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Suncorp Home Insurance

Suncorp Home Insurance

1.7 from 135 reviews · View Statistics
Listing monitored by Suncorp

Reviews

  • Value for Money
    1.5 (35)
  • Transparency
    1.4 (27)
  • Customer Service
    1.7 (37)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (2)
    • 2-4 weeks (5)
    • 1-2 months (1)
    • 3+ months (11)
  • Claim ApprovedYes (14) · No (13)
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SUNCORP AND AFCA - BOTH DISGUSTING

published
Incentivised Review No
Coverage TypeHome Only
Steve
Steve
  • 3 reviews
  • 2 likes
  • Verified

Had to waste the Australian Financial Complaints Authority's time to resolve my simple claim...

published
Value for Money
Transparency
Blessie
BlessieGreater Melbourne (Inner), VIC
  • 3 reviews
  • 3 likes

landlord insurance 26% increase this year

published

I have a few investment properties insure with them. One is due to renew and when I check the price, I was almost fell off my chair. I called them up and they said that due to Covid 19 that's why they increased the price. To make me happy, they lower the price by a few hundred but still more expensive than other
company.

Value for Money
Transparency
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Brian
BrianSouth East Queensland, QLD
  • 3 reviews
  • 2 likes

Trying to get the work done after claim approved - hopeless!

published

Lodged a claim in January 2021. it took Suncorp about a month to approve the claim. I paid my excess then as well. Since then....nothing. They sent me an email saying it was going to be repaired within two weeks. That didn't happen. Then I sent them an email wanting an update. No response. Sent another email. No response. Not good enough Suncorp!

Customer Service
Incentivised Review No
Brian
Brian
Brian
Brian
AQOTC
AQOTCSydney, NSW
  • 4 reviews
  • 3 likes
  • Verified

Zero Stars If I Could

published
Value for Money
Transparency

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Mozzie Free Paul
Mozzie Free PaulCentral Queensland, QLD
  • 2 reviews
  • 1 like

Suncorp Lied About My Claim and Treated Me Like a Criminal

published
Transparency
Customer Service
Lawrence
LawrenceSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Claim not approved

published

I have been with Suncorp Insurance for over 15 years and rarely make claims with them. I had a ceiling collapse at my investment property and after months of waiting and having to constantly chase the claim manager they eventually came back to say they would not approve the claim on the grounds it was a maintenance issue. How do you maintain a ceiling seriously?, it's just typical insurance companies nowadays, happy to take your money for nothing. Suncorp used to be good, but now they are just as bad as the rest of them.

Value for Money
Transparency
Gajic
GajicPerth, WA
  • 3 reviews
  • 1 like

Karratha quote must be a joke

published

Online quotation for a 2008 built typical 'Broome style' 4x2 single storey investment property in Karratha was $14,250 if paying annually.
Other insurers were around $8,700 if paying annually.
My current insurance with GIO is around $7000 paid annually.
Are they for real?

Value for Money
Incentivised Review No
sisco
siscoTasmania, Australia
  • 6 reviews
  • 5 likes

Overpriced

published

I have been with them 2 years. They determine the value of your house and what the insurance rate will be. In my case, a very moderate home was insured for 580k replacement value, when l could easily get it bulldozed and rebuilt for 400k. I reassured with a competitor for 400k for about 30 percent of what l was paying Suncorp. The competitor allowed ME to insure the home for the amount l believed it would cost to replace the home. A big difference.

Value for Money
Transparency
Home and Contents Insurance

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peter
peterSouth East Queensland, QLD

Worst Service Ever Stay away

published
Customer Service
Incentivised Review No
Graham
GrahamBrisbane
  • 7 reviews
  • 9 likes

Suncorp Sux

published
Incentivised Review No
Coverage TypeHome & Contents
Suncorp
Customer Service S.Suncorp
Currawong
CurrawongSouth East Queensland, QLD
  • 10 reviews
  • 8 likes

Poorly managed insurance service

published
Value for Money
Transparency
Cllaire
CllaireCentral Queensland, QLD

Shocking and disappointing

published

All claims rejected despite my tenants destroying my property and theft, with police file numbers and pictorial comparisons. THOUSANDS of dollars worth of repairs. I pay Suncorp over $4000 per year for this insurance. Suncorp rejected all 3 claims. I have been with this company for over ten years. I am changing providers and never looking back.

Value for Money
Transparency
hardinlaw
hardinlawSouth East Queensland, QLD
  • 18 reviews
  • 19 likes

Weasel named Suncorp

published

After being a Suncorp Customer for many years I lodged a claim for rain damage from a storm in early December last year. Nothing but delay and a strong suggestion that Suncorp will never progress my claim. They like you when you are paying them but not when you put their product to the test. Their assessor puts the cost at about $6000. Find a company that looks after their clients. Given my age I do not think I will live long enough to put the claim through all the hoops. Suncorp should change its name to "Suncorp Beware"

Value for Money
Transparency
hardinlaw
hardinlaw

Just contacted by Suncorp assessor for another appointment next week. Product Review seems to attract Suncorp's attention. Suggest more posts as problem solver.

hardinlaw
hardinlaw

That Suncorp assessor booked for this week, Guess what? Cancelled, no notice and next earliest appointment is 28 January, MAYBE. Suncorp you have done it again, all talk and no action.

ICP
ICPGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 4 likes

landlord insurance suncorp weasel out of claims

published

clear case of tenancy default in covid suncorp approved payment and claim then weasel out of paying the claim not an honest company happy to take premiums APIA troy s then dont pay claims after it was approved by 2 senior claims managers terrible customer experience gives insurance companies a bad name

Value for Money
Transparency
Home and Contents Insurance

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Read more reviews - page 2

Questions & Answers

Dendenten
Dendentenasked

I have been quoted a high premium for home and contents because I was flooded in 2011. Can I get a lower cost quote without flood cover?

No answers
Elio C.
Elio C.asked

Does Suncorp Pet Dog Insurance cover treatment for Tetanus resulting from a deep wound injury.

No answers
Jools
Joolsasked

What does like for like mean versus new for old when claiming unrecoverable items with Suncorp Contents Insurance policy?

1 answer
Mol
Mol

If its a tv they wont care what u paid for it suncorp compare it to cheapest tv you can by they wont do it buy brand they think cheap tvs are the same as big brand name tvs insure elsewhere suncorp are the worst misleading company you can find dont trust them

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Details

CategoryHome and Contents Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Income, Landlord, Life, Motorcycle and Travel
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