failed to diagnose or fix the issue. 4 months on and the problem still exists. With no time… Read more

frame of when my car will be fixed.

I spent countless hours returning the car, explaining the problem, and even taking technicians for test drives. The dealership had my car for several days at a time, yet the fault remained. In the end, it was my husband—a non-mechanic—who identified the real issue after removing the wheel himself. Only after showing video evidence did the dealership agree to fix the actual problem and it is finally booked in to be fixed.

This experience has caused me significant anxiety, wasted time, and a complete loss of confidence in both Nissan vehicles and this dealership’s service department. I expected much better for a brand new car. I do not recommend this dealership based on my experience.

Even with a diagnostic tool sent from the states they still have not been able to diagnose the problem. An X Trail TI 2021 model with 66 000s on it should not be having consistent problems.

The poorest customer service I’ve had to deal with.

I bought my LDV D 90 twelve months ago. Since then I have had three reverse cameras fitted and a head unit on the dash but the reverse camera problem is still there. Two weeks ago I was in town and was unable to unlock the doors with my remote or key supplied except for the tail gate. I climbed through the rear of the vehicle removing head rests… Read more

until I could get into the drivers seat (not easy for someone in their seventies) and also discovered that the doors would not open from the inside. I then drove my LDV the half hour drive home with the rear view mirrors folded into the doors. This had to be illegal because I could not exit my vehicle from the inside and no one could open the doors from the outside if I had an accident. RACQ could not help and told me to take it to the dealer two and a half hours away. LDV roadside assist would only take it on a tilt tray 100km and I had to pay up front, then apply to be reimbursed for the first 100km. In my opinion the vehicle is under warranty and should have been carried all the way as not everyone lives in a city close to a LDV dealership. My LDV D 90 has now been at SUNCO Motors Maroochydore for one week today. I have rung Three times to get an update on my car. The first time the service department did not answer the phone so I left a message with the switch to call me, (No Phone Call Was Received). The second phone call I was told that they were able to get into my car and that the Head Unit on the dash had been replaced, but the rear camera problem was still there and that someone would ring me with an update, THIS DID NOT HAPPEN. I rang Sunco Motors again today and was told that it was worked on over the weekend and the problem with the camera is still there, told that they fitted another camera (the fourth) and that they were now looking for the problem in the wiring harness. My problem with Sunco Motors is that their service department does not keep me informed as to what is happening with with my vehicle. When you ring no one answers. For a new car dealership their service is terrible. In short I would not buy another LDV and when fixed, I will be getting rid of mine.

Robyn D

New WARNING-STEER CLEAR OF SUNCO MOTORS (do your research on which businesses they own) On friday I signed a contract and paid a $500 deposit on a white 2019 ford ranger wildtrak which was originally owned by TJM Maroochydore (another company sunco owns). The advertised priced on the vehicle which i have photos of was $54999 that had then been… Read more

reduced to $52999 as the salesman had told me it had been sitting for a couple of months hence the initial price drop and they dont like stock to be on the forecourt for to long. The salesman and myself settled on $52000 after he had gone to talk to the boss. I walked away happy and my partner and myself even looked at a new vehicle for her when her trade in comes up next month. Saturday morning comes around and I get a call from the general sales manager stating that they (he and the owner of sunco/tjm maroochydore and other various car yards on the sunshine coast) were unaware of the extras which had been put on the car by their own business and would not sell it to me at that price, instead relisting it at $64999. On their website at the time of writing this review (#u52011). Honouring a written contract and handshake is a fundamental business practice any company not willing to do this should be avoided. I work in the caravan and 4x4 industry and shall be sure to let anyone know my opinions on this business. I'll also be moving my polaris to another company for servicing. It will pay you to check which companies are under the sunco umberella. I've never had such a bad experience with the purchase of a vehicle ( new or used) , and more should be expected from a business and their processes after 28 years on the sunshine coast. I have reported this to ACCC, QCAT, Office of fair trading and motors trades association of Queensland and am also seeking legal action.

Poor servicing for Hyundai & Not interested in selling any Mahindras We had an i20 till Oct 2024 and every time we used to drop it for service regularly, it would be really hard to make out whether the car had been serviced at all or not - such was the quality of service. Cars were never washed (we were not expecting detailing anyway but just some… Read more

