My 87 year old mother whose husband has just passed made a home insurance claim for a burnt wooden pool fence which burnt the pool pump causing the pool to go green because no one will respond to her claim which was put in over a month ago.
Today finally she was able to speak with someone who told her the person handling her case was on holidays - so she still cannot get any help and the person she spoke told her they would not cover the cost of getting her pool back to good order she can pay for a pool person to come and treat it at her own...Read more

I have been with Suncorp motor vehicle as well as house and contents insurance for many years and found them excellent in the past. I recently had cause to claim water damage to my 6mx 6m common living area.
I contacted their office and was advised that I had a $600 excess on my policy and that had to be paid before a claim could proceed.
The $600 was was ticked up on my credit card with indecent haste by the Suncorp girl before they wanted to know. I was informed the repairs to the roof was my responsibility and Suncorp would cover the interna...Read more

I could write a book about all my experiences but I'll stick to my current claim experience for landlord building damage due to a hail storm in October 2020. Suncorp honoured the claim and appointed a builder, and from there on sat in the background and let me engage directly with the builder through a builder's contact. However, the builder also sat in the background and outsourced their work to a sub-contractor. The customer service seemed to be ok with both the insurer and builder, but it's everything else that kind of fell through the cr...Read more

Have multiple policies raise claims rarely had a rental default landlords policy- raised a COVID claim as tenant couldnt pay rent lost their job through COVID after paying for 2 consecutive years always on time troy technical "expert" who claims to know the policy terms backwards and [name removed] from customer relations dishonour the offer to pay the claim by their own company's senior claims managers [name removed] and [name removed] reversing their decision to pay just days earlier , just disgracefully poor experience gave me the run around...Read more

I Would not recommended Suncorp insurance to anyone. My investment property was damaged in cyclone Debbie in March 2017 and than further damaged by their builders over following next three years? Due to the mismanagement of my claim I have been left with a huge debt, I have damaged personal items and missing personal property . The property that is Unliveable and need to be rebuilt ! I would have been better off borrowing money from the bank to repair my property and not making a claim on my policy. Now I am in financial hardship because...Read more

I have always had 3-6 policy covers with Suncorp at any given time over the past 8 years just due to their reputation of not weasling out of their insurance claims.
I would have given 5 stars but originally our claim was rejected due to us not taking out 'accidental damage' cover on our policy. I thought it was a given that if you take out landlord insurance it comes with 'accidental damage' cover otherwise what is the point? It wasn't really explained to us that we would not be covered for it, so maybe a bit more transparency as there are so m...Read more

Have a claim for a solar system damaged by storm. Claim was made, excess paid day 1. Downloaded the app to monitor progress as they requested, advised the claim was approved, they wanted to review the quote. 1 week later, called for a progress update and they said the quote had not been forwarded onto a review department. I was told it would be updated as a priority as they had made the mistake. No call back, more phone calls following up and nothing. Was told on Friday I would have everything completed Monday. Just called again, told I would b...Read more

Called claims to lodge my claim and was told I wasn't covered before the consultant even gave me the opportunity to lodge so they could assess the claim before declining or accepting it, ( turned out I was covered). Had to fight to put my claim though, was given incorrect information and to date we are at 12 different consultants in different parts of the company who have been in touch about this claim. If you are insured with Suncorp make sure any conversations you have over the phone are recorded and record any face to face conversation on yo...Read more

This seems to be a re-occurring thing with Suncor first year insurance cover is good and nothing is too much trouble yes we insurance will be fine
then the next year the prices go up incredibly they put us in a situation with our holiday house saying it had to be insured under the landlords insurance even though we weren’t renting it out total cost $600 more than normal
Went to another insurer and you guessed it $600 less for more coverage and $1000 less in access the girls are great when you ring up except if you’ve got a problem they quic...Read more