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Suncorp Home Insurance

Suncorp Home Insurance

1.8 from 104 reviews

Reviews

Review distribution

5 star
13
4 star
5
3 star
4
2 star
6
1 star
76

TimTam

TimTamSouth East Queensland, QLD

Had to leave because of the premium increase

published

We were completely covered by Suncorp for the Brisbane 2011 floods. They were amazing. Less than 2 years later we discovered that the insulation we had in the walls before the flood had been removed by builders but never replaced. It took months and many, many phone calls until finally a fantastic employee was assigned to our case and got it sorted. We also had our mortgage with Suncorp. Unfortunately by 2014 our home and contents premiums had gone up 708 %. We changed both home insurance and mortgage to Westpac. Seems now though that all insurance companies are charging flooded properties massive premiums without the option to opt out - as if all 5 floodgates of the dam are going to be releasing all that water again

Value for Money
Transparency
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Claim DateJanuary 2011
See all answers

Petra

PetraSydney, NSW

  • 2 reviews
  • 1 like

Waste of money - Fine print should read “We love your premium for no compensation benefits”

published
Value for Money
Transparency
Customer Service
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
See all answers
Jess P

Jess PSouth East Queensland, QLD

Doesn't actually cover anything!

published

We've been insured for the past 4 years. Recently had a claim as our tenants absolutely trashed the house and stopped paying rent. Nothing was covered at all, not even the lost rent!! We couldn't believe it. We've always had positive experiences with our car insurance through Suncorp but they have been absolutely useless with our investment property. We'll be looking for a new insurance company.

Value for Money
Customer Service
Coverage TypeHome Only
Property TypeHouse
Claim MadeYes
Type of ClaimVandalism/Malicious Damage
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Claim DateMarch 2019
See all answers
Clive S

Clive SSouth East Queensland, QLD

They just reject most claims

published

I have attempted to claim motor burnout after air conditioning unit failed. As usual Suncorp denied the claim stating it was not contents. Don’t insure with this company. Never had a successful claim.

Value for Money
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeYes
Type of ClaimImpact at Home
Claim Resolution Time<1 week
See all answers

Rudolph

RudolphSydney, NSW

  • 2 reviews
  • 1 like

home and contents insurance

published

Could not be any better. Communication was very good and tradespeople for the repairs were outstanding.
Compared with other insurance companies in our area we are the luckey ones after the big hail stones devastated many houses

Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Claim DateDecember 2018
See all answers

honesty

honestysydney

  • 47 reviews
  • 32 likes

Suncorp via Resilium

published
Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers

Jim Abrolhos

Jim AbrolhosSydney, NSW

  • 2 reviews
  • 1 like

Keep away from GIO and mother company Suncorp Home Insurance

published
Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
Claim DateDecember 2018
See all answers

They will do whatever it takes not to pay out

published
Value for Money
Customer Service
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimImpact at Home
Claim ApprovedNo
Claim DateJanuary 2019
See all answers
Sam

SamSouthwest, VIC

Ruthless , Cunning , Unprofessional Suncorp

published
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
SPYD4M4N

SPYD4M4N

  • 2 reviews
  • 1 like

On hold for more than an hour

published

Trying to reach Suncorp home claims to follow up on the status of my claim, currently waiting over an hour to get through. Previously waited more than 45 mins on two occasion to get through.

Now I regretted having my home insurance with them.

Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes

ZSG

ZSG

  • 2 reviews
  • 1 like

Excellent service

published

Been with the insurer for 2 years now. Had to make a claim on the home insurance. Customer Service was brilliant, professional contractors. Couldn't have asked for a better experience.

Insurance claim madeYes

  • Verified customer

Will do anything not to pay you out... Disappointed, have been a customer for 13 years.

published
Insurance claim madeYes

Do not use suncorp insurance

published
Insurance claim madeNo

Treated like I was the criminal & claim denied

published
Insurance claim madeYes

suncorp don't pay

published
Insurance claim madeYes
Pete

PeteClayton

  • 2 reviews
  • 2 likes

Terrible Services and so unprofessional!

published

My investment property home loan is Suncorp. This year they tried to call me several times to sell their insurance. But the sales used my home address as the insured address, I just found out when I did the tax return for my investment property. I just want to ask them, do you buy the landlord insurance for your residential property? They want to charge me $35 for the changing address. I said please cancel the insurance due to the unprofessional service. They cancelled it and charge me $33 for the Cancellation. So unhappy conversation on the phone and I will never use any product from them again!

Insurance claim madeNo

Howie

HowieBracken Ridge

Lodging a claim

published
Insurance claim madeYes

Liz

LizPhillip Island

  • 6 reviews
  • 1 like

Should not be in Business

published
Insurance claim madeYes

Braidwood

BraidwoodAU

  • 6 reviews
  • 10 likes
  • Verified customer

They need to employ RELIABLE competent builders

published

Been with this insurer for more than 50 years.

They need to use RELIABLE builders and communicate better with their builders. We got sick of getting phone calls and emails from builders providing a complete scope of works, a start date and end date, and then not bothering to show up or let us know. We were inconvenienced several times by builders and their representatives who never bothered to show up at specified times. Suncorp also kept us in the dark during these periods.

Insurance claim madeYes

Do not buy this insurance

published

Did everything right as a customer of 9 years with home and contents, multiple policy but when I needed something from them the response was slow. Not only that but leaving me for weeks without any contact and being interrogated like a criminal was less than ideal. Not to mention the amount of my time this required just to process my claim.
3 months later after break and enter at my home, I am still going without my items. Not good enough.

Insurance claim madeYes

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Questions & Answers

Elio C.

Elio C.asked

Does Suncorp Pet Dog Insurance cover treatment for Tetanus resulting from a deep wound injury.

No answers

Jools

Joolsasked

What does like for like mean versus new for old when claiming unrecoverable items with Suncorp Contents Insurance policy?

No answers

Anthony C

Anthony Casked

does your insurance cover busted pipes?

1 answer
GPM
GPM

I have no idea. There were no busted pipes, so not relevant to me. The insurance company can answer that question. Most important, get them to tell you where in the policy document it is covered. You will also need to know how to connect it to the tenant.


Get an answer from our members and Suncorp representatives

Details

CategoryHome and Contents Insurance
Contact Number 13 11 15
24-Hour Phone Contact No
Online Live Chat Yes
Other Insurance Types Offered Car, Home and Contents, Landlord and Travel

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