common sense like wiping off grease stains and smudges) and the standard excuse was always that the 'guy who washes the car had left or not in today and they didn't have enough manpower for cleaning'. The focus would be more on selling addons than than mechanical issues - I don't know if this a lack of technical expertise or it's just the way the management has instructed the front desk. Anyway, we stopped going to Sunco and preferred local mechanics at MyCar who did a much better job offering better value for money, road side assistance and the car didn't miss a beat. Fast forward and I learnt that Sunco has also dealership of Mahindra. I bought 2 XUV 700 in a span of an year - first one in Oct 2023 and another in Sep 2024 after selling off the i20. Each I time I approached Sunco for a purchase, the sales team didn't seem to be interested in selling them at all with no offers or the usual stuff you normally look for when buying a new car. I purchased both from Village Motors (Starkey earlier) at North Lakes who promptly added floor mats, teflon coating and pick up + drop off service making it a pleasant experience. The second Mahindra that we bought has a LED display issue and there was a service recall about 2 -3 weeks ago to fix that for which we dropped off the car along with first servicing. 3 weeks later, it has recurred which implies the fix wasn't done properly. Like everyone else, I am up for supporting local businesses but the overall experience has been just too bad to ignore and not post a review after being repeatedly let down. Unfortunately there are no other options on the coast and we have keep running to Brisbane vendors who seem to have the bearings right.

The worse customer service ever. I was lied to by one of the girls at the front desk who claimed to be a mechanic, she wouldn’t put in an email what she was telling me. My car still under warranty but they were wanting me to pay nearly $1000 to pull apart at my cost before they would let me know if warranty would cover. I got a different story… Read more

every time she spoke to me. She was condescending and rude. They were going to charge an extra $3000 plus if warranty didn’t cover it. By that time they would have had my car pulled apart with me having already paid $1000! Have since had a second opinion and been told they were totally ripping me off. I have always had a Hyundai and been happy with the car but this experience has turned me off. Will be looking at other brands when I upgrade my car this year.

Arrogant, underhanded and indifferent — avoid – Supplied a brand new Santa Fe from Sunco Hyundai Maroochydore that should never have been let off the lot. Rusted rotors, shuddering on braking, car pulling left... Plus the single most arrogant and entitled individual I’ve ever encountered in their sales manager – performed work on my car against my explicit instructions and without permission,… Read more

and then attempted to lie about it too. The issues remain unresolved of course.

Unfortunately disdain for their customers seems to go all the way to the top, with a disinterested dealer principal and group service manager completing this absolute joke of an operation that do not have the requisite integrity to be dealing with large sums of people’s money on a good faith basis.

As so many reviews suggest – steer clear unless you want to spend your time taking your complaints further with Hyundai and the office of fair trading.

Substandard customer Service – Purchased a quad bike from this dealer on the 9/5/24. Right from the start the salesman was dismissive & very unhelpful. He did arrange for the quad bike to be transported to a dealer closer to our address. Arrived to collect the quad, would not start, battery flat & missing two compartment covers as well as paperwork & toolkit. Dealer where I… Read more

collected quad managed to get bike going. It has now been three plus weeks, still no paperwork or compartment covers. Quad not going (new bike by the way). Sunco have washed their hands of it. Have contacted them twice weekly to speak to salesman, either not there or stated is getting onto it. NOTHING. Do not do business with this dealer - Sunco, Wises Road, Maroochydore Update on this saga The quad has been transported to a reputable repairer at Bundaberg Findings The air filter was not properly preserviced by previous dealer leading to it degrading & possibly entering the motor, further investigation required. Warranty documentation was not submitted by the dealer as a result no warranty claim can be submitted. (Responsibility of dealer/seller) I sincerely hope that karma visits this dealership & the bloke in question

new car not road worthy – Sold me new MG4 with driver's window not working (both switch and motor had to be replaced) and did not do a pre delivery as the car was supposed to of had 12 new updates, that is twelve, before selling and they did none only found out when took car to other dealer for it 1000km service and they need the car for 2 days to do the repairs and… Read more

download updates, big pain in the but as i live 1.5 hours from dealer PS one of the wheel aero covers fell off the day after buying and the rear doors have failed to open from the outside twice in the first two weeks

Not good – Not good. Cheating. Sunco Maroochydore. We went to buy new hyundai tucson N line. I been telling this man only I want N line or highlander. So we found hyundai tucson N line. We made a deal we agreed with tread in price. We give our bank details and give deposit. And he rang me and say. We don't have N line. You can buy entry level tucson. So don't trust . Becareful. Show details

Unsatisfactory service – What a disaster.....put my MG in for a service, told it would be ready in 2 hours. Went to collect 3 hours later ,of course not ready. When asked how long before it was ready didn't even answer me. Had to ask twice. Over an hour later was told it needed extra work. Will be going to Maroochydore next time. Show details

Bunch of amateurs – Drove from Noosaville to have the rocker cover gasket replaced as it was leaking a small amount of oil. I had booked the car in week or so earlier, I got there and was told that they had to order the gasket in. The excuse was that the person that booked it in was a new member of staff and he got it wrong. That service department really needs someone to show some real leadership and organisation. Show details

Previous staff member – Working for this company was a joke. Can only speak on behalf of the service department however was a hard worker doing 7:30-5:30 (50 hour weeks) for less than $1000 a week. Lure people in with “commission” yet their pay structure was so deceiving. In the last 3 years there were incidents where they would transfer staff to another branch without… Read more

being truthful. Reasons would include “just covering someone’s shift while they’re sick” or “They just need help for the day” but would never go back to original position. Although some management were humane and kind. The majority were cruel especially to female staff. The business is stuck in the past and uses loopholes to justify their behaviour. “Family business” is not what it’s made out to be.

