I had taken multi policy with Suncorp for Home, Investment Properties. I had lodged a claim for Storm damage in February this year after heavy rains and wind damage to roof of my investment property. They have taken 12 weeks to inspect roof and then blame external damage on wear and tear. Poor service and property is still not fixed. I have lodged complain with AFCA too.

I have been ringing every day since Monday asking for invoices for 2 building insurance policies to pay in full and never received after being promised after each phone call.
This morning I rang again to speak to a supervisor and ended up hanging up on the guy on the phone who would not put me through. Today I cancelled both building insurance policies and went with another provider. Waste of my time.

I have been with Suncorp for few years now on multiple policy cars and home and contents (15%discount). I renew this year with an increase of 150%!!!! I negociate over the phone to get my home insurance down to 50% from the first quote who was $5000 to $2480 but still cannot pay full amount upfront. I am asking for monthly payement but need to pay an extra 15 % fees.... so I try to negotiate again but the supervisor advise me that I may look elsewhere if I can't pay....disgusting answer. They will push landlord to go without insurance or relocate.

Trying to renew insurance policy, 4 policy's with them. To renew house and contents and possibly a lower cover, spent 4 hours on phone and 2 visits to branch, still no success I have now three renew notices for three different amounts. They would not match RACQ but their review are terrible as well. Might cancel and renew after one day no insurance. Bet it will be hundreds of dollars cheaper for the next year!!

Suncorp Insurance is a horrible company.
I got robbed and damages on my rental house last Christmas 2019. Then the property manager claim to be fixed. They still doing nothing.
Hey Suncorp!! It's nearly March. When you can send you a builder.
This is my claim number: H030012637
Please do something right now!!!!!! please

Recently retired I decided to check payments. Was paying almost $4k a year so I got a quote from another company. Theirs was $2k for the same coverage. Rang Suncorp and they matched it. Would be nice if they paid me back for all the rip off over 35 years.

Lodged my first claim on a policy held for over a decade and paid the excess to expedite the claim. Two attendances at my residence. Had to chase them up. Intimated the claim may be denied on the basis of the down-pipes being too far apart and/or maintenance. No action of their behalf despite asking for letter giving their position on coverage. Claims people are hard to get hold of and claims appear to be shuffled around this giant corporation. I did not receive the requested letter on coverage. I subsequently withdrew the claim due to Suncorp's unacceptable delay. They appear to delay and look for ways to avoid coverage rather than clearly communicate and resolve matters in a professional and timely manner.

Suncorp landlord insurance you need to read all info before signing up they will scam every way to get out of honour claim an excessive charges go done where else bad co

Worst company. Took months for the claim to be processed. Then found they wormed their way out of coverage using any excuse they could. had been with them 6 years and left high and dry when we needed them.

We were completely covered by Suncorp for the Brisbane 2011 floods. They were amazing. Less than 2 years later we discovered that the insulation we had in the walls before the flood had been removed by builders but never replaced. It took months and many, many phone calls until finally a fantastic employee was assigned to our case and got it sorted. We also had our mortgage with Suncorp. Unfortunately by 2014 our home and contents premiums had gone up 708 %. We changed both home insurance and mortgage to Westpac. Seems now though that all insurance companies are charging flooded properties massive premiums without the option to opt out - as if all 5 floodgates of the dam are going to be releasing all that water again

We've been insured for the past 4 years. Recently had a claim as our tenants absolutely trashed the house and stopped paying rent. Nothing was covered at all, not even the lost rent!! We couldn't believe it. We've always had positive experiences with our car insurance through Suncorp but they have been absolutely useless with our investment property. We'll be looking for a new insurance company.

I have attempted to claim motor burnout after air conditioning unit failed. As usual Suncorp denied the claim stating it was not contents. Don’t insure with this company. Never had a successful claim.

Could not be any better. Communication was very good and tradespeople for the repairs were outstanding.
Compared with other insurance companies in our area we are the luckey ones after the big hail stones devastated many houses