Suncorp Home Insurance

This seems to be a re-occurring thing with Suncor first year insurance cover is good and nothing is too much trouble yes we insurance will be fine
then the next year the prices go up incredibly they put us in a situation with our holiday house saying it had to be insured under the landlords insurance even though we weren’t renting it out total cost $600 more than normal
Went to another insurer and you guessed it $600 less for more coverage and $1000 less in access the girls are great when you ring up except if you’ve got a problem they quic...Read more

I have chosen as my Landlord insurance provider mainly due to known brand name and competitive premium (which however has been increasing year on year significantly). Easy to set up and gave a piece of mind, but totally misleading, which I only found out after 4 years of policy payment when lodging a claim for some significant damages caused by tenant. Lodging claim online was easy, however progressing the claim has been absolutely not acceptable. 5 months of dealings between Strata and Suncorp with no win for landlord. Fly screens are not cove...Read more

Have had resilium home and contents insurance for a few years now. It's an average price. We got it thru a broker as we have a granny flat we rent on airbnb and wanted something that we considered "top shelf" but at a good price. Not sure we would be covered for anything out of the ordinary but at least we have a broker fighting for us just incase I suppose. Our suburb Berowra was hit by large hail just before christmas and I think it was labelled as a natural disaster. Called them the next day to hear on the phone the resilium claims numbe...Read more

I have been a loyal customer for 39 years, having 5 other policies with GIO/Suncorp and his is the first claim ever due to the Sydney hailstorm damage in December 2018. Have given me the runaround for over 2 months and at the end they are telling me that they cannot do the repairs due to the fact that part of the damage does don't comply with the latest building rules. The house was built in 1981. They propose to pay me a minimum amount and have me do the repairs myself which will cost more than twice to what they propose to pay.
I am an old gu...Read more

I have been a customer with Suncorp for a few years for a landlord insurance policy. I made a claim as the tenant vacated the property without paying a month worth rent and a lot of damages to the property. When the claim was made, Suncorp refused to pay the 1st month rent as they requested me to cover the 1st month rent from the bond. And I had use my own money to clean and repair the property.
No one contacted me for the rental default claim for a month. I had to call Suncorp (over 30mins wait time to be answered) and provided the documents. ...Read more

I had a business protection insurance with AAMI which was underwritten by Suncorp, any way I had a stroke , they deny the claim because they claim I had blood pressure in the past 4 years, I gave them every thing I receive from my GP which shows that he did not treat me from the so called blood pressure. I cant deal with right now due to my health, I will wait till I recovered then I will seek legal action. that happen during the commission inquiry !!!! somethings will never change.
When I was applying over the phone for the cover I told the r...Read more

Have been a loyal customer for 13 years, have all my cars, loans, banking, home and business insurance with them. In the last 13 years have claimed about 6 times. Each claim getting more difficult. Last straw, I had a specified item insured under my contents insurance for the past 5 years, it gets stolen out of a vehicle on my property. I have to use the APP to make the claim as holding on the phone for over 30 minutes really got to me. They emailed that my claim needed a quote and pictures. I sent them through. 3 weeks later still did not hear...Read more

My house flooded overnight when the washer drain pipe split

i phoned them at 8 am straight away to tell them what had happened and to see if they could send someone to assess the damage
It is now 6pm and still nobody has been out to assess the damage
i am sitting surrounded by soaking carpet
they say the jobs have been cancelled 3 times, admittedly by them

they where however officiant at one thing

taking the $600 excess from my bank account ...Read more

I have been insured with Suncorp Approx 10 years & never once made a claim. When my house was broken into & had major damage & theft my self, my family & neighbours were treated like we were the criminals that did this. We were all interrogated for at least an hour. Not only that they turned up to the interrogation up to 3hrs before the agreed time & demanded to do it then. They were nasty & rude to us in their approach.
Despite one of the criminals who actually did it being caught & charged prior to the interrogation & witnesses to the break ...Read more