My new Chery – I recently bought a new car at Sunco Motors Maroochydore and I am very happy with my purchase. I love my fantastic and easy to drive CHERY OMODA. I want to say thank you to the whole team for their distinction interacting with me. But I want to give a very special shout-out to Dougal McColl, who was my salesperson. He was very open and honest with… Read more

me, and he did not pressure me into buying anything I did not want. He was also very knowledgeable and enthusiastic about the car I chose, and he explained everything clearly and patiently. He made the whole process easy and enjoyable for me. Should, you ever get the idea of buying a CHERY OMODA 5, and you really should, Mr McColl is the one to see! Dougal you are awesome!

Regards Carol

Better than most – I have owned more than 60 cars over 50 years of driving including sometimes 2 at anyone time. From the time of purchase until 20,000 klms on this latest Patrol they have been amazingly good. Sales service and extras not one complaint. Even today they checked a minor fault as I drove in without a booking fixed in a matter of moments and drove off happy. Would not go to any other dealer and no I don’t have a vested interest in the company… Show details

I was called a bully for writing a letter and phoning! – I was sold a car 30,100km. I asked a very clear question before purchasing. "Are the services up-to-date for the guarantee." and was told they were. So when I found the log book the week after I purchased it, I was surprised and shocked to see the 30k service was NOT done. I phoned to see if that was intentional or an accident. The response left… Read more

no doubt it was intentional. Peter promised to call me back with a price for the service and insisted they were under no obligation. Even though he was deliberately dishonest. He never called back. I wrote to the manger Mike to explain the situation and ask they make it right. Mike never responded so I called him a few days later. He promised to call me back. He didn't. I called again. He promised to call back by the end of the day. He didn't. etc. etc. Today I finally 'spoke' to him. He was utterly rude from the very start. I didn't get a word in edgewise. Was not heard. Was just spoken to very rudely. Told I was using 'Bullying Tactics' (yes my letter and phone calls, all of which were the response of them NOT returning promised call). I am certain, if I were a man he would NOT have used those words. I'm gobsmacked at the dreadful communication, rudeness and customer service skills. I'd never recommend Nissan Caloundra to anyone.

Engine coil misfiring - given the green light to drive home?! – Took my car in to get a service, as well as getting them to have a look at an issue with my car not getting into gear properly and having the Malfunction Indicator Lamp light appear briefly. Was able to drive my car in, running normal as took care with making sure that I didn’t accelerate too fast as this was making the car feel like it was… Read more

slipping gears and staying at high rev. Picked up the car, started it and the malfunction light was on permanently and the car was running as rough as guts. Went into the dealership and told them and was advised “this is normal” and that they would order in a coil and I could go back in a week or two to get it replaced. Managed to drive home but had to call a mechanic to come and have a look at it because there was no way I was going to drive it, especially up the steep incline of our basement carpark. My dad had to drive to North Lakes Hyundai to get 4 new coils and spark plugs, and the mechanic who luckily lived in our building, swapped everything over and it was back to normal. He was amazed that Sunco would let me drive home with the second coil misfiring. I just got off the phone with the girl from Sunco who had called to enquire as to why I missed the appointment and I told her my story and all she could say was oh sorry about that. Not good enough. I told her I would never return to that dealership. I can’t believe that they let me leave with the car shaking the way it did and think I was lucky to not have blown something under the bonnet. The manual even states that if the MIL illuminates, potential catalytic converter damage is possible which could result in loss of engine power. I questioned this when I picked the car up and was told that was worst case scenario and they were happy for me to drive it home. I also had a follow up call from their marketing department the day after the service, I relayed the entire situation to her and she said she would pass on the information to the Service Centre Manager and I told her that they could phone my dad to talk about it. He never received a call. My new boss told me that she has heard shocking stories from this dealership and she would never recommend them, so small world.

Avoid Sunco motors – My Haval H6 has been in the Sunco work shop Hervey Bay for 4 days with a systems computer problem that kept flattening the battery . There has Ben no communication from them for 4 days . I rang yesterday and was told the car was ready today only to be told today they had not started work . Avoid them like the plague if possible . They get away… Read more

with it because they have contracts with specific companies such as Haval …. Maybe Haval should use a more professional service !

