Suncorp Home Insurance

Joined Suncorp Insurance in end of May 2024 for both vehicle insurance and home insurance. Now after only 2 years, it is proposing to increase my premiums by 40% and 70% (compared with premiums for last year) for the upcoming renewals in end of May 2026. I have good insurance history, with Suncorp Insurance and all my previous insurance… Read more

providers, for more than 30 years. My last vehicle insurance claim was in the 2000s - total loss due to sudden torrential rain and flash flood on the street where I had parked my vehicle, and that was all. I have never claimed on home insurance. Even after the vehicle total loss, I had never had my premiums raised by that much, as Suncorp is going to, for many, many years. Only after having been with Suncorp Insurance for 2 years, I am already being treated as a customer being too loyal, and I am being robbed. Even worse, Suncorp Insurancr is so arrogant that it has not responded to my email complaint/protest about their greed. It is businesses like Suncorp Insurance that cause the inflation problem in Australia and the resultant non-stop interest rates rises by the Reserve Bank, that in turn cause so much pain to all Australians!

Just got a massive insurance premium rise after being a customer for over 20 years. Rang up and just get told because events in your area. Let's see,our postcode covers only 8000 residents. No floods,no fires and low crime rate so which events? Show details

I think this insurance doesn’t even worth one star, they have misleading advertisements on their website for their products. I’ve put a claim in since I think 5th November and as of today am still waiting , yesterday I received an email from them… Read more

saying they have to investigate and review the claim again for further information when I have already provided them all the informations they needed including police report number. Remember when you have to pay them, you just pay them without any issues or delay but when they have to pay you , it’s unbelievable how long they can delay your claim and try everything possible not to pay you. People this claim process of Suncorp is causing me stress, anxiety and financial hardship and they don’t give you any support as advertised. I’ll keep you guys updated and i will upload relevant documents very soon to prove my point.

Had two trees on house from Cyclone Alfred. Suncorp moved very quickly, contractors visited to survey damage same day and schedule removal. In meantime we patched and secured building. Trees were removed one week later. Some delay as ground was too… Read more

wet to get crane onto site. Work was thorough and professional. Over the next six weeks had visits from Structural Engineer, Builders and Suncorp Assessor. Again all were thorough and professional. There was then a two month delay in finalising our claim apparently some disagreement with the builders quotation. We optioned to go for a settlement rather than have a builder carry out the work. Suncorp offered a very fair settlement which we accepted with the money quickly deposited into our bank account. Thanks to the fair and fast settlement our repairs are now in the final stages. Our experience with Suncorp Insurance was excellent we were treated very fairly, our comments/concerns listened too. This was our first year with Suncorp Insurance we are very happy and intend to renew our policy in August. There is a increase in premium but considering the size of our recent claim its very modest.

After submitting the claim there was a mix up in communication where I spoke to a foreigner with poor English, BUT after the initial hurdle I was dealing with a claims manager based here in the same state and everything couldn't have gone smoother. I recommend Suncorp as I believe that how an insurer handles claims is more important than a cheap premium. Show details

I put a claim in for glass replacement under my Suncorp car insurance. I have been extremely happy with how all the Suncorp staff I have spoken to have helped me through the process. I am 74 and I get emotional when things go wrong but all the staff I have spoken to have been over- the- top in helping me through the process. I thought I would have… Read more

to drive the car over to the glass repairer and stressed about what if it was raining that day. Like magic I get a call from Suncorp now asking if I would like to have the car towed over and I was very surprised. I mean I don't have to ring up and ask for help they ring me offering me help. That's absolutely stunning in today's world and with the storm damage I expected Suncorp to be too busy to ring me offering extra help. My son changed all his insurance over to Suncorp also. His car cost a lot more with Suncorp but he said it was well worth it when his previous cheap insurance didn't repair his hail damaged car properly 5 years ago. For people who stress when things go wrong it's very comforting to know that with Suncorp they will take care of you and do whatever you need properly the first time and you won't have any disagreements. Getting that sort of great service is almost unheard of nowadays. Meryl Carney

I have my everything with Suncorp Insurance. Home and contents, cars, Third Party and have been with Suncorp for many years. The staff are very polite, knowledgeable and helpful. They go out of their way to assist the customer and even when I call up to renew my policies they take their time, try to give a better deal if there is one. When I call… Read more

up I always ask to be transferred to Australia. I don’t understand how some people can give a bad review. I have only ever had 5 star service.