Terrible customer service – Dropped my clean vehicle off for warranty work Was given a Jeep as a loan car and the young man advised please return car clean Well hopped in the vehicle and inside was rather dirty looked as been on a bush bash with bits of debris inside vehicle outside dirty and mud up under the guards the warning light for no water in widow wash was flashing… Read more

too Drive to my place of residence 15ks and E light flashing so had to put fuel in to get back that afternoon $18.00 to make sure I got there Obviously no pre checks done before loaning out ( that’s a safety worry) Happy to put fuel if there had been some in it to start with So when I presented fuel docket and said your vehicle had none in it to start the guy just did not respond So I called the next day to advise of these issues and was meet with a tarty reply from a young lady we’ll it is a loan car and we don’t have time to check if clean or not and you only had to put back the fuel you used So I once again said it was empty when I got it. Not the first time these girls on the desk have been rude Sunco your staff have no customer service qualities at all so once my vehicle is out of warranty I will not be back or ever recommend you to anyone I was warned by a number of people how bad your service was I wish I had listed

They don't refund deposit.they need to read dealers act – They need to abide by Dealers act the cooling off starts when both parties have signed contract.If buy doesn't sign contract is no contract any deposit refunded they don't refund deposits

Worst experience of customer service – A simple tyre replacement cost me a afternoon wasted that I had to take off work, only to be told on arrival that the tyre is not available yet, made another appointment for a few days later, waited 4 hours for the replacement to be done. Also told my car was accidently scratched in the work shop. Had to follow up twice to get an appointment for repair of the scratch (paint completely off). Will report back on the repair when completed. Show details

SPARE TYRE DODGY – When going to use the spare tyre from car purchased from sunco holden it had a screw in it .Apparently spare tyres are not part of the road worthy so the service manager stated . . So how can you use it . It is unsafe and not roadworthy . HOW DODGY is that crap. Show details

Grab some popcorn, worth the read – My car that was still under warranty when taken to Sunco Caloundra service centre as dash board light was on. After 3 days in workshop I was notified that the service centre had accidentally deployed all the air bags and that they needed to claim on insurance. Three months passed when I was first contacted and asked to meet General Manager to… Read more

discuss car. I was told it was a write off and I couldn't have the car back. I was offered a below market pay out figure or I could pay them an extra $5500 to buy same model and year car, with less kilometres. I asked for the claim number but this was refused. I contacted Hyundai Australia and dept fair trade and whilst waiting their reply, I received a letter from Qld transport to say that my car was a repairable write off. When I phoned the company that had notified Qld Transport that is was a repairable write off, it was a salvage company that had "successfully tendered on my car" that Sunco had listed and sold without my knowledge. Sunco finally provided me a claim number and when I phoned the Sunco Insurer, I was told that they had paid out direct to Sunco. I was fortunate I was able to unravel what Sunco had done and could finally deal direct with insurer. This was really stressful time, the owner of Sunco refuses to deal with public (according to Sunco staff) despite the Head of Hyundai Australia advising he had been in contact with owner and owner was keen to resolve. I ended up dealing with Service Manager Michael who was the only reasonable and customer focused manager throughout. Sunco did provide a loan car after my car was totalled.

service – My personal mechanic did a diagnostic test and told me the bcm module was faulty.I rang Jeep Maroochydore and was told $1370 to replace- $770 for module and $600 labour(at $200/hour). While I was deciding whether to proceed, I was hung up on.I googled module price- $202 Au I was told Jeep was exorbitant and have now experienced it myself. Show details

Don't go near this mob! – The staff at Sunco Nissan Caloundra are very helpful when buying one of their cars. But heaven forbid if you want anything fixed under warranty. They had my car at the dealership all day and when I went to collect it they completely denied there was any fault with the car. They treat their customers like morons.

Where do I start!!! – Brought a “demo” LDVD90 from this company in Maroochydore. Had the car for not even 6months!! What a joke the cars sensors picked up as being in a car accident as I was driving and all brakes locked up and I almost hit the windscreen. Took the car back to this dealership only to be told the car was perfectly fine and not showing up anything on… Read more

their “computer” picked it up and not even 1km down the road same thing happened. I have traded this car back to the dealership to get told it was only worth a trade in price of $32,000 from $45,000 purchase price 6months earlier. Upon research a day later after trade in we see the same car for sale for $43,999. This car should not even be for sale as it has huge safety issues and I would definitely not recommend anyone buy this car. The kilometres are sitting at 9,587 metallic blue executive diesel!! BE AWARE It also has a cracked rear spoiler top left hand corner of rear window, that you can’t replace because no one wants to help you fix it quoted over $700 for the part and so on…LDV customer service is the worst at helping. LDV stands for lifes deadly vehicle!!!

Absolute worst customer service – Woudn't go anywhere near these guys. Had a very bad experience buying a near new "used" car recently. Correspondence is very slow and i have to keep chasing for something they have agreed. Just a waste of time. Show details