POLICY RENEWAL RIP OFF! 50% UP ON LAST YEAR! After being a loyal customer for 25+ years with several policies, I received my most recent home and contents insurance renewal (ie basic, classic coverage) which went from $4300 to $6200, despite 1 storm claim in over 25 years. I compared my identical policy with other providers and the maximum… Read more

quote for top coverage with lower excesses was $4900. I called Suncorp (off shore call centre) for a please explain and was told that the increase was due to their increased building costs, location of my property, inflation etc and there was nothing they could do to adjust the premium amount. I pointed out to her that all providers face the same situation/conditions as she listed but she argued that Suncorp's costs are more than others. I went on to explain that loyalty means nothing and that as my other policies expire, I will be taking my business elsewhere. She couldn't care less. Do yourself a favour ... shop around as this mob are arogant and a down right rip off. Run for the hills!!!

When renewing H & C Insurance on line, if you change to Suncorp in advance of your existing insurer before the due date eg. (4-6 weeks), note you will be billed from the date of the inquiry - not the date the policy is due to begin. Be aware of this !! Show details

If I could give negative stars I would. Our house has had no major water issues to date and following the cyclone we had a couple of minor issues that required lodgement of a claim. Cyclone happened in March 2025, we have just had our claim declined in October 25. House has been vacant the whole time. We have paid premiums every year with Suncorp… Read more

with the understanding that when required, they would provide assistance. Instead we were made to jump through a million hoops, defend ourselves, go through months of to and fro conversations with case managers who had absolutely no idea about buildings/engineering issues. Assessors that were sent out were juniors, who came and took photos and had minimal understanding of their fields and hence their conclusions were inaccurate. Hence our claim declined. Had around 8 different assessors come through. Lodged an internal complaint and these took months to handle. Suncorp insurance used to be good. We had complete assurance that they would come through in a natural disaster. We were constantly being given the excuse that there are so many claims to manage, hence the delays. A good insurer uses their profits to scale up in these events. Not Suncorp. Suncorp's recorded profits were unbelievably high last financial year so there is absolutely no excuse to not scale up and deal with claims properly. Suncorp insurance is terrible now. We are switching insurers. It has been a nightmare, super stressful few months and we will not be trusting them with our home again. Never again.

The worst insurance I ever dealt with - takes too long to repair, their repairers are as bad as themselves. dodgy and low quality repair! stay away from them and their repairers! They dont respond to your emails either. Show details

Check your policy properly, SUNCORP landlord insurance is useless. Tenant finally evicted after QCAT granted us back our own property with tenant still owing us close to $8000 rent and left the property filthy - insurance said max they cover would be $5000 minus fees of $1500 - leaving us chasing after $3500 — BUT only after we go to QCAT again to… Read more

file against tenant for the loss of rent! They are useless! If you are holding their insurance think again!

So disappointed in Suncorp's handling of my claim. I had confidence that they would handle it efficiently and promptly but nothing could be further than the truth. Their so called "Systems" of dealing with claims are nothing short of incompetent and we are still waiting to have the claim resolved after four months with no real prospect of a resolution. I could give Suncorp advice about how they can improve but not sure if they care. Show details

Insured with Suncorp pre 2014 & had no choice but to be covered by them again. They write a legal document stating the current damage is a pre-storm event dating back to the time they insured pre2014. Advised to make a claim to the insurer of that time. However when advised they were the insurer. They aren't going to cover. When insured with… Read more

westpac, never had any issues or complications. They take your money for top cover. $500 a month on a small 3 bedroom 1 bathroom home in a no crime rated area. Reporting document stated the ceiling had paint issues. It had been professionally twice painted during renovations.All roofing screws replaced and upgraded to cyclonic status. Personally have photographic and video footage of upgrade. Roof leaks after severe storms and hail. THEY WILL NOT COVER offered $2.5k to only repair inside , impossible to get the repairs carried out for under $10k.i cancelled the claim. Find another insurer!!

2024 contents insurance: $518.58 2025 contents insurance: $802.34 No claims, nothing has changed, just a 55% increase in the premium. Thats just scummy. Needless to say that I found another company. Show details

We moved into a new rental 62 hours later the house had water damaged and all of our belongings were damaged due to us just moving into the house so all in boxes including our shipping from overseas. Our daughter had been rushed into hospital and admitted so we wasn’t home when the event happened. Was no floods no storms just rain we were the… Read more

only house on the street with an issue we are on a hill to add.

Had been investigated wanted our phone records and asking about banking details ect to make sure we hadn’t set this up! Over $30k worth of property damaged. And they have said it’s under the 72 hour policy! But there was no floods or storms just rain was water that came from the drains which in there own policy says we are covered. Gets better I’m still paying my policy Each month as the claim is still open due to me lodging a complaint. We had to move out of the rental due to liability. We are a family if 6 Witt 4 young children lost clothing beds mattress toys and Suncorp won’t except the claim but have taken 3 months of payments whilst case is open! The stress and financial stress this has caused I wouldn’t wish on anyone AVOID!

Have had home insurance with Suncorp for 20plus years without a claim and this year my insurance premium went up yet again by a whopping 35 Percent on top of a 20 percent rise last year. I phoned them and they reduced it by 5 percent after haggling. Not a good way to treat loyal customers. I phoned RACQ, their premium is 40 percent cheaper.… Read more

Hence making the change. It pays to shop around every year. However it’s still cheaper for me to keep my cars insured with Suncorp.

Unfortunately I cant give 0 stars. We had some water damage in our home due to aircon water leak, which is 100% covered under Suncorp PDS. They declined the Claim, yet fail to show us where exactly the PDS shows any exemption that would justify their position. Customer service is absolutely terrible too. You are better off just burning your hard earned money instead of giving it to them. Show details

I might just be unlucky, but had to write to express my concern and disappointment regarding the ongoing delays and lack of communication about our insurance claim with Suncorp. To date, we have received no clear breakdown or confirmation from RCC or Suncorp outlining what repairs will be covered and when the work will begin on our home damaged by… Read more

Cyclone Alfred on 9th March. Despite them texting to y the claim will go ahead, rather than tell me what exactly, instead we have been asked to pay an additional $1,000 before any repairs are undertaken!!! Seriously?!

We have paid approximately $940 per month in premiums over the past 18 months— totalling more than $16,000. In return, we are still living with a leaking roof and chimney, damaged blinds, and moisture-damaged carpet and walls. These are serious issues, and it is unacceptable that Suncorp have failed to keep us properly informed or provide a clear timeline for rectification.

Requesting further payment without having provided a scope of works or commencement plan is neither reasonable nor transparent. We will not be paying another cent until we are given a formal explanation of what is covered, when the repairs will take place, and why this extra payment is necessary.

I think the next best step is to explore our options under Queensland consumer law and escalate the matter to the ACCC and relevant ombudsman services. We expect better from a company we have supported consistently.

I was thinking of buying a new policy from them and had a few doubts on it. I called the customer care to discuss on it and the lady there was quite rude and didn't seem keen to sell the policy at all. I wouldn't have put this review but I faced similar issues last year w.r.t renewal of my car insurance after which I cancelled all my policies from… Read more

Suncorp. If the consultants handling Sales are so rude, I wonder how bad will they be once customer needs help with a claim.

Horrific experience – Put in theft claim building and contents mainly concerned to replace & secure old garage door locks, get some reimbursement for stolen clothes and very important stolen legal documents. Stupidly I paid $400 excess up front before inexperienced Claims guy arrived late, he only photographed contents not structures, to avoid further theft I need to… Read more

do things that I don't have the monies up front to fix, i just want my excess paid back, cancel my policy and get unused policy payment credit back, an apology not stuffed around for months on end. My elderly dad, joint policy holder is frail and palliative. We have enough on our plates without getting our stories challenged and made to feel criminals. I feel done over twice now once by thieves and now by Suncorp. Claims no.:H041940276

Price gouger – Suncorp increased my policy by 30% this year after being a customer for 20 years with no claims. I called another insurance provider and was offered a better policy, for instance, complete cover, versus a dollar amount , and was quoted a quarter of the price. ONE QUARTER. I'm actually astounded. Then I went on to Suncorp website as a new… Read more

customer and I was quoted half the price of my renewal estimate, which was still double my new insurer. The price you pay for loyalty, eh. Suffice to say I am no longer a customer of Suncorp.

A bad business – I received my renewal to discover that they had only ever covered me for contents (no building cover), and to make matters worse the new premium will be over $4000. They claimed that I did the initial policy online and I stated "why would I NOT insure the building"? What if the house had of burnt down? We'd be financially RUINED. Show details